SalonFocus Jan-Feb 2010

The ESSENTIAL magAZINE for Salon Owners

Nightmare staffing scenario Name-and-shame wages threat Beauty boards CuttheVAT bus Making it big in the movies

View from the top Jackie Lang

JAN/FEB 2010 | ÂŁ3.50

distance relation between sash and corner flexible. size relation between sash and corner NOT flexible.

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Wavelength

Seriously Speaking The one national newspaper I find I can rely on for accuracy, most of the time, is the Financial Times.

The pink one might not be everyone’s cup of tea but if it is fact you want and not fiction, you need go no further, apart from SalonFocus, of course.

However, the Financial Times has, in the past, been a bit backwards coming forward when it comes to writing about the hairdressing sector in a way that NHF members would want – in any way at all, come to that….

Until now.

Just after we closed the November/December issue, NHF secretary general Eileen Lawson got a call from the Financial Times’s Jonathan Guthrie, who wanted to know how the sector had been faring in the recession and to learn about the structure of the industry.

Okay, so his headline: Punning salons will still be hair tomorrow was a bit reminiscent of The Sun, but the sentiment was right. “ I would Lawson was quoted in the article but not want to she also provided much of the background underestimate statistics and information that Guthrie used. The result was a respectful commenwhat a tary about the industry, acknowledging breakthrough the “vital service” salons provide and that it is “a big business…staffed by an extraordithis is, to nary 245,000 people, generating sales of get serious more than £5bn a year”. coverage…

The article noted the talent for PR that is required in hairdressing and how smart from the hairdressers “can become bigger celebrities highest quality than the actresses and singers whose hair newspaper in strategies they mastermind”.

The article concluded that hairdressers the land.” have something many big businesses would kill for: “a defensible market position”.

I would not want to underplay what a breakthrough this is, to get serious coverage like this from a newspaper I have the greatest admiration for and for which I have written myself in the past.

Winning respect for the industry from without and within was one of the first pledges Lawson made when taking over at the helm of Britain’s biggest trade association 17 months ago. In that time she has cultivated key movers and shakers in both government and the media to talk up hairdressing.

It is a theme NHF president Harry Walker took up at the trade association’s annual general meeting and conference last October in Leeds when he said for too long had the industry been self-disparaging. Walker said the NHF and its members had earned “kudos”

www.nhf.info

among politicians and people of influence with the dignified and intelligent way in which it had conducted its affairs.

Vidal Sassoon took up the same theme earlier in the year when he told SalonFocus: “The most important thing in my mind is for hairdressers themselves to take what they do seriously, to give their own craft its due respect.”

Good PR is vital for the hairdressing sector if politicians are to sit up and take notice of its campaigns such as CuttheVAT (www.cutthevat.org – see page 8) and representations on the National Minimum Wage and other key issues.

However, I still get disheartened when journalists use the word “crimper” to describe hairdressers. It is derogatory and cheap, on a par with Sweaty Betty and something for the weekend but unfortunately hacks (oops, that’s terribly disrespectful of me) in a desperate search for synonyms for “hairdresser” often pick on crimper which does you all an injustice.

I would like to call on all NHF members to make extra effort to earn PR for your business not just on the creative side but for economic reasons.

Whenever you try to get PR for your salon, do not forget to mention you are a member of the NHF, the biggest and best trade association for hairdressing salons in Britain. PR for yourself is great but you are part of the wider picture, a body of professional salon owners that are all on the same page.

United, NHF members are a powerful force and united you can help the industry and all its constituent parts grow stronger.

Ego

In a sector awash with egos (and why not?) it was refreshing to read a superbly written cover story in The Times 2 supplement recently about how Vidal Sassoon CBE became the world’s greatest hairdresser.

I loved the humility that shone through.

Apparently, John Gielgud once said that if Sassoon and his colourist had made Peter O’Toole look any prettier for his role in Lawrence of Arabia, they would have had to call it Florence of Arabia.

The writer, asking the hairdressing maestro if he ever developed a God complex, replied: “Hmm. Honestly, I always thought I could have done it better. As Montaigne says, however high your throne, you’re still sitting on your bum.”

And therein lies a hairdressing hero – bless ’im!

Andrew Don Editor

January/February 2010 SALONFOCUS PAGE 3

contents

FEATURES

22 Maximise success with behavioural data 24-25 Long view – here comes the bride 27 A week in the life – Jackie Lang 28-29 Shaw thing – Simon Shaw helps with brush choice

p 31 p 34

INSPIRED

18-21 Exclusive – NHF Inspire and hob produce a Touch of Gold

BEAUTY

14 Beauty spots 31 Working for the screen

p 24

REGULARS

NEWS

05 Seniors undercut college leavers 06 NHF warns against name-and-shame wages move 08 Beauty and the VAT – united front 09 PRS commends NHF compliance advice 10 Pensions countdown – make preparations now, Devine treads Hall of Fame 12 Diploma – first feedback 13 BCRS advises on cracking crime 14 Leave entitlement clarified, cashing in on cuttings

03 Wavelength – hairdressing cracks respect conundrum 09 Movers & Groovers – who’s doing what where 15 Cutting Brief – the legal questions you are all asking 16-17 Federation Focus – website launch news, the latest from the areas and branches, new NHF Inspire members named 30 BeverlyC MBE debuts in SalonFocus 33 Events – essential for your diary 34 Backwash – the offbeat and zany, NEC Factor – Harry Walker and Mark Coray

Our coNTRIBUTORS

BEVERLY C has been twice-winner of the British Hairdresser of the Year Award and was the first female hairdresser to be awarded an MBE. She is ambassador for both Goldwell and Babyliss, and a regular face on TV and in the press.

MAC MCGLONE is a partner at M&L Partnership which has helped many hairdressing salons identify potential to develop and grow.

MICHAEL BARNES, of Michael Barnes Hairdressing in Shaftesbury Avenue, London, is a specialist in bridal hair, long hair and extensions.

PAGE 4 SALONFOCUS JANUARY/FEBRUARY 2010

SANDRA EXELBY is chairman of the National Association of Screen MakeUp Artists and Hairdressers.

SIMON SHAW is the cofounder and past director of international awardwinning salon group Haringtons. He runs Simon Shaw Education.

GILLIAN DOWLING works for Croner as employment technical consultant.

JACKIE LANG has been managing director of Regis UK since 2008.

She is responsible for 450 salons which include Regis’s UK salons and Vidal Sassoon in the UK, Germany and USA.

Front cover – Hair: NHF Inspire, creative direction: Akin Konizi and the hob creative team, artistic director: Wendy Cummins, photography: John Rawson, make-up: Lucie Flowers, styling: Graham Cruz

SALONFOCUS IS PUBLISHED BY: National Hairdressers’ Federation, One Abbey Court, Fraser Road, Priory Business Park, Bedford MK44 3WH t: 0845 345 6500 t: 01234 831965 f: 01234 838875 e: sfenquiries@salonfocus.co.uk w: www.nhf.info PUBLISHER Eileen Lawson BSc FCIS FRSA e: eileen.lawson@nhf.info EDITOR Andrew Don e: sfeditor@salonfocus.co.uk EVENTS Tina Beaumont t: 0845 345 6500 e: tina.beaumont@nhf.info

AD SALES Mainline Media Ltd The Barn, Oakley Hay Lodge Business Park, Great Oakley, Northants NN18 9AS t: +44 (0) 1536 747333 f: +44 (0) 1536 746565 w: www.mainlinemedia.co.uk Advertising Sales Manager Tricia McDougall e: tricia.mcdougall@mainlinemedia.co.uk Advertising Production Manager Craig Barber e. craig.barber@mainlinemedia.co.uk DESIGN & PRODUCTION The Hardy Group t: 020 7709 0303 e: studio@thehardygroup.co.uk While every care is taken in compiling this issue of SalonFocus including manuscripts and photographs submitted, we accept no responsibility for any losses or damage, whatever the cause. All information and prices contained in advertisements are accepted by the publishers in good faith as being correct at the time of going to press. Neither the advertisers nor the publishers accept any responsibility for any variations affecting price variations or availability after the publication has gone to press.

No part of this publication may be reproduced in any form without the permission of the publisher, to whom application must first be made.

The views expressed by contributors to SalonFocus are not necessarily those of the NHF, the publisher or its editor. © 2010 The National Hairdressers’ Federation.

Material for consideration in this section of the magazine should be submitted on CD-ROM as high resolution jpeg or tiff files to The Editor, SalonFocus. Submissions should be made on the understanding that the National Hairdressers’ Federation has the right to use the material in any part of the magazine and any of its other publications, promotions or website, free from any copyright restrictions, or appearance fees other than the issue of artistic and photographic credits where applicable. Please include salon name, photographer & stylist.

News

for today’s Salon owner

Paul Simbler says people should be paid their worth

College leavers

’nightmare’ threat to salons A hairdressing recruitment service that has NHF-approved supplier status has warned of a potential staffing crisis when the time comes for a new generation of hairdressers to take to the salon floor.

Paul Hood, managing director of Styletech Hair Recruitment, said experienced stylists left jobless in the recession were willing to accept posts paying far less than they had previously earned.

“We are finding you can get someone with a couple of years’ experience for not much more than you can get a salon junior that’s just come out of college.”

Hood, who also owns three Fellas salons in Sheffield and runs men’s hairdressing seminars for Wahl Academy, said it was “a nightmare” to place people coming out of college and that he had a meeting scheduled at Habia, the government-appointed standards setting body for the hair, beauty, nails and spa sectors, to discuss the issue.

He said it was important salons employ people from college and train them their way. “If you can bring them on in three to six months and get another year’s work out of them for a lower rate it’s worth it….no salon owner really respects full-time education in college.”

