Interactive Customer Evaluation

Comment Regarding NASSIG Instructions:

I am having difficulties locating NASSIG instructions that apply to the installation. I have searched the CNIC page and I do not have access to your share drive. Is there another way to locate these Instructions?

Response:

All NASSIG instructions are available on the CNIC G2 Portal per CNIC instruction. All personnel who are eligible for portal access can do so with their CAC card after setting up an account. All Sigonella-specific instructions can be viewed under the CNIC EURAFSWA section of the portal at https://g2.cnic.navy.mil/. If you do not have access eligibility but still need help viewing or understanding a NASSIG instruction, please reach out to the Administration department onboard NAS Sigonella at M-SI-Admin-Correspondence@ fe.navy.mil or DSN 624-2897 / COMM 095-86-2897.

Comment Regarding Auto Port:

I have conducted business with the Auto Port on NAS II several times and also pass by there in the mornings. I have noticed that even though the posted hours of operation indicate an opening time of 0900, the fence is still locked and customers are waiting for an employee to open the shop. Why is this the case? One time, I had scheduled service on my car for 0900 and an employee finally came to open the gate at 0920. The Auto Port should either adhere to its posted hours of operation or reevaluate those hours if they cannot open at 0900.

Response:

Thank you for bringing this issue to light. We understand that your time is incredibly important. The expectation is that NEX service providers are available during all posted business hours. We sincerely apologize for the inconvenience this has caused you and others. We have discussed this issue with NEX management, and they will be providing more oversight on this issue. For any future issues, please feel free to reach out directly to the NEX Manager, Teresa Goley, at DSN 624-4278 / COMM 095-56- 4278 or teresa.goley@nexweb.org.

Comment Regarding NEX Water Delivery:

I am currently a Culligan water delivery customer. Every time we reorder, the delivery time is very unpredictable. We are told that someone must be home to accept the water delivery since we live off base. Our property is locked when no one is home, so leaving the bottles unattended is not an option. We both work full time and can’t be here for an entire day between 0730-1730 waiting for delivery. Is it possible to have an option to pick up bottles at the NEX instead of delivery? Or a bottle swap similar to propane tanks? This process is in dire need of improvement.

Response:

Thank you for taking the time to voice your concerns and offer a suggestion for improvement. The NEX is looking into possible alternative options for customers like you to accept their water deliveries and will propose those to the vendor. We understand that for households where all the adults work during the day, it can be a challenge to carve out your time for deliveries. At the end of the day, however, water delivery services are a contract between you and a private company and the NEX is simply a facilitator of that contract. If the terms of the contract do not ultimately meet your needs, there is limited means for the NEX to alter them.

For future concerns, please feel free to reach out directly to the NEX Manager, Teresa Goley, at DSN 624-4278 / COMM 095-56-4278 or teresa.goley@nexweb.org.

Comment Regarding MWR October Fest:

My family flew in to visit and we were all looking forward to Oktoberfest. But when my husband went to buy tickets they said it is only 18 and up, so my 16 and 17 year-old nephews couldn’t go. We are not drinkers but we like German music and food.

Response:

Thank you for taking the time to provide feedback on Oktoberfest. Unfortunately, MWR does not allow minors to attend Oktoberfest due to the drinking age of the installation. We apologize if this provided an inconvenience to your family. This adults-only atmosphere is also in keeping with traditional German Oktoberfest events, where children younger than the drinking age are normally not allowed to be present in beer tents in the evenings. We hold many other events, like the accompanying AutumnFest event, that are geared towards entertaining families like yours and hope you were able to enjoy those festivities.

For any future comments, please feel free to reach out to the MWR Director, Courtney Silvestre, at DSN 624-0503 / COMM 095-56-0503 or courtney.silvestre@eu.navy.mil.

Comment Regarding MWR Facilities:

We have received a few comments about the state of cleanliness of base buildings. Allow us to explain the schedule and policies for facility cleaning.

Response:

CNIC-funded buildings have contracts with vendors that specify the scope and frequency of janitor services. Most facilities are scheduled to receive sweeping twice per month and wet mopping once per month. Bathrooms receive daily cleaning. Buildings operated by other entities may budget and schedule the cleaning of their facilities at a differing frequency from CNIC.

While we wish we could provide daily cleaning, we operate in the reality of a constrained budgetary environment. Commands are encouraged to maintain cleanliness standards in their work spaces so they are maintained in between cleanings. That said, if you believe a contractor is not performing the required level of service, please report the issue to your building manager for action.

For questions about cleaning contracts, please reach out to your building manager or Lt. Aaron Thompson, Asst. Public Works Officer, at Aaron.Thompson@ eu.navy.mil or DSN 624-5444 / COMM 095-86-5444.