Netcare 2023 Annual Report by Netcare Access

REPORT ANNUAL 20 23

MISSION

We help people in need of behavioral healthcare and emotional support by providing comprehensive, evidence-based services needed to attain recovery and maintain well-being. We also help the courts and community agencies by providing professional evaluations and assessments for those that need them.

OUR VALUES

Caring

We contribute to the welfare of those whom we serve.

Excellence

We go beyond what is expected.

Accountability

We are responsible to our clients, to our funders, to other stakeholders, and to the general public.

Respect

We treat everyone with dignity about who they are or the circumstances of our involvement with them.

Collaboration

We work with other interested parties and stakeholders to contribute to the betterment of behavioral health systems and programs in the community.

Trauma Sensitive

We understand, anticipate, and respond to the needs of those who have experienced trauma, by providing a comforting and safe treatment environment, promoting selfempowerment of the client.

Cultural Awareness and Relevancy

We understand and address the role of race and implicit biases, how these can affect client and staff behaviors, attitudes, and responses, and how these can impact staff interactions with clients and with each other.

MESSAGE FROM LEADERSHIP

2023, as we thought it would be, proved to be a year of transition at Netcare. Having ended our 24/7/365 walk in crisis services about a month prior to the new year, 2023 was when we needed to put the plan about our path forward into action. There is often a good amount of concern -- if not fear -involved in change, and that was certainly on our minds and in our hearts as our metamorphosis took place I am proud to say that our staff of about 240 took the challenge head-on, and that it yielded the benefits we hoped it would and more

Please read on for more details – but, in brief, you will see that we handled 30,000 more calls/texts/chats than the year before, launched outpatient services after a quarter-century hiatus, and brought the balance of our funding sources more even than it had been in years. That is to say nothing of further refining the service model of our Community Mobile Team, continuing the significant interior and exterior refurbishment of Miles House, and other things too numerous to mention here.

The Netcare Foundation also made a change in one of its premier fundraising events. After decades of an all-day golf tournament, we acted on feedback that indicated that – with people seemingly busier than ever before – we should continue our tradition of a golf event but bring it more current. We did just that, and have been thrilled with how an after-work event at TopGolf Columbus has made an opportunity to support the work we do more accessible to golfers and nongolfers alike.

As always, a huge thank you to all who take an interest in what we do I am already looking forward to telling you about 2024!

Brian Stroh, M.D. Netcare Chief Executive Officer and Medical Director

OUR IMPACT

Demographics

The following demographics include CSU, Miles House, Assessment Services, Developmental Disability Services, and Probate Pre-Screening. Demographics for other programs can be found on pages 7 - 10.

Age

8/10

Number of individuals served refer themselves or are brought in by a relative or friend.

50% identify as male

44% identify as female 1% other 5% unknown

Racial Data

C L I E N T S T O R Y

Bryan endured unimaginable pain throughout his life and tragically lost one of his children to a drunk driver. Bryan was hurting and in distress but sought to change his life. He found that change at Miles House. At Miles House, a program dedicated to those being discharged from an inpatient psychiatric stay, the Netcare staff provided Bryan with the care and support he desperately needed. He arrived at Miles House feeling hopeless and overwhelmed with life's challenges, seeking someone to lean on. Bryan left Miles House with renewed hope, ready to pursue his dream of living a stable life. He knows that he may face difficulties in the future, but he now feels prepared to work through them. Bryan is grateful for the sanctuary and peace of mind that Netcare provided. He believes that Miles House has the potential to help many others as it helped him.

CRISIS SERVICES

For those in crisis, we provide options without regard to insurance or payment.

Emergency Response Service

Answers 614-276-CARE, Homeless Hotline, and 988 calls, texts, and chats.

Total 614-276-CARE calls handled: 72,903

Homeless Hotline calls handled: 89,997

988 calls handled: 4,806

Online crisis chats: 22,445

Crisis Stabilization Unit

An alternative to psychiatric hospitalization.

