Saved Client $34,699.79

Woodrow Wilcox

On March 31, 2023, I made phone calls from my office to help a client correct a billing problem to stop a hospital from pursuing him for $34,699.79. The wrongful bill was caused by a series of mistakes by Medicare.

The client switched from his employer’s group insurance to Medicare on October 1, 2022. But Medicare did not get around to correcting his Medicare record until March 4, 2023.

In January, our client had major surgery which cost over $250,000. When the hospital filed the claim for his surgery, Medicare denied it because Medicare records said that the client was still on his employer’s group insurance. The hospital billed our client because they wanted the money.

I had the client with me in my office to grant me permission to speak and question on his behalf. I had already reviewed the papers before we started making calls. I had an idea of what the problems were, but I wanted detailed information to give to the hospital to help them get their money and not bother our client.

Our client’s problem never would have happened if Medicare updated records in a timely manner. In this case, it took Medicare over five months to update the client’s Medicare file so that claims could be processed correctly.

In my letter to the hospital, I said that this problem was not caused by our client (their patient) or by the hospital. Medicare caused the problem. My work to help the client saved him $34,699.79.

All the help that I gave this client was FREE OF CHARGE. This insurance agency helps all our clients with Medicare related medical bill problems at no charge. It is one of the ways that we demonstrate that we care about our clients. If your insurance agent or agency does not give this high level of customer service, maybe you should switch to our agency.

Note: Woodrow Wilcox is the senior medical bill case worker at Senior Care Insurance Services in Merrillville, Indiana. He has saved clients of that firm over three million dollars by correcting medical bills. Also, Wilcox wrote the book SOLVING MEDICARE PROBLEM$ which is available through book stores and online.