Glenfield travel booking form

GlenďŹ eld Travel HOLIDAY BOOKING FORM AND CONDITIONS 2016-2017 Dear Friends Well here we are, 36 years old and still going strong.

We are delighted to present our latest tour brochure offering a range of breaks with the emphasis on quality, value for money and service. Travel will be on executive coach with the modern day comforts including toilet, air conditioning, DVD player, air suspension, seat belts and of course all will be nonsmoking. All tours will have local pick-ups (no changes), half or full board, all rooms en-suite, excursions and entertainment along with complimentary drinks from us.

We are delighted to launch our 36th tour programme and we are very proud to have had 36 successful years, thanks to you, our friends. We believe we offer the best value in Leicestershire. Please compare our prices. All available on our website www.glenfieldtravel.co.uk We offer a wide range of holidays; mid-week and weekend breaks and a few day excursions. Visit Royal Ascot for our executive excursion to Ladies Day, always a sell-out, the Thursford Christmas Spectacular in Norfolk, step back in time at the City Varieties Leeds, or laugh your socks off at our now famous Comedy Weekend. Whatever you choose, a great time will be had.

Christmas and New Year celebrations in the Scottish Borders are superb value.

We are delighted to organise holidays for many private organisations which include Leicestershire Police, Marks and Spencer, The Woman’s Institute, Leicester WMC, Crown Bevcan, Alyestone Leisure Group, Leicester 050, Leicester Society of Artists, Forest Hiking Club and the NHS, to mention but a few. Whatever destination, we guarantee a fast and efficient service tailor-made to your requirements.

On behalf of the team at Glenfield, we thank you, our customers and friends for your loyalty and look forward to continuing to serve you.

This year also saw delivery of our new coach for your comforts.

Kindest Regards

Steve Brooks Proprietor Glenfield Travel

Please make cheques payable to GLENFIELD TRAVEL Complete booking form and post to: Glenfield Travel 3 Station Road Glenfield Leicester LE3 8BT

Glenfield Travel

Telephone: 0116 287 1608 or 0116 287 7207 Website: www.glenfieldtravel.co.uk Email: gelnfield.travel@vsmail.co.uk bglenfieldtravel a @glenfieldtravel YOUR NAME ARE IMPORTANT - PLEASE USE BLOCK CAPITALS Title

Initials

Surname

After Hours Tel. No.

Date Of Birth

1 2 3 4 Your Home Address .................................................................................................................................. ......................................................................................................................... Postcode ...........................

Daytime Tel. No .........................................................................................................................................

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Deposit enclosed £50 per person including children

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Insurance Premium: Up to 8 days Adult: £15.00

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Full balance enclosed as per brochure price if booking within 8 weeks of departure

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Total Sum Enclosed (cheque payable to GLENFIELD TRAVEL)

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Destination .........................................................................................................

Departure Date

Pick Up Point ......................................................................................................

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Chosen Hotel

Accommodation Please indicate exact rooming requirements, ie if Double Room, Twin Beds, Single Room or Triple.

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Specialist requests ie low floor, dietary requirements etc. If infirm or disabled you must give full details.

I have read and accept, on behalf of all persons named on this booking form, the booking conditions of this brochure. I am duly authorised to make this agreement. I am over 18 years of age.

Signature ................................................................................................................................................................................... Date .....................................................

If you wish to pay all or part of your holiday cost by VISA ❒ MASTERCARD ❒ please quote your Card No. here.

(There is no charge for payments by Debit Card).

(2% charge on all credit card transactions).

Cardholders Name .................................................................................................................................................................... 3 Digit Security Code ......................

Initial ...................................................................... Expiry Date ...................................................................... Issue No. ......................................................................

Card Number ...........................................................................................................................................................................................................................................

Glenfield Travel are ABTA Bonded Worldwide Travel Agents and are a member of the Worldchoice Consortium of Travel Agents. We offer a wide range of travel services:

• Discounted Flights • Car Hire • Package Holidays • Tailor Made Holidays • Coach Tours And Excursions • Airport Transport • Group Travel Organisers • Low Cost Flights And Hotel Accommodation • Coach Hire • Airport Parking/Lounges • Cruises And Ferry Crossings • Australian And New Zealand Specialists • We Are Award Winning Cruise Agents • Insurance Agents We have arranged a selection of very special group holidays throughout the year.

