April 2019 NPL Board Packet by Nashville Public Library

NASHVILLE PUBLIC LIBRARY Board of Trustees Meeting April 16, 2019

Nashville Public Library Board of Trustees Agenda April 16, 2019 Madison Branch Library 610 Gallatin Pike S Madison, TN 37115 Meeting Room – 12:00 noon I. II.

Call to Order / Roll Call Metro Ordinance required to be announced at all Board Meetings – Chair, Keith Simmons a. “Pursuant to the provisions of § 2.68.030 of the Metropolitan Code of Laws, please take notice that decisions of the Nashville Public Library Board may be appealed to the Chancery Court of Davidson County for review under a common law writ of certiorari. Any appeal must be filed within sixty days after entry of a final decision by the Board. Any person or other entity considering an appeal should consult with an attorney to ensure that time and procedural requirements are met.”

III.

Introduce Visitors

IV.

Public Comment

V. VI. VII. VIII. IX.

Board Chair Comments – Keith Simmons, Chair Approval of Minutes: February 19, 2019………………………………………….pgs. 1 – 7 Library Director Report a. Library Director, Kent Oliver Board Elections Staff Reports a. NAZA, Anna Harutyunyan b. Hadley Park Branch & Richland Park Branch Community Meetings, Susan Drye c. Summer Reading Challenge, Lisa Bubert

New Business a. Naming Former 1st Floor Gallery Space, Kent Oliver b. Branch Meeting Room, Computer Classroom and Study Room Policy revision, Jena Schmid and Terri Luke…………………………………………………….pgs. 32 – 34

XI.

Adjournment

Next Board of Trustees Meeting 12:00 noon – May 21, 2019 Main Library – Board Room 615 Church Street Nashville, TN 37219

NASHVILLE PUBLIC LIBRARY A City with a Great Library is a Great City® LIBRARY BOARD MINUTES February 19, 2019 12:00 noon Green Hills Branch Library, 3701 Benham Avenue, Nashville TN 37215 Members Present:

Keith Simmons, Robert Oermann, Adriana Bialostozky, Katy Varney

Members Absent:

Sepi Khansari, Lucy Haynes, Joyce Searcy

Library Staff:

Kent Oliver, Elyse Adler, Susan Drye, Jena Schmid, Felicia Wilson, Terri Thomas, Mamee Evans

Also Present:

Shawn Bakker, President of Nashville Public Library Foundation, Alex Dickerson, Assistant Metropolitan Attorney at Metropolitan Government of Nashville and Davidson County

Call to Order / Roll Call Katy Varney called the meeting to order at 12:14 p.m.

II. Metro Ordinance required to be announced at all Board Meetings “Pursuant to the provisions of § 2.68.030 of the Metropolitan Code of Laws, please take notice that decisions of the Nashville Public Library Board may be appealed to the Chancery Court of Davidson County for review under a common law writ of certiorari. Any appeal must be filed within sixty days after entry of a final decision by the Board. Any person or other entity considering an appeal should consult with an attorney to ensure that time and procedural requirements are met.” III. Approval of Minutes: January 15, 2019 Mr. Oermann moved for approval of the minutes from the January meeting; the motion was seconded by Ms. Varney and passed unanimously. IV. Library Director Report—Kent Oliver, Library Director a. On February 4th and 5th, six Richland Park Community Input Meetings were held to gather input regarding improvements to the Richland Park Branch Library. Mr. Oliver complimented Susan Drye and Maureen Arndt for their excellent facilitating. Feedback received at the meetings was for the most part positive; however, a handful of naysayers were present. The majority of the community members want a larger building with more meeting space, more children’s space and a larger collection of materials without reducing the amount of green space around the building. Mr. Oliver received many compliments on the wonderful Richland Park staff and services. Similar meetings will take place next week with the Hadley Park 1|Page

community. Ms. Varney asked about building up instead of out. Mr. Oliver said that is an option, however doing so would necessitate more staff and more cost. An official summary of the meetings will be available in a few weeks. b. Mr. Oliver distributed printed copies of the Fiscal Year 2020 Recommended Capital Improvement Budget and the Budget Improvement Summary. A budget improvement summary is a list of items we would like added to the operating budget. This year’s summary does not contain many changes from last year’s. There are many requests for staffing funds in order to move some staff from the Library Foundation’s dime to Metro’s. The Library Foundation is reducing their funding this year. Looking at the capital improvement requests, most are for repairs and maintenance. Mr. Oliver would like to spend some significant money to refresh the Main Library building in preparation for the 2020 Public Library Association Conference coming to Nashville in February. c. Terri Luke has joined Nashville Public Library as Assistant Director for Branch Services. She is absent today to attend Metro New Employee Orientation. V. Staff Reports a. Opportunity Now – Elyse Adler, Assistant Director for Community Engagement & Education Opportunity Now, a program funded by the Mayor’s Office, employs teens during the summer and helps prepare them for future employment. Companies are looking for applicants with both hard skills and soft skills. In this program, students learn workplace values, such as, conflict resolution and teamwork, as well as customer service, using computers, event planning, etc. Last June, the Library hosted thirty-five 16-, 17- and 18-year-olds. Each year, a survey is administered to the Opportunity Now participants. Ms. Adler studied the survey results from the students who worked in Nashville Public Library locations—28 of whom completed the survey—to confirm the students had a meaningful experience. The survey measured work readiness, 20th century skills, aspirations, transportation and finance. The biggest barrier, in Ms. Adler’s opinion, is that each participant must have a bank account. There are no physical paychecks. A lot of the students’ families don’t have bank accounts. As for the demographics, 63% were female, 32% were male and 5% chose not to answer. Ninety-one percent were age 16 or 17; 54% identified as Black or African American; 43% white and 7.1% identified as Hispanic, and that could be part of any other group; 82% indicated that English was their first language. We need to examine our recruiting methods to reach teens facing barriers, such as, transportation or not having a bank account. Analysis of the results revealed the number one skill students learned was Customer Service. In second place was Creative Skills. The skills Working with Kids (Some locations put the students to work registering children for Summer Reading Challenge.), Computer Skills, Office Work and Event Planning round out the top six answers. When asked if they thought their skills would translate to their future work, 100% answered either “very” or “somewhat”. Every student responded that they would feel comfortable listing one of the adults they worked with as a reference, and every student answered that their adult supervisor knew their name. The 2|Page

Library can be instrumental in helping the students explore career pathways. Regarding transportation, 43% of the students were dropped off by an adult, 28% drove themselves, 25% took public transportation and 4% walked. All of the participants said they would participate again. Ms. Adler values the information the survey revealed about where we were successful and what we need to do differently. Nashville After Zone Alliance hosted 300 14- and 15-year-olds on school property last summer in their SummerZone program. Their students’ number one reported skill was creativity. The students enjoyed a project-based experience and they received a paycheck. In a new model to roll-out two years from now, the high school students will be paid, however the middle school students will not. For the Cyber Seniors project, NPL’s Digital Literacy staff taught 16- and 17-year-olds how to teach digital skills. The teens received a paycheck for teaching these skills to older adults. The program was appreciated by both the teens and the seniors, both were empowered by the experience. Ms. Adler is hopeful funding will be found to repeat this program. Digital literacy training for seniors is on-going. b. Status Report – Shawn Bakker, Library Foundation President The Nashville Public Library Foundation is fully staffed and equipped with a new financial system and a new donor management system. Ms. Bakker is excited about a gift of $100,000 from Alliance Bernstein. They are new to town and already understand the importance of the library. NPLF Board members were charged with engaging more in library programs and identifying agencies wishing to partner and aid in fundraising. The Foundation’s annual summer fundraiser, Picnic at the Library, is Sunday, April 28. Attendees will have the opportunity to purchase a raffle ticket for a puppet truck performance at a birthday party or other children’s event; this is something that has never been done. The Carnegie Book Club meets April 8 to discuss The Library Book by Susan Orlean which gives an in-depth look at the 1986 burning of the Los Angeles Public Library. Fundraising for the Votes for Women Room is on target; we are about 70% to the $3.2 million goal. Margaret Behm, Jeanie Nelson, Juli Mosley, Katy Varney and others have been instrumental in getting us to this point. VI. New Business a. Collection Development Policy Updates—Felicia Wilson, Assistant Director for Collections & Technology Services The Collection Development Policy states what we collect and why. Amendments to this document are necessary as the collection changes. The first proposed change will better articulate the authority by which materials are removed and disposed. It clarifies for the reader that NPL staff are removing and disposing of materials by the authority of the Library Board of Trustees.

