Delivery FAQs When will my order be delivered? National Tiles can deliver in stock tiles to Metro areas next day if the order is paid in full prior to midday. We are unable to provide a time for delivery, to keep delivery prices low, we follow the most efficient route for delivery.
Do I need to be home for my delivery? No, if you provide us with the location where you would like your delivery placed, we can complete the delivery without you being home.
Can I request a call prior to delivery? Definitely! If requested the driver can call prior to your delivery. You will also receive a text message when your order has been loaded on the truck.
Will the driver unload the order off the pallet? No. Unfortunately, if our drivers were to hand deliver our orders, they would be at high risk of injury due to repetitive heavy lifting. The cost of delivery would skyrocket.
I have received my delivery, but something is wrong, what do I do? National Tiles double checks every order, we also take videos of the pallets being wrapped and being loaded on the truck, also the driver will take photos of the delivered pallets. But, occasionally something goes wrong. If you receive broken products or wrong or incorrect quantity of product is delivered, please take photos straight away and call 1300 733 000. We will work to rectify the situation as soon as possible.
www.nationaltiles.com.au