FOR INTERNAL CIRCULATION ONLY
FIRST EDITION
A MRI ‘s Monthly HR Ne w sle t te r
ISSUE 1/JANUARY/2020
IN THIS ISSUE
From the desk of CEO Dear colleagues
the AMRI Hospitals.In order to capture Its been quite an eventful year for d, ieve ach ievements that we have already essence and scale of diverse ach ng Goi t. in its new avatar- AMRI HR Connec we are reviving the HR newsletter lished quarterly. forward , this newsletter will be pub ical and ted towards providing the best clin As a group we are always commit with mitted to provide our employees patient service. We are equally com eve, beli we as n atio grow in this organis the best opportunities to learn and for any organization. employees are the biggest asset nced sted in hiring talented and experie In the last two months we have inve the in nge cha ging about a noticeable manpower, with an objective of brin offer to our end customers. services and experience that we have my gratitude to all employees who I take this opportunity to express on. ctive with great spirit and acti relentlessly pursued the shared obje sleep, let have miles to go before we go to However, as we all realize that we goal a and determination and make the us all continue with the same grit reality.
1
IN FOCUS
ging out this
team for their efforts in brin I would like to thank the editorial Newsletter. edition of the new and improved HR
LEARNING CURVE TEAM SPOTLIGHT CELEBRATIONS
2 4 5
FOCUS DAYS
6 6
SUCCESS STORIES
7
CULTURE CHAMP
7
BIRTHDAYS
7
SPORTS CORNER
Wish you all the very best. Rupak Barua CEO, AMRI Hospitals
IN FOCUS
Mr. Rupak Barua felicitated in the 4th ET Asia Business Leaders Conclave, Singapore Over the past decade, Asia has been home to some of the world’s fastestgrowing economies and boasts of major contributions to global growth. In an effort to underline this deepening regional integration, the fourth edition of The Economic Times Asian Business Leaders Conclave saw Asian thought leaders, government and business leaders convene and discuss pertinent issues facing the region. Digitization, sustainability, evolving skill-sets and rapid urbanization are among the major trends that will play a disruptive role in our lives, and government and industry need to collaborate and innovate to keep us abreast of the winds of change. It gives us immense pleasure to announce that our CEO, Mr. Rupak Barua was recognised as one of the top business leaders in Asia in this prestigious ceremony . Here we share a glimpse of the award ceremony.
ISSUE 1/JANUARY/2020
2
LEARNING CURVE
Partnership with Nestle! • A Certificate Program in Nursing and Nutrition (CPNN) was arranged for the Nursing department of AMRI Hospitals. The
programme was conducted by The Institute of Johns Hopkins Nursing (IJHN), USA and supported by Nestle Nutrition Institute. Six nurses had attended this programme.
• Pharmacist Online Course on Nutrition known as “Pharmacist Excellence Program” of “PEP was organized by Nestle in
July 2019. The programme aimed at enhancing the knowledge and professional skills of pharmacists. The programme is categorized as basic course and advanced course on nutrition.
• Nestle had hosted a training on Creative and Critical Thinking for High Potential Employees under the banner of ‘Connect to
Collaborate’ in August 2019.
Event Participations • AMRI Hospitals had participated at CII - Nursing
Conclave held in June 2019. Ms. Subini Thomas, Nursing Superintedent of Dhakuria, represented the hospital as a panelist in the event.
• Sunfeast 10th Health & Lifestyle Quiz was attended
by doctors of AMRI in July 2019. This quiz featured questions from Medical history, discoveries, trivia, its representation in culture including 60 odd specialties.
• The
American College of Obstetricians and Gynecologists (ACOG) is the United States’ leading professional association focused on improving the quality of health care for women in the US. ACOG is partnering with GE Healthcare to co-develop, tailor, and implement educational programs for physicians in India. GE Healthcare in collaboration with the American College of Obstetricians and Gynecologists had hosted 15 courses relating to women and women’s health on GE’s eLearning platform. Two of our doctors had attended the eLearning courses in August 2019.
• Six employees of AMRI Hospitals participated in the
conclave organized by Association of Healthcare Providers (India) in August 2019. The central theme of the conclave was ‘Coping with Multiple Challenges in Healthcare’.
ISSUE 1/JANUARY/2020
Leadership Retreat High-performance leadership teams are the heart of successful organizations, but functioning in a cohesive way can be challenging due to the myriad issues leaders face: time pressures, differences in personalities, lack of alignment, communication issues, conflicting strategic priorities, etc. To counterbalance these challenges, AMRI management organised Leadership Retreat 2019 to continually develop their capabilities, address important team issues, and discover ways to build and sustain a high level of performance. It was a 2 day programme at Ffort Raichak. Day 2 was filled with activities on teamwork, motivation and was conducted by our external training partner, Gray Matters.
