North East Times Magazine - April 2014 by North East Times Magazine

CONTENTS

April 2014 BUSINESS NEWS – SAVE THE DATE –

Business events – mark them on your calendar.

NORTH EAST VIEW POINTS –

Thoughts from the region’s business community.

10 QUESTIONS FOR... –

Phil Steele, intu Eldon Square.

ON THE MOVE –

New executive appointments.

THE LONG GAME –

Peter West, Three Counties Ltd.

STATE OF THE ART – COVER STORY –

Duncan Young, Sanderson Young.

BUSINESS LUNCH – Barluga.

INTERVIEW –

Bob Fox.

MOTORS –

CREDITS

Directors: Mike Grahamslaw, Mick O’Hare Commercial director: Martin Stout Editor: Alison Cowie Sales: Luccia Graham Editorial: Jessica Laing, Elise Rana Hopper Senior designer: John Haxon Feature photography: Chris Owens Additional photography: Penny Edwards

Office: Quayside - i4, Albion Row, Newcastle upon Tyne, NE6 1LL. | t: (0191) 265 7050 www.northeasttimes.co.uk | @NETimesmagazine Front cover: Duncan Young, Sanderson Young.

All photos taken by North East Times staff are copyright North East Times Ltd, and are taken solely for use in North East Times magazine or products published by the Accent Magazines Group. If you wish to use or publish a photograph taken for North East Times, please contact the sales department on (0191) 265 7050. Photo charges: £50 for a single image, £295 for full buy out of a photo shoot. Advertising charges: There is a £25 charge for every set of amendments, following the first initial set of amendments, which is free of charge, for adverts designed by North East Times Ltd. Cancellations: If an advert is cancelled by the booker within a seven day period prior to our print deadline, the advert will be charged in full, plus VAT.

Editorial: Contributions should include a fully stamped addressed envelope. No responsibility is accepted for drawings, photographs or literary contributions during transmission, or while in the Editor’s or Printer’s hands. Editorial must be received by the 12th of the month or no responsibilty is accepted for errors. Advertisements: Although every care is taken to ensure accuracy, the Publishers regret that they cannot accept responsibility for loss or damage caused by an error in the printing or damage to, or loss of artwork, transparencies or photos. Complaints: regarding advertisements will only be considered for up to a week after publication. Advertising must be received by the 15th of the month. No responsibilty is accepted for errors. © 2014 Published by North East Times Ltd.

BUSINESS NEWS

Regional confidence rises to record high

he latest ICAEW/Grant Thornton UK Business Confidence Monitor (BCM) has found that businesses in the North are continuing to feel confident as the economic improvement gains momentum. Confidence in the region has been on a general upward trend since Q3 2012 and now stands at +45.5, well above the UK national average of +37.2. In line with record confidence seen

this quarter, companies in Northern England have also seen the business environment strengthen. They predict turnover will rise by 5.2 per cent in the next 12 months, having reported growth of 3.9 per cent over the previous year. Increases in sales volumes and gross profits are also expected over the coming year, each by 5.3 per cent, up from the previous yearâ&#x20AC;&#x2122;s growth figures of 3.6 per cent and 4.2 per cent respectively.

The faster growth predicted for the year ahead is expected to be supported by an uptick in both exports and domestic sales. Export growth is projected to accelerate from 2.6 per cent over the past 12 months to 3.5 per cent for the year ahead. However, growth in domestic sales is predicted to be the chief driver of growth, with sales forecast to rise by 5.7 per cent over 2014, compared to 4.2 per cent for the previous year.

Call for employers to incentivise staff

ewcastle-based accountancy firm Robson Laidler LLP is advising business owners to look at ways of incentivising key employees following the publication of new figures suggesting that employers could face a high staff turnover in 2014. According to research from the Institute of Leadership and Management (ILM), a fifth of workers plan to change

their job this year, with a further 31 per cent unsure whether or not they would stay in their current employment. This is likely to pose a challenge for many employers who are looking to boost their workforce as business confidence continues to increase, highlighting the need for business owners to consider how they might retain key members of staff.

Pitching in

fundraising dinner has raised over £6000 for the Novos RFC’s ambitious ‘Pitch-In” appeal to create better playing facilities for its junior and senior sides. Jointly organised by club members Rob Parkin and Fran Mockford, the evening, which was attended by more than 260 fiends and members of the Benton rugby club, was introduced by Newcastle Falcon’s Director of Rugby, Dean Richards. There was a raffle and auction and entertainment by the Newcastle-born singer’s Jason Isaacs.

Exclusive sees double

recruitment and HR consultancy has taken on North East headquarters two-and-a-half times the size of its former premises and doubled the size its team. Exclusive has moved to Prestwick Park near Newcastle International Airport to accommodate its staff of 20. Managing director Mark Ions (pictured here with Julie Elliot of Prestwick Park) said: “The office move topped off a fantastic 2013, which saw growth in both areas of the business and sets up the company for further success this year.

Partnership to bring science to life

orthumbria University and the International Centre for Life have launched a partnership focused on bringing science to life for the public. The partnership will see both institutions work together on research projects, a postgraduate professional development programme and exhibitions.

ar2U has invested around £20,000 in the launch of Car2Instruct, a division dedicated to providing dual-control and short-term replacement vehicles for advanced driving instructors (ADIs) and pre-qualified driving instructors (PDIs), as well as motoring schools.

uccessful businessman and television star Doug Richard has inspired Gateshead College students at a special event to celebrate enterprise and entrepreneurship. The former Dragon’s Den investor shared his business insight with budding entrepreneurs and jobseekers at the college’s Baltic Campus. Students were given hints and tips on how to create the perfect pitch, turn their ideas into cash, identify a profitable business and sell themselves to potential employers and investors.

Fighter pilot talks to students

former fighter pilot jetted into Durham University Business School to talk to students about his transition from the cockpit to family construction business, Gus Robinson Developments, which he took over following the sudden death of his father.

Specialist company motors ahead

Dragon gives students a business lesson

Agency celebrates silver

recruitment agency has marked 35 years in business with its silver Investors In People (IIP) accreditation. Temp-Team, which is head quartered in Gateshead and has an office in Newcastle, has been praised for developing its team and encouraging new ideas.

International training

human resources company has hosted its first global workforce development and training event for the oil and gas sector. Senior executives and operations managers from Brazil, Dubai and the United States jetted into the UK for the four-day event last month, hosted by Darlington-based HR2day.

Aspers rescues Bobsleigh star

ica McNeill, from Consett, was able to compete in the British Bobsleigh Championships last month after Aspers Casino in Newcastle stepped to allow her to compete. Mica was set to miss the contest in Austria after funds were withdrawn at the last moment.

DIARY

Save the date Charity balls, business dinners and seminars.

MASTERCLASS WITH STEPHEN WADDINGTON

BRIC MARKETS UNCOVERED

April

May

JAZZ SUPPER

Teeside University, Darlington Tel: (0191) 500 7780 Web: www.entrepreneursforum.net Email: info@entrepreneursforum.net Price: Free (members) £15+VAT (members’ guests) £50+VAT (nonmembers) Stephen Waddington, European digital and social media director at one of the world’s biggest PR agencies, Ketchum, invites business owners, who want to ensure their brand stands out in today’s market, to this invaluable open event, during which he will be offering a masterclass of best practice in blogging and PR and social media in business.

Marriot Hotel, Gateshead Web: www.gov.uk/browse/business/funding -debt/european-regionaldevelopment-funding Email: gemma.bainbridge@necc.co.uk Price: Free

April

Jesmond Dene House, Jesmond Tel: (0191) 212 3000 Web: www.jesmonddenehouse.co.uk Email: info@jesmonddenehouse.co.uk Price: £45 per person Music-lovers and foodies are invited to this elegant supper event, set in the hotel’s Great Hall. After a sparkling wine reception, guests will be treated to a three-course dinner and live music from professional North East wedding and function band, The Paul James Band, who will be performing a mix of jazz, Latin, soul and classic ballads.

DYNAMO 14 CONFERENCE May

A NIGHT IN MONTE CARLO April

Rockliffe Hall, County Durham Tel: 01325 729999 Web: www.rockliffehall.com/whats-on/ Email: enquiries@rockliffehall.com Price: £49.95 per person Join Rockliffe Hall for a day of luxury and elegance. Inspired by the casino and cars of Monte Carlo, this exciting, black-tie event includes a glass of bubbly on arrival, a twocourse dinner served in the hotel’s Rockliffe Suite, casino games, including roulette, wheel of fortune and blackjack, and a disco that will continue into the early hours.

Created for North East SMEs looking to do business in international markets, this unique one-day event will provide businesses with the opportunity to consult experts regarding specific, international trade issues concerning Brazil, Russia, India and China. The one-stop-shop event, held by the ERDF funded NECC Access Programme, will address matters such as protecting your IP, finding a partner, market entry strategies, taxation and customs requirements.

Civic Centre, Newcastle Web: www.eventbrite.co.uk Price: £70+VAT (early bird delegate) £118+VAT (standard delegate) Aimed at the North East’s leading and growing IT and software companies, local councils and specialist professional services, this inaugural one-day conference, held by Dynamo 14, the North East’s industry-led initiative, will focus on defining the region’s IT economy and encourage collaborative working. Highlights include a keynote speech by BBC technology reporter, Rory Cellan Jones, conference and interactive demos and presentations by leading IT thinkers.

Email jessica.laing@accentmagazines.co.uk with your events

OPINION

North East view points ANDREW MILLER DIRECTOR BARCLAYS WEALTH AND INVESTMENT MANAGEMENT The UK Budget will have little immediate effect on the investment outlook for portfolios but it may have some meaningful consequences for the way they are accumulated and liquidated. The savings ratio is not about to double overnight and we should be aware that many consumers may not be able to make informed choices about pension draw downs. But on balance, saving looks a little more attractive, and the post-crisis trend towards greater simplicity and liquidity in savings products is good news for customers.

BILL MACLEOD SENIOR PARTNER PWC While no one expected a fiscal giveaway, the Chancellor’s announcements built on a programme to improve the tax and broader competitiveness of the UK economy. With the main corporation tax rate falling to 20 per cent from April 2015, the UK will have the joint lowest corporation tax rate in the G20. This, combined with incentives for high tech businesses such R&D tax credits and Patent Box, is helping to boost an influx of businesses into the region. The North East is one of the UK’s main exporting regions, so the announcement to double the export finance scheme to £3 billion, and slash one third off the interest rates, should be encouraging for manufacturers. The winners are those who regularly save and those approaching retirement. North East families should also see more money in their pockets with the rise in the income tax personal allowance. There is a little something for everyone in this Budget, something that was no doubt intentional as the election draws nearer.

Local business men and women share their thoughts …

What do you think of George Osborne’s latest Budget?

ROSS SMITH DIRECTOR OF POLICY NORTH EAST CHAMBER OF COMMERCE The Chancellor promised no quick fixes and he was right to do so. With the North East recovery accelerating, this was not a time for gimmicks that might cause instability. What we got was a series of measures that match NECC members’ priorities. Greater support for exporters and energy intensive industries play to the region’s strengths, while measures on skills and capital investment are also welcome. This was a sensible budget, and the conditions within which North East businesses can continue their strong contribution to UK growth have been strengthened by these announcements.

NICK WILLIAMS WEALTH MANAGER BREWIN DOLPHIN By far and away the most surprising element to the Budget, as the wealth management sector is concerned, was the announcement that ISAs would be simplified, and the allowable subscription increased way in excess of inflation. From July 1, there will be no distinction between cash and stocks and share ISAs, and the annual allowance will jump to £15,000, so use it how you will. Pensions aside, ISAs are the principal vehicle for tax-efficient saving. Without any real wriggle-room on deficit reduction, it seemed unlikely the Chancellor would have allowed us to shelter wealth from our tax returns. Investors have therefore been given the opportunity to make even greater long-term returns without tax being a significant drag. How attractive those returns are relies to a great degree on a sound domestic economy. Obligingly, Osborne – buoyed by a revamped hairdo – proudly announced that economic redemption was indeed in sight.

EVENT

Sintons welcomes Barry Speker OBE DL The Newcastle law firm celebrates its distinguished new recruit.

n March 27, Sintons held a special event for Barry Speker OBE DL, who joined the law firm at the beginning of the year. Staff and clients joined the distinguished lawyer for drinks and canapĂŠs within the firmâ&#x20AC;&#x2122;s office at The Cube in Barrack Road.

What was your first break in business?

What attracted you to your current role?

What has been your career highlight?

And your career lowlight?

What do you enjoy most about your role?

I fell into a retail career following university where I studied Geography and undertook a dissertation on the impact of superstores when major supermarkets were first being developed. My first break was getting a job with BHS, where I stayed for 13 years, until deciding it was time to move onto other areas of retail.

Following BHS, I worked for three years at Henderson Investors in Scotland before moving to Land Securities, overseeing The Bridges in Sunderland and The Gate in Newcastle, but I had the desire to take on the challenge of a larger shopping centre and a larger team.

As I have moved forward in my career, each position has brought new challenges. For me, highlights have included major redevelopments of all of the shopping centres I have managed, as well as encouraging and developing the teams within those shopping centres to excel and, hopefully, enjoy their work.

During my 13 years at BHS, I was constantly moving around. Each year the family was uprooted to another house as I moved from location to location with my job, and that was quite hard. One of the reasons for changing to a career in shopping centres was that it offered me greater stability in family life. Weâ&#x20AC;&#x2122;ve now been in Chester-le-Street for 14 years, and really enjoy our life there. It also enables my Sunderland AFC obsessed wife, Carole, to enforce attendance at Sunderland games. Our children, Andrew and Julia, have become equally obsessed.

The people: in particular, building relationships with colleagues, retailers and partners within the community. I really enjoy working with my team to shape the future direction of our business. An important part of my role is working with business organisations in the city, and I get a lot of satisfaction from being part of shaping the future of Newcastle city centre.

INTERVIEW

10 questions for ...

Phil Steele For the past four years, Phil Steele has been at the helm of one of the top ten city centre shopping destinations in the UK, as general manager of intu Eldon Square.

What's your biggest challenge? Time. I need 48 hours in a day … or a clone.

Who are your heroes, in and out of business?

What is the best piece of business advice anyone has ever given you?

What does the future hold for intu Eldon Square?

What do you do to relax?

In business, my local hero would probably be Sir John Hall, who I have had the pleasure of meeting on a number of occasions, due to intu’s ownership of both intu Eldon Square and intu Metrocentre. Sir John transformed the shape of retailing, not only in the North East, but in the UK , as intu Metrocentre was the first major regional out-of-town shopping centre in the UK , and remains to this day the largest shopping centre in Europe. Although I am a Sunderland supporter (it’s either that or a divorcee) I had the pleasure of meeting, on a number of occasions, local hero Bobby Robson, who was an inspirational man and a great ambassador for the North East. Niall Quinn did a huge amount for Sunderland Football Club’s standing in the North East. He was, and still is, really passionate about the region and totally appreciates and values the fans.

When I was looking to move on from BHS, 17 years ago, I sat in the same office I currently occupy to have an informal chat with the then general manager, George MacDonald, who recommended a career in shopping centre management. He showed me a few relevant publications advertising opportunities and six weeks later I was the manager of Cameron Toll Shopping Centre in Edinburgh.

Over a ten year period, to 2015, we will have spent £220m on extending and refurbishing the centre. The next phase of our exciting development is the creation of 21 restaurant units in the malls adjacent to Grey’s Monument. There’s already been a large amount of interest from restaurant operators who want to be part of the scheme, and we’re looking to complete this by Christmas 2015.

Carole and I love to travel. We were in Alaska last year, and this year we’re off to South Africa and Mauritius. We both really enjoy adventure holidays, and like to keep active and stimulated. I also enjoy getting out onto the golf course, and I try, unsuccessfully, to reduce my handicap.

www.intu.co.uk/eldonsquare

APPOINTMENTS

On the Move Your monthly guide to appointments and promotions.

RICHARD RAFIQUE AND AMANDA BURBRIDGE

STEPHEN WADDINGTON AND SARAH HALL

LUCY BIRD, HELEN MOORE AND GRAEME THOMPSON

North East chartered surveyors firm, Bradley Hall, has appointed two new associate directors. Richard Rafique, who joins the firm from J W Wood Estate Agents in Durham, will be based at the Grey Street office in Newcastle, while Amanda Burbridge, who has previously worked at Sanderson Weatherall in Newcastle, will join the residential sales team in Gosforth as a valuer. Both are experienced chartered surveyors and members of the Royal Institution of Chartered Surveyors.

The national body for public relations professionals, Chartered Institute of Public Relations (CIPR), has appointed Stephen Waddington and Sarah Hall to senior roles. Stephen, a best-selling author and leading expert of digital communications, has been named president for 2014, the most senior elected office in the Institute, while Sarah, managing director of Sarah Hall Consulting, has been reappointed to the CIPR Board and as chair of the Professional Practices Committee.

Live Theatre, Newcastle, has appointed three key members. Lucy Bird takes the role of director of enterprise and development, while Helen Moore joins as director of education and engagement and Graeme Thompson as creative producer. In their new roles, Lucy will be working on fundraising activity and commercial income, Helen will advocating for the work of the theatre’s education and participation department, while Graeme will manage commissions and plays through the theatre’s artistic programme.

KIMBERLEY BEETHAM

RACHEL SWINBURNE

LEAH DUFFIELD

Insolvency practice, Robson Scott, which was established in Darlington nine years ago and expanded to Tyneside earlier this year, has appointed insolvency specialist, Kimberley Beetham, to its new Gosforth office. Kimberley, who studied law and psychology at university, qualified as an insolvency technician, having passed her certificate of proficiency in insolvency last year. She joins Robson Scott from the North East office of a national business rescue and recovery firm.

Newcastle law firm, Clarke Mairs LLP, has appointed solicitor, Rachel Swinburne, to its team. Rachel, whose legal career spans more than 20 years, joins the firm after 19 years as senior solicitor at Swinburne and Jackson’s Gateshead and Hexham offices. In her new role, she will advise clients on all aspects of wills and estate planning, trusts, succession planning and inheritance tax.

North East law firm, Gordon Brown Law Firm, has appointed Leah Duffield to its growing wealth management team. In her new role, Leah (right), who is a solicitor with over three years’ industry experience within wealth management, will support her colleagues between the firm’s two offices in Newcastle and Chester-le-Street, advising clients on a number of matters from health and welfare to tax planning and will drafting.

EVENT

Shamrock Ball Good craic is had by all at the North East and Irish network’s annual event.

n Saturday, March 15, the North East and Irish network, LIONRA held its highly anticipated Shamrock Ball at The Hilton Newcastle Gateshead Hotel. Accent Magazines Ltd was a media partner of the event, which saw more than 300 people in attendance to help celebrate St Patrick’s Day in style. Guests were greeted with a Black Velvet drinks reception, a three-course Irish themed meal, live auction and prize games. The evening's entertainment was provided by Celtic Spirit who travelled from Ireland to perform Irish dancing and traditional Irish music. The night was then wrapped up by the fantastic Baghdaddies band, with guests dancing into the early hours. All proceeds from this year's Shamrock Ball are distributed to LIONRA’s two supporting charities; The Percy Hedley Foundation and the PSPA.

BUSINESS

Taking on the world One of the most diverse and fascinating speaker lineups to grace a North East business stage is set to come together this spring to inspire entrepreneurs. he Entrepreneurs' Forum has put together an inspirational programme for its annual Together We Can Take on the World business conference, taking place for the first time at Baltic Centre for Contemporary Art, Gateshead, on May 15. With speakers whose organisations operate locally, nationally and globally, the themes of the day will include starting from nothing, taking risks and making mistakes to having the courage to be a pioneer and how to sustain success. The conference also gives entrepreneurs the chance to meet socially, gain knowledge, learn from the experience of others and share contacts during the day and afterwards at a post-conference drinks reception.

