NAA Today by National Apartment Association

THURSDAY, JUNE 25, 2015 Sponsored by:

TODAY

NAA Opening General Session TODAY’S SCHEDULE Jay Leno 7 a.m. – 6 p.m.

Attendee Registration

Palm Foyer, Level 3 7 a.m. – 6 p.m.

oin your colleagues at this afternoon’s Opening General Session and hear from “the hardest working man in show business” Keynote Speaker Jay Leno. Acclaimed late night TV host, admired stand-up comedian, bestselling children’s book author, Emmy-Award winner, pioneering car builder and philanthropist, Jay Leno’s “everyman” style and personality has helped him earn millions of fans worldwide. Having passed the torch of late night television dominance, Leno has also succeeded in this newest entertainment arena, “Jay Leno’s Garage” of which he is a producer as well as a host. Leno remains passionate about performing in front of live audiences, including the military. In his spare time he enjoys working on his collection of classic cars and motorcycles. He was born in New Rochelle, New York and raised in Andover, Massachusetts. He and his Sponsored by: wife, Mavis, live in Los Angeles.

NAAPAC Silent Auction

Breakers Lobby Level 2 7:30 a.m. – 6:15 p.m.

Exhibitor Registration

Mandalay Bay Foyer, Level 2 8 a.m. – 9 a.m.

NAA Newcomer Breakfast

Banyan, Level 3 7:30 a.m. – 12:15 p.m.

Exhibitor Move-in

Shorelines A & B, Level 2 8:30 a.m. – 9:15 a.m.

Coffee Break

Levels 2 & 3 9 a.m. – 10 a.m.

Game Changer – Robin Chase Breakout Education Sessions

Levels 2 & 3 10:15 a.m. – 11:15 a.m.

THURSDAY GENERAL SESSION *Doors open at noon. Full Conference badge or One-Day badge required for entry for all attendees and exhibitors.

Game Changer – Richard Karlgaard Breakout Education Sessions

Mandalay Bay Ballroom J, Level 2 12:45 p.m. – 2:15 p.m.

Levels 2 & 3 11:30 a.m. – 12:30 p.m

Game Changer – Luke Williams Breakout Education Sessions

Mix and Mingle Under the Stars

(Grab n’ Go Lunch Included) Levels 2 & 3 12:45 p.m. – 2:15 p.m.

the NAA Thursday Night Party

Opening General Session with Jay Leno

Mandalay Bay Ballroom J, Level 2 2:15 p.m. – 6:15 p.m.

NAA Exposition Grand Opening

NAA THURSDAY NIGHT PARTY

Shorelines A & B, Level 2 2:45 p.m. – 5:15 p.m.

(Ticketed Event)

Mandalay Bay Beach & Pools 7 p.m. – 10 p.m.

Learning Zone Sessions

NAA Exposition, Shorelines A, Level 2 7 p.m. – 10 p.m.

Sponsored by:

NAA Thursday Night Party (Ticketed Event) Mandalay Bay Beach & Pools

INSIDE: 6 NAA Exposition Grand Opening 10 Viva Las Vegas! (as of 6/14/15)

14 Newcomer Tips

National Coverage,

Local Expertise. RESPOND

RESTORE

RECOVER

(855) 727-8254 www.restorationaffiliates.com

Your full service

disaster restoration resource.

NAATODAY

THURSDAY

Thursday Breakout Session Highlights 9 a.m. – 10 a.m.

10:15 a.m. – 11:15 a.m.

Lagoon H, Level 2

South Seas Ballroom F, Level 3

THU-A01

THU-B02

LEAD

NAAEI Presents: No Time To Lead! Mastering The Tyranny Of The Urgent Back by popular demand! Ercell Charles was the #1 rated speaker by 2014 attendees!

We have all heard the phrase, “Time is money.” However, there is a significant distinction that we need to keep in mind about this comparison. Both time and money can be spent, but only money can be put away for future use. Learn how to realistically manage all of the outside expectations placed on driving results while still managing your time to effectively lead and influence your organization. This session is sure to be worth your time. Ercell Charles – Dale Carnegie of Georgia 9 a.m. – 10 a.m.

Lagoon L, Level 2

THU-A03

Why The ‘Lipstick On A Pig’ Approach Won’t Cut It  Industry pros show you how to make great investment returns on properties that need a makeover.

