July 2017 Texas Co-op Power Retail

2016 Hurricane Preparedness Guide Do You Know the Difference Between “Watches” and “Warnings”?

Watch - Hurricane/tropical storm conditions are possible in the area, usually within 48 hours.

Warning - Hurricane/tropical storm conditions are expected in the area, within 36 hours.

When a hurricane is in the gulf, monitor the National Hurricane Center for up-to-date information and warnings: www.nhc.noaa.gov or www.hurricanes.gov

Contact Your Power Line Company Directly for Any Outage-Related Issues: NEC Co-op Energy is unable to help get your power back on.

AEP Delivery Areas 1-866-223-8508 www.aeptexas.com Oncor Delivery Area 1-888-313-4747 http://stormcenter.oncor.com/default.html CenterPoint Delivery Area 1-800-332-7143 http://gis.centerpointenergy.com/outagetracker Texas-New Mexico 1-888-866-7456

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Basic Storm Safety…

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Unplug major appliances to protect them from a power surge when power comes back on.

Leave a light turned on so you know when power is restored.

Refuel heaters, lamps, and generators outside, and stay away from any flames or sparks. Wipe up fuel spills immediately.

Do not plug generators directly into wall outlets -this protects you and our line workers as they work to restore power.

Never operate generators, lanterns, heaters, or fuelfired stoves without proper ventilation.

Avoid downed power lines or sparking equipment.

Never remove debris that’s within 10 feet of a power line.

Prevent children from carrying candles or oil lamps.

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2017 NEC Co-op Energy Hurricane Guide Getting Started □□

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Water □□

Water: 1 gallon per person per day.

First Aid □□ □□ □□ □□ □□ □□ □□ □□ □□ □□ □□ □□ □□ □□ □□

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Band-aids Gauze Roller bandages Antiseptic Latex gloves Adhesive tape, 2-inch width Anti-bacterial ointment Cold pack Small scissors Tweezers Sunscreen Thermometer Safety Pins CPR breathing barrier/ face shield Non-prescription drugs (e.g., aspirin or non-aspirin pain relievers)

Food

Ready-to-eat, non-perishable foods, such as canned meats, granola bars, instant soup and cereals, fruits and vegetables, canned or box juices, peanut butter, jelly, crackers, granola bars, trail mix, bread and any special dietary items you and your family need.

Dry milk and juices Manual can opener Baby supplies: formula, bottle, pacifier, soap, baby powder, clothing, blankets, baby wipes, disposable diapers, canned food and juices Food, water, leash and carrier for pets

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Garbage bags Large trash cans Towelettes Bar soap and liquid detergent Shampoo Toothpaste and toothbrushes Feminine hygiene supplies Toilet paper Household bleach Rubber gloves

Supplies □□ □□ □□ □□ □□ □□ □□ □□ □□ □□ □□ □□ □□

Paper plates & napkins Duct tape Matches Foil Tools Signal Flare Ponchos Blanket or sleeping bag per person Battery-powered, portable radio or portable TV and plenty of extra batteries Flashlight and extra batteries Eyeglasses Games, such as cards, and quiet toys Seasonal change of clothing, including sturdy shoes

Document & Finance □□ □□ □□ □□ □□ □□ □□ □□ □□

Copy of driver’s license Printed emergency contact list or address book (even if contacts are stored in a smartphone) Insurance policies (health, home, auto) Vital documents (birth certificates, passports, wills) Bank account information (account numbers, passwords) Cash and change Photocopies of credit and debit cards (front and back) Stock certificates, investment info Extra keys (home, safe deposit box, office and car)

Preparedness Kit

Start with an easy to carry, watertight container. A large, plastic trash can will do, or you can line a sturdy cardboard box with a couple of trash bags.

When storing your documents, use a portable, waterproof (airtight) bag that’s brightly colored, so you can quickly find it in the dark.

Sanitary

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2017 NEC Co-op Energy Hurricane Guide STATE OF TEXAS EMERGENCY ASSISTANCE REGISTRY (STEAR) Do you or anyone you know need some form of assistance during times of an emergency/disaster event? The state of Texas offers the option to register with the STEAR program, a FREE registry that provides local emergency planners and responders with additional information on the needs in their community.

Learn the Terms Used

by Weather Forecasters Tropical Depression

An organized system of clouds and thunderstorms with a defined surface circulation and maximum sustained winds of 38 mph (33 knots) or less.

Sustained winds

Are defined as one-minute average winds which are measured at about 33 ft (10 meters) above the surface.

Tropical Storm An organized system of strong thunderstorms with a defined surface circulation and maximum sustained winds of 39-73 mph (34-63 knots).

Gust

A brief sudden increase in wind speed. Generally the duration is less than 20 seconds and the fluctuation greater than 10 mph.

