Always looking to
Exceed Expectations Trace McCuan, CEO
“Exceeds expectations.” Many schools now have children combing their gradeschool report cards for EEs, which signify they have attained the coveted “exceeds expectations” rating in aspects of school life that couldn’t be assigned a letter grade. As they grow up, as parents we hope that those EEs turn into A’s and B’s. But thankfully many children also retain that desire to exceed expectations. At Nueces Electric Cooperative, we also strive for EEs, every single day. We don’t want to do what you only expect us to do—provide you with affordable, safe, and reliable electric service. We want to go farther and do better, from providing superior member service to offering programs that help you save time and money. NEC lineworkers provide the public face of our mission to exceed expectations. They routinely work in rough weather and put in long hours. But they do it gladly, because they care about doing an exceptional job for you. However, we have many people behind the scenes who also make our co-op the best it can be. Our engineers continually explore new technologies to improve service reliability. Our finance department works to make bill pay easier and more convenient with programs like autopay and level billing. Our member services representatives want to make sure you have a positive and satisfying experience when you call our office for help. We work hard to stay available in many ways including our multiple locations and drive-thru member services windows.
improve the quality of life by providing grants to benefit local charities through our Operation Round Up program with Nueces Electric Charities. Whether it’s a power outage, a billing question or community event, we’re working hard to achieve those EEs from you every day. Our mission each day as a member-owned cooperative is to help our members continually improve their quality of life by providing reliable and cost-effective electric service. Since we are cooperative and not just another electric utility company, that means members like you have a say in how we do that. Nueces Electric Cooperative is embracing member satisfaction research as a critical tool to help us continue to deliver best-in-class service to our members. So when you hear from us asking for you to participate in a member satisfaction survey, please do so. This way, we’ll know if we’re meeting your expectations, exceeding them, or need to improve in a specific area. That’s why NEC should matter to you—because your opinion matters to us.
And because we’re a cooperative, we have a special responsibility to support the communities we serve and exceed expectations there, too. That means we aim to 18
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