Balanced Scorecard • Dr. Robert Kaplan and David Norton’s Balanced Scorecard is a management tool designed for organizations to manage their strategy. The scorecard offers a way to achieve a set series of objectives: Clarify and translate vision and strategy; Communicate and link strategic objectives and measures;Plan, set targets, and align strategic initiatives;Enhance strategic feedback and learning. • The balanced scorecard allows managers to look at the business from four important perspectives.It provides
answers to four basic questions: • How do customers see us? (customer perspective) • What must we excel at? (internal perspective) • Can we continue to improve and create value? (innovation and learning perspective) • How do we look at shareholders? (financial perspective) • AMRI organised a one day awareness workshop for the senior leadership, conducted by external training partner, Gray Matters in September 2019
3
ISSUE 1/JANUARY/2020
4
TEAM SPOTLIGHT
AMRI hospitals participated in the 9th Genius Excellence Award and won the trophy on the Dream Employer of the year. The best CHRO was awarded to Mr. Asish Raha, VP - HRM&D and Women Achiever of the year was awarded to Ms.Banani Ghosh, HR Head of Salt Lake Unit.
While people were severely affected by cyclone Fani in Orissa, our employees in AMRI Bhubaneswar ensured that there was no stoppage in regular patient service. Employees were appreciated for their efforts during the crisis period.
Salt Lake unit participated in CCQC 2019 and the Patient Service Team won the gold for their presentation on “Minimization of Wastage of Papers”.
AMRI Bhubaneswar received the Times Health ICONS where they were praised for services related to Cardio & Neuro.
ISSUE 1/JANUARY/2020
5
Celebrating the dawn of the new year, AMRI Hospitals ringed in the Bengali New Year called Poila Boishakh. The event was celebrated at Corporate Office with the distribution of sweet boxes. AMRI Mukundapur organised a grand lunch “ Maha Bhoj” on the occasion and AMRI Medical Center also had their Nobo borsho Rabindranath Tagore’s 158th birth anniversary was celebrations by distributing sweet boxes to all employees and doctors. observed at AMRI Salt Lake with much enthusiasm, AMRI Bhubaneswar celebrated fervour and aplomb.The performers paid rich tribute on the Raja festival in June 2019. The Gurudev’s birthday by offering dance, melodious songs, term Raja came from Rajaswala poems and recitals from his repertoire.The whole (meaning a menstruating woman), programme was very impressive and memorable. and in medieval times the festival became more popular as an agricultural holiday marking the worship of Bhudevi, who is the wife of lord Jagannath. To celebrate the occassion, a wonderful fashion show was organised in which all women employees participated.
CELEBRATIONS
AMRI Bhubaneswar organised a Food Festival in August 2019. This is an innovative way of bringing together all employees and the event received wholehearted participation.
Ganesh Puja, Onam and Vishwakarma Puja were celebrated with equal enthusiasm in all units of AMRI.
National Nutrition Week is observed every year from 1st September to 7th September to make people aware about the importance of nutrition for the Human Body and well being.
Durga Puja is one of the biggest festivals in West Bengal, where Goddess Durga is worshipped with great pomp and honor. AMRI Corporate Office celebrated the occasion heralding the advent of Goddess Durga with employees getting dressed in ethnic wear and decorating floors with Alpona. The Guest of Honor was Mr. Rupak Barua and Mr. D N Agarwal. AMRI Dhakuria celebrated with a great show of dance and song by the employees. AMRI Salt lake also put up nice performances in their pre puja buzz.
All the units of AMRI Hospital including Corporate office celebrated Christmas with lot of fun and activity. The celebration ended with distribution of cake and gifts to all employees of the hospital.
With the spirit of patriotism, all employees across all AMRI units gathered in large numbers for flag hoisting ceremony on 15th August, 2019. From reciting the National Anthem to greeting patients, the atmosphere resonated with the pride for our ancestors whose sacrifices in our freedom struggle brought out our firm belief of Swaraj. As India completed yet another glorious year of Independence, we celebrated by wishing all proud Indians... Happy Independence!
ISSUE 1/JANUARY/2020
6
SPORTS CORNER Employees and associates of AMRI Hospitals showed their competitive side in a football competition among all the units of the hospital.Everybody had a great time socializing and entertaining themselves because the result was of course, secondary. The competition was designed to foster a cordial relationship among all units of our hospital and to ensure the well-being of co-workers. AMRI Dhakuria came out with flying colours grabbing the winner’s trophy.
Salt Lake Women’s Team won the Emami Premier League in Cricket Championship in the month of September 2019.
