Staffing Now, March/April issue

The

Voice

of

NC

Employment

Professionals

Vol. 13, Num. 2, March/April 2013

GET READY TO

SOAR! In This Issue:

Insider Thoughts: We Made It! page 3

Leadership Spotlight: Jillian Dodson, CPC, CTS page 7

Conference Speaker Preview page 9

From the President It’s been a busy start to the year, and I am hearing great things from our Members so far about 2013.

I wanted to take this opportunity to cordially invite each of you to our 2013 NCASP Spring Training Conference, held at beautiful Wrightsville Beach.

This amazing event once again features outstanding speakers in staffing, recruiting, and social media. NCASP consistently is challenging itself to bring relevant content to the businesses here in North Carolina.

When I took over as NCASP President, I said that we would focus on two things in 2013. Education and Outreach. Our Spring Training Conference is a shining example of what both of those can be for our Association. In no other 3-day seminar here in the state, can you get to experience nationally-known speakers, network with other staffing and recruiting professionals just like you, and get your office energized to go back and have a strong year. This is an investment in your success for the remainder of 2013.

Whether this is your first conference or your 20th, I cordially welcome you to experience NCASP again for the first time. It is only because of our Members and their support that we continue to put on one of the best state association conferences in the country.

I also wanted to personally thank each person on the Conference Committee this year for their hard work. Wendy Ward, April Yost, Mary Mallett, and Jonathan Weiner have all put in a tremendous amount of work, please join me this year in showing your appreciation when you see each of them in Wrightsville.

There is no better time than now to sign up. Group discounts for businesses that qualify. Time is running out. Will I see you there? Will you be Ready to Soar?

RE

ADY TO S O

GE

T

AR

Marc Cochran, CSP President, NCASP Education. Outreach.

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THE VOICE OF NC EMPLOYMENT PROFESSIONALS

Volume 13, Number 2 March/April 2013 Publishing Information PO Box 1810 Hickory, NC 28603 NCASP.com Wendy Ward, CTS Co-Director of Finance (CONF CHAIR) Phone: 828.302.4042 Email: wendy@ncasp.com Editor in Chief | Rita Bottoms, CSP RBottoms@temporaryresources.com Vendor Partner Relations | Mary Mallett, CPC mary@searchpro.com Graphic Designer | Stacey Chacon stacey@staceychacon.com Contributing Writers: Dr. Martin Armstrong Jill Benson Rita Bottoms Dr. Frank Burtnett Marc Cochran Karen Connor Tiffany Crenshaw Jillian Dodson Debbie Fledderjohan James Kemper Mary Mallett Cheryl Neely Susan Romine Anna Schuszler April Yost

NC

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Keep reading through this issue to win a prize!

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APRIL 25-27

STAFFING NOW

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Published by

In this issue Page 2 . . . . . . . . President’s Message Page 3 . . . . . . . . . Insider Thoughts Page 4 . . 2013 Owner & Manager Panel Page 5 . . . . . . . . . Vendor Spotlight Page 6 . . . . . . . . . 2013 Table Topics Page 7 . . . . . . . Leadership Spotlight Page 8-9 . . . . . 2013 Preview Speakers Page 10 . . . . . . . . . . Careerbuilder Page 11 . . . . . . Certification Training Page 12 . . . . . . . . . . . TalentWise Page 13 . . . . . . . . First Impressions Page 14 . . . . The Clement Companies Page 15 . . . . . . . Intellect Resources Page 16 . . . . . . . . . . . . . Monster

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. . . . . . . Outsourcing . . . Membership News . . . . . . . . Education . . . . Sponsor’s Corner . . . . . . Charity Raffle . . . . Communications . . . . . . Legal Matters . . . . Vendor Thoughts . . . . . . . . . Vendors . . 2013 NCASP Charity . . Vendor Memberships . . . Essential StaffCARE Conference Preview 2013 2013 Board of Directors

President | Marc Cochran marc@ncasp.com Staffing Now is published six times per year.

For subscription inquiries, click here.

Archived issues are available online at ncasp.com.

Copyright 2013. All rights reserved.

NCASP.com

Insider Thoughts B y C h e r y l N e e l y, C E O / Fo u n d e r , C a r o l i n a S t a f f i n g R e s o u r c e s

We Made It! If your reading this edition of E-zine then you are probably like many of Staffing Company owners or managers who have either rode out the past four years of pure heck or your one of the ones like me who after 25 years of growing up in the staffing industry who started their own firm.

with a clearer mind before they head back to the office or desk. The yearlong relationships that you will make with individuals and firms across our state will serve you well, as you grow your own work desk, office or business. These are all things you will gain if you join this NCASP group now.

Congratulations! We are survivors and things are looking pretty good for this coming year for our industry. Prospects are taking our calls, giving us appointments. Clients are smiling and are enthusiastic that they made it and that they didn’t have to use their resume they put together and gave us just in case they personally needed our help to find them something. Truth be told you all had at least one client who did that….

If you have been thinking about how to grow your business or how to better your own knowledge of our industry then I urge you to join the great group of members and vendor partners who already have seen the benefits of what NCASP can do. We share, coach and learn in an environment that is non-competitive in discussions of clients/accounts unless you want to share that. Many a partnership across state or national territories has garnered new business for individuals or firms from this NCASP membership as well. Not to speak of the benefits we get from Vendors of our industry who offer services, products and education to our members.

Now that we are refocused on positive times I can think of no better reason to become a part of this NCASP organization or rededicate yourself if you have been a member. Our industry is growing and who better to help it achieve great things then each of us individually or by your company then to serve & support each other. Whether you are a one person operation or a team of 50 plus, together learning, sharing and marketing our organization strengths & knowledge, can we be sure that 10 years from now our industry on the State level in North Carolina or on a National stage will be represented.

Our membership to this organization serves every level of our Staffing & Executive recruiting industry. Our ongoing regional meetings and monthly E-zine news magazine gives timely advice from our industry trainers and dedicated vendors of our industry. Our annual Spring conference gets National and Regional experts of our industry together for two days teaching us new & exciting things. We also build in a lot of fun in all our events so everyone comes away

Personally I cannot think of any better investment in me or my company then the time I have spent in this group the past 20 years. It helped me when I was just starting out as a recruiter/staffing supervisor on the desk, to a manager level and now a staffing business owner. I can’t imagine it wouldn’t do the same for any of you!

So come on! Join and jump into the discussion. Any of our great members and vendor partners will glad to save a seat for you at our Spring conference. We will be easy to spot because we will be the ones with smiles on our faces and our ears tuned to the speaker on the floor…

Cheryl Neely, CEO/Founder Carolina Staffing Resources Serves the North & South Carolina Market with two offices located in Charlotte & Matthews, NC

2013 Vendor Contest!

We work very hard to bring our members a variety of top quality products and services with our stellar list of exhibitors each year. We appreciate you taking the time to become familiar with what they have to offer and giving them a try based upon your company needs.

Their contact info is listed in the Vendor Partner index (page 31) and on our website.

This year, our Platinum Sponsor, Essential StaffCARE, represented by John Walters, Alan Gilbert and Jody Williams, are generously donating an iPad mini as our big prize for the Vendor Contest giveaway. To enter to win, one must be sure to visit each Booth at the Spring Training Conference and make certain to get a signature from each Vendor Representative. Then turn in your cards by 11:00am on Saturday morning and you must be there to win. The iPad Mini drawing at 11:15am!.

NCASP.com

March/April 2013 3

2013

ANNUAL

CONFERENCE

APRIL 25-27, 2013 HOLIDAY INN RESORT | WRIGHTSVILLE BEACH, NC

2013 Owner & Manager Panel Moderated by Jonathan Weiner, CPC Thursday, April 25 at 1:00 p.m.

Bob Livonias

Chairman of ASA

TRAINING

(910-256-2231)

Join the conversation!

What are the top companies focused on this year?

What keeps them up at night?

How does NC compare across the country?

Bob Livonias is president of AMN Strategic Workforce Solutions, one of the nation’s largest health care staffing and work force solutions companies. He was chief executive officer of Medfinders prior to its acquisition by AMN in 2010. Livonias has 20 years of staffing industry experience, including serving as chief operating officer of Spherion and made more than 40 acquisitions. He began his career with IBM Corp. and later worked for Verizon as vice president of sales and operations. He is also chairman of the ASA health care section policy council, and serves on the member education and certification committee.

Karen Russo

CEO of KRA

Karen Russo recognizes that the accelerating pace of communications and human relations makes it essential to have professionals in place who can respond nimbly. She established KRA as a boutique company that can move and adapt quickly to clients’ needs. Russo’s extensive experience includes search and placement as a recruiter and as a consultant. Having served most major industries, Russo excels at assessing the variables affecting human resources alignment and compensation. She understands the unique business culture of each company, as well as the organizational structure and processes. These qualities allow Russo to work closely with clients and prioritize the qualities that make for “only the best fit.”

John Sacerdote

President of NAPS

In 1978, after teaching school for five years, John Sacerdote walked into Dunhill of Greater Hartford in the hopes of finding a job. After a three-hour interview, he had found a job…there, as a recruiter! And so began a 36-year career in the recruiting and staffing industry. Currently, John is the President of the National Association of Personnel Services, the oldest staffing/recruiting association in the country. John is also a consultant to the industry. John’s extensive experience in the industry, as well as his exposure with NAPS, has allowed him to find and develop alliances to the benefit of both the membership and the vendors that provide services to these members…a “win-win-win relationship maker!”