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Registering yourself in the STEAR registry does not guarantee that you will receive a specific service during an emergency. Available services will vary by community. For more information on how your community will use information in the STEAR registry, contact your local emergency management office.)

Hurricane

Who Should Register?

Storm Surge

How to Register

An intense tropical weather system of strong thunderstorms with a well-defined surface circulation and maximum sustained winds of 74 mph (64 knots) or higher.

A dome of water pushed on shore by hurricane and tropical storm winds.

Storm Tide

A combination of storm surge and the normal tide (e.g., a 15- foot storm surge combined with a 2-ft. normal tide over the mean sea level creates a 17-foot storm tide.)

Tropical Disturbance

An organized mass of thunderstorms in the tropics than lasts for more than 24 hours, has a slight cyclonic circulation, and winds less than 23 mph.

People with Disabilities, limited mobility, communication barriers, require additional medical assistance during an emergency event, require transportation assistance, require personal care assistance.

Dial 2-1-1 or use your video phone relay option of choice to contact 211. They will collect your: • Name & contact information • Emergency Contact Information • Caregiver Information • Pets • Transportation assistance needs • Disability, Functional or Medical Needs Registration is voluntary and all of the information you provide will be kept completely confidential.

To register for STEAR assistance, dial

2-1-1

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2017 NEC Co-op Energy Hurricane Guide In Advance... □□ □□

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When the Power Goes Out . . . □□

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Keep the refrigerator and freezer doors closed as much as possible to maintain the cold temperature.

The refrigerator will keep food cold for about 4 hours if it is unopened. A full freezer will keep the temperature for approximately 48 hours (24 hours if it is half full) if the door remains closed.

Buy dry or block ice to keep the refrigerator as cold as possible if the power is going to be out for a prolonged period of time.

If you plan to eat refrigerated or frozen meat, poultry, fish or eggs while it is still at safe temperatures, it’s important that each item is thoroughly cooked to the proper temperature to assure that any food borne bacteria that may be present is destroyed.

For infants, use prepared, canned baby formula that requires no added water. When using concentrated or powdered formulas, prepare with bottled water.

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If Flooding Occurs Keep Food Safe □□

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If Flooding Occurs Keep Water Safe □□ □□

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Use bottled water that has not been exposed to flood waters if it is available.

If you don’t have bottled water, you should boil water to make it safe. Boiling water will kill most types of disease-causing organisms that may be present. If the water is cloudy, filter it through clean cloths or allow it to settle, and draw off the clear water for boiling. Boil the water for one minute, let it cool, and store it in clean containers with covers.

If you can’t boil water, you can disinfect it using household bleach. Bleach will kill some, but not all, types of disease-causing organisms that may be in the water. If the water is cloudy, filter it through clean cloths or allow it to settle, and draw off the clear water for disinfection. Add 1/8 teaspoon (or 8

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Discard any food that is not in a waterproof container if there is any chance that it has come into contact with flood water. Food containers that are not waterproof include those with screw-caps, snap lids, pull tops, and crimped caps.

Discard cardboard juice/milk/baby formula boxes and home canned foods. They cannot be effectively cleaned and sanitized.

Undamaged, commercially prepared foods in all-metal cans and “retort pouches” (like flexible, shelf-stable juice or seafood pouches) can be saved if you follow this procedure: 1. Remove the labels, if they are the removable kind, since they can harbor dirt and bacteria.

Use a permanent marker to re-label your cans or retort pouches, including the expiration date 2. Rinse the cans or pouches with water that is safe for drinking, if available, since dirt or residual soap will reduce the effectiveness of chlorine sanitation.

3. Sanitize cans and retort pouches by immersion in one of the two following ways: 4. Place in water and allow the water to come to a boil and continue boiling for 2 min., or place in a freshly-made solution consisting of 1 tablespoon of liquid chlorine bleach per gallon of drinking water (or the cleanest, clearest water available) for 15 minutes.

5. Air dry cans or retort pouches for a minimum of 1 hour before opening or storing.

Thoroughly wash metal pans, ceramic dishes, and utensils (including can openers) with soap and water, using hot water if available. Rinse, and then sanitize them by immersing them for 15 minutes in a solution of 1 tablespoon of liquid chlorine bleach per gallon of clean water.

Thoroughly wash counter tops with soap and water, using hot water if available. Rinse, and then sanitize by applying a solution of 1 tablespoon of liquid chlorine bleach per gallon of clean water.

Allow to air dry.

Food & Water Safety

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Make sure you have appliance thermometers in your refrigerator and freezer.

Group food together in the freezer. This helps the food stay cold longer.

Have coolers on hand to keep refrigerated food cold if power will be out for more than 4 hours.

Purchase or make ice cubes in advance. Freeze gel packs ahead of time for use in coolers.

Know where dry ice can be purchased.

