The Problem With Foreign Call Centers

WOODROW WILCOX

On July 26, 2023, I made phone calls to various numbers of a medical billing firm with a client from Saint John, Indiana. It was a frustrating and grueling hour plus session.

Our client lives in Indiana but crossed the state line to use a medical firm in Illinois. The firm does not want to talk to us about how it made some mistakes that caused the client’s Medicare supplement insurance firm to never get the claim to pay it. They don’t want to follow Medicare rules. They just want our client to pay the bill.

When we phoned, we got a medical billing call center in El Salvador, Central America. We got bounced around to three people. The last one was Gabriella. We talked until she wanted the Medicare number of our client. He was on the phone and could have given me permission to state it or he could have stated it. But I stopped that to protect our client and the privacy of his personal information.

If a person in a foreign call center gets your Social Security number or your Medicare number, and passes it to someone else, how could an American prosecutor investigate the matter to find the guilty parties and prosecute them?

Every company doing business in the U.S. that uses an offshore call center is risking protected information of its customers in the U. S. The company doing business in the U.S. is using the foreign based call center to increase its profits without regard for the safety of the protected information of people in the U.S.

If the foreign based call centers were forced to relocate in the U.S., and someone did a criminal act with protected information, it would be much easier for investigators and prosecutors in the U.S. to find the criminals and bring them to justice.

Many communications companies in the U.S. are related and aligned together with companies that own satellite services or other firms that promote doing business internationally. I don’t believe that these firms or their leaders care about or even think about protecting senior citizens on Medicare or Social Security.

In my view, a President or a Member of Congress that does not want to stop the use of foreign call centers (especially in medical services) is no friend to any senior citizen or anyone else who lives in the U.S.A. The politicians that promote or protect the use of foreign call centers are enemies of everyone living in the U.S. because they support risking the privacy of people’s protected information. That could lead to identity theft that could harm residents of the U.S.

Note: Woodrow Wilcox is the senior medical bill case worker at Senior Care Insurance Services in Merrillville, Indiana. He has saved clients of that firm over three million dollars by correcting medical bill mistakes. Also, Wilcox wrote the book SOLVING MEDICARE PROBLEM$ which is available through book stores or online.

Services

AC/HEATING

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Wanted

LOOKING FOR THE OWNER OF A 1988 WELLCRAFT ST

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The work we do is extremely physically and emotionally demanding. Please consider this when applying.

Compensation: DO

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Real Estate

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Health/Personals

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Garage/Estate Sales

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Find Your Next Home In The Shopper

Misc.

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DOWNRIGGER WEIGHTS

$10 EACH Burnham, IL 630-886-6822

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Gray dresser and Coffee tables for sale for $25. 708-991-7392