Patients stay for up to 7 days and are linked to ongoing care at discharge

357 individuals were treated in the CSU in 2023.

Assessments

Provides non-urgent substance use and mental health assessments. Referrals are made to local providers. 390 assessments were completed in 2023.

Miles House

Dedicated to those being discharged from inpatient psychiatric care or the Netcare CSU. Patients stay up to 16 days.

175 individuals stayed at the Miles House in 2023.

55% enter homeless; <15% leave homeless

COMMUNITY-BASED PROGRAMS

We work in the community to ensure the safety of all adult individuals in Franklin County.

Community Crisis Response

Provides on-the-scene response to those affected by traumatic situations, allowing first responders to complete their work. In 2023, the team was called out to 60 incidents and assisted 384 individuals.

ROW ONE Program

Mobile intervention service that transports publicly intoxicated persons off the streets to a place of safety and shelter. Local treatment and educational resources are shared. 12,721 individuals were transported in 2023.

Developmental Disabilities Services

Works with individuals to both prevent crisis episodes and help them through, should one occur. 1,489 consultations were conducted in 2023.

Probate Pre-Screening

Responds to contacts made by friends, family, and clinicians when there is a concern about someone’s safety. In 2023, the prescreeners completed 1,338 probate investigations for Franklin County.

Community Mobile Team

Pilot program launched in February of 2023. Team made up of licensed mental health clinician and a peer support specialist assisting individuals in the community experiencing a mental health or substance abuse crisis. This team assisted 574 individuals in 2023.

FORENSIC SERVICES

Partnering with the local courts and offering expert forensic evaluations on matters of mental illness.

Forensic Center

1 of 10 OhioMHAS-certified centers across the state of Ohio.

Renders legal opinions regarding court defendants.

Funded primarily by the Ohio Department of Mental Health and Addiction Services (OhioMHAS)

The Forensic evaluators completed 641 forensic evaluations and 26 municipal cases for a total of 667 in 2023.

Family Psychological Services

Psychologists provide diagnostic assessment at the request of either Franklin County Children Services or Franklin County Juvenile Court. In 2023, 100 comprehensive diagnostic evaluations for Franklin County Children Services (FCCS) and 65 forensic evaluations for juvenile courts were completed.

OUTPATIENT SERVICES

Netcare treats those experiencing mental health and/or substance use disorders via our experienced team of licensed providers.

In 2022, we became a Certified Community-Behavioral Health Clinic (CCBHC)-a specially-designated clinic that provides a comprehensive range of mental health and substance use services.

In March 2023 we saw our first patient in the new outpatient clinic and we served 162 patients in 2023

Netcare's outpatient services are committed to providing accessible mental health care to all, regardless of ability to pay In addition to accepting Medicaid and Medicare, we use the Franklin County ADAMH Sliding Fee Schedule for those without insurance.

Our comprehensive outpatient services include counseling, medication management, and case management to support patients on their journey to better mental health and well-being.

INDIVIDUALS SERVED ACROSS PROGRAMS

Emergency Response Service is the dedicated Netcare team that answers the 24/7 Crisis Phone Line (614-276-CARE), online chat feature, and 988 Suicide & Crisis Lifeline for anyone in need of assistance or in a mental health or substance use crisis.

Netcare also partners with the Community Shelter Board to provide information to those in Franklin County who need emergency shelter information and housing options.

More than 17,000 individuals received face-toface services across our programs in 2023. ROW One provided the most direct impact, transporting 12,721 individuals to a place of safety and shelter.

