Interactive Customer Evaluation

Comment Regarding American Driving:

We have received multiple ICE comments regarding reckless driving in the triangle.

Response:

Thank you for your observation and feedback. This has been a topic I have highlighted in previous Captain’s Log episodes, social media posts and publications in the Signature. Needless to say this is a topic I take very seriously. The safety of our local national population, service members, civilian employees, and their families is at the top of my priorities. You are correct, for those of you who have experienced it, reckless driving is a considerable danger on our roads.

Again I reiterate to all service members and families attached to Sigonella, SLOW DOWN! With the number of slow moving vehicles, goat-herds, stray animals, and cyclists please drive safely with caution. Please remember, as service members and civilians assigned and serving overseas we are all ambassadors of our Nation. A single instance of reckless driving between an American service member or civilian employee and our Italian hosts could have a lasting negative impact on our strategic relationship. If our Naval Security Forces see reckless driving, I have the ability to immediately revoke your driving privileges. I don’t want to be the bad guy, but your safety and the safety of all who work in and around NAS Sigonella is too important to risk with bad decisions behind the wheel. Please help me by thinking and slowing down.

Comment Regarding the Barracks:

We have received several comments regarding the Unaccompanied Housing policy shift in making the Assistant Command Duty Officer responsible for all UH lockouts. Our response below appropriately addresses all of your comments and concerns.

Response:

Thank you for your comment. The Housing office strives every day to provide the best customer service possible. As many of you have noticed and commented, Unaccompanied Housing has raised the level of responsibility for lockout procedures in order to more closely align with the intent of the Commander Navy Installations Command instruction.

The UH CNIC instruction identifies a Resident Advisor to maintain good order and discipline, security, and verify room entry during off duty hours. Normally, this role would be filled by an E7-E9. Since we don’t have any E7- E9 geographic bachelors living on base here at NAS Sigonella, our very junior Resident Advisors have been authorized to perform some of these functions through a waiver.

We understand that forgetting your room key can occasionally happen, but the high number of lockouts can become extremely disruptive to the long-term schedule and well being to our RAs who also maintain a “day job” with their normal command.

With our procedural shift, Command leadership and Housing Management has heightened the level of responsibility in managing lockouts to a Senior Petty Officer on duty. This responsibility was given to the Base ACDO, a First Class Petty Officer, to be responsible for both UH B170 & B623 security, verifying room, and tracking junior service member who have locked themselves out. Also be aware, that after one year, your key may expire. We have issued new keys without the expiration, but in the meantime, if you are unsure, please stop by the RA’s to re-key your card prior to expiration. If it has been a while, or you can’t remember when you received your key, we encourage you to work with the RA to get it re-keyed prior to expiration.

We welcome you to attend our next Unaccompanied Housing town hall meeting, in which residents can bring up issues so the UH program can evaluate and improve the quality of life in the Unaccompanied Housing. Any questions please contact Tim Cremeans Unaccompanied Housing Manager at 624-4075 norman.cremeans@eu.navy. mil or the Installation Housing Director Peter Faulk at 624-4070 (peter.faulk@ eu.navy.mil).

Comments Regarding The Galley:

I am appalled that the POW MIA table is neglected at the DFAC. Case in point, the lemon is always looking old and dried out, no salt on the dish and the chair is not leaned against the table. I never see any leadership walking the decks during lunch hours when I usually dine. I would expect more oversight to ensure that these breaches in decorum would be addressed or corrected.

Response:

Thank you for your watchteam backup to help us improve the overall galley experience. The issue has been corrected. For future reference, please know that you are empowered to bring up any issues you may see to any of the on-site galley staff and if they can immediately correct the issue, they will. In addition you can always approach Chief Warrant Officer Delacruz, our food service officer, and Domenico Strano, the galley manager, as they are always available for your feedback and suggestions during the meal hour.

BZ to FFSC:

I recently misplaced my Arrivederci class certificate. With a swift phone call, Hollie Kelly assisted me in finding my certification. Her customer service was kind and expeditious. She saved me a headache and time during my check out process. I rarely experienced this level of customer service during my time in here. It is clear that she is focused on the mission of customer service and what it means to all service members and DoD employees.

BZ to N6:

BZ Mr. Francesco Molino and Mr.Ted Gale for their fantastic IT and network support here at Sigonella. From day one when I arrived, the entire N6 staff has been very helpful to me and my organization. From working IT Purchase requests to chasing down work designs for new projects and suggesting better ways of doing business, these folks are a pleasure to work with; and they are some of the best I have seen during my 30 year career and we really appreciate their support. Great work N6 Team!

BZ to NAS I Post Office:

For the past two years, the NAS 1 Post Office has had had the most professional and friendliest staff. After a long day on duty, being greeted with a smile and joke makes a difference.