Hood said colleges had to up their standards “like you wouldn’t believe” and big salon chains were failing to train up the next generation of hairdressers.

www.nhf.info

Habia chief executive Alan Goldsbro said he had no evidence that experienced stylists were prepared to take pay cuts although he conceded: “I’m sure it’s hard for people in the job market. The more experience you have the better stead it will stand you in which is why it is good for graduates to ensure they have the highest skills and qualifications available.”

Simon Shaw, founder of Simon Shaw Education, said: “While it looks like an attractive solution to take on an experienced person at a low rate it is only a short-term fix. When the economy turns, discontent will set in.

The danger of not having enough young people is that the salon can get too comfortable; we need younger people to be pushing forward.

Also if you’re used to a high salary and take a drop, you will expect that salary to rise to its original level more quickly than younger team members who are generally more accepting that their salary grows as they get busier.”

Paul Simbler, director of hob salons, said the only people who should be accepting a lower salary were those with a lower level of skill.

Paul Hood fears staffing crisis

JANUARY/FEBRUARY 2010 SALONFOCUS PAGE 5

News

NMW name-and-shame

proposal prompts NHF action

The NHF is keeping a close eye on any indications that central government will heed a Scottish Affairs Committee (Sac) recommendation to name and shame employers who flout national minimum wage (NMW) provisions even if breaches are inadvertent.

The recommendation is only for firms north of the border but a select committee spokeswoman told SalonFocus it was up to Westminster whether to implement the recommendation in Scotland and possibly extend it further.

The NHF took action straight after the committee issued its report and circulated a press release in which it advised Westminster to exercise great care.

Eileen Lawson, NHF secretary general, said a hairdressing salon was only as good as its reputation so it would be hugely damaging to name and shame where non-compliance resulted from accidental breach.

“Accidental breach is what it says on the tin, and the emphasis should be on education, not punishment,” she said.

Lawson was one of those to appear before the committee in May where she explained how overcomplexity was

Cashing in on

celebrity hair poses risk Hairdressers could come a cropper if they retain waste-hair from celeb rity clients in the hope of cashing in at auction at a later date.

A lock of hair from Mary Tudor encased in a memorial ring, sold late last year for £3,360.

Previous hair sales include John Lennon’s, £24,000 and Elvis Presley’s $115,000 (£72,000).

The NHF’s Legal Lifeline warned that any hairdresser selling a famous person’s hair, regardless of whether

PAGE 6 SALONFOCUS JANUARY/FEBRUARY 2010

more likely to blame for any breaches in the hairdressing sector than wilful non-compliance.

Data included in the Sac report from Her Majesty’s Revenue and Customs

showed non-compliant employers with headquarters in Scotland numbered 151 between 2002 and 2008. Those in breach increased year-on-year. Only hospitality and a sector loosely labelled “other services”, which ranged from architects to estate agents and also included beauty parlours, incurred as many breaches.

Lawson said the NHF was unaware of any of its own members incurring a penalty for non-compliance although several had difficulty interpreting the law and had asked for advice.

She explained to the committee some of the areas of confusion. These included when apprentices were exempt, and issues around holiday pay, maternity pay, sick pay and the commission structure.

“NHF head office is on the frontline of the NMW debate and continues to issue its members with compliance advice but we have also drawn atten-

they were dead or alive, risked breaking the law unless permission had been granted.

Basil Long, senior legal consultant at Croner, which operates the Lifeline, said cut hair was usually considered to be a waste product and there was an implied assumption the salon would dispose of it.

“Where the hair is of such a length that it could be sold for wigs or extensions, then if the customer does not request it back, the implied assumption still applies – that the salon owner is free to do with it as he or she wishes.”

However, Long said

tion to the issues that create confusion which is the fault of the way the legislation is framed,” Lawson said.

Mohammad Sarwar MP, committee chairman, said no businesses should be in the dark about the law and all must be ready and willing to comply.

• The NHF’ s National Executive Committee, recognising hairdressing’s exemplary record in the tipping arena, has adopted the Department for Business Innovation and Skills’ new Tips Code of Best Practice as national policy.

Harry Walker, president of the NHF, said: “We have nothing to fear in supporting and promoting this good guidance because hairdressing has nothing to hide and has always played it both straight and fair when it comes to tips.”

The NHF has issued practical guidance in the news section of its website www.nhf.info to help members ensure they comply with the voluntary code.

The code was introduced across a range of sectors because of the prevalence of business owners in some sectors, especially in the restaurant trade, who counted tips towards the NMW. However, the NHF has argued strongly that this is not something of which salon owners have been guilty.

hairdressers would be best advised to ask the client for permission to retain and sell the hair for this purpose to protect themselves should the client later take issue.

In the case of a famous person where their hair could be of substantial value, the salon owner should consider whether or not there was a duty of trust and confidence.

In some cases a famous person might request the owner sign an agreement specifying what could and could not be done or said in relation to their visit. “Selling the hair would be a clear breach of this duty,” Long said.

The hairdresser should

always check they were entitled to dispose of the hair as they saw fit even where there was no specific agreement.

Long said: “Taking possessions belonging to another, with the intention to permanently deprive them of that possession, is an offence under the Theft Act 1968.

In the absence of any indication otherwise, the courts will favour the person who originally owned the hair.”

It did not change things if the famous person subsequently died because there would still be an obligation to the beneficiary of any will, Long said.

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News

Trade bodies

cl amour to join A decision by four more organisations to get on board the CuttheVAT campaign has given the NHF’s attempts to get cross-industry support a massive boost.

The involvement of the major industry suppliers, represented by the Hair-

Cutthe

thousands more freelance operators.

David Macklin, HBSA chief executive said, the trade body had decided to come on board after NHF secretary general Eileen Lawson presented the case for a 5% rate of VAT to the HBSA council. “The HBSA, as a body, is supportive breakthrough for the NHF-led campaign of the campaign and I am happy to do anything I can do as a liaison between to get the rate of VAT for hairdressthe HBSA and the NHF.” ing, and now for beauty services, too, Macklin said he thought it would reduced to 5%. be a long-term campaign and thought The HBSA’s endorsement sees major heavy lobbying would be more apt after industry players, including Wella, Tigi, the General Election but “trying to win Schwarzkopf, Sally Hair & Beauty support from all the parties Supplies, Goldwell, is the right way to go for Redken and L’Oreal the moment. Keeping the Professional among campaign in ministers’ sight the thousands of indusis important until we know try businesses with a who is in government.” combined annual revenue of many billions of Angela Bartlett, chairpounds that are commitman of Babtac, said it was ted to ensuring fair play essential for both the hair for the nation’s 65,000 and beauty industry to hair and beauty salons unite to show the governin Britain that employ ment the sector had a voice Paul Archer, director of 325,000 people, and and was prepared to speak Guild of Beauty Therapists out on relevant issues.

“A reduction of VAT to around 5% would allow many smaller businesses to grow and create many more jobs in this sector. It has been shown to be effective in other countries and should be adopted as soon as possible in the UK.” Bartlett said Babtac’s beauty and holistic members were crippled by high VAT rates because of the labour-intensive nature of such businesses.

Sally Styles, HC registrar, said: “The Hairdressing Council is happy to support any campaign that will benefit the industry and state-registered hairdressers.

If VAT is cut, it will be advantageous to everyone in the hairdressing industry.” dressing & Beauty Suppliers Association (HBSA), the Hairdressing Council (HC), which maintains the UK register for qualified hairdressers, the British Association of Beauty Therapy and Cosmetology (Babtac) and the Guild of Beauty Therapists heralds a major

PAGE 8 SALONFOCUS JANUARY/FEBRUARY 2010

Lawson concluded: “Surely whoever is in government after the General Election cannot ignore the strength of feeling and logical argument behind the CuttheVAT campaign. We are gradually getting increasing publicity including coverage in the regional as well as the national and trade press. Ministers would do well to listen with the country anticipating going to the polls. VAT for hairdressing salon services is just a direct tax on our sector that comes straight out of clients’ pockets.”

The NHF’s PR machinery has ensured all major newspapers and magazines have been notified, including the accountancy press, which has given the issue coverage.

Beauty services are not currently among the sectors in which European finance ministers on the Economic and Financial Affairs Council (Ecofin) said last year that member states should have the option to apply reduced VAT. The NHF plans to promote the inclusion of beauty therapy through the European association of employers’ organisations in hairdressing, Coiffure EU. • Show your support for CuttheVAT by emailing the editor (sfeditor@ salonfocus.co.uk) and let us know how a reduction to 5% would help you to reinvest in your business, create employment and training opportunities or benefit your business and the economy in any other way. Visit the campaign website today at www.cutthevat.org.

Play it again Sam…

but only if you’re licensed PRS for Music has acknowledged the

role the NHF has played in ensuring the salon industry does not fall foul of music copyright law.

It paid tribute to the high level of compliance in the hairdressing sector with the requirement to pay for a PRS licence.

PRS attributed much of the high compliance not only to its own publicity but also to efforts the NHF had made to ensure members kept within the law.

PRS spokesman Barney Hooper said there was still a bit of a lack of awareness in the market generally but PRS was doing all it could by working with trade associations, such as the NHF, to publicise the need for licences.

“We write to businesses and call them but there may be people who slip through the net and think it is a scam which, of course, it is not.”

However, he said: “Hairdressing compliance is very good through publicity from ourselves and through the NHF.” Stephanie Munno, NHF assistant secretary, said the Federation continued to get calls into head office, suspecting PRS and another licensing organisation, Phonographic Performance Ltd (PPL) were trying to scam them.

“It can be very disappointing when we have to inform them that they are not bogus and, in fact by law, if your clients, visitors or employees are listening to copyrighted music on your premises, you will need both licences,” she said.

Munno said it was all too easy to take music for granted and forget that at some point someone had put serious effort into creating something special.

The PRS licence ensures royalties are paid to writers and publishers of music and the PPL distributes royalties to performers and record companies. These

www.nhf.info

Alan d educator graduates

Ebru Alkaya, a senior educator in the Alan d Education creative team, has graduated in the Diploma in Teaching in the Lifelong Learning Sector which focuses on everything from lesson planning to class organisation and delivery.

