Interactive Customer Evaluation

Comment Regarding Barracks Room Entering Procedures :

Is there a standard operation procedure to walking into an occupied room? Last week I was walking out of my room and my common area room door was opening. There was no knock, there was no “greeting or voice like a sound off,” just a man walking into my room. I am a female. I don’t feel like that is right or that should be allowed. The people who work in the barracks should know better than that.

Response:

Thank you for your voicing your concern regarding the barracks room entry procedure. There is in fact a standard procedure which all personnel should follow when entering private quarters. First, staff/ maintenance personnel are required to knock firmly and announce their presence and intention. If there is no response after allowing sufficient time to respond, then the staff are authorized to unlock the door, knock, and again announce their presence. If the resident is sleeping or showering, the inspecting party will not go any further and will leave a room entry form on the door. We discussed your comment with Unaccompanied Housing supervisors, and they have subsequently conducted refresher training with all barracks employees and maintenance staff.

Comment Regarding NAS 1 Parking Structure Construction:

Is there any timeline for the parking areas to be opened back up? The work on the parking lots even before the COVID 19 scare has been extremely slow and now it has ground to a halt. I am sure the Italians would like to come back to work. Thanks for your time!

Response:

Thank you for asking this question. Unexpected and challenging soil conditions dictated a redesign of the piling construction, which resulted in delays at the beginning of the project. This careful approach will result in a long-lasting quality structure, which will go a long way toward reducing our overall environmental footprint. Fortunately, the contractor is currently on track to complete the solar panel project on time in mid October.

We thank you for your continued flexibility and cooperation in this matter.

Bravo Zulus

BZ to MVRO

This ICE survey is for MVRO. I greatly appreciate the efficiency and support of the MVRO during the COVID-19 pandemic. MA2 Dodson’s attentiveness, response time, knowledge, and support went above and beyond standard customer service - especially during this time of altered means of conducting business. I was anticipating difficulty in updating my vehicle’s registration due to an abrupt change in PCS dates but MA2 made it straightforward and painless. The continued support is noticed and appreciated - thanks again!

BZ to CDC Director

I wanted to give a “kudos” to the CDC Director for being so kind during this period. She has answered each phone call or email with clear and direct information. We don’t always know what is happening right now moving forward, which is actually ok, and she is always able to be compassionate, informative, and patient while being peppered with, what I am sure are, frustrated parents. I have personally appreciated her empathy and willingness to reach out. What an outstanding member to have on the team giving star service!

Response from Courtney:

“Thank you so much for taking time to share your experience with our CDC and more specifically your positive experience with our CDC Director, Lee Papa. During a time of so much uncertainty, she has provided constant communication with our families and staff. Her passion for taking care of children is seen on a daily basis but it shines even brighter during this difficult time. We are grateful to have her as part of the NAS Sigonella team and thrilled to hear about her positive impact she has on our families.”