We have negotiated on your behalf to offer you the very best travel arrangements at an exclusive price.

OUR OVERSEAS TOURS 2016 - SPAIN CLASSICS

Madrid, Royal Palace, Toledo, Cordoba, Seville, Flamenco Show, Granada, The Alhambra, Valencia, City of Arts and Sciences, Lladro-City of Porcelain, Paella Experience, Barcelona, La Sagrada Familia, Parc Guell October 16th - October 25th - £1,849pp All tours, meals, porterage, tour guide and flights etc - please call for our brochure.

GLENFIELD TRAVEL’S FAMOUS COMEDY WEEKEND 2016

Sand Bay, Weston Super Mare (Full Board) - Friday 18th November 2016, 4 days, £185 or Self Drive £145 Our 25th Anniversary weekend star studded line up

ISLE OF MAN BY AIR

5 day tours Many departures throughout 2016-2017 - please ask for details.

CHANNEL ISLANDS - JERSEY

Various dates by air from Birmingham and East Midlands - 6 days from only £445 Sea departures from Poole also available.

CLUBS - GROUPS - SOCIETIES

We have been arranging Coach Breaks and Weekends Away for numerous local organisations for 36 years.

Tailoring the break to suit your needs, Executive Coach Travel, Local pick-ups (no feeders) and Quality Hotels on half or full board basis - all being en-suite.

Excursions and entertainment are also included along with our friendly team of drivers.

Insurance can be provided if required. We will arrange the complete package for you.

Call our team on 0116 287 1608 or 287 7207, who will be delighted to assist you.

All our tours are fully bonded and your financial protection is assured, as we have been members of ABTA for 36 years. Glenfield Travel - a friendly Service.

For further details, including itineraries, hotel information and group discounts please contact:

Glenfield Travel

3 Station Road, Glenfield, Leicester, LE3 8BT - Telephone: (0116) 287 1608 or 287 7202 Email: glenfield.travel@vsmail.co.uk - Website: www.glenfieldtravel.co.uk bglenfieldtravel a @glenfieldtravel

BOOKING CONDITIONS 1.

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Your contract is with S.J.Brooks, t/a Glenfield Travel.

A signed booking form completed on behalf of all members of the party is required. Upon payment of the following deposit a receipt will be issued confirming your reservation. £50 per person.

British Coach Holidays.

If after our confirmation has been issued you wish to change to another of our holidays we will do our utmost to make the changes provided notification is received at our office from the person who signed the booking form at least 6 weeks before departure No alteration fee will be payable.

A request for the balance of the holiday cost will be sent to you 8 weeks prior to departure and the amount must be paid at least 6 weeks before the Holiday commences. Upon receipt of the balance due, full travel information, luggage labels etc, will be forwarded (approximately 2-3 weeks prior to departure).

Should you wish to cancel your holiday after booking is confirmed, a written communication to this office is required. If the cancellation is made more than 42 days prior to departure the deposit paid will be forfeited. (This is necessary as administration costs will have been incurred). In the event of cancellation within 42 days of departure, for whatever reason the following scale of cancellation charges will apply.

Outside 56 days: loss of deposit only 29 to 42 days: 45%

15 to 28 days: 60%

7 to 14 days: 90%

0 to 7 days: 100%

5. If you have a problem during your holiday, please inform our Driver who will endeavour to put things right quickly. If your complaint cannot be resolved locally, please contact our Head

Office within 28 days of your return home by writing to our Customer Services Department at 3 Station Road, Glenfield, giving your original booking reference number and all other relevant

information. Failure to notify a complaint to our Driver or to our Supplier at the resort, together with a follow-up letter to our Head Office, may lose you any entitlement to compensation

due to failure to comply with such deadlines. It is unlikely that you will have a complaint that cannot be settled amicably between us. However, disputes arising out of, or in connection with

this contract which cannot be amicably settled, may (if you wish) be referred to arbitration under a special scheme, which, though devised by arrangement with the Association of British

Travel agents, is administered quite independently by the Chartered Institute of Arbitrators. The scheme, details of which can be supplied on request, provides for a simple and inexpensive

method of arbitration on documents alone with restricted liability on the customer in respect of costs. The scheme does not apply to claims for an amount greater than £1,500 per person or

£7,500 per booking form. Neither does it apply to claims which are solely or mainly in respect of physical injury or illness or the consequence of such injury or illness. If you elect to seek

redress under this scheme, written notice requesting arbitration must me made within 9 months after the scheduled date of return from holiday. Full details are available from the Association

of British travel Agents, 30 Park Street, London SE1 9EQ 6. Surcharge Guarantee. The prices quoted in this brochure are guaranteed.