All hairdressing educators will have to complete the course by 2012. Alan d Academy is based in London’s West End.

licences entitle you to publicly perform sound recordings by whatever means your like.

Failure or refusal to get licensed can result in a court order to stop you playing sound recordings or music videos until all outstanding fees, plus interest and costs are paid in full. You could also face legal action for copyright infringement and have to pay damages and costs under the Copyright, Designs and Patents Act 1988.

A PRS licence can be bought by calling 0800 068 4828 and a PPL Licence by calling the NHF on 0845 345 6500 or 01234 831965.

Judge Barrie

Barrie Stephen has been

appointed a judge at the Leicestershire Business Awards for a three-year

term. The appointment of the Barrie Stephen Hair salons owner comes three years after he won Leicestershire Entrepreneur of the Year 2007.

Movers &

Groovers

Barton becomes HC ambassador Andrew Barton has been

appointed ambassador for the Hairdressing Council.

He takes over from Steven Goldsworthy. Barton is keen to use his personal experience and his influence to help promote the Hairdressing Council and its objective to introduce mandatory registration of all hairdressers.

Woolley joins the force

Mark Woolley of Electric Hairdressing London has joined the Regaine Hair Force, an expert panel of

five haircare professionals, who will launch The Hair Loss Knowledge Centre.

Chop idol Winner

His advice will be hosted on the Regaine website.

Chris Appleton, director of Leicestershire salon George’s, won the hairdressing competition in BBC three’s Young Talent of the Year.

Beverly C and Adee Phelan were judges of the X-Factorstyle television talent show, dubbed “Chop Idol”.

Errol goes to Specsavers

Errol Douglas was one of the judges in Specsavers Spectacle Wearer of the Year awards, presented by GMTV presenter Ben Shephard and Something for the Weekend presenter Jenni Falconer.

JANUARY/FEBRUARY 2010 SALONFOCUS PAGE 9

grips

News

Get to with new pensions regime, says Pada

The Personal Accounts Delivery Authority (Pada) has called on salons to gen up on the government’s workplace pension reform programme and the role employers will be required to play.

The new regime is scheduled to come into force in stages from October 2012, instead of in one fell swoop as originally anticipated.

The current government’s plan is to make it a legal requirement to automatically enrol all eligible workers into a qualifying workplace pension and make a contribution.

Workers can expect a ‘It is likely the duties minimum total pension will be introduced for contribution of 8 per cent large employers first’ of earnings made up of – Richard Bartlett. employer and employee contributions and tax relief.

Employers will be able to use the personal accounts scheme to meet their new duties under the workplace pension reforms.

It will be available to any employer that wishes to use it. The government intends that the scheme will comple-

Divine is that Devine does

ment existing pension provision.

Richard Bartlett, personal accounts distribution manager, said: “How this will work in practice is currently being considered, but it is likely that the duties will be introduced for large employers first.”

Bartlett said the Department for Work and Pensions had launched a consultation on the scheme’s implementation and was proposing to stagger the duties in over 36 months which he said was important to ensure it went smoothly.

He said contributions were also likely to be phased in: minimum employer contributions would start at one per cent and rise to three per cent over time although employers could contribute more than this if they wanted.

“This will ensure employers can comply with their new duties in a managed way, allowing them to smooth the impact of those duties and adjust to the costs.”

Bartlett said the scheme was being designed to provide a quality pension at low charge for the millions of low-tomoderate earners who currently did not

tish Hairdresser of the Year three times.

ing up a tremendous achievement for the Scottish salon.

Devine told SalonFocus the morning after the awards: “You know in advance you are getting admitted to the Hall of Fame but it’s a tremendous thing to be acknowledged on the day.

To have one of the girls win the Scottish category this year was the icing on the cake.”

Other NHF winners included Chris Williams, from Rush London’s Croydon salon, Schwarz-

And this year one of her staff, Janer Stewart, took the category notch-

kopf Professional British Colour Technician of the Year; Leo Ban-

Success proved divine for NHF member Tracey Devine at the 2009 British Hairdressing Awards where she was presented with a Hall of Fame award.

Devine, from Angels,

in Aberdeen, gained entry for winning Scot-

PAGE 10 SALONFOCUS JANUARY/FEBRUARY 2010

have access to a workplace scheme and it would be designed specifically with their interests at heart.

Employers would be able to choose to use existing schemes, set up a new one, use the personal accounts scheme or use a combination of options.

The personal accounts scheme has a £3,600 contribution cap in place to ensure it remains focused on low-tomoderate earners.

“For an average earner earning about £25,100 there is a significant amount of headroom within this limit for additional contributions by both the employer and or the employee,” Bartlett said.

The personal accounts scheme will be a portable pension, that can be taken from job to job between employers offering the scheme.

Bartlett said this would reduce administration for employers in high turnover sectors and provide flexibility for workers who changed jobs frequently.

Personal accounts can also be used for an employee with multiple employers.

More information at www.padeliveryauthority.org.uk/key-facts.asp.

croft, from Leo Bancroft, in Weybridge, Southern

Tracey Devine (left) and Janer Stewart

Hairdresser of the Year; James Whyte, from Soul Hair, Chester, Midlands Hairdresser of the Year and Susan Hall, from Reds Hair & Beauty, Sunderland, North Eastern Hairdresser of the Year.

Akin Konizi, one of the NHF Inspire mentors from hob Salons, won British Hairdresser of the Year for the second

consecutive year, His salon group also won Artistic Team of the Year

and hob’s Darren Bain won London Hairdresser of the Year.

Not to be missed in your next issue of SalonFocus:

• Hair accessories • Long-hair products • How to maximize your PR • Salon site selection To advertise please contact Tricia Mcdougall t: +44 (0) 1536 747333 f: +44 (0) 1536 746565 e: tricia.mcdougall@mainlinemedia.co.uk Ad deadline for March/April Issue Friday 5th February, 2010

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News

Diva Diploma – intake give thumbs up

Worcester NHF member Diva has given a glowing assessment of how the first intake of Diploma students have taken to the new training regime for 14-19-year-olds.

The Diploma in Hair and Beauty Studies launched last September. Diva salon and training academy began the new academic year with 20 students enrolled from six local schools.

Jo Ludlow, Diva director, said the initial feedback from Diva’s first students had been “excellent.” She said they were learning skills that could be used in a future career with training that stood them in good stead for getting apprenticeships.

Ludlow said the Diploma would help get more people interested and started off in hairdressing at an earlier age.

“I would like to see the course adopted by other schools because it’s a brilliant foundation, covering all essential skills and knowledge required for a top-flight career in hairdressing.

“Not everyone wants to go to university after school so it’s a great opportunity for students to gain qualifications in a professional, vocational subject as part of their options early on. We decided to offer a lot of practical work as well as

Diva Diploma intake get to work

PAGE 12 SALONFOCUS JANUARY/FEBRUARY 2010

Diva students stay motivated

we felt that theory-only based courses didn’t give a true representation of how the industry works.”

Ludlow said it was important to keep the students motivated so Diva made sure the experience was as realistic as it could possibly be.

“They come in to the salon two days a week to learn all the essentials of the trade; blow-drying, styling, cutting, colouring techniques, and also customer care,” retailing and general salon management so they get a good insight into all aspects of the salon industry.

Ludlow is working with Worcester Technical College on the delivery of the qualification for 14-16 year olds.

Diva leads the hair syllabus and the college heads up the beauty programme.

However, some of the local schools were reluctant to take part and have chosen to wait until they see the results of the first run although it will be com-

pulsory for all schools in the city to offer the Diploma from this September.

“When the Diploma was first talked about nobody really knew how it was going to work, or what the students were going to get out of it. But hopefully more schools will come on board next autumn and the numbers will steadily start to grow, especially after they see how the Diploma is being delivered and how much the students are enjoying it,” said Ludlow.

Alan Goldsbro, chief executive of Habia, the government-appointed standards setting body for the hair, beauty, nails and spa sectors, said in the most recent issue of Habia News that it was early days but the standards-setting body had “complete confidence” in the qualification and knew it would go on to become popular.

Crime centre helps crack security issues

Hair Clips VAT filing changes

All VAT-registered business with an annual turnover of £100,000 or more, excluding VAT, must file their tax returns online and pay electronically from April 1 this year. All businesses newly registering for VAT from the same date must do likewise regardless of turnover. All others can still use paper returns but this will be reviewed in the runup to 2012.

The Business Crime Reduction Centre (BCRC) has issued advice to salons on how best to secure their businesses because it fears they are easy targets.

Virus alert The BCRC’s advice is relevant to salons Lots of e-mails have been nationally even though it is a not-fordoing the rounds purporting profit organisation that helps small and to be from Her Majesty’s medium-sized businesses in the South Revenue & Customs (HMRC).

They look convincing with Yorkshire region only. subjects such as Tax Refund Zac Wharton, a BCRC business advisFor Individuals, and Tax File er, said it had been monitoring what he Number (TFN). If you are Clothing/Footwear said was “the growing trend of crimes unsure, call HMRC to check. £2,506 Do not open them under against hairdressers and salons. He said: any circumstances.

“We believe that these businesses are Other £3,561 seen as vulnerable targets and, as such, criminals are Monetary £5,820 Electronic-Visual £1,646 actively focusing their attention on these premises.

Electronic-Visual £1,646 BCRC, which works in partnership with South Yorkshire Police and local chambers of commerce, logged 123 crimes committed against hairdressers in the region during the early part of 2009, 54 of which were burglaries.

