Resort News, December 2020

www.accomnews.com.au

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The Monthly Magazine for Accommodation Industry Professionals

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Registered by Australia Post Print Post No. 100023799

Issue 292 | December 2020 | $13.75 inc. GST

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Profiles: At The Sound Noosa Pumicestone Blue Resort management rights • hotels • motels • resorts • holiday parks • time share • hosted We specialise in furniture for hotels, motels, serviced apartments, resorts and refurbishments.

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The legal stuff...

FRONT DESK Editor’s Note: Resort News celebrates 25 years in print ....................................................................05 05

INDUSTRY ARAMA Report .....................................................................06 06

Disclaimer

BCCM Report ........................................................................ 08

Any mention of a product, service or supplier in editorial is not indicative of any endorsement by the author, editor or publisher. Although the publisher, editor and authors do all they can to ensure accuracy in all editorial content, readers are advised to fact check for themselves, any opinion or statement made by a reporter, editor, columnist, contributor, interviewee, supplier or any other entity involved before making judgements or decisions based on the materials contained herein.

SCA Report .............................................................................10

Resort News, its publisher, editor and staff, is not responsible for and does not accept liability for any damages, defamation or other consequences (including but not limited to revenue and/or profit loss) claimed to have occurred as the result of anything contained within this publication, to the extent permitted by law.

What’s changed in 25 years of management rights?..................................................... 20

Advertisers and Advertising Agents warrant to the publisher that any advertising material placed is in no way an infringement of any copyright or other right and does not breach confidence, is not defamatory, libellous or unlawful, does not slander title, does not contain anything obscene or indecent and does not infringe the Consumer Guarantees Act or other laws, regulations or statutes.

Moreover, advertisers or advertising agents agree to indemnify the publisher and its’ agents against any claims, demands, proceedings, damages, costs including legal costs or other costs or expenses properly incurred, penalties, judgements, occasioned to the publisher in consequence of any breach of the above warranties.

MANAGEMENT

Person of Interest: Calvin Bailey ....................................12 Resort News celebrates 25 years as the management rights trade journal..................................14 The mag that saw MR through three decades .........16

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Flashback to the 90s .......................................................... 26

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STAFF WRITERS

Rosie Clarke Grantlee Kieza David Carroll

DESIGN & PRODUCTION

Richard McGill

ADVERTISING SUBSCRIPTIONS

Stewart Shimmin advertising@accomnews.com.au Gavin Bill subscriptions@accomnews.com.au

CONTRIBUTORS Trevor Rawnsley, Col Myers, Michelle Scott, James Nickless, John Punch, Mike Phipps, Lel Parnis, Andrew Morgan, Lynda Kypriadakis, Arvo Elias and Kelley Rigby.

KEY Commercially funded supplier profile or supplier case study Supplier information or content Suppliers share their views in one-off, topical pieces General editorial. Case studies and features may cite or quote suppliers, please be aware that we have a strict ‘no commercial content’ guideline for all magazine editorial, so this is not part of any commercially funded advertorial but may be included as relevant opinion. Happy reading!

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TOURISM PO Box 1080, Noosaville BC, Queensland, Australia 4566 Phone: (07) 5440 5322 Fax: (07) 5604 1680 mail@accomnews.com.au www.accomnews.com.au

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© 2020-2021 Multimedia Pty Ltd. It is an infringement of copyright to reproduce in any way all or part of this publication without the written consent of the publisher.

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ered Regist

The publisher reserves the right to refuse to publish or to republish without any explanation for such action. The publisher, it’s employees and agents will endeavour to place and reproduce advertisements as requested but takes no responsibility for omission, delay, error in transmission, production deficiency, alteration of misplacement.

The advertiser must notify the publisher of any errors as soon as they appear, otherwise the publisher accepts no responsibility for republishing such advertisements. If advertising copy does not arrive by the copy deadline the publisher reserves the right to repeat existing material.

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Advertising Conditions

Inside our December issue

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The views and images expressed in Resort News do not necessarily reflect the views of the publisher. The information contained in Resort News is intended to act as a guide only, the publisher, authors and editors expressly disclaim all liability for the results of action taken or not taken on the basis of information contained herein. We recommend professional advice is sought before making important business decisions.

EVENTS & APPOINTMENTS Events.......................................................................................46 Appointments ....................................................................... 48

DEVELOPMENTS

38

Development News ............................................................49

PROPERTY AccomProperties Sales Report ..................................... 52

PROFILES At The Sound: A Noosa gem!..........................................56 Pumicestone Blue Resort: Refreshed & ready for an open travel bubble .............................................................. 59

PREFERRED SUPPLIERS The Preferred Suppliers Directory ................................ 62 FRONT DESK

59 ResortNews | December 2020

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EDITOR'S NOTE

resortnews

Issue

25 years in print This is a very special edition of Resort News and it is well worth celebrating our incredible milestone since it has been such an unsettling year!

I think you will all agree that none of us were prepared for what occurred in 2020 and sadly many businesses have not survived - least of all the many well-loved and well-thumbed Australian print publications that have tragically been lost for good.

Tourism and publishing are probably two industries that have suffered severe and irreparable damage in 2020.

Patrick and I became the owners of Resort Publishing over 12 years ago. At the time, it was a huge change of direction for us but with a great team of both our own family and our work family our small business has grown and evolved beyond what we first imagined. Resort News remains our greatest love and I am so proud that we have managed to continue dropping your monthly

ResortNews | December 2020

In 2019, we eagerly set up AccomProperties to help our resort managers access vital sales and marketing tools at a low cost, but at the time we had no idea that it would become such a life saver. In 2020, many resort and property managers joined our portal and benefited greatly from Patrick’s helpful service, especially our ARAMA members.

Mandy Clarke, Editor editor@accomnews.com.au magazine through your letterbox throughout the whole of 2020!

Working on Resort News has been very rewarding for me and I love to hear positive feedback from readers and especially resort managers.

Indeed, in March/April this year, I was very humbled to receive so many emails and calls from owners, operators and managers who turned to Resort News seeking help and advice. It hit me then, just how important the magazine is and how heavily it is relied upon, especially when times are tough.

Thinking back to the very beginning of the COVID crisis, I called ARAMA CEO, Trevor Rawnsley to guide me with answers to queries I had received from readers. At the time, everyone was in panic mode except Trevor who calmly reassured me that he was confident the industry would survive and possibly even thrive!

He predicted that many positive business decisions would be made during the pandemic and he was right! Although I had been writing for Resort News for over 10 years, it took a global pandemic for me to step into the role of editor and fully embrace it, and I could not be happier.

I want to say a big thank you

FRONT DESK

to of all our columnists and industry professionals who have contributed over the years.

To bygone editors, especially Graham Vercoe who left quite a legacy and sadly passed away this year. To Stewart Shimmin, as Resort News is very much his baby and it would not get to print on time if he were not so strict with me! To the whole Resort News team: Gavin Bill, Richard McGill and, of course, my boss, Rosie Clarke (who was three years old when the first edition of Resort News went out) she keeps me on the straight and narrow and proofs my many article drafts.

Finally, from the bottom of my heart, I want to thank our readers and subscribers for their unwavering support because Resort News would not have survived here without you.

Thank you to all our contributors and wonderful resort managers who have shared their stories along the way.

Enjoy this retro 90s edition, have a great summer holiday, and I will see you on the other side!

Cheers, Mandy

05

ARAMA REPORT

Acknowledging decades of support In this special edition of Resort News, it would be remiss of me not to acknowledge the tremendous achievement of this publication and its contribution to the management rights industry over so many years.

Resort News has been instrumental in keeping our members and other leaders and managers in the accommodation industry abreast of important and timely information that matters to their daily business decisions and livelihoods.

The team behind the publication has made a significant contribution and commitment to covering the many aspects of

We still have a fight on our hands

Trevor Rawnsley, CEO, ARAMA

the management rights industry with expert commentary and context throughout a period of dynamic growth and maturity.

As we continue to promote owner-operated management rights as the most effective method of serving the interest of unit owners, bodies corporate,

tourists and tenants alike, Resort News has been an important player in realising the industry’s value.

Not only have they highlighted its economic significance, but they have also kept all levels of governments aware of the commercial and economic practicalities of their decision-making.

Contributing $55 billion to the Australian economy annually, the industry is far more diverse and complex than it was 50 years ago. And, as Australians continue to opt for density living as a preferred lifestyle choice, ARAMA has a significant role to play.

Although 2020 has highlighted just how resilient management rights operators are, even when tourism is strong, rentals are up, interest rates are low and the sector appears to be strengthening, we still have a fight on our hands.

Australian Resident Accommodation Managers Association is the peak industry body representing the interests of people who are involved in management rights.

For membership enquiries:

national@arama.com.au | www.arama.com.au 1300 ARAMA Q (1300 27 26 27)

06

We are constantly working to ensure that management rights laws are not changed for the worst – and it requires ongoing review and the involvement of members with their practical operational understanding to ensure good workable legislation.

Our greatest challenge and opportunity is to remain relevant and to continue playing a positive role with all stakeholders, making sure that our members in particular are informed and involved in our consultations and submissions.

We are fortunate to have a strong and talented panel of legal professionals who assist INDUSTRY

in our deliberations, significant support from stakeholders at all levels of the property industry, and a proven track record of good relations with government.

With the participation and backing of our members and these important stakeholders, we continue to lobby, consult and negotiate on behalf of the industry – but only membership and ‘strength in numbers’ allows us to continue doing so.

As our industry evolves and becomes more sophisticated, it’s important that we continue to lift the skills, abilities and qualifications among participants in order to lift the profile of the industry.

Most of our members are independent ‘mum and dad’ operators and our Management Rights Industry Training Program has been hugely successful in helping newcomers and experienced operators alike thrive in their business.

Last year, we also proudly hosted our inaugural TOP Awards which celebrated leaders who are instrumental to the strength and success of our industry nationally – and we were delighted to have Resort News as a major sponsor.

Despite a tough year for the sector, tourism recovery and steady growth in people seeking community living environments will ensure long-term relevance for the management rights business model – and I am excited about what’s to come in 2021.

ResortNews | December 2020

From December 18, 2020, a new Code of Conduct for short-term rental accommodation comes into effect in NSW.

This is mandatory and applies to all short-term rental accommodation industry participants

This is mandatory and applies to all short-term rental accommodation industry participants.

You may recall, in my September 2020 article, I talked about the NSW Government’s fourpronged approach to what lightly I call its ‘Airbnb’ legislation: •

•

•

•

Town planning changes limiting properties shortterm use (when non-hosted by the owner) to 180 days in Greater Sydney and up to 365 days in regional areas (unless the local Council limits the term to no fewer than 180 days); and Allowing an Owners Corporation to pass a special resolution at a general meeting (75 percent in favour) to implement a by law that prohibits shortterm letting of units in a strata complex if a unit is not the principal place of residence of the host; and The introduction of a Code of Conduct that all hosts and guests must strictly follow; and The establishment of a mandatory short-term rental accommodation premises register.

The government acknowledges that, with some short-term rental occupants, there can be an impact of the amenities on the neighbours, which could result in inconsiderate or antisocial behaviour. The Code of Conduct responds to this need by establishing behavioural obligations for short-term rental accommodation participants.

This new Code will allow the Commissioner of Fair Trading to take disciplinary action against those people who breach the Code, including creating an exclusion register listing people who commit serious ResortNews | December 2020

STATE REPORT

Short-term rentals in NSW: Code of Conduct to commence

Col Myers, Small Myers Hughes

breaches. Those listed on the exclusion register will be banned from taking part in the short term rental accommodation industry for five years.

The town planning controls, and a premises register are currently under development.

Part of the objective of the Code is to provide resolution of complaints, set out rights and obligations of short-term accommodation industry participants and outline the compliance approach which applies to contraventions.

a stereotypical management rights business that provides short-term accommodation.

The reason for this is that hotel or motel accommodation and serviced apartments are considered “tourist and visitor accommodation” which is specifically excluded from the operation of the legislation.

Management rights operators in NSW can thank their peak industry body ARAMA for

At the time the participant enters a short-term rental accommodation arrangement, the industry participant must inform them of this Code and its obligations to comply with the Code. A copy of this Code must be easily available on its website.

If made aware of any complaint or dispute, the booking platform must notify the guest or host of the complaint.

Reasonable steps must be made to make them aware of how to lodge a complaint with the Commissioner.

From June 1, 2021 a premises register on short-term rental accommodation comes into force and means property is not to be advertised unless the premises (and host) are registered and the registration number is shown with the details of the premises.

ensuring that this exclusion was included in the legislation.

The net effect of this legislation is to make Airbnb style operators liable for the conduct of their guests and also ensures that these operators must now meet certain minimum requirements in the delivery of their product – similar to what management rights operators have had to deal with for many years.

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The good news for management rights operators

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The Code does not apply to INDUSTRY

07

© John Crux - stock.adobe.com

BCCM REPORT

Storm season: Are you covered?

Who will pay when insurance does not cover damage?

It’s that time of year again…

Queensland experiences more severe storms than other Australian states. It is always important for community titles schemes to be prepared for storm season. These storms often cause significant loss, damage and inconvenience to many people.

Below are some frequently asked questions that my Information and Community Education Unit answers regularly in relation to insurance and storm damage.

Please note that the following information provides a general guide only and does not purport to cover all issues that may arise regarding community titles schemes and storms. The body corporate legislation, and how it applies in different circumstances, can be complex. The following information does not constitute legal advice. You are encouraged to obtain independent legal advice if you are unsure of how the body corporate legislation applies to your situation.

Michelle Scott

08

Owners will also need to contribute, according to their lot entitlements, for the costs incurred by the body corporate in fixing areas for which the body corporate is legally responsible.

Commissioner, Body Corporate & Community Management

to minimise any damage.

Steps you should consider include: •

locating the relevant policy for your scheme and lot— you may wish to contact the body corporate, on-site manager or body corporate manager (if applicable) for details of your community titles scheme insurances.

•

checking the policy for the extent of its coverage.

•

contacting your insurer or broker to discuss any damage and the process for lodging a claim.

Is storm damage covered by insurance?

The body corporate is required to hold property insurance.

However, many insurance policies exclude cover for certain types of damage, such as damage caused by flooding. The insurance policy may also require the body corporate to take steps

Bodies corporate and owners will need to cover the costs of restoring the scheme to a good and structurally sound condition if the damage is not covered by insurance. In general, lot owners will need to individually cover the costs of fixing their own lot.

•

documenting damage, for example, by taking photos or video.

•

cleaning up after the storm (where safe to do so) to minimise the extent of the damage.

Significant differences in the extent of body corporate responsibilities occur depending on whether the scheme is registered under a standard format plan/group titles plan or a building format plan/building unit plan.

For schemes registered under a building format plan (or building unit plan) of subdivision, the body corporate will usually be responsible for the exterior of the building and for all doors and windows in those external walls. It is also responsible for any roofing structures providing protection.

However, for schemes registered under a standard format plan (or group titles plan) the lot owner is generally responsible for the outside of the building within their lot boundary, including exterior walls, doors, windows and the roof.

INDUSTRY

You can find out which plan of subdivision applies to your scheme by contacting the body corporate or the Queensland Titles Registry.

What if the building is no longer structurally sound?

If determined to be structurally unsound, buildings located within the boundaries of lots that are registered under a standard format plan of subdivision will normally be the individual responsibility of owners, for that part of the building that is within the boundary of their lot.

Any common walls will be the responsibility of both adjoining owners. For schemes registered under a building format plan of subdivision, the body corporate is likely to be responsible for maintaining the foundations, roof, and load bearing walls in a structurally sound condition.

What if the scheme is so badly damaged it needs to be redeveloped or terminated?

All owners may enter into an agreement to allow for a scheme to be terminated or redeveloped.

If one or more owners express a reasonable preference in favour of rebuilding rather than terminating the scheme, then all owners must proceed to rebuild the scheme. However, an application may be made to the ResortNews | December 2020

District Court for a determination that the circumstances are just and equitable to terminate the scheme, despite the objections of some owners.

What if I can’t pay the costs of fixing the building?

Any owners who cannot afford to fix their own lots and contribute to the costs of the body corporate fixing common property are obviously in a very difficult situation. This is especially so if these owners cannot sell their lot at a price that covers the amount they have borrowed to purchase the lot. However, owners should consider the consequences if they are ultimately unable to meet their share of the repair costs. Lot owners may be liable for additional penalties and costs if they do not pay body corporate contributions when due. Liabilities could also arise if the failure to undertake repairs contributes to further damage suffered by others.

Can fixing the damage be delayed?

Some bodies corporate may face

difficulties in obtaining qualified tradespersons to perform repairs after significant storm or flood events. It may be prudent for individual owners to take an active interest in assisting their body corporate to fix any damage as soon as possible. They can then avoid having to contribute to damages payments to others who suffer loss as a result of unreasonable delay by the body corporate. Individual owners also have similar responsibilities in respect of their own units.

members if your issue relates to common property, to discuss your concerns and what action is required. There are also likely to be some steps that you can take to minimise your loss. If you are unable to resolve your concerns with the relevant owner or the body corporate committee, you may wish to lodge a conciliation application with the Body Corporate and Community Management (BCCM) office. You may also wish to seek independent legal advice.

