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FIVE TECH TIPS FOR A STRESS-FREE FIRST QUARTER AT CAL POLY

Sponsored by INFORMATION TECHNOLOGY SERVICES

There’s a lot to learn as a new Cal Poly student, so Information Technology Services (ITS) wants to make it easy for you to get connected to the technology tools and resources you need, when you need them. These five tech tips will help make sure your first quarter at Cal Poly starts out stress-free.

01 PROTECT YOUR PASSWORD Your Cal Poly username and password are your keys to accessing many university resources, including My Cal Poly Portal, your email account and campus Wi-Fi. Cal Poly accounts are protected by Duo, multi-factor authentication (MFA). Duo authenticates your identity in two ways—with something you know (username and password) and something you have (mobile device, landline, Duo token, security key or Touch ID). When logging in with Duo, make sure to enable the “remember me for 30 days” feature, so you only have to authenticate once a month.

02 GET CONNECTED You can access Cal Poly’s Wi-Fi network from any campus building and some outdoor spaces by connecting to the “eduroam” network. Once you’ve found eduroam on your smartphone or laptop, enter your username and password. You can connect to eduroam at Cal Poly or any time you visit an eduroam-member institution worldwide. If you bring any smart devices like TV’s, speakers, media streaming devices and gaming consoles to campus, they should connect to the “CP-IoT-Secure” network. Campus visitors can access free Wi-Fi by using the “CalPolyGuest” network.

03 BE SOFTWARE SAVVY There’s no need to purchase the Microsoft Office suite for your computer before you get to Cal Poly, because as a student, you can download it for free! Students gets five free downloads of Microsoft Office, including Word, Excel, PowerPoint and more. Adobe Creative Cloud is available to Cal Poly students for just $29.99 per year, which is just a fraction of the retail price. For more information about the dozens of other low and no-cost software titles available to Cal Poly students, visit tech.calpoly.edu and search “software.” 04 SEEK KNOWLEDGE ITS has an online library called the Knowledge Base with answers to common questions, step-by-step instructions for using tech services and helpful troubleshooting tips. Go to tech.calpoly.edu and click on “self-help” in the main menu to browse the Knowledge Base, or use the search bar to find information about a specific tools and services you need help with.

05 GET SUPPORT WHEN YOU NEED IT The ITS Service Desk provides concierge tech support to students online, over the phone and in person Monday through Friday from 8 a.m. to 5 p.m. They can assist with basic troubleshooting, hardware and software support and provide consultation regarding any ITS service. The Service Desk is located on the first floor of Kennedy Library’s Hub24. If you need tech support, go to tech.calpoly.edu and click on “support” in the main menu. For more information about the resources mentioned here, and to learn more about technology services for students, go to tech.calpoly.edu. Welcome to Cal Poly!