Resort News, April 2021 by Multimedia AU/NZ

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Issue 296 | April 2021 | $13.75 inc. GST

The Monthly Magazine for Accommodation Industry Professionals

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The legal stuff... The views and images expressed in Resort News do not necessarily reflect the views of the publisher. The information contained in Resort News is intended to act as a guide only, the publisher, authors and editors expressly disclaim all liability for the results of action taken or not taken on the basis of information contained herein. We recommend professional advice is sought before making important business decisions.

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Disclaimer

Inside our April issue FRONT DESK Editors Note: Well… lockdown returns, wellness worries ......................05

INDUSTRY News In Brief .............................................................................. 06 ARAMA Report ...........................................................................08 State Report ............................................................................... 09

Any mention of a product, service or supplier in editorial is not indicative of any endorsement by the author, editor or publisher. Although the publisher, editor and authors do all they can to ensure accuracy in all editorial content, readers are advised to fact check for themselves, any opinion or statement made by a reporter, editor, columnist, contributor, interviewee, supplier or any other entity involved before making judgements or decisions based on the materials contained herein. Resort News, its publisher, editor and staff, is not responsible for and does not accept liability for any damages, defamation or other consequences (including but not limited to revenue and/or profit loss) claimed to have occurred as the result of anything contained within this publication, to the extent permitted by law. Advertisers and Advertising Agents warrant to the publisher that any advertising material placed is in no way an infringement of any copyright or other right and does not breach confidence, is not defamatory, libellous or unlawful, does not slander title, does not contain anything obscene or indecent and does not infringe the Consumer Guarantees Act or other laws, regulations or statutes. Moreover, advertisers or advertising agents agree to indemnify the publisher and its’ agents against any claims, demands, proceedings, damages, costs including legal costs or other costs or expenses properly incurred, penalties, judgements, occasioned to the publisher in consequence of any breach of the above warranties. © 2021 Multimedia Pty Ltd. It is an infringement of copyright to reproduce in any way all or part of this publication without the written consent of the publisher.

SCA Report .................................................................................. 10 BCCM Report .............................................................................. 12 Person of Interest: Geoff Hussin ......................................... 14

MANAGEMENT Legal Ease..................................................................................... 16 Motel Market ............................................................................... 16 By All Accounts .......................................................................... 18 Thinking MR................................................................................. 18 Intonet ...........................................................................................20 Building Relationships ............................................................ 21 Good Governance .....................................................................24 Keeping House ...........................................................................26

TOURISM

Tourism Report ...........................................................................28 Tourism International ..............................................................30 The Last Resort .......................................................................... 31

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EVENTS & APPOINTMENTS

EDITOR

ARAMA Industry Events Calendar .....................................35

Mandy Clarke editor@accomnews.com.au

STAFF WRITERS

David Carroll Grantlee Kieza

DESIGN & PRODUCTION ADVERTISING SUBSCRIPTIONS

Richard McGill

Stewart Shimmin advertising@accomnews.com.au Gavin Bill subscriptions@accomnews.com.au

CONTRIBUTORS Andrew Morgan, Arvo Elias, Col Myers, James Nickless, John Punch, Kelley Rigby, Lel Parnis, Lynda Kypriadakis, Michelle Scott, Mike Phipps and Trevor Rawnsley.

DEVELOPMENTS Development News ..................................................................36

PROPERTY

New Manager Profiles .............................................................40 AccomProperties Sales Report ...........................................40 Resort News Agent Profile: Mark McKay – MR Sales .........................................................42

PROFILE

KEY Commercially funded supplier profile or supplier case study Supplier information or content Suppliers share their views in one-off, topical pieces General editorial. Case studies and features may cite or quote suppliers, please be aware that we have a strict ‘no commercial content’ guideline for all magazine editorial, so this is not part of any commercially funded advertorial but may be included as relevant opinion. Happy reading!

Events.............................................................................................32

Boulevard Towers ......................................................................44 Regatta Waterfront Apartments.......................................... 47

PREFERRED SUPPLIERS The Preferred Suppliers Directory ......................................50 FRONT DESK

47 ResortNews | April 2021

As I write this, the dark cloud of lockdown has just descended across Greater Brisbane.

The latest COVID outbreak began with just one case linked to Brisbane’s Princess Alexandra hospital a few weeks ago. Now there is a real possibility of an extended Brisbane lockdown due to extensive community transmission. With just days to Easter weekend, it is a big blow to the sector. Queensland has so far dealt well with the pandemic, avoiding the extended lockdowns that other states and countries have suffered, so we are hopeful things will turn around quickly. This COVID reality is awful for everyone and more so for those with anxiety, the uncertainty means we must accept last minute cancellations and hit pause on visiting friends or family. Brisbane is proof that we are not out of the pandemic woods just yet. We need mass vaccinations for all Australians: the Federal Government needs to

does to our industry, part of me feels relieved. I like the slower pace of empty Brisbane streets and the ex-nurse in me loves the aseptic handwashing and social distancing. I do have a hard time reconciling the guilt of ‘enjoying’ lockdown with the fact that, for many people, it is the worst time of their lives.

Mandy Clarke, Editor editor@accomnews.com.au live up to its distribution promise. Of course, if the worst does happen, the resilient resort industry will (once again) shake off the disappointment of inter-state cancellations and re-book those guests for future dates. Then (if lockdown rules allow) they will turn their attention to attracting last minute intrastate and local guests. On a personal note, although I do deeply despise what lockdown

Of course, I realise I am very lucky because we live in a country that has not seen many COVID deaths and because working from home is very normal for me. In fact, the transition in 2020 to remote working practices for the Resort News team and entire company was seamless. This meant we were able to provide readers of Resort News, Accom News, and users of AccomProperties with uninterrupted news, information, and support. Patrick and I also consider ourselves fortunate to work alongside such a small yet fantastic team. We have worked well together for many years and are like family. This month, the team produced another cracking read for you.

Do not miss our supplement, full of tips from John Mahoney about buying ‘off the plan’. Take note of the advice on keeping your mattresses COVID-clean and enjoy an interesting read about the life and times of Geoff Hussin, the resort manager of Ivory Palms.

EDITOR'S NOTE

Well… lockdown returns, wellness worries

As you all know, I love a good Resort News profile and this month we bring you two more crackers. Written by one of our new industry writers, David Carroll, while I had an unforeseen extended “health holiday” in Noosa Hospital. A shout out to delightful Noosa Hospital and its lovely staff, apart from the needles and fluorescent lights, it turned into a muchappreciated wellness break! Perhaps the closest I will get to a Noosa resort holiday for quite some time! But, enough banter - enjoy this edition and cross fingers for a busy Easter… Cheers, Mandy

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ResortNews | April 2021

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FRONT DESK

NEWS IN BRIEF

Sunshine Coast tourism industry unites for new marketing campaign

The Imperial Hotel, Eumundi, Image: Campaign Creative

Visit Sunshine Coast (VSC) has joined forces with the region’s tourism operators to launch a new marketing campaign. The initiative will target the drive market, encouraging Queenslanders to experience a different side of the Sunshine Coast. Travellers will be inspired to explore the white sandy

TreeTop Challenge, Woombye, Image: Campaign Creative

beaches of Coolum, Mooloolaba and Maroochydore, and journey south through Kawana and Caloundra before reaching the ancient volcanic peaks of the Glass House Mountains. The Blackall Range will feature prominently, with the charming villages of Nambour, Eumundi and surrounds on show. VSC CEO Matt Stoeckel said the goal of the joint marketing campaign was to drive bookings to local businesses during the region’s low and shoulder

seasons: March and May-June. He said: “The tourism landscape remains incredibly uncertain, and VSC’s focus remains on doing everything we can to support our local industry.” The campaign will be rolled out between now and the end of financial year across television, print advertising and sponsored content, online news sites and targeted social media posts. A key focus of the combined marketing campaign will be

to challenge Queenslanders who may think they know the Sunshine Coast well to experience a different side of the region. Narrows Escape Rainforest Retreat owner Xochi Lindholm, who is taking part in the campaign said: “It is such an amazing opportunity to be part of a campaign with VSC. It gives us access to a much larger audience and will hopefully boost our visibility, reputation and bookings.”

Still tanking? Uneven job recovery for Aussie tourism While tourism jobs increased 5.1 percent in December quarter 2020, according to new figures released by the Australian Bureau of Statistics (ABS), accommodation jobs have been slower to recover.

Jonathon Khoo, ABS head of Tourism Statistics, quantified: We have seen 58,000 tourism jobs added in Australia since the low in June 2020. The number of filled jobs in accommodation and food services in December quarter 2020 had dropped 11 percent from the previous year.

“Recovery in tourism jobs has not been equal across industries. Industries like road transport and retail trade have grown, while others like air transport, cultural services, and accommodation have been slower to regain jobs lost during the March and June quarters of last year.” Part-time jobs saw stronger

INDUSTRY

growth during the quarter (up 5.9 percent), leading to the second consecutive quarter where total part-time jobs exceed total full-time jobs. Mr Khoo added: “The recovery in tourism lags that in the total economy even when you take into account the usual seasonal increases that occur in the December quarter.

ResortNews | April 2021

There is a wellness tourism boon, should you get in on it? The steep decline in international travel has been a boon for the wellness holiday industry in Australia, with island resorts, yoga retreats and health centres doing unprecedented business.

Australia, says while a lot of wellness retreats are far from the most affordable holiday option for Australians, there has been a surge in their popularity in recent months following border closures.

Image: Patrick Malleret on Unsplash

up and they are heavily booked.

And Queensland’s luxury tourism market is booked out for months ahead as southern tourists replace their overseas travel with remote island and retreat-style holidays.

“The health and wellness retreats can be quite expensive,’’ Mr Johnson said, “but while people aren’t spending on the international trips it seems they are quite happy to spend a bit more on a luxury Australian experience.

Michael Johnson, the CEO of Tourism Accommodation

“Interestingly, we are seeing a lot more yoga retreats coming

“COVID has meant that a lot of people can’t go overseas, and many holidaymakers are now looking for fresh-air vacations as opposed to traditional holiday sightseeing experiences. “There is a lot of pressure on people today with what’s going on in the world with COVID, so many people are looking for

holidays that focus on relaxation more than anything else. “They want a holiday experience where they come away feeling better and healthier.” Some of Queensland’s expensive island resorts are booked out as far as July-August while highend retreat accommodation is booked for up to eight months in advance.

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www.nicholsons.com.au ResortNews | April 2021

INDUSTRY

ARAMA REPORT

ARAMA’s response and strategy to pandemic In January 2020, 18 million hectares of Australian land had just been destroyed by bushfires. Tourism Australia had just announced an $88m investment in the ‘Holiday Here This Year’ campaign to support tourism recovery after what we thought would be the greatest devastation to the industry in living memory. We were wrong. The devastation for our industry had only just begun. Fast forward to March 2020. The reality is sinking in. The WHO officially declares COVID-19 a pandemic and the Nation’s lock down restrictions are progressing. One in thirteen Australian

Trevor Rawnsley, CEO, ARAMA

jobs supported by the tourism industry were lost or uncertain overnight. For short-term letting, it is against the law to have a holiday. For long-term letting, tenants would be unable to pay the rent. In this moment we knew that the world was going to become a very different place and that management rights operators were in for a fight.

Australian Resident Accommodation Managers Association is the peak industry body representing the interests of people who are involved in management rights.

For membership enquiries:

national@arama.com.au | www.arama.com.au 1300 ARAMA Q (1300 27 26 27)

The early physical distancing and other COVIDSAFE measures taken by the Australian government and various state governments were commendable. Quickly, the curve flattened keeping Australians safe. In May, ARAMA writes an open letter to Queensland premier Anastacia Palaszczuk. The letter reminded the premier and her government of the need for a balanced approach as part of our continued advocacy for borders to open and STAY open from June. For short-term letting operators, this would be in time for the June/ July school holiday trade and for workers who were renters to resume work quickly so that expected rental reductions could lift. During this time, the ARAMA COVIDSAFE Plan is released to members in preparation for reopening and recovery. Here we are now, one year later. We have spent countless hours advocating directly and indirectly with key stakeholders, appeared on the today show and in various print and news media for the free travel of Australians across state borders to resume and continue. We have now arrived at a point where (at the present time) Australians can travel freely throughout the nation. With the success of the $99 flights to Proserpine, ARAMA has been long advocating for further subsidised interstate flights to help stimulate business in the regions and to keep the pressure on states and territories to keep their borders open. In March, the news broke to the public that the federal government had released a $1.2bn initiative. This gives travellers the confidence that all state and territory borders will remain open. Looking forward, we continue to work towards recovering the tourism industry and help rebuild the wider visitor economy. There is much work to be done by the federal and state governments. Case by case, country by country international travellers must eventually return to Australia commencing with overseas students and those who yearn for a working holiday down under. INDUSTRY

ARAMA`s major emphasis on the economic recovery has been deliberately related to tourism accommodation and there is good reason for this. While tourism is more inclined to directly impact management rights operators who specialise in managing short-term letting buildings the undeniable fact is that thousands and thousands of workers whether they are in the tourism, hospitality, retail, or construction industries are tenants and the restrictions on free travel across borders and a tourism and hospitality led recovery have impacted management rights operators who specialise in managing long-term letting buildings too. A negative impact on tourism and hospitality affects the entire management rights industry and not just short-term letting operators. Let us thank our lucky stars that ARAMA has been at it from the outset and every day since in order to protect and advocate for the very industry that you have so heavily invested in. Some final words to all management and letting rights operators and particularly those who are reliant on the visitor accommodation industry. We should all celebrate the recent announcement of subsidised flights because this is helping to get Australians on the move again but more importantly, they should be doing everything in their power to use this boost to set themselves up for success. Whether that is increasing adspend to reach potential guests, renovating rooms, or investing in better tech platforms to track bookings and manage guests. Regardless of government assistance, accommodation providers that provide the best possible experience for guests will find themselves in the strongest position. Long term recovery will not come to those who sit back and wait as the sugar hit resulting in the government’s economic stimulus will not last long for those who do. ResortNews | April 2021

There are now 81,717 strata schemes registered in NSW and every year this number grows by more than 1,000 across both Sydney and regional NSW.

