Control & Operation Centers
Data Visualization & Interactivity
DATA VISUALIZATION & INTERACTIVITY
Command, Control & Monitoring Centers
CAPABILITY STATEMENT NATIVE Systems is a specialist in the ergonomic turnkey design of command, control and monitoring centers. We provide design and implementation services to rail, road and air transport sectors, emergency services, security, oil & gas, telecom, energy and utilities companies. Formed in 2009, NATIVE Systems is one of the most established design and integration practices in the region. Working with specialized companies in the fields and engineers and consultant qualified in ergonomics, technical facilities and human factor design, supported by technical and project management staff. NATIVE Systems has several associates consultants and partners which allows us to scale and cover diverse project types covering building services, lighting, acoustics and interactive technologies and AV integration design. HEAD OFFICE ADDRESS Abu Dhabi Moroor, Unit.Arab Emir. reg. 39049 _Tel: +97124472800 _Fax: +97124472811
info@nativesys.com www.nativesys.com
It’s all about visualization, Interactivity, ergonomics and integration
Control & Operation Centers
Data Visualization & Interactivity
Control & Operation Centers Design User-centered Approach
IT’S ALL IN THE DETAILS Control & Operation centers are complex and challenging environments. There is no margin for error. Getting them right requires bringing together operational and technical expertise with the right sort of design knowledge. We offer a multidisciplinary team of human factors, human computer interaction (HCI), industrial design, interior design, building services and architecture resulting in a user-centered design approach. Our core is the operation and the people in the control room. Understanding this is the driver behind all that we design. The value of our work can be applied to the control systems. This can deliver integrated systems enabling more effective operations and better usability of the user-interface.
Large Scale Operation Center
FOCUS IS ON THE USER
The operational requirements feed the design of the physical. We work outwards from the workstation, the layout of the control room, the interior, the environment and the building.
Control & Operation Centers
Data Visualization & Interactivity
COMMAND & CONTROL CENTER DESIGN FOR ABU DHABI HIGH PROFILE AUTHORITY
Our methods engage and involve the end users delivering better operations and getting that critical buy-in.
time, the information must be understandable, navigation and control actions must be quick and intuitive.
We understand the need for control centers to deliver better and safer operations and provide a high quality working environment.
We use our human factors-based approach to understand the operators’ needs. We start with the operational philosophy and what is the functional and operation objective to be achieved. We then look at the tasks and the user requirements and then support system developers in producing systems and GUIs that meet the user needs.
CONTROL SYSTEM At the heart of every control room is the control system itself. They are the window to the world for the operators and therefore it is critical that they present information clearly. The risk of human error or ineffective operation increases if the control systems are not usable and do not support the operator in the tasks they are performing. It is this user-focus that we bring to the development process. To be operable control systems must present relevant information at the right
The benefit of our input is the development of systems that are designed around and for the operator. They are intuitive to use which helps to reduce training time. The risk of human error is reduced and so system safety is enhanced. The efficiency of the operation is improved so productivity can be increased.
We manage the involvement of end users in the development of the requirements and in the usability testing of the systems as they are produced. This brings in the expertise of those at the “sharp end” which is key for better design. It also has the benefit of gaining their buy-in to the finished system.
user-focused design and turnkey implementation.
DESIGN & ERGONOMICS
We operate five divisions. NATIVE Systems (Security & Safety) focuses on delivering comprehensive and integrated physical and logical security & safety systems designs and technical services. NATIVE Systems Automation, SCADA and iBMS offers design and technical services in the domain of integrated building management, industrial
NATIVE Systems is a firm like few others: we bring our knowledge of human factors and ergonomics, audio visual and interactivity, Information technology, automation and control, security and safety, application development and integration into a creative,
We bring a wide range of experience to our work in the rail, road, air, security, emergency services, telecom, healthcare, energy and utilities sectors.
Control & Operation Centers
Data Visualization & Interactivity
OUR MULTIDISCIPLINE CAPABILITIES AND CREATIVE DRIVE ALLOW US TO PROVIDE INNOVATIVE AND COMPREHENSIVE SERVICES UNDER VARIOUS FRAMEWORKS automation and SCADA in partnership with leading technology and service providers in the field. Our Information technology division focuses on specialized application implementations and mostly application integration in various industry verticals. NATIVE Systems Web & Mobile division addresses the needs of the online space and mobility requirement with proficient teams to implement, customize and develop specialized applications for our customers covering the functional design, UI design and the associated technical development and integration. The fifth division addresses all the needs related to audio visual, interactive media, control rooms and in general data and information visualization and interactivity solutions.
