December 6, 2019
3
Interactive Customer Evaluation Comment Regarding NASSIG Instructions:
light. We understand that your time is incredibly important. The expectation is that NEX service providers are I am having difficulties locating available during all posted business NASSIG instructions that apply to hours. We sincerely apologize for the the installation. I have searched the inconvenience this has caused you CNIC page and I do not have access and others. We have discussed this to your share drive. Is there another issue with NEX management, and way to locate these Instructions? they will be providing more oversight Response: All NASSIG instructions are available on this issue. For any future issues, please feel free to reach out directly to on the CNIC G2 Portal per CNIC the NEX Manager, Teresa Goley, at instruction. All personnel who are DSN 624-4278 / COMM 095-56eligible for portal access can do so 4278 or teresa.goley@nexweb.org. with their CAC card after setting up Comment Regarding an account. All Sigonella-specific NEX Water Delivery: instructions can be viewed under the I am currently a Culligan water CNIC EURAFSWA section of the delivery customer. Every time we portal at https://g2.cnic.navy.mil/. reorder, the delivery time is very If you do not have access eligibility unpredictable. We are told that but still need help viewing or someone must be home to accept understanding a NASSIG instruction, please reach out to the Administration the water delivery since we live off base. Our property is locked when department onboard NAS Sigonella no one is home, so leaving the bottles at M-SI-Admin-Correspondence@ unattended is not an option. We both fe.navy.mil or DSN 624-2897 work full time and can’t be here for / COMM 095-86-2897. an entire day between 0730-1730 Comment Regarding Auto Port: waiting for delivery. Is it possible to I have conducted business with the have an option to pick up bottles at the Auto Port on NAS II several times and NEX instead of delivery? Or a bottle also pass by there in the mornings. swap similar to propane tanks? This I have noticed that even though the process is in dire need of improvement. posted hours of operation indicate an Response: opening time of 0900, the fence is Thank you for taking the time still locked and customers are waiting to voice your concerns and offer a for an employee to open the shop. suggestion for improvement. The NEX Why is this the case? One time, I is looking into possible alternative had scheduled service on my car for options for customers like you to 0900 and an employee finally came accept their water deliveries and to open the gate at 0920. The Auto Port should either adhere to its posted will propose those to the vendor. hours of operation or reevaluate those We understand that for households where all the adults work during the hours if they cannot open at 0900. day, it can be a challenge to carve Response: out your time for deliveries. At the Thank you for bringing this issue to "ICE" cont’d on Page 11
THE SIGNATURE
U.S. NAVAL AIR STATION SIGONELLA
Commanding Officer Capt. Kevin Pickard Executive Officer Cmdr. Patrick J. Moran Command Master Chief CMDCM Nancy Estrada EDITORIAL
Public Affairs Officer Lt. Karl Schonberg karl.schonberg@eu.navy.mil Assistant Public Affairs Officer Janine Scianna janine.scianna@eu.navy.mil Community Relations Officer Dott. Alberto Lunetta alberto.lunetta.it@eu.navy.mil PAO Staff Writers \ Photographers
MC2 Joshua Coté joshua.m.cote@eu.navy.mil
MR2 Kyle Drummond kyle.m.drummond@navy.mil CONTACT US
Naval Air Station Sigonella, Sicily thesig@eu.navy.mil DSN 624-5440; 095-86-5440 PSC 812 Box 7, FPO, AE 09627-0001
This newspaper is an authorized publication for members of the military services overseas. Contents of The Signature are not necessarily the official views of, or endorsed by, the U.S. Government, the Department of Defense (DoD), or the U.S. Navy. Editorial submissions are welcomed from all Naval Air Station Sigonella departments, divisions and tenant commands. Editorial submissions should be sent to the Public Affairs Office via thesig@eu.navy.mil. All articles submitted by non-staff members will be considered contributing writers.