Craig Stone

CEO of HireNetworks and Campbell & James Executive Search

CEO of HireNetworks Craig focuses his attention on the day-to-day management of both HireNetworks and Campbell & James Executive Search. The sister companies complement each other by offering executive and strategic hiring services including onsite and on demand staffing/recruiting to emerging and high-growth companies. Craig has built a team of seasoned recruiters and specialists to provide career opportunities for individuals in the skill areas of IT, Life Sciences, Sales, Marketing and Finance.

Craig has modeled HireNetworks after the emerging growth companies that make up its high end client list. He has built the firm into a 2012 Inc. 5000 (#986) winner and three years as a Business Journal Best Places to Work in RTP.

Jonathan Weiner, CPC

Moderator

Jonathan has been in the executive search and staffing business for the past 13 years and cashed-in billings in excess of $246,728 in his first 4 months in the Executive Search Business which made him a Top Producing Recruiter from Day 1. He has been a speaker/trainer at various recruiting conferences: NCASP, GAPS, TAPC & NNEAPS. In 2009, he Co-Founded Mez Media and would focus on driving online digital marketing including email marketing, website development and HD Video Production for its clients. He has been a key board member of the North Carolina Association of Staffing Professionals since 2002 and served as President in 2009 and 2010.

4 March/April 2013

NCASP.com

Spotlight on Vendor

Change is the only constant

WORLD WIDE the

Innovators of Staffing Insurance World Wide Specialty Programs, Inc. · World Wide New York Insurance Services, Inc. - CA, NH, TX

631-390-0900 · 800-245-9653 · fax 631-390-0922 · wwspi.com

NCASP.com

March/April 2013 5

TABLE TOPICS

SATURDAY, APRIL 27 AT 10:15AM WRIGHTSVILLE BEACH, NC

Join us for a soaring adventure around the table with discussions of topics that matter to you!

TOPICS INCLUDE:

SPEAKERS INCLUDE:

HealthCare Reform Updates

Alan Gilbert

■■ ■■ ■■ ■■ ■■

of Essential StaffCARE

Large or Small Employer Calculation Using the Look-Back Rule To Pay or to Play?

Costs of Paying or Playing Covering Your Options

Joe Doyle of TalentWise Solutions

Tiffany Crenshaw

Drug Testing ■■

■■ ■■ ■■ ■■

of Intellect Resources

Costs and statistics of undetected drug abusers.

Recent drug testing legislation Types of drugs tests available 5 vs 10 Panel Drug Tests Importance of a Drug Testing Policy

Tim Moore of CrushIQ

Danny Ashraf & Blair Hogan of Monster

Bill Clark of Madison Resource Funding

Bob Thompson of World Wide Specialty Programs

Grow Your Business Without Fear ■■ ■■ ■■ ■■

Building your business without a sales team Plus and Minuses of a focused verticle Corporate Culture and Employee Retention Wow, why didn’t I think of that? – The hidden and unexpected challenges of owning a business

MODERATED BY: Mark Krajnik, CPC NCASP Vice President

Recruiter Reputation on LinkedIn ■■ ■■ ■■ ■■

Photo faux paus Phrases not to use Integration of video Stream best practices

■■ ■■ ■■

Standing up to the vetting test by recruits Avoid the ‘hunting mode’ Q&A

Job Boards & Social Media ■■ ■■

Alphabet Soup - ATS, CRM, VMS, MSP Using best of breed software to run your business

How to Grow Your Business with Proper Funding?

■■ ■■ ■■

100% immediate advance on total gross billings.

Unlimited growth capital.

Customized online reports.

■■ ■■

Reduced over-head with full back office support.

Variety of client payment options.

GET READY TO

SOAR!

PRESENTED BY

Staffing Insurance and Avoiding Risk ■■ ■■ ■■

How to bring down the cost of Workers Compensation Loss control, how important is it?

Managing your claims

■■

Today’s market- What is a carrier looking for to write a staffing firm

To register, contact Wendy Ward, CTS, Conference Chair at 828-302-4042 and wendy@cv-staffing.com 6 March/April 2013

NCASP.com

Leadership Spotlight

By Rita Bottoms, CSP

Jillian Dodson, CPC, CTS

Jillian Dodson, CPC, CTS, Director of Recruiting and Payrolling Solutions, started with Greene Resources in October of 2005. We caught up with her to learn how she soars as a leading staffing professional.

What are your primary job responsibilities?

In my current role at Greene Resources, I oversee MSP (managed service provider) recruiting and payrolling services. This division supports our large client relationships and delivers strategic high volume recruiting and payrolling solutions striving to exceed client and candidate expectations while meeting critical deadlines.

In which industries and functions do you specialize?

Greene Resources’ divisions include Technology, Professional Services, Call Center, Cleanroom/Manufacturing, and MSP Programs.

Which aspects of your job get you revved up?

Being a true partner and consultant for the candidates and clients whom I work is one of the most exciting and fulfilling parts of my job. I enjoy developing long lasting relationships and seeing successful matches between candidates and clients through the full cycle recruiting process. Equally important is internal employee development. I am privileged to work with a great team of those in various recruiting and support roles and have had the opportunity to see many ‘Greene team’ members reach and exceed career goals over the years.

I am also a recruiter at heart. I enjoy the challenge of the talent search and fast paced nature of our industry. Although I have worked within the recruiting efforts for a variety of industries, I have found that my true passion lies within the high volume recruiting delivery.

Which aspects of your job would you outsource if you could?

There are no aspects of my job that I would outsource. I am very fortunate to work for a company that values continued education and employee development. When challenges arise, we work as a team to develop creative solutions for the candidates and clients with whom we work. During my seven and a half year tenure with Greene Resources, I have had the opportunity to work in many different divisions within the company. Having had responsibilities in various parts of the recruiting and sales process has only contributed to my own continued education and development.

Tell me about your professional life before joining your current company.

Prior to joining Greene Resources in 2005, I was a student at East Carolina University. I received a dual Bachelor of Arts degree in Communication and Sociology in 2005. After beginning my career at Greene, I did pursue and complete a Masters degree in 2010 from North Carolina State University with a focus on corporate training and development.

NCASP.com

Why did you decide to enter into the recruiting/staffing business?

I entered the staffing industry because it combined two career initiatives that I had; helping others to define and achieve career goals and maintaining a continued focus on training and development. My career within the recruiting industry has allowed me to work with individuals from a broad range of experience and make connections between candidates and clients that are fulfilling and beneficial for both. Greene Resources has a tag line, “Enjoy your career, Enjoy your life.” This resonated with me from the very beginning. I believe that it is possible to enjoy your job and am thankful that I have the opportunity to help others realize their own career goals and passion.

Has your NCASP membership benefited you thus far? If so, how?

I have now attended five NCASP conferences and will go to my sixth in 2013. I leave each conference feeling more energized to perform my job to the best of my ability. The speakers at the conference are always informative, motivating, and bring new ideas to the table. I have also developed strong networking contacts through NCASP through our vendor partners, Board of Directors, and conference attendees.

NCASP also introduced me to the national recruiting associations.

Through NCASP, I have been able to learn about NAPS and ASA and the value that these associations offer within our industry. I have been able to work with both organizations to promote continued education and certification at NCASP events. I earned two national certifications through NAPS at my first state conference and have since attended national conferences for both NAPS and ASA. I have also been fortunate to host numerous certification events over the years and have seen many colleagues within our industry earn their own professional certification(s).

Why did you join the NCASP BOD? I joined the NCASP Board of Directors after attending a conference and earning my NAPS certifications in 2008. I was also honored to be presented the ‘Rookie of the Year’ award at the conference that year and meet the Board of Directors. Having had a great experience and returning home with many new ideas and contacts in our industry, when asked to join the Board of Directors, it was a no brainer.

Anything else you’d like to add about your personal or professional life?

I am born and raised in Raleigh, NC, and thrilled to have found a professional home in the staffing industry. On a personal note, I have a one year old daughter, Ansley Rose, and she is truly the light of my life. I am proud to be a working mom and value the importance of a work/life balance.

March/April 2013 7

CONFERENCE PREVIEW

SPEAKERS KEYNOTE SPEAKER

Mark your calendars now for the 2013 NCASP Carolina Conference, April 25-27, located in beautiful Wrightsville Beach, NC. We have planned a fun and engaging cast of speakers and training opportunities guaranteed to refresh, recharge, and revitalize your business for the coming year.

Call the Holiday Inn Resort to lock in your reservations, 910-256-2231.

To Register:

Conference registration is $349. Please contact Wendy Ward, CTS, at 828-302-4042 or wendy@cv-staffing.com with questions. See you at the beach!

T run ime is Reg ning iste ou NC r onli t!

ASP ne .com at 8 January/February 2013

GENERAL SESSION SPEAKER

FRIDAY, APRIL 26

FRIDAY, APRIL 26

8:30 a.m., Morning Keynote 1:45 p.m., Afternoon Session 1A

10:30 a.m., Morning Session I 3:45 p.m., Afternoon Session 2B

Joanie Ruge

Tim Moore

Keynote Speaker Job market, careers, & workplace trends

General Session Speaker Strategic counsel, marketing guidance for social networking

Joanie Ruge is an employment industry expert with 20 years of experience leading sales and operations for some of the top companies in the employment industry, including executive roles with two of the largest employment firms in the world.