It says criminals are attracted to products and Metal £5,150 equipment left out on display and any cash left in tills. It also warns hairdressers and Fancy goods £8,505 beauticians could be vulnerable if they work alone or if they are distracted Household £3,786 while looking after clients. BCRC’s guidance for salons includes: Property Stolen From • Review the possibility of increased South Yorkshire Salons in 2009 security for windows in the form of • If you have displays of hair straightexternal roller-shutters, grilles or intereners or other electrical equipment, nal concertina shutters ensure the boxes are visibly empty • Move expensive hair product displays and are not placed directly next to further away from the door the window • Store expensive stock in lockable cup• Ask clients to store their personal beboards or cages longings securely. Do not leave them • Regularly empty the register and lying around but keep them close by store money in a more discreet and • Remove expensive audio items from secure location if you are taking large view and consider security-marking amounts of cash payments the equipment.

• Only leave cash on-site overnight if you have a bolted down safe that complies with your insurance policy

www.nhf.info

Nice stress move The National Institute

for Health and Clinical Excellence has produced

an online calculator that tells employers how much they could save by improving working conditions and management in a bid to reduce the estimated 13.7m working days lost last year because of work-related mental illness.

Bank holiday call

The Trades Union Congress is among a coalition of organisations calling on the government to introduce a new bank holiday in late October in 2012 to celebrate the Queen’s Diamond Jubilee and the London Olympics and Paralympics.

Young Apprentice of the Year

The deadline for entries to Habia’s Young Apprentice of the Year 2010 competition expires at midday on April 23.

Renowned session stylist Patrick Cameron will be among the judging panel.

Entrants are required to submit images of their finished long hair look on a head block, along with a mood board and statement describing the look they have created and their inspiration.

Patch-test survey

When a Wales on Sunday reporter anonymously rang 30 salons across Wales to book a colour appointment, 25 of them did not insist she have a patch test even though she had never used their services before. Mark Coray, NHF vice-president, told the newspaper it was essential hairdressers insist customers had a skin test before colouring their hair.

JANUARY/FEBRUARY 2010 SALONFOCUS PAGE 13

News Dibi centre launched

Clarification on sickness

Dibi has opened its first

AND holidays Croner, the operator of the NHF’s Legal Lifeline, has issued important advice to members following last year’s European Court of Justice (ECJ) case about sick-

ness and holiday entitlement.

The House of Lords confirmed last June in HMRC v Stringer that workers who are on long-term sickness absence can ask to take their paid annual leave while off sick (SalonFocus, Sept/ Oct 2009).

But the ECJ has added a new slant to the law surrounding holiday entitlement in a ruling on the Spanish case of Pereda v Madrid Movilidad.

Pereda worked as a driver removing unlawfully parked cars from the road. He had an accident at work two weeks before his allocated period of annual leave.

He was on sick leave when his annual leave was scheduled to take place.

The ECJ held that he did not have to take his annual leave while he was off sick. He was entitled to have his annual leave allocated to another time, later on in the holiday year when he was likely to have recovered.

This controversial case was reported widely in the UK press last autumn as potentially opening the floodgates to lots of workers asking for their annual leave to be re-allocated if they happened to be ill while off sick.

It means workers who are off sick during their annual leave can ask their employer to re-schedule their time off until they have recovered.

An employer will have to seriously consider the request and re-allocate the annual leave if the sickness absence is genuine.

The Legal Lifeline recommends employers should only re-allocate annual leave if workers produce genuine medical evidence from a GP or hospital consultant to minimise risk of fabrication.

The ECJ also held that the worker could ask for the holiday to be carried forward to another annual leave year if it could not be taken in the current year.

PAGE 14 SALONFOCUS JANUARY/FEBRUARY 2010

training centre in the UK. The Italian skincare brand’s new venture includes three treatment rooms for training therapists.

Pre-party facial

Covent Garden salon Karine Jackson has devised a new facial to address seasonal skin issues. The Pampering Pre-party facial is designed so make-up can be applied immediately afterwards.

Media win

Logo reproduced with permission of ECJ

However, our national legislation only provides for a limited right to carry over annual leave from one year to the next under the Working Time Regulations 1998 if it is in the contract of employment.

No right exists in the standard terms and conditions in NHF employment contracts available to members to carry forward holiday from one year to the next.

Workers are more likely to ask to take their annual leave while off sick so that they can have a period on full pay instead of Statutory Sick Pay. This is still lawful following the Stringer decision and can be advanta- Sunbeds– DoH pays heed geous for the employer The NHF has welcomed the to allow because it renews that the Department duces the overall amount of Health has taken heed of time a worker is away of its clampdown on from work. sunbed use for under-

Beauty Spots

18s. The NHF’s governing council voted in May 2008 to advise salons not to let this age group use sunbeds because of the risk of overexposure of young skin to ultraviolet rays.

Now the government has taken the issue on board and it is looking at options on how such a ban could be enshrined in law. The Welsh Assembly has also given its commitment to ban under-18s from using sunbeds. Under18s were banned from sunbeds in Scotland from last November.

The London School of Media Make-Up has won Skillset funding which offers students up to 70% subsidy on course fees.

Courses available include body painting, airbrushing, period hair, casualty, and contemporary hair cutting.

Eyelashes with Errol

Eyelash extensions are part of Errol Douglas Salon’s new Red Carpet Ready service, a complete, bespoke menu for hair, make-up and nails, for winter. The launch evening included demonstrations of new Matrix hair treatments from the Hair Botanicals Lounge, eyelash extensions and make-up consultations with TV make-up artist Ariane Poole.

Babtac launches podcasts

The British Association of Beauty and Cosmetology (Babtac)

has launched video podcast masterclasses on its website, presented by some of the best known names in the beauty industry. The podcasts are uploaded to www.babtac. com weekly on a Thursday for members before going on general release on the Babtac YouTube page.

Intelligent lipgloss

Liverpool businesswoman Tracy Whittaker, who runs the 2LoveMyLips website, has launched a lipgloss that includes a kit to test if a drink has been spiked.

Cutting Brief

YOUR LEGAL PROBLEMS

SOLVED

Gillian Dowling from Croner, operator of the NHF’s Legal Lifeline answers your questions An employee has told us she is thinking of having cosmetic surgery. How should we handle the sick pay and leave in this situation?

The law stipulates that Statutory Sick Pay (SSP) is

paid when there is a day of “incapacity for work”.

This is defined as when the employee is “incapable by reason of some specific disease or bodily or mental disablement of doing work” (s151(4) Social Security Contributions and Benefits Act 1992).

The issue is whether the employee is capable or not of doing work and it is irrelevant whether or not the employee chose to undergo surgery or what the reasons were.

From the point of view of sick pay, SSP would be payable and the period for the operation and the recovery time would be treated as sick leave.

Some employees may choose to take some of their annual leave for cosmetic surgery, although they do not have to do so. The reasons for doing so are usually to keep the matter private and to receive full pay which they may not receive if they only receive SSP when off sick.

A 17 year-old girl approached our salon for work experience. She said she was prepared to come along for a few Saturdays on a voluntary basis.

Where do we stand if we agree to her suggestion?

She is entitled to be paid the national minimum wage (NMW) if she is going to do some work for you, even if it is a limited amount, because she is older than the school leaving age of 16.

Workers aged 16 or 17 have to be paid £3.57 an hour. Calling someone a volunteer does not protect you from having to pay the NMW because what counts is whether they actually do work for you.

If they were just going to come for a few hours for the day to see how a salon works, that might not be caught by the NMW, but the danger is that the more frequently they come in and the more they do, the more likely they will be considered to be working for you.

We recommend in these circumstances paying the NMW.You can still be liable for their health and safety whether someone works for you or is a volunteer.

www.nhf.info

We would like to open our salon on Sundays.

What are the rules about asking staff to do so?

You can ask existing staff if they are prepared to work on a Sunday and have a day off in lieu during the week, but there is no obligation on them to do so if this is not part of their current terms and conditions.

An employer does not have to pay an enhanced rate to employees for working on a Sunday, although some may do so.

Retail staff working during the week and on Sundays, including hairdressers and barbers, should be given a specific document setting out their statutory rights in relation to Sunday shop work. The Legal Lifeline can help further with the wording.

The statutory wording states that a shop worker who works on Sundays and on other days of the week can give three months’ notice to their employer to opt out of Sunday working.

If the document setting out statutory rights is not given, the worker only has to give the employer one month’s notice to opt out of Sunday working. Workers employed just to work on Sundays cannot opt out.

One of our older female employees has told us she is to get her state pension soon, although she is not 65. Does she have to retire now, before 65, or can we keep her on?

This query often arises when women receive their pension earlier than 65 because the age at which they receive their state pension has not yet equalised with men.

However, female employees can receive their state pension and continue in employment. In fact, as far as you are concerned, you should continue to employ her as normal. To suggest that a female employee retires from work earlier than a man because she has started to receive her state pension is highly risky because it could be potentially discriminatory on grounds of sex.

If this employee does decides to leave now of her own accord, without any suggestion from you, that action will be a resignation in the same way that any other employee may choose to resign.

• This article provides general guidance only. If you have any general queries for Cutting Brief please-mail sfeditor@salonfocus.co.uk. NHF members are entitled to specific advice on the telephone from the Legal Lifeline on 0844 561 8180 but you must quote your membership number. Legal Expenses Insurance can only cover restrictive covenants where NHF standard contracts of employment are used.

JANUARY /FEBRUARY 2010 SALONFOCUS PAGE 15

Federation

focus

World Championships countdown

win £500

New NHF website

prepares for liftoff The NHF’s new website is making final preparations to go live, providing members with improved access to services and making www.nhf.info the authoritative portal for professional hairdressers in the UK. Information on every service and product offered is included for the first time on a better-designed site that is far easier to navigate and search than its predecessor.

Designer Tim Blackburn said the aim was to provide “an aspirational shop window” for the NHF in its efforts to encourage new memTim Blackburn bership. He explained it was essential the design matched “the creative values” achieved with printed publications during the last two years “for such a creative and creatively aware industry”.

Stephanie Munno, NHF assistant secretary, said: “The new website represents much more than a redesign. It required us to think of how the NHF can better support the members it serves and how it can best meet its objectives.”