Caprice Bourret: whose plan B eight years ago following a highly successful career as an international model and TV personality was to plough her own money into her By Caprice Lingerie business. Caprice finances, designs, models and markets the brand herself to major retail chains and independents in the UK, South Africa, USA and Scandinavia. Since 2007 the brand has expanded into swimwear and sleepwear. Kresse Wesling MBE: co-founder of Elvis & Kresse, a business built on discovering,

Sir Tom Shebbeare

intercepting, reengineering, changing perceptions and creating something new. It’s a story that started with decommissioned London Fire Brigade fire hoses that were destined for landfill before Kresse rescued them. They were the first of 200 tonnes of waste material that have been reborn as bags, belts, wallets and home accessories since 2005.

North East, is now being rolled out across the UK. Tom was the first employee and director of The Prince's Trust and now chairs a number of UK companies including the BAFTA winning Spring Films and Virgin Money Giving. He will talk about his experience of starting enterprises in both the charitable, notfor-profit and commercial sectors and the critical importance of mentoring.

Paul Shoker: a global serial entrepreneur with 27 years’ experience in communications and new media. In depth and hands on experience in identifying the building blocks that lead to growth and profitability, operational go to market, sales and marketing management. Direct experience in M&A, raising capital via public markets, VCs and private equity deals. Current focus areas include vice chairman and founder VentureFund.com a mentoring and funding enterprise. benefitsPLUS, one of India's leading online social reward and recognition platforms for companies and their employees, and founding member and board director of Koovs.com, India’s leading online fashion forward catalogue based in London and New Delhi, India.

The spotlight will also shine on North East entrepreneurs when a panel of Ward Hadaway’s Fastest 50 high-growth local businesses take to stage to share their experience and lessons learnt. With more speakers still to be announced, Forum chief executive Nicola Short said: "Our not to be missed full-day entrepreneurs’ conference is the North East's biggest event dedicated to entrepreneurship and entrepreneurs, and never fails to inspire. "From launching a pioneering start-up to running a global corporation, our speakers will showcase the entrepreneurial journey and all the challenges and rewards it can bring at each stage.”

Sir Tom Shebbeare: the chairman of Richard Branson's Virgin StartUp which, following a pilot programme run by Virgin Money in the

Kresse Wesling MBE

Paul Shoker

The conference starts at 9am on Thursday, May 15 and costs £99 for Forum members and guests and £125 for non-members. To book, visit www.entrepreneursforum.net

Caprice Bourret

BUSINESS

How do you start your day? By Rod Findlay, consultant at Your Sport Consulting.

am sure most people have a morning routine. One of the pleasures of a holiday or the weekend is being able to step out of the usual. But routine can be positive and a good start to the working day. It can set you up for success in both the short and longer term. One of the disadvantages of travelling a lot through work is not having a routine. As I was on another long train journey I started to imagine what a routine might bring and what actions might best be incorporated to be successful. I categorised my thoughts into looking after yourself, looking after your business, and looking after the To Do List.

Looking after yourself Many successful people start the day with exercise. The benefits of exercise are well documented and there are many motivations for people to incorporate it. Barack Obama has said, "I do it just to clear my head and relieve me of stress". That seems a pretty positive way of getting things underway. Exercise produces endorphins and getting a good buzz in the morning can last the whole day. It is also a good discipline to get exercise out of the way before any competing demands get in the way during your working day. But your routine might instead be about your mental health. I listen to a monthly podcast by a New Zealander, Bevan James Eyles. Bevan discusses health and fitness. One of the techniques he adopts in life is to read some pre-filed quotes and positive affirmations. He feels that puts him in a positive frame for the day. Alternatively you might, “visualise how you will make your

EXPERT VIEW Rod Findlay Consultant Your Sport Consulting Email: rodfindlay@yoursportconsulting.com Twitter: @rodfindlay

might be perfect for looking after your business. Not taking a too literal definition of the start of the day, you might use the first hour to be the person who starts the phone calls. How many times have you played voicemail tennis with a customer or client? Most meetings are not scheduled at the start of day and dedicating this time to customer service will develop relationships which might protect your business.

Looking after your To Do List day”, as Tony Robbins urges. That might not be everyone's cup of tea but the morning is a great time to do some thinking. The late Steve Jobs is quoted as saying, "Every morning I asked myself 'If today were the last day of my life would I want to do what I am about to do today'". Of course most people would not choose to spend their last day poring over spreadsheets or submitting VAT Returns but these are necessary for a successful business. The intent is sound though. Do you have your daily and life priorities right? The morning can be a good time to consider those questions.

Looking after your business You might not feel comfortable contemplating personal priorities at the start of the day. However, the point could equally apply to your business plan. Maybe 30 minutes at the start of each day reviewing what projects you have on or considering an area of your company strategy would be beneficial. That quiet time before the phone calls start or colleagues start arriving

You might prefer not to look after yourself or your business but successful people also use the start of the day to look after their To Do List. Both when I worked in London and when I was chief executive at a professional rugby league club I found that the day was quietest in that first hour. That was the time to do real work and not check emails or do the smaller tasks because I knew I would not be interrupted by any of the day's challenges. It is also the best time to ‘eat the frog’, meaning do the things you don't want to do but actually need to do. Making sure frogs are the first thing that gets done leaves you free to do the things that also need doing but which you enjoy. I started this article by questioning what advantages a routine might bring and what might be incorporated in order to be successful. Having discussed some of the possible elements I realise that travelling and no fixed routine is no reason not to develop these strategies. Incorporating them could be a routine in itself. It is not the time for New Year Resolutions but I plan to use some of these from now on.

LAW & FINANCE

Win the best

talent Bryony Gibson, managing director of Bryony Gibson Consulting, on what to do to ensure you attract the best people to your business.

ith a resurgent economy and widening skills gap, attracting and retaining the brightest talent should be high on the agenda of any ambitious company. We all want high-flying employees who create a positive impact and drive our business forward. With more vacancies in the UK than at any time since the recession began in 2008 (580,000 according to the ONS), talent is a scarce commodity and identifying and recruiting the top performers is no mean feat.

EXPERT VIEW Bryony Gibson Managing director Bryony Gibson Consulting Tel: (0191) 375 9983 Web: www.bryonygibson.com Twitter: @bryonygibson

Manage your brand The most desired employer in your industry is more than likely the most well-known. This means to compete for the best you need to manage your reputation effectively. If you want to encourage people to think of you as a business they’d love to work for, you need to first understand the perceptions they have of you as an employer. Once you know where you stand, you can make sure you’re consistently sending out the right messages to combat any negative opinion that might be holding you back.

Know what you want Clearly defined roles, responsibilities, requirements and career paths will make you a more desirable employer. To create a persuasive recruitment campaign you need to let potential employees know not only what you want from them, but what it is you’re offering in return and what makes you different from the rest. Be clear on skills and competencies. Try

taking a closer look at all the successful people that have worked in your organisation (past and present). If you can recognise the traits they have in common, you’ll be much better equipped to pick out who your most successful employees are likely to be.

Create effective teams It’s often said people leave their bosses and not their companies, so consider carefully who you promote to positions of management. In reality, a lack of opportunity for personal development is the number one reason people decide to move on, but make sure you remain resolute when promoting people in to leadership roles. Try to ensure this is earmarked only for those who actively enjoy investing time in others, helping them succeed and grow.

Be flexible Don’t be afraid to consider more experienced applicants or people re-entering the work place. If you’re open-minded you might be surprised

at the number of great people out there. It’s rare to discover what’s special about a person from their CV. It’s often the connection you make that tells the true story because you can train for skills, but not a positive attitude. While technical skills vary between industries, there are certain attributes to look out for in any recruit: general intellect; strong work ethic; initiative; personal values aligned to the business; desire to learn; sense of responsibility; accountability; and being a team player. Employees who are talented and fit culturally can be hard to find, so if you recruit someone who turns out to be aligned to your company but doesn’t work out in the position you employed them for, try moving them to another role that makes better use of their strengths.

Keep it simple If you treat potential employees like they’re your customers you will never go far wrong. Even if you don’t employ them, you want them to leave as advocates who would work for you in the future. If you know what you’re looking for, be quick and act fast. Don’t give the competition any chance to beat you to the best people. Advertise, interview, offer and provide feedback … and once you’ve found the right people, don’t be afraid to fight for them! Contact Bryony Gibson for help finding the right tax & accountancy role or recruits on (0191) 375 9983. Alternatively, visit web: www.bryonygibson.com or follow Twitter: @bryonygibson

EVENT

Fairs Cup anniversary dinner Guests celebrate 45 years since Newcastle United won the European football competition.

he Hilton Hotel Newcastle Gateshead recently played host to a 45th anniversary dinner to celebrate Newcastle Unitedâ&#x20AC;&#x2122;s triumph in the 1969 Inter-Cities Fairs Cup. Guests enjoyed a sumptuous five-course meal, accompanied by an array of fine wines, and were entertained by anecdotes from the players who attended.

BUSINESS

Left to Right: John Logan, Jon Storr, Fiona Setch, Nick Devitt, Gill Hall and Mike Jobson.

Coaching growth A specialist business coaching provider boosts its team of experts. xford Innovation, a provider of specialist business coaching, has appointed five new coaches to meet demand from entrepreneurs across Northumberland. Since the launch of the Business Northumberland High Growth Programme in April 2013, Oxford Innovation has been working with a wide range of local businesses in areas including maximising sales growth, expanding into new export markets, commercialising product innovations and developing brand identity. The new associate business coaches are John Logan, Jon Storr, Nick Devitt, Fiona Setch and Sandra Innes. With various backgrounds in business development and mentoring, the new recruits have a wealth of expertise in providing highquality, tailor-made coaching to assist local entrepreneurs and support Northumberlandbased businesses with high growth potential. John Logan from Corbridge in the Tyne Valley has years of experience working as a trainer with multi-million pound blue chip companies. Former clients include Associated British Foods, Wilkinson Sword and grocery giants ASDA, Morrisons and Tesco. He also has plenty of 'hands-on' experience after launching his own business and growing it into a regional market leader and also runs his own training consultancy business. Finance expert Jon Storr joins the Oxford Innovation team from Rio Tinto Alcan. Jon is a chartered accountant with an impressive track record both in the UK and overseas in senior financial positions with companies including Blue Circle, Boots the Chemist and latterly Rio Tinto Alcan as financial director of UK operations. He has also led a number of

management buyout teams in several business sectors. Associate coach Nick Devitt’s areas of expertise lie in product and service design and development. He was part of the team that established the Centre for Industrial Design at Northumbria University and is the founder of a successful digital media company and a longtime adviser to SMEs. All his work is geared toward enabling innovation and developing valuable opportunities for a range of companies

Sandra Innes

with many involved in healthcare, automotive and training. Newcastle-born Fiona Setch worked in Italy, Saudi Arabia and London before returning to her North East roots. Fiona is an experienced, highly-qualified coach and facilitator specialising in leadership coaching, motivating and inspiring individuals and teams, personal effectiveness, interview skills and career coaching. For the past 12 years she has been providing these services through her own North East-based training and

coaching business. Sandra Innes is a pragmatic business coach with a broad range of experience gained during 20 years with a major multi-national and six years working with small to medium sized businesses in the North East. She is skilled at identifying and addressing key issues and is an experienced facilitator for business teams developing new strategies and marketing plans. Oxford Innovation’s coaching methods have proved successful elsewhere in the UK, where the organisation has worked with over 2500 high growth businesses. And despite the challenging economic circumstances of recent years, the company has helped its clients across the UK access over £100 million of funding, creating or safeguarding more than 1600 jobs. Mike Jobson is the Business Northumberland High Growth programme manager at Oxford Innovation. He said: “Since we launched last year the demand for our service has been steadily increasing as more local companies hear about the positive impact we have on our clients’ businesses. “It’s a real pleasure to welcome our new associate coaches to the team. Increasing the team extends our range and allows us to work with even more ambitious businesses in Northumberland to support their growth.” The Business Northumberland High Growth Programme is funded by the North East European Regional Development Fund (ERDF) and is delivered in conjunction with Arch, The Northumberland Development Company and Northumberland County Council. Anyone wishing to find out more about the Programme and how Oxford Innovation can potentially support their business should call (01670) 528403 or email northumberland@oxin.co.uk.

EVENT

Left to right: Rachel Bell (Barclays), Andy Brown (Growth Accelerator), Paul Smith (Barclays) and Stewart Blackett (Barclays)

Left to right: Victoria Stembridge (HSBC), Dean Whittaker (HSBC), Stephen Gibson (HSBC) and Kate McLean (HSBC)

Left to right: Silvana Michelini (Sum Accountants) and Kim Scott (Business Impact)

RMT post-Budget breakfast Business leaders reflect on the implications of George Orsborne’s latest Budget.

Left to right: Louise Heavisides (Handelsbanken) and Nick Lansberry (Johnson Tucker LLP)

Left to right: Maxine Pott (RMT) and John Gould (DWP LLP)

ore than 200 North East business leaders gathered to analyse the implications of George Osborne’s economic vision for the UK at RMT Accountants & Business Advisors’ annual post-Budget breakfast event last month. Led by RMT directors John Richards and Anthony Andreasen, and held at Newcastle’s Assembly Rooms, the event examined the expected outcomes of the key announcements in the Chancellor’s fifth Budget around corporate and personal taxation, business investment and tax planning. Stephen Adair from the Newcastle office of St James’s Place Wealth Management Group also addressed the event on the Budget measures relating to pensions and savings.

Left to right: David Pledger (RMT) and Stephen Young (Northumbria Asset Finance)

Left to right: Terry Brown (Lloyds Bank Commercial Finance), Anthony Josephs (RMT) and Robin Adams (Watson Burton)

Left to right: Martin Lea (RMT) and Mark Dowell (Mia Sposa)

Left to right: Margery Gledson (Ellis Bates) and Ian Willans (Ellis Bates)

Left to right: Pat Dellow (HSBC) and Greg Bolton (RMT)

Left to right: Tim Aisbitt (Bradley Hall), Mike Pott (RMT) and Richard Rafique (Bradley Hall) Left to right: Pat Atkinson, Denise Hosking and Fiona Bruce (RMT) Left to right: Mark Adams (Hay & Kilner), Jonathan Waters (Hay and Kilner) and Matthew Flinders (RMT)

Left to right: David Downing (Sanderson Weatherall) and Matt Foster (Mincoffs) John Richards.

Left to right: Stephen Slater (RMT), Ross Golightly (Sphere Consultancy) and Paul Hutton (Boxmodel Digital)

LEGAL & FINANCIAL NEWS

More More More Newcastle law firm assists with online gourmet food business.

ntony Michaelides, whose family’s company has run Newcastle’s historic Assembly Rooms for 40 years, has added a gourmet food delivery business to his portfolio, with the help of Sintons Law Firm. Together with wife Fiona, Antony launched the online business just before Christmas, and is now taking on another five chefs to keep up with demand. More More More has been established with the support of Newcastle law firm Sintons’ partner Christopher Welch, who has worked with the Michaelides family for more than 20 years. Christopher said: “The Assembly Rooms has, over the past 40 years, built an outstanding reputation for its quality and commitment to excellence in many areas, not least its food.That foundation is now the basis for More More More. “This is an exciting new venture for Antony and Fiona and both Sintons and I are very pleased to be able to support them with the creation of More More More, which has got off to the strongest of starts.”

Top marks for Chris

n insolvency expert from Robson Scott has qualified as an Insolvency Practitioner. Chris Horner sat the IP examinations with 260 others nationally. Only 51 passed all three papers, and he was one of just two in the North East. The 27-year-old has worked across the region from Robson Scott’s headquarters in Darlington, since 2009, and its new office, which opened in Gosforth last year. Chris said: “It has been incredibly hard work and I am thrilled to have passed.”

Antony Michaelides and Christopher Welch

RTI penalties to be phased in

ewcastle-based accountancy firm Robson Laidler LLP is advising employers that the introduction of penalties for late filing and late payment in relation to Real Time Information (RTI) will be staggered, rather than coming into force in April, as originally planned. HMRC’s new timetable for the introduction of penalties will be April 2014 for in-year interest on any in-year payments not made by the due date; October 2014 for automatic in-year late filing penalties and April 2015 for automatic in-year late payment penalties.

Julia joins Ward Hadaway

aw firm Ward Hadaway has strengthened its specialist property team with the appointment of Julia Kenny as an associate. Julia has 15 years' experience working on a wide range of property issues and has advised on a range of developments in the North East, including the Middlehaven scheme on Teesside. She also played a part in advising on aspects of the Olympic Village in London and on regeneration projects in the North West.

LAW & FINANCE

Introducing Universal Tax Strategies UTS’ Peter Rutherford, introduces his new venture which, along with his partners, is set to revolutionise financial advice.

ome of you may know me as the former CEO of Rutherford Wilkinson Plc, a firm I sold in order to try something new. So, please allow me to present Universal Tax Strategies. My partners and I believe it is something original and inventive in the financial advisory space. Financial advice firms tend to be a cottage industry, with individual advisors typically working in splendid isolation, and in many cases without the experience or resource to research and develop innovative and appropriate solutions. The few larger firms tend to limit their advisers and err towards the “plain vanilla”, fearing innovation will be uncontrollable. In contrast, at UTS, the partners collectively have in excess of 100 years of experience in the industry at a senior level and use that knowledge to deliver a collaborative approach to problem solving for our clients. We think outside the box and use only common law and/or statutory solutions to minimise taxation. The experience is delivered by Ray Simpson, who started in financial services in the early 70s and is the man who invented Phased Retirement, which was a fantastic innovation in the early 90s and is now successfully used by retirement planning advisors throughout the country. David Hughes and I began our careers with the Norwich Union in the late 70s, when we both had more hair (especially David!). David went on to run Furness Houlder and

latterly went on to develop Ellis Bates into one of the top 20 advisory firms in the UK. Paul McAtominey, previously a director of Ellis Bates and earlier at Rutherford Wilkinson Plc, is considered one of the most knowledgeable pension advisers in the region. Paul is also an ex Norwich Union man, starting there in 1985.

So how can we help? Our focus is protecting family wealth and ensuring the wealth goes to where our clients want it to go with as little tax charge as lawfully possible. For example: • Many of our clients who have successfully built up businesses are able to leave their pensions untouched, secure in the knowledge that until aged 75, the funds can pass to their spouse or dependents free of tax, should they die before that time. However, in changing times some have to alter their plans and draw on their pension. This action creates a potential tax charge of 55 per cent on the balance of the fund on death. The same thing happens on attaining age 75. With advice, this tax charge can be entirely avoidable, allowing the full value of remaining pension funds to pass down the generations tax efficiently. • In addition, subject to individual circumstances, you can make an investment protected by statute that will immediately remove wealth from your estate. The

investment is free from inheritance tax, yet also yields a tax efficient income leaving the balance to the next generation without the 40 per cent tax levy. • We are also dealing with clients who are concerned at the changes in pensions due from April, when the lifetime limit on pension funds reduces from £1.5 million to £1.25 million. Indeed, even a £600,000 fund will breach the lifetime limit after 13 years at a net growth rate of 6 per cent pa and without additional contributions. The numbers appear huge but, in practical terms, this means that the maximum pension you can draw without a tax penalty reduces from around £75,000 to around £56,000, and that retirement income can be taxed as highly as 70 per cent. When George Osborne introduced this measure he claimed it would only affect the top 1 per cent of pension holders. In fact, HMRC have calculated that this will affect around 360,000 people. There are strategies that can help reduce or avoid these (and other) penalties, but you need to act URGENTLY as you only have until April 5 to plan for many of these. Please do note that initial consultations with us are without charge. UTS is based at Aire House, Mandale Business Park, Belmont, Durham. Tel: (0191) 374 0333, email: info@utsllp.co.uk, web: www.utsllp.co.uk.

LAW & FINANCE

Alan’s view Partner at Rowlands Accountants, Alan Hynd, reflects on his past 30 years in the accountancy industry. Having managed your own business, worked client-side and now as a partner at Rowlands, you have stayed at the coalface of the accounting industry here in the North East. How has this changed over the years? In two words the change has been ‘astounding’ and ‘enormous’. For example, it is much more difficult to set up a practice now. Regulation is a significant factor in this, as well as the limited availability of finance if you want to purchase one. Communication has also evolved massively and is now instant. The internet creates challenges, as well as endless marketing opportunities. Whether everyone actually needs the instant access and instant response that is on offer today is up for debate as far as I’m concerned. Internet security is now a big issue with regard to client and personal data, not to mention issues such as money laundering.