As an employment industry expert, Joanie is often called upon to discuss the job market, careers, and workplace trends and speak to the talent supply and demand cycles that impact U.S. employers. She discusses where the jobs are at now and in the future as well as the challenges the US faces with unemployment and job creation.

Joanie also consults with companies on employment issues such as recruiting, training, retention, employee morale and development. She works with individuals on the importance of building brands and a strong professional online reputation and network.

Tim is an American digital marketer and entrepreneur. Since 1991, Tim has helped brands transform their organizations to be more open, collaborative and interactive by: a) Introducing research-based new media strategies that are aligned with fiscal goals, b) Implementing systems into their processes and management layers to ensure momentum and success, and c) Connecting with existing customers, reaching new ones, and steering them all to richer experiences, decisions and transactions.

Tim is the co-founder and CEO at CrushIQ and he provides strategic counsel, marketing guidance, and digital relationship best practices to several of CrushIQ’s top global accounts as well as maintaining CrushIQ’s strong partner relationships with the likes of Google and Facebook.

Tim is a Roundtable Speaker at 10:30am on Saturday the 27th also.

NCASP.com

CONFERENCE PREVIEW APRIL 25-27 AT HOLIDAY INN RESORT

WRIGHTSVILLE BEACH, NC BREAKOUT SESSION

AWARDS LUNCHEON

LEGAL BREAKFAST

THURSDAY, APRIL 25

FRIDAY, APRIL 26

SATURDAY, APRIL 27

1:00 p.m., Owner Manager Panel

12:15 p.m., Awards Luncheon

9:00 a.m., Legal Breakfast

FRIDAY, APRIL 26 1:45, 3:45 p.m., Afternoon Sessions

Karen Russo Panel Speaker, Breakout Session Communications and human relations are essential Karen Russo recognizes that the accelerating pace of communications and human relations makes it essential to have professionals in place who can respond nimbly. She established KRA as a boutique company that can move and adapt quickly to clients’ needs.

Russo’s extensive experience includes search and placement as a recruiter and as a consultant. Having served most major industries, Russo excels at assessing the variables affecting human resources alignment and compensation. She understands the unique business culture of each company, as well as the organizational structure and processes. These qualities allow Russo to work closely with clients and prioritize the qualities that make for “only the best fit.”

Jonathan Katz

Jill Benson, ESQ

Awards Luncheon Speaker Hiring trends and utilizing social media

Legal Breakfast Speaker Experienced labor and employment litigator

Jonathan is a Sales Director in CareerBuilder’s Staffing and Recruiting Group. He leads a team of Senior Account Executives and Sales Managers in providing effective recruiting solutions to small-to-mid size staffing and recruiting firms throughout the United States. Under Katz’s leadership, his teams have grown by focusing on understanding customer needs and providing innovative and forward-looking solutions.

Jill Benson is an experienced labor and employment litigator who represents employers in a wide range of labor and employment matters, including wage and hour claims; leave of absence issues; discrimination; trade secrets and employee non-compete cases, and whistleblower retaliation claims. Jill represents employers at both the trial level and appellate level before federal and state courts.

Katz joined CareerBuilder as a Major Account Executive in 2006 and was quickly promoted to a Sales leader and then Sales Director within the Staffing and Recruiting Group. He is a graduate of Syracuse University and worked within the staffing industry, first as an IT recruiter and then at Yahoo!

HotJobs.

Jill has been working with clients in the staffing and recruiting industry for several years and is well acquainted with the unique legal issues presented in this industry.

Business North Carolina magazine recently named Jill Benson among North Carolina’s 2013 Legal Elite for labor & employment law – an annual listing of the state’s top lawyers.

Jill practices law in Greensboro, North Carolina, at the law firm of Womble Carlyle.

NCASP.com

January/February 2013 9

how millennial employeeS are reShaping the buSineSS world As the biggest portion of the workforce begins to retire, the world will grow to depend upon the leadership and labor of the Millennial generation. Today, an estimated 40 million Millennials are in the workforce, and by the year 2025, that figure is estimated to reach 75 percent.

Also called Generation Y, the Millennial generation is comprised of those born between 1982 and 2000. Other titles include Digital Natives, the Boomerang Generation and Echo Boomers. Around the office, a Millennial may be referred to as the “new kid” or the “recent college graduate” – but there is more to the Millennial than his age, his education or his experience.

performance management Despite their generational confidence, research shows that Millennials crave feedback. According to The Truth About Millennial Workers – a report published by Capstrat in 2011 – Millennials “clamor for advice, coaching and mentorship.” Hailing from backgrounds filled with encouraging professors, overly-involved parents, and a constant connection to technology; feedback and evaluations are integral parts of the Millennial life.

While some managers have dismissed this demand for feedback as unnecessary “ego-stroking,” studies show that performance management tailored to the Millennial mindset is a key engagement driver. In his article, The Millennials: A New Generation of Employees, A New Set of Engagement Policies, Jay Gilbert explains that to satisfy Millennials, feedback must be communicated clearly, with specific examples of success and opportunity, often and without delay.

When a Millennial employee doesn’t receive clear and specific guidelines for improvement, he will ultimately seek an environment that offers more mentorship, which is what the Millennial sees as a key to success.

workplace hierarchies Millennials are unimpressed by superior rank, seniority, or salary. In other words, they tend to disregard the longstanding pillars that have upheld traditional workplace hierarchies. Millennials believe the workplace should be structured like King Arthur’s roundtable, where each member of the team discusses ideas and problems as equals.

Many companies are still operating under at least some level of a pyramid-based hierarchy, but business leaders like Vineet Nayar, CEO of HCL Technologies, are trying to turn things upside down, especially when it comes to information.

In order for each employee to contribute, each must have access to the necessary information. In his article, How to Retain Gen Y Employees? Invert the Pyramid, Nayar explains the traditional information hierarchy as follows: “It is almost laughable when you think about how the traditional, hierarchical organization has been built on the practice of hoarding of information as a way to gain and maintain power. If I have certain information and you do not, then I know more than you do and I therefore hold more power and authority than you do. Really, what a sorry way for human beings to behave!”

In the article, Nayar continues by explaining how his company chose to give employees access to relevant information that was previously withheld. These “transparency” efforts allowed employees to reach a new level of understanding and to begin contributing in more valuable ways. As in all situations, an idea can only be as reliable as the sources which influenced its creation. Though it may not be the solution for every company, providing employees with the resources to form innovative ideas could be a major step toward harnessing creativity and reaching a new level of competitiveness. Of course, employees must also have an opportunity to collaborate and share these ideas once they are formed.

This post was originally created for CareerBuilder’s Employer Blog: The Hiring Site (www.theHiringSite.com) by Karen Smith. To view the original post, visit: http://cb.com/Vfhy65

stay connected and join the discussion: Doing our part to create a stronger job market, CareerBuilder® helps staffing and recruiting firms attract the best talent while providing their candidates access to the best job opportunities available. As the job market shifts, CareerBuilder will be there every step of the way, empowering employment.

CareerBuilder for Staffing & Recruiting www.facebook.com/CareerBuilderForStaffing

10 March/April 2013

CareerBuilder for Employers www.twitter.com/CBforEmployers

Employer Blog www.theHiringSite.com

NCASP.com

Certification Training

By Jillian Dodson, CPC, CTS, Greene Resources Greetings NCASP Members, The message below was written by Frank Burtnett, NAPS Education & Certification Consultant, to provide information about the upcoming Certification event at the annual spring NCASP conference. I highly encourage you to participate in this class if you have not yet earned your national recruiting certification.

For those of you who have already taken this step in your career, you can participate in the training class to earn CEUs credit.

I look forward to seeing you at the NCASP spring conference! Please reach out to me if you have questions regarding certification. There is also contact information for you below for individuals at NAPS that can assist you with certification questions.

Jillian Dodson, CPC, CTS Director of Certification Jillian@greeneresources.com

NAPS Certification Immersion Class – Coming to North Carolina in April, 2013 The NAPS Certification Immersion Class (CIC) is the route that more than 1,000 Certified Personnel Consultants (CPCs) and Certified Temporary Staffing-Specialist (CTSs) have taken to achieve their staffing industry professional credential(s). With participants experiencing a 97% pass rate on their respective certification examinations, you and your professional colleagues may wish to participate in the CIC that will be held in conjunction with the North Carolina Association of Staffing Professionals (NCASP) state conference on April 25, 2013.

Sponsored by NCASP, the CIC will be held at the Holiday Inn – Wrightsville Beach at 1706 N. Lumina Avenue, Wrightsville Beach, NC beginning at 8:30am. The class, taught by Dr. Frank Burtnett, NAPS Certification and Education Consultant, will provide an opportunity for prospective CPCs and CTSs to:

• Review the “critical knowledge points” associated

with the laws governing the staffing industry contained in the newly revised CPC and CTS training manuals.

• Engage in Q&A with the instructor.

• Learn “test taking” tips and strategies.

• Take a paper and pencil version of the certification

examination at the end of the CIC and learn the results within 24 hours.