Therefore, an owner would be prudent to consider whether delays in fixing their own unit will result in someone else suffering loss or damage.

What if the committee wants to engage tradespersons to perform urgent work but the cost of this work is above the committee spending limit?

What if I am suffering loss because owners are not fixing the scheme?

Individual owners and the body corporate have statutory maintenance duties for the scheme. If you believe you are suffering loss because these statutory duties are not being complied with, then in the first instance you should contact the responsible owner, or the body corporate committee

If urgent work is required that is going to cost more than the committee spending limit, and there is insufficient time to call a general meeting to authorise the spending, then an application for adjudication can be lodged with the BCCM office, seeking authorisation for the body corporate to incur emergency expenditure. A copy of

a resolution confirming that the majority of committee members support making the application needs to be attached to this application. Ideally, at least two written quotations should also be attached. The BCCM office deals with emergency expenditure applications on an urgent basis.

What if the body corporate needs to perform maintenance work but the majority of owners vote against the body corporate performing this work?

If owners vote against the body corporate performing work that you consider to be necessary, then you may wish to lodge an application with the BCCM office seeking orders requiring the body corporate to perform the work. Minutes of the meeting showing that owners voted against performing the work will need to be attached. You will also need to provide a detailed description of how you have attempted to resolve the issue with the body corporate prior to lodging your application.

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INDUSTRY

09

SCA REPORT

How can body corporate and short-term letting work together?

Striking a balance between bodies corporate community living and short-term letting arrangements has been nothing short of complicated.

With two very strong interests playing the field, who should be the one taking the reigns between bodies corporate who provide housing to locals and the visitors and tourists who provide substantial support to our Queensland economy? The truth is, both could win if they worked together and found ways to make the short-term letting work within complexes that may not have the set up for it by law.

The main issues faced by bodies corporate are additional use of common property and disturbance to current owners and residents. With the ongoing struggle and disharmony in strata schemes I’d like to call on the platform operators for common ground to be achieved.

Bodies corporate can selfregulate and set boundaries and rules for their scheme within reason. Short-term letting platforms that operate without a specific licensing arrangement in place between the letting agent and the owner could implement stricter self-regulation, dispute resolution, and complaint avenues. Owners are not always present during these stays and therefore cannot enforce

10

SCA (Qld) has always advocated for bodies corporate to be given more freedom and power in governing their property.

James Nickless, President, SCA, Qld

by-laws onto the tenants. With each body corporate having different rules, short-term letting platforms can create a blanket guide instructing visitors and tenants to abide by the by-laws of the property and be more proactive in educating the visitors on their obligations.

Bodies corporate are governed under the BCCMA and ultimately do not have final say in their own rules and by-laws unless they change them. Under the BCCMA, a by-law cannot restrict the type of residential use, or discriminate between different types of occupiers – meaning short-term letting cannot be banned by a body corporate.

SCA (Qld) has always advocated for bodies corporate to be given more freedom and power in governing their property.

Namely, that they can create their own by-laws holding to their community values.

However, because of BCCMA governance requirements this

is not possible to do so. It may not be common knowledge but in Queensland, owners can be ordered to pay for any damages to common property caused by their short-term letting guests or compensation to their neighbours for unreasonably interfering in their living.

Ultimately the argument can be boiled down to one principle, body corporate decisions are based on the conduct of the occupant, not the length of their stay.

The concerns from strata owners include interrupting their quality of life and the enjoyment of their home. When you purchase or choose to live in a strata scheme, you are not just buying the land, you are buying the lifestyle which includes reasonable rules on noise, pets, parties, and behaviour. Certain short-term letting tenants may disrupt this lifestyle as there are limited methods of control and enforcement of rules. It seems an easy fix to recommend that short-term letting platforms reinstate the harmony between

INDUSTRY

short-term letting and strata.

By implementing a dedicated dispute resolution avenue for complaints and follow up, it will allow for monitoring of short-term letting in strata schemes. Short-term letting platforms could introduce a “strike” complaint method with units receiving a strike if they receive a genuine complaint from surrounding neighbours or the body corporate. This could ultimately result in the blacklisting of properties should the owner really not act upon concerns raised by the platform or their fellow lot owners.

Another concern for strata owners is security. As some strata buildings have additional security measures many owners have purchased because of this, and by disrupting the security requirements it can cause owners and residents to feel unsafe in their lot. For example, apartments often have key cards to enter the building, gates and lifts and townhouse complexes may have restrictions for their common property, or even be ResortNews | December 2020

a gated community. This is the lifestyle people purchase when they purchase strata. Owners in strata communities often have a long-term interest in the property and its value, while shortterm letters may not. If a body corporate could create their own by-laws regarding shortterm letting this could alleviate safety concerns from owners and residents. For example, shortterm letting platforms could work with a body corporate who would not allow for keys in drop boxes and create a realistic option for both parties. This could include a declaration that the owner assumes all responsibility for any ensued damages or problems that may arise.

A major concern for strata owners regarding short-term letting is property damage.

With increased use of common property with short-term letters, this could increase maintenance and repair bills forcing a body corporate to raise fees for all owners. Implementation of rules, or even additional fees for short-term letters, would allow for protection of both the property and the owners, with those who make additional

money through short-term letting of their property to contribute to any additional costs which may arise from these arrangements. A big part of strata living is the surrounding community. By keeping the best interest of the property, they all share as their top priority, short-term letting arrangements can benefit all involved.

I speak on behalf of SCA (Qld) in saying that we continue our advocacy for body corporate rights to self-governance and that platforms could follow the same principle of self-regulation for the sake of harmony between them and strata communities.

SCA (Qld) has made significant progress with our 2020 Election Campaign with some firm commitments from the reelected ALP Government.

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INDUSTRY

11

PERSON OF INTEREST

Calvin Bailey

A life of adventure and a

Game of Chance

By Mandy Clarke, Industry Reporter

For our last 2020 issue, Resort News heads up to beautiful North Queensland to speak with one of our industry’s most personable professionals.

Just like our very own magazine, Calvin is also celebrating 25 years in management rights. “I love this industry,” he enthuses, describing

the time he has dedicated to management rights as his “second life”. In fact, both of Calvin’s lives have endless adventure at the core but a game of chance when he was 50 led him to North Queensland, where he began an unexpected new chapter.

However, we will go back a few years to Calvin’s “first life” … A proud Kiwi, Calvin was born in Christchurch; a good student, he studied hard to become a civil engineer, and began his

working life in the small town of Otematata in the Waitaki district of Canterbury on New Zealand’s South Island.

In 2020, Otematata can no-longer be defined as a “town” and has shrunk to a population of less than 200.

However, when Calvin was there in the swinging 60s the population boomed to 5000. Its residents were mostly Waitaki hydro project workers and Calvin was one of the talented engineers involved in the construction of the spectacular Benmore and Aviemore dams.

Calvin chasing deer 1966.

12

Coincidentally, I am calling Calvin from Multimedia’s New Zealand base in the quirky and quaint town of Oamaru located near the dams, and Calvin tells me that back in the 60s one of his sons was born in Oamaru hospital. At the time, this town still had prohibition (yes alcohol was banned there until the 60s) and he was not permitted even a celebratory beer!

“Those were the good old days,” Calvin teases.

When the hydro project ended in 1969, Calvin moved to Twizel with his first wife and their three sons;

Otematata Village 1965

INDUSTRY

ResortNews | December 2020

he worked on a canal scheme and thoroughly enjoyed the outdoor life of hunting, fishing, and rugged pursuits in his spare time.

His successful engineering career went from strength to strength, giving Calvin the opportunity to travel the world. For a time, he lived in Bougainville, an autonomous region of Papua New Guinea, though his stay was cut short by civil war. For another time, he worked in Saudi Arabia, employed by an international engineering company, but this too was cut short by the Gulf war!

Calvin then worked on various engineering projects across the UK and around the hot Saudi desert.

He eventually returned to New Zealand in time to face the coldest winter Kiwis had experienced for many years. Quite a shock to the system after years of engineering in the sandy Middle East but around this time Calvin embarked on another grand adventure having met now-wife, Helen. The two plotted a return to warmer weather with a move to the Sunshine State: “In 1994 an offer of an engineering job took us to a coal mine in Mackay in North Queensland.

The contract ended in 1995 but by then our hearts were firmly attached to Queensland and the only question we had was which way to go – North or South?

“We left this decision to chance; we flipped a coin and headed North! This began

another chapter in our lives.”

Their journey ended when they reached the charming tropical town Port Douglas and discovered the “wonderful world of management rights”.

Here, Calvin and Helen bought their first management rights business - Coral Sea Villas - and were won over by the industry.

Over the years, they bought and sold a number of management rights properties. Eventually, they came to Oasis at Palm Cove Resort, which they purchased off-the-plan and after time brought in a manager to run the day-today business. This gave Calvin the opportunity to expand into sales, working as a Broker with Property Pacific from 2003 to 2016. During these years, Calvin found joy being fully autonomous and discovered a natural talent for advising both developers and buyers of new off-the-plan resorts.

This talent, he credits to his civil engineering background: “I was able to provide advice about resort construction and placement of facilities based on my unique knowledge of engineering and subsequent personal experience in management rights. For instance, prior to the construction of a resort I would advise a developer of the most beneficial room configurations, e.g. dual key, if a children’s playground was of benefit, whether to add a kiddies’s pool or add a car wash area.”

Helen and Calvin Bailey

“I have sold many properties over the years, but I do not consider myself to be a salesperson.

I have never tried to sell anything. No, I use my integrity and ability to advise people sensibly of their options.”

In 2017, Calvin Bailey Management Rights was born as Calvin teamed up with his wife Helen and new business partner Alex Barker-Ré. The team specialises in management rights sales across North Queensland. A few years ago, they also expanded the core business to include unit sales on behalf of managers.

He says: “A couple of years ago, I took a trip to Cape York and stayed at Roko Island for a five-day fishing adventure; another fishing trip was planned for this year with my sons, nephews, and Helen’s nephews, but due to COVID-19 it has been postponed - hopefully we can pull it off in 2022!

“Our final trip before the pandemic was a cruise of a lifetime! Helen and I travelled from Sydney to Milford Sound, it was a memorable experience that ended in January 2020 and we were so grateful to be able to fit this trip in before the world changed.”

“Our point of difference,” Calvin explains, “is that we guarantee to sell units to investors, which keeps the units in the letting pool and protects the integrity of the management rights business.”

Calvin and Helen have built a beautiful life and a stunning home together in Paradise Palms. Calvin is a very proud father to three adult sons, who are all very successful in their own careers, and he is also a very proud grandfather to his six adored granddaughters – who surely keep him on his toes!

Calvin having tea with the Bedouins.

ResortNews | December 2020

“In my time off, I love to garden because it grounds and relaxes me,” he shares. “I also love to golf and have a passion for fishing.” Like most of us drawn into this industry, Calvin loves to travel as well.

INDUSTRY

Great fishing in North Queensland

13

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INDUSTRY

15

The mag that saw MR through three decades

By Stewart Shimmin, Roving Reporter

Resort News and its readers: Dave Allen, Ken Window and Phil De Stoop, Michael Teys, Tim Sheehan, John Mahoney, Martin and John Punch, Col Myers, Howard Stewart, Ian Staunton, Ian Crooks, Graeme Beattie, Barry Turner and Kim Cox (QRAMA now ARAMA), Peter Brewer, Russell Leary, and Arvo Elias. All these stakeholders made it possible to publish the informative monthly magazine that has become something of a gospel.

Resort News was founded in 1995 by Darren Willis, who was also its first editor.

Back then, he was very passionate about management rights. Passionate enough to get industry stakeholders interested and to get the first publication off the ground. In the early 2000s, Lyndel Elias took over as editor, followed by the late Graham Vercoe.

I recall the early days vividly: companies like Dave Allen Real Estate believed in Resort News, advertising a full page in every issue and we probably would not be here now without their support. We were also supported with advertising from Resort

Brokers, Window & De Stoop, Hirum, RMS, PCS Finance, VENZ, L & M Electrics, Short Punch & Greatorix, and Kinneally Mahoney (now Mahoneys).

Some of our original editorial contributors paved the way for

in 2020. We also watched our subscriber database grow to 2,000 and were very proud to see the magazine gain a reputation among managers as the “industry bible”.

Some of the biggest issues I recall Resort News covering included the introduction of GST and its impact on the industry.

You might remember that in 1999, we were all consumed with preparing for the Y2K bug that never happened.

Throughout the 90s, our Resort News contributors debated how the introduction of the internet might impact the industry.

We launched the Preferred Supplier Programme in 1996 and it grew to over 300 suppliers within three years, it is still the go-to programme for managers

I also remember very passionate articles penned regarding the Unit Owners Association from Dave Allen – it seemed they were always going into war!

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Jonathan Grant Accountants operates within a wide referral network of other professional industry specialists and we are dedicated to ensuring you receive the right advice from the right people.

Congratulations to Resort News and all the team on your 25 year Anniversary.

PO Box 391 WEST BURLEIGH QLD 4219 Phone: (07) 5534 4333 | Fax: (07) 5534 2081 reception@jonathangrant.com.au | www.jonathangrant.com.au

16

INDUSTRY

ResortNews | December 2020

The 90s was also the era of QRAMA and REIQ RUM Chapter. The industry called for its associations to combine and create a stronger voice, and it became very political!

Of course, ARAMA went on to become the strong MR industry advocate it is today.

the official trade journal for the Hotel Motel & Accommodation Association (Qld). However, it soon changed back to Resort News with its recognised masthead, returning to its core industry and loyal readers.

We saw the introduction of property management systems (PMS software), as managers threw away their manual ledgers and turned to Hirum, RMS, Mywin, and Capricorn, followed a few years later by Ezy Rez. Some issues were not such a good look for the MR industry, like the secret commissions scandal, where managers received commissions from suppliers to organise goods and services for unit owners. We also saw this practice stamped out.

Do you remember the time when S8 & Breakfree listed on the stock exchange? I should have kept the shares for longer as they would have made a lot of money – I sold too quick!

In the early 2000s, Resort News had a change of name to Hotel, Motel & Resort News and became

I remember fun times in the mid2000s, when hundreds of us would gather in the Gold Coast to enjoy the management rights industry gala balls, organised by PCS Finance and supported by Resort News. This is where we introduced the Management Rights Industry Hall of Fame inductees including: Dave Allen, Brian Thomas, Kim Cox, John Punch and Ross Venz.

Resort News golf days also became legendary and at a point we were holding over 10 events a year, travelling from the Gold Coast, to Brisbane, the Sunshine Coast and up to North Queensland. On our golf days we had up to 18 sponsors with full fields of 120-140 players.

The publishing business has been based in five office locations over 25 years. At first, we were in a little office in Noosa Junction, and it was just about big enough for two.

We moved to a larger premise on the other side of the road on top of CASA Noosa and then we made a tree change to Eumundi which lasted for three to four years. For the past 10 years, most of our team has been based at the office in Gateway Drive, Noosaville, with some working from home and others in New Zealand.

In the early 2000s, responding to the need for a product and services trade journal, we developed the quarterly Accom Management Guide which went from strength to strength and is still distributed nationally as Accom News. This developed into a ANZ digital newsletter and website in 2009 which has now

grown to a distribution of 12,000 readers being sent twice weekly.

In the late 2000s, Patrick and Mandy Clarke became involved with Resort News as they took on full ownership of Multimedia Pty Ltd and worked alongside our team to grow our company reach across Australia and New Zealand.

As the organisation has grown, their daughter Rosie became involved and is now our managing editor, son Joe recently joined to look after our social media management, and two younger sons Henry and Gabriel have worked in the business too.

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Alex Barker-Re LREA 0414 835 128 alex@cbmr.com.au

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INDUSTRY

17

The Clarkes are very familyfocused, and we have become a family as an organisation.

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Currently we have 315 agents in the AccomProperties family, and all the main brokers list their management rights, motels, hotels and caravan parks on the site with over 900 listings for sale.

Resort News today...

After 25 years we have forged an unbreakable bond with ARAMA,

and many managers assume we are ARAMA’s trade journal – we take this as a compliment! It is a pleasure to work with Trevor Rawnsley, the association’s committee, and its members.

‘charm’ others to contribute their voices, the likes of Mike Phipps, Tony Rossiter, Andrew Morgan, Jonathan Hanaghan and Lynda Kypriadakis are now regular columnists.

Our magazine would be a short read without contribution from our experts. We continue to hear from our old stalwarts such as John Mahoney, John Punch, Col Myers, Arvo Elias along with the Association reports from ARAMA, SCA Australia and the commissioner at the BCCM.

We also value our loyal group of regular advertisers who make it possible to publish the magazine and if was not for their support we would not be able to subsidise the manager subscriptions.

Along the way we managed to

Therefore, a big shout out to MR Sales, Property Bridge, Next Realty, Mike Phipps Finance,

Wishes to congratulate Resort News on 25 Years of Publications!

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INDUSTRY

ResortNews | December 2020

Meet the 2021 Resort News team: I am on sales and management, Mandy is our new editor, Gavin Bill is the manager of subscriptions and the Preferred Supplier Programme, and last but certainly not least, Richard McGill is on production, the man who makes us all look good!

