W E D N E S DAY JUNE 15, 2016
TODAY 2016 NAA EDUCATION CONFERENCE & EXPOSITION
SPONSORED BY:
MOSCONE CONVENTION CENTER | SAN FRANCISCO
Define Your Success — Get Netflixed!
Wednesday 4:30 p.m. – 5:30 p.m. Gateway 103 Lower South
Game Changer: Marc Randolph
D
uring his 40+ year career, Co-Founder and former CEO of Netflix, Marc Randolph, has established himself as an authority on business, strategy and innovation. His insight on fostering creativity and effectively transforming ideas into realities has resulted in numerous successful business ventures, including many that he founded. With knowledge and experience that applies to any business or industry, Randolph seamlessly translates his wisdom into meaningful acumen and inspiration to all types of audiences. In narratives that highlight idea generation, transforming challenges into advantages, lessons learned from Netflix and insight into how to validate ideas, Randolph motivates audiences to think differently to achieve their definition of success.
Sponsored by
INSIDE: 3 Lounges & Connection Areas | 4 NAA Exposition | 4-5 Conference Maps | 6 Shuttle Service | 7 Conference Sponsors
Today’s Schedule-at-a-Glance 7:30 a.m – 7:30 p.m.
8 a.m. – 5:30 p.m.
2 p.m. - 3 p.m.
Shuttle Bus Service North Upper Lobby
NAAPAC/BGF Silent Auction
NAA Newcomer Welcome and NEXT GEN Q&A
8 a.m. – 9:30 a.m.
North Lower Lobby
Esplanade 310, Upper South
NAA & NAAEI Committee Meetings
9:45 a.m. – 10:45 a.m.
3 p.m. - 4:15 p.m.
Region Meetings
Living Room Learning
8 a.m. – 5 p.m.
11 a.m. – 12:30 p.m.
Gateway 103, Lower South
Exhibitor Move-in
Board of Directors & Assembly of Delegates Meeting
4:30 p.m. – 5:30 p.m.
Esplanade 305, Upper South
Gateway 103, Lower South
1:15 p.m. – 3:15 p.m.
5:30 p.m. – 6:30 p.m.
Leadership Lyceum (Registered Candidates)
Conference Welcome Reception
Esplanade 301, Upper South
North Lower Lobby
North & South Halls 8 a.m. – 5:30 p.m.
Exhibitor Registration North Upper Lobby 8 a.m. – 5:30 p.m.
NAA Attendee Registration North Upper Lobby
Game Changer – Marc Randolph
Attendee Registration, North Upper Lobby Wednesday, 8 a.m. – 5:30 p.m. • Thursday, 7 a.m. – 6 p.m. Friday, 7 a.m. – 5 p.m. • Saturday, 8:30 a.m. – 11 a.m.
Sponsored by
Grab a Seat for Some Rapid-Fire Living Room Learning! Get ready to learn at this conference-launching event that features an eclectic array of topics from passionate industry players. Each apartment housing geek, technician or innovator hops up on the soapbox, armed with 20 slides that advance automatically every 20 seconds, getting to the point, fast! Wednesday Join us for some humor, entertainment 3 p.m. – 4:15 p.m. and passionate storytelling.
Gateway 103 Lower South
More products. More people.
ALL FOR YOU.
Sponsored by
Continued on page 3
VISIT US AT BOOTH #3209
WEDNESDAY
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JUNE 15, 2016
Thursday | 12:45 p.m. – 2:15 p.m. | Hall C, Lower South
Opening General Session Michael Strahan
L
egendary Super Bowl Champion and Emmy-nominated Fox NFL Sunday analyst Michael Strahan is the new co-host for ABC’s top-rated morning program, Good Morning America. Prior to joining the ranks of the top sports broadcasters in the country, Strahan’s entire 15-year football career was typified by the charisma and sportsmanship that made him a seven-time
Pro-Bowler and one of only four players ever to lead the NFL in sacks for two seasons. Off the football field and talk-show set, Strahan is dedicated to many charitable works— volunteering for St. Jude Children’s Hospital, the USO and Cedar Sinai’s HELP USA. Join Strahan at Thursday’s Opening General Session and hear from the Pro Football Hall of Famer, talk show host, author and philanthropist. General Session Sponsored by
Doors open at 12:15 p.m. Full Conference Badge or Thursday One-Day Badge required for entry.