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The second proposed change is to add Talking Books to the list of accepted formats. Talking Books are picture books and readers with imbedded narration, a format that should be beneficial to English language learners and struggling readers. In response to Ms. Varney’s query regarding NPL’s disposition process, Ms. Wilson explained how staff regularly weed collections and relocate materials within the system to increase circulation utilizing Collection HQ software. Damaged books determined beyond repair are sent to a recycling center and reordered. Ms. Varney moved for approval of Resolution 2019-02.01 on page 27; Mr. Oermann seconded the motion and it passed unanimously.

Nashville Public Library Board February 19, 2019 Resolution Title: Collection Development Policy Updates History/Background/Discussion: Nashville Public Library’s Collection Development Policies are intended to inform both NPL staff and the general public about what we collect and why. It is not a static document but one that needs periodic amendment as the collection changes over time. As such, there are two areas that need to be added or amended to reflect alterations to our collections and policies. A. Clarification of our Maintenance Policy to better state the authority behind what material we remove and its disposition. Current Policy statement from page 6 under the section “Collection Maintenance”: Removal of Withdrawn Material Materials that no longer meet the stated objectives of the Library will be withdrawn from the system. NPL reserves the right to determine how materials are removed from the collection. Recommended revision: Removal of Withdrawn Material Materials that no longer meet the stated objectives of the Library will be withdrawn from the system. This board approved policy, allows NPL to determine how materials are removed and where they are sent after removal from the library’s catalog. B. New Early Childhood Literacy Collection: 4|Page

Nashville Public Library periodically adds new formats to its collection to better utilize the unique capabilities of new formats in delivering information and expressing creativity and ideas. One new format was added this past year: 1. Talking Books Collection – a circulating collection of picture books and easy readers with embedded audio narration. Combining print with audio is the easiest way for emerging and struggling readers, auditory and special education learners and ESL patrons to learn literacy skills. Recommendation: The Board approves the changes to the Collection Development policy. Draftor(s): Noel Rutherford, Material Services Manager Person(s) Responsible for Implementation: Material Services Department headed by Noel Rutherford

RESOLUTION 2019-02.01 Collection Development Policies Updates WHEREAS, a Collection Development Policy is a fluid document, needing constant refreshing to keep it accurate as well as relevant, and WHEREAS, new collections, formats and policies have recently been added to the Nashville Public Library, the collection development plan is in need of revision. NOW, THEREFORE, BE IT HEREBY RESOLVED by the Nashville Public Library Board of Trustees to adopt the revised collection development plan as presented effective upon adoption.

b. Towing/Parking Policy—Susan Drye, Assistant Director for Administrative Services As Nashville continues to grow, available parking gets more elusive. Some library location lots are being used by patrons of nearby businesses during the library’s operating hours. The East and Richland Park Branch Libraries, in particular, are dealing with this on a daily basis largely due to new businesses without parking opening nearby. At the Richland Park Library, staff have recently designated 24 “Library Only” spaces with signs. In addition, six of Nashville Public’s locations are designated voting sites and hazardous situations have developed on Election Days when parked vehicles interfered with traffic flow. One suggestion was to hire a Metro Nashville Police Officer to direct traffic at these sites. Ms. Bialostozky pointed out the presence of Police Personnel could deter some voters. 5|Page

We have a procedure in place regarding towing abandoned vehicles. At the suggestion of Councilperson Murphy, Ms. Drye proposed a policy to address towing illegally parked vehicles, as well as towing abandoned vehicles. If a vehicle is wrongly parked, an announcement to this effect will be made to library patrons. The owner of the vehicle will be given an opportunity to move it. If they refuse, we will tow the vehicle at the owner’s expense. Towing will be a last resort. Mr. Oliver explained that the surrounding businesses have already been put on notice and certified letters will be sent if this resolution passes. Since the Library’s parking spaces are on Metro Parks’ property, Mr. Simmons said a memorandum of understanding with Metro Parks is worth exploring. Mr. Dickerson advised Ms. Drye to change the words “Library property” to “Library property or Library designated spaces”. Mr. Oermann moved for approval of Resolution 2019-02.02 as amended; Ms. Bialostozky seconded the motion and it passed unanimously.

Nashville Public Library Board February 19, 2019 Resolution Title: Towing of Illegally Parked Vehicles on Library Property History/Background/Discussion: As development in Nashville has occurred and will continue to do so, especially in certain areas of Davidson County where parking is at a premium, several library branches are having issues with vehicles being parked illegally in Library Only designated parking spaces during library operating hours. Additionally, there are currently six library branches designated as early voting sites and seven designated as Election Day polling places. In being so designated, there are times during early and Election Day voting where voters will park illegally in driving lanes, fire lanes, or on grassy areas causing traffic hazards such as forcing vehicles either entering or exiting library parking lots to swerve into oncoming traffic. During early and regular voting, paging inside the building has been conducted and most vehicle owners return and move their vehicles. However, others will wait until they have finished voting extending the hazardous driving conditions in the parking lots. Because of these conditions, the library feels a policy is needed to address these issues when they are occurring. Currently there is a procedure in place for towing abandoned vehicles but no policy exists for towing vehicles that are either abandoned, creating dangerous or hazardous driving conditions in library parking lots or vehicles that are illegally parked in Library Patron Only designated parking spaces during library operating hours. Recommendation: The Board approves the proposed Towing of Illegally Parked or Abandoned Vehicles on Library Property Policy. 6|Page

Draftor(s): Susan Drye and Mark Crowder Person(s) Responsible for Implementation: Susan Drye and Mark Crowder

RESOLUTION 2019-02.02 Towing of Illegally Parked Vehicles on Library Property

WHEREAS, the library wishes authorization to tow illegally parked or abandoned vehicles on library property, and WHEREAS, before Nashville Public Library begins towing, a board approved policy concerning towing should be in place granting Nashville Public Library authority to tow illegally parked or abandoned vehicles on library property; NOW, THEREFORE, BE IT HEREBY RESOLVED by the Nashville Public Library Board of Trustees that Nashville Public Library is authorized to tow illegally parked or abandoned vehicles on library property effective February 19, 2019 and in addition, Nashville Public Library will develop needed procedures to accompany this policy.

c. Remote Attendance of Board Meeting â&#x20AC;&#x201C; Katy Varney, Library Board Member Ms. Varney asked if Metro rules allow a Board Member to participate in a meeting via conference call. Mr. Dickerson assured her he will have an answer at the next meeting of the Library Board. VII. Adjournment The meeting adjourned at 1:33 p.m.

Next Board Meeting: 12:00 noon, March 19, 2019 Main Library â&#x20AC;&#x201C; Board Room 615 Church Street Nashville, TN 37219 Respectfully submitted by Mamee Evans

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Statistical Summary â&#x20AC;&#x201C; April 16, 2019 Nashville Public Library Cardholders as % of Population Served

Cardholders as % of Population Served

56.4%

56.8%

February 2019 New Cards: 2,555 Active Cardholders: 389,642

March 2019 New Cards: 3,174 Active Cardholders: 392,816

Public Computer Usage February 2019 / 2018 38,977 / 37,725

Public Computer Usage March 2019 / 2018 40,138 / 44,013

Wireless Usage February 2019 / 2018 154,011 / 87,279

Wireless Usage March 2019 / 2018 166,780 / 98,577

Database Sessions February 2019 / 2018 21,568 / 40,597

Database Sessions March 2019 / 2018 19,938 / 42,905

Volunteer Services Number of Volunteers Volunteer Hours Volunteer Services Number of Volunteers Volunteer Hours

Feb-19 239 1907.00 Mar-19 262 2208.00

Feb-18 245 1713.50 Mar-18 257 2213.50

% Change 2019-2018 -2.45% 11.29% % Change 2019-2018 1.95% -0.25%

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Statistical Summary â&#x20AC;&#x201C; April 16, 2019 Nashville Public Library

CIRCULATION TREND FY1819

FY1718

FY1617

650,000 600,000 550,000 500,000

450,000 400,000 350,000 300,000

JU L A U G

SE P

OC T N OV DE C

JA N

FE B MA R A PR MAY JU N

CIRCULATION COMPARISON PHYSICAL VS EMEDIA Physical

eMedia

34%

33%

66%

67%

FE B-19

FE B-18

CIRCULATION COMPARISON PHYSICAL VS EMEDIA Physical

eMedia

34%

33%

66%

67%

MAR-19

MAR-18

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Statistical Summary â&#x20AC;&#x201C; April 16, 2019 Nashville Public Library