ROW One 12,721

Probate 1,338

Developmental Disability Services 1,489

Forensic Services 832

Community Crisis Response 384

Assessments 390

Crisis Stabilization Unit 357

Miles House 175

Community Mobile Team 574

Outpatient 162

C L I E N T S T O R Y

Kurdeliah grew up in Child Protective Services, constantly going in and out of foster care and mental health facilities from the ages of three months to twenty-one. This led Kurdeliah to turn to alcohol in an attempt to cope with her mental health. After several suicide attempts, she made the decision to seek help. Enter the Netcare Crisis Stabilization Unit (CSU), a safe place that prioritized her mental health. At Netcare, Kurdeliah received personalized care, connected with the staff members, and learned the tools and resources she needed to heal. Kurdeliah has discovered a new inspiration and purpose in life, hoping to help others through similar struggles. Kurdeliah is thankful for the help she received at Netcare and encourages those going through crisis to ask for help

STATEMENT OF FINANCIAL POSITION

REVENUE

ADAMH Franklin County Levy Funds

State of Ohio*

Medicaid & Medicare

Federal Government

Community Shelter Board

Court & Forensic Fee for Service

Foundation/Individual Contributions

Other

COVID Relief/ERC Funds

Total Revenue

*Includes State funding passed through Franklin County ADAMH and MHAS 988

EXPENSES

Program Services:

- Phone, Text, Chat-Based Services

- Forensic and Family Psychology

- Crisis & Residential Services*

- Outpatient Services**

- Community-Based Services

Supporting Services

2022 2023

$8,123,153

$3,896,643

$2,310,267

$2,122,625

$791,270

$315,774

$147,514

$73,243

$270,652

$18,051,141

$4,840,587 $4,657,000 $818,961 $5,009,960 $629,178 $439,084 $281,277 $80,648 $1,217,946 $17,974,641

2022

$2,606,181

$1,363,704

$9,033,553

$467,268

$1,654,153

$2,960,630

2023

Total Expenses $5,341,344 $1,862,095 $3,942,379 $1,506,292 $2,125,942 $2,887,793 $17,665,845

$18,085,489

*On-site crisis services ceased operation in November 2022.

**Outpatient services began operations in February of 2023.

NET ASSETS

Temporarily restricted net assets

Net assets - beginning of year

Net assets - end of year

2022 2023

$78,900

$4,373,396

Change in net assets $125,330 $4,339,048 $4,647,844 $308,796

$4,339,048

($34,348)

Franklin Co. ADAMH Levy Funds

State of Ohio

Medicaid & Medicare

Federal Government

Community Shelter Board

Court & Forensic Fees for Service

Foundation/Individual Contributions

Other

PPP/COVID Relief Funds

Total Revenue

$4,840,587 $4,657,000 $818,961 $5,009,960 $629,178 $439,084 $281,277 $80,648 $1,217,946 $17,974,641

Program Services: - Phone, Text, Chat-Based Services - Forensic & Family Psychology - Crisis & Residential Services - Outpatient Services - Community-Based Services

Supporting Services

Total Expenses $5,341,344 $1,862,095 $3,942,379 $1,506,292 $2,125,942 $2,887,793 $17,665,845 page 14