Mahoneys, Short Punch & Greatorix, Small Myers Hughes, Simpson Quinn, Holmans, JonathanGrant Accountants, Reimaster, Mybos, Hotel Interiors, Gymworks, Nicholsons, Alltech, FNX Finance and all our Preferred Suppliers.

Finally, what can I say about 2020 that has not already been said? Yes, the COVID crisis has

Stewart Shimmin & Jenny Svenson

Mandy & Patrick Clarke

Richard McGill

Gavin Bill

given me a few more grey hairs but Resort News, our other publications and the whole team have come through the year both wiser and stronger.

COVID-19 challenged us all, but it also helped us to focus and develop plans to take Resort News successfully into the next decade with a strong team!

Management Rights and Rent Roll Valuation Specialists P: 1800 664 094 M: PO Box 6033, Maroochydore, QLD 4558 E: admin@australianvaluers.com.au www.australianvaluers.com.au

David Jiang M | 0481 500 278 davidjianghui@nextrealty.com.au “Congratulation to Resort News and the whole great team on their 25 years anniversary!”

Contact NEXT if you are buying or selling, we will help through the entire process. We go the extra mile.

We work harder and more professionally to serve our clients for their best interest and trust!

For more information please call NEXT’s team or visit...

ResortNews | December 2020

INDUSTRY

19

What’s changed in 25 years of management rights?

By Mandy Clarke, Editor

“Where did all those years go?” asks Russell Leary, long-time reader from Stay Noosa…

were done on the back of beer coasters. I liked it that way!

Over the years, I’ve bought and sold more MR than most people but to my detriment, as they just kept going up...

But it’s been an amazing journey, meeting so many amazing people and forming lifelong friendships.

As I said 27 years ago, it beats laying bricks in the Tassie winter.

Russell Leary 1996

Russell Leary 2020

I have been in the industry for 27 years and love it as much now as I did then. It does come with major ups and downs but if you do the right thing, stay honest, and communicate it always works out.

This industry has gone through some major changes and I’d say the biggest was when the public companies came on the scene and started buying them to float.

I was involved in one of those but quickly saw that the level of service to the body corporate, owners, and guests changed for the worst. There was turmoil for a while, but they soon worked out what was needed to be addressed and once they did this their operations became better.

Then we saw the syndications start to buy into the industry, this was a much better option as the managers had to have some skin in the game, which made them drive the business for the other investors.

Over the years, body corporates have become much more powerful and with the likes of the Unit Owners Association, MR owners have been made much more accountable. In every industry there are dishonest operators and at least now our industry has control of that, to me, keep your nose clean and you will never go wrong. When I first started, body corporate meetings were held at the pub and minutes

20

If you are not living on the edge, you’re taking up too much space! Congratulations to the Resort News team, new and old, for all their hard work over 25 years to reach this milestone. I believe Resort News has made a significant contribution to the success of the management rights industry!

ARAMA CEO Trevor Rawnsley offers a tribute to Resort News from the management rights industry...

News provide the colour and style to explain it all and keep readers informed. It is an interdependent relationship that has at its heart a shared set of values to provide service to and inform and enlighten industry participants and stakeholders.

The management rights industry can trust Resort News to be truthful and reliable as it was built on solid foundations from honest people in its early beginnings, just like ARAMA and these values continue to this day.

It is remarkable to note that the magazine has been in existence for over 25 years, this is a massive achievement and an amazing accomplishment by its proprietors, publishers, editors and dedicated staff over all of these years. We cannot imagine the management rights industry without Resort News and as an industry we owe a debt of gratitude for the great work they do to promote management rights as a viable and sustainable business model.

They have been a trusted, independent source of information relied upon by a variety of industry participants, and ARAMA is very privileged to have the opportunity to provide regular contributions on topics that matter to our members and industry.

Trevor Rawnsley

Throughout the growth and maturity of the management rights industry, Resort News has been a huge supporter of the Australian Resident Accommodation Managers Association (ARAMA) and a major reason for the continued success of management rights in the accommodation industry.

ARAMA does its best work behind the scenes to protect and defend the management rights industry while Resort

By shining a light on the stories of operators making a big difference in their community living environments, Resort News has played an important part in building credibility for an industry, which is now more dynamic and sophisticated than ever.

They’ve helped us highlight the experience and skills of our members, and last year proudly supported, without hesitation our inaugural national awards night (the TOP Awards) which recognised the diversity of talent and the pursuit of excellence within our industry.

Resort News is far more than

INDUSTRY

a publication; it is a team of professionals with extensive knowledge and experience in the accommodation industry.

The team has found solutions to industry challenges and a great example of this was the creation of AccomProperties which has become a market leading platform for our members.

ARAMA congratulates the Resort News team on supporting our industry for 25 years and we look forward to continuing our close relationship as the accommodation sector responds to the trends and opportunities of the future.”

“Sadly, John passed away in 2015 but I am still here in my 21st year,” shared Carmel Angelino, form Reflections of Port Douglas…

I still have my copy from July 2001 - it is the one where we were on the front cover!

I am still loving the business and keeping up-to-date with what is going on in the industry through the monthly magazine.

I recently put the business on the market with the intention of retiring to the Sunshine Coast area and catching up with acquaintances I have met over the years in the industry.

I have been through some tough times in the business with the Ansett crash in 2002 and the 2007-2008 GFC but we bounce back and it’s as if it never happened.

This year has been challenging but we have a fantastic network of management rights operators in Port Douglas and everyone has kept an eye out to be there for those that are struggling.

Owning management rights has been the best decision ever made and the long-term friendships made along the way with guests and fellow MR owners. We all say that we could write a book on the weird and funny incidents we have experienced in the job.”

ResortNews | December 2020

Queenslands Award Winning Finance Broker Professional & Friendly Service Over 30 years experience Accommodation funding specialists New and experienced operator assistance

Congratulations to Resort News on their 25 year anniversary nick@redtenfinance.com.au

0450 179 677 Nick Smith

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Resort News, through the efforts of its then-editor brought the scheme of the worst offenders unstuck and the magazine earned a whole string of accolades...

Arvo Elias, regular contributor from Cybercons Internet & Software Consultants, looks back on a quarter of a century with Resort News…

In the beginning, Resort News was like a petulant child determined to drag its parents into a new century. Its founder was inspired by meeting an onsite manager who was trying to drag the mechanics of management rights into the modern age by computerising everything he could. Yep, this was nearly 25 years ago!

The industry was, of course, a Queensland ‘invention’ and had grown like topsy but was

still managed by small “mum and dad” investors. These good people saw it as an income source and very little expansion/ modernisation was afoot nor indeed their aim. Resort News changed that by creating an industry network to invigorate a somewhat tired concept. The 90s recession also introduced new blood from “down South” with many people looking to invest their severance payouts into a securer lifestyle. As fortune would have it, Resort News acquired its very capable team and it through collective efforts (true of any business) the magazine started to grow.

a more progressive outlook, many things started to change in the industry. The REIQ became more proactive, contractual issues created unrest and brought some excellent lawyers into the fold. They all contributed to Resort News and thanks to this “industry voice”, things started to happen.

With new OS managers having

Resort News Golf Tournaments

Most of these people have now passed on but a few notable names still appear in the magazine’s pages, such as John Mahoney. The Preferred Supplier Program was a boon in the early days and relied upon by many managers.

became an industry favourite and a great networking tool! As did the WAGs club luncheons!

Tourism Award Nights were established and a roaring success. So much so that the better half of a present gentleman still in Resort News’s employ may choose to forget with her then-newly discovered cocktail. No, she stayed nice and so will I and not elaborate.

Governing legislation was in turmoil and changes to the Act were in the political grist mill.

The mag, once again, was the disseminator of relevant news, suggestions, and sage advice from contributing legal eagles.

erika thomas & associates

Proudly QLD Family Owned

MANAGEMENT ACCOUNTANTS Est. 2000

APPLIANCE SOLUTIONS SPECIALISTS

Management Rights Income Verification Management Rights Trust Account Auditing

Air Conditioning | Audio Visual | Bathroom Fixtures BBQ | Bedding | Builders Packs | Cooking Laundry | Refrigeration Sinks & Taps | Wine Cabinets

Preparation of Bank Review & Re-Finance Figures Erika Thomas & Associates have been proudly associated with the management rights industry for over 20 years and congratulates Resort News and the team on their 25th Anniversary.

SERVING THE GOLD COAST, BRISBANE & SUNSHINE COAST

Phone 61 7 5575 9649

22

SUNSHINE COAST

100 ENTERPRISE STREET, KUNDRA PARK, PHONE: 07 5447 1210

Mobile 0411 841 868 Fax 61 7 5578 7219 Email erikathomas@bigpond.com.au

44 HUTCHINSON STREET, BURLEIGH HEADS, PHONE: 07 5592 3344

www.managementrightsauditor.com.au

www.LMgoldstar.com.au

GOLD COAST – BRISBANE

sales@LMgoldstar.com.au

INDUSTRY

ResortNews | December 2020

Off-the-plan developers also became prevalent and produced some shonky practices.

Resort News, through the efforts of its then-editor brought the scheme of the worst offenders unstuck and the magazine earned a whole string of accolades, particularly from the legal profession, for bringing the matter to the fore.

“Resorts” from what they were in the GOD’s to what they are today is evidenced when you flip through the library of mag issues. The changes came about by people changing.

From a sleepy little fishing village to what Noosa, and indeed the Sunshine Coast, is today reflects the change in management rights and the progress Resort News has made over these long years.

Tathra Beach House property in 1992, and I am pretty sure we started our Resort News subscription not long after that.

So, it seems we have been with you from close to your first issue.

We always get a lot out of it, of special interest to us is NSW information and especially Col Myers’ commentary.

We opened our first stage of our

Our regular columnist, Andrew Morgan from Queensland Tourism & Hospitality Brokers, reflects…

“Fortunately (or unfortunately!)

I was around when Resort News first kicked off,” jokes Peter Brewer from PBB Consult…

“It seemed like it was just yesterday when I first met Stewart in 1995,” says Erika Gibbs, from Erika, Thomas & Associates…

Our association commenced over 20 years ago but it wasn’t until early 2008 that Graham Vercoe asked me to consider contributing a monthly article for the motel industry.

Of course, I jumped at the chance!

So, there you have my very potted version of Resort News over 25 years. I still do not quite understand why or how I got involved and became its first living fossil!

Rob White, from Tathra Beach House, shares his congrats…

The accommodation industry is fortunate to have your publication as it has become a go-to for information. Credit to your staff, reporters, contributors, and editors for all the hard work.

Here’s to the next 25 years!

It is just amazing how far Resort News has come, congratulations to the team on your 25th year!

It has continued to evolve into a highly creditable industry resource, and it is a credit to all involved. They continue to devote their energy to make sure he industry ‘bible’ is delivered on time every month.

During this time, everyone I have been involved with at Resort News has been fantastic to work with, even when I have not exactly met the odd deadline.

Thanks for all the stories, information, and memories you have provided over the last 25 years, with much more to come!

Australia’s Leading Management Rights Brokers.

1300 928 556 www.mrsales.com.au

Buying or Selling Renewing or Reviewing Negotiation & Dispute Resolution

Congratulations!

We are recognised experts in our field, always outcome focused.

Congratulations to Resort News and all the team on your 25 year Anniversary.

MR Sales would like to congratulate Resort News on 25 years.

We support and appreciate their

Best wishes from Michael and the team at Stratum Legal

contribution to the Management Rights industry.

Specialising in Management Rights Sales Australia Wide.

Thinking of buying or selling?

Contact us today!

ResortNews | December 2020

INDUSTRY

MICHAEL KLEINSCHMIDT LEGAL PRACTITIONER DIRECTOR

Ph 07 5406 1280 E info@stratumlegal.com.au W www.stratumlegal.com.au

23

Our regular columnist Col Myers shares some words with us as director of Small Myers Hughes…

Congratulations to Resort News on 25 wonderful years!

As the information leader in the management rights industry, I don’t believe that I have ever missed reading an edition of the magazine during this period!

I recall writing articles on the quickly developing management rights industry in NSW going back as far as February 2003, when the NSW government first recognised management rights in their strata legislation.

Prior to that, management rights in NSW developed in an environment where there was

no supporting legislation and management agreements were crafted to ensure that they did not include the mistakes that were made in Queensland over the preceding years.

accommodation around the country. “Stewart and his team are always there to help our industry through sponsorship of industry events, as well as the publication and promotion of educational and information gatherings. I congratulate Resort News and its team for an amazing 25 years and wish them the best as they set out on a quest for another successful 25 years. The team at Mahoneys will be with you all the way!

were desperate for information on the industry. Resort News was (and still is) regarded by managers as the industry ‘bible’.

Mind you, when the NSW government recognised ‘Caretakers’ in the 2003 strata legislation changes, they had no idea that most managers made more money out of letting than they did from caretaking. Even to this day, the NSW strata legislation is all about recognising and controlling caretaking agreements, and nothing about letting rights.

I also recall assisting in mid-2004 with the establishment of The Management Rights Association (NSW) Inc. – which later became part of ARAMA. Sue Shearer was the President of the Association at that time and Sue hit the go button on setting up chapters of the Association in Tweed/ Kingscliff, Coffs Harbour, Port Macquarie, Newcastle, and Merimbula – in addition to the very active Sydney chapter. Whenever we presented at the Chapter meetings, bundles of Resort News magazines were handed out to the very eager members who

Regular contributor from Mahoneys, John Mahoney tells us why he’s proud to have been associated with Resort News for almost its entire 25-year circulation…

Holmans’ Lel Parnis shares why Resort News is an invaluable resource for industry suppliers and clients….

It is without doubt the leading accommodation and management rights publication in Australia.

Resort News has stood with the management rights industry through good times and bad. It has helped the industry in its efforts to fend off attacks from ill-informed opponents and to promote the incredible role which management rights play in tourism and

The ‘Preferred Supplier Directory’ is a ‘go to’ for our team in terms of recommendations for industry professionals.

WOULD YOU LIKE TO HAVE YOUR PROPERTY FEATURED IN RESORT NEWS? PROFILES ARE A FANTASTIC OPPORTUNITY TO: resortnew • Impress your unit owners s • Receive recognition for your hard work (and that of your staff) • Lift the awareness of your property within the industry • Help build relationships with other managers • Lift the profile of your property for when you are ready to sell

Registered

by Austral ia Post Print

Post No. 100023 799

Issue 263 | July

The Mo nthly Ma gazine for Accomm odation Industry Professio nals

WHAT DOES IT COST TO HAVE AN INDUSTRY PROFILE? It doesn't cost anything to have a profile in Resort News apart from a little time when helping to coordinate the profile material.

WHO WRITES THE ARTICLE? The article will be written by one of our qualified journalists.

2018 | $13.7 5 inc. GST

www.acco mnews.c om.au

Spe

Airbnb’s cial Re port: distingu impact: Regula ish betw tio een shar n needs to old com ing and plain mercial letting

Profile s:

managem ent right s•

hotels • motels

• resorts

Bl Wharf Bo ue C Coolanga tta utique Ap artmen ts

• holiday

parks • tim e

share • ho sted

Contact our profile coordinator Gavin Bill on 07 5440 5322 or service@resortpublishing.com.au to book your profile 24

INDUSTRY

ResortNews | December 2020

Change to Capitol – contact us today. team@capitolbca.com.au | 1300 55 10 19 | www.capitolbca.com.au

FLASHBACK TO THE 90s TECHNOLOGY

INTERNET ADVERTISING

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Digitech 0411 380 360 * Conditions: 15 Months Minimum Connection $39 per month, including Access Fee (Includes Standard Fee) NO MINIMUM CALLS. Total Cost $585, plus phone.

The internet the converging of computers and telecommunication into one technology. Plug into this network and your marketplace extends to all corners of the globe with an educated user base of some 30 million people, over 700,000 Australians!!

The first time I saw the World Wide Web - (the graphical desk top publishing interface) we searched the term “Sunshine Coast Queensland” and all we came up with was one and a half lines that read: “The Sunshine coast is north of Brisbane and has lovely white sandy beaches” Tony Pynsent the proprietor of Future Computers, who was showing me the Web for the very first time, looked at me, smiled and said, “If this is marketing regional Queensland buddy - looks like somebody has got a lot of work in front of them!”

The more we looked at this

10

PRICES SUBJECT TO CHANGE WITHOUT NOTICE

new marketing tool, the more astonishing it became. Reading electronic brochures from all over the world for between a dollar and a dollar fifty an hour. The information travels across the globe in seconds, not minutes, and people can access information, store it on their computer systems or print out the information. If they want further details they can send electronic mail - or email a message instantly.

The more we focused on Australian content, the more discouraged we became. Queensland in April this year almost didn’t exist with the exception of some of the Universities and the Ipswich Council who have totally embraced this technology in a true pioneering effort. The rest of regional Queensland had nothing at all.

And so the work began. Future Group gave us the Webspace, we contacted every Regional

The internet is shrouded in mystery - on the one hand portrayed as the work of the devil - the most incredible marketing tool on the other!