Providing the by-laws to tenants

Minister for better regulation, Kevin Anderson, has stated that, with the continued surge in popularity of apartment living, the NSW government expects over half the population of Greater Sydney to be living in strata titled apartment towers, townhouses, and blocks of flats by 2040. The following changes to the Strata Schemes Management Act 2015 commenced February 24, 2021:

There is a further amendment Bill before parliament that is expected to become law in mid-2021, which will introduce the following changes:

Owners of multiple lots can appoint a single proxy A person who owns more than one lot in a scheme may appoint a single proxy to vote on behalf of all their lots (to prevent the limitation on the number of proxies a person can hold stopping this from occurring).

Strata laws are now consistent with residential tenancies laws to clarify that a landlord must provide the strata scheme’s by-laws to a tenant before entering a lease.

Col Myers, Small Myers Hughes

Proxies are still valid for adjourned meetings A proxy that is appointed for a meeting that is adjourned is still valid for the reconvened meeting. Secret ballots These must not be disclosed as part of an inspection of a strata scheme’s records, unless ordered by the NSW Civil and Administrative Tribunal (NCAT) or a Court.

1. An owners corporation will be able to authorise, by way of an ordinary resolution, the installation of sustainability infrastructure on common property, such as: the installation of solar panels, increasing the recovery of recycling of material, reducing the consumption of water, preventing pollution and greenhouse gas emissions, and facilitating the use of sustainable forms of transport. 2. Any by-law or a decision by an owners corporation that

would unreasonably prohibit the keeping of an animal on a lot will have no force or effect. However, the regulations may specify circumstances in which the keeping of an animal may unreasonably interfere with another occupant’s use and enjoyment of the occupant’s lot or common property (e.g., a dangerous dog).

STATE REPORT

Changes to NSW Strata laws

3. An owners corporation will need to serve a copy of any NCAT application it receives on each owner, instead of just placing a copy of the application on the noticeboard. 4. NCAT will have the power to require a person to pay a penalty of up to $5,500.00 for breaching an order made by NCAT.

Summary These new laws will make it easier for owners corporations and owners to install solar panels and also clarify the validity of “no pets” by-laws.

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ResortNews | April 2021

INDUSTRY

SCA REPORT

Propelling the industry into the 21st Century Our 2021 Strata Community Awards for Excellence were recently announced, recognising the best of the strata industry for the year, and acknowledging the work of body corporate managers in keeping the strata titled real estate assets of Queenslanders in fine shape. SCA (Qld) has also been invited as a stakeholder on the new Community Titles Legislation Working Group which aims to review body corporate and community titles legislation in Queensland to ensure that strata legislation is reformed to better suit and protect Queenslanders now and in the future. The Community Titles Legislation Working Group will discuss in four stages, all issues raised by SCA (Qld) in our 2020 Election Priorities. SCA (Qld) had 7 recommendations, with 6 of them directed towards the Department of Justice and I am keen for us to begin work on addressing the issues affecting our members. SCA (Qld) will be part of the base stakeholder group, ensuring we have a say in all levels and topics raised in this working group, and additional stakeholders will be engaged as needed. Stage one will commence with the current issues facing our sector, primarily alternative

will assist with greater “regulatory uniformity” across bodies corporate in Queensland. This working group allows SCA (Qld) to be involved in all stages of improving legislation across the sector and to ensure the needs of 1.1 million Queenslanders living in strata are heard by the appropriate government bodies.

Rewarding Excellence in Strata

James Nickless, President, SCA, Qld

insurance arrangements and the Queensland treasury’s response to the recommendations made by the ACCC. Stage two will involve some of the outstanding recommendations from the QUT Property Law Review which was conducted from 2014 - 2016. This includes one of the major priorities for SCA (Qld) which involves allowing bodies corporate to better self-regulate with reduced restrictions on by-laws. Stage three is focussed on the commitments made by the government during the election period which covers a lot of SCA (Qld) introduced topics including body corporate manager licensing and regulations, an expanded dispute resolution framework, and more ability to undertake a review of management rights and caretaking duties. The final stage will look at harmonising BUGTA with the BCCM Act to assess whether bringing these two acts together

QLD - NSW - VIC - WA

SCA (Qld) is proud to announce the winners of the 2021 Strata Community Awards for Excellence. Highly skilled but often not fully understood, body corporate managers are trusted advisors of body corporate committees who manage the maintenance, insurance, finances, and other matters concerning common property and general body corporate governance. These awards recognise champions in the body corporate sector for their service excellence, resilience, and professional approach to managing the properties of 1.1 million Queenslanders who reside in strata buildings. It has been an incredible task to manage the 50,000 strata communities during the COVID-19 lockdown stages. With very little strata-specific guidance, body corporate managers had to interpret government directions themselves to ensure that bodies corporate complied with all regulations. Many strata schemes have gyms, pools and other common facilities and we are proud to recognise the essential work that body corporate managers did to assist people in managing the scheme’s common property and understanding government assistance available for those in financial distress. Bodies corporate and their managers had to adapt to the rapidly changing circumstances presented by COVID-19 and the finalists of our nine award categories have excelled at their services to the sector. Body corporate managers continue to

INDUSTRY

carry out duties at a high level, supporting owners in managing their assets, and making sure body corporate committees know their obligations in managing common property to be safe for all residents. These awards recognise excellence, and the incredible work body corporate managers do every day, including the various challenges they overcame in the past year. Award recipients are recognised for their effective and professional management of maintenance, insurance, finances, and other matters for the more than 1 million Queenslanders residing in strata properties.

The winners of this year’s Awards for Excellence are: Large Strata Community Management Business Bright & Duggan, Gold Coast Senior Strata Community Manager Pedzi Mawande (The Community Co) Essay Award: Resilience - An essential service in strata Lauren Jones (Cannon + Co Law) Small Strata Community Management Business Ace Body Corporate (HamiltonLutwyche and North West) Medium Strata Community Management Business The Community Co Strata Services Business Award Usher Group Strata Community Management Rising Star Jackson Melloy (Bright & Duggan, Gold Coast) Strata Support Team Member Jevon Taane (Ernst Body Corporate Management) Strata Community Manager Rikki Slaughter (Ernst Body Corporate Management) 2021 SCA (Qld) President’s Award for Excellence Duncan Lee (Pinnacle Strata) Recognising excellence and consulting with stakeholders on industry issues, Strata Community Association (Qld) is continuing to professionalise the sector. ResortNews | April 2021

BCCM REPORT

Lot owner improvements Renovating property seems to have become an increasingly popular trend over the past decade. Australian television shows have been constructed entirely around the trials of fast paced, high drama renovations. Owners in community titles schemes are not immune to the lure of improving the value of their property investment. Owners need to be mindful that increasing the value or liveability of their home does not necessarily mean they can go ahead and make whatever changes they want. This article outlines what the law says about making improvements to your property.

•

Michelle Scott Commissioner, Body Corporate & Community Management

Improvements to the lot As a lot owner you might think ‘it’s my lot, so I can do what I like with it’. While that may be the case in a lot of situations, you still need to ask yourself the following questions. Is my renovation: •

going to impact the common property?

in breach of any of my body corporate’s by-laws?

If you answer yes to either of these questions, you may have to ask for body corporate approval to improve your property. Ripping out and replacing a bathroom may seem like an obvious owner improvement that does not need body corporate approval, as a bathroom is usually located completely inside the boundaries of a lot. However, you may need to alter the pipes or wiring that service your bathroom. If this is the case, the location of those pipes and wiring will determine if they are your responsibility or the body corporate’s responsibility and whether approval is required. Be aware that if you make an improvement to the common property for the benefit of your lot, you may have ongoing maintenance responsibilities for that improvement, unless you are excused by the body corporate. Bodies corporate often have by-laws which state that owners need to seek approval for renovations. In most cases, the by-laws relate to the external appearance of a lot. However, some by-laws require owners to ask for approval for things like floor coverings and removing structural elements of the lot. You may only be allowed to have white backed curtains hanging inside your lot, as another example. Even if a lot owner needs

INDUSTRY

to ask for approval to make an improvement to their lot, the body corporate must act reasonably when making its decision.

Case Study George is the owner of a lot that is joined on both sides to other lots. He has decided to paint the outside of his lot green. It doesn’t need painting – he would just like the shade to match the surrounding bushland. All the other lots are white, but George does not care that his lot will stand out from the others. George’s first step is to find out what plan of subdivision his community titles scheme is registered under. This will help determine if painting his lot is his responsibility or the body corporate’s. George has found out that his scheme is registered under a standard format plan of subdivision – therefore, painting the lot is his responsibility. His next step is to see if there are any by-laws that apply to painting. After obtaining a copy of his scheme’s community management statement, George confirms there is no by-law requiring him to paint in a particular colour or seek body corporate approval. This means that George can go ahead and paint his lot whatever colour he chooses.

ResortNews | April 2021

PERSON OF INTEREST

From taking wickets Geoff, Katelyn & Tamara

with Dennis Lillee to kicking goals at Ivory Palms By Grantlee Kieza, Industry Reporter

knew I was never going to play for Australia, so I came back to Sydney in 1988 at the age of 25 and became a finance broker.”

Grantlee Kieza speaks to Geoff Hussin, who has the runs on the board with his award-winning property, Ivory Palms. Not many people know that Geoff once opened the bowling with the great Dennis Lillee in a cricket match in England! He opens up about his incredible adventures admitting “I’ve had a wonderful life, and that was a real thrill”.

A few years after Geoff returned from England, he met his wife Tamara.

Tamara and Katelyn when Katelyn last month had her first appointment serving drinks at an ARAMA function at Ivory Palms Resort

He explains: “The great West Indian fast bowler Michael Holding played in that match, too, and so did the Australian Test spin bowler Peter Taylor. It was a charity match while I was playing in Lancashire. At the time Dennis Lillee was over there coaching Northamptonshire. I never got to the level of those great Test players, but it was nice to have that experience of playing with them, and over a couple of beers I get better and better.

Yes, he says: “I played grade cricket for Gordon in Sydney with top players such as Mark O’Neill and Phil Emery, who was the NSW captain and a wicketkeeper for Australia. I also played against the likes of Mark Taylor, the Waugh Brothers (Steve and Mark) and Trevor Chappell. I was Gordon’s first grade wicketkeeper for a year but then Phil Emery turned up and I was pushed to second grade.

Cricket was obviously a big part of Geoff’s life?

“Then Adam Gilchrist arrived, and I was suddenly in third

grade. I wasn’t good enough to play first grade on my batting alone, so with a lot of coaching from Mike Whitney and Peter Murphy, who is still my mate to this day, I became an allrounder bowling medium pace.”

How did you end up playing in England? “I was invited to play in the Lancashire League, and I went pretty well because the ball over there has a higher seam and it swings more. But after a year I

INDUSTRY

He says: “Together with a business partner, we bought a block of dirt in Gosford and opened a car yard. We got the Suzuki franchise and Gosford City Suzuki became No. 6 in Suzuki in Australia within two or three years. “For a long time we sponsored the great boxer Kostya Tszyu. My wife and I didn’t sell cars, but we had good staff and good marketing and we had good relationships with people. But over seven or eight years that became my whole life and Tam eventually said to me that “life’s not all about work.”

So, what did you do? “We sold the car yard and bought a caravan. With our daughters, Emily (14) and Katelyn who was about one at the time, we spent 18 months travelling around Australia. Tam always wanted ResortNews | April 2021

to live in Queensland. We reached Coolum and loved it; the Sunshine Coast countryside, the people in the small townships, it’s really chilled out, so relaxing. “We had some retired family friends from the Gold Coast hinterland who used to own the Big 4 Park at Airlie Beach, and they told us all about management rights. So, we educated ourselves over time talking to brokers and reading the great articles in Resort News. “We looked at four or five properties and met Glenn Millar from Resort Brokers for a coffee at Element at Coolum Beach just as the rights there came up for sale. About four days later we did a deal to run Element. That was in 2009. “We had Element for three years, but someone made us a good offer and we accepted.”

That gave you the chance to pursue another dream for your family... “Correct, Tam always wanted to breed horses and we purchased 24 acres at Cooroy Mountain. Horses take a lot of work, so we first started breeding Miniature Belted Galloway cattle. They are the size of a big dog, with a beautiful temperament, and we sell them as pets. We’ve got 19 at the moment. “Tam is into breeding Gypsy Cobb horses, which are like a Clydesdale but a bit smaller. They’re like riding a lounge chair. We’ve got six horses at the moment including a new Percheron, which is similar to the Gypsy Cobbs. We had just started a 60m by 20m undercover horse arena with stables when COVID came. That has slowed that development for a while.”

And then you bought the management rights at Ivory Palms? “It will be eight years in August that we took over. It needed a lot of work back then, but we saw the potential. One of the things about buying a property that needs a lot of work is the financial upside if you can do that work. Glenn Millar really helped us along the way. “We knew it was a family resort so after six months we asked the owners to scrap a tennis court and put in a giant jumping pillow ResortNews | April 2021

because we knew from all our travels that kids just loved them. We were lucky. It got passed by four votes but was such a success that within two or three months we had a lot of owners who said they voted against it, but they now realised it was a great idea. “Then Tam and I spent every spare cent developing a café at Ivory Palms. The committee gave us extra land and even went halves in the concreting cost. We craned in a large wood-fired pizza oven, put in a roof and lighting and we called it PK’s Café and Bar after our daughter Katelyn. Tam always called her “Precious Katelyn” and I called her “Pretty Katelyn” so from a young age everyone called her “PK”. Katelyn is 14 now. “We’ve won awards for our pizza and the wood fire is like a magnet for families. It’s one of the best things we’ve done.”

You’ve also boosted occupancy by 95 per cent? “Yes, but to be fair we were coming off a fairly low base. We took over Ivory Palms at three and a half stars and now it’s a four-star resort.

Just another day on the farm for two of our fur babies! Back on the buggy after a dip in the dam! Lovin’ life on the farm!

Tamara saw a need to have some control over sales. She got her Real Estate Licence and now sells and renovates a property nearly every month. “Tamara and I won the ARAMA Resident Manager of The Year Award (Short Term Accommodation). That was a fantastic night, and it was great to meet the legends of our industry, all in the one place. We were very proud to accept that award.

