H& P LOGI STI CS & ENGI N EERI N G Gm bH & Co KG
WORK INSTRUCTIONS MANUAL UNCONTROLLED COPY
H&P LOGISTICS & ENGINEERING GmbH & Co KG BUROPARK, OBERNEULAND, HERMANN HOLLERITH STR 10, 28355 BREMEN,GERMANY
WORK INSTRUCTIONS MANUAL ISO 9001:2008 QUALITY MANAGEMENT SYSTEM *****
ISO 14001:2004 ENVIRONMENTAL MANAGEMENT SYSTEM *****
OHSAS 18001:2007 OCCUPATIONAL HEALTH AND SAFETY
WORK INSTRUCTIONS MANUAL
Issued: SD Checked:WF
OHS
Approved: HF
THIS MANUAL CONTAINS PROCEDURES IN FOLLOWING 3 SECTIONS: 1. WORK INSTRUCTIONS RELATED TO EMS 2. WORK INSTRUCTIONS RELATED TO OHS 3. WORK INSTRUCTIONS RELATED TO QMS-EMS-OHS
WORK INSTRUCTIONS MANUAL EMS
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Work Instructions Related to Environmental Management System (EMS)
Work Instructions Manual-EMS Date printed 9/5/12 4:52 PM
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WORK INSTRUCTIONS MANUAL EMS
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Table of Contents
Table of Contents.................................................................................................................................................................................................................................... 2 14WI-434-001-00 ACTION PLAN & TIMING CHART - DEVELOPMENT OF ENVIRONMENTAL PROGRAM .......................................................................................... 3 14WI-434-002-00 ACTION PLAN & TIMING CHART - DEVELOPMENT OF ENVIRONMENTAL PROGRAM .......................................................................................... 5 14WI-434-003-00 ACTION PLAN & TIMING CHART - DEVELOPMENT OF ENVIRONMENTAL PROGRAM .......................................................................................... 6 Revisions ................................................................................................................................................................................................................................................ 7
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WORK INSTRUCTIONS MANUAL EMS
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14WI-434-001-00 ACTION PLAN & TIMING CHART - DEVELOPMENT OF ENVIRONMENTAL PROGRAM COMMITMENT and POLICY Environmental Policy Commitment 1 – WATER CONSERVATION -
Date started:
PLANNING Program Instruction 14WI-434-001 Objective 1 Target 1 Environmental Program 1 Action
PROCESS Conserve Natural Resources Minimize water use wherever technically and commercially practical Reduce water consumption by 10 % of present level within 1 year Water Consumption Education, training, notices, placards, resetting of flush water quantities
PROGRAM –TIMING CHART PROJECT: _________________________ LEADER: ___________________________
Date ________________
Description / Major Tasks
P-PLAN.
Timing Current Months Confirm project funding & resources Identify project leader
D-DO.
1
2
3
4
5
6
7
8
9
Select required equipment
Purchase, install equipment Try out & test process C-CHECK. Identify operational controls - WI’S
Maintenance Review program - monthly
A-ACT.
Monitor & measure characteristics Analyze results Improve/correct process
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10
11
12
WORK INSTRUCTIONS MANUAL EMS
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Significant Dates: _____________________________________________________________________________________________________
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WORK INSTRUCTIONS MANUAL EMS
14WI-434-002-00 ACTION PLAN & TIMING CHART - DEVELOPMENT OF ENVIRONMENTAL PROGRAM COMMITMENT and POLICY Environmental Policy Commitment 2 -- AIR EMISSIONS --
Date started:
PLANNING Program Instruction 14WI-434-002 Objective 2 Target 2 Environmental Program 2 Action
PROCESS Conserve Natural Resource of AIR Minimize air pollution wherever technically and commercially practical Reduce air emissions by 10 % of present level within one year Air quality checks Install filtering equipment if necessary
PROGRAM –TIMING CHART PROJECT: __________________________ LEADER: _______________________________ Date _______________ Description / Major Tasks
P-PLAN.
D-DO.
Timing Current Months Confirm project funding & resources Identify project leader
1
2
3
4
5
6
7
8
9
Select required equipment Purchase, install equipment Try out & test process
C-CHECK. Identify operational controls - WI’S
Maintenance Review program - monthly
A-ACT.