Audio Visual - Data & Information Visualization & Interactivity Solutions From traditional audiovisual systems to complex command and control rooms and operations centers, we offer the full spectrum of design, implementation and technology integration services. In addition to AV systems, NATIVE Systems focus on the area of rich media management, analysis, storage and distribution. We also specialize in Data & Information visualization and interactivity design, technologies, systems, techniques and solutions. Ranging from graphical user interfaces, to info-graphics, serious games, digital publishing, new media design and implementation. We cover fields such as simulation, education, infotainment, edutainment, museums, events, corporate communication, media & advertising, mediatechture, control centers and others in the domain of HCI.
We work with media artists and designers, software developers, media technicians and engineers, communication and product designer, scientists and projects managers to develop new concepts and possibilities in visualization and interactivity. We take visualization and interactivity in its broadest sense. For us visualization is not only limited to the visual but to all senses engagement in the objective to maximize the efficiency and effectiveness of interacting with information resulting in better understanding, persuasion and more efficient and actionable decision making.
From digital media publishing, to Virtual, Mixed & Augmented Reality to Articulated Naturality, Serious Games, 3D Media Projections, Media-Techture, mechanical and acoustics engineering, we cover the entire technology realm to design, build and support innovative systems, structures and solutions that enhance the user experience. Our projects are always driven by function and content and not by products or technology to help us answer the challenges of HCI through innovative media-based communications solutions.
Control & Operation Centers
Data Visualization & Interactivity
IT, AV AND AUTOMATION INTEGRATION IS KEY TO ENABLE SUCCESSFUL CONTROL & OPERATION CENTERS
We integrate our knowledge of people with industrial design and architecture to deliver truly user-centered solutions. To put together bespoke multi-disciplinary teams we bring these divisions together on projects. Our approach delivers systems, workplaces and products that work for the people who use them. We bring a process that engages and involves these end users. To draw upon their knowledge and expertise and to get their buy-in to the answer. We work in environments that are complex and critical to safety or the business mission and ensure that people are not the weak link.
INDUSTRY SECTORS Control rooms are used in a wide variety of applications, such as telecommunications, military applications, traffic control, transportation, energy, aerospace, airports, water and sewage plants, public utilities, emergency services, police and fire departments, and data centers. In general, these large-screen systems are used to collect, visualize, and distribute all sorts of information, in order to make them visible and accessible all operators in a control room and to guarantee a comprehensive survey of the complete situation. Even-though they share a lot in common, each sector has certain unique requirements in terms of functionality, priorities, operational processes, software, integration
requirements, space organization, size and scalability to name a few. Large-screen systems used on a management level can also help to provide loads of information at a glance, which helps in quick and efficient decision making. Hence, specific requirements of a visualization system always varies in with the field of application. In addition requirements are different per organization and per project even even in the same sector. Our design and implementation process takes all these variables and
peculiarity into account to address each industry and every customer and industry individually down to the end user level.
Control & Operation Centers
Data Visualization & Interactivity
ADAPTIVE DESIGN TRANSPORT & ENERGY Every industry is unique Every customer is unique Every project is unique Every Application is Unique Every user is unique Traffic & Transport With the ever-growing volume of traffic, increasing accident numbers, fires in road and rail tunnels, assaults, vandalism and traffic congestion, the constantly expanding traffic network and also environmental concerns in the field of transport it is now essential that data and information received from traffic detectors, traffic signals, surveillance cameras or other sources are centrally administered, monitored and distributed in a control room, for example, in a traffic or tunnel control centre. This guarantees prompt checking and management of the data and therefore an increase in productivity, efficiency and mobility. The safety of roads, tunnels, motorways, rail networks, waterways and air traffic largely depends on the availability and readability of the data and information in the control room.
All applications, data and video signals can be displayed in real time, so that even in extreme situations a rapid response is possible, enabling appropriate measures to be implemented immediately.In this sector, for instance, the following information will be visualized: Graphics (maps, road or rail networks, timetables …), GPS applications, Camera signals, Traffic Detectors, Signal Systems, Fan and Ventilator Status Indicators, Alarm Signals and other monitoring systems (ITS).