Belted Miniature Galloway

About his time in the management rights industry Geoff wanted to add that he has always been impressed by the high standards of professional assistance available. Talking about his own experiences he said: “We are very lucky that we had clever professionals who helped us in our business. Our industry changes daily, and particularly in the last 12 months. “We owe our success to the positive advice and support of Tony and Lel from Holman’s, John and Nicole from Mahoneys and Sylvia and Philip from HiRUM.” INDUSTRY

Belted Miniature Galloway mum and newly born calf.

Penny, one of Geoff and Tam’s Gypsy Cobbs.

LEGAL EASE

Countering difficulties We all like to pride ourselves on how good our laws are in Queensland, particularly covering multi-unit strata titled buildings under the Body Corporate and Community Management Act plus the Real Estate Agency Licencing Laws, allowing for the letting activities in particular buildings under the Property Occupations Act.

MOTEL MARKET

Generally, they are excellent and well-balanced productions of legislation, that have served all parties affected by them in a reasonable and balanced manner. However, aberrations occur, and they need to be handled either by government actions to alter the wording and effect appropriately, or by the use of procedures to avoid them.

John Punch, Partner, Short Punch & Greatorix Lawyers

For instance, one such aberration was a decision which came ‘out of left field’ some years ago, not by a judicial determination of a court, but by a member of the QCA Tribunal - in the decision of what is known as the Gallery Vie case. This decision played on an interpretation of the act in respect of financier’s protection for lending to management rights operators, by applying a definition that certainly was

Of the two paths available for coping with the situation, the government via its attorneygeneral department could not be activated to provide any amendment to the wording of the act to return it to the status quo, and therefore lawyers to the industry, and particularly our firm, had to resolve a means of getting amendments to agreements that would make the banks comfortable to continue their lending. Consequently, articles such as mine in Legalese are constantly reminding managers to undertake the procedure at a general meeting to get their agreement amended, if necessary. This all leads me to explain two other areas where there needs to be vigilance and industry action undertaken, to avoid harm to operators in the

management rights industry. Bearing in mind that the management rights industry does not just serve the operators of management rights - it provides a very important facility for lot owners to have a wellmanaged common property, as well as giving lot owners a facility to be able to have specialised letting agents, with an understanding of their particular buildings, to earn a return on their investment from a rental property. This applies whether they are short- or long-term lettings needed by the lot owner. In a sense, this is consumer protection of lot owners. Interestingly, there is also a very real benefit to the tourism industry of the state by having part of its infrastructure readily available for tourist use, in the form of serviced apartments. Queensland is outstanding in this area because of its laws and the activity of onsite managers,

Accommodation, food, and beverage That was then...

There have been many changes to the way motels operate over the last 20 to 30 years, particularly regarding their income sources. Looking back, the food and beverage side of motel business was an extremely busy and lucrative side of the motel package. At night, travellers for business purposes surrounded the bar while others dined alone or as part of a larger group, often entertaining their local clients. Families who travelled all day were glad to be out of the car and happy not to go elsewhere to get hungry kids fed. The motel owners ran the

not a commonly held view of lawyers for banks, managers, or body corporates.

Today, we see a much different operation is more commonplace. One where the dining side of things is not as prevalent. Many have been closed and sit dormant, or have been transformed into alternative income producing areas, such as additional units or conference rooms. There are probably three main changes that have occurred over the years that may help to explain this:

Andrew Morgan, Queensland Tourism and Hospitality Brokers

reception at the same time as waiting tables, all the time getting to know their customers and entertaining them from behind the bar while serving drinks. A full multi-tasking session, that occurred five or six nights a week.

The employment requirements and behaviour of guests.

Increased food and beverage competition.

The motel operator’s desire for more of a work/ lifestyle balance

MANAGEMENT

The employment requirements and behaviour of motel guests has changed largely with technology. The increased mobility of people being able to work more effectively outside of the office environment means more opportunity to work from a motel room at night. Every work-related traveller has a portable office wherever they go. A mobile phone, tablet, or even a ‘bulky’ laptop allows one to be just as productive outside the office, changing the way that travel, accommodation, dining, and evenings are spent away from home. Guests can have a quick meal, then start working from their iPad back in their room as opposed to remaining in the restaurant through the night. ResortNews | April 2021

particularly when compared to states like Victoria, where such arrangements are just not available or understood. I digress for a minute and explain that a client I had was introduced by an agent to a very large-scale apartment building in the middle of Melbourne, being constructed, as a potential buyer or creator of management rights for the building. A proposal was put to the developer to properly create the caretaking and letting arrangements plus the ‘building in’ of reception, office, and storage areas to suit the management rights - for which my client was willing to pay many millions of dollars. After several months of explaining and negotiating, the developer’s lawyer completely rejected the arrangements on behalf of the developer and instead the developer received a fraction of the amount offered, in exchange for going with the flow in Victoria, simply allowing the lot owners the ability to lease back individual owners’ units, rather than arranging them for letting as a short-term accommodation by an onsite letting agent. The developer’s lawyer explained

This takes away from the social side of things where the traveller could meet new people in the restaurant or bar and stay on to network and socialise (in person). Technology today means everyone wants everything immediately, so getting back to the iPad and punching out those emails demanded by the customer now take priority. In general, there are far more dining options available today than there was 25 years ago. Large taverns, sporting clubs, speciality restaurants and fast-food options have exploded over recent years. In many towns often one can find half a dozen or more eateries within walking distance from their accommodation. This makes it extremely difficult for a motel to retain their guests to dine onsite, especially for extended stays. It is often not the case however in smaller towns, where dining options may be more limited. In areas with lower populations, the motel restaurants without that high level of competition, are often very strong food and beverage operations. ResortNews | April 2021

to me that the prevailing legal attitude was that the developer was not entitled to retain any money received for setting up and operating such a system – any such payment would have to be made to the body corporate!

was a very simple one i.e., the committee simply must make its mind up as to the Assignee being “approved” based on character, ability, and financial standing (all rather easily determined by a Committee, you would think).

So, there are major benefits to the Queensland government, the tourism industry, the owners of units and their body corporates, and the operators of management rights, from our very important laws in the form of Queensland Statutes.

The legal fees for such an exercise have varied over recent years to being from $800.00 to $2,000.00. In some instances, though, the fees that the seller of the Management Rights must pay expands out to be many more thousands of dollars. I recently experienced one where the lawyer’s fees amounted to an excess of $14,000.00, can you believe, because of queries and concerns raised and acted upon by the lawyers.

Recently, however, there have been some items which could pervade these beneficial arrangements. I briefly mention that: Some lawyers have cottoned on to the fact that body corporates and their dealings with caretaking and letting agreements, are an important source of income. They seek to be involved for the body corporate, particularly when a caretaking and letting agreement is being assigned and the outgoing manager is needing consent of the body corporate. All sorts of legal obstacles occur in the process, that previously

Attempts by lawyers, working to the needs of the management rights industry through ARAMA a year or so ago, failed to be able to standardise the process under a reasonable fee structure. There is no doubt a body corporate needs wise counselling when conducting its activity, but that should not mean adopting an “adversarial approach” to the management rights operated within the Scheme.

Motel buyers within the market are always looking for something that can offer added value... The third change that has occurred is that many motel operators have changed the way their businesses operate, by focusing on accommodation and moving away from the food service side of the industry. The higher profit margin from accommodation over food and beverage has been a catalyst for this change. Also, the added requirements of additional employees and the motel operator’s increased labour and involvement in the dining area, takes away from that desire for a better work and lifestyle balance. We have also witnessed a lower interest in the food and beverage side of the business by new incoming owner/ operators. Many today consider

A second area that is developing, is an intrusion by legal academics attached to universities setting up processes to alter the accepted legal arrangements, possibly in the hope of being engaged as government advisors to modify our laws. Recently, Griffith University sponsored a seminar titled Termination of Management Rights, after an earlier topic of ‘Unfair MLR agreements – What about Me? It isn’t Fair’. You might ask the question, how on earth should an academic of a University School of Business, work to change the processes and commercial foundations at law that, as I explained earlier, are so balanced and beneficial to so many people? Far from wishing to be alarmist, I mention that a positive approach is needed for these issues, to allow the industry and persons associated with it, to be knowledgeable and vigilant, to keep a strong and effective management rights industry operating, with Queensland government support.

Obviously, the demand for accommodation will play a large role in additional units being a financially viable option in these cases.

motel operators and restaurant operators cannot be one in the same, requiring two very different skill sets, and that they may not be able to do both successfully.

There will, however, continue to be a strong demand for food and beverage operations within certain motel facilities, based on location, clientele, larger corporate-based motels, and others. The mix of accommodation, dining, and conferencing within the one facility does have its appeal for segments of the market.

The transforming of restaurants into additional motel units to increase rentable motel rooms is growing. An existing area under roof that is not being utilised to its fullest extent that can produce a strong income and profit offers excellent value adding opportunity. An existing area under roof where the building’s exterior walls are not being moved, only the internal fit-out, offers less requirements from local councils and therefore assists to reduce the capital outlay for such works.

Those looking to acquire a business of any kind do not buy unless they see some level of upside to build upon. Motel buyers within the market are always looking for something that can offer added value, and the opportunity that an under-utilised area within a motel presents, such as a closed or non-profitable dining area, can be a great way to add value without a massive capital outlay. This makes a vacant area within the property (such as a former restaurant) a valuable asset to have.

MANAGEMENT

BY ALL ACCOUNTS

Should I buy my new car in my business or own name? If only I had a penny for every time I’ve been asked this question… And to this question, to my friends’ and clients’ frustration, I have a number of questions in response. Such as what will the car be used for? What percentage of use will be for business? Will you keep a logbook? Do you need/want a new car or are you chasing a tax deduction? With the increase in the ‘immediate asset write off ’ over the past few years, latterly from $30,000 to $150,000, understandably business owners have looked at what assets they can purchase to benefit from large tax deductions, and a new car is often high on the list of potential acquisitions.

THINKING MR

Important to note, even though a

year ending 30 June 2021. And any GST claim is limited to 1/11th of that amount, being $5,376. So, if you go out and spend $110k on a new car, you won’t get a tax deduction for the full amount nor will you get a $10k GST credit.

Lel Parnis Partner, Holmans Accounting

business may be entitled to claim a deduction for assets up to $150k there are other limitations which come into play if that asset is a motor vehicle. The maximum tax deduction, even for a car used 100 percent for business purposes, is limited to the ATO “luxury car depreciation limit” (LCL) which is $59,136 for the

If a business entity owns a vehicle, which is designed principally for the purpose of

Interest Rates. Where the hell are we? Before we begin. If you are an eternal optimist who never lets facts and history get in the way of your positive attitude perhaps return to Chrystal Karma Weekly and give this little story a miss.

…a massive property market boom combined with significant increases in online retail demand

And now, let’s begin… We find ourselves in a unique situation. Never before in modern times have we seen a pandemic of the magnitude of the current COVID crisis. Of course, by magnitude I refer to the actual damage the virus has caused as compared to the damage the reaction to it has visited upon us. It turns out the interconnected world has its downside. I make the point about the

You might say a tax deduction of up to the LCL ($59k) is reason enough to buy it in the business name but as a business owner you need to be clear on the ongoing tax implications of the decision. Where there is private use of the vehicle, which unless you are a tradesman or the like it is unusual for there not to be, there are tax consequences which continue long after the benefit of the initial tax deduction/GST claim.

carrying passengers, which includes most dual cab utes, then the presumption is that there would be an element of private use of the vehicle which is up to the business owner to substantiate. I strongly recommend that a logbook is kept, as soon as possible on purchase of a new vehicle, for 13 weeks to record the business v private use of the vehicle. Each logbook is then valid, from an ATO perspective, for five years per vehicle, provided the use of the vehicle doesn’t change materially from that logbook period. And remember the ‘test of the reasonable man’, there’s no sense in keeping a logbook and marking every outing as business for example, if you’re stopping to post a letter enroute to a family dinner is that trip really business related? A reasonable man

Mike Phipps, Director, Mike Phipps Finance

pandemic being unique in the context of how governments and central banks have attempted to deal with the economic downside of locking up whole societies and mandating business and at times whole economic sector closures. Leisure tourism is the obvious example. Keep in mind the economic downside is a

possible recession or even a depression. Falling demand and productivity, high unemployment and significant bank loan defaults are not attractive prospects. Anyway, governments have done many things, but the strategies boil down to a couple of pretty unsophisticated albeit tried

MANAGEMENT

and true options. They call it Quantitative Easing but it’s really just printing more money and giving it to people. I acknowledge that this is an oversimplification, but I would argue that it’s accurate. Granted, there have been some nuances around how the money gets into the system, but the outcome is the same. ResortNews | April 2021

(from the ATO) should be able to review your assertions and agree. Where no logbook is kept there is a flat ‘statutory rate’ applied to determine the value of the car’s private use and that is 20 percent of the gross purchase price. An annual calculation is required to determine the taxable value of any fringe benefit which is deemed to have been provided to the business owners. The fringe benefit is the private use of the vehicle which is owned in the business. And rather than paying a high rate of Fringe Benefits Tax (47 percent) and the compliance costs involved with lodgement of FBT Returns, it is often best practice for businesses to account for an income adjustment to offset any benefit provided and not otherwise reported to the ATO. Basically, the business includes income each year equal to the deemed taxable value of the private use of the vehicle. If you have a logbook showing the car is 60 percent business use, then the annual income adjustment will be 40 percent of the costs incurred by the business plus 40 percent

the initial tax benefit ineffective, the higher the private use and cost of the vehicle the more ineffective it is to buy in your business entity, over the period of ownership of the vehicle.

…if you’re stopping to post a letter en route to a family dinner is that trip really business related?

of the deemed interest and depreciation on the vehicle. The deemed interest and depreciation is based upon the gross purchase price of the car, including GST. Which means, even though the business was limited to claim a tax deduction and GST credit up to the luxury car limit, the annual private use income adjustment is based upon the full purchase price. Add that income adjustment up each year over the ownership period of the car and you see the original benefit of the tax deduction and GST claim diminish (the business must remit 1/11th of the income adjustment as GST as with other

income). Of course, the higher the private use of the car, the higher the ongoing adjustments will be, which is important to consider when deciding which entity should own the vehicle. Ultimately, it’s my opinion that this is not the area to chase tax deductions. If the car will be used in the business and predominantly so, it is most likely the best outcome to purchase in the business entity. If it is a high value, luxury car the likelihood is that it is mainly for private use and would be better off purchased in your individual name(s) as the ongoing private use adjustments quickly make

©sasun Bughdaryan - stock.adobe.com

…Which leads us neatly to the Quantity Theory of Money. Stay with me people, this won’t hurt a bit.