Hit the Streets of San Francisco for the NAA Thursday Night Party!
Y
ou’re Invited—Every year, the NAA Thursday Night Party gets bigger and better—and 2016 is no exception! Taking place 7 p.m. – 10 p.m. in San Francisco’s Civic Center Plaza and historic City Hall, our signature bash will feature the city’s unique cuisine, entertainment and arts and culture. San Francisco is closing down the streets at City Hall just for us! Enjoy three hours of open bar, a grand offering of delicious food,
live entertainment and, of course, invaluable networking. • Jam to your favorite tunes with dance band Pop Fiction and DJs Cam and Matteo. • Snap a selfie or group shot in the Cable Car Photo Booth. • Admire intricate murals by talented street artists. • Enjoy an open bar and diverse cuisines of various San Francisco neighborhoods— no need to make dinner reservations. • Grab some sweet treats at one of the dessert trucks.
Download the myNAA MOBILE APP The myNAA Mobile App is free to registered attendees. Once registered, you can create a personalized agenda and engage with other attendees and exhibitors before, during and after the event.
Access the free app in three easy ways • Apple store for iPhone and iPad users and search for NAAEDU16 • Google Play store for Android devices and search for NAAEDU16 • Browse myNAA from any smartphone using the mobile site
Connect using the myNAA PLANNER • Make one-on-one appointments with exhibitors • Plan your time • View conference program and exposition
NAA Thursday Night Party
Explore Sessions and Events
7 p.m. – 10 p.m.
• Search by session track, keyword or type of event to find exactly what interests you at the conference • Access session PowerPoint slides • Submit your session feedback from the “Survey” icon
San Francisco City Hall & Civic Center Plaza One ticket is included with a Full Confrence Registration or a Thursday One-day Registration. À la carte tickets are $199 and may be purchased at NAA Registration.
Create an Event Plan
S P O NS O RED BY:
• Add exhibitors, sessions and events to your myNAA event plan • Update your event plan • Access your event plan from your smartphone, desktop and mobile device
(As of 5/27/16)
Scan the barcode at left to download the myNAA Mobile App today!
WEDNESDAY
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JUNE 15, 2016
Lounges & Connection Areas Attendee Lounge
NAA AE Lounge
NAAEI Talk About It Lounge
SOUTH UPPER LOBBY Make sure to stop by the sponsored attendee lounge in the South Upper Lobby to meet with a colleague, have some down time to prepare for a meeting or enjoy some competition with life-sized Jenga, Connect 4 or Plinko!
SOUTH UPPER LOBBY The NAA AE Lounge is exclusively for Executive Directors of state and local associations affiliated with NAA. Head to the lounge to relax and network with your peers.
SOUTH UPPER LOBBY Private Lounge for CAM, CAMT, CAS, CAPS, IROP, NALP and SHCM Designates. NAAEI credential holders are invited to stop by for a snack and beverage and engage in conversation with NAAEI staff about your credential(s) and share your thoughts on continuing education opportunities.