Who uses the internet, are they just computer buffs with a zeal for new technology - or ordinary people like you and I? An American consortium has recently published their findings - and the results were staggering!

The CommerceNet consortium was formed to address all issues related to Internet-based electronic commerce. A nonprofit organisation of over 130 electronics, computer, financial service, and information service companies, CommerceNet is working to accelerate the use of the Internet for business applications.

As part of its efforts, CommerceNet is examining the large number of questions that have to be answered before the Internet is generally accepted by individuals, companies, and organisations as a key means for conducting business.

Answering the question of “Who are the users of the Internet and what are they doing on it?” is what CommerceNet, in partnership with Nielsen Media Research, chose to tackle when it initiated this Internet Demographics Survey.

The results of the CommerceNet/ Nielsen Internet Demographics Survey provide the most definitive answers to date about the Internet. Some of the key findings are: 17% (37 million) of total persons aged 16 and above in the US and Canada have access to the Internet. 11% (24 million) of total persons aged 16 and above in the US and Canada have used the Internet in the past three months. Approximately 8% (18 million) of total persons aged 16 and above in the US and Canada have used the WWW in the past three months.

Internet users average 5 hours and 28 minutes per week on the Internet. Total Internet usage in the US and Canada is equivalent to the total playback of rented video tapes. Males represent 66% of Internet users and account for 77% of Internet usage. On average, WWW users are upscale (25% have income over $80K), professional (50% are professional or managerial), and educated (64% have at least college degrees). Approximately 14% (2.5 million) of WWW users have purchased products or services over the Internet.

Tourism Authority from the Sunshine Coast to Cairns, rolled up our sleeves and began creating the largest regional Queensland tourism resource on the Web today - SunZine over 80 pages dedicated to tourism on the coastal seaboard in Queensland. Our concept is simple, find any part of our Queensland site, and we are all found, in one professional, graphic resource that is crossindexed right around the globe.

SunZine has been online since mid October and receives around 20,000 hits a week. We are now ready to include tourism operators beneath our banner, accommodation establishments, attractions, tours and tourist related companies.

A marketing plan online 24 hours a day, including electronic mail booking forms start as little as $150. The online monthly charge

is $25 and a further $10 for the electronic mailing service if you do not have an email facility. For an annual fee of $540 you could have a single page online or spend $780 and have three pages online, complete with a mail back booking form for referrals working for you 24 hours a day 356 days of the year!!

While there are now many people selling the “online concept” SunZine is the major Queensland resource on the Web that can be easily found from anywhere in the world, is professionally maintained and updated, and has developed information based content, rather than just lists of advertisers!!

SunZine can be contacted on (074) 792 304 015 634 888.

RESORT NEWS

DECEMBER 1995

QRAMA SPONSORS INTERNET ADVERTISING QRAMA Gold Coast has sponsored a Home Page on the Internet which will be used to advertise Gold Coast Holiday Accommodation.

The prices are more realistic than those currently available, and a substantial discount applies for QRAMA members. Testing of adverts over the last few months has enabled us to ensure the highest possible accessibility and priority listings.

WEBACCOM will feature a short introduction re self contained apartments, on-site management, code of ethics, professionalism, conditions of booking and cancellations/ refunds and the like.

It will be loaded to approx 140 search engines world-wide.

The page will feature a coast line map of the Gold Coast divided into 4 areas - Runaway Bay to Southport, Southport to

Broadbeach,

Broadbeach

to Burleigh and Burleigh to Coolangatta.

Clicking on one of these areas will take you to the building subscribers in that area.

Clicking on the individual building photographs

will

bring

and

a

up full

description of that buildings location, facilities, rates etc.

Plus contacts for the building including phone, fax, email etc and a reservation request form.

The Property Bridge team are delighted to recognise and congratulate Resort News as an outstanding industry icon Over the last 25 years Resort News has been a trusted, prominent and insightful industry publication.

Chartered Accountants & Specialist Advisors to the Accommodation Sector

We look forward with excitement in continuing our strong partnership well into the future!

Peter Brewer

Congratulations to the Resort News team on reaching such a big milestone!

We work closely with industry profesionals and financiers to ensure our clients interests are protected and outcomes optimised.

info@propertybridge.com.au propertybridge.com.au 1800 888 518

Peter Brewer t: 07 5449 9992 e: peter@pbbconsult.com.au w: www.pbbconsult.com.au

www.pbbconsult.com.au 26

INDUSTRY

ResortNews | December 2020

FLASHBACK TO THE 90s Management Rights are on the move in New South Wales For many years, management rights has been a huge industry in Queensland but has made little impact in New South Wales. Ever wondered why? Basically, the proliferation of management rights in New South Wales has been held back by two things. Firstly, there is a lack of understanding within the general community as well as the legal profession as to how management and letting rights work. Secondly, the New South Wales Government has not been prepared to free up the real estate licensing requirements to allow the manager to carry on the business of letting units in a particular complex. The New South Wales equivalent of the Onsite Property Manager’s licence is applicable to holiday letting only.

Of recent times however, the NSW Government now appears to have the will to free up this restriction and allow the multi-million dollar industry to develop.

Until the last couple of years, the development of the management rights industry in New South Wales evolved from a “creep” of management rights over the Queensland border into northern New South Wales. Now, major developers such as Meriton Apartments have realised the benefits offered by management rights and are now establishing management rights in existing and future developments. “The Paragon” was the first management rights sold by Meriton. Since then, Meriton have sold rights to a number of other Sydney buildings which it presently has under construction.

So what are the pitfalls and the benefits to purchasing management rights in New South Wales?

Firstly, we must remember that the Queensland management rights industry has had a 20 year start on New South Wales. Consequently, New South Wales can benefit

from this experience and should not have to go through the painful legal processes and Court cases which have shaped the Queensland industry over the years. Make sure that there is a by-law in place which authorises the body corporate (known as the Owners Corporate in New South Wales) to enter into the letting agreement. Also ensure that the duties of the manager do not operate as a delegation of the owners corporation’s duties which would then necessitate the Manager holding a Strata Managing Agents Licence (i.e. the Secretarial Manager’s Licence).

The benefits of purchasing management rights in New South Wales include: a) No limitations on the term of the agreement (compared to Queensland where the agreements are limited to 10 years or 25 years, depending which module the building adopts); b) No restriction on the

Col Myers Attwood Marshall Lawyers

manager holding owner’s proxies (which is restricted under the Standard Module in Queensland).

One word of warning however - in Sydney (in particular) there is a great emphasis placed on building security.

Some management agreements provide for the manager to arrange for and provide 24 hour security (at the manager’s cost). This can be expensive and should be taken into account before a purchaser elects to proceed.

Assignment and Induction Training Business Consultancy Dispute Prevention/Resolution Agreement Top Up and Extension Buyers Agent

QLD - NSW - VIC - WA

Contact Mike O’Farrell m: +61 (0) 418 193 708 e: mikeof@mlrservices.com.au

ACCOMMODATION INDUSTRY & RESIDENT UNIT MANAGER INSURANCE SPECIALISTS

ResortNews | December 2020

INDUSTRY

27

FLASHBACK TO THE 90s

MANAGEMENT RIGHTS

.... HOW TO ENJOY LIVING IN PARADISE AND STILL EARN A GOOD INCOME! “Management Rights in Queensland are unique to the World and generally recognised as the most efficient and competitive system of Condominium Management.”

Management and letting rights are available for sale to several prestigious residential condominiums and holiday letting resorts in this booming state. Each purchase usually includes a luxury residential apartment on title plus reception office, etc. Fabulous lifestyle with net annual incomes averaging 28% of business purchase price. Several buildings will net 20% or better under management. Purchases prices vary currently from $185,000 to over $4 million according to size of operation.

Finance can be arranged.

We can provide management rights for the small operator, the beginner, and for the professional entrepreneur according to individual requirements and outlay. Many small operators have become bigger through buying and selling over a period of years.

For confidential enquiries contact the proven specialists in this field who have sold over 1450 management rights to Queensland coastal accommodation buildings.

SOME OF OUR BEST SELECTIONS (SOLE AGENCIES) AN OASIS IN THE CITY

Impressive modern unit complex close to all amenities.

Easily managed by one person. manager enjoys 2 bedroom unit, overlooking the pool, plus separate office.

Small pet okay. $285,000 netts $30,000.

Call Liz Lavender 018 759939

HARD WORKS ALL DONE

Established modern complex with 100% in permanent letting pool. Long agreement, computerised office and a 3 bedroom air-conditioned manager’s unit. Netts $83,000.Offers around $430,000.

Call Dennis Hinds 015 035689

THE GREAT AUSTRALIAN DREAM Always wanted to live at the beach on the Gold Coast?

Here’s a fabulous opportunity to own this landmark beachfront complex. Good solid business with lots of repeat bookings located in the hub of popular Broadbeach.

Netting over $90,000 and asking only $475,000 - be Call Liz Lavender 018 759939 quick, this won’t last.

CENTRAL SURFERS

As new... you are able to give personalised service, thus ensuring return clientele from this unique management rights in Surfers Paradise. Mediterranean ambience created by waterfalls, large pool, tropical garden and decor. Priced to sell Call Lyn Pearsall 018 758 213 at $530,000. Netts $75,000.

ENTREPRENEURS

If you haven’t found that exclusive as new high-rise complex situated in Surfers Paradise, I now have it.

With 100 letting units, this building boasts many other amenities and other opportunities exist. Currently netting $240,000. Price $1.55 Million. Call Lyn Pearsall 018 758 213

HIGH OCCUPANCY

Well deserved because of the security, the well tendered gardens, the great amenities and is also close to everything.

The management unit is a 3 bedroom air-conditioned villa and has a private courtyard and a small dog is allowed. A fully computerised office allows for ease of operation and the hours are flexible. Netting $200,000 plus. Price $1.1 Million.

Call Lyn Pearsall 018 758 213

NEW GOLD COAST RESORT POSITION - LUXURY - POTENTIAL

Prime beachfront position close to all attractions. Fully furnished 1 & 2 brm apartments, already 70% sold to investors, completion late 1996. Be quick and pick your colour scheme! Projected nett $120,000 p.a. Price $675,000.

Call Dave Allen 018 751712

Just a few words to describe this Management Rights. 2km from the CBD, magnificent 3 bedroom ensuite apartment with river frontage and netting $106,000 from only 17 letting units.

Call Dennis Hinds 015 035689 $675,000.

EXCLUSIVE LIVING

This quality high rise apartment building in sought after area has excellent facilities and position. The manager’s unit is a 3 bedroom spacious apartment, air-conditioned and private. Rarely available. Netting $95,000. Price Call Lyn Pearsall 018 758213 $790,000.

HAPPY HOLIDAYS

Established holiday complex with 80% in letting pool, fabulous beachside location in one of the most popular areas. Netting around $110,000. This is the best buy Call Liz Lavender 018 759939 under $600,000.

FOR NUMBER CRUNCHERS ONLY! Live in the most progressive area on the Gold Coast and reap the benefits. We are proud to offer for the FIRST TIME this well established Residential Resort with 120 lettings, with further potential to increase the letting pool. Spacious apartments, lovely grounds and excellent facilities make this an exceptional buy. Netting around $200,000. Asking $925,000. Call Liz Lavender 018 759939

BRISBANE BEGINNERS

Easily run permanent complex of 47 units with 17 rentals allowing scope for improvement. 3 bedroom managers residence with office on title. Good facilities and location. Netts $37,600.

Call Dennis Hinds 015 035689 Asking $290,000.

OUTSTANDING MANAGEMENT RIGHTS BUSINESS IN GLORIOUS LOCATION

The Management Rights to this fabulous complex overlooking the Whitsundays are now for sale to a proven operator. The sale includes the Management & Letting Rights to 86 letting apartments plus the titles and licences to a freehold fully equipped restaurant, hotel style bars, a nightclub/cabaret, two management units, reception area and separate offices, storage and convention facilities. WIWO fully equipped and furnished for $2.25 Million (although Restaurant, Nightclub/Cabaret and one unit can be purchased separately for $.9 Million). Management Rights plus unit, office etc for $1.35 Million netting $260,000 p.a (94/95 Profit and Loss) also excellent value.

Call Dave Allen 018 751712

28

INDUSTRY

ResortNews | December 2020

ry ve ne yi la sp di ng ki or W

Got a pool problem? we can solve it!

V I C8 I N G

TH

2018

ST

SER

S R A E Y 0 4 197

E CO

A

e! or st

CALL US FOR AN ON-SITE DEMONSTRATION

Congratulations to Resort News on sustaining 25 years of support to the accommodation industry

SALES • SERVICE • REPAIRS

COMMERCIAL MASTER DEALER - SUNSHINE COAST

M E M B E R

S W I M M I N G P O O L & S PA A S S O C I AT I O N

MAROOCHYDORE

NOOSAVILLE

CALOUNDRA

7 Kayleigh Drive, Maroochydore Qld 4558

20 Rene Street, Noosaville Qld 4566

134 Bulcock Street, Caloundra QLD 4551

5443 2111

5449 7855

5438 1588

dolphin@billabongpoolservice.com.au

www.billabongpoolservice.com.au

FLASHBACK TO THE 90s INDUSTRY NEWS

MANAGERS ARE ENCOURAGED TO SQUASH THE MILLENNIUM BUG If resident managers and bodies corporate are prepared, the ‘Millennium Bug’ can be squashed according to Gold Coast president of Queensland Resident Accommodation Managers’ Association (QRAMA) Graeme Beattie.

“Be warned, the Year 2000 problems could have far-reaching implications, affecting not only computers and computer systems, but also buildings and their occupiers,” Mr Beattie said.

“All building equipment run by computer chips could be affected when the clocks turn to 1 January 2000.

“As well as computers and email not working, lifts, fire alarms, security systems, air-conditioning and heating systems, automatic doors, and water pumps may all fail.

“Consequently, guests,

tenants and owners could fall victim to this equipment, and of course, resident managers will have to pick up the pieces.

“QRAMA is urging all resident managers to be prepared by seeking professional advice from computer hardware and software specialists.

“Managers are advised to write to all service providers and seek assurance that they are Year 2000 compliant,” he said.

Insurance companies advised clients that failure to address any Year 2000 problems would not be covered under building policy, as they would not be caused by an accident or unforeseen event.

“As the Year 2000 approaches, resident managers must consider themselves like any other business and prepare for this event.

“Otherwise, the results on business profitability could be devastating.

“QRAMA is investigating the matter on behalf of its members, and will provide information on how to prepare for the Year 2000 date,” Mr Beattie said “But we stress it is up to individual resident managers and bodies corporate to identify possible problem areas,” he added.

Graeme Beattie President Gold Coast QRAMA

THE MILLENNIUM BUG!

On it’s own it is not a big problem, it’s a whole lot of small problems that could affect your business.

It is not just about fixing your own complex, what about your suppliers, or even your guests. How many will want to take their planned holiday when their work or business crashes in the new year?

The Man(ager) who put the “L” in Legend.

This is a madcap, funseeking world for Russell Leary, Manager of K Resort in Surfers Paradise!

This is Russell Leary’s world, a world in which every inch of life is grabbed with a passion

and a belief that it won’t present itself again.

Treasure it, use it.

“Every day, is a grand final,” he says as he charges head first into another day, another risk, another challenge.

“As the song goes, every day above ground is a good one.”

Russell Leary

www.printcraft.com.au 37 College Street Hamilton, QLD 4007 Contact Donna Herold p | 0437 943 851 e | donnah@printcraft.com.au PRINT

30

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LOGISTICS

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Leary, the ex-Tasmanian bricklayer, postie, real estate salesman and developer who runs K Resort with his wife Karen, has earned a name for himself on the Gold Coast accommodation industry scene.

When he, Karen and their two daughters arrived on the Gold Coast from Tasmania over 2 years ago to take over the running of Grande Florida Resort, Mermaid Beach things weren’t as they expected.

“We took over a resort with not one booking,” Leary said.

Within 12 months the Leary’s had built the business up to 85 percent occupancy.

They successfully tapped into the News Zealand market, starting with a small classified ad in a local newspaper and

ensuring the word was spread by giving the first bus load of Kiwis everything they could have wished from their holiday.

Russell Leary’s thirst for life is infectious, uplifting.

“I’m 34 years old, feel like 25 and look like 50,” he says.

“I live for a laugh. Our success in life is that we live life, I’ve had a good week if at the end of it I can sit down with my friends and share a carton of beer and a big feed of Mexican.”

This is a lesson for those wishing to enter or succeed in this industry. Make your business customer orientated and most importantly - enjoy it!

Remember, in the words of Russell Leary “Treat every day like a Grand Final!”

DIGITAL

INDUSTRY

ResortNews | December 2020

FLASHBACK TO THE 90s INDUSTRY NEWS

CONGRATULATIONS RESORT NEWS

PHOENICIAN MANAGEMENT RIGHTS FETCH RECORD $4M Raptis Group Limited has sold the management rights to its award-winning Phoenician Health and Spa residential resort at Broadbeach for $4 million.

The sale is understood to have set a record price for Gold Coast apartment building management rights.

The contract is due to settle before December 31.