While not a substitute for applicant study of the respective legal manuals, the CIC has become a valuable training vehicle for reviewing the employment laws and their application in direct-hire and temporary staffing situations.

Go to www.recruitinglife.com website and click on the education link. Then click on regional/state meetings to find the North Carolina CIC to be held on April 25, 2013. Direct questions about CIC registration and acquiring the CPC or CTS training manuals to Carolyn Boyer at fulfillment@ recruitinglife.com or 706/531-0060. For information about the structure of the CIC and certification in general, contact Frank Burtnett at fburtnett@recruitinglife.com.

Dr. Frank Burtnett 2013 NCASP Annual Conference • Certification Trainer Dr. Frank Burtnett is Education Now’s principal consultant, author of many career and college publications and a popular speaker and presenter on life transition issues.

Dr. Burtnett, NAPS Trainer, will lead the immersion training on April 25, 2013 at our Annual Conference with the certification exams to follow. Both the CPC and CTS exams will be offered.

NCASP.com

March/April 2013 11

News Release

By Melody Serafino, TalentWise

TalentWise Earns Top Provider Honors for 5th Consecutive Year in HRO Today’s 2012 Customer Satisfaction Ratings Only Solutions Provider to Maintain Top 5 Placement for Five Consecutive Years

Bothell, Wash. (November 29, 2012)—TalentWise, a leading Hiring Process Management (HPM) solutions provider, announced today that HRO Today magazine has recognized the company as a top five provider in their 2012 Baker’s Dozen Customer Satisfaction Ratings. TalentWise is the only HPM solutions provider to earn a top five ranking in both the “Overall” and “Quality of Service” categories for five consecutive years.

For more information about TalentWise, visit www.talentwise.com.

“Freedom is helping your candidate get off on the right floor. And the right foot.”

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Welcome to a hiring process that sets your candidate free.

Joseph W. Doyle | 919.359.2097 jdoyle@talentwise.com | talentwise.com

12 March/April 2013

NCASP.com

First Impressions

By Susan Romine, Recr uiter, Intellect Resources

The Best Career, Life and LinkedIn Advice…

EVER! In the spirit of full disclosure, I am relatively new to the recruiting world. I have invested nearly fifteen months (whew!) of hard time and work learning where to find, coax, assuage and coddle the best in their fields to consider a career move.

When I arrived at Intellect Resources two corporate philosophies really resonated with me. The first being, A sense of humor is essential. The second, just as important and simple, Don’t be an idiot. This idiom is electronically inscribed on my Cisco IP Phone and every time I look at my ringing phone to see who might be returning my calls, I am reminded before I say hello, Don’t be an idiot. By telling me not to be an idiot every day, my management isn’t being presumptuous (I have certainly exhibited idiot behavior in the past), but rather celebrating our philosophy of humor and paying homage to some sage advice via Michael Scott, Dunder Mifflin Branch Manager on the TV show, The Office.

In case you are unaware of the Best Career (and Life) Advice….ever…here it is: Michael Scott and Dwight Schrute from NBC’s The Office: Michael: What’s the most inspiring thing I ever said to you?

Dwight: “Don’t be an idiot.” Changed my life.

Dwight: Whenever I’m about to do something, I think, “Would an idiot do that?” And if they would, I do not do that thing.

So, in homage to this sound advice, I would like to share some advice with you, the job seeker or job explorer or job indecisive on how to shine amongst a gaggle of idiots.

As recruiters, we have lots of opinions on how you could improve, but I am going to zero in on your most marketable and professional job-hunting asset, your LinkedIn profile.

By now, you should all have prepared a profile on LinkedIn, whether you are in the market for a new opportunity or not. Now, I remember when cellular phones came in a bag and I admit that I am not on the cutting edge of technology.

I don’t Facebook regularly, nor do I feel like I have anything of succinct value to say on Twitter. I don’t go out enough to merit a Foursquare account. However, as a recruiter, I use LinkedIn on a daily, almost hourly basis. It is an indispensable recruiting tool. So, even if you don’t feel it is necessarily important to you or your job status, believe me, it is to the rest of us. With your LinkedIn profile, not only am I looking at you for a job opportunity, but when I send your resume to a client, they will look at your LinkedIn profile before they call me back to either request an interview or say, thanks but no thanks.

NCASP.com

Why would they decline to interview someone after viewing their LinkedIn profile? Well, let’s see. In the short time I have been on the job, I have seen profile pictures showcasing, shall we say female assets, personal pets, cartoon characters and pictures of kids (yes, they are cute but they don’t inspire my professional faith in you).

Atmosphere counts here people. Don’t include a picture of you reclining on the hotel bed, no matter how professional your dress. My personal non- professional favorite is the side-profile picture that you took of yourself while driving.

(Goodness knows how many accidents are caused by those pictures, because I am sure that they weren’t the first and only shot taken! Perhaps that photo was taken right before you sideswiped that mailbox and you are saving it as a memento of the time when your car was perfect!) Nothing wrong with a cell phone shot, but have your friend or co-worker take one. Then, let them tell you if it inspires confidence or a serious lack of judgment. Now, I don’t want to give the impression that we as recruiters are judging you based on looks, but I am judging you from what you chose to showcase in your profile. If it is an appropriate photograph, then I am not concerned that you will be an idiot. If your LinkedIn photo causes me to pause, I may move on to the next candidate in my search results. And, if you have to ask, Does my LinkedIn photo make me look like an idiot?, it probably does.

Ok, respectable picture? Check. Now let’s move on to content. As much as it may humor you, don’t humor your profile. Let me share some real profile comments from some real users (names withheld to protect the idiots).

I’m taking a few classes at a time online and hope to get my BA sometime this decade.

I graduated a year early, so I’d have more time to not go to college.

Anyone see anything wrong here? Not everyone will think you are funny and you don’t want that person to be your new boss. There are plenty of opportunities down the road during a job transition to showcase your standup talent, but this isn’t one of them.

What you do want in your profile is real, meaty stuff.

Your summary should be your elevator pitch. Imagine you’re in an elevator and the person next to you asks, “So where have you been and where do you want to go, professionally?” Can you answer that in the 30 seconds before the elevator doors open? If not, work on it, hone it and then place it on your profile. ...

Continue Reading online. Click here!

March/April 2013 13

The Clement Companies

By F. Dudley Fulton, President & CEO, Towne Insurance

TOWNEBANK ANNOUNCES INSURANCE ACQUISITION Suffolk, Va. – Hampton Roads based TowneBank (NASDAQ: TOWN) announced The Clement Companies, Inc., insurance agency will affiliate with Towne Insurance Agency, a wholly owned subsidiary of TowneBank. This continues Towne Insurance’s expansion into North Carolina.

The Clement Companies, which is headquartered in Greenville, North Carolina is one of the most respected names in the insurance market place.

The Company’s insurance and risk management professionals provide a broad scope of insurance products and services to a distinguished client list from Eastern North Carolina to Raleigh, including Commercial Property and Casualty, Personal Lines, Contract and Surety Bonding, Group and Individual Health and Employee Benefits, and various Life products.

Jim Clement, President of The Clement Companies, Inc. commented, “We are excited for the opportunity to join the TowneBank family. TowneBank’s focus on relationships and community spirit fits perfectly with our philosophy of superb personal service to our clients.”

“We are pleased to welcome The Clement Companies to the Towne Family. The addition of these talented professionals will allow us to broaden our platform of services available to our bank and insurance clients while continuing our focus on providing exquisite service,” added F. Dudley Fulton, President and CEO of Towne Insurance.

As one of the top community banks in Virginia and North Carolina, TowneBank operates 26 banking offices serving Chesapeake, Hampton, Newport News, Norfolk, Portsmouth, Suffolk, Virginia Beach, Williamsburg, James

City County and York County in Virginia along with Moyock, Grandy, Camden, Southern Shores, Corolla and Kill Devil Hills in North Carolina. Towne also offers a full range of financial services through its controlled divisions and subsidiaries that include Towne Investment Group, Towne Insurance Agency, TFA Benefits, TowneBank Mortgage, TowneBank Commercial Mortgage, Prudential Towne Realty, Towne 1031 Exchange, LLC, and Corolla Classic Vacations.

Through its strategic partnership with William E. Wood and Associates, the Bank also offers mortgage services in all of their offices in Hampton Roads and Northeastern North Carolina.

Local decision-making is a hallmark of its hometown banking strategy that is delivered through the leadership of each group’s President and Board of Directors. With total assets of $4.32 billion as of September 30, 2012, TowneBank is one of the largest banks headquartered in Virginia.

Providing Staffing Insurance Programs for over 15 years.

Property Workers Compensation Health Insurance

General Liability Third Party Fidelity Mini Med Health Benefits

Professional Bonds Life, Disability, Dental & LTC

1-800-849-8013 Scott Cooper and Spruill Alexander provide the knowledge and service that will help your staffing company understand why you need certain coverage and how to purchase the coverage at the most competitive rate. Make the call; you will be glad you did.