How has the type of support that SMEs require changed over that time?

It used to be the bank, the lawyer and the accountant as the entrepreneur’s best friends in business (not in any specific order). This was often a network of contacts who worked together and met regularly formally and informally. Such a system is no longer possible. The financial crisis has put an end to that with the banks now exercising more caution and reluctance to fund and guide businesses through difficult times. Both the legal and accountancy sectors have had to change dramatically to meet their own regulatory requirements and the massive changes that have hit the financial sector. SME support has therefore been greatly diminished sadly.

What predictions would you make for the region’s accountancy sector over the next decade? There will be more consolidations and mergers at the top end of the profession. As regulation begins to relax, competition to smaller firms will come from unqualified businesses offering fixed price, quick fix work. The three best friends in business principle will be gone forever with the re-emerging banks dominating the financial sector.

You have been a strong driver behind some of Rowlands’ recent acquisitions. What’s next for the firm? The firm’s strapline is ‘expertise at your side’ which communicates our common aim to provide the service to our clients that we have always believed in. Whatever we do, the customer will always come first. We are also committed to promoting from within up to partner/director level so that the firm can continue to grow and develop. Last but certainly not least we will continue to look to make strategic acquisitions as and when we believe that they fit in with our policy and aims to secure a better future for all involved at Rowlands.

What do you love most about living and working in the North East? Everything. It is such a great place to live and work, we have everything from countryside and coast to culture, the arts and sport. I just wish our southern neighbours agreed! For further information on Rowlands visit www.rowlandsaccountants.co.uk

LAW & FINANCE

Breaking the silence Major Family Law’s Lucinda Connell looks at Clare’s Law and the disclosure of domestic abuse.

EXPERT VIEW Lucinda Connell Senior Solicitor Major Family Law Tel: (01661) 824582 Email: Lucinda@majorfamilylaw.co.uk Web: www.majorfamilylaw.co.uk

nternational Women’s Day in March saw the rolling out across the country of a scheme to protect women against violent partners. The Domestic Violence Disclosure Scheme, known as Clare's Law, allows the police to disclose information about a partner's previous history of domestic violence or violent acts. Home Secretary Teresa May indicated that this was part of a raft of measures introduced by the Government to, “hand control back to the victim by ensuring they can make informed decisions about their relationship and escape if necessary”. Anybody can make an enquiry, but information will only be given to someone at risk or a person in a position to safeguard the victim. The scheme was initially piloted in four police areas for a period of time before being rolled out. Guidance from one police force indicates that whilst checks will be carried out as speedily as possible, they can take up to 35 days to complete. While the Home Secretary asserts the scheme will provide, “life saving information”, others are already questioning its practicality and whether it will actually go any way towards improving the situation. Jane Keeper from domestic violence charity.

Refuge says the law will do very little as it is targeting the wrong problem. She said: “Most perpetrators of domestic violence are never known to police, social care or the other agencies - so usually if a woman asks the police the likeliest thing, even if he is a perpetrator, is they are not going to know anything”. In the case of Clare Wood, after whom the law has been named, she met her partner on Facebook and knew nothing about his history of violence against women, which included threats, repeated harassment and the kidnapping at knifepoint of one of his exgirlfriends. Her murder at the hands of her partner led her father to campaign for a change in the law. It’s easy to see how her father would feel justified in arguing that his daughter may still be alive in the information on her partner had been disclosed in time, but on the other hand, hers were specific circumstances, and there is no guarantee that she herself would have sought the information even if it were available. The law does provide for any concerned third party, such as a parent, neighbour or friend to make an application if they are concerned about you, but on what basis are any of those people really justified in intervening in the relationship to such a level? If their concerns are so great, is not more likely that

they will be calling the police at the time of a suspected incident? What if a parent dislikes their child’s choice of partner and makes a request which does not reveal any history? What damage could that do to the parent child relationship? And there is also the argument that if a person needs to make the request about their partner, should they really be in the relationship at all – irrespective of the outcome of the request. While steps taken at parliamentary level to provide additional protection to victims of domestic abuse are always to be welcomed, it’s not easy to see how this step will provide any realistic protection. On the other hand, other recent changes such as the simultaneous introduction of Domestic Violence Protection Orders seem more likely to offer practical and real protection. This new power will enable police and magistrates' courts to provide protection to victims in the immediate aftermath of a domestic violence incident. DVPOs can be used to provide immediate protection to a victim where there is not enough evidence to charge an alleged perpetrator and provide protection to victims via bail conditions. A DVPO can last for up to 28 days, during which time the perpetrator can be prevented from having contact with the victim.

LAW & FINANCE

It’s not all about ISAs Jo Jackson, financial planner from wealth manager Brewin Dolphin urges savers to make full use of reliefs before the tax year end.

hen it comes to making your savings and investments work hard, it is just as important to make the most of your tax reliefs as it is to chase the best interest rates and portfolio returns. These naturally include ISA allowances, but savers are often unaware of other simple ways to enhance their financial planning strategies. Wealth manager Brewin Dolphin has highlighted some of the key ways to make the most of tax reliefs before the end of the tax year on April 5, the benefits of which will last a lifetime. Jo Jackson, financial planner at Newcastle Brewin Dolphin, comments: “ISAs are just one example of the ‘low effort’ strategies that people should implement every year which, over time, can greatly enhance their savings. The end of the tax year is approaching rapidly, and we urge savers to make full use of the reliefs available to them. Just remember to seek professional advice as everyone’s individual circumstances are different.” Brewin Dolphin’s top five tips are:

Use your ISA allowance • Those aged 18 and over can invest up to £11,520 each. • Parents can also fund Junior ISAs up to £3720 each (which equate to a total of £34,200 for a family of five). • Remember that income and capital gains from ISAs are tax free, so consider using the allowance for your risk based investments rather than your cash.

Consider possible pension contributions • The pension Lifetime Allowance (LTA) reduces to £1.25m on the first day of the new tax year (April 6), so check your pension

benefits before then. If you expect your pension fund to exceed the LTA when you retire, consider applying for ‘Fixed Protection 2014’ – but beware as this might preclude you from further pension savings once you have applied for it. We strongly recommend seeking professional advice. • The next tax year will also see the annual pension contribution which attracts tax relief at your marginal rate reduce to £40,000 gross. You should check this year and contribute the maximum amount if your UK relevant earnings allow it. • You will receive 20 per cent tax relief if you make a stakeholder contribution of up to £3600 gross for your children or non-working spouse • For parents: if making a further pension payment brings your individual taxable income(s) below £50,000, you may be able to reclaim/retain child benefit (you would currently receive £2449 pa in child benefits for three children of education age).

Transfer assets • Transfer income producing assets to your spouse or civil partner if they are a lower rate tax payer. Calculate the income from the asset per £1 and transfer enough to use up the lower tax band. (e.g. Mrs X is a 40 per cent taxpayer, Mr X is a 20 per taxpayer, so transfer assets to Mr X) • The same can be done with regard to capital gains, which is charged at 28 per cent for high rate taxpayers and 18 per cent for basic rate. Transfer assets with gains to the lower rate taxpayer and use up both of your allowances, which stand at £10,900 each for the 2013/14 tax year • When it comes to inheritance tax, you can use your annual exemption allowances of £3000 each for the 2013/14 tax year. If you didn’t use last year’s allowance you can add that, increasing the allowance to £6000 each

Offset losses to reduce your capital gains tax • Consider ‘realising’ a gain or loss to offset against your annual CGT allowance (£10,900) • Remember also that you can effectively increase your CGT allowance if you decide to sell one of your assets at a loss, since this can offset gains elsewhere • Note that excess losses can be carried forward, but normally have to be claimed within four years

Seek advice on other forms of enhanced tax relief • For those with a higher risk appetite, an Enterprise Investment Scheme (EIS) or Venture Capital Trust (VCT) can offer some great tax incentives, but it is essential to seek advice before investing in this sort of scheme • You can invest up to £1m into an EIS per tax year, although note that you must remain invested for a minimum of three years. For those with a medium term investment horizon, benefits include 30 per cent income tax relief on the premium, deferral of capital gains tax and the ability to offset capital losses against your income tax bill • You can invest up to £200k per tax year into a VCT, (minimum 5 years) the benefits of which include 30 per cent income tax relief on the premium, and dividends that are free of income tax • Note that to receive the 30 per cent tax relief you need to have paid at least the equivalent amount in income tax To speak to Jo about your financial planning needs, please call (0191) 230 7155; or email jo.jackson@brewin.co.uk

LAW & FINANCE

Behavioural finance Barclays’ Richard Clark examines three common ways investors’ emotions can cost them.

EXPERT VIEW Richard Clark Private banker Barclays Wealth and Investment Management Web: www.barclays.com/wealth

lassical finance typically assumes that investors are rational, emotionless beings for whom all that matters are risk adjusted returns. In truth, investors are not perfectly rational; we are human, affected by various emotions and biases. At Barclays, we help investors manage their emotions by merging the best of classical finance with the evolving ideas of behavioural finance. One part of managing your emotions is knowing yourself, which is why at Barclays we have developed the Financial Personality Assessment (this can be taken at www.investmentphilosophy.com). This helps our investors understand different facets of their financial personality and thus how they will respond to market movements. Another key part of managing our emotions is being aware of their differing affects on us over the course of the market cycle. Barclays’ Behavioural Finance team have researched investors’ emotions at three different stages of the investing journey and below we provide ways to overcome them.

Recovering markets: Reluctance Reluctance is the ‘default’ state for most investors. In normal circumstances we fear taking a risk and getting it wrong, more than we fear missing out. So many investors sit on the

sidelines waiting for the ’perfect’ opportunity to invest. This provides comfort in a very simple way – you cannot lose if you don’t get involved – but at a very high price, over the long term it can cost you 4-5 per cent per year. Investors who are naturally prone to reluctance may benefit from phasing their investment gradually over time. Although phasing investment may be less efficient, it is a price worth paying if it helps a reluctant investor to invest.

Rising markets: Herding and the fear of missing out As markets soar, enough good news stories can turn reluctance into a fear of missing out. It then feels uncomfortable not to be in the market, so the investor follows ‘the herd’ and enters the market. A sustained period of positive results has helped to blur any fear of loss and perceptions of risk. Being aware of the powerful feeling of not wanting to miss out can be enough, but for some investors delegating the investment process to a professional (i.e. the use of active management and advisors) will be more effective.

The sell off: Emotions win over When markets are falling, loss aversion and denial tend to cause investors to hold onto their

investments – it hurts to give up on a oncehopeful investment and, more so, to turn a paper loss into a real loss. But in the meantime, stress and anxiety build up. Most of the time when investors sell in crisis it is because they have run out of the emotional resilience needed to hold investments through the fear and anxiety – this is one of the most costly financial decisions an investor can take. For someone strongly inclined towards ‘taking action’ when faced with a challenging situation, inaction can make a stressful time even worse. A good strategy here is to look for small changes that can be made to the portfolio, allowing the investor to fulfil the need to ‘do something’. Better a little action, mostly harmless, than costly capitulation. Those who advocate the maximising of riskadjusted returns at all costs often forget that investors have emotional needs too. In our view, what investors require are anxiety-adjusted returns, which takes ‘being human’ into account and involves thinking proactively about how the comfort we all crave along the investment journey can be acquired as cheaply and efficiently as possible. That said it’s important to recognise that no matter what strategy you take towards investment, you can still lose money. Nor are we suggesting that following these approaches will definitely ensure that returns will be greater or losses smaller than they otherwise would have been.

Barclays offers wealth and investment management products and services to its clients through Barclays Bank PLC and its subsidiary companies. Barclays Bank PLC is registered in England and authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered No. 1026167. Registered Office: 1 Churchill Place, London E14 5HP.

LAW & FINANCE

Protecting your business during divorce Nicola Matthews of Hay & Kilner on what happens to a company when its owners divorce.

EXPERT VIEW Nicola Matthews Partner and head of Family Law Hay & Kilner Tel: (0191) 232 8345 Email: nicola.matthews@hay-kilner.co.uk Web: www.hay-kilner.co.uk

hat happens to a business on divorce depends on the type of business. If the business has assets, the first step is to carry out a valuation and explore whether it is possible to leave the business with the owner and compensate the other spouse with a greater share of other assets. Many couples prefer this, especially if one spouse has had very little to do with the business. If there are insufficient non-business assets to give to the other spouse, look at whether there is capital in the business that can be extracted, without damaging the viability of the business. If there are not many assets, a valuation is probably unnecessary as the spouse can benefit from the business by sharing the income and receiving maintenance instead. You will be requested to produce the last two years accounts and details of past and projected income but it is also wise to prepare further information so that your spousesâ&#x20AC;&#x2122;

lawyer and the court can have a better understanding of the business. Who established the business and when? If well-established before the marriage, without any financial or other contribution from the other spouse, there is a greater chance of arguing that it should be treated differently from the other family assets. Who else is involved? If there are several people who own the business, the court is less likely to insist on the business, or its assets, being sold because it could unfairly affect the other business owners. Are there any restrictions in the companyâ&#x20AC;&#x2122;s constitution as to who can hold shares? If so, it will not be possible for the other spouse to receive shares as part of the settlement. How is the business performing? Clearly explain if the business may suffer a downturn because of market changes. Your spousesâ&#x20AC;&#x2122; lawyer and the court will not know your business sector as well as you do. Was cash ear-marked for future

development? The court may try to avoid disrupting your plans if they are well explained and sound prudent. How far off is retirement? If you would be retiring in the short to medium term and selling your business then in any case, your spouse may agree to receive part of the business when it is sold in the future. If you are currently happily married but want to do what you can to protect your business in the event of divorce, it is wise to keep your business assets separate from your private assets and not involve your spouse in the business. If you inherit a business during the marriage, ask your spouse to sign a postnuptial agreement to forgo a claim against the business. Fighting about business assets at court is extremely expensive and time consuming. Taking expert advice from a specialist family lawyer at the outset is vital to understand where you stand, minimise the damage and avoid court.

LAW & FINANCE

Left to right: Peter Barnes (Blue Sky ADR), Alex Rayner (Sintons), Nigel Davies, (Davies & Davies), Hilary Parker (Sintons), Graeme Ritzema (Sintons) and Matthew Davies (Davies & Davies).

Construction collaboration for Sintons The law firm enters into a strategic partnership with Davies & Davies Associates.

rowing law firm Sintons is to join forces with a nationally-regarded specialist construction organisation, in a unique partnership which is set to create unrivalled construction expertise in the North East. Newcastle-based Sintons is collaborating with niche London-based construction law firm Davies & Davies Associates, which is recognised in its field for the depth of its expertise in the construction sector. The move increases the offering to clients of both firms and creates unrivalled capability in the North East. It will enable the team to advise on the most complex construction matters around the UK and internationally. Sintons’ Construction team including Partners Hilary Parker and Graeme Ritzema, together with solicitor Alex Rayner, will work closely with Davies & Davies. It is the latest in a series of strategic moves by Sintons, and comes only weeks after the high-profile addition of house building

development specialist Alan Harkness. Nigel Davies, director of Davies & Davies, and a dual qualified solicitor-advocate and chartered surveyor, chartered arbitrator, panel registered adjudicator and mediator, said: “Through this collaboration and combination of expertise, we can collectively offer a full service to construction clients of all sizes and capabilities. “Sintons is a hugely respected law firm, with a reputation for the outstanding capability and service they offer, so we are very pleased by this new agreement. “This is a very exciting opportunity for us to work together and, as a result, to broaden our reach and to establish ourselves as being among the leading players in our field nationally.” The collaboration also sees Sintons working closely with Blue Sky ADR, chartered surveyors and alternative dispute resolution specialists who have a long-standing affiliation with Davies & Davies.

Peter Barnes, director of Blue Sky ADR, who is a chartered arbitrator, chartered surveyor, panel registered adjudicator and mediator, said: “This agreement represents the opening of a new and exciting chapter in our continuing business development.” Alan Dawson, chairman of Sintons, said: “Through this collaboration with a nationallyregarded construction specialist, we can offer a service of the highest quality and capability to clients across the UK. Our collective experience of construction law and dispute resolution is unrivalled in the North East, and enables us to collectively take on work in this sector of any magnitude and complexity. “Sintons, as one of the region’s leading law firms which boasts many specialisms, is also able to offer additional legal services to clients of both Davies & Davies and Blue Sky. “We are delighted to have formed this collaboration, and are confident of giving a significantly enhanced service and offering to our clients as a result.”

LAW & FINANCE

First female chair for ASPD One of the country’s leading dental lawyers has become chair of the professional association. manda Maskery, partner at law firm Sintons in Newcastle, has been elected to the top position in the Association of Specialist Providers to Dentists (ASPD), a highly esteemed national network of legal, business and financial professionals who provide services to dentists. Amanda, hailed by Legal 500 as, “a top dental sector specialist”, is part of Sintons’ nationally-regarded healthcare team, and leads the dental unit within it. Under her leadership, the team has completed more than £55 million of dental transactions in only three years. She takes over at the helm from Steve Pratt, senior healthcare banking consultant at Lloyds Bank who is based in Trowbridge, Wiltshire.

Amanda – also trustee of Tyne Gateway Trust and governor of Newcastle High School for Girls – combines her dental specialism with work in the wider healthcare sector, and advises on mergers and acquisitions, commercial contracts, partnerships and LLPs for individuals and organisations both regionally and nationally. Amanda said: “Through combining expertise from across the UK, the ASPD is recognised as a mark of endorsement for providers to dentists, and is one of the main places for dentists to source their legal and financial services. “I am hugely proud to become chair, after two years as vice chair, and it is an honour to

become the first woman to take on this role. “Working with ASPD members from across the country, I look forward to taking the organisation forward on to even greater successes.” Outgoing chair Steve Pratt said: “I am delighted that Amanda will be taking on the chair of ASPD. She has provided invaluable support to me personally over the past two years I have been chairman, and her undoubted expertise, enthusiasm and humour will be continue to be a real asset to ASPD. I look forward to supporting her over her two year tenure.” www.sintons.co.uk

LAW & FINANCE Left to right: Geoff Parkinson (SMMI),Mark Simpson (UNW), Alan Wilson (NEPIA) and Paul Jennings (NEPIA).

UNW manages epic merger The business advisers works on a global maritime merger worth half a billion US dollars. usiness advisers UNW has managed the merger of two global, North Eastheadquartered maritime insurance organisations – which together will have a half a billion dollar turnover. UNW's Mark Simpson was drafted in to assist in managing the merger of Newcastle's North of England P&I Association (North) with Sunderland Marine Mutual Insurance Company Limited (SMMI), based in Durham. Simpson undertook a six-month secondment as project manager to help ensure the transaction, which earlier this week created one of the largest marine insurance operations of its kind with around 350 staff globally, went through smoothly. This was a complex process and included ensuring that the merger was approved by numerous regulating authorities across the

world including the UK, Australia, New Zealand, Alaska and South Africa. UNW corporate finance senior manager Mark Simpson said: “It has been fascinating to work on this merger, not only because of its global significance but also because organisations of this size and reputation do not come together every day. “Both organisations had their own project teams but my role was to assist in managing the pre-completion activities. I am from a corporate finance background with day-to-day experience of working on these types of transactions, which added additional depth to the role. “I have now handed over to the integration team and wish the enlarged business continued success and know they will work fantastically together on this exciting

opportunity to continue to expand their offering and further enhance their reputations in the sector.” Joint North managing directors Paul Jennings and Alan Wilson said: “Mark immediately fitted in well with both existing project teams at North and SMMI and worked with them to ensure that the merger planning and execution happened according to the tight time scales we were working to.” SMMI chief executive Geoff Parkinson said: “Mark’s assistance during the pre-completion phase of the merger was invaluable. He has been involved with the merger for six months and will now hand over to the integration team, ensuring that all of the pre-completion points have been satisfied.” For more information visit www.unw.co.uk

LAW & FINANCE Left to right: John Richards, Mike Pott and Anthony Andreasen

New director for RMT Anthony Andreasen begins his new role at the accountants and business advisors. MT has strengthened its senior management team with the promotion of Anthony Andreasen to a new director of corporate tax role. Anthony, who has worked for RMT for the last decade, joins the Gosforth-based firm’s existing five-strong team of directors, and will now take a wider role within the practice’s operation and business development. After graduating with a degree in accountancy with law from the University of East Anglia, Anthony did his initial training in the Jersey office of ‘Big Four’ accountancy firm PWC, before returning to his native North East in 2004 to take up a position with RMT. He qualified as a chartered tax advisor in 2006, and has worked his way up in the firm, operating predominantly as an advisor to RMT’s growing portfolio of owner-managed businesses.

