RESORT NEWS - TIPS SERIES: TRAINING
Training
is a long-term investment The management rights industry generates $55.5 billion to the Australian economy annually and that number is only rising as more Australians embrace density living options in both the long-stay residential and short-stay tourism accommodation sectors. Resident managers are required to have a broad and robust knowledge of everything from legislation and compliance requirements, to administration and property management, to marketing, customer service and stakeholder communication. They have wide-ranging responsibilities and obligations to owners, residents and other stakeholders - and their role underlies more than 230 federal and state acts and regulations. It would be an understatement to say it could be overwhelming for a new entrant to the industry. Education and personal development are areas
Trevor Rawnsley, CEO, ARAMA
ARAMA, the peak body for the management rights industry, has long identified as critically important for the industry to thrive into the future. Many of our members are ‘mum-and-dad’ or independent operators – and subsequently we have fostered a positive ‘members helping members’ culture over many years. However, in a sophisticated industry faced with tremendous growth and such a high profile, there is a genuine need for a focus on continuous learning to effectively and responsibly navigate the opportunities and challenges that arise.
The Management Rights Industry Training Program (MRITP) In order to continue to lift the skills, abilities and qualifications of all participants in the industry, in 2018 ARAMA developed the Management Rights Industry Training Program (MRITP) – a first of its kind program designed specifically for people entering the industry as operators for the first time. This program offers newcomers an insightful introduction to management rights with a wealth of information covering everything from the legal landscape and managing stakeholder relationships to financial management and compliance. More specifically, the MRITP covers the following core areas that underpin the running of a successful management rights business:
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Body corporate committees, their structure, and how to work with them effectively
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The role of fair trading
and the importance of trust accounts The role of the Residential Tenancy Authority •
The role of the Body Corporate Commissioners Office
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The role of the body corporate manager
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The role of the body scorporate committee
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Letting lots in strata buildings
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Legislative reform to licensing laws
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The importance of building and maintaining relationships
ARAMA carefully selects facilitators with leading edge practical experience who are renowned as being the best in the business. This allows program attendees to gain insight from their experience and success – and ask practical questions with practical responses. At the end of the program, participants are equipped with a greater understanding of all the major components needed to better manage a successful management rights business. RESORT NEWS - APRIL 2020
RESORT NEWS - TIPS SERIES: TRAINING
Since its launch, more than 500 people have attended the program indicating just how popular it has been for newcomers to the industry. The all-inclusive and interactive one-day workshop is also ideal as a refresher course for experienced resident managers and suppliers, service providers and professionals who want to update their knowledge and learn about the latest developments, trends and innovations in the management rights industry. It is also of benefit for people considering entering the industry in the future or looking to gain an understanding of how management rights works.
Keeping abreast of changing licensing requirements In March 2020, New South Wales introduced significant reforms to real estate licensing and residential tenancies – and these changes are still
being absorbed by industry. The impact of COVID-19 pandemic will certainly cause a delay to any enforcement. In 2021 Queensland will join the rest of Australia in being required to undertake compulsory professional development in order to maintain their licence. In both cases, ARAMA has remained at the forefront of licensing requirements, advocating on behalf of the industry to ensure minimal disruption to management rights operators. We have also worked with specialist industry experts to design and deliver training and education programs to help you understand these changes, perfectly positioning us to deliver training directly to members in a relevant and costeffective way. This year we will also launch a new MRITP “To the Max” enabling experienced and established operators to take a deep dive into the industry –
and take advantage of further more advanced professional development opportunities. Associations play an important role in strengthening the professional and educational standards within their industries and enhancing standards of operation and behavior. This year ARAMA has plans to conduct more than 40 free faceto-face training and education
events for members in regional areas and metropolitan cities across Australia and a similar number of live on-line webinars. The MRITP training, together with regular workshops, regional networking events and webinars will continue to improve member skills and performance to ensure that they are ready to meet the challenges of today’s economy and business world.
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RIGHTS? with step by step We can provide you y sign ups, vacates, anc ten h wit s procedure ry and exit reports, ent s, on cti routine inspe increases, trust t ren , lease renewals corporate. accounting and body
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For more information about the Management Rights Industry Training Program (MRITP) contact
We can take away the stress of end of month procedures and setting up your business to efficiently stream line your day to day business.
national@arama.com.au | www.arama.com.au
For more information please contact:
1300 ARAMA Q (1300 27 26 27)
Melissa Brailey, 0408 750 252, info@onsitepm.com.au or visit our website: www.onsitepm.com.au
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RESORT NEWS - APRIL 2020