Raptis Group chief executive Jim Raptis says residents and investors in the 248-unit twin tower apartment resort will benefit from the sale to an experienced resort operator.

“The Raptis hotel management division has firmly established the Phoenician as a quality destination, handling the operations and marketing of the resort during the first 20 months of trading.

“We are confident the new owner will take the property to the next level, further enhancing its value,” he said.

The Phoenician Health and

Spa Resort, with its exotic styling and distinctive rooflines capped by gold lattice domes, has become a high profile leisure and dining centre in the heart of Broadbeach.

The management rights cover letting agreements to 200 apartments and property components including a 117 square metre podium-level brasserie, lobby retail space, reception area and spacious management offices.

The sale also includes a large manager’s residence.

Success of the $90 million resort development has been acknowledged in a number of industry awards including the Queensland Master Builders Association (QMBA) major 1998 award and a Gold Coast City Council urban design honour.

Features of the resort include a large outdoor pool, indoor pool, spa, gymnasium, street-level shops and restaurants and specialised health spa facilities on two levels.

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ResortNews | December 2020

Matthew Wallbridge

mwallbridge@hostrata.com.au

P 07 5631 6900 | www.hostrata.com.au

INDUSTRY

31

LEGAL EASE

Has the Law changed in 25 years?

As long-term participants in the management rights field, both my legal firm and I congratulate Resort News on reaching the 25th anniversary milestone.

The enthusiasm and dedication applied to all things management rights by this publication deserves great recognition by those in the industry.

In reviewing all things legal that have happened to management rights since 1995, it is necessary to cast an eye back on how things were then. I can particularly relate to those times as they were watershed years.

In 1995, the law as to body corporates generally, and as to management rights, was on the cusp of a giant change. I was very pleased to be part of the law-making process at the time.

For many years, going back to the 1980s, there had been a great deal of litigation, due to the uncertainties in the old legislation, mainly aimed at disrupting the activities and businesses of caretakers and letting agents via their contracts with body corporates.

Particularly, the law did not go so far as to contemplate and regulate the onsite management of the buildings covered by management rights, yet the need for onsite managers in Queensland had simply grown and grown, particularly with the development of apartments on the Gold Coast and the extent of absentee investors as buyers.

One lawyer and a body corporate manager had taken cases through all the courts to argue that a body corporate had no power to make contract with management rights operators for “letting activities” particularly.

Another attack was in the form of attempting to apply limitations of three years to the term of certain Management Agreements, by confusing them with the Agreements for

32

In 1995, MR law was on the cusp of a giant change: I was part of the process John Punch, Short Punch & Greatorix

body corporate management (which were so limited in term). One such case went all the way to the High Court.

They were certainly very interesting times. My firm had featured extensively in arguing for managers, and expressing the benefits to body corporates, whilst also conducting much of the major litigation. This led to appealing to the Queensland Government to create certainty, by proper law-making, recognising both the caretaking and letting needs of owners and onsite managers.

That had started earlier in the 1990s but there was a false start with legislation in 1994 when the Act produced was put “back on the shelf” and never brought into effect. The Minister at the time, made a statement that a 10-year limitation would apply from 1994.

In 1995 the process was finally underway to produce what finally became the Body Corporate and Community Management Act of 1997.

My memories are of many trips, over several years, to the Government offices in Woolloongabba with Dave Allen and Howard Stuart (Dave was a manager, ex-Australian Army Officer, real estate agent and president of the REIQ, while Howard was a pioneer of body corporate management business), to thrash out with the officers of the department and others, how to cover everything in a balanced way.

There were also many trips

to see the various Ministers, including Howard Hobbs, where I was also invited to be installed as part of his parliamentary advisory committee.

The Government changed from the Coalition to Labor and finally I was dealing with advisors to Wayne Goss to finalise the Act. Interestingly, the turning point seemed to be when the Director General made a special trip to the Gold Coast to discuss with my brother, Martin and I, the fundamentals as to term limitation being applied to Agreements. Up until then, there had been no limit on terms and options in Agreements and it was recognised that by applying term limitations it was necessary to have safeguards against the body corporate being able to undertake competitive business activities or to seek a financial benefit for granting or extending the term of Agreements with managers. These important points were then built into the Act and it became law mid-1997.

They were also the early days of the Queensland Resident Accommodation Managers Association (QRAMA) which later became ARAMA. It also gave a voice to the industry with representation the Government and in the public domain for management rights, as an industry. Resort News played an important role in those early days, in forming and educating.

Because of the real estate agency aspect of letting owners’ apartments onsite, as particularly applied in Queensland, the management rights chapter of

MANAGEMENT

REIQ had earlier bought stability and credibility to the industry.

Over the years, the legislation covering such licencing has also needed a voice for its recognition and today we have the Property Occupations Act of 2000, where the Queensland special licencing of resident letting agents in Community Titles Schemes, are entrenched.

With the estate agents licencing for Resort News, it has been a focal point of legal information all through the years, both to inform/educate and act as a clarion for calls to action for the industry in its legalities.

Managers must never lose sight of the fact that there are needs for managers to ensure they conduct their good “housekeeping”, reading, and understanding their Agreements, ensuring that options for further term are both exercised and added to the Agreements, keeping the owner’s letting appointments current, and, most of all, maintaining happy trusted relationships with the lot owners, committees, and body corporate managers.

That is my recipe for success! It should never be taken for granted that a management rights business will continue successfully if this recipe is not followed.

Long may Resort News continue so serve into the management rights industry, promoting both the important work conducted by managers of management rights and educating managers on how to serve everyone.

ResortNews | December 2020

It will come as no surprise to regular readers that, as always, I’m running late on my deadline.

We Aussies love bank bashing. It’s a national pastime and in my view a national disgrace.

This time of year is doubly challenging as the pending holiday break brings forward the next deadline and thus, two articles fall due almost simultaneously.

The fact is that my most enlightened thoughts and subsequent memory loss occur in summer and appear to have a statistical link to rainfall and the rate with which grass grows.

Surely a mystery yet to be solved.

In any event, a miracle has occurred. Maybe not a Christmas miracle but a miracle to be sure.

It’s Monday after a weekend of gardening and I know what I’m going to write about! Yes, it’s that old favourite, the banks. More to the point, why banks are afraid to value add and charge for it.

We Aussies love bank bashing.

It’s a national pastime and in my view a national disgrace.

The mindset almost certainly stems from the easy target the banking sector presents for politicians, consumer activists, sectors of the press and the terminally aggrieved. Of course, the banks have a history of doing themselves no favours by failing abysmally at explaining why they do stuff and how they actually make money. For reasons now lost in time there seems to be a mindset that these public companies should be viewed through the prism of almost government ownership overlaid with NGO like charitable objectives. Now throw in climate change and environmental virtue signalling credit policies, a fear of taking credit recovery action in certain sectors and an insane level of legislative and regulatory compliance and mix well. Yep, it’s a recipe unlikely to appeal to a significant number of borrowers and investors.

Add the outcomes of a royal commission with a demonstrable lack of ResortNews | December 2020

THINKING MR

Part 1: The options list and bespoke solutions

Mike Phipps, Director, Mike Phipps Finance

understanding of the real world and a set or recommendations almost designed to remove all responsibility from borrowers. Now the recipe, previously almost inedible, is positively toxic.

Then, like a bolt from the blue, along comes COVID-19 and the banks get a chance to step up and show their stuff. And blow me down, they do! Freed from the shackles of subservient compliance by an economic and health crisis for the ages the banks have been near flawless in their approach. Some a bit slow to be sure but all with one aim.

don’t want to be pay for it that you can’t have it both ways.

Next month, the race to the bottom and custom solutions. Stay tuned…

PS: Fining Westpac $1.3B in the middle of the most challenging health and economic crisis in living memory. Unsophisticated application of punitive punishment defined.

Let’s not send millions of personal and business borrowers into default. It’s been an eye opener to say the least.

COVID-19 has also given our treasurer a compelling reason to water down some of the more nanny state recommendations of the banking royal commission and that’s a good thing. As I’ve mentioned in previous articles there’s a place for consumer advocacy and protection for bank clients.

However, we desperately need an opt out option for borrowers who simply wish to take responsibility for their decisions without the need to hide behind limited responsibility provisions if things don’t go to plan.

In fact, I think there’s an opportunity to provide bank clients with an entirely bespoke experience. The challenge will be to convince customers who demand great service but

PPS: Virtue signalling on climate policy via credit policy. Will ANZ decline my home loan application if I don’t drive an electric car and run my house on a windmill?

PPPS: I got the word bespoke into an article!

You know who you are.

A safe and COVID-free Xmas to you all. Best wishes and good luck.

SPECIALIST EXPERIENCE IN MANAGEMENT RIGHTS

Over 40 years of service to the Management Rights industry, providing assistance in: Buying and Selling Ensuring Agreements Comply with the Law Agreement Negotiation with Bodies Corporate Representation to Licensing Authorities ‘Body Corporate & Community Management Act’ Advice Employee Dispute Resolution For expert advice please contact; Paul Jones John Punch Phone: 5570 9327 Fax: 5539 8745 Phone: 5570 9322 Fax: 5539 8745 paul.jones@spglawyers.com.au john.punch@spglawyers.com.au Cnr Bundall Rd & Crombie Ave Surfers Paradise PO Box 5164 GCMC, Bundall, QLD 9726

MANAGEMENT

33

BY ALL ACCOUNTS

Income tax:

Know your obligations and due dates As an employee, tax in Australia is easy, satisfying even.

a period quite some way in the past, because of the extended due date for business tax returns.

This can lead to a situation, where you pay no income tax in your first (up to) two years of trading, lodge tax returns in June of the second year and then end up with a tax bill due for the full first year and a quarterly tax PAYG Instalment bill due a month thereafter. It can be confronting.

You receive your net wage, then lodge your individual tax return

by October each year with some work-related expenses and enjoy a tax refund – happy days.

No matter how long many business owners have been operating, tax is continually a challenge – it is more complicated regardless of your trading structure. Even if the business operator takes remuneration as a bona fide salary, invariably there is an element of ‘untaxed business profit’ which you then pay tax on after all your business year end reporting is complete. And it is the timing of things that causes the most confusion and frustration.

Holmans Accounting

been trading for nearly two full financial years before you are due to pay tax on business profits for the first year.

Enter the Pay As You Go Instalment (PAYGI) ‘regime’.

In a bid to assist taxpayers in managing their tax liabilities along the way, the ATO require tax be paid - most often quarterly where a tax return has previously reported untaxed income. Timing is the issue.

The ATO issue PAYGI notices requiring taxpayers to pay PAYG Instalments calculated based upon their last lodged tax returns, which will usually be for

©prachid - stock.adobe.com

Business tax returns are not due for lodgement with the ATO until May or June each year, which is nigh on a year after the related tax period has ended. Which means, particularly in your first year of trading, you may have

Lel Parnis,Partner,

34

“We’re paying more tax now than when we were employees” or “All our profits are going in tax” are commonly heard complaints – distressing and avoidable.

Knowledge is power. You don’t need to know the complexities of the Australian tax system but understanding the timing and a basic projection as to the tax rates applicable to your income can allow you to manage your cash flow and mitigate the risk that you’ll end up with a surprise tax bill, be it on lodgement of your tax returns or a quarterly PAYGI notice from the ATO. Regardless of your business structure, all Australian entities and individuals are taxed under the same marginal rates i.e. the guy at the pub who is ‘paying less tax than you’ – is not. The refunds you are missing from when you were an employee happened because more tax was withheld from your wage than you were ultimately due to pay – you paid that tax along the way and received a credit on lodgement of your return.

Because of the timing of lodgements and the basis on which the ATO calculate PAYGI mean it can take some time to get into a routine of paying an appropriate amount of tax along the way so that any catch up tax when lodging your returns is just that on increased profits for the year, compared to the year on which your PAYG Instalments

MANAGEMENT

were based. Remember, once you get into this routine – of paying instalments and then final ‘catch up’ tax on lodgement of your returns – paying tax is a good thing, it’s reflective of increased business profits which is reflective of an improvement in the operation and value of your business.

My recommendation: try to think of tax as ‘not your money’ and put it aside out of sight in a separate ‘tax savings account’ so you don’t feel the loss when it comes due for payment. Planning to pay at least 30 percent of your business profits in tax, and putting that aside, is a good start.

In response to COVID-19, the ATO allowed taxpayers to request a refund of any PAYG Instalments paid during the 2020 financial year. And, sensibly in light of the unknown, many took up this option. This means many of you may have paid nothing toward your 2020 financial year tax liabilities. Certainly, COVID-19 has impacted the industry but what we are seeing so far in terms of the 2020 financial year performance has been heartening even with the few months when COVID-19 hit hardest. Which means, many taxpayers are back at the start in terms of paying tax along the way – there will be a full year of untaxed income which will not be reported to the ATO until lodgement of the 2020 returns in May/June 2021 and thus it may be July 2021 before those taxpayers re-enter the PAYGI regime.

Plan for your tax liabilities. Take advantage of the extended due dates for payments and lodgements but get your returns prepared in good time so you can plan for amounts payable and talk to your accountant if you’re uncertain regarding timing and rates so they can assist you with your cash flow planning.

ResortNews | December 2020

After being in the industry as an accommodation business broker for 25 years, you experience all the ups and downs.

Nearing the end of 2020, even those who’ve seen it all would have to concede: “This has been a new one for me!”

As we take a look back at how things have unfolded, we question whether the crystal ball we had in January was working or not, and whether our market predictions were on point. This year has been a different ballgame; many are saying goodbye and good riddance to 2020 but others are wanting it to go on and on. A very strange year indeed!

This time last year I noted about 2019: “The market performed pretty much as we expected.”

This time, I admit, we were way off-base in our predictions for 2020. Let’s break down the year by quarter and recap the journey.

It started out like any other, but there were some rumblings in the media about a deadly new virus overseas. It seemed a long way from Australia, so it was business as usual to begin with; January and February were tracking as planned with reasonable enquiry levels for accommodation-based businesses. Inspections were being conducted right up until around mid-March and plans for inspections from New South Wales and Victorian residents were also being planned into April. As we all know, this when the tap was turned off. That one Prime Minister speech brought a reality to this virus and that was it. Enquiries slowed to a stop and a lockdown meant a big change was here.

Moving into the second quarter, things looked bleak as employees and workers were sent home and the economy essentially stopped revolving. April and May meant many businesses were in ResortNews | December 2020

Many are saying goodbye and good riddance to 2020 but others are wanting it to go on and on Andrew Morgan,

to increase and inspections, although still slow, were improving.

Queensland Tourism and Hospitality Brokers

damage control and in a lot of cases the doors were closed.

Tourism and hospitality businesses were hit particularly hard. Some areas of the state however slowed only temporarily and were able to get moving again quite quickly, as demand from various sectors of the economy such as agriculture, mining and government sought accommodation. June was only slightly better, but signs of increased activity in many areas was on the horizon.

Enquiry levels for business acquisitions was still poor with those in the southern states unable to access Queensland without quarantine. This meant a substantial part of the market was stuck sitting on the sidelines.

The second half of the year continued that position, essentially starving buyers and sellers via the lock out. Even those most serious buyers were not prepared to quarantine for fourteen days. Enquiries were limited but had improved a little, over and above the end of the financial year. The trading numbers of many accommodation businesses throughout the state had begun to improve significantly with a more locally based tourism market building and business- and work-related travellers increasing in numbers.

In many areas where lessees were struggling to pay rent and freehold owners struggling to make loan repayments, the tide had turned.

Moving into September, enquiries for businesses were starting

The final quarter has seen a muchimproved level of activity with October turning it around with more enquiries and inspections, particularly for motels and caravan parks. Contracts of Sale started to present themselves, with genuine offers on the table that we had not really experienced for many months. This was a clear sign that many want to get into the accommodation industry and confidence is strengthening. Five months earlier, there was a feeling everywhere of complete doom and gloom with no confidence at all. Continued low bank interest rates available on loans (and deposits) should continue to see demand grow for accommodation businesses. This growth in demand is expected to continue with low interest rates to remain for the foreseeable future.

How does 2021 look?

Well, for the sake of making a prediction, we would say that

MANAGEMENT

MOTEL MARKET

Annual motel market wrap up: 2020

based on momentum going forward the start of the year looks quite strong. Even though at this point in time international tourism does not look promising, we expect strong demand for accommodation from work related travellers and intra-statebased tourism should provide much demand. As state travel restrictions are lifted to the other states, one would expect an influx of travellers to Queensland for a holiday or change of scenery.

Some temporarily, and some more permanently. Those who were looking to buy an accommodationbased business (no matter where they live) but fell away during the early and mid-year period, will no doubt be back fuelling demand for accommodation businesses well into 2021.

All of us at Queensland Tourism and Hospitality Brokers (QTHB) wish you a safe and prosperous 2021 throughout the accommodation industry.

QLD - NSW - VIC - WA

35

GOOD GOVERNANCE

Caretaking 101: Continue professional development Do you really know everything there is to know about caretaking and facilities management?

provider to remain abreast of all legislative reform affecting common property and ensure implementation of duties to deliver compliance for the full term of the engagement.

