Interactive Customer Evaluation

Comment Regarding Commissary:

I am a local national. It would be nice if we could enter the commissary periodically (for example one day per month) to be able to purchase items. Just a suggestion, thanks!

Response:

Thank you for your suggestion. We agree that the commissary is a wonderful amenity for our community and wish we could share it with our host nation partners. Unfortunately, the Defense Commissary Agency has strict statute and regulations it must follow regarding customer eligibility. DeCA is not authorized to grant shopping privileges to anyone who is not a member of the force according to our Status of Forces Agreement. Only the U.S. Congress has the authority to change the policy.

Again, we appreciate your suggestion and encourage you to reach out directly to the commissary office, Edwin Rodriquez, with any future concerns or suggestions. He can be contacted at DSN 624-4385 / COMM 095-56- 4385 or Edwin.Rodriguez@deca.mil.

Comment Regarding PSD:

My Command Pay/Personnel Administrator (CPPA) has been waiting for PSD to approve his CPPA access for a month. We received no help until my CPO called. The CPPA was then told that he was required to update a training before his access could be approved. He followed up by sending the completed training certificate the same day. We have attempted to call PSD numerous times since then, and they promise to call back. My CPPA needs access to perform his duties, and provide service to command personnel for time-sensitive personnel issues.

Response (from PSD OIC Lt. Fox):

Thank you for providing feedback on this important issue. Customer service is a critical component of the PSD mission, and we strive to meet tenant command expectations. With respect to your particular issue, unfortunately the pending CPPA did not leave his contact information, and it is difficult to remedy the situation without it. Please know that anytime a customer has a personnel issue, they are welcome to contact the PSD chain of command for resolution, including the Officer in Charge. We are ALWAYS here to assist. Please reach out anytime to me at makia.fox@eu.navy.mil or at DSN 624-5300 / COMM 095-86-5300.

Comment Regarding NAS II Road Conditions

We have received some comments about the state of road conditions at NAS II. Allow us to discuss some of the ongoing road construction projects.

Response:

As all base personnel are aware, both installations are undergoing major constructions projects such as the new ECP at NAS II and solar panel installation on NAS I. In addition to these projects, Public Works is also diligently working to upgrade some of the utilities and asphalt across NAS II.

For the utilities project, Public Works is currently working to repave sections of NAS II roads that were cut into to install new natural gas distribution pipelines. When complete, the new asphalt should make your ride much smoother.

For comprehensive road repairs, Public Works is developing a longterm plan to repave all roads on NAS II over the next several years. Small sections will be repaved each year as budgetary resources become available. While all of these projects certainly cause temporary inconveniences, they all are improving the safety, functionality, and efficiency of the base. We appreciate your patience as we continue to make strides towards upgrading our installation.

Housing BZ:

I want to thank housing for what they do, especially Simona. I live out in the economy and had an issue with my water not running. I went on a work trip that prevented me from being in the local area and just by email my problem was fixed that same day. They are doing an amazing job and even provided follow-up afterwards. Thank you Housing office!!!

Thanks to the whole Housing staff that helped me and my family find a wonderful house in the economy. My counselors, Guiseppe Fresta, Monica Drigo, Tony and Carmello were very professional, courteous, and helpful. Overall a great experience. Thanks again!