The home page contains two menus, one for the members to gain access with a log-in password and the other, for a public site.

PAGE 16 SALONFOCUS JANUARY/FEBRUARY 2010

Team GB is pulling out all the stops to achieve success at the World Hairdressing Championships, in Paris, in November.

The last few months have seen the squad arduously continuing their training, through competing in the Paris Open Championships and are now concentrating on the Red Rose Championships next month which serves as an eliminator in readiness for the French extravaganza, the British Open Hairdressing Championships and the South West Area Championships in May. Members continue to train at Aston & Fincher in Birmingham. Wendy Harris, team manager, said she had high expectations.

Prospective squad members, Your chance to and areas and branches that would like a workshop, show or demonstration from Team GB should contact The shutters will shortly come down on entries to the Harris on 01708 226143.

NHF Photographic Stylist of the Year 2010 competition with cash prizes of up to £500 possible.

British Open Competitors have until deadline set the end of the month to The NHF has set the closing create a fashion look that is date for entries to this year’s suitable for the front page British Open Hairdressing of a fashion magazine for Championships. ladies’ or men’s hairdressing.

Competitors must submit Competitors may be intheir applications by May dividuals or teams compris2 for the industry-wide ing two or more people. event that will be held at Competitors must send a the Cardiff City Stadium photograph of their model on May 16. for public viewing. You may Competitors can enter on enter either category but the day subject to availabilyou must enter both to be ity but they will be charged eligible to be crowned overan extra £10 per entry so all winner. it is best you pre-register to Your photographs must guarantee places. not have previously apThe event will comprise peared anywhere else.

20 competitions, including Submission automatically categories for under 25-yeargrants consent to give all old juniors and trainees rights to the NHF so you who must be within their must ensure your models first three years of training, agree to this. as well as the seasoned Finalists will be notified professional. in March. The awards cerThe winners of the emony will take place at the Open and of the NHF

New benefits include: • An e-shop with chargeable and free items.

• Online membership sign-up and renewal and for a Phonographic Performance Limited licence.

• Greatly improved salon search for the public.

• Stop-press news for major stories that break.

• More prominent SalonFocus and photo spreads with links direct to advertisers’ websites.

• An events calendar that not only lists events for the NHF but also for associated businesses connected to the industry, with a link to their own website for further information.

• NHF Inspire and Team GB’s own pages.

• Tips of the week.

• Pages dedicated to areas and branches.

• A surveys and polls section.

British Open Hairdressing Championships, in Cardiff,

on May 16. Winning images will be published in the summer.

Contact Karen or Jenny on 0845 345 6500 / 01234 831965 for an application form or e-mail enquiries@nhf.info.

Photographic Stylist of the Year will be presented

with medals, awards and cash prizes.

The NHF’s artistic demonstrations will take place alongside the competitions, and team members will be on hand to answer questions during the preparation process, and for those interested in joining an artistic team.

Call 0845 345 6500 or 01234 831965 and ask for Karen, Jenny or Julie for your entry form today.

Strut the Cheshire catwalk Cheshire Championships

organisers hope to include a catwalk-themed category next year for the first time.

The decision follows last year’s successful event where branch president Michael Burgum said turnout exceeded expectations.

Zoe Parton, from Shapps Hair Studio, Stockport, was named Cheshire Champion, Ladies Trainee; Joanne Johnson, from Bliss Hair Design, Ashton-underLyne, Cheshire Champion, Ladies and John Beirne, from Avanti Hair Team, St Helens, a salon business that won a total of five awards, Cheshire Champion, Gents.

Turn to events on page 33 for details of next year’s fixture.

Member notices Lifeline update

Tayla Murdy, 14, makes history A 14-year-old has made history at the Organisation Mondial de la Coiffure (OMC) Rose D’Or competitions in Paris.

Tayla Murdy, who works as a Saturday girl at her mother, Leanne Willis’s salon, The Venue, in Ashington,

l-r Colin McAndrew, Kayleigh Louise Nicholas, Katy Grimshaw, and Mathew Guy Sutcliffe

New Inspire appointees named NHF Inspire has appointed four new team members to the

NHF art team.

They are Matthew Guy Sutcliffe, from West Row Hairdressing in Leeds, Colin McAndrew, owner of Medusa, in Edinburgh, Katy Grimshaw, from Celestearnold Hair and Make-up and Kayleigh Louise Nicholas, from The CF40 Experience, Tonypandy, Mid Glamorgan.

They were chosen from 13 finalists by team mentors from hob, Akin Konizi, Sean Dawson and Christel Lundqvist along with Joanna O’Neill, an NHF Inspire member and Wendy Cummins, art team director.

www.nhf.info

Northumberland, took fifth place in the Junior Ladies Trend Cut. Dody Constantinou, of Brothers Constantinou, in Cardiff, took third place in the Senior Ladies Creative, third in the Senior Ladies Hair by Night and third overall in the combined classification.

Edith Webster of the Hair Company, in Solihull, took third in the Senior Ladies Day Style.

Caroline Gerrard, of Gerrards Professional Hair and Style, in Yeovil, Somerset, came fifth in Senior Gents Full Fashion Look, Wendy Croall, of Stephen Coles Hair Design, Lytham St Anne’s, came fourth in the junior Ladies Hair by Night and fifth overall in the combined classification.

Red Rose calling

New competitions will be included in the line-up of North West Area’s Red Rose Championships next month.

June Taylor, area secretary, said everyone would be welcome at a fixture that had been going for more than 50 years.

Turn to Events on page 33 for contact details.

The Legal Lifeline has been contacted on many occasions from callers who say they are members but who have, in fact, lapsed.

Members are reminded that those calling the helpline must now provide their membership, scheme and telephone numbers as well as their salon name before advisors will help.

Your membership number can be found on all correspondence received from the NHF including the carrier sheet of your SalonFocus magazine, all renewal reminder letters, and receipts for payment.

You are asked upon receipt of your membership card to enter your membership number in the space provided on the back, and to keep this card in your purses and wallets at all times to ensure you have all the information required when you need it.

Restrictive covenants reminder

Members are reminded that legal expenses insurance only covers restrictive covenants that are contained in an NHF Contract of Employment.

You will need to change over to a Federation contract if you want to ensure your business is protected by a restrictive covenant.

It is not a foregone conclusion, however, that the covenant will be upheld even if you do use an NHF contract. The courts will ask you to provide evidence that your former employee is damaging your business.

JANUARY /FEBRUARY 2010 SALONFOCUS PAGE 17

INSPIRED

A

Touch of Gold Hair: NHF Inspire Creative Direction: Akin Konizi and the hob creative team Artistic Director: Wendy Cummins Photography: John Rawson Make Up: Lucie Flowers Styling: Graham Cruz

www.nhf.info

SEPTEMBER/OCTOBER JANUARY/FEBRUARY 2009 2010 SALONFOCUS PAGE 19

INSPIREd

PAGE 20 SALONFOCUS JANUARY/FEBRUARY 2010

www.nhf.info

JANUARY/FEBRUARY 2010 SALONFOCUS PAGE 21

Do it with Data Behavioural data is key to maximising client potential, explains Mac McGlone

Data can be collected in many ways but it is vital that the right kind is identified if you are to make maximum use of it.

Often the data gathered is demographic, such as where the client lives, their age and wealth.

This is important and may help you target new clients through marketing campaigns.

Behavioural

However, demographic data will not help you retain clients or get more business from them. It is behavioural data that is key to improving the business from existing customers.

You will have accrued a certain amount of data about your regulars which is stored on your computer or in your card system.

Such systems prompt you to take Mac McGlone is a partner core details such as name, address, of M&L Partnership, a back date of birth, whether married or single office support company and, possibly, ethnic origin. which has helped businesses, This is all useful but it does not tell including many hairdressing you about the real person, their likes salons, identify potential to develop and grow. and dislikes, whether they are outgoing or introverted, happy or unhappy, if they have children, are married, engaged, divorced or going through a relationship break-up.

Know your client

I was even more impressed when I went to the pub a week or so later and he greeted me by name. I had not told him my name the last time I drank there but he must have picked it up.

He asked me if I wanted my usual. That made me feel special and that my custom was appreciated.

Needless to say I became more of a regular and eventually firm friends with the landlord. He was like that with everyone, constantly collecting data of a behavioural nature and using it to enhance his sales.

His customers were so impressed they told all their friends about him. The pub became highly popular and profits soared.

Collective exchange

Encourage your staff to do likewise when their clients visit. A collective exchange of information should be arranged daily.

Scan the local newspapers to discover items of interest about clients. This may only be births, deaths or marriages, but there could also be something unusual.

Your clients will be bowled over that you have taken the trouble to get to know them.

So, if for instance, a client has a birthday coming up, you can do something special: perhaps send a card or flowers and offer them a service or products they do not usually have.

They will be delighted and this will not only entice them to spend more, it will also ensure their loyalty.

Activity

Look at your database continuously to build up a picture of client activity such as number and frequency of visits, types and amounts of services and purchases so you can take targeted action.

More promotions could be offered and if client loyalty is falling, they may be getting ready to leave you for one of your competitors which will require you to give them extra attention.

Identify the most loyal clients and keep track of them so you can avoid losing their loyalty before it is too late to correct.

Clients’ actions determine loyalty, loyalty determines and increases client retention and their “lifetime value”.

It is all about communication.

Salons have a legal responsibility under the Data Protection Act 1998 to safeguard all personal information and to ensure it is accurate and up to date.

You have to get to know your client and understand that a client profile must be current.

You also have to constantly update behavioural data because people change. Knowing this can help you understand your clients and enable you to deliver, and upgrade, services specifically for them which helps retain their custom.

Knowing your clients’ current status and how they arrived here can help you predict future potential and allow you to take relevant action.