Roads – Motorways – Underground Railways – Trains – Trams – Tunnels – Airports – Waterways – Bridges
Energy Because of the growing demand for energy, there is also a need for efficient methods of monitoring procedures and systems. In this field, large data displays in conjunction with SCADA systems are generally used for monitoring and management centers. The operators must be supplied in real time with intelligent, clearly-displayed data. Ibis information consists mostly of flow charts, energy networks, pipelines and voltage overland lines, gauge readings, pressure levels, pump and valve adjustments. Further applications which must be displayed are SCADA and DCS applications, graphic
representations, production overviews, network tables, camera signals, customerspecific software and applications concerned with transmission, distribution and production. An optimal and reliable visualization center for monitoring, control and fast decision making is critical for the prevention of breakdowns.
Control & Operation Centers
Data Visualization & Interactivity
ADAPTIVE DESIGN UTILITIES & SECURITY Every industry is unique Every customer is unique Every project is unique Every Application is Unique Every user is unique Water Management In the field of water supplies, sewage plants, and water works, the greater demand for water, together with climate change and the increased volume of waste water, has inevitably led to an increased volume of data. This information must then necessarily be displayed in more detail as well as presented in a user-friendly format. As the standard solution in control rooms for SCADA and DCS systems, large-screen systems are the unquestionably preferred. The operators can monitor video walls, flow charts, pumps, valves, pressure gauges, volume indicators, counters, status information, and more in real-time. At the same time, it is also possible to visualize on the video wall information from surveillance cameras at strategic locations.
This means that comprehensive monitoring of a production and processing plant is possible, ensuring that defects and breakdowns can be swiftly identified and rectified. A primary concern here is also the safety aspect, which has a great influence on the productivity and efficiency of such an installation
Energy Production -‐power plants -‐energy distribution -‐ energy networks -‐power transmission-‐municipal utilities-‐waste incinerating plants -‐ Sewage plants -‐ water services -‐ hydroelectric plants -‐ dams
Security, Safety & Defense Rising crime rates, vandalism, and terrorism, as well as an increasing number of conflict zones, have led to an increased need for observation systems in the field of security.
solutions should therefore be suitable for connection to installations carrying such data.
In general, security centers have a variety of video camera streams, as well as other sources that have to be constantly monitored.
Reliable and real-time access to such sensitive data must be guaranteed in a continuously operating system. Needed here are presentations, graphic representations (maps, networks), GPS applications, monitoring systems, video signals, tactical applications, PCs, etc.
Reliable and robust systems are needed, whereby particular care must be taken to respect data protection laws when handling private and confidential data. Video wall
Control rooms in this field support decision management, crisis management, be looking at the right thing, the operator needs a control system that is usable.
Control & Operation Centers
Data Visualization & Interactivity
ADAPTIVE DESIGN SAFETY & DEFENSE Every industry is unique Every customer is unique Every project is unique Every Application is Unique Every user is unique Security systems can be complex interfaces controlling cameras, sensors, actuators, controllers, alarms over an extensive geographical area with very large numbers and very dynamic data feeds.
will operate them and a design process that considers their needs.
Most of the time, the regular operation focuses on looking at the big picture, scan specific vulnerability or sensitive areas, follow up on communicated targets and alarms generated by the system based on different sources including other control centers and external communication, video analytics, and other systems or sub-systems that might be in place.
Emergency Services
Our value is in providing this knowledge and optimizing the performance of the security & safety monitoring and control operation.
The Emergency Services form a critical service in the infrastructure of the country. We rely on them to respond quickly and without error when we need them.
This means that every element must be designed around the operators and staff and the processes and tasks they undertake. We use analytical methods to understand the procedures, the information flows, the operational philosophy and management needs to find points of stress and potential failure. We ensure that the technology used for call handling, mobilisation and management is
Generally users tend to use the same facilities for training, briefings and drills in addition to operations. Delivering such effective monitoring, command and control systems requires an effective understanding of the people who
To reliably deliver this service they need to function with great efficiency as an organization and in their use of technology.