Anthony acted as the firm’s head of tax before taking up his new position, and will now lead the delivery of tax advisory services for corporate clients alongside fellow director John Richards. RMT provides the full range of financial and business advisory services through its corporate finance, recovery & insolvency, medical and specialist tax divisions. Anthony Andreasen says: “Working closely with owner-managed businesses who all face a range of different opportunities and financial challenges has enabled me to develop a wide range of commercial knowledge during my career. “Helping clients achieve both their commercial and personal goals is one of the aspects of working at RMT that I’ve most enjoyed and I’m looking forward to having a greater involvement in developing our services with both new and existing clients.

“RMT is continuing to successfully develop ideas and services that respond to the evolving needs of the regional business community, and being part of the senior team that is driving that development provides a very exciting opportunity for me.” Mike Pott, managing director at RMT, adds: “Anthony has made a very significant contribution to RMT’s success over the last decade and to the success of the businesses with which he works so closely.He fully deserves the recognition that comes with his new position. “Providing opportunities for our staff to develop their knowledge and their careers with us has always been central to RMT’s way of working and Anthony’s progression is a great example of what can be achieved here.” For more information on RMT, visit www.r-m-t.co.uk

Making connections How the right business network can help turnaround your business, by Andrew Cawkwell.

nsolvency isn’t the only option for a struggling business that could be saved with the right advice and action. If the orders are there, but the cash isn’t, a business can still have a strong future if problems are ring-fenced early to provide a firm foundation. When cash-flow difficulties arise, it’s sometimes hard to see the road ahead. The first instinct may be to head back to the bank, however, the traditional approach can limit the range of routes available to take your business forward. A turnaround specialist is there to provide guidance. A good turnaround specialist understands your business needs. Without bias, they will also identify a funding solution that suits you by tapping into a network of financiers. I am the UK’s first solicitor to be dually accredited as a Certified Turnaround Professional. I have acted for hundreds of

EXPERT VIEW Andrew Cawkwell Partner and certified turnaround professional Muckle LLP Email: Andrew.Cawkwell@muckle-llp.com Twitter: @CompanyRescue

businesses needing support for a range of trading or recovery situations. I advise on not just their legal position, but I also facilitate introductions to a broad range of funders across the UK, each specialising in addressing different financial needs. Muckle LLP has a proven track record of helping companies resolve problems and putting in place strategies to overcome short-term issues. We have developed strong networks to enable this by introducing the most appropriate financiers who can work with the business leaders and us to structure the right solutions. I have spent my whole career developing a tried-and-tested network to benefit clients who may not have the time to develop their own. I have always found it useful to meet people faceto-face and have a strong presence on social networks which have proved very useful in expanding financier contacts across the UK.

LAW & FINANCE

Corporate finance briefing ... with Mark Irving, director at Irving Ramsay Limited.

aving previously written about the planning and marketing phases of the sale process, in this monthâ&#x20AC;&#x2122;s column I will share some thoughts with you about closing the deal. These words seem increasingly pertinent when I consider Irving Ramsayâ&#x20AC;&#x2122;s current portfolio. We have recently seen the mix of our work shift significantly as more disposal mandates have been introduced to us, including two in the last month. Unfortunately it is impossible to apply the necessary depth of analysis in this column so I have instead opted to highlight a couple of areas which I feel are of particular relevance. Conditionality becomes a key issue at the offer stage of the sale process. It is imperative that you negotiate to remove as much conditionality as possible from indicative offers. This reduces the risk of the deal becoming less attractive to you further along the process, possibly to such an extent that you may have chosen a different preferred bidder had you been aware of the impact at the time. Selecting the preferred bidder is clearly a critical point in the process; you must ensure

that all bidding parties have produced comparable bids. If this has not been done then, rather than make a quicker but potentially flawed decision, go back to those parties who have provided insufficient clarity on certain points. Only by making the bids directly comparable can you derive comfort that you have made the best decision you could.

It is imperative that the financial performance of the business does not suffer during the sale process. Any unexpected slippage will immediately register with potential acquirers and make it much more difficult to hold the offer price. Maintaining the price through due diligence and legals is a key role of the corporate finance adviser. It requires an alert and well managed process to do so including the proper control and presentation of information at all times. Applying a rigorous approach in this respect will help minimise price chipping. I know I have written this before but, if you are selling a business which you have owned for five, ten, 20 or even 30 years and this is the first sale process you have contemplated, I would strongly recommend talking to a corporate finance adviser. With no experience of these processes it will be extremely difficult to avoid the pitfalls it has taken me 15 years of corporate finance experience to identify. If you are thinking about selling your company, email mark.irving@irvingramsay.com or call on 07730 437 617.

LAW & FINANCE Wendy Peffers

Spreading sunshine North East law firm embarks on a series of off-the-wall fundraisers. ordon Brown Law Firm is leading a six-month programme of fundraising events to support a member of its team tackle the Great Wall of China, in aid of the Sunshine Fund, later this year. Wendy Peffers, Gordon Brown’s marketing manager, is due to trek along the man-made wall in September 2014 for ten days alongside eight fellow fundraisers for the charity. In order to complete the challenge and raise as much money as possible, Wendy is aiming to beat her target of £3500. The North East firm has already hosted an evening of wine tasting and canapés at Jim Edwards’ Art Studio in Newcastle last month, which raised a grand sum of £2124. The successful event brought Wendy’s fundraising balance to £2425, bringing her goal well within reach. Gordon Brown Law Firm, which has offices in Newcastle and Chester-le-Street, will continue to host a number of unconventional events throughout the year, including an

evening of gin tasting this spring and a family fun day this summer, among others. Wendy says: “The full support of everyone at Gordon Brown and the donations we have received so far have been overwhelming – it really proves what a great community we have in the North East when people come together to raise awareness for such an important cause. “Personally, this adventure will be my most challenging yet so I’ve begun training regularly. However it will also be an extremely rewarding one, and I’m excited to share my experience with others on my blog, which will journey through the trials and tribulations of this once in a lifetime trip.” Fund director of the Sunshine Fund, Caroll Pattison, said: “I am delighted that Wendy is joining our team of nine for the China Trek trip as she is so enthusiastic and great fun. “Wendy has been really imaginative with her fundraising, and with the help of Gordon Brown Law Firm, she is doing an amazing job. “It’s clear Wendy is motivated by knowing the difference she will make to the families we

support, so it will be lovely when we return from China to introduce her to some of the children that will benefit from the money raised. Well done to Wendy and here's to our fabulous adventure.” The Great Wall of China was originally built across the historical northern borders of China in part to protect the Chinese Empire and its states against intrusions. Today, it continues to be an international tourist attraction for visitors, which Wendy and the team will spend six days exploring – including the likes of watch towers, mountains and historic battlement stations. A brief stop in Beijing will mark the end of the trek before the fundraisers head home and make their total donation to the Sunshine Fund. To contribute to Wendy’s effort, please visit her Just Giving page: http://www.justgiving.com/Wendy-Peffers To keep up to date on Gordon Brown Law Firm’s fundraising events, visit: http://gblf.co.uk/category/charity-work/

PROPERTY

Commercial property renaissance Rising confidence is fuelling growth in the sector, says Neil Hart, director of Bradley Hall. he commercial property market has enjoyed something of a renaissance after coming through one of the worst recessions in recent memory. Recent data suggests that the market, which was on its proverbial sickbed after the financial crash of 2008, is back on its feet and in robust health. In the final three months of 2013, revenues from commercial property-related auction sales in the North East jumped by 51.5 per cent, according to data from auction specialist EI Group. It’s a good indicator of the buoyancy of the market, which has gained fresh momentum this year. Growth in commercial sector activity reached a record high in February, according to Savills’ latest Total Commercial Development Activity Index, with expansion fuelled by new-build projects and an increase in transactions in the office, retail and industrial markets. Meanwhile Bradley Hall has enjoyed its best start to a calendar year, with instructions up more than 50 per cent in the first quarter. We’ve completed deals on behalf of Northumberland Estates, Albemarle and Bond, Arch

Northumberland, Barclays Bank and we’ve also been completing transactions on behalf of our established private clients. In the residential market, which has also recorded strong growth, we’ve completed the sale or lease of several properties from two-bedroom terraced homes to multi-million pound detached residences. The positive figures in the commercial market

come on the back of rising confidence and increased demand for industrial and office space while the investment market is coming back strongly. This has triggered a flurry of activity in the construction sector, pushed up rental yields and made property investments more attractive to landlords. There was also good news for the industry in the recent Budget. Chancellor George Osborne announced that he would review the General Permitted Development Order to simplify planning laws and make it easier to convert warehouses and light industrial buildings into residential properties. This will help to remove obsolete stock from the commercial market and create much-needed new housing. So there’s plenty to shout about as commercial property continues to oil the wheels of the North East economy. Those dark days of the postfinancial crash are not quite a dim and distant memory – but here’s hoping growth continues. For more information on Bradley Hall visit www.bradleyhall.co.uk

LAW & FINANCE

Manage your

savings By Ian Lowes, managing director of Jesmond-based Lowes Financial Management.

t is often said that the greatest risk is to take no risk at all. There is no clearer demonstration of this than by the outcomes achieved by investors who have eschewed the stockmarket and left all of their cash in deposit accounts over the past five years. The simple fact is that with the Bank of England base rate at an all-time low for the past five years, bank and building society deposits have been paying sub-inflation rates of interest meaning that, in real terms, the purchasing power of money held in these accounts has consistently been eroded. Even with a deposit account paying double the Bank of England Base Rate over the last five years, savers would have lost well over 15 per cent of the value of their savings after accounting for inflation. In real terms, a £50,000 deposit held over the last five years by a basic rate tax payer achieving a gross interest rate of 1 per cent per annum would have had a value at the end of the five years of £52,032. If we measure that against the Government’s chosen measure of inflation, the Consumer Prices Index (CPI), over the five years the spending power of the £52,032 has been eroded to the extent that it is now worth only £43,416. Taking the more traditional measure of inflation, the Retail Prices Index (RPI), the spending power of the capital in today’s terms would be only £41,506 – 16.99 per cent less than the original £50,000 despite having earned and reinvested the interest.

EXPERT VIEW Ian Lowes Managing director Lowes Financial Management Tel: (0191) 281 8811 Email: enquiry@lowes.co.uk Web: www.lowes.co.uk

In fact, over the last 12 months a basic rate taxpayer would have had to earn gross interest of at least 2.38 per cent just for the value of their capital to have stood still if measured against CPI. The interest rate needed to stand still if inflation is measured by RPI is 3.5 per cent. Higher rate taxpayers needed 3.17 per cent to beat CPI and 4.67 per cent for the real value of their capital to have stood still against RPI –assuming that they don’t withdraw any interest. These are shocking figures for anyone who has been saving into deposit accounts thinking they were doing so in a safe, nonrisky environment. In fact, they have seen the value of their money reduce over the five years. But what are the alternatives? Again, it comes down to accepting different risks in order to potentially achieve better returns. Through active management of deposit accounts, i.e. monitoring rates and shifting money between the various accounts offering

the best interest deals, it would have been possible to achieve more than 1 per cent interest per annum over the last five years. But outside of promotional rates and accounts with introductory bonuses, most depositors who left their money in the bank when rates were slashed to half a percent will have been lucky to earn 1 per cent. However, while the past five years have been poor for depositors they have been favourable for investors. Investing in the average fund in any of the IMA sectors (except for the money market sectors) would have given a return over and above the £52,032 value of the 1 per cent deposit. The average performance of the worst performing non cash-based sector, the IMA Protected sector, would have turned the £50,000 into £59,591. This is just about enough for it to have maintained its spending power. All other IMA sectors produced greater average returns. Many savers are wary of investing because of the perceived risk involved. However, currently the outcome of not doing so and leaving money on deposit almost guarantees that the value of your money will go down. There are ways to mitigate the risks of investing – for example ensuring a spread of investments that take into account the various risks involved and that look to smooth the ups and downs of the markets over the long term. A Chartered Independent Financial Adviser firm can help in this respect, constructing a portfolio that best suits your needs.

INTERVIEW

The long game North East Times asks successful men and women with more than 25 years’ experience in their field, what their industry was like when they started, how it has changed and where they see their sector going?

Peter West Chairman, Three Counties Ltd.

PAST

PRESENT

FUTURE

t was in 1982 when I entered into the financial services industry as an associate director with Lowes Financial Management. Seven years later, in 1989, I established Three Counties Ltd in order to deliver high quality investment and financial advice to both private clients and businesses alike. This focus upon investments allowed me to create Three Counties Asset Management in 1990 where I managed a Money Market Unit Trust investing in Sterling Cash Deposits on behalf of Three Counties clients. The success of this led directly to me becoming a nonexecutive director of BWD Rensburg Unit Trust Managers Ltd in 1992. Latterly, Rensburg become a part of Franklin Templeton, the global asset manager and arguably one of the most accomplished and successful UK equity fund managers in the UK today. After 10 years of this dual role I decided to concentrate fully upon developing Three Counties into one of the premier investment specialist financial planning firms in the region and as such, in 2002 resigned my position.

do not think that another professional industry has changed so much in so little time as financial services. I have now stepped back as a regulated advisor, leaving this aspect of the business to my team of highly qualified and experienced industry specialists; this allows me to focus upon the industry as a whole and Three Counties’ position within it. Three Counties is an engine; each individual within the firm specialises in his or her specific area, combining with the rest of the team to provide the highest quality expertise and service to power clients overall financial plan. In this way, Three Counties can demonstrate daily our quality and independence without having to rely upon outside influences in terms of our financial and investment research and advice. The Retail Distribution Review (RDR) has succeeded in two initial facets; the raising of qualification standards and the removal of commission paying products. One area which has as of yet not been tackled is the issue of how a firm demonstrates their whole of market Independence as it is a genuine concern that many happily use the title without having the ability to demonstrate this. Three Counties is hugely proud of our position as a truly Independent Financial Advisory Practice and is a foundation of all of our client relationships both now and will be into the future. Recently, we have relocated our offices from Newcastle city centre onto the historic Lambton Park Estate, overlooked by Lambton Castle. Along with significant new staff hirings and a new client fee structure, this marks a new era for Three Counties.

echnology, as in virtually all other industries, is beginning to define financial services. Online valuations are now the norm and certainly have been for Three Counties clients since 2008 through our bespoke client portal. However, it is important not to let technology drive the service cart. My earliest clients are still Three Counties clients due to both the expertise that we offer in terms of their financial planning, but also the highest levels of quality face-to-face service. My team feel as I do in this respect; the belief that client service is of the upmost importance and is a discernable differentiator in the industry. This focus on the highest standards will not slip into the future as technology leads us to greater business efficiencies. At heart, a successful business should continue to focus upon its clients and as it was in 1989, it will be the same in the future.

TIMELINE 1982: Associate director – Lowes Financial Management Ltd 1989: Founder – Three Counties Ltd 1990: Fund manager – Three Counties Asset Management Ltd 1992: Non-executive director – BWD Rensburg UTM Ltd

BUSINESS

A good cause Solutions Recruitment to help cancer charity throughout 2014. ewcastle-based Solutions Recruitment has elected to fundraise for Macmillan Cancer Support throughout this year. Kick starting their partnership, Solutions Recruitment hosted the annual Macmillan Mammoth Quiz at The Terrace Bar, St James Park on Friday February 28. In attendance were 165 people from businesses all across the region who gave generously to raise a total of £3200. Barclays’ representative Aaron Clarke assisted Solutions on the evening with raffle ticket sales and contributed £1000 in matched funding to the total raised. The Mammoth Quiz is set by Macmillan each year and individuals, groups and businesses all across the country are invited to sign up to take part in the same quiz on the same evening. This was the first time Solutions had taken part but it is now set to be an annual fixture in its comprehensive events calendar. The evening consisted of a heads-and-tails game, a raffle prize draw, silent auction and other opportunities to win donated prizes alongside the quiz itself. Solutions received 29

prizes specifically for the evening from GHI Computers, NUFC, Whickham Dental Practice, Wynyard Hall, Ward Hadaway, Ringtons, TGI Friday, NUFC Golf Club, Recruitment Force, The Stand, Hyena, Hillheads Farm Foods, Greggs, Newcastle Eagles, New Kent Hotel, Fratellos, Matfen Hall, Sorella, Tyne Theatre, Barringtons, John Gerrard, John Lewis, Merit PE and Paradiso. Solutions will continue to fundraise for Macmillan by encouraging fundraising activities in house, such as sweepstakes for this year’s World Cup and dress down days. They are also planning on joining the World’s Biggest Coffee Morning in September but with a twist, as it will also incorporate the ‘Great Solutions Bake Off’ which is coming into it’s third year. Speaking about the decision to support Macmillan, Becky Mortimer, marketing executive for Solutions Recruitment said: “We elected last year to support Macmillan as part of our charitable programme. “Cancer is, sadly, something that affects almost everyone in some way and it is fantastic to be able to contribute towards such an

invaluable charity. What really appealed to us is that everything raised is invested purely within our region. “The North East is our home and has such a fantastic community spirit; it is really touching to know that our efforts will help people close to us.” Local Fundraising Manager for Macmillan, Erin Fairley has also received multiple enquiries from organisations that attended the Mammoth Quiz regarding further opportunities for them to support the charity. Becky added: “To know that the success of our event has raised not only money and awareness but has also encouraged others to actively support Macmillan is more than we could have hoped for. We are just looking forward now to planning more events and continuing to build a successful partnership with Erin and Macmillan.” If you would like to get involved in joining Solutions to raise money for Macmillan Cancer Support, please contact Becky Mortimer on (0191) 221 0402 or email becky@solrecruit.co.uk

CHARITY

Helping Rwanda, 20 years on Chris Pay reflects on the efforts of Shared Interest Foundation to help those effected by the genocide in Rwanda. ased in Kigali, Buranga is an all-women co-operative that makes jewellery from recycled paper. All 36 women are inflicted or affected by HIV/AIDS. Many were raped during the genocide in Rwanda which began in April 1994 and saw more than 500,000 people (20 per cent of the population) killed in a 100-day period. Monique is a member of Buranga. During the genocide her mother, father and other siblings were killed, along with other friends and relatives. She was sexually abused by the people who took her in and was made to work for them, fetching water and food from the genocide frontlines. In 1997 Monique was told she was HIV positive. Shared Interest Foundation provided business training to Buranga, supporting the women of the cooperative to try to re-build their lives through trade. As a result the members of the co-operative were able to open a shop, and saw a significant increase in sales. President of Buranga, Odette Murebwayire, said: "Because of Shared Interest Foundation's marketing training we have designed business cards and even opened a small shop in the local market.” Training also included market research, pricing strategies, and financial management. Odette explains: "Our income has not just doubled, it has tripled. We are now able to eat two meals a day instead of one before. Some people have even been able to buy mattresses and are no longer sleeping on the mud. We see

Chris Pay

a bright future for our women.” Helping to develop the co-operative is not just about creating a thriving business. For Monique, it’s about meeting the most basic needs of her family. “What pleases me most about my job is that I can work on solving my problems, she says. “I couldn’t afford to pay my rent or get at least two meals a day for my family, I couldn’t afford clothes for my kids or pay school fees. I’m happy today that I can do all these.” The Rwandan Producer Support Project was a three-year project, which began in 2008. It was funded by Big Lottery Fund, and implemented with the support of the African arm of the World Fair Trade Organisation. Head of Shared Interest, Chris Pay, says: “We have provided training and mentoring in

business skills and fair trade practices to 50 fair trade handcraft businesses that provide a livelihood for over 9000 people.” Through helping develop robust business practices throughout Rwanda, the project impacted on the lives of 70,000 people. Creating 1178 jobs and many of the businesses supported by the project saw their income double. In consultation with the Rwandan Private Sector Federation (RPSF), Shared Interest Foundation helped to establish the Rwandan Federation for Alternative Trade (RWAFAT) – a local business support network. And so the legacy of the project lives on. Chris adds: “We saw some fantastic results from this project; women are now able to send their children to school and plan for the future.” Shared Interest Foundation was established by Shared Interest Society 10 years ago to make sure business could be used as a powerful tool to combat poverty. Many Rwandan women like Monique have found a lifeline as a member of a business cooperative. Twenty years on, the healing process continues; for individuals and for whole communities. Shared Interest Foundation continues to work with its Rwandan business network to make sure business plays a key role in building hope and building a future. Find out more about the Rwanda Project and watch our film or donate at www.sharedinterest.com/foundation

TECHNOLOGY NEWS IN ASSOCIATION WITH

On the big screen Ocean Outdoor introduces Newcastle’s digital out-of-home screen.

n outdoor media specialist has launched Newcastle’s first digital roadside screen on The Swan House Roundabout The Screen on The Tyne by Ocean Outdoor is 9.5m high by 5.12m wide and offers advertisers the chance to reach an audience of more than 600,000 commuters per fortnight. Ocean Outdoor marketing director Richard Malton said: “Newcastle has been a target for Ocean expansion for a number of years and is central to the development of our regional network across the UK. “The Screen on the Tyne delivers everything that an advertiser would expect from an Ocean site; an iconic location, innovative design, the very best technology and above all a premium audience. Collectively, these elements deliver a deeper emotional impact for brands wanting to target shoppers and people on the move.”

