The Signature, February 19, 2016

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N A S SIG O N E L L A

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February 19, 2016

Vol. 33 No. 7

Navy Federal Credit Union Sigonella wins Cobb Award By MC2 Helen Brown NAS Sigonella Public Affairs

NAS SIGONELLA, Sicily - Navy Federal Credit Union (NFCU) Sigonella branch was awarded the Richard E. Cobb Award for Excellence in Member Service and will be recognized for the award, April 1. Seven branches in total won the award; however the NAS Sigonella branch earned the top score out of all 275 branches worldwide. The Sigonella branch was the only winner overseas. Awards are based on the level of dedication to member service during the previous year. Selection factors include productivity, efficiency, and member compliments for both the Branch Operations as well as Field Mortgage sections. “We got a phone call from Cutler Dawson, the President and CEO of NFCU, about two weeks ago about the award,” said Bruce Stryker, NFCU Sigonella branch manager. “Everyone was screaming. It is a really big deal and very hard to win.” Stryker has been with Navy Federal for 15 years. His enthusiasm about the award is contagious and is shared with the rest of the small staff of seven. “We literally had a little dance party in the lobby when we found out we won,” said Ashley Smith, a member service representative. “We were super excited.” The excitement felt through the whole branch is well deserved. The personal touch and sincere smiles that the employees give to the customers make them feel welcomed and appreciated. “They’re very focused on doing the right thing for everyone that comes through the door,” said Stryker. “Their heart is in it.” The Sigonella branch has been in service for 42 years. They have now been awarded the Cobb Award three times. The first time the branch won was in 1985, again in 2005, and now in 2015. “Many branches never win it,” said Stryker. “I can’t tell you how proud I am of them.” The award was introduced in 1980 to recognize Navy Federal branches that demonstrate the highest level of dedication to member service each year.

Back row from left to right: Janice Loza, Latonya Viree, Veronika Hilfers. Front row from left to right: Kara Waite, Bruce Stryker, Ashley Smith. (Photo courtesy of NFCU Sigonella)

“Winning is a validation of the hard work and the level of service that we give out here at Sigonella, but now we know it’s recognized beyond the island,” said Smith. “It’s recognized by our company, by all of our members and everybody we serve.” One of the challenges that NFCU Sigonella branch faces is that most of the employees are military spouses so the turnover rate is really high. “I hire for attitude and train for skill,” said Stryker. “Everyone is cross-trained. They move from the teller side to wherever the needs are and I think that is a big reason that helped us win the

award. They’re such a great group of people.” Stryker provides his employees with support and training and then he empowers them and turns them loose, letting them take initiative and make decisions themselves to do right by the customers. Stryker believes people that take initiative are the ones who thrive and those are the employees he wants. “We are really proud to serve the Sigonella community,” said Stryker. “I think we’re very close to the community, we understand it because we live it.”

Visual arts exhibit at Midtown: Celebrating Sigonella student creativity BY JOE O’BRIEN

NAS Sigonella Executive Officer Cmdr. Charles G. McKinney II along with Art Show Coordinators Kayla Straub and LaChelle Carr share in the joy of these award-winning young students: Amarie Viree, Eva Berdugo, Isabel Berdugo, Madison Fife, Ana-Lucia Marcewicz and Ahmahd Lucas. (Photo by Joe O’Brien)

NAS SIGONELLA, Sicily – The imagination, inspiration and creativity of Sigonella Elementary and Middle/High School students was celebrated at a Visual Arts Exhibit Feb. 3 at Midtown. Entitled “Work in Progress: The Art of Youth” the exhibit was hosted by NAS Sigonella Child & Youth Program in partnership with the Boys & Girls Club of America (BGCA). Entries were accepted in three distinct competitions under The Arts Core Program: • The National Fine Arts Exhibit Program: (individual categories) monochromatic drawings, multi-color drawings, pastels, acrylic painting, water colors, print making, mixed media, and collages • ImageMakers National Photography Contest: Nature and Surroundings • Digital Arts Festival Competition: “What I Stand For” Winners in the three categories advanced to the next level regional competition. NASSIG Executive Officer Cmdr. Charles G. McKinney II expressed his appreciation to the young artists, their teachers and parents. “Thank you for your support of your children’s talent and giving them an environment to grow,” he remarked. “I couldn’t be more proud to open up this exhibit for everyone.” With that, he turned it over to four students who jointly held the large ceremonial scissors for the ribbon-cutting: Eli Pepito (7), Trevor O’Brien (8), Kate Frock (16) and Leana Moreno (14). Giving some perspective on the importance of this event was

"CREATIVITY" continued on Page 15


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