CORPORATE PROFILE

2023 CORPORATE BOARD OF DIRECTORS

Sid Geller, Chair | Sid Geller & Associates LLC

Kitty Wilcox Soldano, Ph.D., 1st Vice Chair

Shirley Rogers-Reece, 2nd Vice Chair | SR & Associates, LLC

Candy Carr

Jim Dertinger | Cardinal Health

Matthew Herchik | WCMH-TV, NBC4

Mona Robinson, Ph D | Ohio University

Jenny Schoning

Lee Shackelford, M D | Psychiatrist

Tim Tullis, Corporate Counsel | Kegler, Brown, Hill & Ritter

2023 FOUNDATION BOARD OF DIRECTORS

Samantha Rice, Chair | Spechthaus Consulting

Kathy Olson, Vice Chair | Attorney at Law

Tina Colter, 2nd Vice Chair

Katie Cape | Mount Carmel Behavioral Health

Karen Core | Leora

Elise Geig | Capitol Edge Consulting, LLC

Jennifer McConnaughey | ERC Pathlight

Phil McCorkle | MAPSYS

Erica Schucht | Columbus Springs Hospital

Will Matty | Expedient

Lisa Rose | My Town Health

Shelli Sloan | AEP

Sylvester Quainton | International Transmission Company

2023 NETCARE SENIOR STAFF

Brian Stroh, M.D., Chief Executive Officer & Medical Director

Sarah Elliot LISW-S, LICDC, Director of Outpatient Services

Nathan Kortokrax, Director of Human Resources

Jessica Lilly, Director of Development and Public Relations

Tracy Richter, CSM,STS,CSA, Director of Environmental, Health & Safety

Jocelyn Scott, RHIA, Director of Quality Improvement

Erin Steele, CPA, Chief Financial Officer

Heather Stumpf, MSW, LISW-S, Director, Community Based-Services

Meredith Veltri, Ph D , Director of Forensic & Specialized Assessment Services

Carrie Wirick, LPCC-S,LICDC, Director of Community & Adult Crisis Residential Services

GIVING MATTERS

OUR 2023 DONORS

Anonymous Donor (1)

Tony Benishek

Dan Berglund

Kent Bermingham II

Jovana Bixby

Martin Brady

Lori Buchler

David Chapin

Barbara Chuko

Tina Colter

Karen Core

Riley Cottingham

Maria Courser

Stephanie Dean

Denise & Patrick Devine

William Edwards

Sarah Elliot

Maegan Evert

Dee Fletcher

Chad Francis

Tom Fuller

Thomas Fulton

Elise Geig

Sid Geller

AJ Guild

Amanda Harding

Ginger Harding

Chris Heckert

Ryan Heimberger

Matthew Herchik

Pablo Hernandez, M D

Nicole Hess

Mike Holsinger

William Hughes

Suzanne Hunnicutt

Kim James

Terry Kelley

Nathan Kortokrax

Jeff Lafever

Patricia & Ron Liston

Amanda Lucas

Daniel Maclennan

Will Matty

Jennifer McConnaughey

Phil McCorkle

Mike McGovern

Andrew Moffatt

Dean Monnin

Philippe Nadaud

Keeten Needum

Jennifer Nelson-Carney

Sandra Nessing

Mark O'Brien

Kathy Olson

Jose Otero

Tami Phelps

Sylvester Quainton

Brandon Reese

Chad Readout

Brogan Reilly

Lisa Reisz

Samantha Rice

Shirley Rogers-Reece

Lisa Rose

John Rush

Louise Rutkowski

Kari Sanders

Megan Schabbing, M D

Erica Schucht

Jennifer Schoning

Jerry Scott

Lee Shackelford, M D

Sheleemia Simmons

Shelli Sloan

Kitty Soldano, Ph.D.

Steve Starr

Erin Steele

Brian Stroh, M.D.

Tom Szykowny

Meredith Veltri, Ph D

Sue Villilo

Patricia Werk

Jennifer Whipple

Alexander Whyte

Laura Williams

Carrie Wirick

Randa Woods

OUR 2023 CORPORATE PARTNERS

AEP Foundation Battelle

Big Lots Foundation Capgemini

Cardinal Health

Capitol Edge Consulting

The Columbus Foundation

Delta Dental Ohio

Diamond Hill

Epstein Becker Green Expert Evaluations

First Merchants Bank

Golden Corral Charitable Fund

Harry C. Moores Foundation

Heckert & Moreland Co.

Huntington National Bank

Kegler, Brown, Hill & Ritter

Maryhaven

THE NETCARE FOUNDATION

The Netcare Foundation is a non-profit 501(c)(3) fundraising organization which raises funds to support programs, staff and clients of Netcare Access.

In addition to raising funds through individual donations and grants, the Foundation hosts fundraising activities throughout the year

In 2023, with donated funds, the Foundation funded the following:

Winter weather clothing for at-risk clients

Art supplies

Catered holiday meals for clients to enjoy

Safety improvements to our facilities

Staff scholarship and recognition opportunities