FOCUS DAYS World Environment Day was celebrated in AMRI Mukundapur in June 2019
In a bid to recognize the noble and righteous services of doctors, AMRI Hospitals celebrated Doctors Day, by organizing various activities for the medical fraternity. Doctors at AMRI Hospitals participated in the activities with zeal and enthusiasm. The fashion show witnessed the doctors walking on the ramp with elegance and grace. The celebration turned out to be an excellent platform for the doctors to exhibit their talent and skills. AMRI Hospitals celebrated Nursing Day with a lot of pomp and show! The event saw felicitation of the nursing staff in an award ceremony, followed by festivities including song and dance performances.This annual ceremony is a platform not only for the nursing staff to showcase their talents, but also a gesture of appreciation for their constant efforts to facilitate patient care and
support to the hospital. The event was graced by Mr. Rupak Barua, Mr. Asish Raha, Mr. Bharat Reddy, Mr. Anil Malawat and many senior clinicians and the nursing team.
ISSUE 1/JANUARY/2020
7
SUCCESS STORIES
Success Stories
AMRI Hospital organized a felicitation programme for the meritorious children of its employees at AMRI Saltlake.
Principal of AMRI College of Nursing (Bhubaneswar) got Best Teacher Award from The Nursing Teacher Association of India.
Mr. Ankur Prasad Bose had been awarded the ISO/FSSC 22000 Food Safety Management Systems Auditor/ Lead Auditor Training Course.
Christmas AMRI Celebrations Hospital
organized a felicitation programme for theof meritorious children ofcelebrated its employees All the units AMRI Hospital including Corporate office Christmas with lotfor of fun and activity. The celebration distribution of cake and to all employees securing 85%ended andwith above marks in gifts board exam.of the hospital.
CULTURE CHAMP
BIRTHDAYS
“When Customers become your First Priority, you become their First Choice!”
Customers are our greatest asset , and the line quoted by famous author Jeffrey Gitomer- ‘memorable customer service can only take place in a human-to-human situation’ stands very true in the current story which is also a beautiful example of our AMRI Desired Behaviors - Integiry (doing the right thing) and Customer Delight ( striving to create enriching customer experience by meeting or exceeding their expectations ).
Ms. Shampa Mukherjee , working under RITU Hospitality Services at Mukundapur , while performing her duty had found one “ JIO Wif fi “ from room number1604 on 29th July 2019. Immediately she handed it over to the security department as per protocol. Later, it was handed over to the owner with proper verification. The customer was delighted to get it back and thanked Shampa and the hospital team for their efforts. Shampa has definitely set a perfect example for others to learn from. She proved that every job is a reflection of the person who does it and that every single effort made is another step taken towards enriching our customers’ experience.
EDITORIAL BOARD
Feel free to write back to us for any suggestion or feedback at hrconnect@amrihospitals.in
8
ISSUE 1/JANUARY/2020
EMOTIONS EMOTIONS IN THE EMOTIONS IN THE WORKPLACE EMOTIONS IN THE WORKPLACE IN THE WORKPLACE WORKPLACE
MANAGING YOUR OWN EMOTIONS
Situations that cause you to feel negative emotions are… well, emotional. It’s easy to react to emotional situations in ways we’re not proud of. The best way to combat unhealthy emotional reactions is to recognize, understand, and manage them. FIRST: RECOGNIZE
When your emotions start to bubble up, don’t panic. Take a deep breath and recognize them for what they are. Don’t react immediately — instead try to put a label on what it is you’re feeling. If you feel upset, what is causing you to feel that way? Are you angry? Frustrated? A combination of both? When did you become aware of the feeling? What triggered it? Don’t judge yourself for feeling any which way. THEN: UNDERSTAND
tend to get anxious. Regularly making time to connect with your team provides opportunities for you to instill confidence in your employees, their work, and their performance. Set uninterrupted time apart for each employee at least once a month (we recommend once a week, even if it’s a quick check-in) so employees can ask questions, provide updates, raise concerns, and provide feedback. 4. LISTEN MORE THAN YOU TALK.
Much of the time, someone experiencing negative emotions isn’t searching for solutions. They simply want to express themselves and release all the pent-up emotions they feel. Listening to them allows them to get it all out there and makes them feel cared for and heard. It also establishes you as a trusted resource who can be depended on.
6 HR STRATEGIES FOR A STRONG EMOTIONAL CULTURE
1. OFFER FREE TRAINING ON TOPICS RELATED TO EMOTIONS.
If you want an employee to grow in a skill, you typically provide training and resources to help them. The same is true regarding emotions in the workplace — if you put a concerted effort into helping emHow Employees Feel at they’ll be better equipped ployees effectively manage their emotions, to respond when issues arise. Consider providing training on topics Work and Why It Matters such as emotional intelligence, emotional regulation, anger management, stress reduction, conflict resolution, mindfulness, and other related topics.