These days it’s not enough to slap a new name or logo on a tired building (putting lipstick on a pig). Whether it’s for a value-add or full rehab, where and how you spend your dollars to maximize returns and enhance image is critical. Walk through a blueprint for managing this process from start to finish. Learn what’s relevant and how to drive decisions based on ROI. You can create cultural shifts and killer marketing messages that will bring your new image to life. Barbara Savona – Sprout Marketing  Jeffrey Weissman – Morgan Properties

LEARNING AREAS TECH

TECHNOLOGY

MKT

MARKETING

LEASING

L/FH

TECHNOLOGY

OPERATIONS

LEAD

LEADERSHIP

HUMAN RESOURCES

NAHMA AFFORDABLE HOUSING MAINT

MAINTENANCE

South Seas Ballroom B, Level 3

LEAD

Think Like An Owner And Perform Like An Asset Manager  Explore R.O.I. and Payback, key concepts used by owners in their decision making, that will help you shine on the job. Leadership/Professional Development.

This session enables property managers, regional managers and anyone in the multi-family business to understand the ownership side of commercial real estate and how owners and asset managers think. Participants gain a greater understanding of key components of value, how owners make decisions, what factors influence their decisions and how to more effectively communicate in the language of owners. This knowledge enhances the services you offer and helps you become an invaluable advisor to your owners, investors and asset managers. Laynie Miller – WACE Advisors 11:30 a.m. – 12:30 p.m.

Lagoon H, Level 2

THU-C01

Thursday Game Changer Sessions

Hot Management Ideas! Best Practices From Successful Owners  These Seasoned Independent Rental Owners will throw down small ideas that yield big money.

This fast-paced and highly interactive program highlights the best practices of very successful owner/operators in five specific areas: resident retention, payments/ collections, advertising/marketing, revenue management/pricing, and maintenance/rehab. Emphasis is on ideas that can make money immediately. Anyone with questions or experiences to share in each of the areas is encouraged to address the panel and audience. IROs, owners and managers, etc. benefit from the cutting-edge ideas that emerge from these experienced and savvy operators. James Stewart – Stewart Properties, Inc. Brent Sobol – Legacy Community Housing Corporation  Dan Lieberman – Milestone Properties, Inc.  Mike Butler – Vista Properties, Inc.

9 a.m. – 10 a.m.

Entrepreneurship, Innovation and Technology Robin Chase

Founder and CEO, Buzzcar and GoLoco; Founder and Former CEO, ZipCar

Innovation is in Robin Chase’s DNA having founded Zipcar, the largest carsharing company in the world; Buzzcar, a service that brings together car owners and drivers in France; and GoLoco, an online ridesharing community. Chase truly is a transportation entrepreneur.

10:15 a.m. – 11:15 a.m.

Economic Growth Forecast for the U.S.; Trends for Stocks, Municipal Bonds and Real Estate Richard Karlgaard

Publisher, Forbes Magazine, Business Journalist

Known for his witty assessment of business and technology, Richard Karlgaard will share what he has identified as the five most powerful variables that you develop to accelerate strategy and execution while fueling innovation and growth. Sponsored by:

11:30 a.m. – 12:30 p.m.

Innovation Leadership; Transforming Organizational Processes & Behaviors Luke Williams

Author, Disrupt: Think the Unthinkable to Spark Transformation in Your Business

At some time, someone somewhere is going to disrupt your entire industry. Shouldn’t it be you? Join Luke Williams for this insightful session as he reveals a new way of thinking that has the power to transform your business and keep you ahead of the game.

Sponsored by:

When you partner with these:

Apartment Guide

Rent.com

Lovely

Rentals.com

You get the power of this:

When you partner with Apartment Guide and Rent.com, you get the power of the RentPath Network. With industry-leading innovation and a number-one ranking in Unique Visitors and a 47% Organic Click Share, you’ll get more quality leads for your listing. All powered by RentPath—the leader in value, innovation and performance. Bring the power of our network to your community today. For more info, call 1-877-394-9599 or email advertise@rentpath.com.

Visit our Booth #1157 at NAA. Learn about the new Rent.com and our exciting consumer advertising campaign!

Value | Innovation | Performance

Source: Based on March 2015 comScore Real Estate category of sites. Hitwise February 2015; Search Clicks ©2015 RentPath LLC. All rights reserved. All photos, videos, text and other content are the property of RentPath, Inc. APARTMENT GUIDE, RENT.COM, RENTALS and LOVELY, and the APARTMENT GUIDE, RENT.COM, RENTALS and LOVELY Trade Dress are registered trademarks of RentPath, Inc. or its affiliates.

NAATODAY

THURSDAY

Lounges & Connection Areas

Save Lives.

ATTENDEE LOUNGES

Save Property.