Circulation Bellevue Bordeaux Donelson East Edgehill Edmondson Pike Goodlettsville Green Hills Hadley Park Equal Access Hermitage Inglewood Looby Madison Main North Old Hickory Pruitt Richland Park Southeast Thompson Lane Watkins Park eMedia Talking Library NPL Total

Feb-19 Circulation 42,742 6,680 10,571 6,999 4,380 38,499 18,303 48,326 3,330 645 32,101 12,461 2,889 13,793 63,494 3,666 4,618 1,870 14,021 21,720 9,950 1,863 186,380 1 549,302

Month Feb-19 Feb-18 % of Total Circulation 7.78% 33,366 1.22% 5,947 1.92% 8,589 Jan-00 6,170 0.80% 3,159 7.01% 31,400 3.33% 15,294 8.80% 42,669 0.61% 2,239 0.12% 389 5.84% 27,153 2.27% 10,842 0.53% 3,298 0.61% 77 11.56% 51,346 0.67% 2,642 0.84% 4,214 0.34% 1,501 2.55% 11,189 3.95% 17,901 1.81% 7,905 0.34% 1,500 33.93% 144,850 2.5525% 0 433,640

% Change 2019-2018 28.10% 12.33% 23.08% 13.44% 38.65% 22.61% 19.67% 13.26% 48.73% 65.81% 18.22% 14.93% -12.40% 17812.99% 23.66% 38.76% 9.59% 24.58% 25.31% 21.33% 25.87% 24.20% 28.67% N/A 26.67%

Feb-19 Year-to-Date 362,291 64,809 90,123 63,199 35,298 330,475 167,020 420,040 24,086 4,029 284,430 115,877 30,501 32,245 506,037 29,510 44,162 15,277 120,647 187,472 85,265 14,476 1,481,465 19 4,508,753

Fiscal Year-to-Date Feb-18 Year-to-Date 288,656 50,571 76,232 50,698 27,002 276,938 128,126 369,460 16,878 3,255 229,299 86,574 21,086 46,308 428,163 25,559 33,703 13,296 93,510 159,534 67,261 11,681 1,207,113 25 3,710,928

% Change 2019-2018 25.51% 28.15% 18.22% 24.66% 30.72% 19.33% 30.36% 13.69% 42.71% 23.78% 24.04% 33.85% 44.65% -30.37% 18.19% 15.46% 31.03% 14.90% 29.02% 17.51% 26.77% 23.93% 22.73% -24.00% 21.50%

Mar-19 Circulation 46,853 7,135 10,977 7,625 4,811 43,606 20,019 54,281 3,212 471 36,294 13,584 3,139 15,701 68,473 3,684 5,459 2,055 16,619 24,283 10,319 1,736 205,389 2 605,727

Month Mar-19 Mar-18 % of Total Circulation 7.74% 37,756 1.18% 6,300 1.81% 10,266 1.26% 6,585 0.79% 3,454 7.20% 36,655 3.30% 17,545 8.96% 48,924 0.53% 2,447 0.08% 364 5.99% 30,552 2.24% 12,187 0.52% 3,802 0.08% 68 11.30% 58,481 0.61% 2,358 0.90% 4,990 0.34% 1,701 2.74% 13,084 4.01% 20,943 1.70% 9,347 0.29% 1,609 33.91% 164,498 0.0003% 12 493,928

% Change 2019-2018 24.09% 13.25% 6.93% 15.79% 39.29% 18.96% 14.10% 10.95% 31.26% 29.40% 18.79% 11.46% -17.44% 22989.71% 17.09% 56.23% 9.40% 20.81% 27.02% 15.95% 10.40% 7.89% 24.86% -83.33% 22.63%

Mar-19 Year-to-Date 409,144 71,944 101,100 70,824 40,109 374,081 187,039 474,321 27,298 4,500 320,724 129,461 33,640 47,946 574,510 33,194 49,621 17,332 137,266 211,755 95,584 16,212 1,686,854 21 5,114,480

Fiscal Year-to-Date Mar-18 Year-to-Date 326,412 56,871 86,498 57,283 30,456 313,593 145,671 418,384 19,325 3,619 259,851 98,761 24,888 46,376 486,644 27,917 38,693 14,997 106,594 180,477 76,608 13,290 1,371,611 37 4,204,856

% Change 2019-2018 25.35% 26.50% 16.88% 23.64% 31.69% 19.29% 28.40% 13.37% 41.26% 24.34% 23.43% 31.09% 35.17% 3.39% 18.06% 18.90% 28.24% 15.57% 28.77% 17.33% 24.77% 21.99% 22.98% -43.24% 21.63%

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Statistical Summary â&#x20AC;&#x201C; April 16, 2019 Nashville Public Library

LIMITLESS LIBRARIES TERMINAL ACTIVITY TREND FY1819

FY1718

20000 18000 16000 14000 12000 10000 8000 6000 4000 2000 0 JUL

AUG

SEP

OCT

NO V

DEC

JAN

FEB

MAR

AP R

MAY

JUNE

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Statistical Summary â&#x20AC;&#x201C; April 16, 2019 Nashville Public Library

PROGRAM TREND FY1819

FY1718

FY1617

1600 1400 1200 1000 800 600 400 200 0

JU L A U G SE P

OC T N OV DE C

PROGRAMS BY AGE GROUP Adult Programs

Teen Programs

Children's Programs

JA N

FE B MA R A PR MAY JU N E

PROGRAMS BY AGE GROUP Adult Programs

Teen Programs

Children's Programs

570

511

523

505

393

237

368

197

461

432

470

538

FE B-19

FE B-18

MAR-19

MAR-18

PROGRAMS - LIBRARY VS OUTREACH Library

Outreach

16%

20%

18%

19%

84%

80%

82%

81%

FE B-19

FE B-18

MAR-19

MAR-18

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Statistical Summary â&#x20AC;&#x201C; April 16, 2019 Nashville Public Library

PROGRAM ATTENDANCE TREND FY1819

FY1718

FY1617

50000 45000 40000 35000 30000 25000 20000 15000 10000

JU L A U G SE P

OC T N OV DE C

JA N

FE B MA R A PR MAY JU N E

PROGRAM ATTENDANCE BY AGE GROUP

Adult Attendance

Teen Attendance

Children's Attendance

Teen Attendance

Children's Attendance

22955

20,548

18,767

16,723 3,023

2,937

2,889

2,810

5,951

4,918

5,706

5,334

FE B-19

FE B-18

MAR-19

MAR-18

PROGRAM ATTENDANCE - LIBRARY VS OUTREACH Library

Outreach

33%

30%

34%

33%

67%

70%

66%

67%

FE B-19

FE B-18

MAR-19

MAR-18

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Statistical Summary â&#x20AC;&#x201C; April 16, 2019 Nashville Public Library

VISITS TREND FY1819

FY1718

FY1617

450000 400000 350000

300000 250000 200000 150000

JU L

Visits Bellevue Bordeaux Donelson East Edgehill Edmondson Pike Goodlettsville Green Hills Hadley Park Hermitage Inglewood Looby Madison Main North Old Hickory Pruitt Richland Park Southeast Thompson Lane Watkins Park NPL Total

AUG

SE P

OC T

N OV

DE C

JA N

FE B

MA R

A PR

MAY

JU N

Feb-19 Visits 16,831 6,870 11,377 16,879 3,838 31,075 8,707 18,591 2,747 14,302 13,327 3,283 14,029 45,100 6,404 3,624 4,109 8,718 13,783 14,493 5,141 263,228

Feb-18 Visits 17,817 9,655 12,007 12,486 3,205 13,895 9,866 19,309 2,675 15,331 16,334 3,674 0 45,592 3,823 4,063 4,299 18,566 16,188 16,436 4,312 249,533

% Change 2019-2018 -5.53% -28.85% -5.25% 35.18% 19.75% 123.64% -11.75% -3.72% 2.69% -6.71% -18.41% -10.64% N/A -1.08% 67.51% -10.80% -4.42% -53.04% -14.86% -11.82% 19.23% 5.49%

Feb-19 Circ / Visit 2.54 0.97 0.93 0.41 1.14 1.24 2.10 2.60 1.21 2.24 0.94 0.88 0.98 1.41 0.57 1.27 0.46 1.61 1.58 0.69 0.36 1.38

Feb-18 Circ / Visit 1.87 0.62 0.72 0.49 0.99 2.26 1.55 2.21 0.84 1.77 0.66 0.90 N/A 1.13 0.69 1.04 0.35 0.60 1.11 0.48 0.35 1.16