Store food and bottled water on high shelves.

drops) of regular liquid household bleach per each gallon of water. Stir it well and let it stand for at least 30 minutes before you use it.

If you have a well that has been flooded, the water should be tested and disinfected after flood waters recede. If you suspect that your well may be contaminated, contact your local or state health department or ag extension agent for advice.

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2017 NEC Hurricane Guide

2017 Storm Names Arlene Bret Cindy Don Emily Franklin Gert

Harvey Irma Jose Katia Lee Maria Nate

Ophelia Philippe Rina Sean Tammy Vince Whitney

LEEWARD ISLANDS

BARBADOS

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WINDWARD ISLANDS

Many of the roofs destroyed by hurricanes

Saffir-Simpson Hurricane Scale Category 1: 74-95 mph

Very dangerous winds will produce some damage: Well-constructed frame homes could have damage to roof, shingles, vinyl siding and gutters. Large branches of trees will snap and shallowly rooted trees may be toppled. Extensive damage to power lines and poles likely will result in power outages that could last a few to several days.

Category 2: 96-110 mph

Extremely dangerous winds will cause extensive damage: Well-constructed frame homes could sustain major roof and siding damage. Many shallowly rooted trees will be snapped or uprooted and block numerous roads. Near-total power loss is expected with outages that could last from several days to weeks.

Category 3: 111-129 mph

Devastating damage will occur: Well-built framed homes may incur major damage or removal of roof decking and gable ends. Many trees will be snapped or uprooted, blocking numerous roads. Electricity and water will be unavailable for several days to weeks after the storm passes.

Category 4: 130-156 mph

Catastrophic damage will occur: Well-built framed homes can sustain severe damage with loss of most of the roof structure and/or some exterior walls. Most trees will be snapped or uprooted and power poles downed. Fallen trees and power poles will isolate residential areas. Power outages will last weeks to possibly months. Most of the area will be uninhabitable for weeks or months.

Category 5: 156 + mph

Catastrophic damage will occur: A high percentage of framed homes will be destroyed, with total roof failure and wall collapse. Fallen trees and power poles will isolate residential areas.

Power outages will last for weeks to possibly months. Most of the area will be uninhabitable for weeks or months.

Fun Fact: The Saffir-Simpson Hurricane Wind Scale was first developed in the early 1970s by Herbert Saffir, a consulting engineer who lived in Florida, and Dr. Robert Simpson, who was then director of the National Hurricane Center.

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2017 NEC Hurricane Guide Do Today - Before the Storm

Outside Your Home

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Monitor local weather forecasts. Sign up to receive local weather alerts by text or e-mail.

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Talk to your household about hurricane issues. Create a household disaster plan. Choose an out-of-town contact for everyone to call to say they are safe. Learn evacuation routes.

Determine how you would go and how you would get there.

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WARD ISLANDS

WARD ISLANDS

When a Watch is Issued

Determine the needs of your household members who may live elsewhere but need your help in a hurricane. Network with neighbors and share contact numbers. Consider the special needs of neighbor, such as disabled or those with limited vision problems. Call 2-1-1 to register those people for evacuation assistance.

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Prepare to survive on your own for at least a week. Assemble a disaster supply kit. Buy food, first aid, and hygiene supplies.

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Make plans to secure your property. Shutter offer the best protection for windows. A second option is to board up using plywood that is cut to fit and ready to install. Tape does not prevent windows from breaking.

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Learn how to shut off utilities and where they gas and water shutoffs are located. Do not shut off the gas to see how it works. Only the gas company can safely turn it back on.

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Be sure trees and shrubs are trimmed. Dead limbs could cause personal injury or property damage. Clear loose and clogged gutters and drain spouts.

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If you have a boat, determine where you will secure it in an emergency.

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Purchase flood insurance well in advance. There is a 30-day waiting period before flood insurance takes effect.

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Make a record of your personal property. Photograph or video the inside and outside of your home and personal belongings.

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Make arrangements for your pets in a shelter or include pets supplies, ID & records, medications, and carrier supplies.

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Assemble important paperwork. Mail copies to someone who lives outside of a hurricane zone. Include policies, contracts, deeds, bonds, passports, shot records, house inventory, marriage and birth certificates.

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Learn hotels along the evacuation route

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Assemble a list of doctors numbers and prescriptions you will need.

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Put cash in envelopes for emergencies.

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Purchase a generator and learn how to use it

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Fill all available gas containers

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Locate storm shutters, boards, garage supports, hardware tools DO NOT PRUNE TREES. Tree / brush collection will be delayed and loose branches may become dangerous.

Fill your evacuation vehicle with fuel. Park spare vehicles in the garage or as close as possible to the side of the home.

Locate water, gas and electric shutoffs. Shut them off if you evacuate.

Make hotel reservations.