Control Centres – Fire and Rescue Services -‐ Military Command Centres – Air Traffic Control – Coastguards
designed to meet those user requirements and presents information in a usable form. We design working environments such as control rooms to reflect the information flows, communication need sand teamwork. We provide a workspace that is effective, safe but is also uplifting and engaging and demonstrates the quality of the organization.
Control & Operation Centers
Data Visualization & Interactivity
ADAPTIVE DESIGN OIL&GAS - TELECOM Every industry is unique Every customer is unique Every project is unique Every Application is Unique Every user is unique Oil & Gas
branch.
The oil & gas sector has unique needs: it has a demanding operational drive for continuous production at the same time as maintaining the highest standards of safety. Offshore facilities are operating in the harshest of conditions where access and work are difficult.
Often, large-screen systems are used for the central display of the network. On this master display video wall it is possible to show complex graphics, customer-specific applications, high-quality voice and data streams, network sources, trouble management (network control, fault recovery and availability), security management, account management and quality
Understanding how people behave is crucial to health, safety and efficiency in oil & gas, where success often depends on the use of valuable, high technology equipment and where working environments are potentially hazardous.
A new and popular tool which is part of this video wall system is the active picture control and compatibility with the currently offered tools for system-management (Tivoli,
Telecommunication & Computer Centers Network functions and the transmitted data have to be displayed in operating centres, network control rooms, and data centres of companies in the telecommunication
management.In the network and computer centers of companies, public institutions or ICT service providers, their networks, PCs and servers are monitored, often nationwide or even internationally. Video wall systems are designed for just this kind of application, namely the representation of mainly computer-based data. Numerous socalled capture sources (Windows, Solaris, Unix) can also be displayed using the eyecon software.
Network Operation Centers (NOC) -‐ Internet Providers -‐ Corporate Computer Centers
Netview, HP-Openview, Netcool, ZIS….). It is an advantage that, under certain conditions, if there is a breakdown, the operator is able to view the whole operative process with all connected CIs.
Control & Operation Centers
Data Visualization & Interactivity
Best Practices & Standards
QUALITY & STANDARDS NATIVE Systems adopts industry best practices and works with experienced firms and organization to further develop our capabilities and solutions in the field. Driven by demands for safer, more reliable and efficient operations, innovations in information technology have led to the increased use of automation and centralized supervisory control in the design of user-system interfaces and their associated operational environments. Notwithstanding these developments, the operator has retained a critical role in monitoring and supervising the behavior of these complex automated systems. As the scale of automated solutions has grown, so have the consequences of equipment and human failures.
Control centers and their relationships with other sub-systems
DESIGN FRAMEWORK
Control & Operation Centers
Data Visualization & Interactivity
DESIGN FRAMEWORK We follow industry best practice and specific standards including the ISO-11064 for ergonomic design of control centers.
The job of the operator can at times be very demanding. The consequences resulting from inappropriate operator action in control rooms, such as acts of omission, commission, timing, sequence and so on, can be potentially disastrous. Accordingly, standards and best practices needs to followed in order to ensure operation efficiencies and effectiveness in t h e c o n t r o l c e n t e r. T h e I S O - 1 1 0 6 4 ergonomic design of control centers offers a generic framework for applying requirements and recommendations relating to ergonomic and human factors in designing and evaluating control centers with the view to eliminating or minimizing the potential for human errors. A specific control centre project is often part of a design project for a larger system. The design of the control centre should not be developed separately from the objectives
and goals associated with the context of this wider system. Consequently, it is necessary to view the ergonomic aspects of a control room design in relation to issues which, at first sight or by tradition, may seem to fall outside the scope of ergonomic design projects. These judgements will need to be taken on a case by case basis and are not necessarily resolved by a prescriptive approach. Principles for design of control centers This part of the standard includes requirements and recommendations for a design project of a control centre in terms of philosophy and process, physical design and concluding design evaluation, and it can be applied to both the elements of a control room project, such as workstations and overview displays, as well as to the overall planning and design of entire project. Other
Principles for the arrangement of control suites
interfaces that are more usable, a working environment that is more consistent with
Dealing with ergonomic principles, recommendations and guidelines for the layout of control suites.
operational demands and result in a solution which will minimize error and enhance productivity.