Spruill Alexander ext. 204 Scott Cooper

14 March/April 2013

Scott Cooper ext. 226

Web Site: www.Clementins.com

NCASP.com

Press Release

Intellect Resources Announces Record Demand and Personnel Additions GREENSBORO, N.C., DECEMBER 11, 2012 –Intellect Resources, offering innovative and comprehensive consulting, recruiting and hiring solutions within the Healthcare IT market, announced the promotion and addition of several team members in response to record demand. As the healthcare IT industry evolves and the demand for creative and flexible Healthcare IT solutions increases, Intellect Resources is dedicated to meeting those changing needs with a team of relationship-driven industry experts.

John Pugh has joined as Chief Financial Officer; Star-Michelle Smith has joined as Vice President of Human Resources; Scott Berkson has joined as Vice President of Recruiting; Wendy Penfield as Vice President of Consulting; Eileen Dick has been promoted to Vice President of Technology; Cindy Orr has been promoted to Vice President of Go-live Services; Susan Romine, Antonina Pavia and Shelley Talbot have joined as a Recruiters; Bettina Geselle and LaWanda Hodges have joined as Engagement Manager; Lori Hoffman and Brenda Templeton have joined the accounting department; and Ashley Pohl and Rhonda Auman have joined the administrative team.

“Intellect Resources is comprised of a tenured staff of experienced professionals and our recent growth necessitated adding to an already strong team. Scott, Wendy, Eileen and Cindy’s industry knowledge and dedication to their clients is unparalleled and their recent hire and promotions reflect that. Our unprecedented growth highlights Intellect Resources’ dedication to evolving with the changing healthcare IT market space. As service demands expand and grow, so must we,” said Tiffany Crenshaw, President and CEO of Intellect Resources.

Tiffany Crenshaw, CPC President and CEO of Intellect Resources For more information visit www.intellectresources.com or www.irbigbreak.com.

Tweet this: Intellect Resources Announces Record Demand within Healthcare IT Market Leads to Internal Personnel Additions and Promotions Follow Intellect Resources on Twitter at http://twitter.com/wespeakhit Like Intellect Resources on Facebook at http://www.facebook.com/ IntellectResourcesFan About Intellect Resources We speak the language of Healthcare IT. Intellect Resources is proud to offer comprehensive Healthcare IT consulting, recruiting and hiring solutions within the healthcare IT market. Our talent offerings include recruiting, project management, implementation, upgrading and optimization of EMR systems, training and go-live support and the revolutionary Big BreakSM hiring process.

Big BreakSM is patented American Idol style audition process where candidates compete to become a healthcare IT trainer. Big Break offers hospitals systems a unique and innovative talent pool at a fraction of the cost of traditional hiring solutions.

A unique approach to standard service offerings sets Intellect Resources apart and allows us to constantly find new and experienced talent. Through relationshipdriven, hands-on services, Intellect Resources connects employers and Healthcare IT professionals.

For more information visit www.intellectresources.com or www.irbigbreak.com.

NCASP.com

March/April 2013 15

Thank you Spruill Alexandar of The Clement Companies for our colorful 2013 Volleyball T-shirts!

Our new 2013 Board of Directors listen intently as President Marc Cochran, CSP, lays out the Outreach plans for NCASP 2013.

We’re all searching for a better something. And it usually takes more than a simple keyword to find it. But with Monster’s new 6Sense® search technology, you’ll find what you’re searching for faster. It’s what drives our cutting-edge innovations like Power Resume Search. And unlike keyword searching, 6Sense “thinks” like you do. Which means it analyzes resumes for both meaning and context, so it delivers results that more closely match what you’re looking for.

Better results. For a better fit. And a better future. Monster. Find better.

We’re all searching fortoalearn better something.

Visit findbetter.monster.com more about And it usually takes more than a simple keyword to find it. But with Monster’s new 6Sense® search technology, you’ll find what you’re searching for faster. It’s what drives our cutting-edge innovations like Power Resume Search. And unlike keyword searching, 6Sense “thinks” like you do. Which means it analyzes resumes for both meaning and context, so it delivers results that more closely match what you’re looking for.

Better results. For a better fit. And a better future. Monster. Find better.

Visit findbetter.monster.com to learn more about We’re all searching for a better something. And it usually takes more than a simple keyword to find it. But with Monster’s new 6Sense® search technology, you’ll find what you’re searching ® for faster. It’s what drives our cutting-edge innovations like Power Resume Search. And unlike keyword searching, 6Sense “thinks” like you do. Which means it analyzes resumes for bothTM Find Better. meaning and context, so it delivers results that more closely match what you’re looking for.

Better results. For a better fit. And a better future. Monster. Find better.

Visit findbetter.monster.com to learn more about ®

Find Better.

TM

As seen in: 16 March/April 2013

®

NCASP.com

Out-Sourcing

By Debbie Fledderjohann, Top Echelon Contracting, Inc

Should You Out-Source Your Back-Office?

While contract staffing can be extremely profitable and worth your time, there is definitely some stress and frustration involved with the back-office duties. As a result, some recruiters choose to outsource those duties to a contract staffing back-office provider. But should you outsource your back-office? Only you can decide that, but here are some things you should consider: Time—What’s your time worth?

Should you spend it on administration and payroll functions or on tasks that lead directly to making placements?

Exposure—When you run your own back-office, each employee exposes you to risk for accidents, errors, and yes, even lawsuits. All it takes is one good lawsuit to put you out of business.

Liability—Employment laws are constantly changing. You not only have to keep up with changes on the federal level but also for each state in which you have contractors. One little HR oversight can do you in . . . overtime errors, mishandled I-9s, FMLA blunders, the list goes on and on. And the liability will only increase as the provisions of the healthcare reform law kick in.

Payroll Back-up— Do you have a back-up plan in case the person who runs your payroll is suddenly unavailable (quits, is sick, family emergency, etc.)? If you depend on one person, you run the risk of missing a payroll, which is something you DON’T want to have happen.

Insurance— One way to help mitigate your risk is to carry sufficient insurance. It’s so important, in fact, that clients may ask to see your Certificate of Insurance. Do you have enough coverage?

Legal Contracts— Does legal counsel review and negotiate contracts on your behalf? All it takes is one poorly worded line in a document to land you in court.

Benefits—Recruiters generally don’t offer benefits to contractors. But that could all change with the healthcare reform law. Recruiters with more than 50 contractors on their payroll will have to provide coverage.

There’s nothing more important to a recruiter than their time. Recruiters who place candidates on a contract basis and outsource the back-office enjoy all the advantages of contracting staffing without having to deal with all of the ugly administrative details. In other words, they enjoy the best of both worlds!

Debbie Fledderjohann is President of Top Echelon Contracting, Inc. (www.

TopEchelonContracting.com), the recruiter’s back-office solution. The company was founded in 1992 and places technical, professional, and healthcare contractors in 49 states.

Top Echelon Contracting helps recruiters make contract placements and handles all of the legal, financial, and administrative details. They become the legal employer and take care of the employee paperwork, legal contracts, time sheet collection, payroll processing, payroll funding, tax withholding, benefits, workers’ compensation coverage, invoicing, collections, background checks, etc.

Audits—Sooner or later, you will be audited. The time and money it takes just to handle an audit can be damaging to your firm, not to mention what could happen if mistakes are uncovered.

Thank yo u Danny Ashraf a nd Blair Hogan of Monster for donat ing our to te bags, no tepads and pens !

NCASP.com

March/April 2013 17

Membership News

By James Kemper

Welcome New Members!

Greetings!

We are all well into 2013 and as we have all noticed activity has greatly increased.

Not only is there more activity and interest from companies, decisions are being taken and people are getting hired. This coupled with renewed push for immigration reform and health care implementation will make this year not only busier but complicated and at times confusing.

It is this scenario that your membership in NCASP will bear real fruit and justify your time and money. The value your membership will bring will be evident even before the annual conference at Wrightsville Beach but as soon as March 7th 2013. Keep a weathered eye on NCASP announcements as we have a full schedule of events planned that you will find helpful, interesting and edifying.

It is with that we welcome our newest members. We are very pleased to have them onboard and take a little time to look into their areas of expertise and activity and reach out to them as needed. So without further ado we welcome, in no particular order: 1.

2.

3.

4.

Foothills Employment NCAPHA Automotive Staffing Solutions Hawthorne Executive Search

Please make sure that you have www. ncasp.com in your saved website list and check regularly for updates, webinars and industry information.

There is a lot happening in our industry and NCASP is in the thick of it.

Thank you for your support and activity and welcome to our new members. To join NCASP, please contact James Kemper at 704.372.7640, jms@whmeanor. com, or visit ncasp.com.

Newest Members!

Kelly Pritchard

828-728-0400 kellypritchard@ foothillsemployment.net

Joanne Brassington

919-828-6202 jbrassington@ncapha.org

Billy McDaniel

(919) 654-6733 billy@automotivestaffing.net

Jeanne Blaisdell

336-282-5402 jeanneblaisdell@msn.com

2013 NCASP Membership $199 for Individuals $299 for Corporation Sign up now in order to take advantage of Membership benefits and discounts!

What will you contribute?

We welcome your donations for our Live Auction and Silent Auction.

A portion of the proceeds go to our 2013 Charity, A Brighter Path and to attract top notch training speakers!

Contact Mary Mallett, CPC for more details: 704-241-2996 mary@searchpro.com

18 March/April 2013

NCASP.com

Education

by Anna Schuszler

Webinars and Events

Substance abuse testing with more substance.