How IT can help your data collection: I remember visiting a busy pub where Ensures data is actually collected there were lots of people ordering at the Helps accuracy - no room for handwriting errors or lost information bar. I was surprised that when I ordered Instantly accessible to staff when clients come in another drink, the landlord asked me if I Enables the creation of marketing lists based on specific criteria wanted the same again.

Helps record effects of marketing campaigns.

PAGE 22 SALONFOCUS JANUARY/FEBRUARY 2010

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JANUARY/FEBRUARY 2010 SALONFOCUS PAGE 23

Long View

Long hair expert Michael Barnes discusses bridal and hair-up in the first of his regular columns for SalonFocus A long-hairdressing service will never make you as much money as colouring or cutting, but it can be an important tool to help with client loyalty.

You risk losing a client who has to go somewhere else to have her hair put up or for her wedding.

I charge about 50% more than a normal haircut for a long hairdo and it takes me about 20 minutes to half an hour for most looks.

I always tell my clients not to wash their hair on the day they want it dressed because clean hair is more difficult to work with.

But I also tell them to wash their hair the day before otherwise they might leave it a week thinking the dirtier the better and come in with smelly greasy tresses. It has happened to me.

Michael Barnes is a specialist in bridal hair, long hair and extensions.

He has styled Keira Knightley and Lily Cole.

Michael Barnes Hairdressing is in Shaftesbury Avenue, London.

Lucrative

Weddings can be lucrative if you scale your charges properly. You need to charge for your time, any assistants or extra stylists, travelling time and travel costs. Weddings are often on a Saturday so you need to ensure you will not be out of pocket by being out of the salon.

We offer a wedding service that sends a stylist to the wedding to look after the bride, bridesmaids and bride’s mother.

We charge for this what we would lose on a Saturday plus travel and, of course, a premium. We also offer clip-in extensions to sell to the clients.

As a London-based salon, we have a number of clients who get married where they or their partner originated which is often another part of the country or overseas, but they still want us to plan their wedding hair, so we let them know when they start talking about it that they can have their trial with us.

All angles

Whenever I do a trial for a client, whether we will do the wedding or not, I take pictures from all angles and write a brief step-by-step on how I achieved the look.

PAGE 24 SALONFOCUS JANUARY/FEBRUARY 2010

Bridal shoot by michael barnes

It is easy to forget after a couple of months and she will notice if it is different.

It will be easy to re-create if she is doing it herself or going to another hairdresser.

In my experience women are most open minded about fashion and hair when they get married. Women who never blow-dry their hair and wear jeans all the time are suddenly looking at hair magazines and Vogue for ideas for their hair and dress.

They will grow their hair for a year and invest in insalon treatments and retail so be sure to guide them on what they should be doing.

Errol Douglas’s bridal trends for 2010 include 50s knots, low at the crown not at the nape, backcombed into a pod shape with a bit of movement.

“You can attach flowers, ornaments, or wear hair loose and asymmetrically,” Douglas says.

Breakfast at Tiffany style princess fringes and tiaras are also coming back.

The most important part of looking after a bride is the planning. Leave plenty of time between a trial and the wedding in case she cannot make up her mind or changes it at a later date.

Suggest any colour changes are done up to a year in advance to allow time to perfect the exact shade she wants and discourage any changes in the final three months.

Long hair the biz for Barnes Long hair for me is the most rewarding and satisfying side of hairdressing.

It gives me the most freedom to be creative and express myself.

We can obviously be creative with cutting and colour but it does not take much for a creative haircut to become an outrageous haircut.

This might be something we all love to do as hairdressers but not many people can wear them

TLC

Long hair especially looks its best when it is healthy and shiny. It is older than shorter hair so it is most in need of TLC to keep it in good shape.

Take into account where the wedding will be and whether there is a theme. For example, if they are getting married abroad, hairstyles for sunny beach weddings should be soft and informal – a tight bun or elaborate up-do will look a bit out of place.

You want a bridal take on holiday hair, so think loose waves and curls, half up-dos, flowers or accessories in your hair.

Avoid flowers that might droop if you are going to be in the sun all day. Again, a really tight or formal up do will be hot and uncomfortable in the sun for any length of hair. Advise them to prep curls well so they don’t drop too much, and use products with UV protection as well as great hold.

Primer

Anti-humidity products are also a must if you are prone to frizzy hair in humidity, or try a serum applied to wet hair so it works as a primer.

And do not be scared of using extensions, hairpieces or wefts, as women have a real idea of the romantic style they want which is often long, voluminous and full so they are often really open to add-ins as a short-term measure.

It is a great way to retail partial extensions and means the client gets what they want rather than trying to achieve a long look without enough hair.

Extensions work fantastically added into hair-ups as well, so have a practise and start to incorporate them into your repertoire.

www.nhf.info

michael barnes goes avant-garde

because of their lifestyle so the opportunities for doing them are limited. However, with a head of long hair you can tong it, crimp it or curl it, back comb it, plaster it with hairspray and put 500 pins and grips in it. You can plait it, twist it and accessorise it and when you take it down and put a treatment on it will be exactly as it was when you started. Anyone with long hair can have it dressed or put up – it is no big deal.

Open-minded

In fact, clients are becoming more open minded when it comes to dressing their hair. I also find a lot of my younger clients are asking for advice on putting their hair up themselves.

Hairdressers generally fall into three categories when it comes to long hair: the stylist who “can’t” do it, the stylist who can do the odd French pleat and twisty curls and the stylist who loves doing it.

In my experience there seems to be an element of fear when it comes to long hair and, in fact, I did not start doing long hair until I had been hairdressing for about 15 years for that very reason.

I once even booked my holiday to coincide with a client’s wedding because the thought of being responsible for her hair on such an important day terrified me.

I decided it was time to overcome my fear when I felt I was being left behind somehow by my peers. The way I overcame my fear was to just practise as much as possible on dolly heads, colleagues and models.

I started with simple styles, perfected those and moved on to slightly more complicated stuff and so on until I felt that the fear had gone and I could begin to express myself.

If you do not do long hair, you need to learn the basic mechanics of dressing long hair.

I would recommend buying a book at first and practising on a friend or a dolly head. There are also thousands of demonstration videos on YouTube. The basics are easy, French pleat, Chignon, ponytail… Once you have mastered those and you feel a degree of confidence, then you can try the more difficult styles and start developing your own style. At that point I would advise going on some courses to get a feel for how other hairdressers work and to get inspiration and ideas.

JANUARY/FEBRUARY 2010 SALONFOCUS PAGE 25

Be motivated... be inspired.

British Hairdresser of the Year 2009 Artistic Team of the Year 2009 London Hairdresser of the Year 2009 1-4 day courses available: Classic Cutting Salon Creatives Advanced Creatives Mens Cutting Commercial Colour Advanced Fashion Colour Long Hair How to Build Your Column Photographic Want to know more?

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A Week In the Life

Jackie Lang

Sunday

Modern living does not leave much room for downtime.

This is the same for me as it is for every busy salon manager but the leisure time I have I use well, so I do not mind too much when I have to leave my home in the Wirral early to travel to Birmingham.

I am going to our annual Supercuts conference where, as managing director, I play a pivotal role in driving motivation and direction for the many salon managers and employees that attend.

I hit Birmingham early so I can rehearse my piece before taking the stage just after midday.

We use annual conferences for many of our brands as a key part of corporate communication and to inspire.

Every conference includes amazing motivational speakers plus the UK management team and visitors from our parent corporation in the USA. We invite suppliers, too, which helps strengthen those relationships.

The day goes so well, I could not be more pleased and the dinner, awards ceremony and party that follow create a fantastic end to a perfect conference.

Our attendees leave buzzing with enthusiasm and proud of their role in our company. They are now fired up for the year ahead.

I go gratefully to my hotel room to rest before the week begins.

Monday

Another early start travelling to Scotland for salon visits with our US colleagues.

We run as an autonomous business but there is a great deal of synergy between the geographies and so we take the opportunity to share best practice and discuss ideas.

www.nhf.info

New SalonFocus columnist Jackie Lang gives a glimpse into life running 450 Regis salons

We visit Glasgow first and then move on to Edinburgh where we have a business dinner to brainstorm US and UK marketing ideas.

It is a tiring but fruitful day.

Tuesday

We visit salons in Edinburgh and then return to the Midlands.

I stay overnight in Coventry and prepare for our meetings the following day.

Wednesday

I am at the UK corporate headquarters in Coventry for marketing meetings with the UK team.

Then it is time to tackle the finances. I meet with the general managers and the finance team who are also visiting with the US to discuss profit-and-loss sheets.

I never forget that however large or small your business, it is cost control and cash flow that are king.

I take the finance team and our financial advisors out to dinner.

Thursday

Regis owns a huge amount of property and it is a key element of our business.

I meet with the property team and then spend the afternoon and evening on conference calls with the US. The time difference works in my favour.

I then join our US visitors for dinner.

Friday

I have a meeting on strategy with the US team before they fly home and then return to my desk to catch up on e-mails and plan for the week ahead.

I have one last meeting with human resources before heading home to see my much missed family.

It will be lovely to sleep in my own bed and wake up at home.

Jackie Lang has been managing director of Regis UK since 2008. She is responsible for 450 salons which include Regis’s UK salons and Vidal Sassoon salons in the UK, Germany and USA. She has ultimate responsibility for 3,000 hair and beauty therapists. Her huge wealth of experience includes previous roles as general manager and franchises manager of Steiner and vice-president of operations for Regis.

Global Reach

Few hairdressing corporations have the global reach of Regis, a company that connects a broad range of hairdressing brands embracing every target market.

Regis, as an international corporation, thrives on acquiring and building businesses that will benefit from the corporate overview and commercial guidance that can be found with a company used to doing business throughout the USA, Asia, UK and Europe.

The Regis Corporation is nearly 10 times larger than its closest competitor and serves 160m clients each year – clients that flock to brands such as Supercuts and Sassoon.