7. It it unlikely we will have to make any changes to your holiday, but we do plan the arrangements many months in advance. Occasionally changes may be made, which we reserve the right to

do so at any time. Most of these changes are minor, and we will advise you at the earliest possible date. If a major change becomes necessary, we will inform you as soon as reasonably

possible if there is time before departure. When a major change occurs, provided it does not arise from circumstances amounting to fore majeure (see below), you will have the choice of

either accepting the change of arrangements, purchasing another available holiday from us, or cancelling your holiday, In all cases we will pay compensation as detailed below.

7 Nights Less Than 7 Nights

43 - 56 days £10 Nil

29 - 42 days £15

Nil

15 - 28 Days £20 £10

0 - 14 days £25 £15

Important Notice: Compensation will not be payable if we are forced to cancel, or in any way change your holiday due to war, threat of war, riot, civil strife, industrial dispute, natural or

nuclear disaster, fire or adverse weather conditions.

8. We reserve the right in any circumstances to cancel your holiday. However, in no case will we cancel your holiday less than 4 weeks before scheduled departure date except for reasons of

force majeure or failure on your party to pay the final balance. In circumstances where we are unable to provide the holiday booked, we will return to you monies paid, or offer you an

alternative holiday of comparable standard and if a cancellation occurs within 6 weeks of departure, compensation on a similar scale to that shown in scale 7 above.

9. We accept responsibility for ensuring the holiday which you book with us is supplied as described in this brochure and the services offered reach a reasonable standard. If any part is not

provided as promised, we will pay appropriate compensation if this has affected the enjoyment of your holiday. With regard to injury, illness or death, we accept responsibility for the

negligent acts or omissions of our employees, agents and suppliers together with their sub-contractors, though this liability will be limited to the extent of the relevant International

Convention with regard to carriage by air or sea.

10. Pets: Dogs and other pets will not be carried under any circumstance.

11. No smoking allowed. Convenient stops will be made for the convenience of passengers wishing to smoke.

12. Brochure publication date May 2016

COACH SEATING PLAN

Please note that seats are allocated on the coach at the booking stage, and are strictly on a first come first served basis. If you have any special requests we will do our best to accommodate them but unfortunately guarantees cannot be made.

Courier

Driver

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Toilet / Wash Room

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35 36

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49 SEATER LAYOUT

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49

INSURANCE Brief summary - Full details on request 1.

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Loss of Deposits, Cancellation or Curtailment: Cover is granted up to the holiday cost for amounts forfeited if the journey is cancelled for most reasons beyond your control (including redundancy) providing these occur after the date of effecting this insurance.

Baggage - Delayed Baggage, Personal Effects, Money: baggage is covered up to £2000. Single item limit of £300 applies. Up to £100 payable for the purchase of essentials if delivery of baggage is delayed more than 24 hours. Loss of cash, travel tickets etc insured up to £150.

Personal Accident: In the event of accidental death, loss of eyes or limbs or permanent total disablement the sum of £25,000 will be paid. Death benefit for minors under 16 is limited to £1,000.

Personal Liability: indemnity is provided up to £2,000,000 for legal liability to third parties or their property All costs and expenses incurred with the insurers consent will also be paid.

General information: All claims must be advised within 31 days. It is important to obtain a Police Report for money and theft claims and a Property Irregularity Report for damaged or lost baggage claims. The first £75 (per person) of each claim for cancellation (except loss of deposits £10) provided. Insured persons must not travel contrary to Doctors orders.

Glenfield Travel need to be informed of any pre-existing medical conditions which may have a bearing upon the Insurance Cover. Please ask for details at time of booking.

Dear Friends - Need a Speaker?

Having run his own business in Glenfield, Leicester, for over 36 years, Steve has built up a wealth of humorous stories and situations from his life in the Travel Industry from the day he started to present.

Listen to them in a hilarious routine, sure to have you laughing. With his First Time Flyers, Road Signs, Checking-in and What Goes Up Must Come Down!

Steve is ideal for all groups, but after listening to him will you ever fly again?

A very funny speaker.