Interestingly, in every example I can find of governments printing money to prop up a struggling economy, only the reaction to ResortNews | April 2021

As always, do talk to your accountant before making any big acquisitions. But hopefully the above is some food for thought and something to consider when seeing the car sales yards advertising “big tax deductions” on your next shiny new car.

now and where we might go next. The bond traders are betting on higher interest rates and that’s reflected in recent upward pressure in the 10-year bond yield curve.

Less production and productivity in the economy coupled to massively increased liquidity. Now throw in loan repayment and tax payment deferrals and that massive liquidity gets a turbo boost.

The theory seeks to establish the link between money supply and demand. I refer you to the well known formula MV=PY. Actually, let’s skip that and cut to the chase. Put simply, if a government prints more money the amount of goods and services that money can buy doesn’t change. However, consumers will have more money to spend on those goods. At this point we arrive at too much money chasing too few goods and we know where that leads. Come on down inflation! Or, in really ugly cases hyperinflation.

And as with any purchase, if you don’t really need or want a new car, don’t buy one, certainly not for a perceived tax benefit. Remember, even if it is 100 percent business use and you have no ongoing private use adjustments you will still be spending 100 percent of the purchase price to get a tax benefit equivalent to the tax rate you’d otherwise pay on that deduction amount for example, you buy a car for $50k but might only save 32.5 percent tax on that amount, $16,250 but you’re still out of pocket the balance for something you otherwise wouldn’t have spent money on.

the GFC stands out as a bullet dodged. The reason appears to be that a large number of consumers didn’t spend the extra dough, deciding instead to pay down debt or sock the money away for a rainy day. I hope the same behaviour will manifest itself this time around, but I have some concerns. For starters the amount of money printing our government has embarked on makes the GFC look like a cash flow problem at the local fish and chip shop. Secondly, the pandemic appears

to have caused a significant proportion of our population to re-evaluate love, happiness and the meaning of life. The upshot has been a massive property market boom combined with significant increases in online retail demand. Interestingly real wage growth, the single biggest contributor to inflation in “normal” times, remains subdued, albeit replaced with the various financial interventions designed to keep the economy afloat. Anyway, that’s all just so much background on where we are

MANAGEMENT

The Reserve Bank have stepped into the market buying bonds in an effort to keep a cap on rates. Only time will tell if the strategy works but it’s certain that there’s a reasonable number of very clever people betting on rising interest rates being driven by upward inflation pressure. Remember, the key tool in managing inflation is higher interest rates. With JobKeeper and loan repayment holidays coming to an end we are heading toward crunch time. The government is in a “damned if you do, damned if you don’t” situation in respect of further economic stimulus and I wouldn’t bet against more money getting printed. The bond market has already taken that bet.

INTONET

The last waltz? At the age of nineteen, a young Welshman with an ambition to become a concert pianist, wrote a piece of music which almost never saw the light of day.

messages from her large group of friends but also a horde of people she had never heard of. Each such message queried as to why she was contacting them but not leaving any message.

that is easy to perform, but extremely difficult to reverse. The difference between hashing and encryption is that encryption can be reversed, or decrypted, using a specific key.

So, in Hollywood jargon, let’s cut to the chase.

Uncertain about the merits of his efforts he consigned the manuscript to a bottom drawer, decided that music was not his forte and instead chose to become an actor.

My wife and I both use a common form of email address comprised of our names and ISP provider. Our cyber criminals decided to track her down and create problems for her. I can only assume it was a spiteful act after having failed with me. As we all know it is very easy to find names on Facebook and these crooks did just that and then cracked her password on that account. And this is the start of my advice to you...

Hashing a password, meaning you turn it into gobbledygook, is good because it is quick, and it is easy to store. Instead of storing the user’s password as plain text, which is open for anyone to read, it is stored as a hash which is impossible for a human to read. Great, except for computers.

We all know that Welsh lad as Sir Anthony Hopkins, star of The Silence Of The Lambs and many more movies of international fame, but some forty years later his wife arranged for his discarded manuscript to be orchestrated and recorded by André Rieu and to win high acclaim as The Waltz Goes On.

Likewise, my tale of woe goes on from last month... The next attack was my landline running on a VOIP connection. The number of calls and wasted ‘non-messages’ on my answer machine was again

Arvo Elias, Cybercons

overwhelming which left me with the obvious high-tech option of pulling-the-plug technique. No harm done except extreme annoyance and the need to advise people about my now vanished contact option. That should have been the end of the tale, but a new twist arrived. My wife who, by a quirk of convention shares part of her name with me, started to receive spoofed calls on her mobile which however appeared to cease after a little while. Instead, she started to receive all kinds of messages via her Facebook account. To make things worse, not only was she inundated with

You may be surprised to learn that an algorithm coded by Microsoft has been around for a long time and can be used to crack things like passwords. Without the boring technical details, it means just one thing: our old-fashioned passwords are no longer good enough. You must hash it! Hashing is a mathematical operation

Any eight-character password hashed using Microsoft’s widely used algorithm can now be cracked in two and a half hours. Much less if you have access to some modern hardware and quicker still if you use some soft ware to go with it. According to the official HashCat Twitter account, a new speed record was set by a computer using eight leading edge graphics cards and running the latest beta version of the open-source HashCat password-cracking program. Reportedly that cracking rig cracked 102.8 billion hashes every second. That means your password and mine can be found very quickly! Can you believe it? All because the code is freely available.

©Thongkoch Chutpattarachai - stock.adobe.com

Microsoft’s hashing algorithm is old and better hashing algorithms are available today. But like a lot of Microsoft legacy soft ware, this code is still widely used because it is compatible with everything. Even without souped up computers novice cyber crims can become a dangerous foe.

MANAGEMENT

So, to spare you the boring details: Change all your short passwords to longer passwords. If they are eight characters, make them 12 or 15 characters. If your password is six characters, even just repeating it will give you a lot more security. If at all possible, strive to use all 94 possible characters available on a basic computer keyboard, not just lower-case ResortNews | April 2021

The good old saying “nice guys/girls finish last” in my opinion is no longer relevant, in life or in business. After the year of 2020, a lot of us have stepped back and realised what is important in this life and learned how to be kind again. In my spare time (pause for intense laughter) I listen to numerous podcasts of some extremely successful and inspiring business and entrepreneurial men and women. Throughout the many different episodes from various people there was one extremely specific theme… Empathy, gratitude, and kindness in business always wins. I am sure some of you may read this article and blatantly disagree with me, I know my husband will, and that is ok.

Kelley Rigby, Managing Director, Letts Rebuild

flies with honey than vinegar (I hope that is the saying). Quarterly, or at least half-yearly, I encourage my clients to call every single owner in their complex to simply ask how they are. This may sound like a business strategy rather than compassion, but it is what you do with the information received in my opinion which makes the difference.

My hope for this article is to inspire you to look closer, listen more intently and throw a little honey on it because as we all know, you catch more

Scenario time

or upper-case letters. Yes, I can hear what you are yelling!

mutterings from you. If you think carefully, I am certain you can invent a twelvesymbol system which you can remember and satisfy much of these requirements. To make your life easier you may care to look at some of the latest anti-virus software. Some of these packages come loaded with additional features and include password managers.

Ideally, you want to make the text string completely random, although that also makes each password very difficult to remember. The pitfall is that anything that resembles a word, even something like “tH1515n0T@ w0rD” is going to be easier to crack than random gibberish like “BK908e)67w%iS/h”. The best option is to use a password manager that will both generate gibberish passwords and remember them for you. All you need to remember is the master password to access the password vault but of course, that master password should be about 20 characters of total gibberish. And now I really can hear those unprintable ResortNews | April 2021

Last year, a manager/friend of mine asked me to assist with rallying their owners together

The industry’s current top pick for best antivirus software is Kaspersky Total Security, which gives you excellent malware protection, a full complement of extra features and an easy-to-use interface. Right behind that are Bitdefender Antivirus Plus, an entry-level paid program that is perhaps the best bargain in antivirus software, and

for the upcoming AGM. This meeting was particularly important as they were asking for a “top up” and approval for some major renovations. When discussing the owners and getting some background information the manager explained one owner had always been rude and quite short with them, openly expressing her dislike for onsite managers. She was my first phone call. When she answered the phone the rudeness and abruptness of her voice was extremely present. Things only got worse when I explained where I was from and she asked, “what do you want?”. This owner was living in Victoria at the time so before my pitch began, I simply asked, “how has the lockdown been?” One brick came down as she explained it had been quite difficult. From there I continued to ask questions about her time and why it had been so difficult, apart for the obvious reasons. She explained that her elderly mother lived with her and suffers from

Norton 360 Deluxe, which offers excellent protection with unlimited VPN service and a ton of extra features, including the option to add LifeLock identity protection. From your business point of view Kaspersky may be the best choice. Kaspersky’s Windows products have excellent malwaredetection scores and a light-tomoderate system-performance impact, the two most important criteria in most rankings. The entry-level program, Kaspersky Anti-Virus, has dedicated ransomware protection, a virtual keyboard and a convenient online account portal. Bitdefender Antivirus Plus does beat this as it has even more features which however come at a price. That virtual keyboard

MANAGEMENT

severe dementia sometimes becoming overly aggressive. We spoke for about 30 mins and we ended the conversation not even mentioning the AGM. Right after, the manager and I organised a beautiful hamper with a simple message that said “You are doing a great job. Our team is here if you ever need anything”. No pitch just a simple act of kindness.

BUILDING RELATIONSHIPS

Empathy & kindness in business The owner approved all motions at the AGM and has continued to be a supporter of theirs ever since. In no way am I saying spend thousands of dollars on hampers a year, it can simply take a phone call and a genuine “how are you” to make a person’s day. To know that someone, you, care enough to take the time to genuinely see how they are. Call me optimistic but I believe that behind every rude, abrupt, and cold human is an untold story. Kindness and compassion in business will always win.

is important since it defeats keyboard loggers should such nasties have been unknowingly injected into your system. Kaspersky Internet Security is the experts’ top choice among midrange packages. It has a secure browser, antitheft protection for laptops, webcam protection and a limited-use VPN client that kicks in when you connect to an open wifi network. It also includes software for macOS, Android and iOS. The premium antivirus suite, Kaspersky Total Security, adds backup software, parental controls, file encryption, a file shredder and an unlimited password manager. Alas, I fear that just like Sir Anthony’s composition, this waltz will also go on and on.

2. Decide on whether or not a project manager is actually needed. Whilst engaging a project manager might seem like a good idea – especially if nobody on the committee has a trade background – going down this path can often end up costing you a lot more than you bargained for… If your building is in severe disrepair, and the project will consist of a wide variety of complex repair works, in addition to the painting itself, then it may be wise to have the oversight of an independent professional to ensure the works are done correctly and will last.

3 steps

to a successful repaint project (without the unnecessary cost of a project manager) If you’re thinking about handling the repaint of your building in-house to avoid the excess cost and hassle of engaging a project manager, there’s a few things you need to know to avoid getting caught out by fine print or corner-cutting contractors. This 3 step guide will help you cut through the jargon and empower you to figure out exactly how to avoid most common mistakes made when choosing a painting contractor… and if you scan your camera over the QR code at the end, we even have a downloadable checklist and scope generator for you!

Once you have the scope of works, you can ask them to refer you to one of their accredited contractors for quotes – these companies have already been pre-vetted by the suppliers as quality operators and will be able to issue you with a warranty that is backed by them.

3. Get educated! Knowledge is power. Putting in a little bit of effort to understand the basics of painting and repairs can do wonders for your confidence when speaking with contactors… and keep you in the driver’s seat!

3 Quick knowledge bites

1.Use the downloadable checklist to assess if it’s time to paint.

Paint Types

Paint too late and it may end up costing you a fortune in excess repairs and extra coats of paint… Paint too early and you may be spending money unnecessarily that might best be used elsewhere. If you notice defects such as hairline cracks, bubbling of the paint, rusty protrusions or faded/chalky looking paint, it might be time to consider a repaint before further issues occur PRO TIP: You can use our downloadable tool to do this assessment!

On the other hand, if repairs are only minor then the smarter way to go is to get your specification written by a professional paint supplier such as DULUX – FOR FREE. They will do an onsite assessment of the areas to be painted and issue you with a full specification of products and methods of application.

Membrane type paints, such as Dulux AcraTex, have double the film build of regular paints and offer a superior barrier of protection for exterior concrete and rendered walls.

generally used on substrates such as eaves, cladding, soffits, fences and pergolas. Concrete cancer

A problem that occurs when moisture gets into the slab, the steel rebar starts to rust and expand, causing concrete to break away – rapidly becomes worse if left untreated. It’s generally repaired by using hammer drills to dig in and remove the concrete completely from around the rusted rebar, before sanding it back to clean steel, applying rust guard, patching over the hole and repainting. Leeching

Have you noticed white stains dripping down the side of your walls? Moisture is getting into the substrate and forcing its way out through the nearest expansion joint or crack, carrying minerals with it and leaving white calcified build-up. To remedy it, the build-up is chemically or physically removed with a scraper before repairing the crack and identifying and fixing the cause of the leeching – usually unsealed tiles, broken down silicon joints or failing waterproofing in garden beds.

Summary For a comprehensive checklist that will enable you to “selfdiagnose” the condition of your paint and figure out what solutions are needed, scan the code below with your camera phone and enter your email for an instant download! Scan camera phone here

Acrylic paints such as Weathershield provide excellent long-lasting protection of exterior surfaces and are

MANAGEMENT

ResortNews | April 2021

CMY

GOOD GOVERNANCE

Water ingress:

Managing roof leaks in residential strata There is nothing like a barrage of wet weather to remind us to do our roof maintenance! The unfortunate reality is that most residential strata schemes do not do any form of roof maintenance until they get a leak, however, like all structural elements of a building, the roof needs routine maintenance.