This aspect is mostly related to the operators and other users in the control suite. It is the needs of these users that provide the ergonomic requirements. Although it is unlikely that the end-user will have access to industry best practices or standards, or even know of their existence, its application should provide the user with
Control & Operation Centers
Data Visualization & Interactivity
DESIGN PRACTICES Our approach to design is based on various aspects including human factor, ergonomics, display systems, systems integration and understading of their applications and context
Control room layout
Displays and controls
User requirements are a central theme of the design an this focus generates the ergonomic requirements, recommendations and guidelines for control room layout.
One of the most important aspect of control centers is related to the principles and processes to be adopted when designing the human-system interface of a control centre. These interface considerations are relevant for operators, supervisors and maintainers of systems. It is intended for use by individuals such as project managers, purchasers, systems designers, specifiers and those developing operator interfaces.
The processes for control room layout are designed to take account of needs of users at all stages. Layout and dimensions of workstations It is also essential to establish ergonomic re q u i re m e n t s , re c o m m e n d a t i o n s a n d guidelines for the design of workplaces within control centers. All types of control centers are covered, including those for the process industry, transport and dispatching systems or emergency services.
The objective is to maximize the safe, reliable, efficient and comfortable use of displays and controls in control centre applications. To this end, rules and recommendations based upon ergonomic findings are established for selecting the appropriate display and control types, structuring and presenting information on screens and shared off-workstation displays,
and establishing control and dialogue procedures.
injury (e.g. safety-critical situations), equipment damage, lost production, decreased output quality or pollution of the environment;
The use of displays and controls in control centers differs from that typically found in offices and other non-control situations. Control centre activities are characterized by:
- Controlling the dynamic behaviors of highenergy or hazardous physical and chemical processes;
- Being driven by externally controlled events occurring within the process;
- Involving information derived from a variety of sources;
- Requiring an appropriate human response in real time. Human reactions that are inadequate or too late can cause environmental damage, serious personal
- Including the monitoring of many complex process variables typically presented via multiple parallel visual and auditory devices;
Control & Operation Centers
Data Visualization & Interactivity
PRINCIPLE OF ERGONOMIC DESIGN Nine principles are taken in consideration for the ergonomic design of control centers
- Involving team work with resources both within and outside the control room. For these reasons, the standards required in a control environment can need to be more stringent than those of the typical office environment.
Environmental requirements are considered in a way which optimizes work conditions in such a way that safety is ensured, health is not impaired and the efficiency of control room operators is promoted. Principles of design and design process
Environmental requirements for control rooms
We work around nine principles for the ergonomic design of control centers.
The environmental aspects associated with the design of man–machine systems need to be addressed, since poor environments can seriously affect operator performance. In control rooms, these environmental factors include lighting, humidity, temperature, vibration and noise.
Application of a human-centred design approach
These factors also need to take account of shift work, real-time operations under time pressure and the specialized equipment used in control rooms.
In a human-centred design approach, the combination of humans and machines, in its organizational and environmental context, is considered as an overall system to be optimized. This optimization is achieved by developing solutions that emphasize and maximize the strengths, features and capabilities of both humans and machines in a complementary fashion. The human component, the machine
(hardware and software), the work environment, and the control (operation and management) shall be harmoniously integrated during all phases of the design process. Included in those activities where human-centred design may be relevant are planning, conceptual and detailed design, assembly and construction, commissioning, user training and operations. A human-centred design approach needs to be integrated into the traditional function-orientated design approach. It is essential that certain human characteristics form part of the basis of the design requirements which underly the final design specifications. The human characteristics
to be considered shall not only include basic physical capabilities or limitations, but shall also emphasize the unique cognitive strengths of humans (such as perceptual ability, problem solving and decision making). In addition, knowledge about how operators feel and interact with operations and management, as well as with designed objects that include machines (both hardware and software), environments and so on, shall be considered. In addition to the immediate and obvious ergonomic requirements imposed by highly automated and large-scale systems, more subtle psychological demands may require special attention. These include self-fulfilment, motivation and cultural considerations.
Control & Operation Centers
Data Visualization & Interactivity
PRINCIPLE OF ERGONOMIC DESIGN
ISO 11064-1:2000(E)
If physically challenged people are routinely assigned to work in a control centre, appropriate designs shall be employed to accommodate their specific needs.