New baby app is born

eesside-based software development company dotUK has won a significant new contract with a Newton Aycliffe startup. The technology firm is creating an app for Baby Biography Ltd, which can be used

on both iPhone and Android phones. The app will allow users to collect and record moments through pregnancy, birth and early years. This can be shared on social media and ultimately collated into a keepsake book.

Andy Flisher, founder of dotUK, said: “The app is innovative as it works fully offline and syncs up with the cloud as backup. This means it can be used in any location by parents, grandparents and friends in collaboration.”

New team for TSG

T company TSG has appointed a new team to help SMEs navigate their way through the latest technologies. The new account management team

will be a direct point of contact for small and medium sized organisations, giving them access to specialist advice and support on integrated technology

and networks. The development is part of a new segment-focused structure and recruitment drive underpinning TSG's growth strategy.

TECHNOLOGY

No backup could mean no business ITPS’ Garry Sheriff on the importance of protecting your IT systems.

hen people talk about the disasters that can put companies out of business, they don’t necessarily mean a fire, flood or

earthquake. A simple IT accident, data corruption or case of human error can be equally damaging if your backup strategy is not up to the job. Protecting ever-increasing amounts of data and complex critical systems is a challenge for every business. It may be seen as a background function but backup is actually one of the foundation stones of a healthy enterprise. Around 50 per cent of businesses we meet for the first time are still using magnetic tape backup, and while tape can fit into a contemporary backup strategy, there are more robust options available. As with all IT solutions, everything comes down to a balance between the needs of the business, and its budget. For some businesses, a few hours downtime need not be a disaster. But for sectors such as emergency services or airline baggage handlers, it could mean hefty fines or, at its most extreme, lead to lives being lost. Daily or real time backups, checking and fixing of issues, regular testing and live restore all take up manpower and money. And as backup options become more sophisticated, a growing number of businesses, even those with in-house IT teams, are seeing the advantages of outsourcing their backup needs to a fully managed service that takes away all the headaches. There are a number of decisions a business needs to make in order to create the right backup scenario. Start by identifying the content you want to

EXPERT VIEW Garry Sheriff Managing director ITPS www.it-ps.com

backup, and how often you want to save it. Do you want to backup systems, applications and data every time, or can they be sequenced according to need? For example, a monthly backup might cover all those elements, while a weekly backup covers your data only. What is your available backup window? A business with a two-hour window but a backup that could traditionally take four hours will need to design a solution that can function in the background, thereby removing the bottleneck that is the window. How fast do you want to recover? Deciding your recovery point and recovery time objectives will help to establish your plan. Some businesses can live with a little more downtime and a later recovery point that lowers the cost of their solution. Make sure you understand how long a data restore will take – this is often an unknown quantity. Is your preference to store your backup on site, or off the premises? Some businesses like to ‘touch the tin’ for reassurance i.e. be physically able to see their systems on their own site, while others must backup off site for compliance reasons. There are options to cater for all scenarios. An IT partner with a track record in

complex backup solutions will help you find the answers to these and other questions, to establish the best model for your business. They can also help you get the most from your budget. As a rough guide for a cloudbased, off-site backup to data centre the cost is worked out per terrabyte of data, while with onsite backup, the cost factor depends on the amount and size of storage disks or tapes you will need. Retention periods also affect the amount of storage required. The number of possible variations means you need the help of an expert partner. To give you an example of a typical backup scenario, we have one client who opted for an on-site, traditional full system and data backup to disk or tape, with full ‘bare metal’ recovery if required. This backup is backed up off-site to our dedicated cloud-based backup systems, which are hosted in Tier 3, ISO27001certified data centres, equipped with high bandwidth 10G connections. Critical data and applications are mirrored off-site on a continuous basis, using replication software. And finally, client data is backed up to the cloud without the requirement for local based backup, supported by dedicated, high speed connections that mean faster backup and restore, and lower overall usage costs. The best piece of advice I can give you is to choose a partner with a track record in complex backup solutions for a wide range of organisations. Then work with them to create the right backup scenario for your business. As with most things in life and in business, what you get back depends on what you put in. Applying some prior thought and planning to backup means that if disaster does strike, your business can still recover.

TECHNOLOGY

State of the Art What’s new in the world of technology and gadgets ...

APPLE CARPLAY pple has announced the auto manufacturers that are to offer CarPlay, described as the ‘smarter, safer and more fun way’ to use iPhone in the car. CarPlay users can make calls, use Maps, listen to music and access messages by using the car’s built-in controls, or use Siri using the voice control button on the steering wheel. Manufacturers including Ferrari, MercedesBenz, BMW, Ford, Honda, Hyundai, Jaguar Land Rover and Toyota are all set to offer CarPlay to its customers in 2014.

www.apple.com

SAMSUNG GALAXY S5 amsung’s fifth generation Galaxy S Series will be released this month. Features include a 16-megapixel camera with enhanced menu and faster autofocus speed, innovative Wi-Fi technology for boosted download speed, a personal fitness tracker and fingerprint recognition. The S5 will be available in range of colours including black, white, blue and gold.

www.samsung.com/uk/galaxys5

DYSON AIR MULTIPLIERS hen Dyson launched its Air Multipliers in 2009 the heating/cooling systems caused quite a stir with its innovative bladeless technology. The range of desk and floor fans have now been revamped and are up to 75 per cent quieter and uses up to 40 per cent less power, with additional features including a remote control and sleep timer. Prices start from £250.

www.dyson.co.uk/fans

SONY SMARTBAND ony has announced its flagship SmartWear Experience product – the SmartBand. The unobtrusive and fully waterproof device has an exposed Mico-USB port and, using the Lifelog app, allows you to capture lifestyle information such as how active your were, where you went and what pictures you took. The wristband also vibrates to let you know when you have a call, message or notification on your smartphone. Prices start from £79.99.

www.sonymobile.com/smartband

MEDIA NEWS IN ASSOCIATION WITH

Own your content OPR creative agency launches a new division.

he team behind award-winning Newcastle communications agency OPR has launched a specialist content marketing division, called Owned. Owned will help the agency’s clients embrace content marketing via their ‘owned media’, such as their websites and blogs, emails, magazines and publications and social media channels. The agency’s award-winning editorial PR and design teams will provide digital content creation for distribution across clients’ owned channels, whether it is written, visual or multimedia assets. Kari Owers, managing director, said: “Strong content marketing enables brands to develop personal connections with their existing and potential customers, and the brands that share great stories online, mobile or via social are seeing increases in customer engagement and loyalty. “With recent changes to Google’s algorithms meaning fresh, unique content is the biggest driver for your SEO, the demand for our expert content creation skills has gone through the roof.”

Robin Owers and Kari Owers

Record 12 months for Silverbean A

n award-winning digital marketing agency is celebrating a record 12 months after winning a number of highprofile contracts. Since April 2013, the Newcastle and London-based Silverbean, which provides a

range of specialist digital marketing services, has added more than 30 regional and national brands to its portfolio. Neil Robbins, managing director of Silverbean said: “We are extremely pleased with our success over the past

year. We’re proud to have attracted such a wide range of national and regional brands; it’s testament to the talent within the Silverbean team and the results we’re achieving for our clients.”

Karol help CLASS win major contract

County Durham-based lock-smithing firm has opened the door to future growth thanks to support from PR and marketing agency, Karol Marketing.

Cathedral Lock and Safe Services Ltd (CLASS), which has its headquarters in Crook, has been appointed to supply locksmithing services to Durham County

Council, after successfully bidding for the contract worth up to £1 million. Karol, offered specialist support to CLASS in responding to the tender.

MEDIA

A decade of JAM-my dodging Managing director Jackie Marston reflects on ten years in business. t is ten years since I set up JAM Marketing and what a rollercoaster those years have been. There’s been more ups and downs than I care to remember, but, as the saying goes, ‘what doesn’t kill you makes you stronger’ and if I have a bad day, I tell myself that one bad day doesn’t equal a bad life … I’m Jackie Marston and I run JAM Marketing Limited, a full service agency offering marketing, public relations and event management as well as being a registered advertising agency. Over the next few months, one of the ‘Jammy Dodger’s’ will be offering suggestions as to how you can maximise the marketing opportunities available to your business, whether you’re a B2B or B2C company, oneman-band, SME or global organisation.

Firstly, a little background ... JAM (the initials of my children; Jordan and Ayesha, plus our surname, Marston) was established in 2004. Prior to setting up, I worked in the marketing department at what was then known as Newcastle Arena and before that for McDonald’s Restaurants Limited, responsible for 37 of their restaurants throughout the Yorkshire and North East regions. Looking for something different, I decided

that I could easily work from home and so set up an office in our conservatory. There I was, raring to go on the Monday morning; still in my pj’s. While working on the couple of clients that I’d already picked up, I thought I’d do a few jobs around the house, multi-tasking style. Well, to say that didn’t work was an understatement as before I knew it I’d walked the dog, tidied the house, done the washing, hung it out, ironed it and not done much else. Working at home was not for me, I was not disciplined enough. Drastic action was needed so the following day I walked the length and breadth of Dean Street and Queen Street in Newcastle and asked every office if I could rent a desk. I had no luck until I met James Lawler, who sadly is no longer with us. He offered me space in the corner of his office. He ran a website development company and was so kind. He became a dear friend and I miss him to this day. When nobody would cut me any slack, this gentleman offered me a desk, set me up on the internet, designed my first website and was always there to offer support. Everyone needs someone like Jim in their life and I’ve personally made it my aim to help anyone starting out, as he did for me. As a result, I help out at the regions’ teaching

institutions and we take students in on work placements too, just to give something back. Ten years later and JAM has gone full circle. We rent office space from the Metro Radio Arena, some of which I sub-let out to Magnetic Print and Design. Now JAM employs a small team of dedicated individuals with a mixed skill set from copyrighting, journalism, marketing, to promotions and sales. Every client is different to us and we never take on two businesses within the same sector, in the same area. We believe that it dilutes what we do for them and would never compromise one client for another just to make a quick buck. Morals and ethics are very important to me. Almost four years ago, my daughter Ayesha joined JAM and has since progressed to office manager. She looks after the day-to-day tasks on behalf of our clients and distributes the workload to ensure all businesses are serviced well. Well, that’s the JAM background, next month we’ll chat to you again. If you have any queries, call our office on 0845 900 2127, email info@jam-marketing.co.uk or www.jam-marketing.co.uk.

EXPANDING HORIZONS WITH ITS STRATEGY-CENTRED SERVICES, GROWING, EXPERT TEAM AND HEAVYWEIGHT CLIENT PORTFOLIO, NEWCASTLE-BASED HORIZONWORKS IS BUILDING AN ENVIABLE REPUTATION IN THE MARKETING ARENA – AND ACROSS A DIVERSE RANGE OF INDUSTRIES. NORTH EAST TIMES FINDS OUT WHY.

MEDIA

Creative manager Pete Mallon believes that clients benefit from Horizonworks’ ability to blend strategic insight with visual flair. He says: “We work across all media platforms, including print, online and outdoor, but what all of our design work has in common is its ability to get clients noticed, to turn heads, and crucially, to effectively engage with their target markets. “And we believe that a brand should convey the personality and ethos of a business – it’s much more than just a logo, it’s the very essence of an organisation. This is an approach that we consistently embrace for all of our clients.” Recent work has included the creation of a new website for specialist chemicals distributor Devine Chemicals, brand development for industrial-scale biomass solutions provider Gaia Heat, an advertising campaign for Newcastle Science City, and an annual magazine for regenerative medicine organisation Regener8. The company’s forward momentum has continued into this year with the addition of two new members to the Horizonworks team. Former North East Times editor Richard Holmes has joined the company as client marketing manager; it’s a role in which he’ll be bringing more than 12 years of media experience to bear, experience which includes more than a decade in journalism (during which time he edited a large number of publications) and an account director’s post at a high profile, Newcastlebased PR and marketing agency. His appointment has further strengthened Horizonworks’ already impressive PR capabilities, which, over the last few years, have been employed by clients as diverse as North East car dealership Vic Young, packaging specialist Intelligent Packaging Solutions and Newcastle’s Hotel Indigo. The firm’s PR services include media relations, press office management, online PR, social media, advertorial creation and more. Horizonworks has also been boosted by the arrival of Michael Hancock, who has been appointed to the role of marketing and business development coordinator. Responsible for the coordination and delivery of the company’s marketing strategy, Michael previously worked within the video games sector as marketing assistant for Sony PlayStation and was involved with the successful launch of numerous high profile console and software releases. Samantha concludes: “We’ve only just entered the second quarter of 2014, but it’s already shaping up to be a highly exciting year for the company. “With the new clients we have on board and the new faces in the team, we’re all set for further growth. “But although I’m immensely proud of what we’ve achieved so far, I’m in no way complacent: we’ve always believed in delivering for our clients with honesty, integrity and professionalism, and that ethos, coupled with a friendly, personal approach, will still be at the core of all of our work - now and in the future.”

rom family firms with roots stretching back decades, to start-ups breaking new ground, from industrial hot houses to legal and financial experts, Horizonworks has been embraced by a host of companies as ‘their marketing team’: companies such as vehicle electronics specialist Hyperdrive Innovation, high security panel manufacturer Securiclad and independent shipping and freight forwarding company Johnson Partners, all of whom have recently come on-board with the firm. Founded in 2010 by managing director Samantha Davidson, Horizonworks – which has offices in Newcastle and Manchester – offers strategy, marketing, public relations, design, brand, digital and event management services to firms both on its doorstep and across the nation. Horizonworks’ full service approach means that these businesses can benefit from a wide range of specialities and the team are equally adept at managing an event as they are at implementing a regional or national PR campaign. Clients can focus on one specific area, or embrace the whole spectrum of the firm’s expertise. However, it’s the development of strategies that underpin marketing activities – and form the foundations for an organisation’s growth – which has proven to be one of Horizonworks’ key strengths. Samantha believes that a clear, focused marketing strategy should be at the heart of any organisation, and Horizonworks has the depth of knowledge and expertise to both build and implement that strategy: “When we create a strategy, we look at a business through the eyes of staff, customers, competitors and stakeholders - we listen, learn and join all of the dots,” she says. “A tailored strategy is the bedrock for success, so it’s vital for an organisation to ensure that this is put in place … and that it is right for them. One size does not fit all.” The principle of ‘one size does not fit all’ is also true of Horizonworks’ approach to working with clients. When the company says it’s ‘your marketing team’, it really means it, and builds a team around a client’s needs, drawing on the broad spectrum of marketing experience held by its personnel and employing this to maximum effect. It’s a philosophy that has paid dividends for the company, which has an impressive track record with clients across the healthcare, life sciences, engineering, manufacturing, technology, education, professional services, renewables and hospitality sectors. Newcastle-based Vertem Asset Management, industrial pump and process pump distributor Tomlinson Hall & Co., leading biomedical network Bionow and the N8 Research Partnership (a collaboration between eight of the north’s most research-led universities) are just some of the organisations that work with the Horizonworks team. And as the company has evolved, so has Horizonworks’ creative arm – which offers design, brand and digital services.

For more information on Horizonworks, tel: 0845 075 5955, email: hello@horizonworks.co.uk or visit www.horizonworks.co.uk

Left to right: Steve Abbott (client marketing manager), Mel Gannaway (client marketing coordinator), Jen Dugdale (senior client marketing manager), Michael Hancock (marketing & business development coordinator), Samantha Davidson (managing director), Pete Mallon (creative manager), Richard Holmes (client marketing manager), Dawn Tudge (client marketing manager).

MEDIA

Give your

social media purpose Sarah Hall, managing director of Sarah Hall Consulting Ltd, the PR and marketing consultancy, looks at how to give your online presence strategic direction.

f you’re looking to find a purpose for your social media activity, it is well worth taking a look at the one of the top ten Social Brands 100 as ranked by social brand agency Headstream. Being ready for a holiday, I decided to take a peek at Thomas Cook UK and see why its social media initiatives perform so well. It didn’t take long – the key here is customer understanding, some nicely planned engagement and consistency in tone across Facebook, YouTube and Twitter. Headstream analyses brands based on three KPIs; whether they create win-win relationships, listen actively and whether they employ appropriate social behaviour. Thomas Cook UK scores highly on all these counts and it is interesting to see how it uses different channels for different purposes.

bits and with the sun shining, it’s hard not to imagine yourself in situ, soaking up the local culture. Very useful if you’re not sure about whether a country is for you or what to expect and you need the extra convincing. Thomas Cook UK’s Facebook page is where the real activity takes place and arguably is where the magic happens. Want a promo code giving you £50 off a holiday or the chance to win a £5k holiday to the USA? You’ve got it. But it’s not all offer-led selling. Every other post is a chance for followers to share their favourite memories and photos and there is a clever use of calendar dates too. Just recently people could vote to choose the most romantic (Thomas Cook) destination and there was even the option to send your true love a branded Valentine’s Card. Plenty of advocacy going on.

amount of customer engagement it seems to achieve on there. Headstream identifies travel as a high performing industry in terms of social, stating that ‘travel brands appear to be behaving in an appropriate, transparent manner with communities’. What’s interesting however is there is a recognition that however high quality the activity is, it still doesn’t stop customers being fickle – loyal advocates are very hard to come by. If you’re struggling with what to post on which platform, step back and look at how other organisations do it. The key is always to understand who your target audiences are and what they are into. At that point you’re more than halfway to understanding what they will be interested in. The only challenge then is generating the appropriate content.

Sales and not customer led

For more PR and marketing related news and articles, please visit http://blog.sarahhallconsulting.co.uk.

