Always ahead of the game

RAWLE KNIGHT HAS BEEN with ICBL for 21 years. Development has always been at the heart of ICBL, “It’s a lovely place to work,” affords Knight. As the COO for ICBL, Knight assures that ICBL has always had very good retention.

“I was privileged to have been employed in the area of risk management. Back in 2002, when I came into the company, it was not a discipline that was heavily thought of in Barbados in particular. There were a few banks in Barbados with a focus in this area, but in the insurance field, ICBL was the first company to have identified the need for someone in risk management,” he shared.

Knight spent seven years in risk management and spent that time transforming the risk management capabilities of ICBL in particular with respect to resilience to business continuity, planning and other disciplines in risk management. When a need for an asset in claims arose, Knight left risk and moved on to managing claims, which seemed to be a natural fit given his background as a police officer.

Knight remained in claims for seven years and was later promoted to assistant vice-president of operations. He then became the vice-president of operations before becoming senior vice-president of operations in 2020, and eventually chief operating officer in 2022. He was appointed to the ICBL Board of Directors in November 2022.

“ICBL is rich in history. It’s a place that I recommend to any young individual who wants to have a progressive career path. Over the years, ICBL has produced some of the industry’s leading professionals, who subsequently assumed leadership roles in other organisations,” said Knight.

ICBL constantly strives to be a trailblazer and COVID was a perfect example. The company was able to transition to digital platforms with the full capability to work from home before the official lockdown announcement was made by Government.

“Our readiness was driven by effective risk management practices where the company regularly engaged in stress testing scenarios of its operating systems and processes, coupled with a very dedicated and knowledgeable information technology team,” said Knight.

“Customer experience is a passion of mine as our customers over the years have been very loyal to the company and have contributed to our success. I am satisfied only when we have happy customers.

‘Always There When You Need Us The Most’ is the slogan for ICBL. Whether it be hurricanes, auto accidents or health matters, ICBL prides itself on showing up and being there for our customers. That’s the test of an insurance company,” Knight said.

“ICBL has been around for 45 years and it intends to be around for 45 more. The board is all in and desirous of seeing the company grow, succeed, and expand. The future is very bright,” assured Knight.