Monitor & measure characteristics
Analyze results Work Instructions Manual-EMS Date printed 9/5/12 4:52 PM
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11
12
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WORK INSTRUCTIONS MANUAL EMS Improve/correct process
Significant Dates: _____________________________________________________________________________________________
14WI-434-003-00 ACTION PLAN & TIMING CHART - DEVELOPMENT OF ENVIRONMENTAL PROGRAM COMMITMENT and POLICY Environmental Policy Commitment 3 -- WASTE DISPOSAL --
Date started: PROGRAM –TIMING CHART
PLANNING Program Instruction 14WI-434-003 Objective 3 Target 3 Environmental Program 3 Action
PROCESS Protect Natural Resource of EARTH Minimize waste disposal wherever technically and commercially practical Reduce waste material quantities to 10 % of present level within 1 year Segregate recyclable materials and separate waste Place notices with special waste bins for identification, segregation and disposal
PROJECT: _____________________________ LEADER: ___________________________ Date _______________
Description / Major Tasks
P-PLAN.
D-DO.
Timing Current Months Confirm project funding & resources Identify project leader
1
2
3
4
5
6
7
8
9
Select required equipment Purchase, install equipment Try out & test process
C-CHECK. Identify operational controls - WI’S
Maintenance Review program - monthly
A-ACT.
Monitor & measure
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10
11
12
WORK INSTRUCTIONS MANUAL EMS
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characteristics Analyze results Improve/correct process
Significant Dates: _________________________________________________________________________________________________________
Revisions Revision
00
Section
Month
Year
Summary of change
Changes highlighted in Italics
All
July
2012
Initial issue
NA
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WORK INSTRUCTIONS MANUAL OHS
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Work Instructions Related to Occupational Health & Safety System (OHS)
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WORK INSTRUCTIONS MANUAL OHS
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Table of Contents
Table of Contents ............................................................................................................................................................................................................................................................2 18WI-433-001-00 ACTION PLAN & TIMING CHART - DEVELOPMENT OF HEALTH & SAFETY PROGRAM .....................................................................................................3 18WI-433-002-00 ACTION PLAN & TIMING CHART - DEVELOPMENT OF HEALTH AND SAFETY PROGRAM ................................................................................................5 18WI-433-003-00 ACTION PLAN & TIMING CHART - DEVELOPMENT OF HEALTH AND SAFETY PROGRAM ................................................................................................7 Revisions ........................................................................................................................................................................................................................................................................9
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WORK INSTRUCTIONS MANUAL OHS
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18WI-433-001-00 ACTION PLAN & TIMING CHART - DEVELOPMENT OF HEALTH & SAFETY PROGRAM COMMITMENT and POLICY OH&S Policy Commitment 1 -- PREVENTION OF INJURY--
Date started:
PLANNING Program Instruction 18WI-433-001 Objective 1
PROCESS Maintain a safe workplace Minimize handling injuries
Target 1
Reduce frequency of injury by 10 % of present level within 1 year
OH&S Program 1
Prevention of injury through material handling equipment
Action
For products exceeding 10 kgs in weight use appropriate tools and protective equipment .eg support belts etc
PROGRAM â&#x20AC;&#x201C;TIMING CHART PROJECT: _________________________ LEADER: ___________________________ Date ________________ Description / Major Tasks Timing Current Months P-PLAN.
D-DO.
1
2
3
4
5
6
7
8
Confirm project funding & resources Identify project leader
Select required equipment Purchase, install equipment Try out & test process
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9
10
11
12
WORK INSTRUCTIONS MANUAL OHS
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C-CHECK. Identify operational controls
Maintenance Review program - monthly
A-ACT.
Monitor & measure characteristics Analyze results Improve/correct process
Significant Dates: __________________________________________________________________________________________________________
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WORK INSTRUCTIONS MANUAL OHS
18WI-433-002-00 ACTION PLAN & TIMING CHART - DEVELOPMENT OF HEALTH AND SAFETY PROGRAM COMMITMENT and POLICY OH&S Policy Commitment 2 -- PREVENTION OF ILL HEALTH --
Date started:
PLANNING Program Instruction 18WI-433-002 Objective 2 Target 2 OH&S Program 2
PROCESS Maintain a healthy workplace Minimize exposure to weather Ensure sufficient heating during winters and cooling during summers Prevention of ill health through heating and ventilation
Action
Install portable fans and maintain heating equipment by regular inspection
PROGRAM â&#x20AC;&#x201C;TIMING CHART PROJECT: __________________________ LEADER: ____________________________Date __________________ Description / Major Tasks Timing Current Months P-PLAN.