Caretaking and facilities management is increasingly becoming recognised as a profession. It is no longer the domain of the ‘handyman’, or the semi-retired tradie or ex-police officer, looking for an easier lifestyle in a beachside resort somewhere.

Caretaking and management of residential strata properties, holiday resorts, and mixed-use commercial properties is often a thankless task – and definitely a lot harder than it looks.

Goodness! What a burden…

15 years ago, things were quite different. There was not nearly as much legislation imposing new duties on Caretakers – or intensifying existing duties – as there is today. There have been at least a dozen significant legislative updates that now require building managers to do more than they used to - and acquire the corresponding skills to properly deliver these duties to (at least) the minimum objective standard.

The past 15 years have seen changes to fire legislation, pool standards, electrical safety

So how does a caretaker or facilities manager keep up with legislative reform?

Lynda Kypriadakis, Diverse FMX

provisions, plumbing codes, the Building Code of Australia, Work Health & Safety legislation as well as the strata legislation in some states. Many of these changes require bodies corporate and their designated building management team to implement different or new outcomes into their maintenance regimes.

If a Caretaker has a generic agreement requiring the Caretaker to (for example) “maintain the common property” it could be argued that the Caretaker is responsible for implementing all requirements of any-and-all legislative reform affecting the care of common property throughout the life of the term of the Caretaking Agreement. This would theoretically require the caretaking services

Most building managers are aware of the ABMA Building Management Code, which is the guidebook to existing legislation and ‘best practice’ standards effecting the maintenance and care of common property for residential and mixed-use commercial schemes, but for those building managers reading this who are unaware of the ABMA Building Management Code, it would be a good idea to become a subscriber and get a copy of the current edition straight away. Go to www.abma. org.au for more information.

The ABMA is a not-for-profit community organisation incorporated to provide information via the ABMA Building Management Code to those that have influence over the caretaking or facilities management of residential

strata properties, including updates on legislative reform relating to the maintenance and care of common property.

Edited and updated annually by the national Independent Review Panel, the ABMA Building Management Code provides information on any updates having occurred in the prior year that may impose new or intensified duties on the caretaking or facilities management services provider for the common property. It is considered the ‘bible’ for maintaining the common property and relevant to caretakers, facilities managers, committees, and strata managers (that issue work orders, etc.) alike.

So, what changes have occurred in the past 15 years?

If you are currently working from a Caretaking Agreement that was produced prior to 2015, it is now very likely to be out-of-date and possibly will not incorporate all the current legislation imposing or intensifying duties relating to the care of common property.

This means you are either: 1.

Not performing all the duties required to keep the common property compliant under evolving legislation, Australian Standards and/or industry ‘best practice’ requirements, OR

2.

Performing these additional or intensified duties, but not getting remunerated for it.

© Raffaella Galvani - stock.adobe.com

Either way, there may be a risk to both:

36

MANAGEMENT

A.

The body corporate – risk of exposure to legislative noncompliance due to failure to implement the new or amended standard; and

B.

The caretaking or facilities management services provider – Risk of exposure to being joined as a contributor or liable party should an adverse event occur on the common property and you are unable ResortNews | December 2020

to produce evidence of vigilance under new or amended standards.

and Caretakers •

Examples of recent legislative reform – what duties are now required that weren’t around before?

•

Fire Standards – In some states, evacuation planning and training is now required. Interface testing required under AS1851

•

Pool legislation – Safety certification now required, daily pool water testing, weekly spa water refresh, etc.

•

•

•

WHS legislation – Imposing PCBU status on those that have influence and/or control over the common property workplace

Details on regulatory compliance requirements for the maintenance and care of the common property is detailed in the ABMA Building Management Code: Chapter 24 “Regulatory Compliance via Self-Assessment”

Who pays for the ‘extra’ duties?

A very good question! This article cannot deal with the answer to this question, save for recommending that you obtain legal advice ASAP if you are a party to a Caretaking Agreement that hasn’t been reviewed prior to 2015.

Electrical Safety – Push button testing of RCDs, thermographic surveying, etc.

Occupational Licensing – Queensland requires project managers to be QBCC Licensed – including Caretakers coordinating and arranging building works over $3,300

Self-Assessment Test for Caretakers, Facilities Managers and Strata Managers

Cladding – Combustible cladding risk-related legislative reform adding duties to bodies corporate

If you are a service provider that supports bodies corporate or owner’s corporations in maintaining and/or managing

their common property then you are offering a (skilled) professional service, but the question is: Do you have the competency to deliver that service?

The quickest way to test your skills and knowledge against the required competency benchmark is to complete the ABMA online “audit” Building Compliance Self-Assessment Tool on the ABMA website.

Continuing professional development for caretakers, facilities managers and strata managers If you are a competent building manager, you will find the ABMA Building Compliance Self-Assessment Tool a breeze to complete; however, if you are unable to successfully complete the online audit tool, then you may not have all the skills and knowledge necessary to deliver your job as a building manager, caretaker, facilities manager or person of influence and control over a common property workplace.

Take the challenge and test your skills today!

Remember, there are dozens of skills developments (short or long) courses that focus on facilities management and caretaking of residential strata and mixed-use commercial properties in all states and territories of Australia. If you cannot successfully complete the ABMA Building Compliance Self-Assessment Tool, make 2021 your year for continuing your professional development through relevant training workshops. The easiest place to start is with the ARAMA Management Rights Induction Training Program (MRITP) or the ABMA Certificate of Building Management. These are both one day short courses tailored to introduce participants to their role as caretaking services providers or facilities managers.

For further information on continuing professional development courses for residential strata caretakers, FMs, committee members and strata managers, please contact the ABMA at training@abma.org.au.

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ResortNews | December 2020

MANAGEMENT

37

©Producion Perig -- stock.adobe.com

INTONET

Use your artificial intelligence

People talk about artificial intelligence (AI) but I prefer to call it machine learning (ML).

This ML of course is a term already with its own meaning but to my way of thinking creates confusion. The machine has to learn to increase its knowledge and thereby its intelligence; that is what the original algorithm is designed to do... A kick starter.

So, let us start with shops to gain a clearer understanding.

The shopping lists we used to scribble on the back of an envelope are already known by the supermarkets we frequent. First, via the loyalty cards we scan at checkouts and more and more from our online baskets. Our shopping habits are no longer a secret.

More retailers are using artificial intelligence software systems that can learn for themselves to try to automatically predict

38

Arvo Elias, Cybercons

and encourage our very specific preferences and purchases like never before. This is what is called profile building; to build up a summary of customers and suggest a product before they realise it is what they wanted. This can happen without your realisation as you enter a familiar shop.

There are some apps in existence that allow people to pay for items via their phones, make lists, and scan products for ingredients and allergens.

It tracks people’s behaviour patterns rather than their purchases, and the more you shop, the more AI knows what kinds of products you like. These kinds of modules are designed not only to do the obvious, but to learn as it goes along and becomes anticipatory.

It can start to build a picture of how likely you are to try a different brand, or to buy pancake mix on a weekend and offer ‘personalised offers’ like cheaper wine on a Friday night.

What about our businesses of hospitality and tourism?

The answer is very much the same. The more you know about your customers or clientele the greater your opportunities to leverage that knowledge and improve your satisfaction rating.

That is the prime decider of whether you are the number one choice, or your neighbour is.

The starting point of your AI is yourself, your staff, and the

MANAGEMENT

systems you employ. We are already well-equipped with in-house reservation and service systems and booking channelling. So, should we become more inventive?

Chat bots incorporated in your website are an excellent tool for intelligence gathering and indeed a selection of readymade systems are available. These will not only provide responses to guest queries but also present you with a string of statistical data such as the most asked question; geographic location; number of queries and so on.

Best of all, they work without demanding a wage.

Satisfaction surveys are also part of this kind of approach.

Those conducted before a guest departure are the most valuable.

An adverse comment gives you the opportunity to correct or remedy a point of dissatisfaction before it appears on a travel site.

Perhaps a discount at checkout ResortNews | December 2020

may well be an option that could repay itself many times over.

It is obvious that the underlying ingredient is communication which clearly is a double faceted tool.

We already have automated check in systems, which can be triggered with our now ubiquitous mobile phone. This indispensable device provides us with another opportunity to use a variety of communication apps.

WhatsApp is used by many hundreds of millions of people worldwide and is a great example of a readymade tool not only to gather information on your guest but to also make him or her feel valued.

I use this app for overseas contact as most of the people on my contact list are automatically confirmed users and online.

Would it not be nice to advise your guests that you are looking forward to their arrival well before their given time and perhaps confirm their arrival point and perhaps of your small welcoming gift. Maybe to advise them that you have confirmed their restaurant reservation? Your

and an expression of our desire for expression is still illegal”.

Chat bots incorporated in your website are an excellent tool for intelligence gathering imagination is the only limiting factor here. It may be a good idea to provide useful information about their stay, such as checkin times, your pet policy, or places to see. This can help to make a good first impression and build confidence that your staff are available to help.

This approach could be extended while they are in-house by confirming their tour booking or even a friendly reminder that you will regretfully request their check-out by ten tomorrow morning. I am sure you have no trouble thinking of a dozen other opportunities to build a great service-oriented image. But each message is another piece of data. The places they like to visit, the restaurants or even the room they prefer and so on.

That thought brings us into the world we live in today.

Putting privacy laws aside for a moment, we are still the custodians of someone’s profile albeit in part only.

The best part is that this form of communications is a free service to you. Not only that but the data you collect can be used in two ways. You know, for example, which tours they have enjoyed. Now you have a pointer to something new to whet their interest which they may not even be aware of, but you may be able to earn a commission on. Very much a case of on selling, but using AI. A great way to grow your image! Just remember not to push too hard lest you put your guests offside.

The data you collect is not only of value to you but most probably to others you have not even yet thought of. Somebody once said that “humans are also implicitly challenging – graffiti although generally harmless

This we must remember since systems such as Alexa and Google Assistant are already being incorporated into in-house systems to service resident guests. We are part of a society which wants everything now and seven days a week but using third party systems also implies that we accept some responsibility for any hidden consequences.

I am a strong advocate for embracing technology; it is in our nature to explore and innovate and I hope these few words will encourage you to adapt what is at hand, is cheap, easy to apply and could improve your enterprise.

However, I do encourage you to use your own intelligence.

As Ralph W. Emerson once aptly said: “Common sense is genius dressed in its working clothes.”

Hotel Equipment & Refurbishment Finance with AFA The constant requirement for property improvements in the hotel market is essential but it can also be expensive. you to improve your property without having to part with your hard earned capital. accommodationfinance.com.au 1300 287 178

ACCOMMODATION FINANCE AUSTRALIA

ResortNews | December 2020

MANAGEMENT

39

How to win back investors Grab yourself a pen and paper because throughout this article I am going to divulge some invaluable advice on what we do and how we do it.

Communicating is as obvious as it sounds but it also seems to slip people’s minds.

Recently, I started a business that focuses on assisting managers win back investors and build their rental pool.

Last month, I was lucky enough to go to three different management rights functions, Women In Management on the Gold Coast, and in Brisbane, as well as the ARAMA Gold Coast event.

Sidenote: I got excited because this is the most I have ventured out since having my son one year ago and I was told by one very humorous and cheeky fellow that I need to get a life... and he is correct.

But I digress, you are not reading this to hear about my social life or lack thereof!

Kelley Rigby, Managing Director, Letts Rebuild

During these functions, discussions were had about outside investors and why the managers felt that they were unable to obtain them. Of course, an obvious question was sheepishly directed towards me: “How do you do it?”

The assumption was that I would not tell... But my answer was simple: “I communicate!”

Communicating is as obvious as it sounds but it also seems to slip people’s minds. Some individuals

PROGRAMME

This months suppliers to the programme ACCOUNTANTS & AUDITORS

Crest Accountants

AIR CONDITIONING

Sanitair

BROCHURE DISPLAY

Sunshine Coast Brochure Display

FINANCE

PCS Finance

MANAGEMENT RIGHTS AGENTS

First National Think Management Rights

PAINTERS & DECORATORS

Programmed Property Services

PLUMBERS & GASFITTERS

Simplicity Plumbing

SOLICITORS

Cervetto Courtice Solicitors

think that because they are the resort manager, investors are obliged to entrust them with their property. I wish it were that simple. Unfortunately, that is not how the system works; you are not entitled to their business just because of your title, you must always sell yourself (I mean that in the most respectable way).

Clients talk to me about how much they do for investors that are not even in their rental pool and I commend them immensely for being so kind. Then I follow up with this question “but did you communicate this to them?” Because, if you do not tell them how much you do, they will not know.

As an onsite manager, you have many advantages over any other agent. As the owner-operator of the business, it isn’t just a job for you, you are completely invested.

You are the specialist in the complex, you live onsite, you are accessible for tenants, you are there to rectify issues immediately, and did I mention you live onsite?

The list of your attributes really does go on and on... Therefore, educating investors about why you are the best person for the job is crucial to winning them back. Remember, that some of your clients live in

states where management rights is not as prominent as it is in Queensland and you may need to explain your role and enlighten and remind them about the ways of the industry.

If you remain consistent with your marketing efforts, it will ensure you are at the forefront of the investors’ minds when their current property manager drops the ball. Within my business, I create a schedule to track how often and via which platform I am communicating with investors; this helps keep me accountable and organised.

When communicating with clients, it is so important to emphasise how valuable their business is to you and show them how much you would go above and beyond for them. My goodness, if an investor asked me to communicate with them via pigeon my next move would be to start a pigeon farm!

It is human nature to prefer to do business with people we connect with or like, so pick up the phone and start showing these investors how likeable you are.

TOP TIPS Communicate, educate, be consistent, and above all be genuine, kind, and approachable.

©uzhursky – stock.adobe.com

All Preferred Suppliers have been recommended by other accommodation properties for their service and have qualified for inclusion in the programme. The next time you need to use a new supplier, why not make life easier and use a Preferred Supplier.

To find a Preferred Supplier see the directory in the back of this issue

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MANAGEMENT

ResortNews | December 2020

TOURISM REPORT

Good to Go Campaign extended

Canberra-Sunshine Coast ties strengthen post-COVID

The Events Centre Caloundra

Sunshine Coast Airport Gareth Williamson (SC Airport), Vynka Hutton (Tourism Noosa), Elsa D’Alessio (Qantas), Andrew Brodie (SC Airport), Andrew Fairbairn (Visit Sunshine Coast)

Sunshine Coast Airport has welcomed Qantas back after its 8-month absence from the region.

The airline’s regional carrier, QantasLink, will fly three times a week between the Sunshine Coast and Canberra, with the route set to provide more than 2,600 seats a month.

Sunshine Coast Airport chief executive officer Andrew Brodie said the start of the new Canberra service was a sure sign of recovery for the aviation industry.

“A lot has changed since Qantas last touched down at our airport eight months ago with our new runway now open for business, and we’re hopeful this momentum with continue for our airport, our industry and our region,” Mr Brodie said.

“This service alone is expected to contribute more than $4.5 million to the Sunshine Coast tourism economy and deliver high value visitors to our region.

“It positions the Sunshine

42

Coast, one of Australia’s fastest growing regional economies, for continued growth and diversity by serving the travel needs of key industries such as health, agriculture, education and government.

“It also gives Sunshine Coast locals the chance to explore all the cultural gems Canberra has to offer straight from their doorstep.”

The ‘Good to Go’ campaign from Tourism and Events Queensland’s (TEQ) will now extend to Greater Sydney and Victoria in two bursts. This will drive Christmas holiday bookings through to January, and the second burst in early 2021 will stimulate the next shoulder and holiday season.

Retail partnerships are confirmed with Helloworld, Expedia, Webjet, Virgin Australia, Qantas, Accor, BIG4, Flight Centre and Luxury Escapes to drive conversion.

QantasLink CEO John Gissing said the national carrier was thrilled to be returning to the Sunshine Coast.

He said: “We expect these new flights will be popular with Canberra travellers looking to visit the pristine beaches and natural wonders of the Sunshine Coast.

When the domestic campaign was first released earlier this year, as COVID

restrictions were beginning to ease, it was designed to encourage Queenslanders to holiday at home. Then it was extended to drive interstate travel to Queensland with a focus on converting Australians who planned to travel overseas this year.

The campaign aims to encourage visitors to get outside again, immerse themselves in our natural wonders, and reconnect with those closest to them. Its core message is built on the premise that Queensland’s tourism industry is open, ready to welcome visitors and our industry is following COVID safe practices.

To be featured in the campaign, your business must be ‘Good to Go’, and requires COVID safe documentation – information can be found on the TEQ website.

“The flights are also another step towards our recovery, drive much-needed tourism and get more people back to work.”

Tourism Noosa CEO Melanie Anderson and Visit Sunshine Coast Industry & membership development Manager Andrew Fairbairn agreed the additional services from Canberra would provide a welcome boost for local tourism operators.

TOURISM

QF plane arrives at Sunshine Coast.

ResortNews | December 2020

Sunshine Coast industry up and running and full of promise!

Good news for Sunshine Coast operators: a refreshed brand to get behind and federal investment to revitalise the events sector.

Regional tourism organisation Visit Sunshine Coast (VSC) unveiled its new destination brand ‘For real’ following successful campaign launch.

