INTERACTIVE CUSTOMER EVALUATION

Comment Regarding Marinai:

Ants are all over my house in Marinai. What are you doing for corrective action? They’re are everywhere in housing with nothing being done. I have them climbing on the walls in my upstairs bathroom. How much are we paying pazzorati to fix this? Probably nothing. That’s why nobody likes this place bc nothing ever gets done.

Response:

Thank you for letting us know about your concerns. We have entered the rainy season in Sicily, which often drives ants to look for shelter like inside homes. If your insect issues persist please place a trouble ticket with Pizzarotti at 095- 518-3394 or 342-347-1370 as they can help seal holes or cracks in your home as well as spray inside or outside of your home. In the meantime preventative measures can make a big difference in deterring them. We recommend making sure your kitchen is clear of crumbs and cleaning dishes as soon as possible. Use food storage containers with a good seal. When grilling, make sure to remove food residues afterwards. You can also try using commercial pesticides from the commissary or NEX. For any future concerns or assistance, please feel free to contact the Housing Director, Peter Faulk, at peter.faulk@eu.navy.mil or DSN 624-4070 / COMM 095-56- 4070.

Comment Regarding Commissary:

We have received many ICE comments regarding the commissary produce and expiration dates. Though our answer addresses everyone’s concern and example comment is provided below:

Yesterday I shopped at the commissary. I left the molded strawberries on the shelf, put back the milk expiring the same day, and passed on buying the chicken legs that just looked off. At the register the helpful cashier let me know the horseradish I was about to buy was expired (by three days). When I got home I realized I had purchased a box of Triscuits past their sell by date. I am sick of buying food that goes bad before it’s sell by date. And I am sick of being provided with so many options to buy stale, expired or rancid food on a daily basis. I’m AD and have been stationed at Rota and Bahrain we never had any of these problems.

Response:

We know how important it is to have convenient access to quality groceries, especially in an overseas location. We, along with our commissary partners are committed to ensuring food is as fresh as possible, but please be understanding that our distribution chain actually puts us at an inherent disadvantage.

For your awareness, Sigonella is at the end of the distribution supply chain. Therefore, our products will naturally have shorter life spans than in other locations. However, we also recognize that we must remain vigilant in making sure stocked foods are within their “sell by” dates. As always, if you ever discover that you have bought expired items, you are entitled to a full refund.

In order to address some of these issues as a part of our constant process improvement the commissary increased the purchasing of fresh produce with local suppliers. We also are working to improve the expiration dates on milk in particular, and will be offering discounts on products with short shelf lives for quick sale.

For any future commissary concerns, please feel free to reach out directly to the store manager, Mr. Edwin Rodriguez, at Edwin.Rodriguez@deca.mil or DSN 624-4385 / COMM 095-56-4385.

Comment Regarding Food Court Restrooms:

I feel that Public Works is failing to conserve resources with the trouble call that is in place with a toilet from late August. This is located in the restroom facility at the food court of NAS I. There is a sign taped to the toilet stating that PW is aware of the toilet running water constantly. As stewards of natural resources, among many other things in our environment, I am taken aback that PW did not secure the faulty toilet if they were unable to perform a repair in an expedient manner. I can only imagine the amount of water that has been wasted in 2 months.

Preserve natural resources, water, for our continued use across the globe.

Response:

Thank you for bringing this issue to our attention. We are pleased to report that the issue has been corrected. Working through higher priority service calls, we were not able to respond as quickly as we would have liked. For future plumbing issues, Public Works can certainly secure toilets while they await repair. Please ensure that your building manager conveys the issue when creating a trouble ticket. This ensures that the issue is properly documented and Public Works can address special considerations like shutting off the water supply to broken fixtures.

Again, thank you for your constructive feedback. We appreciate your concern for resource conservation as it is a high priority for our installation. For any future facilities or environmental concerns, feel free to reach out to Lt. Aaron Thompson, Asst. Public Works Officer, at Aa-ron.Thompson@eu.navy. mil or DSN 624-5444 / COMM 095-86-5444.

Comment Regarding Childs Playground:

The playground at the early intervention center on NAS1 is a nice alternative to the freedom park, but the equipment is caked in dirt, mold, and debris and there’s garbage all over the place. Can public works or maintenance help? I throw out trash when I am there with my children, but it’s a constant battle it seems and it seems like a neglected area that could benefit from some TLC.

Response:

Thank you for you input and we appreciate the watchteam backup in this matter. The Base Oper-ating Support Contractor (BOSC), managed by Public Works, is responsible for cleaning the playground equipment near the EDIS Clinic. According to the contract, the playground equip-ment is to be cleaned weekly. During a site visit performed by Public Works in direct response to your comment, it is clear that the contractor failed to meet the cleaning periodicity require-ment. The playground has since been cleaned and Public Works will continue monitoring BOSC to ensure full compliance with contractual requirements.

BZs to Postal Service:

1) I have to give a Bravo Zulu to the 2 female postal workers working 2 Dec 2019 around 1200, specifically Ceresola. Not only are those two always extremely nice and helpful when I come by, but Ceresola was very quick and courteous in finding 3 packages in less than 5 minutes that other employees could not find on multiple prior visits. She was very concerned about ‘making the customer happy’ even offering the office phone number to call before my wife goes through the process of wrangling up young kids in the car to head to the post office, to ensure the packages would be ready and the experience would be smooth. Outstanding customer service, going above and beyond. Thank you!

2) The NAS 1 postal personnel are amazing, I absolutely love the new addition of civilian employees. Keep up the good work. Reliable, dependable service with a smile.

Every week I am at the NAS1 post office with mail and look forward going even during the busy holiday season. Every single staff member at the post office is warm, helpful and kind even with the average of 5 boxes that I bring. They have successfully navigated difficult return forms from the stores I purchased to ensuring mail I send to my fellow military members overseas is correct. My experience in Sigonella is better because of them and grateful for what they do. 6 Star service.

3) Let me tell you that you’re about to hear some serious praise of the staff working at this facility. Everyone was amazing, smiling, welcoming and ready to help, they all went above and beyond the regu-lar call of duty. We were super stressed about having to ship some last minute stuff to different locations and they made the whole process far less stressful than it would have been. I wish we had such excellent service in CFAY Yokosuka base. Give these kids a raise, a promotion, an award!! I’m a fan for life. Here are some of the people who helped us out: Miss Samantha Jackson, Sgt. Wilson, and LSSN Clark. THANK YOU FOREVER!!

4) Wanted to let the post office they did a great job with getting all of the units their packages before Christmas break. Lots of packages were delivered to base and they did an amazing job with separating and letting units pick up in a timely manner.