Imagine yourself there If you check out Thomas Cook UK on YouTube, this is definitely used to educate customers about prospective destinations. Like miniature versions of Wish You Were Here?, each video cleverly identifies all the area’s best

Finally, Thomas Cook UK’s Twitter feed is well populated but is the only platform that could potentially do with a little more attention being pretty much purely sales led. Surprisingly it doesn’t seem to field many (if any) customer enquiries, which may be a product of the low

Contact Sarah on 07702 162704, email: sarah@sarahhallconsulting.co.uk, Twitter @hallmeister.com or visit www.sarahhallconsulting.co.uk

MEDIA

Ask Silver Bullet … Kerry Tudor of Silver Bullet Marketing answers your marketing queries

Q: Why can't I use Google images on my website? This is a great question because so many people are unaware that you can’t do this – or rather that you shouldn’t without paying for them. It’s easy to understand where the confusion lies when it comes to this subject because it’s so easy to right click your mouse and save an image so that it’s in your possession, but just because you have the means to use the image for free, it doesn’t mean that you should - what’s more, doing so for commercial purposes is often illegal. This applies to more than just Google images too, as many people fall into the trap of using licensed images from specialist libraries in their marketing materials without paying the fee – be it for a website, brochure, adverts, whatever. The fee for images that libraries such as Getty or Shutterstock charge pays the photographers whose work is used. These photographers have to cover costs for their equipment as well as models, studio space,

lighting etc. Not paying their fee is copyright theft. The costs for images vary, depending on the artist and the media that they’ll be used in. Typically the larger the format or circulation of the image, the more expensive the fee will be. Image licensing is a complicated business with varying limitations and restrictions, so to be on the safe side you should always locate the image source and read its terms of use. We recently heard about a business which was contacted by an image library and fined for using an unlicensed image on its website. The business owner was unaware that the image hadn’t been paid for so the fine, which was thousands of pounds, was as unexpected as it was damaging to the business. The lesson here is although image license fees might seem high; the fines for ignoring them (or being ignorant of them) are much higher, so it’s important that you know exactly how and where you can use the images that you find online. To use another example, we worked for a client a few years back who had purchased an image under the condition that it could be

used no more than 10,000 times for the price paid. This seems like a heck of a lot of marketing activity for one image, however we pointed out to them that if they tried to use the image in an advert in a publication whose print run exceeded 10,000 copies, they would run into trouble, as each individual copy of the magazine/paper would count towards the total number of times the image could be used under its existing license. It’s worth noting that photographers commissioned to take bespoke photographs for use in marketing can enforce similar licenses – so be sure to ask them about this when you hire them. The rules change with every image so the best advice we can give is to always find out where the image came from and check the terms and conditions of its use. Do you have a marketing question? Email Silver Bullet at hello@silverbulletmarketing.co.uk or Tweet @SilverBulletPR and use the hash tag #AskSB

STYLE

Get the look Fashion and accessories for men. By Jessica Laing.

New Look, £49.99

House of Fraser, £250

H&M, £29.95

John Lewis, £79

ersatile, flattering and forever masculine, blue is (or should be) a staple colour in every working man’s wardrobe. Impossible to ignore on hundreds of SS14 runways, this season, blue arrives in a variety of shades, from pastel and sky to classic navy. Whichever hue you choose to wear to work, matching it with muted shades, such as cream, mint or grey, is a great way of not only breaking up your outfit, but ensuring it remains office-friendly. For the smart and sophisticated man, a royal blue suit, partnered with a sharp grey shirt, guarantees you’ll stand out in the boardroom. Those looking for something more casual, meanwhile, are advised to try a powder blue jumper – or even a minty-coloured shirt worn underneath a sky blue blazer, for an effortlessly stylish look every time.

Next, £40

MODEL ATTIRE Electric blue skinny suit jacket, £69 Electric blue skinny suit trousers, £30 Grey slim-fit formal shirt, £18 Patent formal shoe, £48 All from Burton’s SS14 Lookbook

Dr Martens, £100

WORKSPACE & CONSTRUCTION NEWS

RIBA makes its selection Innovative North East buildings are nominated for the prestigious architecture awards.

ine buildings in the North East have been shortlisted for a 2014 RIBA North East Award by the Royal Institute of British Architects (RIBA). Maggies Newcastle by Cullinan Studio, Roomzzz Friar House Apartment Hotel by MawsonKerr Architects, Treetops by Howarth Litchfield Partnership, INTO

Newcastle University by FaulknerBrowns Architects and Window On Wild Lindisfarne by Icosis Architects (pictured) have been nominated. As have Seaham North Dock by Napper Architects Limited, The Witham Redevelopment by Jane Darbyshire & David Kendall Limited, Grace House Hospice by Gentoo Homes and St

Benedicts Hospice and Specialist Centre for Palliative Care by P+HS Architects. The shortlisted buildings will be assessed by a regional jury with the winners of an RIBA North East Award announced on May 2 at the Stephenson Works. Regional winners will then be considered for a highly-coveted RIBA National Award.

Breaking ground in Gateshead

ork on a £350 million housing and regeneration project to build 2400 new homes across Gateshead is officially underway as site works begin on the first development in Birtley. Gateshead Regeneration Partnership

(GRP) has started work on the site off Mount Pleasant Road having secured planning permission for the first 47 homes. In total, 193 three, four and five bedroom sustainable homes will be built on this site. The regeneration project is one of the

largest of its kind currently in the UK. Over the next 15-20 years, 19 sites will be redeveloped to make way for 2400 homes, 25 per cent of which will be affordable with the remainder being privately owned.

Falcons theme launch trio of homes

aylor Wimpey’s Brunton Grange development in Newcastle’s Great Park has launched three new show homes. The four-bedroom detached Midford

and Haddenham homes were unveiled along with the three-bedroom semidetached Flatford in a Newcastle Falcons themed launch last month. Kirsty McGill, sales and marketing

director for Taylor Wimpey North East said: “We are thrilled to be rolling out the show homes which we are sure will give buyers a real taste of the superb lifestyle on offer.”

COVER STORY

Sanderson Young - 15 years on ... One of the region's most influential independent estate agents is celebrating 15 years in business. Francesca Craggs talks to Duncan Young, managing director of Sanderson Young, about breaking with tradition and the changing face of the North East property market.

uncan Young is somewhat a maverick of the North East property market.Fifteen years ago he had a bold new vision to, “create an estate agency that was ready for the Millennium”. In a staid market, dominated by large corporates, his vision was undoubtedly a brave one. Yet one that paid off. The launch of Sanderson Young in 1999 was not only met with unprecedented success, its fresh approach proved instrumental in changing the face of selling homes as we knew it. Now in its 15th year, Sanderson Young has become a recognisable ‘brand’ throughout the region. And Duncan is tremendously proud that his business has not only “weathered the storm”, but lived to be one of the region’s most successful and influential independent estate agencies. His attention to detail and thirst to stand out from the crowd have contributed to the firm’s success. I first interviewed Duncan 15 years ago when he had high hopes for his brand new venture. He told me: “Quite simply, Sanderson Young intend to offer a forward-thinking professionalism with an established reputation to create an estate agency ready for the Millennium.” Specialising in middle and upper market sales and lettings, as well as new homes and developments, Sanderson Young has four North East branches and even a bistro to boot. Duncan who lives in Gosforth, says: “I feel

tremendous pride in the company and tremendous pride in my team. In some cases we’ve worked together for 30 years, which is very comforting. It’s a family affair and I’m proud we’ve weathered the storm and are here in 2014 after a very turbulent few years.” There’s not much Duncan doesn’t know about the North East property market. He started at the bottom of the ladder and recalls the days of bashing out property details on an old Olivetti typewriter with much affection. And not surprisingly he’s witnessed some dramatic changes in the sector. He says: “I think of my estate agency career in three stages. My student life in the early eighties, joining as a trainee surveyor and sticking photographs on sales particulars. That was the beginning of it. “When I started Sanderson Young I’d been trained by a corporate for 15 years. However I was

always a bit of a maverick and ready to set out on my own journey. “I’d had a marketing idea that I’d presented to my national team at GA. It was a graphic background and very upmarket look for the sale of houses. They hated it. So I thought one day I’ll use that.” For Duncan, who was area director of General Accident property services, the timing was perfect. He launched the business with fellow GA director Brendan Hackett, who left Sanderson Young a number of years ago. Following the acquisition of Sanderson Townend & Gilbert’s estate agency Sandersons, the name Sanderson Young was borne. “My career with GA was superb grounding. They developed me into quite an individual character. We’d built a reputation for dealing in high valued property, however they were looking to alter their image and go for greater volumes at lower values. This wasn’t my brand. Going it alone was partly a prompt and partly forced on me. “Although I was offered other job roles, I felt that the best I knew was to keep my feet on the ground and satisfy my thirst for running my own company. A corporate couldn’t quite control my ambitions.” The launch of Sanderson Young wasn’t a quiet one. The bold new upmarket image was met with approval from fellow property experts throughout the region. Duncan says: “We launched in January 1999 with branding featuring a black granite background and great big images of houses. Many estate agents in the North East hadn’t realised how staid the market had become. It was

met with universal understanding. Everybody understood what I was trying to create.” Sanderson Young went from strength to strength quickly. Within three years turnover had grown from £110,000 with six staff, to £2.5 million and around 80 staff. “It was a considerable growth period. We were looking at new homes, we were developing apartments, we had Quayside premises with show flats upstairs. From 1999 to 2005 were buoyant times. There was lots of activity, lots of new homes, people queuing to buy flats.” Duncan was born in 1964 in the Northumberland coastal village of Amble. His father Hylton was a local lawyer in North Northumberland, while his mother Anne was a prison education officer. His older brother Andrew is also a lawyer and currently lives in Dubai. Duncan attended the Dukes Grammar School in Alnwick, before studying estate management at Northumbria University. His aspirations as a youngster however, were very different. “I was always due to go in the navy. My grandfather was a merchant navy sea officer who worked out in India in the days of the Raj and had a fascinating career. His love of travel is something that I’ve also endeared.

He says: “There are 94,000 people waiting for housing in the North East. We as a region are massively under performing in our supply of new homes and the demand is getting stronger. There are a lot of fundamentals as to why the housing stock is massively under supplied. Housing stock is a problem and we need to boost it.” Government schemes like Help to Buy, are also a positive thing for the property market according to Duncan. “The figures last year were 7.5 per cent nationally, however in the North East we were just under 1 per cent, which isn’t really a great figure to shout about. We need to stimulate that market in the North East as much as possible and the Government initiatives that are in place at the

“However the trouble with the navy was that I couldn’t have spent long periods of time away on cargo ships with small numbers of people. I was too gregarious for that. I went back to school to become an estate agent,” says Duncan. Combining his love of people and passion for buildings, estate agency proved to be his perfect career. “The estate agency and sales is what I enjoyed and what I was good at,” he adds. “My first job was a part-time position in 1982 with a firm called Scott & Muirhead. In 1984 I got a job with Glover Humble & Partners, who were bought by Dudley Charlton, and in turn both were eventually bought by GA property services. I worked for the same firm continuously from 1984 until 1999. I’m very loyal.” Like most other industries, new technology has had a huge impact on the property market. And Duncan has embraced the changes. “New media has altered the way people buy houses. When I first launched Sanderson Young I remember thinking for a good nine months, ‘do I need a website?’ I did eventually commission one at the end of my first year. “Now we can sell a house 24 hours-a-day, seven days a week. The public’s thirst for information could be satisfied on a beach in Dubai, a safari in South Africa or sitting in their home in Gosforth. “And if they don’t sleep in the middle of the night, they can reach for their iPad and see what’s on the market for sale.” There is a real shortage of housing in the region, says Duncan, and the problem needs to be tackled.

minute are working. “We need to control house inflation. None of us want boom bust. It doesn’t work.” All the signs are very positive in terms of the 2014 property market, says Duncan. “There are an increased number of buyers coming back onto the market. If interest rates soar then we are bust again. We can’t restrain house inflation too much however, because prices will rise when supply is low and demand is high.” Duncan is set to reach another milestone this year, when he celebrates his 50th birthday. He is currently on a health kick and on target to lose his goal of seven stones by July. To mark the occasion he is heading to his second home in Corfu with his wife Alison, three sons, Charlie, 19, Oliver 18, and Harry 17, and around 100 friends and family. His reflection on turning 50? “Thank God I got there! It’s all about my family first and foremost, and my pride in my wife and my three boys. If they’re healthy and happy, then I am. Alison is the silent power behind me. She plays a very important role running the website. She’s the

strength behind me, supports me and keeps me sane.” Travelling is important to Duncan, and he is about to embark on his annual skiing trip to The Three Valleys in France. “My ambitions at 50 are more to do different things and to go to a different phase in my life when perhaps I’m not so vigorously running around to the detriment of my health. I’d like to go on a painting holiday or something completely bizarre that I’ve never done before.” Duncan is inspired by hard workers. “I was inspired a lot by my mother. Who worked damn hard when she was educated. I remember her doing her masters degree when she was education officer at a young offenders prison and she was working heavily at nights. I’m inspired by people who work hard. I look at people who are successful and I’m inspired by them. I think in England we have tremendous hang ups about congratulating people who are successful. “We need to breed more entrepreneurs and we need to create more jobs in this region by retaining the graduates and the people who live and work here. “There’s a massive job to be done with such

shortage of housing and such great opportunities. And if we can create more jobs in this region, and grow our economy, then I would welcome the challenge of meeting the housing demand that goes with that growth. Bring it on.” For more information on Sanderson Young visit www.sandersonyoung.co.uk THIS ARTICLE PREVIOUSLY APPEARED AS THE MONDAY INTERVIEW IN THE JOURNAL ON FEBRUARY 10, 2014.

L E I S U R E & H O S P I TA L I T Y N E W S

North East hospitality stars named

en of the North East’s most notable people in the region’s hospitality industry were recognised at the fourth annual North East Hotels Association (NEHA) Excellence Awards in February. Held at the Marriott Newcastle Gosforth Park Hotel, the ceremony rewarded the achievements of team members who have provided outstanding service and shown passion and potential for developing their careers in the North East. Winners included Rob Foster from Matfen Hall, who won an award for leisure excellence, the senior management team at Close House, who won the community award, and Sophie Boyd from Wynyard Hall, who received an the inspirational leader accolade. Judges on the night included Terry Laybourne of 21 Hospitality Group and executive chef at Rockliffe Hall, Paul O’Hara. Ken Ellington, the NEHA’s joint chairman, said: “The hotel sector in the North East makes a huge contribution to the region’s economy and it’s the people that work within these organisations that really matter.”

Aspiring chefs get new mentor

ormer Gateshead College student, Catherine Smith, who secured a job at the prestigious Ritz Hotel, London, after passing her Level 2 in Professional Cookery with distinction, is now mentoring the college’s current catering students. The 29year-old met with patisserie students and gave them practical advice on how to make restaurant-worthy pastry dishes. The students also had the opportunity to quiz her on preparation and cooking techniques, food hygiene and health and safety.

Big Lukes’ big deal

ig Lukes, one of the North East’s most popular restaurants, has signed a new, ten-year lease with the help of Newcastlebased solicitors, Hay & Kilner Solicitors. The restaurant, which became Tyneside’s first ‘all you can eat’ buffet, has agreed to spend at least another ten years in intu Metrocentre, Gateshead, and is working with the firm to negotiate the deal. Company owner, Mark Harford, said the move would enable the chain to explore potential expansion opportunities.

A green investment

he Cliffemount Hotel, near Whitby, is planning to be the most environmentally friendly in the region in a number of ‘green’ measures. Owners, Ian and Carol Rae, have installed a biomass heating and hot water system, which uses waste to produce electricity, and are also planning on installing solar panels. They currently work alongside the hotel’s head chef, David Spencer, to keep food miles to a minimum by using local suppliers and producers where possible.

LEISURE & HOSPITALITY

The premier place to meet Give your event the ‘wow factor’ with the help of Newcastle Falcons…

ith distinctive surroundings, quality facilities and suites overlooking extraordinary scenery – including the hallowed Kingston Park pitch – Newcastle Falcons is the perfect venue for business events, parties and social gatherings. Whether big or small, for business or for pleasure, Newcastle Falcons can accommodate a variety of functions and customise them to not only fit your needs, but meet your expectations, too. From single and double executive boxes to large and small function suites, there is no event or special occasion that Newcastle Falcons can’t hold. For businesses, the stadium offers a range of small, private executive boxes, which are ideal for private meetings and intimate dinners with clients. The ground’s luxurious and spacious Platinum and Gold suites, meanwhile, are perfect for conferences, seminars and exhibitions. Both are situated on level one of the stadium and are equipped with a private bar area. All suites and boxes can accommodate four to 500 delegates and can be furnished to your

liking. This includes audiovisual (AV) equipment, free Wi-Fi, laptops, photocopying facilities and conference call areas for businesses, to ensure meetings of all types and sizes run as smoothly and efficiently as possible. Whichever space you choose to host your event, you can find peace of mind in knowing it will be set up to the highest standard and overseen by a member of the Newcastle Falcons’ events team, who will be on hand to look after your needs throughout the event. Newcastle Falcons is also proud to offer guests a range of packages and tasty food menus to suit all budgets and accommodate every attendee’s needs. Businesses, for example, can benefit from the stadium’s daily delegate packages, which include main meeting room hire, refreshments on arrival, lunch options of soup, sandwiches and chips, complimentary mineral water, AV equipment and free, on-site parking.

For charity dinners or ‘end-of-year’ celebrations, the stadium’s dinner and ball packages guarantee to impress your guests. Both include a sparkling drinks reception, followed by either a three-course meal or buffet, on-site bar facilities, live entertainment and a disco. Getting married? Newcastle Falcons welcomes wedding parties and offers a range of wedding packages to help make a bride and groom’s wedding day all the more special. Couples can choose from the stadium’s Silver, Gold or Platinum packages, which include hire of one of its larger suites (perfect for wedding receptions), which can be decorated to the happy couple’s taste, and a variety of top-ofthe-range facilities. Newcastle Falcons is also a licensed venue for civil ceremonies. Bespoke packages are also available and Newcastle Falcons’ dedicated team of events coordinators is on hand to start planning your next event, now. For more information, call (0191) 214 2815, email events@newcastlefalcons.co.uk or tweet @FalconsKP Newcastle Falcons is located at Kingston Park, Brunton Road, Newcastle upon Tyne, NE13 8AF.

EVENT

The official launch of Bonbar Bonbar, Newcastle’s newest drinking, dining and entertainment venue, has officially opened its doors.

he highly anticipated £1milllion refurbishment of the historic Assembly Rooms has transformed the ground floor and courtyard into a bar and restaurant, exclusive members lounge (467 club) and outdoor terrace area, complete with Champagne bar. Owner Antony Michaelides said: “After months of hard work, I am so pleased to open Bonbar to the public. It is a magnificent venue and we believe it really offers something unique to the Newcastle social scene. “We have handpicked and trained a fantastic team and will offer unrivalled service as well as exceptional products and extraordinary entertainment.”

