Newsletter May NEC 2016

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Priority No. 4:

Good Service Trace McCuan, CEO

I believe that the best quality we have at NEC is that we are owned by the members we serve. This means our staff and employees work for you, our members, on the other end of the line every day. As an electric cooperative, our goal isn’t to make profits but to provide the most reliable electric service at the lowest possible cost. We firmly believe that taking care of our members and providing them with the best possible electric service and customer service stands us apart from others. Our status as a Co-op enables NEC to effectively serve our members and provide affordable service. Our members get benefits like Capital Credits, Military Credits, Referral Credits, the Merry Christmas Credit, and status as a member-owner of the cooperative. This means that you are an owner of NEC and entitled to share in the equity of the Co-op. Further proving that the benefits of electric co-op membership go far beyond the not-forprofit, at-cost power we supply to you. The Corpus Christi Caller-Times, Better Business Bureau and Public Utility Commission of Texas have all recognized NEC for low customer complaints. We take pride in the fact that our customers overwhelmingly feel satisfied, yet we are continuously looking for ways to improve our approach to delivering top quality service. As a member, your investment and trust in the Co-op are at the heart of everything we do. NEC is proud to be part of America’s cooperative network, which includes 20

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more than 47,000 cooperative businesses. We are proud that we are not an investor-owned utility, where the primary purpose is to generate profit for their stockholders. The Co-op business model is unique and rooted in our local communities. Co-ops help us build a more participatory, sustainable and resilient economy. It is NEC’s continuous aim to provide excellent and innovative customer service as reflected in top quality electric service reliability, affordable rates, employee teamwork, and a high degree of integrity in all Cooperative endeavors. While the Co-op must, of course, generate enough revenue to cover costs, profit is never our motive. We are in a position to provide exceptional service to our members because serving you and your neighbors is why we exist. Because we live among the people we serve, we have a significant stake in the economic well-being of our community. Life is better with an electric co-op, and we plan to keep it that way. www.nueceselectric.org

4/13/2016 8:20:36 AM


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Newsletter May NEC 2016 by Nueces Electric - Issuu