From a wide range of high-quality rapid test devices, to full lab confirmation testing, we offer a complete solution for all of your drug detection needs.

Sean Kelly | 919.803.4648 89073 REV1 1/13

• March 14: Jillian Dodson discuss the certification process for ASA and NAPS.

• March 19th: TalentWise, Joe Doyle on Drug Testing

• April 25-27: Annual Spring

Anna Schuszler is our Director of Education.

Conference

• May TBA: Senn Dunn - Sarah Doggett, Privacy Liability • June TBA: Career Builder- Jonathan Katz, Hiring Trends • July TBA: Womble Carlyle- Jill Benson, Legal Issues • August TBA: Monster- Danny Ashraf & Blair Hogan Contact Anna for registration details: Anna Schuszler: anna@cv-staffing.com, 828-308-2160

New Year...New Goals?

US Funding has been funding staffing companies accounts receivable since 1999. We offer competitive rates and can tailor a plan to fit your business. As you set your goals for 2013 and beyond, Call US FUNDING help you reach them.

More Reasons to choose US Funding.  No Application Fee  No Monthly Minimums  Unlimited Funding

Cecilia Kelly Tel: (336) 812-9767 Cell: (336) 382-3295 Ckelly@usfundinginc.com

NCASP.com

2013 NCASP Associate Members

EMinfo.com

March/April 2013 19

Sponsors’ Corner

by Mar y Mallett, CPC, SearchPro

We Appreciate our Sponsors!

Welcome to Bob Thompson of World Wide Specialty Programs, our Vendor Spotlight this issue on page 5, as well as Brigitte Carr & Tim Shilling of CNP Technologies, and Matt Gallagher of Avionte.

They are our three brand new Vendors who have heard accolades about our fantastic events and they wanted to become a part of it this year!

John Walters, Alan Gilbert and Jody Williams of Essential StaffCARE stepped up to become our Platinum Key Sponsor and will be hosting more informational Webinars for our members in the upcoming months as well as hosting the Vendor Reception at the Beach on Thursday evening, April 25, 2013!

Joe Doyle of TalentWise Solutions will be returning as a Silver Sponsor

and hosting the Friday evening entertainment and seafood buffet.

Jonathan Katz of Careerbuilder is also returning as a Silver Sponsor and will be hosting the Friday Awards Luncheon and speaking to us about Hiring Trends and Utilizing Social Media.

Our Bronze Sponsors are Jill Benson of Womble, Carlyle, Sandridge and Rice and she will be presenting our Legal Breakfast on Saturday, April 27th at 9:00am. Also Spruill Alexander of The Clement Companies, who is sponsoring our third Volleyball tournament and providing our colorful tee shirts again this year. Danny Ashraf & Blair Hogan of Monster are donating our tote bags, notebooks and pens. Jonathan Weiner of Mez Media will be filming our Red Carpet event as well as offering professional headshots at a discounted price for

Attendees. Bill Clark and Lennie Tierney of Madison Resource Funding, Karen Connor & Tom Sarah of COATS Integrated Software, and Jim Shaki of RecruiterEco will be rounding out the Bronze sponsorships this year.

Also we are pleased to have Diane Poljak & Kurt Murray of Assurance, Cecilia Kelly & Larry Gibney of US Funding, Sean Kelly of Alere Toxicology, Cassie Watkins & Scott Cox of Wells Fargo Insurance, George Mavrantzas of Global Cash Card, and Rachel Templin of Boatsman, Gillmore and Wagner joining us as Standard Booth exhibitors.

Be sure to stop by each Booth and learn more about what each company has to offer your firm to save time and money while avoiding risk.

THANK YOU TO OUR 2013 VENDOR PARTNERS STAFFING & RECRUITING

EMinfo.com

20 March/April 2013

NCASP.com

NCASP GIVES BACK v

NCASP BOD meetings 10:00am teleconference unless otherwise specified

• March 14, 2013 • April 4, 2013 • April 25: Annual Spring Conference (10:30 a.m. at Wrightsville Beach)

• • • • • • • •

May 9, 2013 June 13, 2013 July 11, 2013 August 8, 2013 September 12, 2013 October 10, 2013 November FALL RETREAT (Location TBD) December 12, 2013

CALLING NEW BOARD MEMBERS! Anyone who has interest in serving on the Board of Directors, please contact Marc Cochran, CSP at # 704-207-3819 or email: marc@ncasp.com

Wells Fargo Insurance Services

Providing staffing companies with flexible and cost effective insurance solutions By taking the time to understand your company, we can provide you with a level of insurance protection designed to mitigate your particular risks.

Wells Fargo Insurance Services USA, Inc. Scott L. Cox, CPCU, CIC Vice President 704-556-2594 scott.cox@wellsfargo.com wellsfargo.com/wfis © 2011 Wells Fargo Insurance Services.

All rights reserved.

NCASP.com

March/April 2013 21

Communications

By Karen Connor, COATS Staffing Software

#1 – Reducing Risk: Investigate Internally to Avoid Lawsuits

How to handle complaints before they become lawsuits Investigate claims internally to avoid lawsuits“Every unfortunate event does not give rise to lawsuit,” the great legal scholar and daytime-TV fixture Judge Mills Lane has been quoted as saying. However, if an unfortunate event happens during the course of business, you could be at risk for a lawsuit, especially if you don’t investigate claims yourself.

Nearly 90 percent of workers who eventually file a lawsuit against their employers made their complaints initially to a supervisor or other company representative, according to a recent study from the National Whistleblowers Center.

Clearly, those 90 percent didn’t feel that their complaints were taken seriously or handled properly. And while you can’t make everyone happy, you can take steps to reduce your risk of a lawsuit resulting from a complaint.

• Have official whistleblowing and investigative policies or procedures in place before you receive a claim or complaint.

• No matter how you receive a

complaint (in writing or word of mouth), or how minor the complaint might sound, investigate it.

• If the complaint involves a manager or supervisor who could retaliate against the complainant, the investigation will have to be external.

• If the investigation can be internal, start by interviewing the complainant. Focus on the facts of their complaint and be sure you understand them completely.

• Then interview witnesses. Have everyone (complain-

ant, witnesses, etc.) review their statements and sign them.

• Determine if the complaint is valid and credible and whether further investigation is warranted.

• If the investigation is to move forward, notify the com-

plainant. Emphasize the company’s commitment to upholding the principles that might have been violated by the complained-about act, and let the complainant know that retaliation against them will not be tolerated.

• Interview the alleged wrongdoer. As with your inter-

view with the complainant, focus on facts and strive for understanding their side of the story.

• Determine the appropriate action to take. Before implementing the action, review it with your general counsel and HR. Focus on fairness, especially for the complainant, rather than sweeping unpleasantness under the rug.

• After the investigation has been completed and the

action implemented, review what you’ve learned about your business’s employees, procedures, weaknesses, etc.

We can’t guarantee this information will protect you from lawsuits, but just having a set of established policies in place to respond to employee complaints can help you in many ways.

Scan the QR code or visit http://bit.ly/CTStxt for a free eBook on how texting can reach hundreds of candidates in minutes

22 March/April 2013

Welcome to our New Sponsor, Matt Gallagher with Avionte!

770-856-2536 NCASP.com

Legal Matters

By Jill Benson, Attor ney, Womble Carlyle Sandr idge & Rice, LLP

The Department Of Labor Celebrates The FMLA’s 20th Anniversary And Issues A Final Rule Expanding FMLA Protection On February 5, 2013, exactly twenty years after the Family and Medical Leave Act (FMLA) was signed into law by President Bill Clinton, the Department of Labor (DOL) issued a Final Rule amending the FMLA regulations and expanding protection for airline personnel and families of military service members. The Final Rule is a result of two statutory amendments to the FMLA: (1) the Airline Flight Crew Technical Corrections Act of 2009, and (2) the National Defense Authorization Act for Fiscal Year 2010.

FMLA for Airline Flight Crew The Final Rule amends the FMLA regulations to incorporate the Airline Flight Crew Technical Corrections Act of 2009, which establishes FMLA eligibility requirements unique to airline flight attendants and flight personnel. Due to the particular scheduling requirements of the airline industry, flight personnel have had a difficult time qualifying for leave under the FMLA. Under the new regulations, there are special FMLA hours of service eligibility requirements for airline flight crew.

For example, an airline flight crew employee will qualify for FMLA leave if he has worked at least 60 percent of the applicable total monthly guarantee and he has worked at least 504 hours in the previous 12 months.

Forces (active duty military) and is no longer limited to those individuals in the Reserves or National Guard. However, under the new regulations, leave is only permitted when the military member has been deployed to a foreign country.

Second, military caregiver leave was expanded to allow family members to obtain leave to take care of a veteran with a serious injury or illness.

Previously, only family members of active duty military could take caregiver leave. In order to qualify for leave, the veteran must have left active duty within 5 years of the date when the FMLA is requested. Furthermore, military caregiver leave may be taken for an injury or illness that existed prior to the military service as long as it can be shown that the injury or illness was aggravated in the line of active duty.

These are the most significant changes to the types of military leave permitted under the FMLA.

While Jill is NCASP’s these new Legal Advisor regulations do not take effect until March 8, 2013, several of the statutory amendments regarding military leave are already enforceable against employers.