4.3
Principle 2: Integrate ergonomics in engineering practice
Improving sign through iteration, situational and task analysis
Ergonomics and its associated tools should be integrated into the project's management guidelines in order for the role of ergonomics to be taken into account by all designers and engineers involved in the planning, design, implementation and operational audit of a control centre. A project should be organized in such a way that an integration of technical and ergonomic expertise is encouraged.
4.4
Principle 3: Improve design through iteration
Design processes are inherently iterative in practice. Evaluation shall be repeated until the interactions between operators and designed objects achieve their functional requirements and objectives. Establishing the validity of an individual element of the design in isolation does not guarantee that the assembled system will be validated. Any modification, however minor, can cause undesirable side effects even if the modification itself is valid (see ISO 6385). There shall be a formal process that defines and controls mechanisms and procedures for scope changes in the design of all aspects of the control centre.
If physically challenged people are routinely assigned to work in a control centre, appropriate designs shall be employed to accommodate their specific needs.
objectives. Establishing the validity of an individual element of the design in isolation does not guarantee that the assembled system will be validated.
Integrate ergonomics in engineering practice
Any modification, however minor, can cause undesirable side effects even if the modification itself is valid. There shall be a formal process that defines and controls mechanisms and procedures for scope changes in the design of all aspects of the control centre.
Ergonomics and its associated tools should be integrated into the project's management guidelines in order for the role of ergonomics to be taken into account by all designers and engineers involved in the planning, design, implementation and operational audit of a control centre. A project should be organized in such a way that an integration of technical and ergonomic expertise is encouraged. Improve design through iteration Design processes are inherently iterative in practice. Evaluation shall be repeated until the interactions between operators and designed objects achieve their functional requirements and
ْUsers, either consciously or unconsciously, may adapt their behavior to modifications, and that such behavioral changes may not be consistent with good ergonomic practice. The incorporation of information obtained from operational experiences, that is operational feedback, is of particular importance in this iterative process
Situational analysis For any ergonomic design activity, including refurbishment projects, a situational analysis of existing or similar situations is recommended.
It should be noted that users, either consciously or unconsciously, may adapt their behaviour to modifications, and that such behavioural changes may not be consistent with good ergonomic practice. The incorporation of information obtained from operational experiences, that is operational feedback, is of particular importance in this iterative process (see Figure 1).
In this way, the functions of the future system can be thoroughly understood and anticipated beforehand. The means of performing situational analysis may vary, but include task analysis, operator interviews and incident analysis.
Figure 1 — Ergonomic approach to system designs Licensed to Native Systems / Mr. Hafez ISO Store order #: 10-1127188/Downloaded: 2010-05-19 Single user licence only, copying and networking prohibited
4
© ISO 2000 – All rights reserved
Control & Operation Centers
Data Visualization & Interactivity
PRINCIPLE OF ERGONOMIC DESIGN Ensuring user participation is key to successful design and implementation
Task analysis The tasks delegated to individual control room operators, and to other significant users of the control centre, shall be fully understood. The analysis shall consider all modes of system operation including start-up, normal operation, shut-down, anticipated emergency scenarios, periods of partial shut-down for maintenance, the results used in the design process and the development of staffing plans. Some situations may require doubling or tripling staffing requirements and therefore shall be accounted for in the overall design. An analysis of operator tasks shall be conducted in designing a plant, a control centre or any other system. The task analysis methods may vary according to the scope and content of each individual project. In the case of an innovative design project, there
may be few opportunities for studies of comparable situations. In other cases, for example that of combining several control rooms into one new control room, most of the operator tasks may be carried forward into the new design. Although inherently different, each of these situations should allow some degree of comparable analysis to positively influence the design of a future system. Error-tolerant systems Human error cannot be totally eliminated. It is therefore necessary to strive for error-tolerant design. An important tool is the use of risk assessment for obtaining information on human error. Ensure user participation User participation is a structured approach where future users are involved in the design of a control centre. User participation throughout the design
process is essential to optimize long-term human-machine interaction by instilling a sense of ownership in the design. Experienced users can offer valuable empirical contributions to the control centre design. Their practical experience is not always documented or well known by designers. Operational feedback derived from user participation should be analysed to identify previous design successes and shortcomings. Interdisciplinary design team An interdisciplinary design team should be formed to oversee and influence all phases of the
design project. Actual combinations of disciplines included in the design team may vary depending on the overall project scopes or the phase of design. This team may include system and process engineers, ergonomists, architects and industrial designers. For existing systems, users or user representatives shall be included as members of the team. For new systems, both experienced and future users shall form part of the design team. The design team, including the users, shall be available at the appropriate time throughout the project’s life cycle. Plans and accommodations for team participation should be specified in detail at the beginning of the project.