D-DO.
1
2
3
4
5
6
7
8
Confirm project funding & resources Identify project leader
Select required equipment Purchase, install equipment Try out & test process
C-CHECK. Identify operational controls
Maintenance Review program - monthly Work Instructions Manual - OHS Date printed 9/5/12 4:53 PM
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9
10
11
12
WORK INSTRUCTIONS MANUAL OHS
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A-ACT. Monitor & measure characteristics Analyze results Improve/correct process
Significant Dates: __________________________________________________________________________________________________________
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WORK INSTRUCTIONS MANUAL OHS
18WI-433-003-00 ACTION PLAN & TIMING CHART - DEVELOPMENT OF HEALTH AND SAFETY PROGRAM COMMITMENT and POLICY OH&S Policy Commitment 3 -- REDUCTION OF HAZARDS --
Date started:
PROGRAM â&#x20AC;&#x201C;TIMING CHART
PLANNING Program Instruction 18WI-433-003 Objective 3
PROCESS Maintain a safe and healthy workplace
Target 3
Minimize exposure to hazardous substances, equipment and processes wherever practical Decrease the number of incidents at site by 10 % of present level within 1 year
OH&S Program 3
Reduction of hazards through awareness and competence
Action
Communicate with and inform the workforce through signage, access controls and guarding of equipment
PROJECT: _____________________________ LEADER: ___________________________ Date ______________
Description / Major Tasks Timing Current Months P-PLAN.
D-DO.
1
2
3
4
5
6
7
8
Confirm project funding & resources Identify project leader
Select required equipment Purchase, install equipment Try out & test process
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9
10
11
12
WORK INSTRUCTIONS MANUAL OHS
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C-CHECK. Identify operational controls
Maintenance Review program - monthly
A-ACT. Monitor & measure characteristics Analyze results Improve/correct process
Significant Dates: _________________________________________________________________________________________________________
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WORK INSTRUCTIONS MANUAL OHS
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Revisions Revision
00
Section
Month
Year
Summary of change
Changes highlighted in Italics
All
July
2012
Initial issue
NA
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WORK INSTRUCTIONS MANUAL QMS-EMS-OHS
Work Instructions Related to QMS-EMS-OHS
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Table of Contents
Table of Contents ................................................................................................................................ 2 QEH-WI-423-001-00 Documentation ................................................................................................... 3 QEH-WI-622-001-00 Emergency Awareness Instructions - Office ........................................................ 7 QEH-WI-752-001-00 Special Process Validation ............................................................................... 12 QEH-WI-824-001-00 Incoming Inspection.......................................................................................... 13
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WORK INSTRUCTIONS MANUAL QMS-EMS-OHS
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QEH-WI-423-001-00 Documentation 1.0
Purpose
1.1
This instruction provides the details for the identification of the documentation required for the integrated Quality, Environmental and OH&S Management System at H&P logistics and Engineering.
1.2
To provide the framework to document and maintain the system.
2.0
Scope
2.1
The quality and environmental system is described in the Integrated QMS-EMS-OHS Manual which makes reference to the Management System, Procedures, Work Instructions, forms, attachments and records.
2.2
The documents collectively describe the management system. A typical pyramidshape documentation structure is shown on attachment A-423-001 and provides for: Tier I - Integrated QMS-EMS-OHS Manual Tier II - Procedures Manual (AP-MP-SP-QP) Tier III - Work Instructions Manual (WI) Tier IV â&#x20AC;&#x201C; Forms Manual and Records
2.3
The required documentation is controlled with the procedure QEH-AP-423 and is reflected in the completed forms that become the master document list, F-423-001. The documentation includes: 2.3.1
The quality, environmental, OH&S policies, objectives, and targets
2.3.2
The scope of the integrated management system
2.3.3
A description of the main elements of the system, their interaction, and reference to related documents
2.3.4
Documents, including records, required by the ISO 9001, ISO14001 and OHSAS 18001 standards.
2.3.5
Documents, including records, determined as necessary by the organization.