NAAEI DESIGNATE LOUNGE

Mandalay Bay Foyer, Level 2 Palm Foyer, Level 3

Make sure to stop by one of the sponsored attendee lounges where you can sit and relax and meet up with colleagues or prepare for your next meeting. Level 2 Sponsored by:

Save Money.™

Reef F, Level 2

Level 3 Sponsored by: TM

Exclusively for NALP, CAM, CAS, CAMT and CAPS designates, the NAAEI Designate Lounge is your place to relax, snack, network with fellow designates, hold discussions and learn what’s new at NAAEI. Sponsored by:

ENGAGEMENT LOUNGE SCHEDULE THURSDAY 11:15 a.m.

sure unattended cooking fires are suppressed safely. Thousands of families are whole because of its dependability.

track record. And risk managers and underwriters have borne

Mandalay Bay Foyer, Level 2

Sponsored by:

1972. Thourgh years of testing and improvements, we make

Fire personnel all over the country attest to its performance and

ENGAGEMENT LOUNGE The NAA Engagement Lounge will be buzzing with activity at the conference. It’s your one-stop hub for live social media coverage and NAA TV streaming. The lounge offers staffing by the NAA Communications Department, including a social media help desk, prize giveaways, photo ops (and more). The Engagement Lounge is a perfect spot to engage with other attendees and meet NAA staff. Make sure to use the official event hashtag #NAAEduConf to see your tweet on the big screen.

That’s been our mission since we invented the product back in

out it’s financial benefits.

HEAD SHOT PHOTO LOUNGE

Mandalay Bay Foyer, Level 2

The StoveTop FireStop® brand is a promise of quality

Need a professional headshot? RentPath has you covered! Stop by the NAA Head Shot Photo Lounge, located on Level 2 of the Convention Center, to have your photo taken. You will then receive a photo card with instructions on how to view, edit, save and share your photo. Sponsored by:

and performance that has been trusted for over 40 years.

NAA CONNECTION AREAS Mandalay Bay Foyer, Level 2 South Seas Foyer, Level 3

Need a place to relax, catch up on emails or recharge your phone or computer? Stop by one of the NAA Connection Areas for a quick re-charge at one of the charging stations. Level 2 Sponsored by:

Level 3 Sponsored by: TM

Wash, Rinse, Retweet: Increasing Your Followers on Twitter A step-by-step guide to increasing Twitter followers. 2:45 p.m.

Don’t Feed the Trolls: Responding to Negative Social Media How to address (or ignore) negative posts on review sites such as Yelp.

Trust the Original Automatic Cooktop Fire Suppressor.

4 p.m.

From GoPro to Studio: Video as Social Media Strategy Using video (whether Vine, Instagram, YouTube, etc.) to boost your social media presence.

Visit Booth 1879 to discover why StoveTop FireStop is the only choice for automatic cooktop fire protection

Count on us for the products you count on.

The brand name products you need, when you need them. We’ve spent over 60 years perfecting our process and product offerings, while building a coast to coast supply chain that ensures we get our customers what they need, when they need it. It’s why we’re focusing those resources and expertise to become your trusted property and facilities maintenance partner. Let us send you our latest Facilities Supply Catalog today. ©2015 Ferguson Enterprises, Inc. 0615 26190

ferguson.com (888) 334-0004

Visit Us at NAA Booth #725

NAATODAY

THURSDAY

NAA Exposition Thursday Learning Zones Opens Today! T

he NAA Exposition will have three Learning Zones focused on educating attendees on technology, mobile marketing, and sustainability. Attendees will find these zones to be valuable learning environments.

Shorelines A, Level 2

TECHNOLOGY - BOOTH 2505

he NAA Exposition is the largest national gathering of buyers and sellers in the multifamily housing industry. Over 430 suppliers will be on hand to showcase new products and services to help multifamily housing professionals stay on top of their game in today’s competitive market. The exposition provides an opportunity to discuss products and services with supplier partners committed to your success.

Time 2:45 p.m.

Exhibitor First Advantage

Topic Top Three Background Check Technology Blunders to Avoid

3:45 p.m.

G5 Engagement

Focused Website Design: Using Visual & Written Storytelling to Upend the Competition

4:45 p.m.

Spherexx.com

How Tablet Technology Can Empower the Leasing Team

MOBILE MARKETING - BOOTH 2227

NAA EXPOSITION HOURS

Time 2:45 p.m.

Exhibitor Zumper

Topic Reaching Millenials Through Mobile Marketing

3:45 p.m.

On-Site

Understanding and Improving Your Online Reputation

4:45 p.m.

Aptexx, Inc.

The Most Effective Way to Survey Residents & Prospects

SUSTAINABILITY - BOOTH 1867

Thursday - Grand Opening Friday

Time 2:45 p.m.

11:45 a.m. – 4:30 p.m. (Lunch Provided: 11:45 a.m. – 1:45 p.m.)

Exhibitor HydroPoint Data Systems

Topic Outsmart the Drought: Proven Solutions to Reduce Water Consumption

3:45 p.m.

Updater

Seven No-Brainers to Improving Resident Move-In

4:45 p.m.

RadPad

Phone It In: Demystifying the Mobile Listing Experience

2:15 p.m. – 6:15 p.m.