% Change 2019-2018 35.60% 57.86% 29.89% -16.09% 15.78% -45.18% 35.60% 17.63% 44.83% 26.73% 40.87% -1.97% N/A 25.01% -17.17% 22.86% 30.34% 166.86% 42.51% 42.74% 4.17% 19.13%

Mar-19 Visits 19,473 7,098 11,448 16,470 3,580 31,686 8,754 20,583 2,699 15,833 11,923 3,281 16,961 44,200 7,651 4,348 4,060 9,416 17,974 17,404 4,915 279,757

Mar-18 Visits 19,774 9,310 12,824 14,213 3,840 15,840 10,118 21,839 3,068 16,498 17,117 3,749 0 48,793 0 4,889 4,772 21,332 16,642 18,973 5,347 268,938

% Change 2019-2018 -1.52% -23.76% -10.73% 15.88% -6.77% 100.04% -13.48% -5.75% -12.03% -4.03% -30.34% -12.48% N/A -9.41% N/A -11.07% -14.92% -55.86% 8.00% -8.27% -8.08% 4.02%

Mar-19 Circ / Visit 2.41 1.01 0.96 0.46 1.34 1.38 2.29 2.64 1.19 2.29 1.14 0.96 0.93 1.56 0.48 1.26 0.51 1.76 1.35 0.59 0.35 1.43

Mar-18 Circ / Visit 1.91 0.68 0.80 0.46 0.90 2.31 1.73 2.24 0.80 1.85 0.71 1.01 N/A 1.21 N/A 1.02 0.36 0.61 1.26 0.49 0.30 1.22

% Change 2019-2018 26.01% 48.55% 19.78% -0.07% 49.40% -40.53% 31.88% 17.72% 49.21% 23.78% 60.02% -5.66% N/A 29.34% N/A 23.01% 42.00% 187.76% 7.36% 20.35% 17.38% 16.83%

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Financial Overview â&#x20AC;&#x201C; April 16, 2019 Nashville Public Library Metro Government of Nashville Monthly Budget Accountability Report As of March 2019 10101 Public Library GSD-General - Operating PY Budget PY Actuals PY% Prior Year Thru Thru Thru Prior YTD Budget Current Mo. Current Mo. Current Mo. Variance

Current Annual Budget

CY Budget Actuals YTD % Thru Current Mo. Thru Thru YTD Current Mo. Actuals Current Mo. Current Mo. Variance

Variance Explanation

EXPENSES: Salaries:

Regular Pay

Overtime

All Other Salary Codes

Total Salaries

14,537,600 10,903,200

9,268,503

35,300

26,475

60,186

1,257,300

942,975

1,790,609

15,830,200

11,872,650 11,119,298

85.0% 1,634,697 14,620,600 10,965,450

227.3%

-33,711

1,055,369

9,035,533

35,300

26,475

5,386

72,570

189.9% -847,634 1,257,300

942,975

113,916

1,887,347

93.7%

753,352 15,913,200

11,934,900

1,174,671 10,995,450

82.4% 1,929,917

274.1%

200.1% -944,372

92.1%

Fringes

5,638,100

4,228,575

4,265,641

100.9%

-37,066 5,687,800

4,265,850

460,650

4,257,573

99.8%

Other Expenses: Utilities Professional & Purchased Services

1,643,100 3,044,000

1,232,325 2,283,000

1,123,986 2,260,228

91.2% 99.0%

108,339 1,643,100 22,772 3,328,200

1,232,325 2,496,150

38,747 (19,313)

1,162,061 2,146,652

94.3% 86.0%

Travel, Tuition & Dues Communications

Repairs & Maintenance Services Internal Service Fees All Other Expenses

TOTAL EXPENSES PROGRAM REVENUE: Charges, Commissions & Fees Other Governments & Agencies Federal Direct Fed Through State Pass-Through Fed Through Other Pass-Through State Direct Other Government & Agencies Subtotal Other Governments & Agencies Other Program Revenue TOTAL PROGRAM REVENUE NON-PROGRAM REVENUE: Property Taxes Local Option Sales Tax Other Tax, Licences & Permits Fines, Forfeits & Penalties Compensation from Property Miscellaneous Revenue TOTAL NON-PROGRAM REVENUE Transfers From Other Funds & Units TOTAL REVENUE AND TRANSFERS SUMMARY OF POSITIONS: Total Authorized Positions - Oper Fd Total Filled Positions Total Vacant Positions

115,200 593,400

86,400 445,050

493,100 1,830,600 1,853,000

369,825 1,372,950 1,389,750

31,040,700

108,564 518,194

348,420 1,372,941 1,377,736

23,280,525 22,495,008

125.7% 116.4%

-22,164 -73,144

-46,095

67,300 593,400

50,475 445,050

(10,621) 68,697

109,480 570,173

216.9% 128.1%

94.2% 100.0% 99.1%

21,405 493,100 9 1,915,900 12,014 1,216,100

369,825 1,436,925 912,075

42,073 159,658 236,698

568,358 1,436,925 1,562,175

153.7% 100.0% 171.3%

96.6%

785,517 30,858,100

23,143,575

2,151,260 22,808,847

98.6%

939,450

LIB is at 82.4% thru MAR. Vacancies are being held per a Metro wide hiring freeze. NPL is filling critical positions when allowed. However, NPL will keep an eye on expenditures. LIB is over budget at 274.1% thru MAR. With staffing levels, OT is necessary at times to fulfill NPL needs especially with Maintenance and Security issues. LIB is 200.1% thru MAR. This is not unusual for this time of year after holiday vacations. NPL will keep an eye on this category and make budget adjustments in FY19 to cover more of these cost in the next fiscal year. LIB is at 92.1% of total budgeted salaries thru MAR. With only critical vacancies being filled, OT and vacation leave, currently NPL is on budget. However, NPL will monitor expenditures closely throughout the FY.

Fringe is at 99.8% thru MAR due to higher overall fringe costs. LIB does not have 8,277 much control over fringe costs.

70,264 349,498 Travel is currently over budget for the year. Monthly parking passes for Main employees are the biggest expense and we anticipate being over at the end of the FY -59,005 in this line item. -125,123 LIB is at 153.7% of budget thru MAR. W/O 4% funds for major repairs we are experiencing above avg repair costs. LIB -198,533 will monitor closely. 0 Internal Service Fees have been posted. -650,100 Library is under budget (98.6%) for this month FY19 YTD. NPL will monitor ALL expenditures closely as the fiscal year progresses to ensure we are on budget by year end as well as providing requested 334,728 savings if possible.

189,200

141,900

140,696

99.2%

1,204

182,200

136,650

14,585

123,557

90.4%

13,093

0 0 0 0 0 0 0 189,200

0 0 0 0 0 0 0 141,900

0 0 0 0 0 0 0 140,696

0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 99.2%

0 0 0 0 0 0 0 1,204

0 0 0 0 0 0 0 182,200

0 0 0 0 0 0 0 136,650

0 0 0 0 0 0 0 14,585

0 0 0 0 0 0 0 123,557

0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 90.4%

0 0 0 0 0 0 0 13,093

0 0 0 0 0 0 0

0 0 0 0 0 1,245 1,245

0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%

0 0 0 0 0 -1,245 -1,245

0 0 0 0 0 0 0

0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%

0 0 0 0 0 0 0

0 189,200

0 141,900

0 141,941

0.0% 100.0%

0 -41

0 182,200

0 136,650

0 14,585

0 123,557

0.0% 90.4%

0 13,093

397 353 44

SUMMARY OF VARIANCE:

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Personnel Summary â&#x20AC;&#x201C; April 16, 2019 Nashville Public Library New Hires & Resignations

February & March 2019 New Hires Name

Classification

Luke, Terri Delaney, Rachel McKenzie, Sophie Pitts, Jada Caudill, Chase Weihl, Eva Glassley, Nicole Savage, Brian Carter, Chachika Yamini, Omid Gravert-Spitzer, Stephanie Johnson, Mark

Lib Srvs Asst Dir Librarian 1 Library Page Library Associate 1 Library Associate 1 Librarian 1 Library Associate 1 Custodian Custodian Circ. Asst 1 Office Support Rep 2 Custodian

Hire Date 2/11/2019 2/11/2019 2/11/2019 2/11/2019 2/11/2019 2/25/2019 2/25/2019 2/25/2019 2/25/2019 2/25/2019 3/11/2019 3/25/2019

Location Admin Srvs Edmondson Pk Edmondson Pk North Pub Tech Bordeaux Child-Main Custodian-Main Custodian-Branches Bordeaux Admin Srvs Custodian-Branches