2.4
The required records are controlled with the procedure QEH-AP-424 and are reflected in the completed environmental records table, F-424-001.
3.0
Responsibility
3.1
The QMS-EMS-OHS Management Representative provides the overall leadership for the administration of the system.
3.2
The master document list assigns the approval responsibilities for each requirement of the system.
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3.3
The responsibility for the implementation of each procedure and instruction is identified in the individual approved and issued procedure and instruction.
3.4
In a supporting role the Management Representative is responsible for the provision of the documents and information required and necessary for the effective communication of relevant matters.
4.0
Definitions
4.1
As listed in procedure QEH-AP-423 for document control.
5.0
Document numbering, identification and details
5.1
Document numbering
5.1.1 Procedures, work instructions, forms and attachments are numbered to facilitate control of documents.
5.1.2 The Header and Footer for the manual, procedures and instructions are designed to provide the means to: • Include a company name and logo on documents, • Identify the document number, • Identify the document name, • Indicate the number of pages in a document, • Indicate the date and time a document is printed, • Indicate if the document is ‘controlled’ or ‘uncontrolled’ • Identify the QEH document as relevant to ISO 9001, ISO 14001, and OHSAS 18001 or • Identify a EH document as relevant to ISO 14001 & OHSAS 18001, or • Identify if the document is an ISO 9001 and/or ISO 14001 and/or OHSAS 18001 specific document, 5.1.3
In the footer of all manuala, the inclusion of the Blue-Globe, the Green-Recycle and the Yellow-Triangle Icons indicates that the document is relevant to the ISO 9001, the ISO 14001 and the OHSAS 18001 standards respectively.
5.1.4
Guide words: •
QEH – Document common to QMS,EMS & OHS
•
9 - Document specific to QMS
•
14 - Document specific to EMS
•
18 - Document specific to OHS
•
EH – Document specific to EMS and OHS
•
P – Procedure
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5.1.5
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•
WI – Work Instructions
•
AP – Administration / Management procedure
•
MP – Manufacturing, Production, Service, Inventory & Emergency procedure
•
SP – Sales / Customer service procedure
•
EP – Engineering / maintenance procedure
•
QP – Quality Assurance, Quality Control, Audit, Inspection & data control procedure
•
F- Form
•
Attachment
Examples for documents identification: •
“ EHQP-453-00” relates to EMS & OHS procedure referring to clause 4.5.3 ( non conformity, corrective and preventive action) of ISO 14001 & OHSAS 18001 regarding compliance.It also indicates that this is the initial issue and no revision has taken place since initial issue.
•
“14AP-431-03” relates to ISO 14001, clause 4.3.1 ( hazard identification, risk assessment and controls) which is an administrative / management procedure.It also indicates that it is the 3rd revision since initial issue
•
“9A-710-002-05” relates to the 2nd attachment ( three digits) referring to ISO 9001, clause 7.1.It also indicates that this is the 5th revision since initial issue.
•
“18WI-433-002” relates to the 2nd work instruction referring to OHSAS 18001, clause 4.3.3
5.1.6
Current revision level of the document is identified by the digits following the document number. For example, 9AP-500-00 indicates that it is the initial issue. When the procedure is revised and released, it will be 9AP-500-01 indicates that it is the 1st revision. The current revision level and date are recorded on the master list.
5.1.7
All templates and document numbers are controlled and issued by the QMSEMS-OHS Representative.
6.0
Related Documents
6.1
ISO 9001:2008, Quality management system requirements
6.2
ISO 14001:2004, Environmental management systems requirements
6.3
OHSAS 18001;2007, Occupational health and safety management systems
6.4
Integrated QMS-EMS-OHS Manual
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WORK INSTRUCTIONS MANUAL QMS-EMS-OHS
6.5
QEH-AP-423, Control of documents
6.6
QEH-AP-424, Control of records
7.0
Documentation
7.1
F-423-001 Master document lists.
7.2
F-424-001 Quality and Environmental records table.
8.0
Attachment
8.1
A-423-001, Documentation hierarchy,
9.0
References
9.1
Clause 4.2.3 of ISO 9001 standard
9.2
Clause 4.4.4 of ISO 14001 and OHSAS 18001 standards
10.0
Revisions
Revision
00
Section
Month
Year
Summary of change
Changes highlighted in Italics
All
July
2012
Initial issue
NA
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QEH-WI-622-001-00 Emergency Awareness Instructions - Office 1.0
Purpose
1.1
The purpose of this procedure is to provide a set of practical instructions to the administration in matters relative to potential emergency situations.