MAINTENANCE MANIA® NATIONAL CHAMPIONSHIP

Friday 12:45 p.m. – 2:15 p.m

PRIZE GIVEAWAYS The following exhibitors are offering BOOTH PRIZES! Stop by their booths and enter to win. THURSDAY EXHIBITOR BOOTH CARES 2177 InfoTycoon 1482 Logware 1673 Midwest Promotional Group 538 National Car Charging LLC 1973 One Call Now 1772 Onicx Energy, LLC 1577 PayLease 867 Rent Dynamics 336 RokitNow 2508 Sales, Inc. 2266 Waste Away, LLC 2060 WebbMason 944 Wilsonart 2031

NAA Maintenance Mania® National Championship Friday | 12:45 p.m. | NAA Exposition

cross the country, NAA Affiliates host Maintenance Mania® events to recognize the top maintenance technicians in the industry. Winners from each affiliate have qualified for a spot at the National Championship on Friday afternoon. Come and cheer on your favorite finalists! Presented by

Presenting Sponsor

NAATODAY

JUNE 25 | 2015

Prize Vault

WIN $500,000!

Sponsored by: DIAMOND SPONSORS

NAA Exposition Shorelines A, Level 2

hile networking in the NAA Exposition, be sure to stop by the NAA Prize Vault, Booth 2085, for the chance to crack the code on the Prize Vault and win $500,000 in CASH. Also, swing by Apartments.com, Booth 1535, on Friday, June 26 for your chance to crack the code of their Prize Vault and win $100,000 in CASH.

PLATINUM SPONSORS

FEATURED EXHIBITORS Booth 473

Booth 2171

Booth 725

Booth 1443

Booth 545

Booth 759

NAATODAY

THURSDAY

Friday General Session: Giada De Laurentiis

eloved Emmy-Award winning television personality, bestselling author, chef and famed restauranteur Giada De Laurentiis’s inspiring vision has helped to revolutionize the culinary industry since she was first discovered by the Food Network. With an impressive background of culinary training, she continues to prove her skill and accessibility with the great success of her cookbooks, brand alliances, food products and recurring role on the “Today Show.” Known Sponsored by: for her personable charm, enthusiastic presentation and delicious creations, De Laurentiis will share her recipe for success and how she was able to expand her culinary career to become a multi-industry powerhouse. FRIDAY GENERAL SESSION Mandalay Bay Ballroom J, Level 2 10:15 a.m. – 11:45 a.m. Doors open at 9:55 a.m.

SPOILER ALERT: Giada will be cooking on stage during her presentation.

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NAA NEXT GEN Gets Members Plugged In

apt.ly spoken NAA’s award-winning blog

learned in taking the road less traveled. f you’re up and reading this prior to noon, Energized—and seriously considering a congratulations—you survived your first night leather jacket purchase—our last official stop in Las Vegas! Start that caffeine drip now, of the day was the Conference Welcome because the 2015 NAA Education Conference & Exposition is just getting started. Reception. With more than 9,000 attendees at the conference, the reception provided the While the details of your evening may be hazy, perfect opportunity to network with friends we hope you remember yesterday’s Conference Kick-Starters—a series of quick-paced, interactive both old and from across the country. And there was the whole free food sessions new for 2015. With topics ranging from cloud-based technology tools to “Twitternomics,” and drinks thing, of course. Yesterday was a great start to the attendees got just the boost they conference! Today, we’ve got a full needed heading into the conference. schedule of education sessions, I have no choice but to now make a joke about revving up your engines, Game Changer speakers Robin Chase, Richard Karlgaard and Luke because next on the agenda was Williams, the NAA Exposition grand the Game Changer session with opening, funny man Jay Leno and Ken Schmidt, former Director of the NAA Thursday Night Party at Communications Strategy for Mandalay Bay Beach and Pools. Harley-Davidson Motor Company. I’m exhausted just writing about it. In addition to making all of us So commit to a Venti beverage, feel a little less cool in comparison, do a few stretches and get excited: Schmidt shared his story of touring the world on two wheels— the premier conference in the apartment industry has only just meeting everyone from presidents Lauren Boston, APTly Spoken Blog begun and you’re along for the ride. to royalty—and the lessons he

Walk This Way Pedometer Contest

e hope you packed your walking shoes because there is a lot of ground to cover inside the convention center! Have some healthy fun by entering the Walk this Way Pedometer Contest! Be one of the 1,000 individuals to pick up a NAA Pedometer at Apartments.com, Booth 1535, on

Thursday, June 25, when the NAA Exposition opens. Wear your pedometer and report back to the Apartments.com booth by 3 p.m., Friday, June 26, to record your steps and possibly win. Sponsored by:

AA members seeking an outlet for their talent were treated to an all-encompassing overview of how to get more involved with the National Apartment Association at yesterday’s NEXT GEN Q&A. The briefing offered an overview of the NAA NEXT GEN Committee, examination of NAA volunteer opportunities and advice for those seeking to maximize their membership by leveraging their skills to fill critical volunteer positions on NAA Committees. Members interested in the NAA NEXT GEN Committee are asked to contact Frank Mauck, NAA Senior Manager of Communications, at frank@naahq.org.