VSC says the new branding better encapsulates the authenticity of experiences that the Sunshine Coast is known for.

VSC interim CEO Craig Davidson explained that ‘For real’ had been developed over the past 18 months in partnership with creative agency Banjo but took on a new relevance following the pandemic, with extensive research highlighting travellers’ desires for authentic, naturebased and real experiences.

He said: “The new branding segues from our previous ‘naturally refreshing’ tagline, which has served us well for the past 10 years, but our research showed was no longer setting us apart in the marketplace.

Instead, we recognised the increasing importance of

fresh destination for hosting business events with a diverse range of venues located in our region. This funding will form a critical part of recovery for our industry and is a great opportunity for the Sunshine Coast region to get business events up and running again.”

From L to R Richard Stephens (Accom Noosa), Daniel Gschwind (QTIC), David Ryan (Visit Sunshine Coast) Brett Kapernick (QTIC)

authenticity and nature in people’s travel choices, and the new ‘for real’ brand resonated strongly with travellers.

Mr Davidson said the launch of the new brand was perfectly timed with the arrival of VSC’s new CEO Matt Stoeckel who will take up his position with the company in early 2021.

“We are extremely excited by the launch and look forward to showing visitors the depth of experiences we have here on the Sunshine Coast – ‘For real’,” he said.

The Sunshine Coast tourism industry also reacted positively to news of a $50m Business

Events Grant Program from the federal government. Business Events Sunshine Coast (BESC) expressed confidence that this will revitalise the crucial business events industry.

BESC manager Maureen Brennan said the announcement will give business event organisers the confidence to plan and commit financially to events in 2021 and create demand for business buyers and sellers to participate at these events.

She said: “The Sunshine Coast business events industry is open for business and pleasingly the criteria for regional events under this program suits the Sunshine Coast profile as a

With exciting venue developments, the Sunshine Coast is well placed as the ideal regional business events destination.

Last year saw the opening of the Sunshine Coast Convention Centre located within the natural beauty of bush and beach at Novotel Sunshine Coast Resort and earlier this year, the Sunshine Coast celebrated the completion of the $8.18 million redevelopment of its premier performing arts centre, The Events Centre Caloundra.

The latest venue to be launched is the exciting new entertainment precinct – NightQuarter. Boasting five stages and six unique event spaces; the venue offers exclusive use for 500 to 1500 guests or groups can immerse themselves in the action with a sectioned area or join one of the curated experiences.

Operators overjoyed that more visitors will head to the tropics for summer fun Tourism Tropical North Queensland chief executive Officer Mark Olsen said TTNQ was pleased that travellers from Victoria and the 34 communities of Greater Sydney can now enjoy summer in the Tropics.

These extra travellers could inject $50 million a month into the region.

ResortNews | December 2020

He said: “Our destination has the opportunity for a $125 million boost to visitor spend for the summer holidays which will support hundreds of jobs in our community at a time when it is needed most.

“The first interstate flights in July were full of smiling holidaymakers arriving in paradise, with as many as 3500 visitors a week arriving from Sydney.

“We receive more than 225,000 visitors each year from Sydney, spending nearly $300 million per annum with most of that coming during winter.”

It is now more important than ever for reef operators and other tour operators to get back to 75 per cent COVID-safe carrying capacity to start their recovery.

Mr Olsen also said: “It is vital the State Government provide an extension to the Business

TOURISM

Support programs including waiving operator fees and charges and continuing the rent relief as we try to give operators some chance of surviving what will be a bumpy ride in 2021.

“It is important to realise that the region is still missing more than $4 million a day in international visitor spend and most operators missed out on the normally strong domestic winter with hundreds of millions in lost revenue for the destination.”

43

TOURISM INTERNATIONAL

Trans-Tasman industry bodies prepping for two-way bubble?

Tourism industry associations on both sides of the pond are working together in preparation for international borders to re-open safely.

now resigned to working with what business is available, with an eye to the future recovery.

“Respondents are resolutely staying in business in spite of losing their international customers. Many have been able to expand their offerings to the domestic market. There’s a degree of confidence returning, tempered by the realisation that there are still tough times ahead,” Mr Roberts says.

The Australian Tourism Export Council (ATEC) has signed an agreement with New Zealand’s Tourism Export Council (TECNZ) to provide the successful COVID Ready training for New Zealand based tourism businesses.

Along with COVIDReady training, TECNZ will be adopting ATEC’s Tourism Trade Checklist, which provides a central point for the collection, storage and sharing of information relating to business trade compliance and COVID Readiness.

ATEC Managing Director Peter Shelley said: “ATEC is very proud to have developed a comprehensive and responsive COVIDReady training and Tourism Trade Checklist platform to support the Australian tourism industry to meet COVID safe requirements.

“We are pleased to be able to share our knowledge and experience with our New Zealand counterparts, working in partnership to build a stronger COVID safe tourism industry for the future.”

Tourism Export Council of NZ’s (TECNZ) Chief Executive Lynda Keene said the program would push both Australia and New Zealand to the top of the destination bucket-list when international travel resumes.

“We are confident that being able to demonstrate to offshore wholesale agents and visitors that our independent tourism businesses are COVID-Ready and care about the wellbeing of their clients through the badging and COVIDReady system, will bring value to our markets,” Ms Keene said.

“We are delighted to be partnering with ATEC on the development

44

to support our New Zealand colleagues to deliver this quality program to their tourism sector.”

of a Tourism Trade Checklist that will support our industry in being proactive and ready to welcome international visitors back to our destinations.

Kiwi tourism operators struggling with staffing.

“TECNZ ran a soft launch of the Tourism Trade Checklist this week and there is significant interest from our industry to fully support and engage.”

ATEC’s COVID Ready program is focused on supporting businesses to meet their COVID requirements and develops practical, sector specific tools overlaying a comprehensive, customer journey experience so businesses can minimise COVID related risks for their visitors.

The Tourism Trade Checklist is an industry platform that promotes quality tourism sellers who comply with the nation’s operational laws, regulations and are COVIDReady.

The checklist allows sellers to easily upload their trade relevant information to a directory, which is then accessed by buyers & trade partners helping them find credible tourism sellers to work with.

“ATEC has developed the Tourism Trade Checklist and our COVID Ready program to support tourism businesses to manage risk, build greater efficiencies and elevate themselves as leading businesses which the tourism trade can partner with confidence,” Mr Shelley said.

“We are pleased to be able

New Zealand’s industry insiders reveal that staffing is one of the biggest headaches for their tourism operators right now, even though their businesses continue to be impacted by the closed borders.

According to a recent industry survey by Tourism Industry Aotearoa (TIA), just over half (53.23 percent) of the 318 respondents reduced staff numbers in response to the COVID-19 pandemic. But ahead of the usually busy summer season, 60 percent of respondents have sought to employ additional staff over the past three months, with 45 percent saying it has been difficult to find suitable candidates.

The results of the survey were released at the Tourism Summit Aotearoa event where over 300 tourism leaders and stakeholders gathered at Te Papa in Wellington, to focus on the revival and revitalisation of New Zealand’s tourism industry. This key annual event is hosted by TIA and brings together business and government leaders from all sectors of the industry.

TIA Chief Executive Chris Roberts said the latest survey shows that operators have got over their initial state of shock and are

TOURISM

The responses to questions on staffing suggest that businesses have reached a point where employment levels have stabilised at a new level.

Many are now focused on retaining key staff and hiring new people to meet demand.

“Getting the staff that they need is a considerable challenge.

The ‘lumpy’ nature of domestic tourism, with demand happening at weekends and school holidays, means many of the roles that need to be filled are part-time and temporary. Some respondents commented that New Zealanders were unwilling to take on roles that were not fulltime and permanent.

“Immigration settings are also highlighted with visas not being renewed for existing employees and no access to overseas workers.”

The survey found that the most important measure needed to help the industry recover is to find ways to open our borders, although operators recognise that a high level of care will be needed and borders should only be reopened when it is safe to do so.

A targeted grants scheme for impacted tourism businesses is also seen as a way the Government can provide further support. “Looking to the future, there is strong commitment for improvements to the post-COVID tourism industry, with high value and sustainability being seen as important,” Mr Roberts says.

ResortNews | December 2020

THE LAST RESORT

Royal Manor House into the 21st century “The Samode Haveli is a small intimate hotel oering personalised serviceâ€? reads the travel websites and totally underplays what a magnificent hotel this really is.

A quintessential Indo-Saracenic regal residence, Samode Haveli is seeped in history and tradition, and yet offers its guests contemporary luxuries and the impeccable hospitality and courtesy that are the signature style of the Samode group of hotels.

Samode Haveli was built over

ResortNews | December 2020

the fabled Prithviraj 175 years ago within Singhji - 17th prince the walled city of of the Kacchawala Jaipur in the state Rajputs. With of Rajasthan in its understated North India by CK A luxury, antique Rawal Sheo B H FLAS 010 BER 2 furniture, Singhji as the O T C O FROM furnishings and manor house for original workthe royal family. It of-art, the hotel reflected the style is a celebration and elegance of the of traditional values family and the art and and gracious living. architecture of the times and culture, all of which have been Despite its delightful link with impressively restored today. antiquity, the hotel offers such modern facilities as open air Rawal Sheo Singhji was a prime swimming pool, jacuzzi and a minister in the Jaipur court, wading pool for children, fitness who belonged to the family of centre, steam room and an Samode, tracing their lineage ayurvedic massage centre. back to the Jaipur maharajah,

TOURISM

Samode Haveli features a spectacular hand painted (from floor to ceiling) dining hall which provides a special setting for dinner, a beautiful airy verandah where guests can enjoy delicate teas and cakes.

Special features are prilast resort vate candle-lit dinners in the lush green back garden and a puppet show, traditional Rajasthani dance and music over a drink in the open air lounge every evening.

Cocktails or a meal by the grand pool is a luxurious indulgence for guests as they lie back in the comfortable salas (day beds) that are strewn with large, regal bolsters.

45

EVENTS Keeping up with the Women in Management

The Brisbane Luncheon Held at the fabulous Ivory Tusk, where over 50 women attended!

The energy was high, and many wonderful connections were made.

The Women in Management lunches are held on the third Wednesday of the month. For more details, please email marisa@womenin.com.au

46

EVENTS & APPOINTMENTS

ResortNews | December 2020

The Gold Coast Luncheon Was held at Moana Restaurant & Bar, the seafood was divine, it was a wonderful afternoon with the ladies.

ResortNews | December 2020

EVENTS & APPOINTMENTS

47

Introducing Patricia O’Callaghan, new Destination Gold Coast CEO Destination Gold Coast Chairman Paul Donovan said the delighted board of directors chose Ms O’Callaghan after an extensive and extremely competitive selection process.

He said: “Ms O’Callaghan will build on the current strong position of DGC and the City of Gold Coast, through a focused approach on our future strategies and plans.

Key factors in the appointment of Ms O’Callaghan were her vision for the city, proven deliverables in facilitating the concept to completion of major infrastructure projects, and strong leadership skills.

“Patricia has been the CEO of Townsville Enterprise over the past six years, where she has been instrumental in attracting major investment to the region and has done an outstanding job in achieving economic

growth for her hometown.” Ms O’Callaghan said she is excited about taking on the leadership role at Destination Gold Coast and was eager to work with stakeholders to rebuild the visitor economy.

She said: “Whilst we have many challenges ahead, there are also opportunities that can help us come out of this crisis even stronger than before.

“The Gold Coast is Australia’s leading tourism destination, and we are uniquely placed to be the number one choice for local and Australian visitors, and it is important we maximise this strength.

Welcoming as many Australians as possible to the Gold Coast now and into the immediate future is critical.

“We will also ensure there is a sharp focus on the continued development of experiences and infrastructure investment to optimise the benefits for our city’s businesses, residents, workers and other key stakeholders.

“I am aware of the immediate challenges and support the current plans of monitoring, reassessment and agility required to market the Gold Coast.

“I will be proud to call the Gold Coast my home and look forward to working collaboratively with our members, the City of Gold Coast, Queensland and Federal Governments, and our many partners, to rebuild and grow our wonderful city.”

Patricia O’Callaghan

Accommodation Managers Golf Day

Ms O’Callaghan commences her duties in early February 2021, and we welcome Patricia to the role.

ARAMA Event line-up: Sunshine Coast

Competition results - 2 person Ambrose 1st Placed Team – John Christopher & Sue O’Farrell – Score 58.5 2nd Placed Team – Jayden Brooke & David Mackey – Score 59.25

It was the biggest and best day of the year for over 100 industry golfers on Friday, November 27, at Lakelands Golf Club on the Gold Coast for the Accommodation Managers Golf Day. In perfect Queensland weather, those who attended

48

played a 2 man Ambrose event and competed for goodie bags, stacks of prizes, novelty holes and complimentary drinks. The participants were treated to food on the course but best of all, after golf everyone enjoyed an open bar and two course dinner!

With $1000s of raffle and golf prizes on offer and 30 leg hams to gift by random draw, attendees had a one in three chance of winning a prize!

3rd Placed Team – J Bourke & James Stokes- Score 59.5 Special thanks to sponsors: Mahoneys, Rochele Painting, Bartercard, Australian Valuers, Watt Utilities, L&M Gold Star, Panasonic, Resort News, House of Golf, Wallaby Pest Control and MIQ.

EVENTS & APPOINTMENTS

Drop in any time between 5pm and 7pm, December 9 with other local members of ARAMA and a few special guests.

Venue: Maroochydore RSL, 105 Memorial Ave, Maroochydore QLD 4558 Byron Bay Join with us and drop in for drinks anytime between 5pm and 7pm, December 10, with other local members of ARAMA and a few special guests.

Venue: Byron Bay Services Club, 132 Jonson St, Byron Bay NSW 2481 ARAMA Training and Education Webinar 3pm – 4pm, December 14.

Topic: Can you make a COVID-19 insurance claim?

ResortNews | October 2020

for Iconic Intercontinental Sydney Construction work has commenced on the $95million redevelopment of the 32-storey, InterContinental Sydney.

redevelopment will significantly enhance Sydney’s position as Australia’s premier global city and world-renowned tourist destination, contributing to a competitive visitor economy.

The project will enable the most significant improvements to the hotel in over 30 years.

Greg Shaw, CEO of Mulpha Australia said: “This project is testament to our confidence and commitment in the future of our iconic flagship hotel, and of Sydney’s future as a global tourist and business destination.

“Although international tourism has been doing it tough this year, it will bounce back, and when it does, we believe it will be premier dress circle properties in unique locations such as this, that will be the major beneficiaries.”

It follows the NSW Department of Planning and Environment’s final building approval. Owner and developer Mulpha Australia has awarded national construction group, Built the contract to commence a full refurbishment that will re-position the landmark luxury hotel, dramatically enhancing its public facing amenity while preserving the hotel’s unique heritage including the original façade elements of the NSW Treasury Building dating back to 1851.

The design concept led by New York architectural firm Rockwell Group has been design developed and detailed by local architect Woods Bagot in conjunction with appointed builders Built.

Construction is now underway and expected to be completed in early 2022. The Hotel will remain open throughout most of the works.

Intercontinental Sydney from L – R, Ian Lomas - Principal and Design Leader Sydney, Woods Bagot, Tracey Wiles - Principal and Regional Interior Design Leader (ANZ), Woods Bagot, Mark Short - Site Manager, Built, Leanne Harwood - SVP - Managing Director Australasia and Japan, IHG, Joshua Whittaker - Project Director, Built, Jennifer Brown - General Manager, InterContinental Sydney, Tim Spencer, Executive General Manager Developments, Mulpha, Greg Shaw, CEO Mulpha International

The internal upgrade will include all 500+ guest rooms and corridors, as well as refurbishment of the ground level including the Macquarie Street entry, receptions, and the inclusion of a new iconic public bar within the heritage central court. There will also be a full refurbishment of the hotel’s all-day dining restaurant, level 31 gym and pool, and another new bar within the level 32 Club InterContinental lounge that will be open to the Public.

The external work will include

upgrading the iconic entrance on Phillip Street to ensure allabilities access, roof alterations and expansion of the top-level Club InterContinental lounge, new greenery along the Phillip Street façade, and replacement of the tower’s awnings and windows.

The project, classified as a state significant development (SSD), is expected to employ up to 140 workers at its peak during construction, while generating an additional $10 million in annual economic benefit. This

DEVELOPMENT NEWS

Redevelopment approved and underway

The property has operated as InterContinental, the world’s largest luxury hotel brand, since it opened in 1985 and is managed

by InterContinental Hotels Group (IHG®), one of the world’s leading hotel operators. Mulpha is Malaysia’s largest real estate investor and developer in Australia.

Assets in Australia include the world-renowned Sanctuary Cove resort, InterContinental Hayman Island Resort, and Norwest Business Park.

Australia’s first Mondrian hotel to open in Burleigh Heads Global Hospitality group Accor alongside SBE, the international hospitality group that develops, manages and operates award-winning brands, confirmed that Australia’s first Mondrian hotel and branded residences will be built at the iconic Burleigh Heads Beachfront on the Gold Coast.