LEISURE & HOSPITALITY

Time to tee-off Rockliffe Hall launches a new golf membership. ighter evenings and warmer weather (we hope!) mean that spring has arrived and it’s the time of year when golfers take to the course as the season gets under way. Last year, golfing greats descended on the North East as Rockliffe Hall played host to the biggest tournament of its kind to come to the region in many years. The European Tour English Senior Open was a bigger-than-anticipated success and – thanks to its popularity and North East hospitality – will return to Rockliffe Hall again this August. Following the success of the English Senior Open, Rockliffe Hall’s golf club has reported its most successful year to date. Now in its fifth year, the number of rounds on the course has increased by over 20 per cent compared to the same period towards the end of 2012. As a result, Rockliffe Hall has introduced a new membership category. As well as being able to enjoy full Resort membership – which includes full access to the award-winning spa and leisure facilities at the 5* resort – Rockliffe Hall now also offers a Golf Only option which provides full seven-day playing rights on the championship course. The new membership structure offers more options and benefits and gives golfers the chance to play the highest standards of golf all year round, with no winter greens thanks to the course’s exceptional drainage and grounds’ team. As well as the Golf Only option, Rockliffe Hall’s full Resort membership is a unique opportunity for members to not only enjoy full access to the golf facilities, but they can also pass on the spa and leisure membership to their partner or join as a couple or family. Benefits of membership include full seven-

European Seniors winner, Steen Tinning

day play with priority tee-time bookings, unlimited complimentary practice range balls, 20 per cent discount across all restaurants and bars at Rockliffe Hall, up to 10 per cent discount at the golf and spa shops and an annual club fit or swing check with a PGA professional. Monthly payment plans are also available. Managing director of Rockliffe Hall, Nick Holmes, said: “Following the European Tour event success last year we’ve experienced a real upsurge in membership enquiries so we’ve added a new category. The Resort membership remains the most popular as it’s great value, offering full spa use. However, we recognise some people do just want to come and play golf on a great course and be part of a nationallyrecognised golf club that offers a unique experience from the course and the Clubhouse to exceptional staff, socialising and some tremendous member competitions.” Rockliffe Hall’s golf course is recognised as one of the best in the UK and was strategically designed by top golf architect, Marc Westonborg from Hawtree, and is also home to a highly-

regarded golf academy with coaching from respected PGA golf professionals and is a Cleveland Golf and Srixon Centre of Excellence offering an advanced custom-fitting service for players of all levels. The course has become home to a variety of high profile golf tournaments and the prestigious European Tour English Senior Open is broadcast on Sky Sports. Last year’s event received many plaudits from world class golfers such as Carl Mason, former Ryder Cup captain Mark James and Senior Tour favourites such as Barry Lane, Des Smyth and Paul Wesselingh. The tournament returns this August Bank Holiday weekend and an impressive field is expected. Speaking about the success of golf at Rockliffe Hall, course manager, Davy Cuthbertson, said: “As our reputation grows, we are seeing a steady growth in demand from golfers looking for a world class experience who are prepared to travel and don’t mind paying a bit more. We have an incredibly experienced green-keeping team who work tirelessly to keep the course in this premium condition and it’s great to see the investment coming to fruition. English Senior Open champion, Steen Tinning, said: “What a place to come and play. Ever since I arrived at Rockliffe Hall, I have been greeted like a family member. The staff, the members, the volunteers and all the spectators made me and all the players feel at home. Everyone worked very hard to get the course looking and playing as good as it was for October.” Membership starts from £1500 per year. For more details contact (01325) 729987, email golf.enquiries@rockliffehall.com or visit www.rockliffehall.com/golf

LEISURE & HOSPITALITY

Plan ahead It may be springtime but it’s always the season of goodwill at Sunderland’s Stadium of Light. ith fine food, exciting entertainment and a level of service that’s second to none, Sunderland’s Stadium of Light has become one of a top destination for seasonal celebrations in the North East. In 2013 the stadium attracted a record 15,000 visitors during the festive period, hosting a wide range of private and public events. This year the venue is expecting an equally large Christmas crowd and is unveiling its seasonal line-up early to avoid a last minute rush. “Some events were fully-booked up to six months in advance for Christmas 2013,” says Gary Hutchinson, commercial director at the Stadium of Light. “This year we’re encouraging people to book early and there’s a number of special offers in place as an added incentive.” These offers, which are open to people who book for a group of 20 or more before the end of August, include a complimentary half bottle of wine per person and a free pair of tickets for an SAFC home game for the event organiser. They apply to the majority of the stadium’s full seasonal events, which have been

designed specifically to cater for a wide audience. Gary adds: “Because the Stadium of Light is easily accessible both by car and Metro, we get companies and families travelling in from across the region for their Christmas events. “This year’s line-up has been carefully picked to appeal to a wide range of organisations, which often include guests of various tastes and ages.” Among the highlights of this year’s festivities are a series of Christmas party nights. Each of these events, which are being held most Fridays and Saturdays during December, offer visitors the chance to enjoy a mouthwatering meal or buffet, as well as live entertainment from one of four amazing acts. These includes The 21st Century Girls, who will be performing a selection of the latest chart hits on December 5, 6, 12, 13 and 19 and a We Love the 90s tribute show on November 29 and December 12, 18 and 20. Entertainer and vocalist Joe Lawson will also be stopping off at the stadium on December 6, 13, 19 and 20, when he’ll be performing well-known hits by the likes of Barry White, Kings of Leon and Take That,

while popular band Chaser will be live on December 12, 19 and 20. For those who prefer a private party, the Stadium of Light also offers a range of function rooms which can be pre-booked to cater for anywhere between ten and 1000 people, while the National Glass Centre, Sunderland, also offers a memorable backdrop for family or business functions involving up to 200 guests. Both venues are managed by 1879 Events Management, a subsidiary of SAFC, which also offers a wide range of services to cater for seasonal celebrations at any venue across the North East. Gary Hutchinson concludes: “1879 Events Management has a proven track record of delivering outstanding events. This year organisations and individuals have the opportunity to enjoy that famed hospitality in a variety of ways, whether that’s at the Christmas party nights at the Stadium, a private party at the Glass Centre or by allowing 1879 Events Management to bring the party to them.” For more information about Christmas at the Stadium of Light call 08719 111 555 or email christmas@safc.com

LEISURE & HOSPITALITY

Business lunch

Barluga Alison Cowie visits Barluga in the heart of Newcastle’s ever expanding dining scene.

t seems that every time I walk down Grey Street, another inviting-looking eatery has opened its doors, willing me to try its offering at the earliest opportunity. Celebrity chefs Antonio Carluccio and Jamie Oliver have also got in on the action, opening outlets of their national chains nearby. And with Harry’s Bar and Grill on the verge of opening, competition on and around Newcastle most iconic street is riff. Sat proudly in the middle of the throng is Barluga, which has managed to remain a popular haunt with drinkers and diners for years – thanks to a winning combination of top food (specialising in muscles) and quality beverages. During the day, Barluga is popular with shoppers and the city’s business fraternity, and where my two colleagues and I found ourselves one day last month. While other stalwart bars in the city are

guilty of looking a bit tired and outdated, this cannot be said for Barluga which, thanks to a stunning refurbishment a few years ago, has a sumptuous on-trend décor. The main eating area is located on a raised level, helping diners to feel they’re in a restaurant more than a bar, although you can eat anywhere, including the large mezzanine area. There is a good range of dishes to choose from including the seasonal menu for more restaurant type fare, or the favourites menu and selection of sandwiches for more pub grub-type meals and snacks. There is also a brunch menu, sharing menu and children’s menu offered, too. While Barluga has been criticised for slow service in the past, I found the attention we received from our waitress to be attentive and efficient throughout. There were no complaints about our food,

which arrived promptly and was well presented. My goat’s cheese starter, in particular, was a highlight with its fresh combination of flavours, as was my colleagues’ spiced belly pork and lentil casserole which I was assured, tasted as good at it looked and smelt. My other colleague’s steak was also a hit; cooked to perfection and served with lovely fries, salad and a grilled tomato. The desserts may not have quite hit the same heady heights of the previous two courses but overall, the meal was very much enjoyed. No matter how many Newcastle city centre restaurants open to fight for our hearts, minds and stomachs, I feel the longevity and consistency of Barluga will ensure it can complete with the very best of them. For bookings call (0191) 230 2306.

Glazed goat’s cheese

Lindisfarne oysters

Soup of the day

A beautifully presented dish with marinated beetroot, pea and lemon croûtes.

Top quality oysters, served simply to show-off the local produce.

A warming and flavoursome cream of broccoli soup, served with a bread roll.

£6.45

£1.95 each

£4.75

Moroccan spiced chicken with minted tomato salad

10oz rump steak

Spiced belly pork

A lovely cut of beef, well cooked, with pleasing accompaniments.

This pork and lentil casserole with curly kale and red wine jus was bursting with flavour and a highlight of the meal.

Well-executed, if not mind-blowing, the dish came with cous cous and harissa yoghurt.

£11.45

£16.95

Lemon tart

Sticky toffee pudding

A fresh and zingy end of the meal.

A good attempt at this ubiquitous desert.

£5.95

£5.45

£11.95

Warm white chocolate and cranberry brownie The brownie lacking a little on flavour, unlike the decadent dark chocolate ice cream it came with.

£5.45

LEISURE & HOSPITALITY

A family affair Jessica Laing brings her dad along for a spa day at Slaley Hall. t’s not often that my dad and I are able to spend quality time together, so when I was told I could bring a guest with me to indulge in a spa day at Slaley Hall, I knew exactly who to call. After a 45-minute drive from Newcastle City Centre to Northumberland, just six miles outside of Hexham, we reached the luxury De Vere hotel. Nestled in 1000 acres of majestic Northumberland forest and moorland, complete with Japanese gardens and landscaped grounds, the castle-like Edwardian mansion looked like something straight out of a romance novel - grand and inviting. As an avid spa fan, who would consider themselves well versed in spa etiquette, I had high expectations for the day and couldn’t wait to discover which treatments were on offer, once we reached the spa. My dad, on the other hand, was a complete novice and seemed more concerned about whether or not he would be the only man in the jacuzzi that day. After a helpful welcome tour from one of the friendly spa receptionists, it was time for us to familiarise ourselves with the hotel’s renowned leisure facilities; meaning that I would finally be able to peruse the treatment menu and my dad, a joiner by trade, would be swapping his silicone-stained jeans and trainers for an Egyptian cotton dressing gown and a pair of fluffy slippers. The hotel’s most popular aqua aerobics class was in full swing when we arrived at the pool, so we began our morning with a latte and a pot of cranberry green tea in the stylish ‘juice bar’, which serves a variety of drinks and snacks and overlooks the entire pool area. Comprising a 20-metre heated swimming pool, a separate (and not at all noisy) children’s

splash pool, a bubbling jacuzzi (which, to dad’s relief, did contain one or two blokes) and an intimate spa whirlpool, the sizeable – and spotlessly clean – pool area offers something for everyone, yet remained incredibly tranquil throughout the day. Adorned with waterfall features and rocky boulders, which border every inch of the pools, I also found the room to be rather grottolike – an attractive bonus, I thought, that made the atmosphere all the more peaceful. The aqua aerobics class soon came to an end, freeing up the pool for dad to do his laps, before he retreated to the nearby thermal suite for a gentle baking in the sauna. I, meanwhile, enjoyed a pore-loving 15 minutes in the ample and beautifully tiled steam room, which spat me out with a healthy, holiday-esque flush. I should mention that, while neither of us are particularly physically inclined, we did venture upstairs to the hotel’s air-conditioned gym, which, for a relatively small room, is filled to the brim with state-ofthe-art fitness equipment. From weight-training aids to cardiovascular apparatus, it has it all. You’ll also find one or two fitness instructors, who are on hand to offer one-to-one support and motivation (and boy, did we need it). By lunchtime, it was time for us to make our way into the newly refurbished spa, which boasts four brand new treatment rooms, including dual treatment rooms, and a sumptuous relaxation lounge. The lounge itself is spacious and low-lit; reminiscent of a luxury French boudoir. It

features plush sofas, reclining chairs and cabana-style beds, which my dad took full advantage of, and is available for all spa guests before, after and in between pampering. Entering separate treatment rooms, complete with heated beds and twinkling candles, we each received a stress-busting fullbody massage, using the finest ESPA body oils and enhanced with hot stones and Swedish massage techniques. While I’m no stranger to a good, old-fashioned rub down now and again (this one was heavenly), it had been years since my dad had been at the hands of a masseuse and, judging by the blissful look on his face when we reunited in the lounge an hour later, it had definitely been worth the wait. He later claimed it was ‘the best massage he’d ever had’. Much to my dad’s delight, we rounded off the day with a spot of champagne afternoon tea (a glass of chilled fizz and an assortment of dainty finger sandwiches, warm scones and mini desserts) in the grand Duke’s Grill, which offers spectacular views of the hotel’s two championship standard golf courses. Both 18-hole courses seem to go on forever, by the way, and provide breathtaking views that neither of us will forget in a hurry. Note to keen golfers: your paradise awaits. I left Slaley feeling refreshed, but more importantly, closer to my old man. My dad, meanwhile, was noticeably chipper and relaxed and even talked about returning in the summer with my mum: proof that Slaley doesn’t just hit the spot for the 23-year-old spa-goer, but the fifty-something-year-old handy man, too. For more information about Slaley Hall and the spa packages it offers, visit www.deverehotels.co.uk, email slaley.hall@deverehotels.com or telephone (0871) 222 4688

ADVERTISER’S ANNOUNCEMENT

Revitalise your tastebuds Cherith Graham visits Orangegrass in South Shields. ired of visiting the usual eateries on Ocean Road, a friend recommended a Thai restaurant tucked away from the busy street. My partner and I had previously visited Thai Central, which recently closed down, so decided to give it a try since we had been told, “it was the best in the area.” Orangegrass is only a few minutes’ walk from all public transport links and in the heart of South Shields’ so we found it very convenient after our metro trip from Gosforth. Tucked away with not much surrounding, I was a little surprised to see a restaurant here, but never-theless continued inside. After a friendly, traditional Sa Wa Dee Thai welcome we were ushered to a nice quite table in the corner. For a Thursday night it was very busy, which we were surprised at until we spotted they did a special offer banquet for around £10. We decided to order off the a la carte menu and opted for the mixed starter to share. When it arrived we particularly enjoyed the diversity of the six generous dishes we had to share between us both – we couldn’t actually finish them all for fear of not fully appreciating our mains. For our mains we chose the Neua Pud Prik

Khing; a stir-fried beef dish and Gaeng Kooa Sub-Pa-Rod Gung; a traditional style Thai prawn curry. The flavours in the Thai curry in particular were like nothing else and would have knocked anyone’s taste senses into frenzy. We definitely could have been fooled into thinking we were in Asia for the night (minus the sun). As fantastic as our dishes were, we had food-

envy of our dining neighbours as they tucked into their crispy fish dish topped with vegetables and a delicious looking sauce. Being inquisitive we asked a waitress and she advised it was the Ploa Priew Waan. Thoroughly impressed, we already decided that’s what we’d order on our return visit. Our waiter recommended Jasmine tea to round off our palettes and the night. When the bill arrived it came to under £40 including our soft drinks; we were pleasantly surprised considering the value for money we thought we’d received from our delicious food. There is a choice to take-away your food in addition to the great menu selection and banquet dining experience available within the contemporary restaurant. The fine feast that awaits you, complemented by the knowledgeable and attentive waiting staff, is a contrast to some of the less luxurious eateries in the area, and one we are sure to recommend. Orangegrass Thai & Oriental Cuisine is located on Mount Terrace, South Shields. For bookings call www.orangegrass.biz or visit (0191) 455 8555.

EDUCATION

News from Dame Allan’s Schools Recent achievements at the independent school.

Fabulous fashion fundraiser

Pupils survive Hunger Games

International rugby at Dame Allan’s

When 17-year-old Amy Shaw heard about the tragic death of a former pupil of her school, she resolved to raise money for Marie Curie Elswick Hospice. Talented sportsman Richard Holmes died in the hospice following a brain tumour last July, aged just 24. The result was a fabulous sell-out fashion show held at Newcastle Falcons.The enterprising team, led by Amy Shaw, Amy Grounsell and the Schools’ Officers team created a spectacular fashion show featuring clothes generously provided by John Lewis, Barbour, Lipsy London, Canterbury, Oki Doki and Designer Desirables. The Schools’ Dance Company, members of the rugby first XV and members of the sixth form, performed dances as spectacular as the outfits, thanks to the inspirational choreography from head of dance, Mrs Clough working with Sally Hunter and Amy Grounsell. As well as the show itself, Amy and her team arranged a quiz, silent auction and raffle to raise money for Marie Curie. The event was generously sponsored by Bidvest 3663. Principal Dr John Hind said: “This was a memorable evening for everyone. The students’ magnificent efforts, in the year when they are preparing for their A levels, illustrate how it is possible to excel not just in the classroom, but also to have the compassion and commitment to help others.”

Pupils at Dame Allan’s Junior School learned survival skills in their outdoor classrooms as they prepared to be Tributes to compete in the Hunger Games on World Book Day. The popular Hunger Games trilogy by Suzanne Collins is set in the near future, where the heroine Katniss Everdeen has to win the Hunger Games and survive in the hostile environment. The Year 6 boys and girls spent the morning in the Junior Schools’ outdoor classrooms, learning survival techniques with Dame Allan’s head of outdoor education and leadership, Ms Colette Cookson. They made their own clay emblems based on Katniss Everdeen’s mocking jay pin to inspire them in the Hunger Games. They explored what would motivate them, what helps them when they are upset and how they could represent that in their pin. “This was a exciting way to bring the book to life,” said Dr John Hind. “We are very fortunate to be able to use the extensive grounds at our Junior School in such an imaginative way. Learning out of doors is an integral part of the curriculum from nursery onwards and Ms Cookson encourages all the pupils to develop skills and resilience in this setting.”

There was one international rugby team playing in the weekend break in the Six Nations Championships. The Czech Republic Under 18 team played Dame Allan's Boys' School. The Czech team's trip to Newcastle was part of their training preparations for the European Championships which are due to be held this Easter. One person with divided loyalties on the day was Dame Allan's student Fanda Vohanka. Fanda began playing rugby at Sparta Prague and is now a member of the Czech Republic Under 20 squad, coached by Dame Allan's sports coach, Andy Chuter. He is currently studying A levels in Biology, ICT and PE at Dame Allan's and plans to go on to study sports science at university. The Dame Allan's team, led by 17-year-old David Cooke from Corbridge were too experienced for the Czechs and emerged winners by 17-0. The Czech captain, Marek Simak from Prague was undeterred. "Although I am disappointed with the result it has been a good experience for us. We will now go back and work hard for the Championships". "It is not every school rugby team who are able to end their season with an international match and it was good to see our boys perform so well in a keenly contested game!" added Dr John Hind. www.dameallans.co.uk

INTERVIEW

AND THE

I’ve

ORSE

spent most of

life as a per for ming folk singer. You’re making a living doing something you’re passionate

AS THE NATIONAL THEATRE’S CRITICAL SMASH PRODUCTION OF WAR HORSE COMES TO THE NORT EAST, LOCAL FOLK LEGEND BOB FOX TALKS TO ELISE RANA HOPPER ABOUT HIS STARRING ROLE AND A LIFE IN MUSIC.

about, but it’s feast or famine you’ve either got loads of work or no work. I’ve been a lorry-driver, a teacher, had a few different jobs when the singing work dropped off but I’ve always gone back to it. I’ve managed to hang in there, sometimes by my fingertips, and now I’m in a really good place. You know what they say: you can’t win it if you

don’t buy a ticket.

think

the

political element in Getting the opportunity to be in War Horse is just unbelievable. It’s a

music is missing now.

fantastic production - not just a show but an event. It’s a bit like being in

Whereas we had a lot to protest

one of the folk songs I sing. John Tams, who wrote most of the songs in

about - nuclear arms, the pit

the play, has been a friend for a long time. He headhunted me for the

closures - there is a massive generation

role because of my experience of storytelling in song. The Songman is a

of young people who don’t really feel

kind of singing narrator - the spirit of the Devon village, knitting the whole

they’ve got anything to protest about. But we’ve got a much bigger global picture now - I’d

thing together from start to finish.

like to think there are people out there singing songs I think highlights are things you hope might happen to you and

about that.

then they do - like touring Australia and America singing North Eastern folk songs. Back at the beginning when I was in a duo with Stu Luckley, we won Melody Maker’s folk album of year and toured with some fantastic people. And to end up on a West End stage

The passion for the music should come first - if you really have that, you’ve got a very good chance of success. There’s so much competition now but it’s also easier to get your music out there through the internet. There seems to be the

at my age is a definite highlight.

chance of overnight success - for a few. Folk is easing its way into the mainstream, which is something we always wanted to happen. I was part of the second wave of a revival started by people like Martin Carthy and Nic Jones, and 30 years later my generation was worrying that there were no

One of the best bits of advice I’ve ever received was from Ralph McTell. Stu Luckley and I had done a version a song called Sally Wheatley that became the song that everyone requested, everywhere we went. We were singing it on a tour with Ralph McTell,

young artists coming through. Now there are

who every night was doing his big hit Streets of London as an encore. I

great young players, singers and bands

asked him one night if he ever got sick of singing it, because we were

taking it in a slightly different direction

pretty sick of Sally Wheatley. He said no - but I often get sick of people

and appealing to a much

asking me if I get sick of being asked. If anyone asks you to sing a song,

younger audience, which

you should always do it because it’s the biggest compliment they can

is what it needs to

give you. So now if anyone asks for Sally Wheatley - I sing Streets of London.

continue. I like touring and seeing different places but it’s always great to be driving back up that road to the North. I’ve never moved away from the North East. The War Horse tour takes me to February 2015 and I’m not really thinking about anything beyond that. I think I might be in War Horse for the rest of my life!