NAATODAY

JUNE 25 | 2015

R.O.E. – Return on Energy SO YOU WANT TO BE AN ENERGY BUYER?

ontrolling and forecasting energy costs for apartment communities has become a big business. As reported in the March 2015 cover story in units Magazine, “Bottom of the Barrel,” owners and management companies are focusing greater effort on this budget line. Some companies are relying on savvy energy consultants. Others are investing staff hours by tracking and digging deep into data to determine what to pay and when to strike a deal with their utilities, if deregulated, to lock in the best rates. Results are mixed. Decisions about utility deregulation are made by each state’s public utility commission and can be instituted or revoked at any time, when the commissions see reasons, according to Darren Novich, President of The EnergyLink. Novich says the reason fewer states have deregulated electricity is because, in part, they are still cautious following the Enron Corporation improprieties found in 2001. In states with de-regulated utilities, this analysis is not easy. Experience pays off. In March, three property management executives discussed their approach during a panel held by NWP Services Corp. in Washington, D.C. “Water and sewer used to be our largest utility expense, but on a net basis after resident reimbursements, it is common area electric at most communities,” says Tom Spangler, Senior Director, Advantage Solutions–Energy & Sustainability, Greystar. “It may not be rising dramatically, but it’s going up incrementally every year. And gas costs are always a concern, due to their volatility in both rates and usage.” Elaine Doughty, Utilities Manager, Morgan Properties, King of Prussia, Pa., and Mary Nitschke, Director of Ancillary Services, Prometheus, San Mateo, Calif., say that guiding senior management on what to do and explaining to them

For more information on the R.O.E. Initiative, check out these Breakout Education Sessions THURSDAY

FRIDAY

10:15 a.m. – 11:15 a.m.

3:30 p.m. – 4:30 p.m.

Jasmine G, Level 3

Jasmine E, Level 3

THU-B08

FRI-C05

R.O.E./Return on Energy: Maximizing Green—Using Environmentally Sustainable Practices to Drive Brand and Asset Value

why to do it is the key to acting appropriately and saving money. Doughty says companies that wish to lock in energy prices on their own must initially set parameters with their decisionmakers regarding company policies: Are you managing to budget? Are you managing for outside investors and owners? Or, are you maximizing savings? “The prices change in real-time like the stock market, so if you ask for approval at one price, that price could be gone in the next half-hour,” Doughty says. Agreeing ahead of time on what the company is willing to spend saves time and money, especially when it’s required to bring in the accounting and legal teams for the decision. “Any purchasing contracts that may need approval by the legal team should be done ahead of time,” Doughty says, “because those are the approvals that can cause major delays in getting your contracts signed.” Nitschke says people in her position must also predetermine who can approve the energy contract. “For some third-party management firms, their investors might have simple guidelines such as, ‘if you can beat what my local utility company would have charged me, that’s good enough for me.’ Others are more particular.” Doughty says that it “helps that you have established yourself as an energy buyer with your suppliers, because then they know you and the whole purchase execution process becomes simpler because you are established with them.”

Apartment communities are quickly following the footsteps of office buildings, retailers, schools and others in utilizing Leadership in Energy and Environmental Design (LEED™) programs to consistently measure and improve environmental performance. Green building isn’t just for shiny new buildings any longer. Find out how to green an existing apartment community and drive your bottom line. Marc Heisterkamp – U.S. Green Building Council Kelly Vickers – Alliance Residential Company Don Brooks – LEED AP, The Dinerstein Companies Erin Hatcher – AMLI Residential

R.O.E./Return on Energy: Benchmarking with ENERGY STAR™ Property Scores ENERGY STAR scores for multifamily housing are now available.

In this session, multifamily leaders will share their stories of adopting ENERGY STAR and scoring their properties, and the data access, data entry and training issues they encountered along the way. Leave with a clear idea of whether your property can—and should—get an ENERGY STAR score. Todd Feist – Institute of Real Estate Management (IREM) Nicholas Stolatis – TIAA-CREF Cindy Clare – Kettler Management Joe Greenblatt – Sunrise Management Amanda von Almen – Lord Green Strategies

THE NAA EDUCATION INSTITUTE PRESENTS

2015 NAA EDUCATION CONFERENCE & EXPOSITION VIDEO & AUDIO RECORDINGS

Order 24 Video sessions and 28 Powerpoint-synched Audio Sessions from the 2015 NAA Education Conference & Exposition Purchase the entire series of sessions for only $199!* Be sure to stop by the NAAEI REWIND station and order yours today. After the conference the price goes up to $299. *NAA Member Rate

VISIT NAAHQ.ORG/REWIND TO ORDER TODAY!