JANUARY/FEBRUARY 2010 SALONFOCUS PAGE 27

Shaw thing The hairdresser has a bevy of brushes and combs from which to choose. Simon Shaw helps pick the right tool for the job

Our job would be impossible without the brushes and combs we use every day to style, condition, untangle, add volume, flatten, straighten, curl, and backcomb.

We only used two types of brush when I started my career in a barbershop – a classic Denman half-round brush and a flat traditional bristle type.

Simon Shaw is the coWe would use the Denman, a versatile founder and past director of international award- brush with hard plastic handle and body winning salon group with a rubber cushion that the softer plasHaringtons. He runs Simon tic pins would sit in, for blow-drying.

Shaw Education and he One of the many features that made is undertaking courses for L’Oreal in the UK and it such a good brush was the ability to abroad as well as privately remove the rubber cushion from the for individual salons. Simon handle and take out the pins for cleanis a mentor for L’Oreal’s id ing which, with its versatility, made it artist programme. good for most lengths and textures.

The bristle brush was mainly used to dress and smooth he hair of men who had short back and sides and liked to use products.

We used two main combs – a classic cutting and a tapering comb, both made of a similar hard plastic.

The tapering comb was much smaller at one end with fine teeth, allowing the hair to be cut closer to the skin – useful around the ears and in the nape when doing scissor-over-comb work.

Opportunities

Today, the market is over-brimming with brushes and combs with a tool for every conceivable job.

There are good retail opportunities to be had so make sure you also sell a good range.

One of the latest products on the market is the Tangle Teezer, and even though it was turned down by the Dragons Den television programme it has gone on to be a huge success.

The material it is made from makes it effective when taking the tangles out of longer hair, especially when it has been highlighted and chemically treated although it works on all lengths.

The type of brush you use depends on hair type, texture and length. I would tend to use a round barrel-type brush for smooth textured curls and for straightening hair – same brush but different technique and diameter.

PAGE 28 SALONFOCUS JANUARY/FEBRUARY 2010

These types of brushes come in many different sizes.

The handle can be made from many different materials including plastic, wood, rubber-coated and carbon fibre. Most quality round brushes are made of some form of bristle or a nylon and bristle mix.

What is important in any brush and comb is the effect the materials have on the hair, its durability, and the implement’s ability to be cleaned and sterilized.

Schwarzkopf has a range of brushes and one of the best is their wooden handles with bristles made up of a mix of plastic and porcupine.

This gives good grip on the hair and also helps to smooth the cuticle to give more shine.

Favourite

Another favourite dressing brush is the paddle brush which comes in two different types – one for dressing and brushing and one for blow drying and brushing.

The type used for dressing and brushing tends to be pure bristle and I use this a lot before shampooing because not only does it de-tangle the hair, it massages the scalp, stimulating the circulation.

One of the most elegant and effective of these brushes comes from Shu Uemura, a nylon, bristle mix. The nylon bristles are longer enabling them to get through the thickest hair and massage the scalp and the brush is heavy which gives a quality feel.

The other type of paddle brush which is generally used for drying is usually made up with nylon or hard rubber bristles. I like this type of brush for the start of a long hair blow-dry. It is useful for untangling hair when it is wet.

Kent has a wide range of sizes and different pin types. All paddle brushes have a cushioned pad that protects the scalp from being scraped.

Paddle

Fudge’s paddle brush has a rubber handle and has a highly textured surface with amazing grip but I find it gets a little painful on the hands after a while.

Schwarzkopf also has a range of ceramic-barrelled, The variety of combs available is remarkable. Star plastic-handled brushes with a mix of nylon and boar Flite, Hairtools, Pro Tip and Matador are the main bristles. The advantage of ceramic in the barrel is that it manufacturers, but the combs I use are from Japan retains heat from the dryer which speeds up the process. made by Fejic from carbon. What I love about them Boar and nylon is a good mix; the bristles are short is they do not scratch or produce any which means the brush does not tangle in static. long hair but it does mean taking finer sec- “ There is Combs, like brushes, come in lots of tions so the heat can penetrate effectively. nothing different shapes and sizes. I like a longer My one criticism of Schwarzkopf’s worse than comb for cutting because I find it easier Thermo brush range is that the handle to handle hair with. I would say carbon is is too smooth and becomes slippery and you thinking the most up to date material and it is a far a little hard to handle if you have any you love a cry from the ivory buffalo horn or tortoise product residue on your hands. particular shell that combs can be made from, So, with round brushes you have a choice of barrel size – the smaller the barcomb or brush although plastic of some form is the most popular choice of material. rel the tighter the curl. Use large barrels only to see I particularly like Matador’s widefor straightening, or soft curls. Handle your client toothed rake comb which is useful at the choice varies from wood to plastic and backwash area, although at one time I bristles vary from a natural materials such wincing in used to do all my haircuts with this type as boar or porcupine to synthetic nylon. A the mirror.” of comb. mixture of the two is common.

It is worth mentioning tail combs: Dressing brushes, these can be used when highlighting hair, check with your manufacturer when dressing long or short hair. They can be used if it is safe to use a metal pin on the comb. I know for back-brushing or just brushing through pre-set, some do not recommend this and plastic variations tongued, or otherwise curled hair. Mason Pearson are available. makes the classic dressing brush – it produces a range The market is vast so do your research, try different that includes pure boar bristle, a nylon and boar mix sizes and materials and, most importantly, check with and a nylon only. your client.

The nylon only is for thick hair, the mix is for meThere is nothing worse than you thinking you love dium and the pure for finer hair. a particular comb or brush only see your client wincSchwarzkopf and Kent brushes also make good ing in the mirror. Recognise retail potential, recomdressing tools. Kent’s AirHedz range has a handy-size mend brushes to your clients, explain what you are dressing brush and I particularly like the handle, a doing and why because if that brush will help them mixture of plastic and rubber. it is a comfortable shape get a better finish at home, they will want to buy one. that snugly fits in the hand.

Ceramic

www.nhf.info

JANUARY/FEBRUARY 2010 SALONFOCUS PAGE 29

Shoots

From Fellowship fame team collection

Beverly c helping fame team with shoot

The

Hairdressing icon Beverly C has been twice-winner of the British Hairdresser of the Year Award and was the first female hairdresser to be awarded an MBE. She is a brand ambassador for both Goldwell and Babyliss, and a regular face on TV and in the press.

Beverly Column

2009 was a full-on year in which I juggled shoots, shows, personal appearances, judging, clients and family.

Hairdressing is my passion, and it is reassuring that even with my various accolades, there are still so many things left to do.

I was a judge in March on Young Talent of the Year in which hundreds of hairdressing hopefuls from around the UK came to London to audition for a one-off special.

I was filmed judging and mentoring, and the team followed me around for a couple of days capturing a typical week.

Tea with a twist

I was one of the winners of the British Hairdresser of the Year Awards since 1985 who were invited to join the Hairdressing Council for tea at the House of Commons where we lent our weight to a campaign to ensure every hairdresser becomes state registered.

Let us hope the campaign gathers momentum and we can achieve the professional status we deserve in the near future.

Moscow magic

It is always motivational for me to see the work of both new and established peers in the industry and it always amazes me how, after all this time, I still

PAGE 30 SALONFOCUS JANUARY/FEBRUARY 2010

One of my favourite photographic shoots last year was a set of shots for Goldwell called The Freedom Collection. I chose the theme and the team myself, and the only brief was to show off fabulous colour.

I worked with photographer Stuart Weston who is renowned for his evocative, editorial-style images and took my inspiration from catwalk trends combined with some feminine softness and movement to create a sense of loose, unstructured freedom.

Fellowship FAME

I mentored the 2009 Fellowship FAME team which produced a spectacular collection. I spent six weeks working with them and sharing my knowledge of how to devise, storyboard, cast and shoot a collection.

The portfolio won high-profile coverage in the press and helped secure the FAME team a nomination for the Artistic Team of the Year at the British Hairdressing Awards.

see new ideas Family matters and interpretaFamily time has always been tions. important for me. I’ve seen I judged hairmy three daughters do brildressing awards liantly in their exams at school last year in the and university, celebrated UK, Netherlands a 21st birthday, supported and Russia. The my sister through her breast Russian one cancer treatment, helped was especially my partner Gary extend our exciting. All home, went on holiday by the judges, the Red Sea with friends and including Nicky cut and coloured the hair Clarke and of some truly inspirational several past winwomen.

Ftom the freedom collection ners of the UK Whatever my hairdressing a favourite shoot Hairdresser of day brings, there is nothing the Year Award, better than cooking a big attended the grand final in Moscow slap-up meal for my family and sitting where we collaborated on a show. around the table at home to enjoy it, with banter flying everywhere. It keeps me grounded and recharges my batter10 Years Younger – Live ies to tackle the next project.

I went on a colour education mission with Goldwell at the 10 Years Younger Live Show, at Earls Court, in July. We 2010 offered expert advice about colour at its I’ve got more shows, shoots, TV projects “Colour Surgery” stand and demonstratplanned this year and the launch of my ed in the Goldwell Master Class how range of haircare products in Sainscolour can roll back the years. bury’s scheduled for spring.

I guided the audience through the You may have heard my other bit of do’s and don’ts of colour, cutting and news by the time this goes to press… styling, with live transformations, and you should be seeing the Beverly C advised on complementing new colour brand undergoing a massive company with make-up and clothing. development somewhere in London.

How to

big in the movies make it

Hairdressing and makeup for the silver screen can be rewarding but the hours are long and conditions tough, says Sandra Exelby

Many make-up artists and hairdressers dream about working in showbiz.

It is not as glamorous as they might think: long days, rough conditions and temperamental stars are par for the course.

Most at the top of the profession today started with in-salon training, including Colin Jamison, personal hairdresser to Angelina Jolie; Gerry Jones, personal hairdresser to Owen Wilson; Stephanie Kaye, who has 160 film credits and Eithne Fennel, with Harry Potter

among her credits.