Eaves gutters in townhouse properties

©bildlove - stock.adobe.com

As properties mature, so do their trees and gardens, until eventually, trees overhang the roof and fallen leaves fill up eave’s gutters. Leaves in eaves gutters are a hazard for several reasons: 1.

Leaves can clog the downpipes and cause rainwater to overflow the gutter into the habitable areas of the home.

Leaves can compost and contribute to water ponding and rust in low points in the eaves gutter.

Swarf [metal filings and debris left on the roof during construction] prematurely rusting the roof sheets.

Pedestrian traffic on the roof causing dents or low points.

Incorrectly installed sheeting and flashings, coming loose over time in the wind.

Roof components that were never installed properly during construction, eventually failing.

Roof sheet penetrations not sealed properly (e.g., skylights, flues, airconditioner plant, solar panels, or whirly-birds)

The weight of wet leaves can cause the eaves gutter to sag and adversely affect the drainage of rainwater to the downpipe.

Depending on the extent of leaf litter accumulating, eaves gutters need periodic cleaning. This would not usually be a duty under a caretaking agreement and would instead require the services of a specialist contractor, working at height. In addition to regular cleaning, leaf gutter guards could be installed to divert the collection of leaf litter within the gutter. Choosing an appropriate leaf gutter guard is not an easy task, as there are many proprietary products to select from; however, the adage ‘you get what you pay for’ stands. For a robust and durable leaf gutter guard, get advice from a licensed roof plumber about what is “fit for purpose” for your roofing profile. Not all leaf gutter guards suit metal roofing or concrete

Lynda Kypriadakis, Diverse FMX

tile roofing, so make sure you get the right advice and select the best product you can afford. Metal eaves gutters, fascia and downpipes have a life expectancy of approximately 25 years, provided they have been well maintained, leaf litter regularly removed and defects fixed as they arise.

Metal roofing Sheet metal roofing has long life expectancy and warranties, however, as with any product warranty, maintenance is required. Most defects that result in water leaks in metal roofing occur because of:

Maintenance of metal roofs is a warranty condition imposed by the manufacturer and would require the following to be undertaken periodically: 1.

Full inspection of the roof, including spot-rust treatment, cleaning of any debris on the roof, maintenance of any silicone seals, Dektite flashings, replacement of loose screws, etc.

MANAGEMENT

Particular attention paid to roof sheet penetrations to ensure seals are in-tact.

Clear box gutters, sumps, and rainwater heads to ensure there are no blockages.

Metal roofing could easily provide a 25-30 life expectancy to the building owner, provided routine maintenance is undertaken and minor defects fixed as soon as they are discovered. When it comes time to replace the roof make sure a building approval is obtained from a private certifier before going to tender. If any portion greater than 20 percent of the roof is being replaced, building approval is required for regulatory compliance under the building act. It is unlawful to replace more than 20 percent of a metal roof without a building approval.

Concrete or terracotta tile roofing Concrete or terracotta tile roofing has long life expectancy and warranties, however, as with any product warranty, maintenance is required. Most defects that result in water leaks in concrete or terracotta ResortNews | April 2021

tile roofing occur because of: 1. 2.

Defective bedding and pointing, needing repair. Pedestrian traffic on the roof tiles, causing tiles to dislodge or crack/break. No sarking installed under the roof tiles, allowing water to blow under the tiles and leak in high wind events. Roof frame slump or other structural movement, causing tiles to shift and allow water ingress. Coating to the tiles becomes porous and/ or fails to deflect water. Moss or other plant life growing on tiles, eroding the surface, and allowing water ingress. Roof sheet penetrations not sealed properly (e.g., skylights, flues, airconditioner plant, solar panels, or whirly-birds)

Maintenance of concrete or terracotta tile roofs is a warranty condition imposed by the manufacturer and would require the following to be undertaken periodically: 1.

Full inspection of the roof, including spot repair of any bedding/pointing defects, replacement of any broken tiles, maintenance of any silicone seals, penetration flashings, etc.

Particular attention paid to roof tile penetrations to ensure seals are in-tact.

Clear eaves gutters and downpipes to ensure there are no blockages.

Resealing of concrete tiles on a periodical basis (approximately every 10 years)

required for regulatory compliance under the building act.

Concrete roof with waterproof membrane The most fragile of all roof types is the membraned concrete roof, especially when it is trafficable, with contractors routinely walking over the membrane to undertake maintenance on roof mounted plant and equipment. Waterproof membranes come in two general types: 1.

Acrylic (paint on) membrane

Bituminous (torch on) membrane

The former is easier to apply and cheaper, with a shorter warranty, whereas the torch on membrane is more robust and durable, but more expensive. Acrylic membranes have a useful life of 10 to 15 years; however, inspections should be done annually to ensure the integrity of the membrane remains intact. For new buildings, the first re-do of the acrylic membrane should be considered sooner rather than later, as natural settlement and shrinkage of the concrete roof causes hairline cracks, which tend to rupture the acrylic membrane causing water ingress and leaks. Torch on membranes have a useful life of 15 to 20 years and are more durable. If the owner’s funds can extend to a torch on membrane great warranties are available. While a building approval is not required for upgrading the waterproof membrane, it is very

important that the building owner obtains the sub-contractor’s workmanship warranty (or Form 16 in Queensland) as well as the suppliers (product) warranty. These warranty certificates need to be signed by the person authorising the warranty and kept on file for the duration of the warranty period.

Roof replacement project Eventually all roofs will need replacement throughout the life of the complex and the first step in a roof replacement project is to engage a private certifier. As already mentioned, building approval is mandatory and must be obtained prior to undertaking any roof replacement works where 20 percent or more of the roof is being upgraded. The private certifier will issue within the Decision Notice a list of mandatory compliance certificates required by the roofing contractor upon completion of the roofing works to get final certification from the private certifier. These certificates will include: 1.

Engineer’s design certificate (or Form 15 in Queensland) on the frame tie down to current codes and standards

Engineer’s design certificate (or Form 15) on party wall fire separation to current codes and standards

Government levy for projects over $150,000 (Q-Leave in Queensland)

Home Warranty Insurance

If any portion greater than 20 percent of the roof is being replaced, building approval is ResortNews | April 2021

When replacing the waterproof membrane ensure that a provisional sum allowance is included in the contract for repairing any cracks in the concrete substrate prior to applying the new membrane. Settlement cracks appear over time and if not repaired or filled they may compromise the integrity of the new membrane once installed. Ensure the contractor is fully licensed and the membrane supplier inspects the prepared substrate prior to application.

Checking that the insurer has organised building approval and final certification. Do not forget that water damage arising out of roof leaks may be claimable under your insurance policy. It is a good idea to check before getting quotes for repairs. Remember too, that even if your roof is being replaced under your strata insurance, please do not assume that the roofing contractor is processing your building approval and final certification. You would not be the first residential strata complex to find themselves in possession of an unapproved roof following an insurance claim! Before any works start on site make sure you have the building approval notice from the private certifier, even if insurance is organising the reroof and paying for it to be done.

©auremar - stock.adobe.com

Concrete or terracotta tile roofing could easily provide a 40 to 50-year life expectancy to the building owner, provided routine maintenance is undertaken and minor defects fixed as soon as they are discovered. When it comes time to replace the roof, (same as for a metal roof) make sure a building approval is obtained from a private certifier before going to tender.

Premium certificate for residential construction

MANAGEMENT

KEEPING HOUSE

Seeing the light on a clean mattress By Grantlee Kieza, Industry Reporter

A Gold Coast company that sells disinfecting equipment around the world is calling for a dramatic overhaul of mattress cleaning practices by Australia’s accommodation providers. Lee Kelman, whose Cleantech UV company produces RemUVe Mattress Sanitising equipment, says hotels have been missing the most important target in their war against COVID. “Guests will spend more time in the hotel bed than anywhere else in the property, so it makes the bed the highest touch point in a property,” said Mr Kelman, who has spent 16 years in the mattress sanitising business. “The mattress should take priority over everything else when it comes to disinfecting areas in a hotel, but not enough hotels are doing this.” Mr Kelman said while there had been a huge emphasis from hotels on advertising their cleaning of high touch areas to ensure guest safety, many were “completely overlooking the obvious”. “Hotel beds can have dead skin, dried sweat, urine, faeces and other bodily fluids on them. That’s not scaremongering just basic biology,” he said. “Different people are sleeping in beds every night and all of them leave deposits of some kind behind. We keep talking about social distancing, but somehow think it’s alright to jump into a bed where someone has been sweating or worse the night before. Just vacuuming the top of the bed won’t take way germs. “Because of COVID guests have a higher expectation of cleanliness now, and the term ‘cleaning’ is no longer going to be sufficient. ‘Disinfected’ is the new clean.” Mr Kelman said thorough bed

Photo by Lissete Laverde on Unsplash

cleaning was very difficult for hotel staff “because the mattress warning labels say you can’t use chemicals or water.” “Hotels use mattress protectors,’’ he said, “but that can be like going for a run, getting really sweaty and putting your dirty clothes back on. “Before getting into bed, you might have washed your hands, taken your shoes off and had a shower but if somebody has left pathogens or bacteria for you, then you succumb to it right away. “Hotel staff are wiping down floors, and cleaning touchpoints on light switches and doors, but when the guests jump in the bed, they go face down on a surface that should be the most rigorously cleaned surface of all, but is usually overlooked.’’ According to respiratory expert Professor John Blakey from Sir Charles Gairdner Hospital in Western Australia, humans can deposit a kilo of dead skin on a bed in a year. Spider-like dust mites thrive on skin cells, particularly on pillows because they love the humid environment. Mites can trigger asthma attacks and an allergy that produces all-year-round hay fever-type symptoms.

The average adult also sweats more than 100 litres a year in bed. That makes the mattress potentially a warm, moist home for fungus and bacteria. Mr Kelman’s remUVe devices, which sell for about $US5000, use ultraviolet light to disinfect beds. He has a worldwide market for them, and last year, through the Queensland Government, donated one to a medical supply centre in Lombardy, Italy, to help on the COVID-19 frontline. The portable device disinfects surfaces by using a 10-second blast of UVC, short-wavelength ultraviolet light to kill microorganisms, including viruses, without the use of chemicals or water. Mr Kelman said his devices had been registered by the Therapeutic Goods Administration and were used in aged care facilities as well as hospitals and hotels. “I have been using the technology at the Evolution Apartments in Brisbane for many years,” he said. “They offer to have the guests’ mattress disinfected on the morning of their stay for a charge of $39 and they are probably doing 100 disinfections a month.

MANAGEMENT

“It’s not a lot to spend, especially if you are staying for a few days and it gives the guests total reassurance.” Mr Kelman said another problem area for hotels was their spare pillows and blankets. “A guest might grab a blanket or pillow out of the cupboard and they’re not sure how dirty it is or where it’s been,” he said. “With my process we clean the spare blankets and pillows and put them in a PVC bag which states that they have been disinfected, too. “That sort of cleanliness is what guests are looking for now. It’s no longer about having a pillow menu or certain thread counts in your sheets, it’s making sure everything is germ free.” Mr Kelman said the science of sleep was simple. “Sticking a mattress in the sunlight won’t provide a guest with comfort,” he said. “Leaving a reminder beside the bed that it has been disinfected will. “When a guest is sleeping in an unfamiliar environment, you must provide them with peace of mind.” ResortNews | April 2021

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TOURISM REPORT

Recovery signs for Queensland tropics?

Photo by Vladimir Haltakov on Unsplash

By David Carroll, Industry Reporter

Queensland tourism industry chiefs are pointing to increasing visitor numbers, improving occupancy rates and a raft of government-funded support mechanisms as cause for optimism as they chart a recovery course for the state’s former $25.5 billion tourism sector. The COVID-19 pandemic has rocked the state’s tourism industry, but Tourism Tropical North Queensland chief executive officer Mark Olsen said there are increasingly positive signs for the sector. Olsen said visitor numbers in Far North Queensland had improved in the second half of 2020 and, while there had been a dip in the first quarter of the year, a period which traditionally sees strong international visitation, they have continued to bounce back in recent weeks.

almost double the 150,000 seats per week scheduled during November.

Photo by Hrvoje Grubisic on Unsplash

“Since the travel restrictions for greater Sydney eased in early February, occupancy rates have risen consistently from just over 30 percent to 41 percent and average daily rates have been steady at $145 per room,” he said.

the pandemic tourism was a $25.5 billion industry but with overseas visitors unable to get into the country, tourism business have had to focus on the domestic market and their efforts are being rewarded.

“Domestic confidence is improving, and we are seeing increasing numbers of passengers coming through Cairns Airport with an 18 percent jump to 44,080 passengers in the second week of March.”

In January, industry website Queensland.com attracted more than 622,000 site visitors – the highest volume of monthly visitors in more than two years.

Figures released by the State Government indicate before

In February, the major airlines together operated 299,000 inbound domestic seats into Queensland per week,

TOURISM

Alyssah Anderson, marketing and communications officer at Capricorn Enterprises, said the domestic market has been, and continues to be crucial to the industry’s ongoing recovery, driving “very strong” forward bookings across the Capricorn region in Central Queensland. “We continue to see Queenslanders and Australians holidaying in their own backyards, which has kept our tourism sector in a very strong position,” she said. “Some of our boutique businesses, such as island operators and farm stays initially saw up to 45 percent drop in their market due to the lack of international travel, however they saw an upturn in domestic numbers which kept their operations strong.” Tas Webber, chief executive officer at Mackay Tourism, said the lifting of the border restrictions had also been key to the recent improvements, allowing tourism business operators to target interstate markets. ResortNews | April 2021

“While the past year was difficult, thing have gotten a bit better since the lifting of state travel restrictions,” he said. “This has led to an uptick in tourism, and we hope things will improve as we head into winter.” Webber said he is also looking forward to a healthy Easter holiday period after COVID-19 had a devastating impact on the industry during the same period last year, with Tourism Research Australia indicating spending was down more than 80 percent in Queensland. “My prediction is that things will look up for the tourism sector throughout Easter,” Webber said. “But the past year has also taught us that we need to be ready for any changes in circumstances.” The State Government said it will continue to work to lure more visitors to Queensland this winter, announcing it will roll out a re-worked Good to Go marketing campaign in Sydney and Melbourne. New television advertising showcasing some of the state’s attractions, including footage from Cairns, Port Douglas and

the Whitsundays, will form the centrepiece of the $2 million promotional ad blitz. While Anderson welcomed the government support, she said the intra-state and driveholiday markets would also be important with the Easter holidays shaping up to be busy across the Capricorn region. “The 400km to 600km drive radius is a significant visitor market,” she said.