MOTORS

Behind the wheel by Jessica Laing.

F.Y.I. Max power: 510bhp Max Torque: 620nm Max Speed: 183mph CO2 Emissions: 333g/km Acceleration: 0-62mph in 4.6 seconds

ASTON MARTIN DB9 CARBON EDITION nveiled at the 84th Geneva International Motor Show last month, Aston Martin introduces the Carbon Black DB9: one of two special editions of its timeless DB9 model. Like its sister version – the DB9 Stratus White – the model maintains the DB9’s technical expertise (including ‘Touchtronic II’ six-speed transmission and a AM11 V12 engine), but goes further with expertly styled exterior and interior features. Aside from its glossy, piano black paint job, external highlights include a carbon-fibre diffuser that significantly improves aerodynamic efficiency by drawing air from beneath, two sturdy, graphite tailpipes, black diamond-turned wheels, black-out windows and optional carbon-fibre door handles. You’ll also find the iconic and instantly recognisable Aston Martin side strake, available in carbon-fibre. Inside, you’ll discover a sumptuous leather cabin, with optional red, silver and yellow stitching, featuring noir air vents and trim, treadplate and pedals and sill-plaques. Prices available on application at any of Aston Martin’s 147 dealers.

EVENT

Benfield opens new Ford dealership The Ford chairman cuts the ribbon on a new flagship £5.8 million showroom in Sunderland.

ark Ovenden, Ford of Britain’s chairman and managing director, has officially opened Benfield Motor Group’s new £5.8 million Ford dealership on Newcastle Road in Sunderland. Many VIP guests attended the special event including Sunderland footballer Craig Gardner, former Sunderland player Paul Bracewell and Durham and England cricket star Steve Harmison. Food was provided by celebrity chef Kenny Atkinson, who recently opened his own restaurant, The House of Tides, on Newcastle’s Quayside. The new state-of-the-art showroom is one of the largest Ford dealerships in the North East region and has space for ten cars and four vans, displaying the full Ford range. Other facilities and services include a new workshop with the latest diagnostics technology and Class 4 and Class 7 MOT ramps, a Transit Van centre and business user facilities and space for more than 80 used cars.

MOTORS Craig Johnson, franchise manager, with the new Leon ST model.

New models at Jennings The new Leon ST and CUPRA hatchback draw in the crowds at the Middlesbrough SEAT dealership. he new Leon ST has been boosting sales at Jennings SEAT, part of the Jennings Motor Group, and the recent arrival of the new hot hatch Leon CUPRA model, is expected to follow. Since its official launch at the beginning of the year, the new Leon ST (pictured) has generated a positive response from customers at the group’s Cargo Fleet Lane dealership in Middlesbrough, in addition to contributing towards achieving sales objectives for the first quarter of 2014. Sporty yet practical, the new ST is the estate version of the new Leon model. Combining stunning good looks with outstanding versatility, the Leon ST displays the same curves and sharp lines as the rest of the Leon range, in addition to offering 587 litres of boot space, with the option to expand to 1470 litres if the rear seats are folded forward – which ranks the model as one of the biggest in its class. Craig Johnson, franchise manager at Jennings SEAT in Middlesbrough, said; “With its state-of-the-art technology and exceptional practicality, the Leon ST defines a new standard in the compact estate car class. “The new spacious and versatile five-door hatchback has been a huge success at the dealership.” With prices starting at £16,675, the new Leon ST is available with the same range of turbocharged petrol and diesel engines as the

Leon hatchback and SC models, in addition to offering three trim levels including the S, SE and FR. Standard specification includes air conditioning, Bluetooth for hands-free call and music streaming, in addition to black roof rails. For an additional £1120 on the SE model, customers will benefit from 16-inch alloy wheels, LED tail lights, dual-zone climate control, front and rear parking sensors, sports seats and folding door mirrors. The car also offers a panoramic glass roof, cruise control, full LED headlights, SEAT easy connect entertainment and communication system, front assist to detect possible collisions and give a warning, high beam assist to dip the headlights where there is oncoming traffic at night and switch back to high beam when cars have been passed. A tiredness recognition system and lane assist is also available which keeps you on track if you unintentionally drift out of the lane. Awarded a five-star safety rating by car safety assessment body Euro NCAP, the Leon ST is among the very safest cars on the road. The recent launch of SEAT’s most powerful production car to date, the Leon CUPRA is also expected to boost sales throughout the second quarter of 2014 as customers take advantage of the latest hot hatchback at the Middlesbrough dealership. Packed with technology developed for the racetrack, the new Leon CUPRA guarantees

100

precision-driving fun and outstanding performance. The entry-level version of the new CUPRA is a three-door with a manual gearbox and 261bhp, or there is also a three and five door with a manual or 6-speed DSG with 276bhp. Customers can also opt for the CUPRA 280 model which features an all-new 2.0 TSI dual injection engine, with a range of additional extras over the entry model including 19 inch alloy wheels, black door mirrors, black exterior mouldings and frames, black interior decorative mouldings, black rear roof spoiler underside, red brake callipers with CUPRA logo, satellite navigation and steering wheel shift paddles. Jennings SEAT sells the entire new car range with everything from the Mii, Ibiza, new Toledo new Leon SC and new Leon CUPRA to the new Leon, new Leon ST, Altea, Altea XL and Alhambra models on display and available to test drive at the Middlesbrough dealership. As a fully accredited Motability specialist, Jennings SEAT can also offer customers who qualify for a vehicle through the Motability programme, a range of models. Aftersales is also taken care of with an on-site service, MOT, parts and accident repair centre. For more information about the range of products and services, call into the Cargo Fleet Lane dealership, contact (01642) 204040 or visit www.jenningsmotorgroup.co.uk

EVENT

Sport Newcastle Intu 37th Annual Dinner and Awards The achievements of North East sports men and women are recognised at this annual event, organised by Sport Newcastle.

he region’s sporting heroes gathered at Newcastle Civic Centre last month for Sport Newcastle Intu 37th Annual Dinner and Awards. Representatives from the North East’s topflight sports clubs were present, along with promising rising stars, 14 of whom were recognised on the night. Forner boxers Stuart Hall and Glenn McCrory were present on the night as were football’s Steve Harper and Jack Charlton and cricket’s Geoff Cook. Falcon’s director of rugby Dean Richards was named Sport Personality of the Year, with Durham Cricket Club taking the Team of the Year award.

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H E A LT H

Consultant Mr Tom Collins

Making the right decision for you How Spire Washington Hospital’s consultation procedure can help you decide whether to opt for breast enlargement surgery. reast enlargements are the UK’s most popular cosmetic procedure and Spire Washington Hospital provides surgeon led consultations for women interested in finding out more before committing to any surgery. The confidential, hour-long sessions focus on what options are available, the potential complications associated with the procedure and how much it is likely to cost. Consultant Mr Tom Collin, one of the hospital’s breast enlargement specialists, said: “Much of the time spent is discussing the patient’s expectations - why they want the procedure carried out, what they hope to achieve and what the goal is in terms of shape and size. “The discussions always cover the pros and cons of having surgery and we generally discuss the safety of silicon implants – people are still concerned about safety after the PIP crisis and it is something we take extremely seriously.” At the consultation there is the opportunity to try some implants from the ‘sizer kit’ to get an idea of what sort of size and shape is right for you both now and in the future. Although breast implants don’t have a set ‘lifespan’, they aesthetically look at their best for six to 10 years. Changes in weight or body shape can affect the way the implants look, just as with natural breasts. “My experience is that most people are pretty conservative and look for a natural enhancement,” said Tom. “It’s important to note however there may be

some deterioration in the tissue surrounding the implants as the person gets older. There is a general downward movement in everyone’s body as skin starts to sag slightly and when there are implants that becomes enhanced. If you have overly large implants, you can imagine that effect is more noticeable. That said, people can have them in for years and they can continue to look great.” The implant operation takes around an hour and a half to two hours and most people go home the same evening or the next morning. After having the procedure, a sports bra or a hospital bra needs to be worn for around six weeks and the patient has to take life relatively easily. Recovery times depend on whether the implants are above or underneath the muscle. Implants under the muscle mean a longer recovery time as it can be four to six weeks before you can comfortably get your hands above your head. Tom Collin said: “We encourage people not to do too much too soon. It takes around three to six months for the implants to settle into a permanent position with silicon. It can take a little longer to settle with fluid. I almost exclusively use silicon gel for aesthetic reasons.” Spire Washington Hospital also offers saline implants for women who particularly want this type of procedure. Saline became popular in the US in the 1990s due to unfounded concerns about the safety of silicon implants. Emma Talbot-Browne from Sunderland had her breasts enlarged by Tom in October 2013.

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It was something she spent a number of years considering before deciding to go for the procedure. She said: “I had two children and things weren’t the same. I was quite big busted when I was younger, and I wanted my shape back to boost my confidence. I hated not being able to wear low cut tops any more. It took me five or six years of feeling depressed to make the decision to investigate further. “After the first consultation, Tom told me to go away and think about it. I had just had a baby two months earlier, so he wanted me to take my time. When I went back he told me about the pros and cons. There was a lot to take in.” Emma tried different sized implants and, with Tom’s agreement, she opted for the biggest ones, which has taken her to a size DD-EE. She said: “I had the operation at 2.30pm on the Thursday and I was home at 11am the next morning. I wasn’t allowed to do very much, my husband had to do everything because they hurt even just getting up. “After about a week, I started to feel ok and within a couple of weeks, things were back to normal. “They look great. I am now much more confident and I can’t wait to wear a bikini. The team at Spire Washington Hospital was very professional and I got top-rate care. I would recommend it to anyone.” For more information, please visit www.spirewashington.com

WELL-BEING

New primary care centre A multi-million pound development, serving patients in Chapel House and Westerhope, opens its doors.

new multi-million pound medical development in Newcastle has opened to patients. The Chapel House Primary Care Centre houses two GP practices and replaces the previous medical premises in the area, which were made up of former residential terraced houses. The new development, which has taken eight years to get from the planning stage to being built and opened, now serves thousands of NHS patients from across the Chapel House and Westerhope areas of Newcastle. The Primary Care Centre – which was developed by Assura – houses Parkway Medical Group, which has seven GPs, and a branch surgery for Holmside Medical Group, which in total has ten GPs. The specialist healthcare team at law firm Sintons, based in Newcastle, carried out all of the legal work on the new development. Donna Aydon, practice manager at Parkway,

said: “Everyone involved in this project has done a fantastic job and we hope our patients and visitors are all enjoying their new facilities here in Chapel House". Michael Foster, practice manager at Holmside, said: “This new development has taken quite some time to become a reality, but now the practices have taken up occupancy, everyone agrees it was well worth the wait. “We are thrilled to have secured a long-term future for primary care in the heart of Chapel House estate, in a development which is both welcoming and designed to meet the needs of modern healthcare practices.” Hilary Parker, lead partner in Sintons’ healthcare team, said: “This is a fantastic development, and while it has taken several years to see the plans come to fruition, the Chapel House community now has unrivalled GP and local health facilities. We are delighted to have helped this project to happen.”

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WELL-BEING

You are what you eat Health kinesiology can help you shift those unwanted pounds, says Be-Fit’s Antonia Pellegrino. hat if you ate an immaculate diet, got your five a day, drank water and exercised regularly ... but still didn’t reach your weight goal? How frustrating would it be to put in all the effort, but still have a muffin top? The last few pounds, or few percentages of body fat are the hardest to shift. Any personal trainer or fitness professional can get the first few stones off. But what if it was something as simple as a ‘healthy’ food that you ate daily that your body could not digest or tolerate? Many clients come to me for health kinesiology sessions to identify food stresses. Health kinesiology (HK) is a very simple way to find out if foods, beauty products, pollens and even people, are a stress to your system. I test around 200 foods including grains and glutens, proteins, vegetables, fruits, herbs and spices, dairy, supplements and even additives. With many clients, as soon as they cut out the stressful foods, they drop body fat as the body stores fat when it is stressed. If you keep eating a food that is stressing your system, you will not get the best results. For many, foods such as gluten and yeast are identified. Even if you have not been diagnosed a coeliac, most people eat too much gluten. Gluten can be responsible for symptoms such as joint pain, digestives issues, fatigue, ‘brain fog’ and even weight gain. However, what if you were intolerant to something like lettuce?

A few years back, before my wedding, I was on a real mission like any other bride! I was training hard, eating like a cave girl (meat, fish, vegetables, good fats), resting on scheduled days and getting great results. However, I knew in the back of my mind that there was something in my diet, blocking my goal. I used my test kits and identified around 20 foods. I love spicy food! My favorite thing in the whole world is a king prawn curry with a side of spinach. To my devastation the following foods (as well as others) came up in the test: tomatoes, chilies, king prawns, spinach, string beans, aloe vera, red wine, brazil nuts, hazel nuts, cow’s milk and gluten If you eat the same foods all the time, your body can become intolerant. Keep a food diary

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and see how many foods you rely on. The strange thing is that since the test, I feel a bit green if I eat too many prawns, spinach or tomatoes. I have replaced these foods with alternatives but sometimes it is hard to avoid foods if you really love them! However, I cut these foods out before my wedding and I lost an inch around my waist in a week. Reducing cortisol, the stress hormone, can reduce abdominal fat. I trust in energy work implicitly, but also wanted to back up my results with hard science. There are many labs globally that perform blood work tests. I got my blood work done in Monaco shortly after I had self tested. The same foods showed up in an independent blood work test! So the amazing thing about the body, is that it knows from internal energy feedback what stresses it. So before you even pick up a dumbbell, you could start dropping body fat by making tiny changes to your diet. One of my body-building clients has had dramatic results by avoiding cabbage and lamb, foods that we would normally see as beneficial. Everyone is different, which is why the same diet your friend did may not work for you. Ask your body what it wants for tea and start seeing the results! For more info on health kinesiology and intolerance testing, call Be-Fit on (0191) 213 5300.

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WELL-BEING

Getting to the core Personal trainer and director of Bodyguards Fitness Service Ltd, Duncan Edwards, reveals the science behind a washboard stomach. oday’s world is ab crazy. Everyone is obsessed with the elusive six pack. Magazines use (often digitally altered) images of finely chiselled abs to entice readers, there are countless books and DVDs available promising to flatten your abs. Gimmicks appear every year in the form of new equipment and techniques, classes which specifically focus on ‘blasting abs, even electrical gadgetry which claims to flatten your abs in just a few minutes a day. But do all the gimmicks really deliver the six-pack they promise? Firstly, we must take a look at the role of the abdominal muscles within the overall core of the body. The six-pack muscles

(rectus abdominals) are just one part of the ‘core’. They function with side abs (obliques) and back muscles (erector spinae) to form an ‘outer unit’ of the core. However, these muscles are superficial and cannot create a washboard tummy effect on their own. The deeper ‘inner unit’ of the core is what creates flatness in the abs and prevents a paunch. It consists of four major muscle groups that work as a system. They are the deep small muscles running along the spine (multifidus), the muscles of the pelvic floor, the deepest abdominal muscle, the transverse abdominal (TVA), also known as the corset or belt muscle, and the large

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breathing muscle (diaphragm). Together these muscles provide stability to the spine, ribcage and pelvis, allowing the head and limbs to have a stable base from which to move. They provide support and a protective shield for your spine and internal organs and help us avoid disc bulges and other back injuries. If the inner unit’s function diminishes the vital organs drop, posture is altered and digestive or heart problems can occur. Bodyguards is located at Jesmond House, Clayton Road, Newcastle. Tel: (0191) 239 9000, web: www.bodyguardsapt.com

ADVERTISER’S ANNOUNCEMENT

Boost your energy How Central Healthcare can help you feel great this spring. ince opening its doors in 2013, Newcastle based Central Healthcare has been providing its clientele with pioneering detoxification and rejuvenation treatments. Best known for its popular colonic hydrotherapy treatments, the purpose-built clinic within Forth Street’s arches boasts a bright, clean and modern treatment room which exudes serenity and tranquillity; the optimum environment to evoke feelings of well-being and relaxation. Recently launching an exciting new cocktail of intravenous vitamin infusions and vitamin injections, Central Healthcare is proud to be working in conjunction with The Infusion Clinic by Nosh Detox. From mid April Central Healthcare will be administering pure, concentrated vitamin elixirs to promote and boost a whole range of health and lifestyle benefits. From as little as just £99 clients can indulge in a boost of energy, a renewed sense of vitality as well as an increase in strength of immune

system and a noticeable difference to the brightness and glow of the skin, courtesy of the viva forever vitamin injection. Managing director Gill Brooks explains: “I can’t wait to start seeing the benefits of the baby face infusion. This intravenous drip promotes anti-aging; it energises and provides support to

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the immune system. “Not only does it give your skin all of the vitamins that it needs, it also provides an energy and immunity boost to the system. ”Set to be one of the clinic’s most lavish and sought after treatments, the baby face energiser will help you to look on top of the world and enjoy great skin. It is administered via a drip in the arm for around 45-60 minutes and although it costs £317 the benefits are endless.” Central Healthcare’s extensive range of existing services are also available,including colonic irrigation, food intolerance testing, dietary advice, colon massage and herbal implants and enemas. To arrange a consultation at Central Healthcare, located at Arch 3, Forth Street in Newcastle, call (0191) 222 0100 or email info@centralhealthcare.co.uk. For further information on the services on offer please visit www.centralhealthcare.co.uk, or for an insight into the benefits of IV infusion visit www.theinfusionclinic.co.uk

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INTERVIEW

Get to know me ...

Louise Cannell-Mirza Solicitor within the family team at Ward Hadaway.

When I was growing up I wanted to be a detective. I am quite a methodical

Hopefully my greatest professional achievement is yet to come. Having

thinker and like digging for details. I always wanted to help people and, being quite personable, meant family law was a perfect fit.

trained and qualified at Ward Hadaway I have been able to experience and learn from leading lawyers with exposure to a diverse client base. I look forward to seeing where being part of such a progressive firm will take me next. Day to day, I enjoy the sense of achievement of getting the best outcomes for clients and helping them on their way to life after divorce or separation. I am also proud to be accredited to the Law Society Children Panel enabling me to legally represent children. On a personal level my greatest achievement is my son. I am a relatively new mum so still in the 'babymoon' period.

My first job was as a waitress in a restaurant, I was 15 years old and earned ÂŁ15 a shift, I thought I had won the lottery! I did have to wear a shin-length pink skirt with striped blouse. I realised a job in a uniform wasn't for me!

I'd tell my 18 year-old-self to do it all again! I am a strong believer in fate and things slotting into place along the way. I wouldn't want to change anything that went before if it would alter where I am now.

I am inspired by people who take risks. The methodical person in me is always thinking and planning ahead while making lists, lists and more lists!

When I need a helping hand, in a professional sense, I am fortunate to work within a fantastic team at Ward Hadaway, in the family unit and the wider firm. As an ever-expanding firm

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with offices in Newcastle, Leeds and Manchester, there is always someone with expertise in any query that arises. In personal matters, my husband Ammar always knows what to say and do and I have amazing family and friends who can always make me smile!

My favourite TV programme is 24, I like to think I could be the female Jack Bauer.

In my spare time I like to be outdoors and active. I'm not very good at keeping still so enjoy playing netball, shopping for shoes and being out and about with my family and friends. The next task on my list is to learn to play golf.

In five yearsâ&#x20AC;&#x2122; time I will be five years older and, hopefully, wiser. For further information visit www.wardhadaway.com