1.2
By having planned instructions to potential emergencies H&P Logistics & Engineering is better able to meet a goal of protecting its employees from harmful incidents.
2.0
Scope and responsibility
2.1
This instruction applies to a series of eleven (11) areas that may arise in the administrative or office areas of the company. The information and instructions provided may be included and covered in detail in other documents such as with an Employee Manual.
2.2
The prime responsibility for this procedure is with the Managing Director supported by QMS-EMS-OHS Management Representataive .
3.0
Instructions
3.1
Following scenarios are covered: 1. Environmental contamination 2. Medical emergencies 3. Fire threat 4. Bomb threats 5. Natural phenomena 6. Threats from visitors or callers 7. Break-ins / robbery 8. Building evacuation 9. Emergency telephone numbers 10. Who do you contact? 11. Personal safety
3.2
The following section1 through section 11 are included in this procedure to outline the instructions. 1.
ENVIRONMENTAL CONTAMINATION. Managing environmental issues: •
If you have reason to suspect a problem with the office environment (air quality, odors, particulates, etc.) contact your manager.
•
Describe the problem to the manager giving the reason for your concern.
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2.
3.
4.
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•
The manager may ask you to evacuate the office or ask you to call one of the local inspection agencies for a test of the office environment.
•
When the test results are received it should be passed to the manager.
•
The manager will then rectify the issue based on the report.
MEDICAL EMERGENCIES. During a medical emergency: •
Keep calm and immediately contact the ambulance service.
•
To insure adequate breathing, open and maintain the victim’s airway by tilting the head back.
•
If the victim is not breathing, immediately begin mouth-to-mouth resuscitation.
•
Check and recheck the victim’s carotid pulse in the neck, using two fingers. If pulse is not present, immediately begin CPR (cardiopulmonary resuscitation).
•
Stop all obvious bleeding by applying direct pressure over the wound with your hand. If available, use a clean cloth or bandage.
•
Do not move victim, unless a hazard is present. Keep the victim in a quiet, comfortable position.
•
Keep victim warm – do not induce seating.
•
Give no fluids - except very small sips of water only if requested by the victim.
•
Elevate the victim’s legs slightly, unless an injury is present on the chest or head.
•
Comfort and reassure the victim constantly.
FIRE THREAT. Fire threat instructions: •
Office personnel should be familiar with the location of fire alarms and fire exits.
•
If you detect a fire, activate the fire alarm and evacuate the premises.
•
The Designated person will then notify the fire department
•
The remotely operated vents must be opened prior evacuation..
•
All personnel must muster at the parking area.
•
Ensure everyone is accounted for and has left the office.
•
Stay clam and alert.
BOMB THREATS. Managing a bomb threat:
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•
Stay calm, don’t panic, and try to keep the caller on the line.
•
Ask questions and write down as much information about the caller as possible.
• 5.
6.
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[ ]
Male or female?
[ ]
Juvenile or adult?
[ ]
Nervous or calm?
[ ]
Any accent?
[ ]
Voice or speech characteristics?
[ ]
Background noise?
[ ]
When is bomb set to explode?
[ ]
Why are you doing this?
[ ]
Where is the bomb located?
Evacuate the office! And as soon as possible call the police and your manager.
NATURAL PHENOMENA. For natural disasters: •
In case of a localized natural disaster such as an earthquake, storm, hurricane, blizzard or flood, the company will allow employees to return home within a reasonable time to secure family and property.
•
If employees are alerted of an impending hurricane, they should immediately go to the center of the floor on which they work and stay away from the windows.
•
If it becomes necessary to evacuate the building, staff should follow the emergency evacuation procedures for the building.
THREATS / VIOLENCE IN OFICE . When person becomes threatening: •
Do not react. Most of the time it is possible to calm the person by explaining the reasons for the decision in a clear, step-by-step manner.
•
Make sure the manager is informed immediately about the situation.
7.
BREAK-INS / ROBBERY. Managing a break-in or robbery: •
If you have any reason to believe the intruder is still in the office, call the police before entering the premises.
•
If you are confronted and asked to “hand over the valuables” do so without question.