Sponsored by
Connect 4 Lounge Sponsored by
NAA Buzz Center Caricature Artist NORTH LOWER LEVEL Come have a fun, quick, digital sketch done in just a matter of minutes. You will be given the print out along with a clear badge and lanyard so you can wear it during the entire conference! Sponsored by
Interactive Art Walls SOUTH UPPER LOBBY & NORTH LOWER LEVEL Create your own piece of art! Come help add your own touches to the Interactive Art Walls located in the South Upper Lobby and North Lower Level. Throughout the week you will be able to add your own “strokes” of genius on two large murals. Don’t miss your opportunity to be a part of the project. South Upper Lobby Sponsored by
North Lower Level Sponsored by
NORTH LOWER LEVEL While in the technology hub of the United States, don’t miss the technology hub of the 2016 NAA Education Conference & Exposition: The Buzz Center. It’s your one-stop nerve center for all things social media at #NAAEduConf. Learn how to grow and engage your peer-to-peer networks, grab special prizes and giveaways, participate in special photo ops, interact with NAA marketing and communications experts and so much more!
Photo Lounge SOUTH UPPER LOBBY Make sure to stop by the Photo Lounge in the South Upper Lobby to take a fun group photo to take home and share on social media! Sponsored by
NAA Connection Areas SOUTH UPPER LOBBY & SOUTH LOWER LEVEL Need a place to relax, catch up on emails or recharge your phone or computer? Stop by one of the NAA Connection Areas in the South Upper Lobby and South Lower Level for a quick recharge at one of the charging stations. South Upper Lobby Sponsored by
South Lower Level Sponsored by
Moderator: Rick Graf, CPM
Living Room Learning
Wednesday 5:30 p.m. – 6:30 p.m. North Lower Lobby
Conference Welcome Reception Come meet your colleagues and start networking at the Conference Welcome Reception. This event provides you with the opportunity to ease into the week and meet people you’ll be seeing in the sessions, around the NAA Exposition and at other networking events. Sponsored by
2016 Conference Committee Chair Pinnacle
(continued from page 1)
Leadership Qualities for a Legacy of Learning Jackie Ramstedt, CAM, CAPS, CAS
Good Dogs, Happy Cats: Optimizing Revenue with Strategic Pet Policies Inga Fricke
Ramstedt Enterprises, Inc.
The Humane Society of the United States
The Power of Service: Give Residents a Reason to Stay Petra Marquart, CAM
Modern Day Maintenance— The Evolution Beyond Service to Sales Rebecca Rosario, NALP, CAM, NAAEI
Petra Marquart and Associates
Exploring Economic Impacts on Multifamily Michael Cohen CoStar Portfolio Strategy
Full House Marketing
Grow Resident Loyalty and Your Bottom Line with Community Gardens Sarah King Specialized Real Estate Group
Buzz Is Just Noise— Top-Of-Mind Converts to Leases Kate Good
Embracing Disruption in Multifamily: Why You Need to Start Now Lisa Trosien
Hunington Residential KateGood.com & Apartment All Stars
ApartmentExpert.com
Sponsored by
WEDNESDAY
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JUNE 15, 2016
EXPOSITION HOURS
T
he NAA Exposition is the largest national gathering of buyers and sellers in the apartment housing industry. Over 460 suppliers will be on hand to showcase new
Moscone North & South Halls A, B, D & E
products and services to help apartment housing professionals stay on top of their game in today’s competitive market. The Exposition provides an opportunity to
South Hall – Aisles 100 - 1400
discuss products and services with supplier partners committed to your success.
North Hall – Aisles 3000 - 5200
Moscone Center Map
Thursday – Grand Opening 2:15 p.m. – 6:15 p.m.
Upper Level
Friday 10 a.m. – 2:45 p.m. (Lunch served Noon – 1:30 p.m.)