Inside Your Home ȗȗ ȗȗ ȗȗ ȗȗ ȗȗ

Go over your family plan and complete evacuation preparations Check hurricane supply list, first-aid kit, medical supplies and prescriptions to be sure you have least a 2-week supply.

Be sure all battery-operated TV’s, radios, flashlights, and lanterns are working and you have spare batteries.

Place all valuables and copies of records in a waterproof container Make sure you have enough cash.

When a Warning is Issued ȗȗ

Secure all windows with shutters or plywood.

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Drain in-ground pools and ponds. Bring in any outdoor objects

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Disconnect gas and propane, unplug electronics

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Turn your refrigerator and freezer to the coldest settings and do not open.

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Clean your bathtub with bleach and fill with water to use for flushing and bathing. Not drinking.

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Follow all instructions from local officials, and leave immediately if told to do so. Turn off water and electric utilities.

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Pack your Family Disaster Supplies Kit, extra blankets and sleeping bags.

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Take copies of important papers such as insurance policies and a list or photos of your home’s contents.

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Lock windows and doors before leaving home.

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Follow recommended evacuation routes to avoid flooded roads and washed out bridges.

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Be sure someone knows where you are.

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After a major power outage

The steps to restoring power Step 1.

Transmission towers and lines supply power to one or more transmission substations. These lines seldom fail, but they can be damaged by a hurricane or tornado. Tens of thousands of people could be served by one high-voltage transmission line, so if there is damage here it gets attention first.

Local substation Transmission substation

Step 2.

A co-op may have several local distribution substations, each serving thousands of consumers. When a major outage occurs, the local distribution substations are checked first.

A problem here could be caused by failure in the transmission system supplying the substation.

If the problem can be corrected at the substation level, power may be restored to a large number of people.

Local substation

Step 3.

Main distribution supply lines are checked next if the problem cannot be isolated at the substation. These supply lines carry electricity away from the substation to a group of consumers, such as a town or housing development. When power is restored at this stage, all consumers served by this supply line could see the lights come on, as long as there is no problem farther down the line.

goal is of to people restore in power safely amount of time urricanes and ice storms. FloodsThe andmain number the shortest urricanes and are ice you storms. to the number of members in the possible. fires.

Chances have seen a greatest Tornadoes and blizzards. shortest time possible. few of these weather conditions.

Thecause majorofcause of outages is damage caused Electric cooperative members have seen The major outages is damage by fallen trees.

That’s why electric compaAnd with severe weather comesweather power outages. them all. And with such severe caused by fallen trees. That’s why your elecnies have ongoing right-of-way maintenance Restoring power after aRestoring major outage is a tric bigcooperative job comes power outages. power has an ongoing right-of-way programs. that involves more throwing a after a major much outage is athan big simply job that maintenance program. switch or removing a tree fromthrowing a line. involves much more than simply This illustration explains explains how power typThis illustration how power typically is a switch or removing a tree from a line. ically is restored after a major disaster. restored after a major disaster.

The main goal is to restore power to the largest

Reprinted from Carolina Country, the monthy magazine for North Ca

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Area enlarged: Consumers themselves (not the co-op) are responsible for damage to the service installation on the building. Your co-op can’t fix anything beyond this point.

Call a licensed electrician.

Step 5.

Other Help from co-ops others

Sometimes, damage will occur on the service line between your house and the transformer on the nearby pole.

This can explain why you have no power when your neighbor does. Your co-op needs to know you have an outage here, so a service crew can repair it.

Tap Line

During During aa major major outage, outage,power other companies help from their cooperativesreceive send line crews to assist partners.

Thesepower. additional crews, with restoring These addias wellcrews, as communications, equiptional as well as communicament supplies, aresupplies, coordi- are tions,and equipment and nated within through the power coordinated thecompanies cooperaemergency response plan. tives’ statewide organization.

tion

Reportyour your outage Report outage to directly the cooperto your power line company: ative office.

Employees or response AEP, Oncor, Centerpoint, etc...line services use every available phone Remember to receive that youra major outageoutage reports. can affect thousands ofoutage other can Remember that a major people.

During times like these affect thousands of other members. your company will appreYour power cooperative appreciates your ciate your patience. patience.

Local substation

Step 4.

The final supply lines, called tap lines, carry power to the utility poles or underground transformers outside houses or other buildings. Line crews fix the remaining outages based on restoring service to the greatest number of consumers.

Power Co-op Co. office

Tap Line

time

Individual households may Individual households may receive receive special attention if loss of special attention if loss of electricity electricity affects life support or affects life support systems or poses poses another immediate danger. another immediate danger. If you or a If you have a life-support system family member depend on life supin your home, you need to make port, call your cooperative before an arrangements BEFORE an emeremergency arises. gency arises.

ed

is

DANGER! Stay clear of fallen lines

ine for North Carolina’s Touchstone Energy cooperatives

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