•
Inform your manager of the break-in and if you have not already done so, call the police and report the break –in or robbery.
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•
Determine what items were taken and what damage was caused and document this information.
•
Provide the manager and the police with a list of the items stolen or damaged.
•
Your manager will inform management of the event.
•
The manager shall immediately arrange to have any broken doors, locks, window, etc. repaired to secure the office.
8.
9.
10.
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BUILDING EVACUATION. Evacuation instructions: •
There may be instances because of fire, bomb threats, contamination, etc. when it will be necessary to evacuate the building as quickly as possible.
•
When an evacuation is necessary, proceed to the nearest designated fire exits.
•
Walk calmly to the exit and evacuate the building as quickly as possible.
•
Elevators must NOT be used.
•
Once everyone has reached the muster point (parking area), the office manager would verify that all personnel are accounted for.
•
All personnel must remain in the safe area and stand by for further instructions from building personnel or civil authorities.
EMERGENCY TELEPHONE NUMBERS. Facts you should know: To Reach
Business Hours
After Hours
Project Manager
_____________
_____________
Managing Director
_____________
_____________
Operations
_____________
_____________
Administration
_____________
_____________
Ambulance
_____________
_____________
Fire
_____________
_____________
WHO DO YOU CONTACT? : •
The manager or staff member should always call the police department, the fire department or the ambulance service first if personnel or the premises are at risk.
•
The manager shall immediately advice the Managing Director of any crisis situation.
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11.
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PERSONAL SAFETY. Things to think about:
Read the employee safety instructions card issued to all employees and be guided accordingly. For any further issues or clarifications please contact your department head. 4.0
Related documents
4.1
Clause 4.4.7 of ISO 14001 std
4.2
Typical internal memo
4.3
Employee safety card
5.0
Revisions
Revision
00
Section
Month
Year
Summary of change
Changes highlighted in Italics
All
July
2012
Initial issue
NA
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QEH-WI-752-001-00 Special Process Validation 1.0
Purpose
1.1
The purpose of this instruction is to provide a system for the validation and the control of special processes used at H&P Logistics & Engineering.
2.0
Scope and Definitions
2.1
Special processes are those processes where results cannot be fully verified by subsequent measurement and monitoring, or where deficiencies may become apparent only after the product is in use.
2.2
Special processes are candidates for quality, environmental and health and safety considerations.
3.0
Responsibility
3.1
The Project Manager has the prime responsibility to provide the system required to control and validate the special processes.
4.0
Special Processes
4.1
Typical special processes that normally require validation are listed below: •
Forecasting and planning
•
Securing logistics
•
Disposal logistics
•
Inspection and surveying
•
Emergency logistics
•
Inventory logistics
4.2
The Project Manager or a delegate provides the work instructions for performing, controlling, and recording these processes.
5.0
Documentation
5.1
F-752-001, Special Processes worksheet
6.0
Revisions Revision
00
Section
Month
Year
Summary of change
Changes highlighted in Italics
All
July
2012
Initial issue
NA
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QEH-WI-824-001-00 Incoming Inspection 1.0
Purpose
1.1
This instruction is to provide a system for performing, controlling and recording the incoming inspection of material received at H&P Logistics and Engineering.
1.2
This instruction describes the incoming inspection process for the control of materials and goods required for the integrated Quality, Environmental and OH&S management system.
2.0
Scope
2.1
This instruction applies to incoming inspection activities where only safe, healthy and environmentally friendly material and goods that meet specified quality requirements are received and accepted.
2.2
All Customer Supplied property received for use in our systems operations along with any customer physical samples supplied as acceptance criteria are subject to incoming inspection.
2.3
Incoming customer supplied property, if applicable, are handled per this instruction.
2.4
The materials purchased and received for use in our products for customers are subject to incoming inspection and therefore a "positive recall" system is not required.
3.0
Responsibility
3.1
The Project Manager and Site Supervisor provide the overall leadership and have the prime responsibility for the incoming inspection activities. They may appoint a delegate for this process if necessary
3.2
The supporting roles and responsibilities of personnel involved in the control of incoming materials are further detailed in this instruction and in reference procedure listed at paragraph 8 below.
4.0
Incoming inspection
4.1
In a supporting role the operations dept is responsible to ensure that this instruction is implemented and followed.