After you’ve named your emotion(s), focus on the why behind them. Dig deep and try to discover their origin. Follow them down the pathway to where you are now. Are your emotions coming from something within you, or something external? If it’s a familiar emotion, think about other times you’ve felt this emotion and how you previously responded. What went well in those moments? What didn’t? How do How Employees Feel at you want to respond differently in this moment? 2. ENCOURAGE MANAGERS TO UTILIZE FREQUENT EMPLOYEE CHECK-INS. Work and Why It Matters FINALLY: MANAGE
Now that you’ve taken some time to cool down and reflect, you need If your managers aren’t already using one-on-one meetings to keep to figure out the best way to respond. There are no hard and fast rules a pulse on what’s happening within their teams, this is a quick-win strategy to help boost your emotional culture. When employees have Make work awesome. for how to respond, but here are some things to consider: How Employees Feel at quantumworkplace.com | hello@quantumworkplace.com | 1.888.415.8302 designated one-on-one time with their manager, it gives them a > Do you still feel the need to address theWork situation?and Why It Matters chance to build positive relationships with their manager, voice im> Is it possible you overreacted? portant concerns, ask questions, and provide feedback. > Are there things that need to be resolved before you can move for- 3. BEEF UP YOUR EMPLOYEE WELLBEING PERKS. ward? Make work awesome. are many external factors that affect our emotions, how we |Feel hello@quantumworkplace.com | 1.888.415.8302 How Employees atwill the There > What will you say when you doquantumworkplace.com address the situation? What handle them, and how they impact our physical and mental health. other person say? Work and Why It Matters Offering perks and benefits related to employee wellbeing encour> What did you learn from this situation that you can apply to future ages employees to take better care of themselves and shows that you care about them too. Think gym memberships, mental health days, situations like it? Make work awesome. EAP programs, financial counseling, etc. quantumworkplace.com | hello@quantumworkplace.com | 1.888.415.8302
DEALING WITH OTHERS’ EMOTIONS
Regardless of how well you handle your own emotions, you can’t control the emotions of others. But it is important to learn how to acknowledge them and respond appropriately. Unresolved issues can Make awesome.productivity, damaged relationships, and lowered leadwork to decreased quantumworkplace.com engagement. | hello@quantumworkplace.com | 1.888.415.8302 1. ALLOW FOR MISTAKES. No one is perfect, plain and simple. Mistakes are inevitable and, although they shouldn’t be simply accepted, they also shouldn’t be grounds for a scolding. Berating or punishing employees, especially in front of their peers, can cause humiliation and hostility. On the flip side, calmly correcting or excusing the rare mistake builds trust. But if mistakes continue to pile up, the manager and their employees should get together and create a performance improvement plan to make sure both parties are on the same page and have clear expectations. 2. BUILD A CULTURE OF TRUST. Sharing emotions, especially uncomfortable ones, makes us vulnerable. And we can’t be vulnerable if we don’t trust the people we’re sharing with. Everyone from senior leadership to interns and parttimers should feel comfortable being themselves and expressing emotions. When there is a culture of transparency and authenticity, employees can understand how others feel and adjust accordingly. 3. BE PRESENT. When managers and leaders are consistently unavailable, employees
4. PROMOTE BENEFITS AND RESOURCES ALREADY AVAILABLE TO EMPLOYEES.
Chances are you already offer benefits and resources related to employee wellbeing that your employees don’t know about or don’t know how to take advantage of. Be sure to promote these offerings regularly while also making a case for why they matter.
E EMOI EMOTIO IN TW IN THE EMOTIONS WO
5. OFFER ON-SITE ACTIVITIES THAT HELP RELIEVE STRESS.
Give employees a break from the daily grind every now and then by offering on-site activities that help relieve stress. Bring in a yoga instructor or a massage therapist once a quarter and let employees relax, breathe, and feel pampered. They’ll go back to their desks feeling refreshed, calm, and ready to tackle the rest of their week. 6. KEEP AN EYE ON YOUR EMPLOYEE ENGAGEMENT DATA.
Prevention is key when it comes to emotional wellbeing at work. One of the best ways to stay ahead of the curve here is to keep a close eye on your engagement survey data. Keep an eye out for issues that are creeping up within the company — employee comments will serve as a gold mine of information and paint a more comprehensive picture. Commit to taking action and follow up with pulse surveys throughout the year to stay informed of any issues that arise.
How Emplo