February & March 2019 Resignations Name

Classification

Chouinard, Kathryn Claybrooks, Leroy McKenzie, Sophie Jordan, Adrian Fisher, Elizabeth Mabayoje, Alexandra Hawkins, Jaressa Cremin, Bonnie Garland, Leanne Carter, Chachika

Library Page Custodian Library Page Circ Asst 2 Library Mgr 2 Library Page Library Page Office Support Rep 2 Librarian 1 Custodian

Resignation Date 2/1/2019 2/4/2019 2/11/2019 2/28/2019 3/1/2019 3/1/2019 3/7/2019 3/8/2019 3/22/2019 3/22/2019

Location Goodlettsville Custodial-Branches (retire) Edmondson Pike Looby Reference (retire) Reference TOTAL Main- Admin Srvs Archives Custodial-Branches

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Personnel Summary â&#x20AC;&#x201C; April 16, 2019 Nashville Public Library NPL Vacancies as of 03/31/2019 = Approved to fill by OMB = Requesting permission to fill from OMB = Vacancies that have not yet been requested to fill

Division / Branch

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44

OP & MAIN-MN BELLEVUE ED PIKE GOOD GRN HILLS GRN HILLS HERM LOOBY RICH PK RICH PK RICH PK SE OP & MAIN-BR TECH SVCS ARCHIVES ED PIKE GRN HILLS CHILD TECH SVCS HADLEY REF CHILD DONELS ED PIKE GOOD GRN HILLS HADLEY INGLE MADISON MADISON REF REF REF THOMP ED PIKE BORDX ADMIN SVCS MADISON MAIN ADMIN PUBLIC TECH HR IMP PUBLIC REL PUBLIC REL SECURITY

Title

BLDG MAINT SUPT - Main CIRCULATION ASST 1 CIRCULATION ASST 1 CIRCULATION ASST 1 CIRCULATION ASST 1 CIRCULATION ASST 1 CIRCULATION ASST 1 CIRCULATION ASST 1 CIRCULATION ASST 1 CIRCULATION ASST 1 CIRCULATION ASST 1 CIRCULATION ASST 1 CUSTODIAN - Branch INFO SYSTEMS APP TECH 1 LIBRARIAN 1 LIBRARIAN 1 LIBRARIAN 2 LIBRARY ASSOC 1 LIBRARY ASSOC 1 LIBRARY MGR 1 LIBRARY MGR 2 LIBRARY PAGE LIBRARY PAGE LIBRARY PAGE LIBRARY PAGE LIBRARY PAGE LIBRARY PAGE LIBRARY PAGE LIBRARY PAGE LIBRARY PAGE LIBRARY PAGE LIBRARY PAGE LIBRARY PAGE LIBRARY PAGE LIBRARY PAGE LIBRARY PAGE - to BX OFFICE SUPPORT REP 2 OFFICE SUPPORT REP 2 OFFICE SUPPORT SPEC 2 PROGRAM SPEC 1 PROGRAM SPEC 2 PUBLIC INFORMATION REP PUBLIC INFORMATION REP SECURITY GUARD

Grade

TS13 ST04 ST04 ST04 ST04 ST04 ST04 ST04 ST04 ST04 ST04 ST04 TG05 OR01 ST09 ST09 ST10 ST06 ST06 OR05 OR06 ST02 ST02 ST02 ST02 ST02 ST02 ST02 ST02 ST02 ST02 ST02 ST02 ST02 ST02 ST02 ST05 ST05 ST08 ST06 ST08 ST10 ST10 ST06

Name

FPS

FTE

1.00 F VACANT (B PRUITT) - upgrd 1.00 F VACANT (E TERFINKO) 0.49 P VACANT (A MUHSIN) 1.00 F VACANT (S WALLACE) 1.00 F VACANT (J MCFARLAND JR) 1.00 F VACANT (M TERFINKO) 1.00 F VACANT (V LUCAS) 1.00 F VACANT - (A JORDAN) 1.00 F VACANT (HAMILTON, SABRINA) 0.49 P VACANT (J VICE) 1.00 F VACANT (S WILLIAMS) 0.49 P VACANT (M DEPEDER) 1.00 F VACANT (C CARTER) 1.00 F VACANT (D SLOAN) 1.00 F VACANT (L GARLAND) 1.00 F VACANT (J QUEEN) 1.00 F VACANT (C L'EPLATTENIER) 1.00 F VACANT (H HUDSON) 1.00 F VACANT (J MARTIN) 1.00 F VACANT (P RUA-BASHIR) 1.00 F VANCANT (E FISHER) 0.49 P VACANT (M BORG) 0.49 P VACANT (JOHNSON, KELSEY H) 0.49 P VACANT (K KENNEDY) 0.49 P VACANT (K CHOUINARD) 0.49 P VACANT (C SONGER) 0.49 P VACANT (T NESMITH) 0.49 P VACANT (R O'DENEAL) 0.49 P VACANT (M BOTROS) 0.49 P VANCANT (C MARTIN) 0.49 P VACANT (A MABAYOJE) 0.49 P VACANT (D RHODES) 0.49 P VACANT (T DILL) 0.49 P VACANT (G MASOOD) 0.49 P VACANT (S MCKENZIE) 0.49 P VACANT(Q BAKER) 1.00 F VACANT (B CREMIN) 0.49 P VACANT (M KELLY) 1.00 F VACANT (J ROBERTS) 1.00 F VACANT (J MEYER) 1.00 F VACANT (K HEAD) VACANT (C CONKLIN) - pos dwngrded to Prog. FSpec 2 1.00 1.00 F VACANT (K KIRKPATRICK - upgrded) 1.00 F VACANT (R FREUDENTHAL)

Date Vacant

7/6/18 7/27/18 8/15/18 5/3/18 4/9/18 5/18/18 3/29/118 2/28/19 8/24/18 11/3/18 6/7/18 1/20/19 3/22/19 2/28/18 3/22/19 8/10/18 12/17/18 9/20/18 3/25/19 12/31/18 3/1/19 12/29/18 8/19/18 9/10/18 2/1/19 5/7/18 11/20/17 5/12/17 10/20/18 5/7/18 3/1/19 7/6/18 4/13/18 3/24/18 2/11/19 6/28/18 3/8/19 10/8/18 12/31/18 2/11/19 3/12/18 2/2/18 2/27/18 12/28/18

NOTE: Metro has instituted a hard hiring freeze as of 1/31/2018. Any position that may become vacant after that date will have to go through the hiring freeze process and will be considered on a case by case basis and if urgency and critical to department operations. We have been notified this hard hiring freeze will continue into FY19.

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Brief Area Updates – April 16, 2019 Nashville Public Library ADMINISTRATIVE SERVICES REPORT (February 2019) Safety/Security  2 after-hours events covered by security this month.  Security Manager and Supervisor visited the new Mental Health Cooperative and toured the facility. It is located in Metro Center and a lot of our homeless patrons are taken to this facility instead of jail for mental health treatment.  Security Manager attended a meeting with Liz Coleman and Jena Schmidt on February 28 with Metro Action Commission to discuss programs they support for low income families. Some of the services they provide are bringing lunches to children in the summer and MAC may look at weekends for Main. They also gave NPL information about clothing needs for children.  Monthly fire pump run exercise was performed on February 13 by Mike Binkley and Mark Crowder as recommended by our insurance representative, Mike Lamb. Mr. Lamb was sent the monthly report and he is satisfied with the testing program that was set up.  Mark Crowder met with Protection One at the Archive Storage building on Elm Hill Pike to provide a quote for installing a new security and fire system. A purchase order has been issued to get a new system installed now that all records have been moved over from the old building.  Security Guard/Officer interviews were conducted and a new Security Officer was selected and accepted the offer. He will start on March 25.  Mark Crowder spent a couple of days taking Terri Luke to several branches so she could meet with the branch managers and get comfortable with the different branch sizes and locations and show her the alarm pads in each facility. Listed below are the total number of incident reports for the month of February and the amount for each category. Total 57 (down from 59 in January) including: Ambulance Alarm Theft Arrest

11 2 1 4

Illness/Accident Suspicious Activity Vehicle Damage Damage/Vandalism

11 2 0 0

Number of suspensions by conduct violation numbers: #3 — 8 #4 — 0 #5 — 5 #6 — 2 #7— 0

#15 — 4 #17 — 14 #18 — 3 #19 — 11 #20 — 2 18 | P a g e

#8 — 8 #10 — 2 #13 — 2 #14 — 1 Suspensions for February: # of patrons 1 4 0 15 0 4 0 16