NAATODAY

a v i V

THURSDAY

! s a g e V s a L

If there wasn’t already enough to do at the 2015 NAA Education Conference & Exposition, we’ve gathered a list of Las Vegas highlights to keep you busy after hours. Following are some of the best attractions in Sin City, courtesy of NAA’s West Coast Regional Liaison, Michael Fazio, who is based in Las Vegas.

1. Grand Canyon helicopter tour. Take off from Las Vegas Airport on an exhilarating helicopter flight to the Grand Canyon. If you want to make a full day of it, book a tour that also includes a visit to the nearby Hoover Dam. Just don’t forget your sunscreen.

5. Live shows. If you’re bored in Las Vegas, you’re doing something wrong. Whether you’re in the mood for comedians, acrobats, world-class singers, magicians or puppets, there’s a show for everyone. The Blue Man Group, Penn & Teller, Jersey Boys—you name it, it’s on a Las Vegas stage.

2. The High Roller at The LINQ. Get your ticket to ride the High Roller, the world’s largest observation wheel, in Sin City. At 550 feet tall, Las Vegas’ newest attraction lives up to its name, offering unparalleled views of the downtown area, day and night. Afterwards, check out the city’s newest entertainment quarter, The LINQ, where a dynamic array of shops, restaurants and bars await.

6. The Strip. At least once in your life, you have to experience the collection of hotels and casinos on Las Vegas Boulevard in all their glitz and glory. Highlights include the Stratosphere—which features the tallest free-standing observation tower in the U.S.—as well as the Bellagio Fountains, the Eiffel Tower at Paris, Las Vegas, The Luxor pyramid, the aquarium inside Mandalay Bay and The Venetian’s Grand Canal. If you’re going by foot, wear comfortable shoes!

3. Pawn Stars tour. Step into the world of ‘Pawn Stars,’ the History Channel’s popular reality TV series, set in Las Vegas. See the Gold & Silver Pawn Shop, where your favorite cast members—Rick, The Old Man, Big Hoss and Chumlee—work every day to buy, sell and appraise goods brought in by their customers.

7. Cirque du Soleil. There are shows, and then there’s Cirque du Soleil. Stare in amazement as former Olympic gymnasts in grandiose costumes perform feats beyond your imagination in a mix of circus arts and street entertainment. With eight Cirque shows to choose from, including tributes to both The Beatles and Michael Jackson, don’t miss this true Las Vegas experience.

4. Las Vegas Motor Speedway. Do you have the need for speed? Head to the famous Las Vegas Motor Speedway for a unique chance to hop in the driver’s seat of three of the hottest and fastest classic American muscle cars: a Dodge Challenger, Ford Mustang and Chevrolet Camaro. Show off your skills as you drive along a custom course specifically designed to test your abilities in acceleration, braking, cornering and, of course, speed.

8. The food. Remember to pack your eating pants because Las Vegas has no shortage of amazing cuisine. Some current favorites include Wicked Spoon at The Cosmopolitan (marrow bones at a buffet carving station, anyone?), Wolfgang Puck’s CUT Steakhouse, Le Thai, Peruvian Japanense fusion at Nobu, some of the best Hawaiian fare outside of the state at Market Street Café, and the best fine dining restaurant in the country—if not the world—Joel Robuchon at MGM Grand. If you visit the latter, pack your wallet, too.

NAATODAY

THURSDAY

Word Search

Download the myNAA Mobile App

• • • •

EXPLORE SESSIONS AND EVENTS

WORD LIST: MULTIFAMILY MILLENNIALS NETWORKING LASVEGAS LENO GROW GAMECHANGERS MAINTENANCEMANIA

APARTMENT LOBBYING LOUNGES SINCITY PARAGON DELAURENTIIS PRIZEVAULT REWIND

LEASING EDUCATION CLUBHOUSE MARKETING CONNECT HENDLEY NAAPAC POKER

TRADESHOW MANDALAYBAY NAA LEARN KICKSTATERS ENGAGEMENT

See answers on page 14.