Accordingly, employers need to take the following steps: (1) revise the employer’s FMLA policy to reflect the new regulations; (2) start using the new FMLA poster by March 7, 2013, which can be found at http://www. dol.gov/whd/regs/compliance/posters/ fmlaen.pdf; and (3) train managers on the new FMLA regulations. For assistance on the FMLA contact your labor and employment attorney, or you can reach Jill Benson of Womble Carlyle at (336) 574-8095 or jibenson@wcsr.com.

Avoid Compliance Pitfalls

Military Leave – National Defense Authorization Act In addition, the Final Rule plays a significant role in developing regulations that further extend protection to military families. First, FMLA leave for a qualifying “exigency leave” is now available to family members of the Regular Armed NCASP.com

WOMBLE CARLYLE SANDRIDGE & RICE, LLP

CA

DC

DE

GA

MD

NC

SC

VA

WCSR.COM

©2012

Jill Benson  (336) 574-8095  jibenson@wcsr.com March/April 2013 23

Vendor Thoughts

By Dr. Mar tin Ar mstrong, CPP, MBA, DBA of Global Cash Card

Establishing a Strategic Vision Plan for Paycards Managing payroll in a recession is not a convenience, but a matter of survival. Employers are taking drastic measures to stay afloat. Many have implemented significant reduction-in-force initiatives, eliminated programs that match employees’ 401(k) contributions, reduced workers’ salaries, or stopped offering educational assistance and other benefits.

With payroll representing one of the largest single expense items on most profit and loss statements, efficiently managing the payroll function has never been more critical.

The days of simply computing a gross-to-net paycheck in an accurate and timely manner are long gone. Today’s focus is on key drivers that control operational efficiency and effectiveness.

If you are responsible for results, for transforming poor performance into sustainable best in class processes, for increasing employee productivity, or for changing the perception of how you or your team are viewed by others, then I challenge you to start doing things differently because if you continue to do the same old things, you cannot expect to yield different results.

The key to transitioning from where you are today to where you want to see yourself in the future begins with the “end” in sight. This transformation starts with establishing a vision and a strategic plan. Why is setting a vision important for a leader? According to author Tony Mayo, “the ability to visualize and articulate a possible future state for an organization has always been a vital component of successful leadership”.

The old cliché “if you don’t know where you’re going, any road will take you there” speaks volumes to not only why vision is important, but absolutely necessary. Simply put, vision planning is the ability to imagine the future with the ability to formulate actions to traverse toward that vision image. A leader’s responsibility is to articulate the desired vision to the extent that the individuals who are affected can see themselves in a better place once your vision is realized.

Your 2013 Vision should strongly consider approaches that are designed to reduce costs and increase efficiency. So, where do you start? Implementing Paycards is by far the shortest distance between reducing costs and increasing efficiency.

24 March/April 2013

Why? Simply put, the effective use of a Paycard program will significantly contribute to a leader’s Strategic Vision of: 1. Reducing your cost per paycheck 2. Reducing stop payment fees 3. Reducing delivery charges of paper paychecks 4. Reducing the cost of printing pay statements 5. Reducing the cost of escheatment, 6. Reducing the use of fraudulent paychecks, and 7. Reducing other ancillary expenses associated with the cost of payroll processing From a Business Continuity Planning perspective, it is absolutely imperative that Paycards are incorporated in any level of a payroll disaster recovery process. Employers have an obligation to ensure that employees are paid their correct pay at the agreed upon time. Uncontrollable acts jeopardize this obligation and at times, places unnecessary risk to a supply chain of vendors and individuals to physically deliver paper paychecks to employees who aren’t on direct deposit.

What performance objectives are you planning to accomplish in 2013? What future state would you like your organization to look like in the next 12 months or 2 to 3 years? More importantly, what steps are you going to take to bring your objectives from a mere thought to a realistic fruition?

Establishing a business case for the implementation of Paycards starts with a strong vision of distributing payroll at the right pay, the right price, and on time.

This article begins a series of discussions that will give you the tools to transport your 2013 Strategic Vision for Paycards from theory to practice, from concept to go-live, from answering the question of “what’s in it for me”, to “why didn’t we start this sooner”.

Stay tuned to the Paycard Advisor as I’ll return in a couple of weeks with articles that will focus on examining the current pay distribution environment and determining if your organization is ready for change. After all, it’s not enough to inform people about what you’re Vision is; you must also provide a strategic roadmap on how it will be accomplished. I hope that this article has generated some thought for you to determine what your vision will be for not only 2013, but well beyond.

--Dr. Martin Armstrong, CPP, MBA, DBA NCASP.com

You simply can’t make the wrong turn with Global Cash Card. All of our systems and services were designed to make paycards absolutely easy for you.

Experience a demonstration and see just how easy our paycards can be.

Global Cash Card™ MasterCard Prepaid Card is issued by First California Bank and First-Citizens Bank & Trust Company pursuant to a license from MasterCard International Incorportated. The Global Cash Card Visa® Payroll Prepaid Card is issued by First California Bank and Metabank pursuant to a license from Visa U.S.A. Inc.

Welcome New Associate Members!

Sabina M. Smits AGR Financial, LLC. (305) 255.8181 15442 S.W. 163rd Street, Miami, FL 33187 ssmits@agrfinancial.com www.agrfinancial.com Lee Strickland Phoenix Temp Funding (877) 569.8660 508 Arbor Hill Road, Kernersville, NC 27284 lstrickland@phoenixtempfunding.com www.phoenixtempfunding.com

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2013 NCASP Charity Submitted By Apr il Yost

A Brighter Path Foundation NCASP’s 2013 Charity Recipient

A Brighter Path Foundation is a nonprofit supporting entity, funding innovative programs for people of all ages who are blind or visually impaired. With an emphasis on improving overall quality of life by developing personal independence, the Foundation supports activities and training that bolster confidence while increasing life and job skills. The Foundation also provides access to specialized vision products and adaptive technologies.

Find out more at:

http://www.abpfoundation.org

> Expand the Focus on Literacy program that provides at-home access to adaptive technologies to students for reading and learning. As a result, our students are excelling, corresponding with each other, and moving towards greater independence.

he of t s n o i ort ceed A p e pro ted to raffl e dona rity, A b ha will 013 C Path 2 r our righte B

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At Boatsman Gillmore Wagner, our business is very simple helping you to grow your business and to achieve your financial goals and dreams. We accomplish this through a unique service model tailored to your needs and a commitment to deliver tangible results that make a difference. For more information on how we might assist you in realizing your goals contact us at info@trustbgw.com or call 704.892.0745.

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> Significantly increase the number of children participating in our Student Enrichment Experience (SEE) program— giving the experience of independence to blind and visually impaired kids.

> Fund a Mobile Low Vision Care program, offering specialty exams and low vision aids to persons in rural communities.

This new endeavor allows us to provide outreach beyond the Forsyth County region and serve more people with vision loss.

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Support for A Brighter Path Foundation has made it possible to:

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The first five people who notice our 2013 logo and call Wendy Ward, will receive 16 FREE Raffle tickets ($20 value) for our 50/50 cash drawing.

Call now to claim your prize! Wendy Ward: 828-302-4042

www.trustbgw.com

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Vendor Memberships

Premier MEMBERSHIP: $1,200

If you are unable to exhibit this upcoming year, please consider joining as a Vendor Member so that we can create maximum exposure for you and your company with our readership!

Events Conference

■■ Invited to participate in the Premier Vendor Roundtable Group at State Spring Conferences.

E-zine Exposure

■■ Eligible to be highlighted in a “Spotlight on Vendor” article in our Bi-Monthly NCASP E-zines.

■■ Your company logo in all five Bi-Monthly NCASP E-zines.

Web Exposure Communications Memberships

Associate: $400

Partner Membership: $700

■■ Eligible for selection as Guest Speaker at NCASP Luncheon Seminars and/or a Webinar during the year.

■■ May attend all NCASP Conferences and Luncheons at regular Member rates.

Events E-zine Exposure

■■ Your company logo on our www.ncasp.com for 6 months.

■■ Provided with a list of current NCASP Members with their contact information.

■■ NCASP Premier Membership (Non-Voting) for One Full Year.

■■ May attend all NCASP Conferences and Luncheons at regular Member rates.

■■ Your company logo in our NCASP E-zines for 6 months.

Web Exposure

■■ Your company logo on our www.ncasp.com for 3 months.

Memberships

■■ NCASP Partner Membership (Non-Voting) for One Full Year.

Events E-zine Exposure

■■ May attend all NCASP Conferences and Luncheons at regular Member rates.

■■ Your company logo in our NCASP E-zines for 3 months.

Web Exposure

■■ Your company logo on our www.ncasp.com for 1 month.

Memberships

■■ NCASP Associate Membership (Non-Voting) for One Full Year.