#21 — 4 #22 — 2 #23 — 1 #23 — 1 # of days suspended 1 5 7 30 60 90 120 365

Delivery:  NPL received 460 incoming UPS packages and sent 50 packages out UPS GROUND  There were 66 overnight packages received from FedEx, DHL, etc.  NPL received 101 inserts of mail from the United States Post Office and we sent 67 inserts of mail to Metro Mail for postage.  There were 42 special deliveries from Ricoh, Supply Room, Firefly, Amazon, etc. Branches: For the month of February we moved 6,057 hold bins (193,824 items), 4,772 non-hold bins (152,704 items), 444 A/V bins (14,208 items) and 1,232 Circulation bins (39,424 items). This gives us a grand total of 12,505 bins moved, a total item count of 400,160 with an average of 658 bins and 21,061 items moved per day. 10 skids were sent to Pratt industries for book recycling. 8 skids were sent to BWB Daily complete Percentages: Holds 19 of 19 days for 100% Facilities Maintenance: Projects: Edmondson Pike had 2 motors replaced in its AC unit. Green Hills had a power outage causing fuses to be replaced and repairs performed. 2 pole lights and 3 wall pack lights were repaired at Green Hills. Green Hills also had the roof drains cleaned. East had an old toilet paper dispenser removed and a new one installed. East also had drywall replaced and the restroom painted. Bordeaux, Edmondson Pike, 19 | P a g e

Hermitage, and Green Hills had their tile floors deep cleaned. Richland Park had 24 Library Parking signs installed. The flooding due to heavy rains at North was cleaned up. The parking lots at Green Hills, Bordeaux, and Edmondson Pike were vacuumed. Carpet squares were replaced and tile was repaired in the landing stairwell at Pruitt. The water heater at Inglewood was replaced. Old Hickory had its flower beds mulched. The storm water channel at Bordeaux was repaired. Green Hills had the retention pond drained, added dirt and rock to cover the pipe. A commode at Edmondson Pike was replaced. Some loose tile at Hermitage was repaired. Old Hickory had the elevator pump replaced and an oil/performance alarm installed. It also had a pump replaced in the outer stairwell. Old Hickory flooded twice this month and had clean up after the floods. The dock roof at Hermitage was repaired. Hadley Park was pressure washed. TAMIS: 387 work orders submitted for January.  334 completed  53 remain active. 86% Completion Rate. ADMINISTRATIVE SERVICES REPORT (March 2019) Safety/Security  2 after-hour events covered by security this month.  Mark Crowder attended two classes (10 hours) presented by Tennessee Department of Homeland Security for community leaders about Anti-Terrorism communications between Law enforcement and private security/businesses.  New burglary and fire alarms systems were installed the week of March 25 at the Archives building on Elm Hill Pike. Both systems were placed in operation on Friday March 29.  Mark Crowder attended a Security Webinar at the Southeast branch on March 5 and answered staff questions after the webinar. Good participation from staff.  Mark Crowder conducted 6 Safety and Security annual training classes at 3 branch locations for Main custodians, Maintenance at Main, and Branch Maintenance.  Met with Kent, Jena and Terri about Main schedule for the NFL draft.  Tim Banks will start as Library Security officer on April 8 and Rochelle Lillard’s last day to work will be April 9. She is leaving due to foot problems and walking is not good for it. Listed below are the total number of incident reports for the month of March and the amount for each category.

Total 52 (down from 57 in February) including: Ambulance Alarm

5 2

Theft Arrest

3 3 20 | P a g e

Illness/Accident Mental Issue

2 1

Vehicle Damage Damage/Vandalism

0 0

Number of suspensions by conduct violation numbers: #1 — 1 #15 — 5 #3 — 2 #16 — 1 #5 — 8 #17 — 19 #6 — 2 #18 — 2 #8 —10 #19 — 8 #9 — 2 #20 — 3 #10 — 1 #21 — 1 #13 — 1 #22— 3 #14 — 2 #23 — 2 Suspensions for March: # of patrons # of days suspended 0 1 1 5 0 7 12 30 1 60 3 90 0 120 19 365 Delivery:  NPL received 559 incoming UPS packages and sent 48 packages out UPS GROUND  There were 94 overnight packages received from FedEx, DHL, etc.  NPL received 105 inserts of mail from the United States Post Office and we sent 67 inserts of mail to Metro Mail for postage.  There were 62 special deliveries from Ricoh, Supply Room, Firefly, Amazon, etc. Branches: For the month of March we moved 6,389 hold bins (204,448 items), 5,127 non-hold bins (164,064 items), 482 A/V bins (15,424 items) and 1,330 Circulation bins (42,560 items). This gives us a grand total of 13,328 bins moved, a total item count of 426,496 with an average of 635 bins and 20,309 items moved per day. 0 skids were sent to Pratt industries for book recycling. 8 skids were sent to BWB 21 | P a g e

Daily complete Percentages: Holds 21 of 21 days for 100% Facilities Maintenance: Projects: Carpets were cleaned at Edgehill, Thompson Lane, Old Hickory, and North. A shelf was repaired at Richland Park. The soil erosion at Goodlettsville for the BMP was repaired. A study carol at Green Hills was removed. The chairs at Goodlettsville were cleaned. Multiple branch AC units had work completed. Grounds mowing has begun. TAMIS: 600 work orders submitted for January.  555 completed  45 remain active. 93% Completion Rate.

BRANCH SERVICES REPORT (February 2019) Hadley Park Community Meetings Five community meetings were held on February 25 and 26 at the Hadley Park Branch. Customers provided thoughts on future services and design. Donation to the Edgehill Branch The Edgehill Branch received a $5,000.00 donation from the Edgehill Village Neighborhood Association. This donation will be used to purchase studio equipment. The association stated that the community really loves the library. Display Exhibit at Hermitage Throughout February, in honor of African American History Month, the Hermitage Branch hosted an exhibit owned by Andrew Jackson’s Hermitage. The display of 8 large (3’ x 6’) banners honors African American slaves who resided at the Hermitage in the 1800s. There were a number of positive comments from customers who appreciated learning more about this part of Hermitage local history. New Public Printer/Copier Units Library customers are enjoying more seamless printer/copier service with the installation of the Canon public printer/copier units. East Celebrating 100 Years Library staff is planning a celebration for the 100 year anniversary of the East Branch in May. 22 | P a g e

BRANCH SERVICES REPORT (March 2019) Hadley Park and Richland Park Planning Meetings Maureen Arndt presented the initial programming for both branches based on the community meetings. East Branch Library 100 Year Celebration The celebration is confirmed for May 8 at 10:30. The mayor, Tim Walker, library manager, and two customers will speak at the event. We will finalize the program on April 10. Donelson Groundbreaking We will celebrate a new library being built in Donelson on May 13 at 10:00. We will finalize the program on April 8. Lindsey Patrick attended the Public Library Association Leadership Training this month. She will be presenting at the Tennessee Library Association Conference on Racism in Children’s Books. iPads and Android Tablets for the Branches Through LSTA funds, Marian Christmon was able to purchase 11 iPad and 11 Android tablets for the branches to use. Summer Reading Planning Final plans are being made for the 2019 Summer Reading Program. Lisa Bubert presented at the Branch Managers March meeting. This month there are 9 training sessions for library staff. Edgehill Branch Watson Grove Willing Workers Ministry served 515 lunches at the branch in March. Two hundred and fifteen of these were during spring break. Branch Managers Meeting Survey Branch Managers were asked to complete a survey monkey, “It’s YOUR meeting.” This survey was designed to receive feedback and implement changed to the monthly Branch Manager’s Meeting. The results were shared with the managers at the March meeting and with the Core Administrative Team during their retreat.

COLLECTIONS AND TECHNOLOGY SERVICES REPORT (February 2019) Collections & Technology Services

23 | P a g e



  

As Chair of the LLAMA Management & Leadership COP held monthly meetings to discuss sub-committee assignments and on-going projects, including the continuation of our monthly webinars. Met with Main, Archives, Special Collections and Collections and Technology staff to discuss NPL’s digitization needs. Held biweekly group meetings with staff to discuss ongoing projects. Held biweekly meetings with individual staff to discuss ongoing projects.