Photo by Nico Smit on Unsplash

“With our destination being only a day’s adventure from both major cities of Brisbane and Townsville, our drive market continues to grow, and domestic visitation has strengthened.” Nicola Scurr, tourism manager at Gladstone Area Promotion and Development Limited, said the surge of Queenslanders beginning to holiday in their backyard is a rare positive to take out of the COVID-19 pandemic. “We are receiving a lot of feedback from first-time visitors to the region who are blown away by what we have to offer and surprised they haven’t visited sooner,” she said.

“Some are already planning their next visit back, which is really special. I think without COVID we definitely wouldn’t have seen the number of Queenslanders travelling within their state as we have. Knowing they can holiday at home and still have amazing experiences; I think will change the industry for the better moving forward.” Cairns benefits less from the drive-holiday market, but Olsen said the $3 million Cairns Holiday Dollars program, a joint initiative between the State Government and Tourism Tropical North Queensland, has proven a winner. He also highlighted the Federal Government’s recent announcement that it will halve

the price of nearly 800,000 airline tickets as part of a $1.2 billion package aimed at getting more Australians to spend big on domestic holidays. Olsen said the initiative, which will deliver a 50 percent discount on tickets for flights to and from 13 regions, including Cairns and the Whitsundays, would provide the tourism sector with a major boost. “With an extra 46,000 seats across the regions supported by this Federal Government package we could see an extra 5000 to 7000 visitors a week before the end of July,” he said. “That could bring an extra $1 million a day into our region to support jobs.”

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TOURISM

TOURISM INTERNATIONAL

NZ Government eyes levy on visitors to work through a solution that sees all of Australia with New Zealand, that we can work through an arrangement that sees us operating with some states but not others,” Ms Adern said.

International tourism can only restart if we restore trust in travel

Australia has lifted its ban on international travel to New Zealand. Health Minister Greg Hunt amended the country’s emergency biosecurity laws so that anyone who has been in Australia for at least 14 days can travel “directly to New Zealand”.

Queenstown, New Zealand. Photo by Nicolas J Leclercq on Unsplash

New post-COVID rules could see the introduction of levies for international visitors to New Zealand, higher fees to enter national parks, and much tighter controls over “freedom camping”. Key tourism areas of New Zealand have seen a reduction in local economies by 50 percent, which is forcing the government to plan a new-look tourism sector after the COVID-19 vaccination program. New Zealand’s Tourism Minister Stuart Nash said he was deeply concerned about the situation unfolding in the communities of Queenstown, the West Coast, Fiordland, MacKenzie District and Kaikoura, that are so reliant on international tourism. Mr Nash said New Zealand’s $400 million Tourism Recovery Package in 2020 was an emergency intervention but further, structural support would be needed this year “before we make changes to prepare for a new landscape in 2022 and beyond”. “I have been upfront that massscale international tourism is unlikely before 2022,” Mr Nash said, “but we are working hard to open a trans-Tasman bubble in

2021. We are on-track to vaccinate the majority of Kiwis against COVID-19 by the end of this year. “The long-term picture for tourism once borders reopen requires more fundamental change. “We have a responsibility to take an intergenerational view of the role of tourism. I am looking to change the rules around freedom camping, which isn’t free at all for taxpayers or ratepayers who have to pick up the tab. “I want to take another look at pricing strategies across public assets like national parks, so that the heavy pressure of international visitors is more financially sustainable. There is scope for a fresh look at existing levies like the International Visitor Levy to help ensure the true cost of tourism is priced into the international visitor experience. We undervalue what we have in this country.” New Zealand Prime Minister Jacinda Adern says fears that Kiwi travellers could be stranded in Australia if a virus outbreak occurs is among her top concerns about quarantinefree travel with Australia. Ms Ardern said she would not be rushed on opening the trans-Tasman travel bubble. “Our view is, rather than trying

Australians were previously required to apply for an exemption to leave the country. At this stage, they will still be required to quarantine in New Zealand upon arrival.

People want to feel safe and looked after when they travel says World Tourism Organization (UNWTO). The international organisation alongside more than 100 countries and leading business groups have agreed to adopt harmonized standards for assisting tourists caught up in emergency situations.

Hospitality NZ says targeted Government support for that country’s hardest-hit tourism and hospitality regions is not before time.

So far, the Committee for the Development of an International Code for the Protection of Tourists has agreed on the text of the first two chapters of the code.

“The targeted support is wonderful news because (the regions) are hurting tremendously from the tourist downturn,” Hospitality NZ Chief Executive Julie White said.

It contains seven key principles for a landmark legal code aimed at restoring confidence in international travel in the wake of the COVID-19 pandemic. The importance of harmonization of protocols, balance, coordination, cooperation, and accessibility are among the seven core principles agreed by the committee.

“Stress and fatigue in the sector are becoming epidemic, and we’ve been asking for something like this for some time. It will go some way to alleviating that.” Ms White said it was vital that a trans-Tasman bubble was the next move. “This is now urgent. The targeted support is great, but we cannot expect that forever. We need tourists to back it up,” she said. “The Australians want to make it happen, and we need to as well. “Time is ticking. They will wait for us for only so long before they open other routes like Singapore and elsewhere, and we don’t want to be the bridesmaid when they do that. “It’s a matter of survival for thousands of businesses.”

TOURISM

The Assistance to International Tourists in Emergency Situations code, published by UNWTO, will provide guidance to countries worldwide on how to help tourists affected by emergencies, including but not limited to health emergencies. The committee also agreed on a set of recommendations relating to providing tourists affected by emergency situations with information, assistance and, if necessary, repatriation. It is expected that this ongoing consultation process will produce an internationally recognised code for the protection of tourists before the end of the year. ResortNews | April 2021

THE LAST RESORT

Kokomo Private Island Fiji

Fancy Fiji? By Mandy Clarke, Editor

the property’s general manager. Prior to his commencement with Kokomo Private Island, Flakelar gained experience with AMAN Resorts for nearly 20 years, where he managed some of their most iconic properties such as Amanjiwo, Amanoi, and Amangalla.

Fiji’s most exclusive 140-acre, award-winning resort, Kokomo Private Island is set to re-open within weeks after a COVID shut down. Fiji is poised to fill the travel void for a deluge of Aussie guests, and it is perfectly primed for a much-anticipated travel bubble. If you are looking for a truly idyllic experience post-COVID, Kokomo Private Island might be for you. The resort is a “passionate endeavour” by renowned Australian property developer Lang Walker AO who has lived and breathed place making for over 50 years. Here, together with his family, Lang has brought to life his vision to create “an island paradise unlike any other”. Kokomo Private Island Fiji is a described as a “place with just as much emphasis on the natural beauty of the landscape as there

ResortNews | April 2021

Sean brings exceptional skills at ensuring that guests have the highest quality and most memorable experiences. Among his many accolades, he was named Best General Manager Worldwide by Gallivanter’s in 2017.

Sean Flakelar

is on the resort. It’s a serenity filled space, famous for its affable and welcoming Fijian hospitality; and it’s somewhere to meet, to celebrate, to laugh, to relax, to enjoy seamless hospitality and to squeeze the last remaining minutes from each resplendent sunset - with those you love”. In January 2021, the Walker family were pleased to welcome Sean Flakelar in his new role as

His breadth of experience in luxury travel and hospitality will make for a strong addition to the stellar team in place both on-island and at the Sydney, Australia headquarters. Flakelar will initially be based in Sydney where he will onboard with key team members before he makes his way to Fiji, where he will be based full-time, to work with the team to prepare the island for re-opening this April 2021.

TOURISM

Named by Robb Report as one of the best private island resorts in the world, Kokomo offers a remote, crowd-free retreat in the South Pacific. During an era where ultimate privacy, safety and health precautions, and stress-relieving comforts are more valuable than ever, the 140-acre island is an unmatched nexus of untouched natural beauty, warm Fijian hospitality, and relaxed luxury. Additionally, with growing global awareness of threats to the environment, Kokomo Private Island is leading by example in its endeavour to embrace the new frontier of tourism by joining Regenerative Resorts, a consortium of leading and independently owned ecoluxury hotels and resorts seeking to advance crowd-free, conscious, and planet-friendly travel habits through the lasting impact of regenerative travel; ultimately leaving a destination better than you found it.

EVENTS

Final call from ARAMA to nominate industry stars! Are you someone who goes above and beyond? Do you know someone who deserves industry recognition? The Australian Resident Accommodation Managers Association (ARAMA) has already received an overwhelming number of nominations for its annual awards campaign. There is still time to nominate, and you can play your part by self-nominating or nominating a peer who you

believe deserves to be recognised. The 2021 ARAMA TOP Awards celebrates the variety of stakeholders instrumental to the strength and success of the management rights industry, from resident managers in short-stay and long-stay rental properties to sales brokers and service providers. Award categories include the Resident Managers of the Year (Short Stay, Long Stay and Mixed Accommodation),

Sales Broker of the Year and Service Provider of the Year. Entry is open to people who are eligible to be an ARAMA practicing members and is free of charge to ARAMA members. The awards dinner and presentation take place on Tuesday, July 27, 2021 at Victoria Park Golf Complex. For those who have not yet nominated hurry to the ARAMA website. Entries close April 21.

EVENTS & APPOINTMENTS

ARAMA’s Training and education Webinar will also be held April 21. The topic is NSW licensing, it starts at 11am NSW-time and ends at 12pm NSW-time. The Brisbane management rights industry training program will be held April 28, starting at 8:30am and ending at 4pm, Riverside Hotel, 20 Montague Rd, in South Brisbane. This is ARAMA’s fully interactive one-day training program for beginners and experienced management rights business owners.

ResortNews | April 2021

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EVENTS

Catch-up with women in management

Marisa Millane reports on this month’s very special Women In Management Luncheon… “The heavens opening up could not stop us from sailing into a day full of fun, laughter and connections. With the Róse flowing and delicious canapés on offer, the gorgeous Aki & Ava Yacht served as the perfect setting for the day. “Our March luncheon proved to be a special one as not only was it in conjunction with International Women’s Day, but we were also honoured to

have our guest speaker, Natalie Hinton share her heartbreaking story of losing her daughter Tara to domestic violence. Now an advocate for the cause, she is spreading awareness and shining a light on this very important discussion. “Thank you to all those attended, and I look forward to our next Luncheon on Wednesday April 21, at O’Reillys, Canungra Valley Vineyards “Last but definitely not least, a huge thank you to our sponsors for International Women’s Day, the fabulous Fumanchu & Novhu.”

EVENTS & APPOINTMENTS

ResortNews | April 2021

PROGRAMME

This months suppliers to the programme ABSEILING SERVICES

Alltech Industrial Abseilers

ACCOUNTANTS & AUDITORS

Eagle Accounting

ENERGY MANAGEMENT CONSULTANTS & SERVICES

Altogether Group

GYMNASIUM EQUIPMENT

GymWorks Australia Pty Ltd

MAIL BOXES

Sunni Clotheslines & Letterboxes

MANAGEMENT RIGHTS AGENTS

Calvin Bailey Management Rights ResortBrokers

All Preferred Suppliers have been recommended by other accommodation properties for their service and have qualified for inclusion in the programme. The next time you need to use a new supplier, why not make life easier and use a Preferred Supplier.

To find a Preferred Supplier see the directory in the back of this issue

2021 ARAMA INDUSTRY EVENTS CALENDAR For registration and/or event information please contact us on 1300 ARAMA Q (1300 27 26 27), email national@arama.com.au or visit: https://www.arama.com.au/ BRANCH

EVENT TITLE

DATE

TIME

LOCATION

REGISTRATION

Online

Educational Webinar - NSW Licensing

Wednesday, 21 April 2021

11am NSW Time

Open

All

Management Rights Industry Training Program

Wednesday, 28 April 2021

8:30am - 4pm

Riverside Hotel

Open

Brisbane

Drop in for Drinks

Wednesday, 28 April 2021

4:30pm - 6:30pm

Riverside Hotel

Open

Online

Educational Webinar

Wednesday, 19 May 2021

11am QLD Time

Opening Soon

All

Management Rights Industry Training Program

Thursday, 27 May 2021

8:30am - 4pm

Riverside Hotel

Open

Brisbane

Drop in for Drinks

Thursday, 27 May 2021

4:30pm - 6:30pm

Riverside Hotel

Opening Soon

Gold Coast

Members Social Lunch

Tuesday, 8 June 2021

11:30am - 2pm

TBD

Opening Soon

Online

Educational Webinar

Wednesday, 16 June 2021

11am QLD Time

Opening soon

All

Management Rights Industry Training Program

Thursday, 25 June 2021

8:30am - 4pm

Riverside Hotel

Opening Soon

Brisbane

Drop in for Drinks

Thursday, 25 June 2021

4:30pm - 6:30pm

Riverside Hotel

Opening Soon

ResortNews | April 2021

EVENTS & APPOINTMENTS

DEVELOPMENT NEWS

First major hotel built on Sunny Coast in 30 years Early in March the ground-breaking construction of the Holiday Inn Express & Suites, Sunshine Coast commenced.

Over the past 30 years, apartment builders have turned buildings into quasi-hotels, but all strata-ed and without international branding. Rodger Powell, board member of Visit Sunshine Coast outlines just how important this development is, in context for the Sunshine Coast tourism property sector.