4.2
The receiver counts the number of shipping packages or items and inspects them for signs of tampering or damage and accepts the delivery by signing the receiving slip or delivery order.
4.3
Incoming items are identified and are inspected visually for conformance with the receiving slip.
4.4
The Identification tag form F-740-007 is a blank tag used to write in the information required to identify and to provide status of materials.
4.5
The general Receiving Instructions are:
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•
When a purchase is delivered or picked up, check that the supplier is included on the approved supplier list, F-740-003. See purchasing personnel, if supplier is not on approved list.
•
When a purchase is delivered or picked up, check that the receiving slip corresponds to goods actually received.
•
Check that the receiving slip corresponds to the goods ordered on the receiver copy of the purchase order.
•
Every receiving slip must have a Purchase Order number and a corresponding Production Order Number when applicable.
•
If a Receiving Slip does not list a Purchase Order, see purchasing department personnel.
•
Purchases received are placed in or near designated area for received material.
•
When a receipt is completed, sign and date the Receiving Slip and place it along with the receiver copy of the purchase order in the File Holder located in the purchasing department.
4.7
For non-traditional Customer Supplied Property such as CAD Data via E-mail and Computer diskettes, flash drives, etc, the receiving inspection and disposition of the received information is performed at the user location with the relevant manager or a delegate. The customer contact / sender are contacted for assistance and resolution when problems are found.
5.0
Acceptable material
5.1
Material that has been received and accepted is identified as follows: 5.1.1
Received OK : Identification tag, form F-740-007, or color marker notations applied directly to materials is used to identify the materials received for operations. Accepted materials are placed in designated "Received-OK" storage areas until further required.
5.1.2
Clearance Required: Identification tag, form F-740-007, or color marker notations applied directly to materials, is used to identify the materials received for operations. The tag identifies that the material requires further clearance and should not be used till further orders.
5.1.3
Customer Samples: Identification tag, form F-740-007, or color marker notations applied directly to materials is used to identify the material received from the customer as samples. The tag identifies the customer, the tool/ref number, the order number, etc. and remains with the physical samples until they are disposed of or returned to the customer.
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5.2
As required by receiving Instructions of paragraph 4.6 the receive/inspect operators' signature and date on a receiving slip is used to provide a verification that the received materials are acceptable for use.
6.0
Non conforming material
6.1
Non-conforming material found at incoming inspection is identified and segregated. The identification tag, form F-740-007 is used to write in and clearly designate the rejected material as DO NOT USE.
6.2
The NCR, rejected material / disposition report F-830-001 is completed by the receiver to provide the description of the reject and details for subsequent disposition of the product.
6.3
The rejected material report is a computer generated serialized multi-copy report and is used to provide the description of the reject and details for subsequent disposition of the product.
6.4
The receiver completes the applicable incoming material information in the upper portion of the rejected material report and makes distribution as follows: copy 2 is distributed to Project Manager copy 1 is distributed to QMS-EMS-OHS dept
6.5
The rejected material / disposition report form F-830-001 may also be used to identify and disposition other rejected materials such as in process and final in-house production and to control damaged, malfunctioning or out-of-calibration tools, etc.
6.6
When a product or service provided does not meet the requirements of the order, a Supplier Corrective Action request (SCAR) F-740-002 is prepared & issued by Purchasing and followed up until satisfactory corrections are made, per the corrective action procedure QEH-QP-852.
7.0
Inspection records
7.1
The receiving slip along with any Rejected Material reports make up the receiving inspection records and are retained in the payable file as records, per EHQP-454, control of records.
8.0
Related documents
8.1
QEH-AP-424, Control of records
8.2
QEH-QP-852, Corrective action
9.0
Documentation
9.1
F-740-002 Supplier corrective action request (SCAR).
9.2
F-740-003 Approved supplier list,
9.3
F-740-007 Identification (blank) tag,
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WORK INSTRUCTIONS MANUAL QMS-EMS-OHS
9.4
F-830-001 NCR, Rejected Material / Disposition report,
10.0
References
10.1
Clause 8.2.4 of ISO 9001 standard
10.2
Operational control clause 4.4.6 of ISO 14001 and OHSA 18001 standards
11.0
Revisions
Revision
00
Section Month
Year
Summary of change
Changes highlighted in Italics
All
2012
Initial issue
NA
July
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