NAA Community Map

here are you from? Stop by the NAA Community Map located in the Mandalay Bay Foyer, Level 2. Get your photo taken in the photo booth and pin it next to the city you are from. Watch the map fill up and see how far the NAA Sponsored by: community extends.

he myNAA Mobile App is free to registered attendees. Download the app to your smartphone or tablet to create a personalized agenda, engage with other attendees and exhibitors during and after the conference and more.

myNAA

PL ANNER APP

Sponsored by:

ACCESS THE FREE APP IN THREE EASY WAYS • Apple store for iPhone and iPad users and search for NAAEDU15 • Google Play store for Android devices and search for NAAEDU15 • Browse myNAA from any smartphone using the mobile site

CONNECT USING THE myNAA PLANNER See who is at the conference Make one-on-one appointments with exhibitors Plan your time View conference program and exposition details

• Search by session track, keyword or type of event to find exactly what interests you at the conference • Access session PowerPoint slides • Submit your session feedback from the “Survey” icon

CREATE AN EVENT PLAN

• Add exhibitors, sessions and events to your myNAA Planner • Access your event plan from your smartphone, desktop and mobile device

Scan the barcode to the right to download the myNAA Mobile App today!

AMERICAN FORESTS DONATION

Sponsored by: ou are making a difference! NAA has pledged to donate $1 for each full conference attendee at the 2015 NAA Education Conference & Exposition to the American Forests. Each dollar will go toward the planting of one tree for each attendee. Trees will be planted in a carefully AMERICAN FORESTS chosen forest restoration Meeting ReLeaf project in the U.S.

10+ CLUB! # Attendees Company

NAATODAY

JUNE 25 | 2015

THANK YOU FOR BRINGING YOUR PEOPLE TO LAS VEGAS

AMLI Residential

RE Carroll Management

264

Greystar Real Estate Partners

Bell Partners Inc.

Resource Residential

103

WinnCompanies/WinnResidential WinnResidential Military Housing

BH Management Services

Seldin Company

The Dolben Company

Madison Apartment Group

The Shelter Group

Home Properties

Ovation Property Management

Advanced Management Company

Mosaic Residential Inc

Corvias Group

AHC Management LLC

Pinnacle

Flaherty & Collins Properties

Atlantic Pacific Management

Forest City Residential Management, Inc. Lincoln Property Company/ Lincoln Military Housing

HSL Asset Management

ECI Management

Milestone Management

Fairfield Residential

Westdale Asset Management

Goldrich & Kest

Abbey Residential

Barge Properties

Griffis Residential

Ambling Management Company

Camden

Gumenick Properties

Alliance Residential Company

Carter-Haston Real Estate

Beacon Communities LLC

Landmark Property Services LLC

Integral Property Management

Northland Investment Corporation

Berkshire Communities

The Preiss Company

Wilkinson Real Estate Advisors

CASTO

Kettler Management

First Pointe Mgmt Group

Campus Apartments Inc

Patrician Management, LLC

FPI Management, Inc.

Dominium Management Services

Landmark Apartment Trust

Francis Property Management

Bridge Property Management

Bonaventure

Sherman Residential Inc

Blue Ridge Companies

Caviness & Cates Property Management

The Westover Companies

Continental Realty Corporation

Wood Residential Services

Edward Rose & Sons

HG Fenton

Maxx Properties

Sequoia Equities Inc.

Scully Company

Wingate Companies

Towne Properties

WRH Realty Services, Inc.

Adara Communities

Kenney Realty Services, LLC

40 38

HAND Property Management Company Haven Property Managers & Advisors

IMT Residential

Midwest Property Management

Monument Real Estate Services Inc

Olympus Property

Waterton Residential, LLC

Weidner Apartment Homes

Chestnut Hill Realty

Cortland Partners

Gables Residential

Greystone Properties LLC

Harbor Group Management

Hills Properties

MEB Management Services

Tomlinson & Associates Inc

ZRS Management, LLC (as of 6/14/15)

Social Media Connections Tweet about your experience at the 2015 NAA Education Conference & Exposition

CHECK US OUT AT WWW.FACEBOOK.COM/NAAHQ

#MaintMania for tweets about NAA Maintenance Mania® National Championship

• Follow NAA all year and be sure to Like us • Post to our wall to share your Las Vegas greeting • Upload your NAA photos, tag yourself and other attendees • Share you photos with us for our special Las Vegas album • Start a discussion • Check-in to events and places

SUBSCRIBE TO THE NAA YOUTUBE CHANNEL

MAKE CONTACTS AND MEETUP

@NAAEduConf Use these hashtags: #NAAEduConf for tweets about education sessions, exposition information and events

Receive tips, clips and the latest multifamily news. Upload your conference videos to YouTube and tag them with NAAhqVideos and don’t forget to tweet your link using the hashtag #NAAEduConf. Visit NAA’s YouTube channel at www.youtube.com/NAAhqVideos.

