Salesforce - CRM in Healthcare Industry

Salesforce

CRM in Healthcare Industry

What is CRM?

Customer relationship management (CRM) is the system that ensures effective communication and smooth interaction of company with its customers.

CRM system includes sales functions like organizing, automating, and synchronizing , in addition to marketing and technical support.

Familiarizing with Healthcare Industry

Healthcare industry is the industry that specializes in providing services like health plans, medicines, arrangements of doctors and nurses, medical equipments, or medical insurances, according to the custo e ’s e ui e e ts.

CRM Applications

Service Cloud

Sales Cloud

Salesforce Chatter

Force.com

Salesforce1

Defining Business-to-Business (B2B) Business-to-Business (B2B) can be define as an industry model where exchange of products or services takes place among businesses, for example between a manufacture and distributor.

Defining Business-to-Consumer (B2C) Business-to-Consumer (B2C) can be define as an industry model where exchange of products or services produce by a business involves direct interaction with consumers.

An example of this is company selling personal products of daily need to consumers.

Salesforce Administration Online Training

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