FOLSOM STREET
Concessions
Concessions
Concessions
Concessions
NAA EXPOSITION Hall A
Hall B
Hall C
SOUTH 100
CONNECTION AREA •
Featured Exhibitors
GENERAL SESSIONS
101
105
Ferguson Booth #3209
106
Concourse
111 110
112
114 113
THIRD STREET
102
103
104
HOWARD STREET
130
131
132 133
Hall E GAME CHANGER • SESSIONS
122
121
125
124 123
• LIVING ROOM LEARNING PANEL • BREAKOUT EDUCATION SESSIONS
120 134
135
NAA EXPOSITION WELCOME RECEPTION • CARICATURE ARTIST • INTERACTIVE ART WALL • BUZZ CENTER •
FOURTH STREET
Gateway Ballroom
Hall D
NORTH Concessions
MISSION STREET
• MAINTENANCE MANIA® NATIONAL CHAMPIONSHIP
Rainmaker Booth #447 Chapps Booth #3307
WEDNESDAY
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JUNE 15, 2016
Relaxation Massage Station Make sure to stop by Entrata’s booth #3417 in the North Hall to get a voucher for a complimentary back and/or foot massage at the relaxation massage station located in the South Hall – Booth #116. Sponsored by
Prize Vault
Crack the Code! While networking in the NAA Exposition, be sure to stop by the NAA Prize Vaults, booth #1247 in the South Hall and booth #4636 in the North Hall, for a chance to crack the code to win $500,000 in CASH at each Prize Vault! Sponsored by Diamond & Platinum Sponsors
NAA Exposition Map Locator Kiosks
All employees of NAA, employees of NAA Affiliates, spouses, speakers and press are ineligible to participate in any cash and merchandise drawings sponsored by NAA.
Moscone Center Map
Make sure to utilize one of the Map Locator Kiosks in the NAA Exposition to help you navigate the exhibit halls and search for exhibitors!
Lower Level
• BREAKOUT EDUCATION SESSIONS
310
Sponsored by
308 306 304 302
Esplanade Ballroom
FOLSOM STREET
309 307
Rooftop at Yerba Buena Gardens
305 303 301
SOUTH
• • • •
AE LOUNGE ATTENDEE LOUNGES CONNECTION AREA NAAEI TALK ABOUT IT LOUNGE • LUGGAGE CHECK (FRIDAY & SATURDAY) • PHOTO LOUNGE
300
NAA Today is published by the National Apartment Association and TriStar Publishing, Inc. as a service to NAA Members. National Apartment Association 4300 Wilson Boulevard, Suite 400 Arlington, VA 22203 703-518-6141 Fax 703-248-9440 www.naahq.org TriStar Publishing, Inc. 7285 West 132nd Street, Suite 300 Overland Park, KS 66213 913-491-4200 Fax 913-491-4202 www.tristarpub.com
THIRD STREET
SOUTH DRIVEWAY
Antique Carousel
HOWARD STREET
NORTH DRIVEWAY
FOURTH STREET
South Lobby
• SHUTTLE BUSES
Theater
Yerba Buena Center for the Arts
Galleries and Forum
North Lobby
Yerba Buena Gardens Esplanade METREON
NORTH MISSION STREET
• ATTENDEE REGISTRATION • EXHIBITOR REGISTRATION • MATERIAL PICKUP
WEDNESDAY
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JUNE 15, 2016
General Session Sponsored by
Friday | 3:15 p.m. – 4:45 p.m. | Hall C, Lower South
Friday General Session Doors open at 3 p.m. Full Conference Badge or Friday One-Day Badge required for entry. Required for all attendees and exhibitors.
Maintenance Mania® National Championship Across the country, NAA affiliates host Maintenance Mania® events to recognize the top maintenance technicians in the industry. Winners from each affiliate get a chance to qualify for a spot at the National Championship. Come and cheer on your favorite finalists Friday at 11 a.m. in the NAA Exposition.
Chip & Joanna Gaines Chip and Joanna Gaines are the rising stars of HGTV’s hit show Fixer Upper. The show pairs renovation, design and real estate pros Chip and Joanna with Waco and Dallas, Texas-area buyers. The first rule of real estate is always “location, location, location.” So, what happens when these Texas homebuyers find the wrong house but in the right location? Chip and Joanna say “buy it— then fix it!”