Chadi Farhat, Chief Operating Officer, SBE said: “We are very excited to announce the opening of our first Mondrian hotel and residences in Australia with our partner Accor. With five open properties, nine in development, and six more to be announced, Mondrian has established itself as ResortNews | October 2020

on the corner of First Avenue and The Esplanade Burleigh Heads. The property’s 80 meters of ocean frontage will give guests and residents direct access to the signature white sands and world-famous surf.

Artist Impression - Mondrian Gold Coast

one of the strongest brands in the SBE lifestyle portfolio, showing staying power for the long-term.

The Gold Coast has grown into one of Australia’s leading travel destinations and the opening of Mondrian Gold Coast is the next step in our strategic global expansion for the Mondrian

brand, selecting communities at the heart of the most exciting cultural destinations in the world.”

The Mondrian Gold Coast is being developed in collaboration with Chris and Letitia Vitale’s Vitale Projects. It will be constructed on an expansive beachfront site

DEVELOPMENTS

Mondrian Gold Coast will feature two distinct towers to separate the private residences, comprised of 89 luxury residential apartments, from the hotel, which will encompass 208 guestrooms.

The buildings will be united by a three-level podium that acts as the building’s common space and hub of activity, including a state-of-the-art fitness centre, spa, restaurants, and swimming pools, all overlooking the worldfamous beach and Burleigh Headland National Park.

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Accor’s Mövenpick brand set to make Australian debut in Hobart Being strategically located in the heart of Hobart’s CBD on historic Elizabeth Street, we felt it was important for the hotel to embody Tasmania’s rich culture, while still provide travellers with a perfect launch pad to explore Hobart and the wider region.”

Artist Impression - Movenpick Hotel Hobart Restaurant.

Internationally acclaimed Mövenpick brand is set to open a new Hotel in Hobart January 2021.

The Mövenpick Hotel Hobart promises to be a warm, contemporary designed hotel with a cosmopolitan vibe that invites exploration and discovery.

Accor’s premium Swiss-born hospitality brand, Mövenpick, together with Singaporeanbased global hospitality group, Global Premium Hotels, have signed a hotel management agreement to open what will be the first Mövenpick hotel in Australia.

The new build hotel is located on

50

Elizabeth Street, one of Hobart’s principal heritage streetscapes, and close to the bustling Hobart waterfront, and within close reach of the city’s key commercial, retail and leisure attractions. The accommodation will boast 221 guestrooms and suites with spectacular views of Hobart’s historical city and harbour, an onsite restaurant and meeting facilities.

Simon McGrath AM, Chief Executive Officer for Accor Pacific, said: “We are delighted to be working with Global Premium Hotels to bring our first Mövenpick hotel to Australia.

Located in the heart of the city and close to the harbour, Mövenpick Hotel Hobart is

well positioned to appeal to business and leisure travellers visiting the vibrant capital city of Hobart. We are planning more locations for this premium brand across the Pacific and believe Mövenpick will quickly gain recognition for its culinary and service excellence in the Australian hotel market.”

Global Premium Hotels Chairman, James Koh, said: “Mövenpick Hotel Hobart will be a unique addition to the already vibrant city of Hobart.

We were captivated by the Mövenpick brand for this hotel as it befittingly has a 70-year culinary legacy and is renowned for delivering an authentic and memorable guest experience.

DEVELOPMENTS

The modern hotel will feature a flexible function space for up to 100 guests, which can also be divided into two smaller meeting rooms, along with a pre-event area and full bar, while both business and leisure travellers will enjoy the hotel’s modern gym. Mövenpick Hotel Hobart will be a dining destination in its own right, offering guests and visitors the very finest in modern Italian cuisine as well as locally inspired signature dishes at the hotel’s Tesoro Modern Italian restaurant.

Plus, with the brand’s Swiss origins being famous for chocolate, Mövenpick Hotel Hobart will dedicate one hour each afternoon to ‘The Chocolate Hour’ – an indulgent tasting experience for hotel guests to sample an assortment of sweet treats, such as éclairs, brownies, truffles and more.

In addition to Chocolate Hour, the following Mövenpick brand signatures will also be offered.

Mövenpick Hotel Hobart joins Accor brands such as MGallery, Art Series, Pullman, Swissôtel, Grand Mercure, Peppers and The Sebel.

ResortNews | December 2020

LOCAL SPECIALIST OF MANAGEMENT RIGHTS & RESORTS SALES NEXT 团队懂得客户对我们的期望，一个具备丰富本地知识和经验，并且诚实而可靠地致力于取得客户利益 的生意专家。凭借着团队１０多年丰富行业经验，我们向您承诺我们会努力达到您的期望。无论您准备买， 卖生意，我们都可以帮助您实现您的目标。 The team at NEXT knows that our clients want to deal with consultants that have local knowledge, expertise, honesty, integrity, and are committed to achieving the best possible result for them. With many years of combined industry knowledge, you can be assured that our focus will exceed your expectations.

SOUTH BRISBANE

GREAT VALUE AND HUGE UPSIDE POTENTIAL

WEST END

• Prime location, walk to South Bank Parkland & CBD, close to all the necessary amenities, Permanent & short term mix letting pool.

• Just topped up in July 2020, 24 years left on agreements • Large 2 beds, 2 baths, 2 carparks manager residence • Brisbane State High catchment, but no requirement on residing onsite

• • • • •

NETT: $295,386 (Pre-Covid19)

NETT: $128,656

TOTAL: $1,700,000

David Jiang, 0481 500 278, davidjianghui@nextrealty.com.au

FORTITUDE VALLEY

• • • • •

LARGE REMUNERATION & 3% INCREASE!

Boutique building in Brisbane Inner City, close to everything Great remuneration $93K with 3% adjustment annually Very long 24 years left on BC agreements Very healthy relationship with BC committee Modern 2 beds/2 baths/2 carparks manager residence

NETT: $136,000

TOTAL: $1,195,000

David Jiang, 0481 500 278, davidjianghui@nextrealty.com.au

FULL VALUATION DONE!

Boutique building in Central West End, close to everything Great remuneration $85K with CPI adjustment annually Verification and valuation were done, safe deal Low caretaker work, easy for one person Large manager residence, no office hours

TOTAL: $1,290,000 (At Valuation)

David Jiang, 0481 500 278, davidjianghui@nextrealty.com.au

ASCOT

• • • • •

TIME TO RETIRE - OWNER SAYS SELL!

Established modern, inner city permanent complex Handy location, close to shops, transport and M1 Only 35 units with good BC salary of $59,383 Exclusive detached office, no set office hours 2 beds/2 baths/2 carparks manager unit with large yard

NETT: $110,845

TOTAL: $950,000

David Janett, 0404 204 672, davidjanett@nextrealty.com.au

NEXT 不仅专业销售管理权和酒店生意，也向客人提供专业咨询，如管理权市场和生意分析，生意合作合伙计划以及代 班经理服务。如您想了解更多的生意机会和市场发展，欢迎致电我们的专业团队。 If you are considering buying or selling, please contact NEXT, we work harder and more professionally to serve our clients for their best interest and trust!

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At The Sound:

A Noosa gem!

By Mandy Clarke, Editor

delightfully intimate, boutique complex, they were sold. She explains: “Our resort is one of the least well-known Noosa resorts and always a wonderful surprise for arriving visitors. I think it is one of Noosa’s best kept secrets! The resort is wonderfully located and offers 22 nicely-appointed studio apartments that are well-priced for such a desirable locale.”

Mike and Marg Palmer chose 2019 to be their year of transition.

It was the year they moved to Noosa and purchased a longed-for management rights business, but within just three months of their exciting new start a global pandemic hit!

Still, Resort News caught up with the surprisingly upbeat duo and they say they do not regret a thing.

Mike told us: “We moved into At the Sound resort just one year ago, we had a very busy November, December and January, experienced a quieter February and then COVID-19 hit. We ticked along throughout the crisis with several long

At The Sound Managers, Marg and Mike Palmer

stay guests, some who were re-locating, or could not get home to their own state or country. Now we seem to be recovering well and pleased to have forward bookings for the summer holiday period.”

Marg describes At the Sound Noosa as a “little gem” and admits that when they envisaged running a Noosa resort, they did not imagine it to be this one. However, she confesses the minute they viewed this

Mike admits it was Marg who found this “little gem” that catapulted their long-held dream to be resort managers into reality. Mike and Marg previously lived in Nelson on New Zealand’s South Island and owned a farm, Mike managed his own wool business and Marg was a registered nurse. They holidayed in Noosa regularly and always found it to be their special place.

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10% discount “There is nowhere in the world like Noosa,” says Mike: ‘It has a very unique feel.”

So, last year they sold up and made the biggest move of their lives to At the Sound. Their new home and business on Noosa Parade, is only a very short walk to Noosa river and the ferry stop to Noosa Main Beach. The resort is surrounded by sub-tropical parks and waterways, with world class restaurants and some of the best cafes, bars and boutique shopping Noosa has to offer.

However, they admit the unexpected events of 2020 were challenging. Mike shares his sadness about the recent death of his mother, especially

for Resort News readers when booked direct

as they were unable to travel back to New Zealand. They also missed their daughter’s engagement celebration in New Zealand; however they are accepting of the situation, saying “many other families dealt with similar or much worse events”.

On a positive note, they tell me that they have a son and granddaughter who live close, on New South Wales, Central Coast and they hope to catch up soon.

119-127 Noosa Parade, Noosaville Qld 4566

(07) 5449 9211

After many years running his own wool business, Mike is used to autonomous decision making and he finds the management rights and caretaking role a bit of a change.

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ResortNews | December 2020

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57

He says: “This business depends on you being able to build strong relationships with both owners and body corporate committee members. With so many different views, personalities and motivations there will always be hurdles to overcome but we have made strides forward in a short time and trust is growing.”

“We love meeting guests, everyone has an interesting story to tell, we have made some tremendous friends of both guests and owners. It is a wonderful feeling when you get positive feedback about the resort and even better when guests want to return, and book direct.”

Meanwhile, Mike and Marg are kept busy running the day-to-day business of a popular holiday resort.

Mike and Marg are dog lovers and their friendly Cavoodle, Bella loves to meet and greet guests and other dogs. The resort is pet friendly, but they would like it to be even friendlier and are encouraging more unit owners to allow pets. Another future plan is to encourage owners to refresh their units because although stylish and spotlessly clean some could be considered a bit dated.

Marg says: “The majority of our guests tend to stay 1 or 2 nights, and this means extra cleaning and plenty of hard work. The rapid turnover of short stay guests requires us to be available 24/7. Our Victorian and New Zealand guests tend to stay for longer and it will be nice to see them return.”

“When we took over the resort, our first task was to raise the cleaning standards to a very high level. This decision served us well throughout COVID, with guests complimenting us on our hygiene practices. With so much cleaning we outsource some of the tasks and have

a relief manager in training.

During the COVID ‘down time’ we kept busy with garden and landscaping refurbishments, we built a shed, a fence and installed solar panels. We do have some

outstanding capital works that we would like to complete soon.”

The biggest motivation for Mike and Marg is meeting all the “lovely people who are focused on having a great holiday”!

Mike says: “At this early stage we are still learning the ropes, but we are the meat in the sandwich of this business. Our most important job is to create positive relationships in order to fulfil our promise to guests.

“We make sure we offer the very best possible accommodation, facilities and service.”

Proud to be the Body Corporate Management company for At the Sound Resort Noosa If you are looking for a responsive and efficient Body Corporate Manager, contact us and request a proposal. We care about your property and will help you achieve the long-term goals to protect and increase the value of your investment. p. 07 5448 8725 e. cath@northshorebodycorp.com.au a. 934 David Low Way, Marcoola QLD 4564 w. www.northshorebodycorp.com.au

58

PROFILES

ResortNews | December 2020

y d a e r & d e h s Refre

Pumicestone Blue Resort:

for an open travel bubble

By Mandy Clarke, Editor

Margaret and Tony are the proud management rights owners of the newly renovated Pumicestone Blue Caloundra Resort.

This month, Resort News caught up with Margaret just as the finishing touches were added on an extensive project to refurbish and modernise rooftop facilities.

Upon entering Caloundra CBD, guests catch a first glimpse of the landmark accommodation property, Pumicestone Blue Caloundra. The impressive 15-year-old icon is the first holiday building in a “first-class location”, close to the CBD and overlooking the Pacific Ocean, Pumicestone Passage Bribie Island, and the Glass House Mountains. Anyone can

ResortNews | December 2020

Margaret and Tony have worked to boost direct bookings and it has paid off with a 36 percent increase appreciate why Margaret and Tony snapped up the management rights to this mixed-use resort just over three years ago.

One way or another, Margaret and Tony have been working hard in the industry for many years, but this business venture is the first time they have owned management rights.

Margaret tells me: “We have worked in real estate and property management for many years. We

owned a successful real estate office near Toowoomba and one in the Surat Basin before we changed career direction for something different but still running along the real estate path. We decided that resort management was a good fit with our management and business experience. First, we managed properties on the Gold Coast, and this gave us a really good insight into the business.”

However, Caloundra was a more

PROFILES

desired location for Margaret and Tony and when they found Pumicestone Blue Resort they knew it was perfect for them to manage. They took the plunge to purchase the management rights three years ago and have not looked back since!

“The resort is the perfect size for us,” says Margaret: “We experienced managing a threestorey walk-up building and that was not for us, then we found managing a 28-storey resort in Surfers Paradise was great but just too high for me. Pumicestone Blue Resort is a 12-storey building that is just right for us!”

Margaret and Tony now live onsite, in a spacious threebedroom apartment, and enjoy sharing Caloundra’s pristine surf and calm water beaches with their delightful guests, and many return year after year!

59

Margaret and Tony cannot wait for their return guests to see the impressive transformation.

They are also very proud that in the last three years they have worked hard on a new website to improve the direct bookings for their resort, and it has paid off with statistics showing their direct bookings have gone from 32 percent to 68 percent.

Margaret said: “Apart from the perfect location and wonderful views, I think guests are attracted to Pumicestone Blue Resort because of its location and rooftop pool area. With secure parking as well as lovely clean holiday apartments, thanks to our great cleaners. We offer friendly, helpful assistance to our guests.

“With reviews saying that we are very welcoming or outstanding service.

“We like to make guests feel welcome from the moment they step through the front door and I personally enjoy adding surprise finishing touches, like leaving small gifts or Champagne in the fridge to help celebrate a birthday or anniversary to make arriving guests feel extra special.”

The resort has 53 apartments in total, including the managers unit. The building has recently undergone pool renovations that had been planned for a long-time.

Managers Margaret and Tony with Kylie

and motivated managers have made Pumicestone Blue Resort their home.

The resort’s new body corporate chairperson is very keen to

continue modernising the building to bring it up to date. Next year there is also a plan to have the externals of the property repainted.”

Margaret describes the renovations of the facilities on the 12th floor as absolutely worth the wait. It has been completely transformed with new tiles and a modern and fresh new colour scheme - the pool and spa have been thoroughly modernised, along with the BBQ areas and sun deck. Over the last three years, alongside the standard maintenance of the building these hardworking

60

Margaret says: “We have increased our direct bookings and the statistics show how marketing and hard work is being rewarded.

The direct bookings tend to come from repeat guests or new guests who heard about Pumicestone Blue Resort through recommendations or word of mouth plus booking via our website. According to Margaret, the workload of management rights is heavy and leaves them very little time for hobbies, but they do get some time off, and they really appreciate it when their trusted property manager Kylie steps in to give them a day off or covers their holiday break.

She adds: “Our guests absolutely love Kylie she is very experienced and has a very warm nature.

I am grateful that she is so trustworthy, and Tony and I can have some time off, to relax.

We also have three wonderful housekeepers, and we rely on their dedication and commitment to always maintain the highest standards of cleanliness, more so now with COVID.”

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ResortNews | December 2020

Despite an unprecedented crisis in 2020, Margaret is very optimistic ResortNews | December 2020

(07) 5492 8989 info@pumicestoneblue.com www.pumicestoneblue.com

ect! • 5% D dir

Margaret and Tony are also very much looking forward to being able to catch up with their children more often and more easily.

111 Bulcock Street, Caloundra Qld 4551

ount to Res o isc

BONUS

ine Bottle of W l iva rr A on

hen bookin g sw

She says: “You must always try before you purchase because you need to be fully aware of what will be expected of you and how adaptable you must be, and to be prepared for how much continuous hard work there will be, not forgetting your compatibility with the body corporate and owners in the building.”

for the future of the business.

She is expecting a very busy Christmas period and when the border restrictions lift it could be even busier than before COVID with many Aussies keen to go on holiday after lockdown.

sR New eade r rt

Margaret recommends that anyone thinking of buying a management rights business should always step into the role before they commit.

Margaret says, “We are eagerly waiting that much promised New Zealand bubble as we are keen to welcome our Kiwi guests back. We also have our passports ready to book our 2021 holiday to NZ as soon as it does!”

PROFILES

61

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MANAGEMENT RIGHTS AGENTS

GYMNASIUM EQUIPMENT

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66

RIGHTS AND MOTEL

PREFERRED SUPPLIER DIRECTORY

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Look for the sign of an Industry Specialist ResortNews | December 2020

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67

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