Senn Dunn INSURANCE

BUSINESS INSURANCE EMPLOYEE BENEFITS PERSONAL INSURANCE Greensboro • High Point • Raleigh • Wilmington

800.598.7161 • senndunn.com NCASP.com

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ConferenCe Preview

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Thursday, aPril 25 8:30 - 4:30 1:00 1:30 3:00 3:30 5:30

Certification Immersion Registration & Vendor Introduction Owner/Manager Panel - John Sacerdote, Bob Livonias, Karen Russo and Craig Stone - moderated by Jonathan Weiner, CPC Vendor Partner Break Owner/Manager Q & A Vendor Reception - sponsored by Essential StaffCARE

friday, aPril 26 7:30 8:15 8:30 10:00 10:30 12:00 12:15 1:30 1:45 1:45 3:15 3:45 3:45 5:00 6:00 7:00

Registration/Coffee 2012 NCASP Welcome and Introductions Morning Keynote - Joanie Ruge Vendor Partner Break Morning Session I - Tim Moore Vendor Partner Break 2013 NCASP Awards Luncheon - sponsored by Careerbuilder Vendor Partner Break Afternoon Session IA - Joanie Ruge Afternoon Session IB - Karen Russo Vendor Partner Break Afternoon Session 2A - Tim Moore Afternoon Session 2B - Karen Russo 3rd Annual NCASP Beach Volleyball Tournament - sponsored by The Clement Companies Red Carpet filming - sponsored by Mez Media NCASP Beach Party - Seafood Buffet and Open Bar, Video Horse Racing, and Auctions - sponsored by TalentWise

saTurday, aPril 27 9:00 10:15 11:15

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Jill Benson Legal Breakfast - sponsored by Womble Carlyle Turbo Table Topics - moderated by Mark Krajnik Wrap-up and Vendor Partner Contest Prize Drawing

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GET READY TO

2013

SOAR! Annual Training Conference APRIL 25-27, 2013 HOLIDAY INN RESORT | WRIGHTSVILLE BEACH, NC

Mark Your Calendars Now! 2013 NCASP Training Conference will be at the Holiday Inn Resort (910-256-2231) at Wrightsville Beach on April 25-26-27.

Conference Registration is only $349.

Don’t miss out

• Certification • Expert Panel • Volleyball • Networking • Auctions • Charity Raffle • Entertainment

To register, contact Wendy Ward, CTS, Conference Chair at 828-302-4042 and wendy@cv-staffing.com 30 March/April 2013

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2013 NCASP Sponsorships Platinum Key Sponsor of Welcome Reception John Walters, Alan Gilbert & Jody Williams at Essential StaffCARE “EssentialStaffCARE is a national employee benefits firm specializing in the development of voluntary, payroll deducted insurance products specifically designed for Staffing Industry employees.�

864-527-0474 // JohnWalters@iagbenefits.com // alangilbert@iagbenefits.com // jodywilliams@iagbenefits.com Silver & Awards Luncheon Speaker Silver & Entertainment Sponsor Natalia Vidmar at CareerBuilder Internet Career Site 773.527.2975 // natalia.vidmar@careerbuilder.com

Joseph Doyle at TalentWise Solutions Hiring Process Management & Compliance 919-359-2097 // jdoyle@talentwise.com Bronze

Spruill Alexander at The Clement Companies Liability & Workers Comp Insurance 252-756-8300 x204 // salexander@clementins.com

Danny Ashraf & Blair Hogan at Monster.com Job Boards & Resume Posting 646-203-6452 // Danny.Ashraf@Monster.com 980-263-0844 // Blair.Hogan@Monster.com

Bill Clark at Madison Resource Funding Clear Sailing to a Secure Future 800-508-3863 // bclark@4funding.com

Jill Benson at Womble, Carlyle, Sandridge & Rice Attorney at Law/Employment Issues 336-574-8095 // 803-316-5791 // jibenson@wcsr.com

Tom Sarach & Karen Connor at COATS Sql. Fully Integrated Staffing Software 800-888-5894 // tsarach@coatssql.com 800-888-5894 // kconnor@coatssql.com

Jonathan Weiner at Mez Media Digital Marketing Specialists | Web, Email & Video 704-875-2891 // jonathan@mez-media.com Cassie Watkins & Scott Cox at Wells Fargo Liability & Workers Comp Insurance 704-556-2569 // cassie.watkins@wellsfargo.com 704-556-2594 // Scott.Cox@WellsFargo.com STANDARD BOOTH

Jim Shaki at RecuiterEco The Social Community for HR, Staffing & Recruiting Intel 828-329-4759 // publisher@recruitereco.com George Mavrantzas at Global Cash Card Paycards 904-993-0469 // gmavrantzas@globalcashcard.com Sean Kelly at Alere Toxicology Drug Testing Solutions 919-803-4648 // sean.kelly@alere.com Larry Gibney & Cecilia Kelly at US Funding, Inc. Payroll Funding and Factoring 336-812-9767 // lgibney@usfundinginc.com 336-812-9767 // ckelley@usfundinginc.com

Diane Poljak & Kurt Murray at Assurance Independent Insurance Brokers 847.463.7298 // dpoljak@assuranceagency.com 847-463-7154 // kmurray@assuranceagency.com Tim Shilling at CNP Simplifying Voice, Data, and Emerging Technologies 704-927-6634 // tschilling@cnp.net Charmaine P. McLaughlin at World Wide Specialty Programs Staffing Insurance 800-245-9653 x-112 // cmclaughlin@wwspi.com

Rachel Templin, CPA at Boatsman Gillmore Wagner Matt Gallagher at Avionte Accounting Front and Back Office Staffing Software 704-892-0745 // rtemplin@trustBGW.com 770.852.2536 // matt.gallagher @Avionte.com Memberships * Premier Member * Sarah Doggett at Senn Dunn Insurance Business Insurance 336-346-1375 // doggett@senndunn.com

* Premier Member * Mark Demaree at Top Echelon Helping Recruiters Make More Placements 330-455-1433 // mdemaree@topechelon.com

Associate Member: Brian Neely at Snag a Job Hourly employment network for jobseekers and employers 804.433.2771 // bneely@snagajob.com

Associate Member: Pat Turner at EmInfo News features for recruiting and staffing 314-560-2627 // turner@eminfo.com

Associate Member: Shelly Wilkinson at Tricom Funding Associate Member: Loree Barnard at Asurint Payroll Funding & Processing Background Checks 262-509-6225 // swilkinson@tricom.com 407-797-0630 // lbarnard@asurint.com

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NCASP 2013 BOARD OF DIRECTORS Marc Cochran, CSP President Phone: 678.662.6308 Email: marc@ncasp.com Web: target.com

Mary Mallett, CPC Vendor Partner Relations Phone: 704-241-2996 Email: mary@searchpro. com Web: searchpro.com

Jill Benson, Esq. Director of Legal Affairs Non-Voting Phone: (336) 574-8095 Email: JiBenson@wcsr.com

Jonathan Weiner, CPC Past President Phone: 704.756.8751 Email: jonathan@ncasp. com Web: 360dunamis.com

Rachel Modrak Co-Director - Vendors Phone: 919.465.0624 Email: rachel.modrak@ coworxstaffing.com Web: coworxstaffing.com

Cheryl Neely, CTS Director Phone: 704.975.1137 Email: cheryl@ncasp.com Web: carolinastaffingresources.com

Mark Krajnik, CPC Vice President Phone: 910-545-5111 Email: mark@ncasp.com

Rita Bottoms, CSP Dir. of Communications / Ezine Phone: 336.970.5206 Email: rita@ncasp.com Web: temporaryresources. com

John Ravelli, CPC Director Phone: 919.291.8320 Email: john@ncasp.com Web: TTRecruiting.com

April Yost Secretary (CONF CHAIR) Phone: 336.768.1830 Email: a.yost@wpgroup.com Web: www.wpgroup.com

Anna Schuszler Director of Education Phone: 828.624.9104 Email: Anna@cv-staffing. com Web: cvstaffinginc.com

Anna Hudson, CPC, CSP Director Phone: 704.553.8120 Email: anna@ncasp.com Web: corestaff.com

Wendy Ward, CTS Co-Director of Finance (CONF CHAIR) Phone: 828.302.4042 Email: wendy@ncasp.com Web: cvstaffinginc.com

Kara Bertoncino, CSP Director Phone: 919.818.3773 Email: kara@ncasp.com Web: quality-staffing.com

Mark Griffin, CSP Director Phone: 336.337.3327 Email: markg@ncasp.com Web: procurastaff.com

Mike Brannock Co-Director of Finance Phone: 336.789.8220 Email: mbrannock@ workforcecarolina.com Web: workforcecarolina. com

Jillian Dodson, CTS, CPC Director of Certification Phone: 919.606.2256 Email: jillian@ncasp.com Web: greeneresources.com

Cassie Watkins, CPCU, CIC, ARM Director, Southern Region, Non-Voting Phone: 704.556.2569 Email: cassie@ncasp.com Web: wellsfargo.com

James Kemper Director of Membership Phone: 704.372.7640 Email: jms@whmeanor. com Web: www.whmeanor.com

Brandy Barrett, CPC, CTS Director Phone: 919.862.8602 Email: brandy@ncasp.com Web: greeneresources.com

Spruill Alexander Director at Large, Non-Voting Phone: 252.756.8300 Email: spruill@ncasp.com Web: clementins.com

Tiffany Crenshaw, CPC Director of Outreach, Triad Phone: 336-790-8718 Email: tcrenshaw@ intellectresources.com Web: www.intellectresources.com

Michelle Coviello, CPC Director Phone: 919.280.1671 Email: michelle@ncasp. com Web: hirenetworks.com

Joe Doyle Director at Large, Non-Voting Phone: 919-359-2097 Email: jdoyle@talentwise.com www.talentwise.com

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