NAA Shuttle Service
Sponsored by
Shuttle service will be provided between the Moscone
Welcome NAA Newcomers! As an NAA Newcomer, we encourage you to take part in all of the exciting experiences the 2016 NAA Education Conference & Exposition has to offer. Make sure to pick up an NAA Newcomer ribbon from the ribbon wall (Registration Area – North Upper Lobby) and visit The Home Depot’s Booth #815 in the South Exposition Hall for a newcomer goodie bag! There will be an NAA Newcomer Breakfast on Thursday from 8 a.m. – 9 a.m. in Esplanade 301, Upper South. Feel free to stop by and meet fellow NAA Newcomers. Sponsored by
NEWCOMER WELCOME AND NEXT GEN Q&A NAA members seeking an outlet for their talent will enjoy this all-encompassing overview of how to get more involved with NAA. The session offers an overview of the NAA NEXT GEN Committee, examination of NAA volunteer opportunities and advice for those seeking to maximize their membership by leveraging their skills to fill critical volunteer positions on NAA Committees. Wednesday 2 p.m. – 3 p.m. Esplanade 310 Upper South
Convention Center and official NAA hotels with the exception of the following hotels: Courtyard San Francisco, Hotel Zelos, Hotel Zetta, InterContinental San Francisco, Mosser Hotel, Palace Hotel, Park Central San Francisco, San Francisco Marriott Marquis, St. Regis and W San Francisco. Thursday Night Party Shuttle service will also be provided for all hotels. Shuttle service will begin Tuesday, June 14, and continue through the conclusion of the conference on Saturday, June 18. Buses will be providing service every 20-30 minutes.
HOURS OF OPERATION Wednesday . . 7:30 a.m. – 7:30 p.m. Thursday . . . . . 6:30 a.m. – 6:45 p.m. Friday . . . . . . . .6:30 a.m. – 5 p.m. Saturday . . . . . 8 a.m. – noon
Shuttle Service Sponsored by
NAAPAC/BGF Silent Auction NORTH LOWER LOBBY
Come ready to bid at the NAAPAC/BGF Silent Auction in support of the National Apartment Association Political Action Committee (NAAPAC) and the Better Government Fund (BGF). New items will be added daily! Auction items include authentic, hand-signed sports memorabilia, movie collectibles, music, jewelry and so much more! Wednesday . . . 8 a.m. – 5:30 p.m. Thursday . . . . . . 7 a.m. – 6 p.m. Friday . . . . . . . . 7 a.m. – 3 p.m.
Get Connected Share your experience at the 2016 NAA Education Conference & Exposition on Social Media! Use these hashtags on Twitter, Instagram and Facebook:
#NAAEduConf
for posts about education sessions, NAA Exposition information and events
#MaintMania
for posts about NAA Maintenance Mania® National Championship
Tweet @NAAEduConf
WEDNESDAY
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JUNE 15, 2016
2016 SPONSORS DIAMOND SPONSORS
Booth 1027
Booth 637
Booth 815
Booths 915 & 921
Booth 527
Booth 827
Booth 905
Booth 1227
Booth 1115
PLATINU M SPONSORS
Booths 215 & 3817
Booth 3417 Booth 821
Booth 1317
Booth 3509
Booth 1017
Booth 820
G OLD SPONSORS
Booth 1127
Booth 4144 Booth 5015
NAA M EDIA PARTNERS
(As of 5/27/16)
More products. More people.
ALL FOR YOU. •
Ferguson provides innovative and reliable maintenance, repair and operations (MRO) products, services and solutions
•
Meet the Ferguson Renovations Team – Our dedicated team of experts who can help streamline your next project from start to finish
•
Janitorial products to help turn units and maintain common areas – effectively and within your budget
•
Efficient HVAC and LED options
•
Inventory Management Solutions – Cut the time you spend re-ordering maintenance materials
VISIT US AT BOOTH #3209 (888) 334-0004 FERGUSON.COM
©2016 Ferguson Enterprises, Inc. 0516 171749