Their next stop was to learn the art of dressing period hairstyles on wigs using techniques long forgotten in most salons, such as finger-waving, barrel-curling, Marcel-waving, curling with hot irons and short-backand-sides haircuts using scissors over comb before gradually moving into film.

You have to work with wigs, making sure the hair lace does not show on close-up shots and add hair in the form of toupees, three-quarter wigs and sew-in wefts for example.

era operator has the first shot lined up.

The rest of your day is spent watching filming, keeping a close eye on action taking place in case of continuity problems: what ever condition an artist’s hair is in at the end of a shot, you must be able to match it exactly for the start of the next one.

You have to get stunt doubles ready for your main artists, match their hair with wigs and attach them without any pins or grips that could stick into their scalp if they are doing a fight scene.

You have to get the background artists ready and try to stop them combing their own hair out of the style you have done it in.

After all that, you have to take off all hair and clean it ready for the next day.

Personality

It is certainly hard graft but a great job and you get to work and meet the most interesting people. You have to learn to blend into the background. Stars do not like too much personality from their hair and make-up team. Reliability, calmness, friendly chat off-set and an

Electric

No more shampoo and set. All your work is done with electric rollers or other equipment; the faster the better but it has to last for at least 14 hours.

Sandra Exelby is chairman Mobility is crucial because most locations of the National Association are outside London or other major cities so of Screen Make-Up Artists and Hairdressers. you must have a clean driving licence.

You usually work in tents, buses and sometimes indoor make-up and hair rooms. You could be in a field in the pouring rain all night when on location or baking in a desert all day.

You must be available to travel anywhere in the world.

The production will pay fares and hotels. You will usually work a six-day week or even a 13-day fortnight.

A working day of 12 hours on camera means hair and make-up start at least two hours earlier and after 12 hours filming you have to dismantle, clean, re-dress and prepare for next day’s filming before going home.

Mad rush

You can earn £300 for a 12-hour day, or £35 an hour, but you will earn every penny.

Most days are a mad rush in the morning to get everyone ready and on set in time for when the cam-

www.nhf.info

Wig set, dressed and applied for TV drama (“Red Riding 1974” - Revolution Films).

unruffled atmosphere in the hair room are required.

Many artists get nervous just before going on set so it is important that you reassure them, tell them they look great, give them confidence in the way they look which is sometimes not always the way they like to look and sometimes not very glamorous.

If it is right for the part, it is your job to make sure they feel good in it anyway because that is what the directors want for the film.

We have currently working in the industry about 15 fully-qualified film hairdressers and many more who have had a short course in basic hairdressing, so really good hairdressers are always welcome.

It is not easy getting into the job but with determination and lots of persistence on the phone, the transition from salon hairdresser to the screen can be achieved.

JANUARY/FEBRUARY 2010 SALONFOCUS PAGE 31

GROWTH & DEVELOPMENT PROGRAM

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DEDIC AT ED T O COL OUR P ERFEC T ION .

23 Jan

18 April

White Rose Branch dinner & dance at York

North East Area Competitions at the Marton

Racecourse, Knavesmire Road, York. Call Glen Jackson on 01904 635877.

Hotel and Country Club, in Middlesbrough.

Contact Avril Walker, 01642 591466 for further details.

31 Jan White Rose Branch AGM, Yorkshire Area meeting and Area Council AGM at

the Gomersal Park Hotel.

Contact Merlyn Tweedale on 0113 245 1857.

7 Feb North West Area

presents the Red Rose Championships at the Swallow Hotel, Samlesbury, Preston. Contact June or Ken Taylor on 01253 895711,

ktnwnhf@gmail.com.

8 Feb Huddersfield Branch AGM. Contact Neil Kaye on 07719 723364.

21 Feb North West Area AGM

PHOTO: From The Freedom Collection for Goldwell

23-25 April Hairdressing & Beauty Suppliers Association

AGM at the Goodwood Park Hotel, Sussex.

25 April Bournemouth and Reading branch competitions,

Carrington House Hotel, Southbourne, Bournemouth. Contact

MyHairdresser.com event featuring Lee Stafford. Contact Ivan Blount on

Blackpool International Hairdressing Championships,

Wintergardens, Blackpool.

Contact Dorothea English on 01253 294760.

Please note that the number published in the NHF diary is a misprint.

26 April East Midlands Area presents a

01773 745580.

16 May British Open Championships

at Cardiff City Stadium, home of Cardiff City Football Club and Cardiff Blues Rugby Club. Open to all hairdressers. A must for those interested in developing their creative career. NHF Inspire will be showcased throughout the day. Presentation awards for NHF Photographic Stylist of the Year. Call 0845 345 6500.

www.nhf.info

EVENTS

Not to be missed…

Hair & Beauty Benevolent

22 Feb

21-22 March

Please send in your events to the NHF at enquiries@nhf.info by January 10 to appear in March/April, March 10 to appear in May/June and May 10 to appear in July August. Updated events listed on www.nhf.info.

2010 Habb Golf Classic Day at the Forest of Arden Golf Club, Birmingham, presented and organised

by Balmain Hair. Entry fee £120. All profits to Habb.

Call Peter Statham on 07904 401533 or Teresa Frise on 01737 212494 for further details.

Lee Elliot, 023 80 644084.

seminar at the Marton Hotel and Country Club, Middlesbrough.

Contact Avril Walker on 01642 591466 for further details.

OTHERS

21 April

at the Holiday Inn, Waterside Park, Lancaster.

More information from Ken or June Taylor on 01253 895711 or e-mail ktnwnhf@gmail.com.

North East Area business

NHF EVENTS

23 May

10 October

South West Area Championships. Contact Pat or Doug Cording on 01386 561704.

Cheshire Championships, NK Theatres, Romiley Forum, Compstall Road, Romiley, Stockport. Call Ian Barrell on 0161 427 6953.

27 September East Midlands Area has booked Patrick Cameron,

Festival Hall, Kirkby in Ashfield. Call Ivan Blount, 01773 745580.

Wella Professionals Trend Vision Awards 2010 UK Final. Call 01256 490806.

3-4 October

6-8 NOV The World Hairdressing Championships, at Mondial Coiffure Beaute, Porte de Versailles, Paris. For further details call Stephanie Munno on 01234 834 381.

21 Nov South of England Championships at the

NHF AGM & Conference,

Apex City Quay Hotel, Dundee, Scotland.

Call 0845 345 6500 or 01234 831965.

Novotel Southampton.

Contact Andrea Light on 01794 521849.

JANUARY /FEBRUARY 2010 SALONFOCUS PAGE 33

BACKWASH

Hairdressing

hunks strip

for Habb

What do the likes of Jamie Stevens, Tim Scott Wright, Robert Lobetta, Errol Douglas, Andrew Barton and Anthony Mascolo have in common apart from hairdressing?

They are among male hairdressers who like to remove their clothes… for the Hair and Beauty Benevolent (Habb) Boys 2010 Calendar, at any rate.

What they choose to get up to in their personal lives is their business but we’d rather not go there (Lol).

Backwash is pleased to say it is ever so tasteful.

Calendars are still available for £6.95.

•Call 01737 212494 or visit www.habb.org.

Off-pat Backwash was interested to read that British Gas parent Centrica is drawing up plans to build a plant that would use gas produced from cow manure and sewage slurry to heat buildings.

It is great to see Centrica being so innovative and finding a use for organic waste.

Backwash knows hair salons are equally creative.

Now could be the opportune time to branch out into perfume sales.

If you have stories for Backwash, send them to the editor at head office or email to sfeditor@salonfocus.co.uk putting Editor Backwash in the subject line.

Came, Shauned and

conquered Shaun Pulfrey, the inventor of Tangle Teezer who got the brush-off from Dragon’s Den, only to go on to international success, has had the last laugh with his detangling comb.

Backwash’s mole has discovered one of the dragons recently had a catch-up session to see how Tangle Teezer was faring.

Douglas Bannatyne, who told the hairdresser when he appeared in the den: “Working with you would have me pulling my hair out”, this time tried the Tangle Teezer on his own thatch, good sport that he is.

Backwash is certain fellow dragon Theo Paphitis must regret not investing some of his children’s inheritance.

SalonFocus editor Andrew Don is so smitten with Tangle Teezer he asked chief operating officer Steve Stewart if he could buy shares.

“Before Tangle Teezer came along, they could hear me screaming in the next street when I pulled clumps of hair out with a paddle brush, recommended by my hairdresser, Linda. The knots always won.

“Pulfrey came, he Shauned, he conquered.”

NEC-Factor

SalonFocus helps you get to know some of the big policy makers in the NHF from the National Executive Council in the first of a new series Harry Walker, NHF president What interests you most about hairdressing?

The fact that fashion is like history with a habit of repeating itself. I am fascinated watching the trends and enjoy listening to my clients’ conversations.

What would you like to achieve?

My short-term ambition is to help build on the progress made within the Federation’s development of an Industrial Provident Society and hope that we will see long term a bigger, stronger, vigilant and progressive NHF. What interests do you have outside hairdressing?

My interests outside hairdressing are the family and gardening and when I have the time I hope to restore my old hobby of oil painting, listening to classical music and more visits to the Royal Albert Hall.

PAGE 34 SALONFOCUS JANUARY/FEBRUARY 2010

Mark Coray, NHF vice-president What interests you most about hairdressing?

The way I can make and re-create the style clients require, the feeling of achievement and making clients feel great…the insight into their work… I love everything about my job and making people happy.

What would you like to achieve?

To further raise the industry’s profile, make it a much more fun but professional one to be involved in, get the legislation within the chemical side of the industry weighted towards manufacturers and take service to a greater level which may involve mandatory state registration of hairdressers.

What interests do you have outside hairdressing?

My first love is music. I also like travel and sun. However, cut me, and I bleed hairdressing.

www.nhf.info

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