It is a pivotal component of the new Maroochydore CBD and global investment company Pro-invest Group describe their new development as “pure gold”. The nine-story hotel is taking shape on First Avenue, Maroochydore and will feature 181 rooms, a rooftop swimming pool, bar and dining venue, conference and function facilities, parking, and ground-level retail space. As for sustainability the hotel has been designed to achieve a five-star NABERS rating, making it the first hotel on the Sunshine Coast to achieve this. Pro-Invest Group co-CEO Jan Smits said: “The Holiday Inn Express brand is ideal for the destination as its midscale positioning will make it highly-

He says: “This is the first major hotel built on the Sunshine Coast in 30 years. Everything else has been either a stratatitled apartment complex or a motel, and it will open up the Sunshine Coast to new markets seeking the assurance of international hotel brands and hotel facilities and services.”

Holiday Inn Express & Suites Sunshine Coast

suitable for targeting business, meetings and leisure travellers.” The new hotel will also send an important message to other hotel developers that they can

plan, get approved, and then build hotels on the historically development shy Sunny Coast. Next off the rank should be the Westin at Yaroomba, but it faces a Supreme Court hearing.

Pro-invest and IHG Hotels & Resorts have enjoyed a highly successful partnership in Australasia over the last decade, with 11 Holiday Inn Express hotels open or in the pipeline, as well as two voco hotels in Auckland and Brisbane as well as a Hotel Indigo in Brisbane, all of which will open later this year.

John Knaggs SunCentral, Jan Smits Pro-invest, SCC Mayor Mark Jamieson, Tim Sherlock Pro-invest and Rodger Powell Visit Sunshine Coast

DEVELOPMENTS

ResortNews | April 2021

Upgrades and revitalisation for Kakadu tourism in 2021 Kakadu is set to undergo major upgrading of its tourism infrastructure and resources, with access to major attractions enhanced, refurbishments to tourism facilities completed. Kakadu National Park has just experienced one of its wettest wet seasons in a decade, replenishing the region’s landscape and ensuring a memorable tourism experience for visitors during the forthcoming dry seasons, known to the local Indigenous people as Yekke (from May to June) and Wurrkeng (from June to the end of August).

Mercure Kakadu Crocodile Hotel, Photo: Joe Florian

With Darwin now included in the Federal Government’s 50 percent airfare discount scheme, Kakadu is anticipating a massive surge in interest from interstate, and the region is ready to welcome visitors with upgraded facilities and touring ideas. This includes an extensive upgrade of the renowned Warradjan Aboriginal Cultural Centre, a new arts centre and improved access, infrastructure, and wifi connectivity to facilities across the region, including Mercure

Koolpin Gorge, Photo: Tourism NT

Kakadu Crocodile Hotel. Over the remainder of the decade, Kakadu will continue to develop its tourism potential, with the federal government’s recently released Kakadu Tourism Master Plan. The plan includes a range of proposals to upgrade access to key tourism sites, enhance facilities, establishing new visitor service hubs and revitalising Jabiru as a major tourism centre, and plans to expand Kakadu’s major events calendar.

Boozy Brisbane accommodation? An Aussie first, as craft beer hotel development is confirmed. Brisbane will soon be home to Australia’s first craft beer hotel, thanks to BrewDog Australia. The craft beer trailblazer has announced the exciting development of accommodation as part of its ambitious two-year blueprint for expansion, including the launch of several new sites across the country and New Zealand by 2023. Since its launch in 2019, BrewDog Brisbane has ResortNews | April 2021

become one of BrewDog’s most successful sites globally and the blueprint reveals a staged plan to make it Australia’s ultimate beer destination. Alongside plans to open a second BrewDog bar site in Brisbane, the company also revealed plans to open the country’s first-ever eco-friendly craft beer hotel, The DogHouse Brisbane! You guessed it, the hotel will cater to both human and canine guests. The DogHouse Brisbane will be equipped with shower beer fridges and hotelroom draft beer taps filled with fresh Aussie-brewed Punk IPA. DEVELOPMENTS

BrewDog Brisbane, Photo: PandoraPhotography

LOCAL SPECIALIST OF MANAGEMENT RIGHTS & RESORTS SALES NEXT 团队懂得客户对我们的期望，一个具备丰富本地知识和经验，并且诚实而可靠地致力于取得客户利益的生意专家。凭借着团队１０多年丰富行业经验，我们向您承诺我们会努力达到您的期望。无论您准备买，卖生意，我们都可以帮助您实现您的目标。 The team at NEXT knows that our clients want to deal with consultants that have local knowledge, expertise, honesty, integrity, and are committed to achieving the best possible result for them. With many years of combined industry knowledge, you can be assured that our focus will exceed your expectations.

REDLAND BAY

• • • • •

SOLID BUSINESS AND BAYSIDE LIFESTYLE

Leafy & peaceful location, minutes to shops, eateries, schools & bay Very firm income stream with strong upside potential Very new complex, still 22 years left on agreements Large 3 beds plus study, 2.5 baths, double garage manager residence No requirement on residing onsite, manager unit rented at $480 pw

NETT: $224,503

TOTAL: $1,748,000

SLACKS CREEK

• • • • •

KURABY

• • • • •

BRISBANE SOUTHSIDE AND NO LIVING-ONSITE

Convenient location, close to Sunnybank & Sunnybank Hills Well-presented townhouses complex, the least owner-occupiers Great remuneration $59K with CPI increase annually 22 years Long agreements and very supportive BC committee No living-onsite requirement & no office hours

NETT: $119,318

TOTAL: $1,000,000

David Janett, 0404 204 672, davidjanett@nextrealty.com.au

Retirement community is designed for the over 55’s with food service Stable and safe permanent management rights business Long 25 years agreements and supportive BC committee Low caretaker workload, good remuneration $65K @ CPI increase Income verified by management rights specialized accountants

NETT: $301,839

David Jiang, 0481 500 278, davidjianghui@nextrealty.com.au

RETIREMENT MR IN SOUTHSIDE BRISBANE

TOTAL: $1,950,000

David Jiang, 0481 500 278, davidjianghui@nextrealty.com.au

ASCOT

• • • • •

TIME TO RETIRE - OWNER SAYS SELL!

Established modern, inner city permanent complex Handy location, close to shops, transport and M1 Only 35 units with good BC salary of $59,864 Exclusive detached office, no set office hours 2 beds/2 baths/2 carparks manager unit with large yard

NETT: $119,328

TOTAL: $950,000

David Janett, 0404 204 672, davidjanett@nextrealty.com.au

NEXT 不仅专业销售管理权和酒店生意，也向客人提供专业咨询，如管理权市场和生意分析，生意合作合伙计划以及代班经理服务。如您想了解更多的生意机会和市场发展，欢迎致电我们的专业团队。 If you are considering buying or selling, please contact NEXT, we work harder and more professionally to serve our clients for their best interest and trust!

www.nextrealty.com.au

PO Box 288, Cleveland, QLD 4163

MANAGEMENT RIGHTS RESORTS

CARINA HEIGHTS ■ ■ ■ ■

Brisbane southside townhouse complex offers BIG income! 21 years to run on Agreement. Salary $165,000. Increases 4% p.a. Manager’s unit tenanted. Adds $20,000 on top of $355,000 profit Now run under management. Retain the team should you wish

NETT: $335,000 PRICE: $2,441,000

SURFERS PARADISE ■ ■ ■ ■

Bobo Qi 0438 027 771

bobo@propertybridge.com.au

RIVERFRONT HIGH-RISE

Stylish 2 bed, 2 bath with outstanding Main River views Small rental pool, no holiday letting, contactable hours Neat grounds, sparkling pool, mega storage. Pet okay Gold Coast lifestyle and location beckons here!

NETT: $87,000 PRICE: $792,000

CARRARA ■ ■ ■ ■

LIVE OFF-SITE

Rhonda Perkins 0418 767 115

rhonda@propertybridge.com.au

CARETAKING ONLY

Body Corporate salary of $154,000 increasing by CPI yearly No set office hours and can be managed by one person Magnificent, gated complex with long Caretaking Agreement 3 bed, 2.5 bath, 2 car, 2 storey stunning lakeside home

NETT: $154,000 PRICE: $1,618,000

SEVEN HILLS

Jenny Zheng 0413 922 580

jenny@propertybridge.com.au

OFF THE PLAN – BRISBANE

Apartments and Townhouses totalling 176 lots at completion Popular Brisbane suburb, close to all lifestyle amenities Body Corp Salary $176,000. Quality permanent complex Growth opportunity for an Experienced Manager

■ ■ ■ ■

NETT: $260,000 (Projected) PRICE: $1,600,000

GEEBUNG ■ ■ ■ ■

Jim Lowe 0403 418 115

jim@propertybridge.com.au

SOLID INCOME - BRISBANE

Body Corporate Salary $71,000 Brisbane northside location. Popular with tenants Easy to manage. Long relationship with committee Manager’s townhouse. 3 bed, 2.5 bath, 3 car, office attached

NETT: $108,000 PRICE: $968,000

Selina Zhong 0468 886 010

selina@propertybridge.com.au

PROPERTYBRIDGE.COM.AU | 1800 888 518

BEACH LIFE ALEX | ALEXANDRA HEADLAND

Sales Report The trusted source for buying Management Rights, Motels and Caravan Parks from all the leading brokers.

MANAGEMENT RIGHTS Gold Coast Harbour Side Marina Apartments

Harbourside P/L

Hope Island

Turtle Bay Resort

Alex Spinks

Mermaid Beach

Cerulean Main Beach

LilJac P/L

Main Beach

Meriton on Main Beach

Gabby Wang & Leo Zhang

Main Beach

MRS

Bila Vista

Malisa & Wayne Horwood

Tugun

MRS

Sunshine Coast / Wide Bay / Fraser Coast (Left to right) Glenn Millar of ResortBrokers, Matt Lo, Lucy Lo and Chenoa Daniel of ResortBrokers celebrate the sale of the management rights to the newly constructed Beach Life Alex at Alexandra Headland on the Sunshine Coast.

Glenn Millar and Chenoa Daniel handled the sale on behalf of Cube Developments and describe Matt and Lucy as “the perfect choice” to be the management team because of their experience and professionalism. Resort Brokers looks forward to working again with Cube Developments on their upcoming projects.

Beachlife on Alex

Matt & Lucy Lo

Alexandra Headland

Papillon Coolum

Peter & Leigh Clarke

Coolum Beach

RMS

Sandy Beach Resort

John Toland and Tessa Stomski

Noosaville

RMS

Silver Sea Resort on Sixth

Shirley & Ian

Maroochydore

MRS

Shingley Beach Resort

Black Duck Enterprises P/L

Airlie Beach

Mackay Harbour MR Portfolio

TARHF - Fund III Mackay Trust.

Mackay Harbour

John and Jill Harrrison

Byron Bay

North Queensland MERITON ON MAIN BEACH | GOLD COAST

New South Wales Gosamara Apartments

MOTELS & OTHER Queensland

Phil Trimble from MR Sales with Gabby Wang & Leo Zhang.

MR Sales would like to congratulate Gabby & Leo on their purchase of the management rights to Meriton on Main Beach. The Meriton is an iconic building located in Main Beach, a stones throw to Tedder Ave. Gabby and Leo are experienced operators and from the day they took over they got to work on making wholesale changes to the business. This business went to contract during the Pandemic, at a time when all financial institutions closed their doors on lending to short term management rights complexes. Thanks to all the professionals involved - Trent Pevy (Pevy Lawyers), Paul Shannon (Crest Accountants) and Mark Ryall (MRM Finance). Without their professional help this transaction would not have settled. MR Sales business brokers - Phil Trimble and Warren Oliver certainly had their work cut out for them. Congratulations to Gabby and Leo from all the professionals involved. We wish both of you all the best for the future.

Bowen Backpackers

Styles Family Trust

Bowen

Harbour Sails Motor Inn

Novelle P/L

Gladstone

In Town Motor Inn

Alex Vozzo

Taree

Walu Caravan Park

A. Bray

Budgewoi

Darling River Motel

C. Goumas

Bourke

Zed Motel Group

Coober Pedy

New South Wales

South Australia Comfort Inn Coober Pedy

Note: Agent/Broker involved in the sale is listed last. Agent - KEY: RMS - Resort Management Sales; CBMR - Calvin Bailey Management Rights; CRE - CRE Brokers; MRS - MR Sales; QTHB - Queensland Tourism & Hospitality Brokers; RB - ResortBrokers; RS - Resort Sales; TO Tom Offermann; TB - Tourism Brokers; TMR - Think Management Rights; SC - Stratacorp; WCH - Ward Commercial Hotels. * In conjunction

PROPERTY

ResortNews | April 2021

MANAGEMENT RIGHTS OPPORTUNITIES IN NORTH QUEENSLAND Consider the advantages - better multipliers, better yields & better choices

COVID & INFLATION PROOF BUSINESS INVESTMENTS CAIRNS – PERMANENT LETTING

•

Great opportunity, permanent letting, modern property.

•

Quality property in a high demand rental area.

•

A mix of quality 1 and 2 bedroom apartments.

•

Ongoing growth, no impact from Covid, 2% vacancy rate.

CAIRNS CITY CENTRE – CARETAKING

Total Units/Pool: Agreements: Salary: Net Income: Real Estate (3 brm): Total Price:

50/19 25/23 Years $82,500 $112,000 $350,000

•

Stunning Cairns City Centre, residential highrise complex. Caretaking role only. Easy 1 person operation.

•

Delightful 3 brm, 2.5 bath mgr apt. Huge balcony, 356m2 on title.

Total Units/Pool: Agreements: Salary: Net Income: Real Estate (3 brm):

$865,000

•

Minutes walk to Cairns best shopping, restaurants & lifestyle.

Total Price:

35/0 25/11 Years $58,000 $58,000 $760,000

$970,000

CONTACT CALVIN - 0414 889 593

CONTACT ALEX - 0414 835 128

CAIRNS– 3.5 STAR HOLIDAY PROPERTY

TRINITY BEACH – STARTER WITH OPPORTUNITY

•

Holiday letting on the Cairns CBD fringe.

•

Excellent 2 bedroom dual key apartments.

•

Good $50k salary & 22 year on the Agreements.

•

Great growth ability & very well priced at 3.0 multiplier.

Total Units/Pool: Agreements: Salary: Net Income: Real Estate (2 brm): Total Price:

23/12 25/22 Years $50,000 $127,415 $280,000

$670,000

•

Urgent sale. Motivated Vendors and priced accordingly at 2.4 X.

•

Mixed letting. Fully furnished 1 bedroom & studio apartments.

