Accesibility of the Gernika Peace Museum 2023

As of today, the Museum's accessibility status is as follows:

GENERAL INFORMATION

FREE ENTRY

People with an accredited disability have free entry (€0) to the museum.

INFORMATION DESK

In the entrance hall there is an information desk where the staff provides information on all the museum's services, spaces and programme. The counter has an adapted area.

LOCKERS

The locker service

located in the shop, where backpacks and other items can be stored.

We offer groups the option of storing the bags or backpacks they bring in lockers or chests in the same space.

WIFI

We offer free wifi without password.

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PHYSICAL ACCESSIBILITY

All rooms (except the didactic classroom) are fully accessible.

STREET ACCESS

The main entrance to the museum is via stairs. Handrails are installed to assist in ascending the steps. There is an accessible entrance located on Artekale Street. It is accessible via a lift.

All of the museum's circulation areas, however, are accessible.

Main entrance

Main exit

We have a lift with capacity for 4 people with numbering and a visual and Braille directory, but there are no sound indications.

The lift to the Museum is located in Artekalea Street. The telephone number to be called is indicated so that the museum staff can open it to the outside.

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BABY CHANGING TABLE

The adapted toilet in the shop has a baby changing table, a nappy bin and a sink in the front room.

WHEELCHAIRS

Wheelchairs are available in the reception for people who are tired.

STOOL CHAIRS

Folding stool chairs are available for use during the tour at the reception, on the 1st floor and on the 2nd floor.

Entrance

VISUAL ACCESSIBILITY

We are currently working on removing sensory barriers in the museum.

The permanent exhibition has several rooms with glass panels, so the contrast may be insufficient or reflections may occur.

History room (1st floor)

Human Rights room (2nd floor)

One room on the 1st floor (History room) has a glass floor and the contrast may be insufficient or reflections may occur.

There are railings around the perimeter of the History room (1st floor).

Assistance dogs are welcome.

HEARING ACCESSIBILITY

To make the museum's first audiovisual, "Begoña’s house", more accessible, we offer a transcription of the full text in video in 6 languages.

Entrance to “Begoña’s house”

At the entrance of the audiovisual room there are QR codes that redirect to the videos of the transcriptions.

The videos are hosted here:

• English:

https://www.youtube.com/watch?v=gCQ1Abxy3Js

• Spanish:

https://www.youtube.com/watch?v=Bi8arwLL2Jg

• Basque:

https://www.youtube.com/watch?v=3QWjHg85PHw

• French:

https://www.youtube.com/watch?v=AHLW2BILgw4

• Japanese:

https://www.youtube.com/watch?v=QO9jfI5GBdM

• German:

https://www.youtube.com/watch?v=UFaem_0HpmY

The other two audiovisuals are subtitled: the one called In Memoriam is located at the end of the first floor; the second, the testimonies, is located on the second floor. The latter offers subtitles in Basque and Spanish or English and French, depending on when you enter the room, as the video is looped.

INTELLECTUAL ACCESSIBILITY

The museum route is marked with yellow arrows and the exit with black arrows.

The first audiovisual (Begoña's house) is completely closed, which can cause the sensation of claustrophobia.

Audiovisual: Begoña's house

SUGGESTIONS OR IDEAS

Do you have suggestions for ways of improving access to the Gernika Peace Museum? We’d love to hear from you. You can reach us by emailing the Education Department at hezkuntza.museoa@gernika-lumo.net or give us a call: +34 94 627 02 13.

CONTACT DETAILS

Gernika Peace Museum

Foru plaza, 1 48300 Gernika-Lumo (Bizkaia)

Fixed tel. and WhatsApp number: 94 627 0213

museoa@gernika-lumo.net

www.museodelapaz.org