• Need some face time? Join a NAA Meetup! • Find the right networking and social events for you! • Sign up for the Meetups here: www.meetup.com/Apartment-Professionals

BLOG

• Share your event experience and insights on your blog and tag the post with “NAAEduConf” • Let us know you are blogging! We can assist with photos and more! Email tasnuba@naahq.org for information

JOIN THE NATIONAL APARTMENT ASSOCIATION LINKEDIN COMMUNITY • Start a discussion • Share a post from your blog • Join the thousands of discussions • Use the In-Person feature on the LinkedIn app to connect instantly with important contacts

NAATODAY

THURSDAY

NEWCOMER TIPS

elcome first-time NAA Education Conference attendees! Here are some helpful tips for making your experience even more enjoyable.

HOW DO I PLAN MY SCHEDULE? • The myNAA Planner is a convenient tool that enables you to plan ahead and determine which education sessions will provide the best return on investment. Create a tentative schedule before the conference based on your own educational needs, and those of your company. • If you’re not already on Twitter, get on and follow the conference hashtag at #NAAEduConf. This will give you an insider’s view of what is trending before and during the meeting. • NAA Connect. Use it! Get involved with the student housing community before the conference even begins. • Download the myNAA Mobile App and have the conference information and schedule at your fingertips!

ARE THERE HELPFUL HINTS FOR NETWORKING? • Plan your conference schedule before you arrive in Las Vegas. This will give you more time to interact and engage with other attendees. • Do you have a colleague attending the meeting? Ask them to take you under their wing and introduce you to fellow attendees. • Attend as many social events and receptions as you can. You’ll be rewarded with free food and cocktails! • If this is your first NAA Conference, take part in all Newcomer events being offered. • Show up for sessions early. You’ll score a great seat and have time to mingle with the other attendees around you. • Need a conversation starter? Ask an attendee how they liked a session you both attended.

WHAT SHOULD I DO ONSITE? • Attend the NAA Thursday Night Party tonight! This is a great, relaxing way to meet other attendees. • Be flexible with your conference schedule. The “law of motion and responsibility”—formerly known as the “law of two feet”— should apply: If a session is not working for you, leave (even if you are seated up front). Go to another session or meet up with others outside the session rooms who want to engage in other conversations and networking opportunities. • Smile, be open and enjoy yourself! This is going to be a great experience and you are going to meet some wonderful people.

Oxygen Bar

Sponsored by:

Jasmine Foyer, Level 3 Try the latest thing in relaxation therapy. You will “plug in” to individual sanitized plastic tubes to inhale the soothing aromas of your choice. The effect is general relaxation and relief from stress.

Relaxation Massage Station NAA Exposition Booth #947, Level 2

Looking for a place to relax! Visit Apartment Finder, Booth 1535, to get your free massage voucher. Stop by the Relaxation Massage Station, Booth 947, and enjoy a free 10-minute chair massage. Please note: The massage station will only be open during NAA Exposition hours.

Word Search Answers!

Name:_________________________________

Date:_____________

Word List: MULTIFAMILY MILLENNIALS NETWORKING LASVEGAS LENO GROW GAMECHANGERS MAINTENANCEMANIA

APARTMENT LOBBYING LOUNGES SINCITY PARAGON DELAURENTIIS PRIZEVAULT REWIND

LEASING EDUCATION CLUBHOUSE MARKETING CONNECT HENDLEY NAAPAC

POKER TRADESHOW MANDALAYBAY NAA LEARN KICKSTARTERS ENGAGEMENT

NAAPAC Silent Auction

ome ready to bid at the NAAPAC Silent Auction in support of the National Apartment Association Political Action Committee (NAAPAC) and the Better Government Fund (BGF) – new items will be added daily! Auction items include authentic hand-signed sports memorabilia, movie collectibles, music, jewelry and so much more! And don’t forget to join us at the Last Call Reception on Friday at 4:30 p.m. for your last chance to bid on those amazing items.

HOURS

Thursday Friday

7 a.m. – 6 p.m. 7 a.m. – 5:30 p.m.

NAA TODAY

NAA TODAY is published by the National Apartment Association and TriStar Publishing, Inc. as a service to NAA Members.

National Apartment Association 4300 Wilson Blvd, Suite 400 Arlington, VA 22203 Phone: 703-518-6141 Fax: 703-248-9440 www.naahq.org

TriStar Publishing, Inc. 7285 W. 132nd St, Suite 300 Overland Park, KS 66213 Phone: 913-491-4200 Fax: 913-491-4202 www.tristarpub.com

NAATODAY

JUNE 25 | 2015

NAA EDUCATION CONFERENCE & EXPOSITION SPONSORS

DIAMOND

Booth 1137

Booth 1522 & 1633 Booth 1643

Booth 1649

Booth 1433

Booth 1523

Booth 833

Booth 1623

Booth 1223 Booth 1661

PLATINUM

Booth 473 Booth 2243

Booth 1233

Booth 1557 Booth 1757

Booth 1557

Booth 1646

Booth 2049

GOLD

Booth 953

Booth 1842

Booth 1243

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RESTORE

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