•

Large 3 bedroom manager’s apt with separate reception on title. Room for growth with short & long term letting approved.

CONTACT CALVIN - 0414 889 593

Contact: Mobile: Email:

Calvin Bailey LREA 0414 889 593 calvin@cbmr.com.au

Total Units/Pool: Agreements: Salary: Net Income: Real Estate (3 brm): Total Price:

CONTACT ALEX - 0414 835 128

Postal Address: PO Box 266 Palm Cove, QLD, 4879

Contact: Mobile: Email:

Alex Barker-Re LREA 0414 835 128 alex@cbmr.com.au

Australian Resident Accommodation Managers’ Association Member

www.calvinbaileymanagementrights.com.au All information/figures are supplied by the seller and are subject to check by intending purchasers

40/24 25/23 Years $48,814 $128,193 $295,000

$599,000

Resort News Agent Profile:

Introducing Mark McKay – MR Sales Mark is currently directly involved in the Management Rights sector operating a 46 apartment complex in Mooloolaba on the Sunshine Coast. Mark and his wife Mandy purchased the business in February 2019. Mark and Mandy still operate and run the Management Rights for this business and therefore have a very good understanding of the day to day running of resorts. With the purchase, ownership and management of this business, Mark has put both his building skills and his real estate skills from the past 30 years into practice. His skill set serves him well in this particular industry therefore he is able to assist both potential purchasers into this exciting sector and current operators who are ready to sell their business and move on. Moving from New Zealand to Australia can have its challenges. It is here that Mark is

able to assist greatly, having recent hands on knowledge of what is required and making the transition smooth and hassle free. Mark describes himself as a good communicator who understands what purchasing a business entails and someone who is motivated to building relationships with his clients. A positive outcome for all concerned makes what was a dream become a reality. MR Sales is firmly established in industry, possessing the ability to liaise with industry professionals and offer both vendors and purchasers the opportunity to deal one on one with brokers who have a full time commitment the management rights industry. Each member of the team has their own style and experience.

Name: Mobile: Agency: Servicing: Web: Email:

Mark McKay 0428 865 120 MR Sales Sunshine Coast www.mrsales.com.au markmckay@mrsales.com.au

From the largest holiday high-rise to the smallest permanent townhouse, MR Sales offer that outstanding point of difference. The team at MR Sales welcome mark and wish him every success.

LOOKING FOR A MANAGEMENT RIGHTS? Over 300 Listings to choose from...

From all the leading brokers The fastest growing accommodation listings website

visit accomproperties.com.au 42

PROPERTY

ResortNews | April 2021

Thinking of Selling? Look No Further

Unprecedented Level of Enquiry – Cleveland Caretaking Only Opportunity

This spectacular opportunity was presented to our exclusive database of potential purchasers. On the very same day an inspection was carried out, an offer was made and accepted. A fantastic result! We have many qualiﬁed purchasers who missed out and are waiting to buy.

Thinking of Selling?

Contact Peter Ross 0447 071 891, peter@mrsales.com.au Servicing Brisbane

MR Sales – Experienced Management Rights Experts Australia Wide Visit www.mrsales.com.au | Phone: 1300 928 556 | Email: info@mrsales.com.au

www.mrsales.com.au

Iconic Broadbeach resort successfully runs the gauntlet of change By David Carroll, Industry Reporter

Terry Neal has observed an interesting trend in his more than 20 years in the management rights sector, noting that increasingly guests are taking shorter holidays and he is not convinced it is a positive. Terry, who with wife Kathleen and adult sons Ben and Patrick, manages the iconic Boulevard Towers at Broadbeach on the Gold Coast, said many people are opting to take shorter holidays than previously. “People’s holidays have shortened over the years,” he said. “Seven days used to be an average stay. Now it’s probably three, three-and-a-half days. It’s like a power holiday. “People are now trying to destress in a short period of time and still enjoy their holiday. But you can see when they hand the key in, they have a sad face, you can see they’d all like to stay longer.”

Images: Top Snap International

Terry is well versed in the benefits of staying longer, having turned a family holiday to the Gold Coast into a lifestyle. The former Englishman was living in Adelaide when he headed to the Gold Coast with his family to watch his daughter participate in an Irish dancing event. “We came up from Adelaide for

a holiday in 1999 and we stayed at Chevron Palms on Chevron Island when Danny Little (now director of industry consultancy firm Management Rights Advice and Service Consultants) was the manager there,” Terry said. The family fell in love with the Gold Coast lifestyle and Terry, who was manager of P&O Shipping in Adelaide at

PROFILES

the time, was quick to explore opportunities to relocate. “We’d had enough of living in Adelaide,” he said. “We’d been there for 19 years and I got talking to Danny about potentially buying a unit, but the returns didn’t sound that great and I said, ‘what do you actually do’ and he told me about management rights.

ResortNews | April 2021

Image: Top Snap International

“We got put in touch with (the late) Ross Venz. Went to one of his seminars and went back to Adelaide and he did a seminar down in Adelaide. That was it. We came up in 2000.” The Neals purchased the management rights for Carrington Court at Main Beach when they first arrived on the Gold Coast, settling there for a couple of years. They then transferred to Chevron Palms, where they had been introduced to the industry.

and Patrick, who live on-site. While Kathleen is stepping back from the day-to-day operations, Terry remains heavily involved but said the family approach provides plenty of flexibility. “It’s not a 9-5 job that’s for sure,” he said. “A husband-and-wife team, they will need support but we’re fortunate that we have the family operation which gives us that flexibility. “If we need a break, we take a break. It works well.”

“We were there for about two-and-a-half years, but we always liked Broadbeach … and we saw this one,” Terry said.

Built in 1982, Boulevard Towers is among Broadbeach’s most recognisable buildings, poised overlooking the beach.

“We came in here, saw the reception area with its magnificent ocean views and we were hooked. “I sit in my office and can see all the way down to Coolangatta. I can even see whales out the front sometimes while sitting at my desk.”

The 16-storey building comprises 61 one- and two-bedroom units, including 40 units in the letting pool. Guests and residents have access to a long list of facilities including heated indoor and outdoor pools, spa, sauna, nearby gym and tennis court all set amid landscaped gardens.

That was almost 15 years ago and the Neals have been at Boulevard Towers ever since. Terry and Kathleen managing the beachfront building with the assistance of sons Ben

A $4 million renovation completed in December 2020 has revitalised the building while a major upgrade of the common area and pool was undertaken just 10 years ago.

ResortNews | April 2021

Phone: (07) 5538 8555 45 Broadbeach Boulevard, Broadbeach Qld 4218 Email: holiday@boulevardtowers.com.au

www.boulevardtowers.com.au

10% discount for Resort News readers when booking direct! PROFILES

Images: Top Snap International

Terry with sons Patrick left and Ben right

will be offered for flights to and from 13 regions, including the Gold Coast, that normally rely heavily on international visitors.

“It’s looking magnificent,” Terry said. “We replaced every piece of glass in the building, upgraded all the balustrades, tiled all the balconies, completely cleared out everything in the reception area and the indoor pool. It looks like new.

“The Gold Coast is fortunate enough to have been included in the new flight packages so we expect some upside to that,” Terry said, adding state governments would do well to provide some certainty about no more lockdowns.

“We’ve had comments from people saying it looks like they’ve lifted the old building out and put a new one in.” The renovations coincided with the COVID-19 outbreak in Australia, the timing one of the few positives to come with the pandemic. “COVID started in March, our renovation started in February, so it was absolutely perfect timing,” Terry said. The major building works finished in December 2020 and the feedback from guests has been fantastic. “We had a really good December

and January. February was up on pre-COVID and March is trending the same way. Practically every weekend we’re full,” Terry said, adding a strengthening domestic tourism market is leading the way. “We ran the gauntlet in December, January through the lockdown when we were getting a lot of cancellations but then they were just as quickly taken up by locals,” he said.

“We hope it continues. It’s looking good at this stage but who knows what post JobKeeper will bring.” Terry welcomed the federal government’s recent announcement it will halve the price of nearly 800,000 airline tickets as part of a $1.2 billion package aimed at getting more Australians to spend big on domestic holidays. Between April and July, a 50 percent discount on tickets

PROFILES

“That will give another little boost,” he said. “People are slowly regaining confidence about forward booking. It’s a positive outlook but slow moving.” While the government packages and a strengthening domestic market provide cause for optimism, Terry said it is crucial operators continue to observe the basics. “You have to offer a good service, have a good product to offer and respond to guest’s requests,” he said. “You’ve got to be a people person and you have got to be willing to go the extra yard.”

ResortNews | April 2021

Just a job?

For Regatta Waterfront Apartment’s management it was a journey of self-discovery

By David Carroll, Industry Reporter

When Wendy Turnbull’s husband died unexpectedly from a heart attack - leaving her with two young sons to raise on her own - she was forced to rethink her future. Wendy, who manages the Regatta Waterfront Apartments at Birtinya on the Sunshine Coast in Queensland, met her husband Glenn in the Philippines 23 years ago. “I was doing admin work with an engineering consultancy firm and he was a manager with a construction company,” she said. “It was love at first sight.” After seven years together based in the Philippines, the couple relocated to Singapore before heading to Australia. “We were together for 10 years and then moved to Australia when we decided it’s about time to have our own family,” Wendy said. The couple settled in Brisbane where they built their family home and Wendy said they were “blessed” with twin boys, ResortNews | April 2021

Wendy Turnbull

Joshua and Sean now 15 years old, but then tragedy struck. “Six years ago, I lost my husband unexpectedly, from a heart attack,” Wendy said. “I spent three years mourning the loss but one day I thought ‘what am I going to do with my life? What can I do now with two kids to raise?’ Up until then my life had revolved around mummy duties, it took up 100 percent of my time.” Determined to build a future for her and her young sons, Wendy spoke to a friend who holds the management rights to two properties on the Sunshine Coast. PROFILES

their eyes sparkle.” The appeal of managing a permanent residential complex rather than holiday accommodation was one of the reasons Wendy opted for the Regatta. “The management rights of a permanent building is more suited to an onsite manager who is on their own,” she said. “The duties expected in this type of property are easier to handle for one person with less people moving in and out, cleaning, marketing.

The friend explained the intricacies of the industry and when Wendy showed an interest, offered to introduce her to an agent. “The following week I went to inspect three properties, two in the Pelican Waters area and the Regatta,” Wendy said. “I only saw the Regatta for 15 minutes because I had to be somewhere else but as soon as I walked in, I knew instinctively this was the right place for me and the boys.” The permanent residential complex, Regatta Waterfront Apartments is perched on the shores of Lake Kawana in Birtinya, in the heart of the Sunshine Coast. Built in 2009, the complex comprises two six-storey buildings with a total of 70 one-, two- and three-bedroom units and eight penthouses. Facilities include a lap pool, spa and BBQ area. The Regatta is close to the newly built Stockland Birtinya Shopping Centre, University Hospital, schools, dining, and

“However, I still need help. I have gardeners and maintenance contractors to make my job easier but essentially, I’m a one-woman band.

If an apartment becomes vacant, the next day it is rented out… entertainment precincts and some of the Coast’s famous beaches and is positioned across the lake from the Sunshine Coast Stadium, a venue for major sporting and

entertainment events.

“I manage all the buildings and rentals but now my boys are beginning to help in the business too. Their duties are cleaning the pool, opening doors for residents who lock themselves out, and assisting me in doing some daily tasks.

“The location and views are a real hit with people,” Wendy said. “There are a lot of facilities in the area but when people see the view from the balconies,

“As young adults it is important that I teach them responsibilities and ethics of hard work. This is the perfect business to allow me to do this.”

PROFILES

ResortNews | April 2021

Securing tenants for the property has never been an issue for Wendy but she acknowledged the COVID-19 pandemic has had a significant impact on the residential rental market across the sector. “The demand is certainly greater since COVID,” Wendy said. “I’ve got people knocking on the door asking if we have vacancies. But all I can do is add them to the waiting list. I feel bad for them but ever since I took over the management rights here, there have been no vacancies. It is a very popular property. “If an apartment becomes vacant, the next day it is rented out.” Wendy currently has 31 units in the letting pool for Regatta Waterfront Apartments. Along with many other of the coast’s most popular permanent properties Wendy has seen a slight trend away from investor-owned units towards owner/occupiers. While the less intensive nature of managing a permanent residential apartment complex

appealed to Wendy, so too did the appearance of the Regatta. “One of the reasons I fell in love when I first saw the property was because of its good looks, and it is really well maintained,” she said. “The body corporate committee is very particular about maintenance and I am meticulous when it comes to work around the buildings. People don’t believe it is 12 years old.”

learning curve but said she has now found an incredible ‘home’ for herself. She has also grown as a person. She offered this advice to others entering the business: “There are a lot of management and administration tasks to learn, and you can become proficient quite quickly but the most important quality to possess is good people skills. To be successful you must genuinely like people, and this must come naturally to you,” she warned.

“I meet people from all walks of life, from cleaners to CEOs. Before I took on this job, I was very quiet and shy, I didn’t know how to fully express myself, but I have grown and now I like talking to people. It has come to me naturally. I find my job very rewarding, and nothing gives me more pleasure than when the residents, tenants and owner-occupiers show their appreciation to me. I treasure all the thank yous, gifts and flowers from them for the work I do.

Wendy said her relationship with the body corporate has been key to the ongoing success of the Regatta. “When I first took over, I was terrified of meeting the body corporate. However, in threeand-half years of working together we have successfully built a very good, strong relationship,” she said. “They have been very generous sharing their knowledge with me, and we agree that we’re here to work together to fix problems, not create problems.” Wendy admitted the management rights industry has been a steep

Choosing the right strata manager can make or break your longterm peace of mind, and more importantly the asset value of your complex. Archers is a Queensland based strata management company achieving growth through providing the highest quality professional service and developing long-term valued relationships. We have achieved this for many years due to our outstanding team.

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ResortNews | April 2021

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ResortNews | April 2021

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ResortNews | April 2021

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Look for the sign of an Industry Specialist ResortNews | April 2021

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Look for the sign of an Industry Specialist ResortNews | April 2021

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ResortNews | April 2021

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Look for the sign of an Industry Specialist ResortNews | April 2021

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