Web Services  Created online form for Writer's Rooms.  Conducted staff training for Bedework calendar system.  Created redirect for nashvilletalkinglibrary.org/.com domains (worked with ITS).  Drafted list of Web Services tasks for New Employee / Employee Transfer or Separation.  Reviewed, updated, and prioritized Web Services projects backlog.  Add Sitemap module to NPL and LL websites. Shared Systems  Reviewing Digital Asset Management systems for Special Collections & Archives.  Working on the paperless registration project.  Improving language searching in our discovery layer.  Added 800 items to Carl.X for new charter school.  Investigating how to allow R-rated movie holds and checkouts for students 18 and older.  Scheduled Database cleanup for Carl.X. Materials Management/Collection Development  Weeded materials in the Children’s collection.  Materials Management staff continued to closely monitor budget expenditures and, in some cases are not able to maintain a 1 copy to 5 holds ratio.  Held monthly meetings with the Materials Management Committee. Technology  Completed installation of new Canon public printers at Main and the branches.  Preparing to go live to SharePoint 365 online (Ink).  Continue working on creating a centralized file sharing location where staff can share files with other agencies and people outside of Metro. COLLECTIONS AND TECHNOLOGY SERVICES REPORT (March 2019) Collections & Technology Services  As Chair of the LLAMA Management & Leadership COP held monthly meetings to discuss sub-committee assignments and on-going projects, including the continuation of our monthly webinars.  Held biweekly group meetings with staff to discuss ongoing projects. 24 | P a g e



Held biweekly meetings with individual staff to discuss ongoing projects.

Web Services  Updated Writer’s Room request to online form.  Held Bedework (Events Calendar) training for new staff.  Created "paragraphs" component for Get a Card page to make updating content easier and to remove technical debt from the website (html and css in body field is technical debt because it makes the site hard to update).  Posted NPL's Lastpass documentation on NPL's github account.  Drupal security updates (updated Drupal core and contributed modules) on NPL and Limitless websites.  Updated content on library history page based on Liz Coleman's research. Shared Systems  Reviewing Digital Asset Management systems for Special Collections & Archives.  Continued working on the paperless registration project.  Researching and evaluating a new patron type for possible Welcome card.  Created program that allows MNPS students 18 and older to checkout and place holds on rated-R movies. Holds and checkouts are available only at NPL locations.  Continue working with TLC for development improvements in Carl.X and Carl Connect.  Reviewing Patron Privacy Policy for NPL.  Collections & Technology blog. Materials Management/Collection Development  Materials Management staff continued to closely monitor budget expenditures.  Due to 43% cut in the 2018-2019 materials budget reductions, elimination of some databases were submitted and approved.  Held monthly meetings with the Materials Management Committee. Technology  On Monday, April 8th, Ink moved to Metro’s Office 365 cloud-based services.  Continue working on creating a centralized file sharing location where staff can share files with other agencies and people outside of Metro.  Working with Metro ITS on the migration to Windows 10.

COMMUNITY ENGAGEMENT AND EDUCATION REPORT (February 2019) Puppet Truck  Conducted 58 programs with an audience of 3,917.  Offered 12 branch performances of “Ellingtown” during African American History Month.  February marks the 5th consecutive month of increased audience and performances offered compared to 2017/2018. 25 | P a g e

Wishing Chair  20th anniversary of our award-winning “Anansi the Spider.” Marionettes are being rebuilt after this run to ensure performances for another 20 years!  Work has begun with Ketch Secor (Old Crow Medicine Show) on our puppet version of his book Lorraine.  Preparing for our yearly performance with the Nashville Symphony with Once Upon a Time using the Tichenor marionettes. Bringing Books to Life  66 programs with 1,558 in attendance.  At two separate story times for kindergarten partners, teachers commented on how BBTL story times fulfill a major need for fun, joyous, and intentional experiences with books for kindergarten students. “This is EXACTLY what my students need” and “the best I’ve seen in 30 years of teaching.”  Pursuing grant funding with Vanderbilt for a multi-year evaluative research project. Adult Literacy  Served 215 people with 26 programs.  Began working with Center for Nonprofit Management consultant through the catalyst, David Moore.  Focused on preparations for the March 1st winter summit.  Applied for a United Way grant for collective impact called Pathways to Prosperity.  Met with local funders (Dollar General and HCA) to give program updates. Studio NPL  Served 1,170 people with 156 programs.  Mobile lab team led 143 girls in straw-rocket building at Lipscomb’s Nashville Reads event.  Technical coordinator provided 3D printer training for several schools including I.T. Creswell, Belmont, Stratford, and Oliver Middle. Be Well at NPL  Provided 180 wellness programs in January.  Blood pressure drop-in hours for the public at 20 branches during the month in celebration of Heart Month  2 branches hosted Hands-Only CPR trainings for the public Digital Inclusion  Provided 1 program with 51 in attendance and 3 total partners served; 1 new partnership.  Completed current session at National Council on Aging (NCOA).  Presented a digital literacy program (Generations on Line) at the adult services meeting so they can present as part of their branch programming. 26 | P a g e



Continued work with Alignment Nashville and MNPS on Digital Citizenship for Parents Pilot.

Limitless Libraries  February was “Read Across America” month. Staff read to 13 elementary classes across 9 schools.  Participated in 4 literacy nights and 1 professional development day for area teachers.  Interest in our program continues. Stephanie spoke with Nantucket (MA) Public Library and Greenville (SC) County Library System. Stephanie was a guest lecturer for a Collection Development class at UTK. NAZA  National Commission on SEL at Aspen Institute mentioned MNPS’s partnership with NAZA as an exemplary model of district’s flexibility to expand where and when learning happens through community partnerships (afterschool and summer) when local leaders provide guidance, incentives, and tools to ensure the range of resources across communities is leveraged to support quality learning environments. http://nationathope.org/research-practice-and-policy-agendas/research/  Offered 4 trainings (12.5 hours of training) that were attended by a total of 81 people. 100% of evaluation respondents reported that they learned new skills, strategies, or resources from the trainer or from colleagues. 67.1% reported that they increased their knowledge about the training topic as a result of attending the training.  362 youth on-boarded for NAZA Summer Zone (goal is 450). We’ve received 986 applications. Production Services  Completed a project to improve the audio quality in both the Auditorium and Children’s Theater.  Podcast recordings have continued with the 6 additional posted podcast episodes from the Just Listen and Family Folk tales series. System-wide Programing  Provided a workshop as part of Lipscomb University’s all-day STEM event for middle school students. This event was associated with author Margot Lee Shetterly’s appearance for Nashville Reads.

Pictured: Binary Code Bracelet Making

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COMMUNITY ENGAGEMENT AND EDUCATION REPORT (March 2019) Wishing Chair • “Once Upon a Time”, the new show featuring the Tichenor marionettes, will be performed with the Nashville Symphony on April 20th at the Schermerhorn. • A new display of puppets from around the world is currently in our theater gallery. Puppet Truck  Conducted 66 programs with 5,444 in attendance.  “Gulliver’s Travels” will be offered during the months of April, May and June. Bringing Books to Life • Conducted 63 programs with 2,107 in attendance. 41 of those programs were story times; 17 were parent workshops indicating increased demand. • Liz and Klem-Mari co-wrote an article for the Global Family Research Project blog on their process for developing a program for incarcerated teen fathers at Woodland Hills: https://globalfrp.org/Articles/Design-Thinking-with-Dads Adult Literacy  Served 583 people in 30 programs.  Hosted Winter Summit for 100 attendees, and celebrated Judy Rye as 2019 Adult Educator of the Year. (Review full conference summary here.)  Megan was on a panel with other state leaders in adult education at the WIOA state convening and spoke to 300 attendees about how adult education can be supported through collective impact.  Hosted the 2019 class of My City Academy for a library tour.  Received United Way Pathway for Prosperity grant for $100K. Studio NPL  Focused on empowering young women in STEM during March, hosting 2 Girl Scout troops, our first “girls who code” club, and bringing robotics activities to Girls, INC. over spring break.  Mobile lab served almost 350 teens in March. Be Well at NPL  March was National Nutrition Month. Be Well kicked off new nutrition and cooking classes. These classes were developed by a registered dietician and intended for use in a library setting. Curriculum takes into account fixed incomes, chronic health conditions in Nashville, and cooking literacy skills.  20 NPL staff received training on health reference and consumer health information from the medical librarians at Vanderbilt Biomedical Library. 95% of staff reported that they would recommend this training.  Staff installed a mindfulness labyrinth in the 3rd floor public technology area, which serves as a passive activity to calm the mind and is the equivalent of walking ¼ mile. 28 | P a g e

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Looby Branch kicked off a new Zumba class in partnership with the community center with 18 participants on the first day!

