CNSTC: June 14, 2017

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June 14, 2017

Lifesaving texts

Around Town Missouri Supreme Court rejects appeal of red light cameras charter amendment. P.2

County police dog receives protective vest. P.3 County government military veterans to host flag collection. P.3

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Business

Photo by Ray Rockwell A St. Charles County 911 dispatcher monitors the 911 system. St. Charles County residents and those traveling through the county can now use text-to-911 on mobile devices at times when a 911 call is not safe or practical.

The freshly-launched text-to-911 service went live to start the month of June By Brett Auten St. Charles County residents and those traveling through the county can now use text-to-911 on mobile devices at times when a 911 call is not safe or practical. As always, a call to 911 still is the preferred form of communication but there are certainly several situations – whether it be a home invasion or a domestic violence situation - when texting for help would be the safer choice. “It gives our citizens a way to reach help in a more discreet manner,” St. Charles County Director of Emergency Communications Jeff Smith said. “This gives us another way for our citizens to communicate and summon help.” The overwhelming use of cell phones in the day-to-day lives of citizens of all ages was a key motivator in bringing text-to-911 to St. Charles County. Smith said that more than 70 percent of 911 calls are now received from a wireless device.

Texting could be more convenient for those with hearing or speech disabilities than a telecommunication device. “This adds an additional layer of enhanced functionality to our system,” Smith said. On the dispatcher end, a citizen text comes into the 911 system and their approximate location appears for the dispatcher on a computer-based map. The dispatcher texts the citizen back to confirm the phone number and location, and asks if it is safe to call. If the answer is no, the dispatcher will continue to text. The dispatcher will keep messages direct and to the point, using simple words and avoiding text lingo or abbreviations. “It looks similar to an old AOL chat session,” Smith said. Text-to-911 is not available in roaming mode and abuse of the system, such as texting fake emergencies, carries the same legal ramifications in the state of Missouri as abuse of the 911 call system.

This service is the latest step in a countywide upgrade of the 911 system. The upgrade of the county’s 911 system began in 2015 and was necessary to keep up with technology and the abundance of wireless 911 calls. Calls are answered by Public Service Answering Points (PSAPs) located throughout the county. All PSAPs, including those managed by the cities of Lake Saint Louis, O’Fallon, St. Charles, St. Peters and Wentzville, as well as the St. Charles County Department of Emergency Communications, operates a Motorola Solutions Emergency CallWorks cloud-based 911 system. Features of the system include off-site equipment for emergency backup, map-based caller identification and the ability for dispatchers to log in from any PSAP location. All St. Charles County PSAPs have adopted the same policies and procedures for handling and responding to text-to-911 messages. See TEXTS page 2

Serving St. Louis, St. Charles, and Lincoln Counties | FREE Online at mycnews.com | Vol. 19 No. 24 | 636-379-1775

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Movie

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Weather FRIDAY Sun; Scattered Storms 92/68 SATURDAY Sun; Scattered Storms 92/70 SUNDAY Sun; Scattered Storms 93/68 FirstWarn Weather

prepared by meteorologist Nick Palisch. For the latest updates visit www.facebook.com/nickswx.


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