Interactive Customer Evaluation

Comment Regarding Commissary:

My comment regards the commissary. During the early bird hours from 0800-1000 on Tues 23 Apr, employees were looking through the glass doors at customers locked outside at 0815. Customers were let inside under the understanding their internet was down and they were unable to process credit card transactions. At 0840, they began processing customer orders. Not sure what the actual issue was, but locking customers outside during open hours seems like a bad move, generally.

Response:

Thank you for bringing this information to my attention. On that day, the router that supports commissary transactions was not working and had to be rebooted. No cash or credit card transactions were possible while the router was down. Normally the rebooting process takes 15 or 20 minutes and during that time, entrance is restricted. That particular day, at the request of customers, the manager on duty agreed to let customers begin shopping during the rebooting process. Going forward, to minimize any confusion, the commissary managers will follow established DeCA protocol for system failures.

Comment Regarding Motorcycle Course:

The Basic Riders Course I attended at NAS II on 17-18 April 2019 was extremely helpful. The coaches were knowledgeable, respectful, and committed to educating us on the importance of motorcycle riding safety and riding defensively on the road, especially on Italian roads. The coaches took one on one time with anyone they felt needed additional instruction in a particular area. Coaches LS1 Ochoa, SSGT Palmerton, and HM3 Malvoisin are a huge asset to Safety and should be commended for their hard work. I look forward to attending the Advanced Riders Course in May. The only negative to the training is the actual course location. The class is held in a parking lot where vehicular traffic requires access to enter and exit the parking lot, which I felt to be a bit unsafe. Especially for firsttime riders and their inexperience in throttling down in an emergency situation. Additionally, the lines painted on the asphalt are barely visible and the parking lines interfere with the rider’s ability to interact efficiently with the physical course. I work for PWD and understand that the current course location is temporary until a permanent site is dedicated to solely to a motorcycle safety training; however, if the current (temporary) course can be painted with the proper thickness and color it would be extremely beneficial to coaches and riders.

Response:

Thank you for your positive feedback. Our number one goal for our motorcycle courses is to promote safety through education, training, and culture. As you probably already know, sace on NAS II, particularly paved space, is at a premium. The good news is that the current range has been approved to be the permanent location moving forward. The approved project includes re-painting lines, repairing asphalt repair, and expanding the parking lot for use as the motorcycle course. This project is tentatively scheduled to begin mid-June. The Safety department has added extra motorcycle coaches during the course to guide the riders and provide live demos for motorcycle movements. We apologize for any inconveniences during your experience at the temporary course. If you have any further questions please contact, Chief Benton (Safety Officer) at DSN 624- 6261 orAZ2 Aguilar (Motorcycle Manager) at DSN 624-2031.

Comment Regarding Parking Regulations:

Tenant commands including the squadrons continuously park their TAD vans in unauthorized spots while waiting for their Sailors to shop. They allow the vans to run and today their van overheated, blocking other parked vehicles because they were parked illegally. Please communicate to commands May 31, 2019 that they are not allowed to park illegally while they wait for people. Park in an actual parking spot. There could have been an accident today.

Response:

Thank you for voicing your concerns about parking regulations. As a reminder for all ICE comments, the more details you can include, the better we can address the underlying issue. Without more specifics on the issue you described, it is difficult to provide an adequate response.That said, let’s all remember that in our close-knit community, it is important that we treat everyone around us with respect. That means obeying all parking regulations and signs on both bases. We all live and work in this community, so let’s not make life more difficult for others by impeding traffic, parking in authorized spots, etc. On another issue, a reminder to all operators of government vehicles that it is mandatory to follow all proper procedures. You should not be allowing your vehicle to idle while parked. Moreover, we should all be conscious about being good stewards of our environment and conserve fuel. Letting engines idle unnecessarily is not in keeping with that philosophy.