Digital Inclusion • Conducted 3 programs, with 50 in attendance and 3 partners served. • Began offering NPL online resources at Madison and Donelson Fifty Forward. • Completed job skills computer classes and labs at NCOA. • Attended Consumer Health Reference Trainings: “How to Research a Job Online Workshop” and “Creating a Podcast Training Session.” Limitless Libraries • 102,044 items checked out to MNPS students, teachers, and librarians this school year, which is a 42% increase over the same time period last school year. • Have placed final orders of the year, spending nearly $1 million dollars on books, audiobooks, and DVDs for MNPS libraries. Production Services  Produced a 5-minute informational video introducing NPL’s Digital Inclusion program for senior citizens.  Staff participated in a 3-day training course relating to AV Conservation which will help with transferring analog tape to digital format.

MAIN REPORT (February 2019) 

February is always a busy month of programming in the Special Collections Civil Rights Room. Staff member Tasneem Tewogbola kicked off the month with a Conversations@NPL program with jazz trumpeter, Hannibal Lokumbe, and dialogue about the life of Fannie Lou Hamer. This month Special Collections staff led programs for 1,120 people which is a 15% increase from February 2018. Groups participating in programs included Alliance Bernstein and Cummins, Inc. Special Collections staff also worked to make accessible early oral histories capturing life in Nashville between 19101935.

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Tax season brings many people to the library searching for tax forms. Staff have created displays of forms and library resources to assist.

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In an effort to expand local news offerings, the Talking Library began offering two new 30-minute programs to listeners covering the Sumner county News and Williamson County News.

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MAIN REPORT (March 2019) 

In March the Frist Museum opened a “Connect/Disconnect” Photography Contest and Exhibit. (Bernadette Hugan’s photograph was selected to be part of the exhibit!) Staff from Special Collections were onsite to collect oral histories from Nashville residents who shared how they connect (or disconnect) to the “It City”.

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The Equal Access division has been demonstrating how technology brings us together. Staff demonstrated to the members of the Hearing Loss Association of America on current technologies of value to people who are deaf or hard of hearing that are available on mobile devices. The Nashville Talking Library has been streaming programming for about 6 months. We believe most of our listeners still receive the service through the radio, but the technology allows us to capture more listening information from them. For example, we have found the most popular program is the Tennessean reading which broadcasts twice a day and the overwhelming majority of listeners use mobile devices, as opposed to PCs, to listen to the stream.

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Main Library is preparing for several large events in April, including the Nashville Foundation Picnic on April 28th and the Mayor’s State of Metro Address which is scheduled to be given from the Grand Reading Room on Tuesday, April 30th at 10:00 am.

MARKETING AND COMMUNICATIONS REPORT (February 2019) NPL's marketing and communications team launched its top February 2019 story, "Love Makes a Library," to highlight volunteerism at our Library. With this story, which ran for about 15 days, we reached:  191 web users  3,884 social media users  22,726 e-news subscribers (with 332 click-throughs) Additionally, NPL's marketing and communications team pursued the following campaigns with the following results in February 2019: "Libraries Transform" joint awareness campaign with the Nashville Public Library Foundation:  estimated 758 website visits to the Library's Civil Rights Room page  estimated 3,712 visits to the Library's Get-A-Card page  7,174 social media users reached  43,164 e-news subscribers reached (with 1,039 click-throughs to NPL/F's joint annual report) Promotions for LEGO 2019 contest:  1,719 visits to LEGO webpage in February  (bringing the total website hits for all promotions to 3,429 visits)  12,028 social media users reached 30 | P a g e

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392 e-news subscribers (with 36 click-throughs)

Continued promotions for Nashville Reads 2019:  1,089 visits to Nashvillereads.org  6,929 social media users reached  944 e-news subscribers reached (with 34 click-throughs) MARKETING AND COMMUNICATIONS REPORT (March 2019) Top stories/ campaigns and their results include: “Let’s Get Dirty - Gardening, That Is” (NPL Seed Exchange) 23,101 opens and 950 click-throughs on email marketing Nashville Reads (finale) 897 opens and 92 click-throughs on email marketing 2,254 impressions on socials 137 clicks on web “Libraries Transform” campaign 8,817 impressions on non-paid (organic) socials 318 web click-throughs to online library card sign ips 27 web click-throughs to give / NPLF 23,529 opens with 180 click-throughs on email marketing

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New Business â&#x20AC;&#x201C; April 16, 2019 Nashville Public Library Nashville Public Library Board April 16, 2019 Resolution Title: Branch Meeting Room, Computer Classroom & Study Room Policy History/Background/Discussion: At the present time, branch meeting rooms are available local non-profit organizations of a public, civic, educational or cultural nature, the Nashville Public Library Foundation, and to governmental agencies. This non-profit and governmental exclusivity restricts the ability for The Friends of the Library and the Nashville Public Library Foundation to use branch meetings rooms as an asset in attracting business and corporate partnerships. The Branch Use Meeting Room Policy was updated to include nonprofit use of the two computer classrooms in the system. Procedures were also updated and removed from the policy. Recommendation: The board approve the proposed changes to the Branch Meeting Room Use Policy Draftor(s): Jena Schmid, Terri Luke Person(s) Responsible for Implementation: Terri Luke

RESOLUTION 2019-04.01 Resolution to Revise the Branch Meeting Room Use Policy WHEREAS, the Branch Meeting Room Use Policy restricts the use of branch meeting rooms to be available only to local non-profit organizations of a public, civic, educational or cultural nature, the Nashville Public Library Foundation and to governmental agencies, and WHEREAS, Nashville Public Library wishes to create a relationship with and encourage community book and educational clubs to use library resources, and WHEREAS, Nashville Public Library wants to optimize the use of our meeting spaces and resources, NOW, THEREFORE, BE IT HEREBY RESOLVED by the Nashville Public Library Board of Trustees that the board endorses the proposed changes to the Branch Meeting Room Use Policy.

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Nashville Public Library Departmental Policies

Branch Meeting Room, Computer Classroom & Study Room Policy

Policy Information Approved Date: Effective Date: Keywords:

April 16, 2019 January 1, 2015 Meeting Rooms, Computer Classroom, Study Rooms

Policy

Branch Meeting Rooms & Computer Classrooms Nashville Public Library (NPL) branch meeting rooms and the computer classrooms are available to local non-profit organizations or groups of a public, civic, educational, literary or cultural nature and to governmental agencies free of charge. Groups may be asked to furnish a copy of their charter verifying non-profit status. Use of the branch meeting rooms and computer classrooms is only available during normal operating hours. All meetings in branch libraries must be open to the general public and news media for the entire duration of the room booking. No private events are allowed. For private meetings and events, please see Main Library Meeting Room Policy and Private Events Policy. The Library Board remains the final authority regarding use of library facilities. The needs of NPL and the Metropolitan Government of Nashville and Davidson County take precedence over other groups requesting use of library facilities. NPL reserves the right to limit use where the demands for meeting space so require. Groups using the meeting rooms and computer classrooms, with the exception of programs or events sponsored or hosted by the Nashville Public Library Foundation (NPLF) or government agencies, may not charge admission, charge fees for services rendered, solicit donations, or collect dues or membership fees. Sales or promotional activities may not occur in any of the rooms or on library property. Exceptions are activities by NPLF and organizations collaborating with NPL in advancing specific library services and programs. The organization or responsible individual will be held financially responsible for any damage incurred. NPL reserves the right to deny future meeting room use based on reservation no-shows, documented misuse of the meeting room, or damage or mess left from use of the meeting room.

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The meeting rooms, as well as all library property, may not be used for individual political campaign speeches or activities. Campaign activities are defined as those activities directly related, pro or con, to the campaign of individual political candidates or ballot issues. NPL meeting rooms and computer classrooms may not be used for any activity that interferes with its operations. No personal events such as birthday parties, showers, receptions, etc. may be held in meeting rooms. In publicizing a meeting to be held in an NPL meeting room or computer classroom, the sponsoring group must be clearly identified. Groups must not imply NPL sponsorship of their program or organization, or include the NPLâ&#x20AC;&#x2122;s contact information in their publicity unless they have received explicit permission to do so. Use of a meeting room does not constitute endorsement of the program by the Nashville Public Library Board or NPL. Meeting organizers may not require personal information of meeting attendees. NPL reserves the right to withdraw permission for meeting room or computer classroom use when conditions warrant such action.

Study Rooms NPL study rooms are available for general public use, free of charge during regular operating hours. Study rooms may be used by one or more people. Use must not exceed the maximum occupancy for the study room. Users may not charge fees or solicit donations for activities performed in or as a result of the use of a study room. Failure to follow library policies and procedures may result in the loss of future use privileges.

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