Control & Operation Centers
Data Visualization & Interactivity
DESIGN PROCESS Five phases define the design process, from understanding and definition of goals to operational feedback
Document ergonomic design basis Last, but not least, it is crucial to develop internal documents that reflect the ergonomic design basis for the project, for example fundamental reasoning or significant task analysis findings. The document should be updated whenever there is a change. Design process: 5 Design Phases A framework, consisting of five design phases, for the control centre design process is followed. Typically, all phases should be executed with the overall effort distributed in accordance with the scope of the design project. The design of a control centre is generally complex, involving, for example, multiple clients, conflicting objectives, diversity of new technologies and possible solutions, ambitious schedules, first time applications and inexperienced personnel. The complexities of a
design project can often be accommodated by implementing a methodical sequence of procedures that focus attention on particular topics, on design activities and on iterative reviews. Our framework to allow such methodical and systematic approach can involves the following phases: Phase A: Clarification clarify the purpose, context, resources and constraints of the project when starting a design process, taking into account existing situations which could be used as a reference;
and communications interfaces necessary to satisfy the needs identified in phase B;
ISO 11064-1:2000(E)
Phase D: Detailed design develop the detailed design specifications necessary for the construction and/or procurement of the control centre, its content, operational interfaces and environmental facilities; Phase E: Operational feedback conduct a post commissioning review to identify successes and shortcomings in the design in order to positively influence subsequent designs.
Phase B: Analysis and definition analyze the control centre's functional and performance requirements culminating in a preliminary functions allocation and job design; Phase C: Conceptual design develop initial room layout, furnishing designs, displays and controls,
Figure 2 — Ergonomic design process for control centres Licensed to Native Systems / Mr. Hafez ISO Store order #: 10-1127188/Downloaded: 2010-05-19 Single user licence only, copying and networking prohibited
Š ISO 2000 – All rights reserved
7
Control & Operation Centers
Data Visualization & Interactivity
Beyond Traditional Control Rooms
VISUALIZATION & INTERACTIVITY TECHNOLOGY In addition to standard technologies used in control, operation and command centers, NATIVE Systems offers a key added value in the integration of new and emerging technologies and technology applications in the field of command, control and monitoring. Such innovations include the integration of VR (Virtual Reality), AR (Augmented Reality), Simulation, Gesture and Multi-Touch interactivity, advanced real time visualization (Data, 2D & 3D graphics). Integration with mobile devices (Tablets) and extended interfaces gives operators and administrators more agility and increases the operational efficiency of control centers.
Innovation through technology adds a different and unique flavor to every project
ADVANCED NEW MEDIA
Control & Operation Centers
Data Visualization & Interactivity
Projects References & Photos Gallery
SAMPLE REFERENCES Together with our partners we have conducted projects in the region and around the globe including the Middle East, Asia, Africa, Europe.
Selected projects design and implementation references
Control & Operation Centers
Data Visualization & Interactivity !
EXTENDED KNOWLEDGE & CAPABILITIES
Our Data Visualization & Interactivity Technology partners and service organizations alliances
!
SEE of the organization and expand our capabilities giving us more ™
EXTENDED KNOWLEDGE In order to deliver efficient and effective business and technical value, NATIVE Systems continuously and consistently work on establishing and maintaining strategic ties, partnerships and alliances with technology providers, standardization organizations, service providers, consulting firms to enable us to better serve our markets and customers. Such alliances and partnerships form the core for developing and fostering our relationships with our industry, markets, partners and customers.
PRODUCT OVERVIEW
KEY FEATURES
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AUTOVIA DE LOGROÑO, K
The SEE™ camera can be configured as an analog or an IP camera and can be used with existing legacy CCTV systems as well as third party encoders, DVRs, video servers and other security management tools. 619.233.1403 : www.rvisionusa.com
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