MONEY MATTERS
T.Quality to Open New Portsmouth Depot T. Quality is delighted to announce that the company is opening its 11th depot in Portsmouth in the coming months
T
he new site, which will be based just off the M27 in
will add further capacity to our operation but will also help
Fareham, Portsmouth will increase the company’s
to enhance customer service levels with increased delivery
delivery capacity, enhance customer service
dates and the opportunity to reach new areas.
levels and free up resources at other depots. The site
Fish and chips is the heart beat of T.Quality and to be
will also operate a Trade Counter for call/click and collect
able to continue and expand our long tradition of serving
customers.
the industry is our main aim.
The new opening is part of T.Quality’s ongoing investment
Investment in our depot network will continue to be a
in its delivery network and to cope with increasing demand.
major focus this year as we continue to drive the business
T.Quality who have been trading for over 100 years, supplies fish and chip shops with all the food solutions a fish and chip shop requires, ranging from frozen fish and meat products to packaging and cleaning products to
forward.” The Portsmouth depot is expected to be open by the end of March/beginning of April 2022. For more visit www.tquality.co.uk
much more. T.Quality currently operates 10 branches, in Swindon, Bovey
Tracey,
Peterborough,
Darlington, Birmingham,
Avonmouth, Leeds,
Swansea,
Bridlington
and
Staplehurst. All sites operate a trade counter for customers to either call/click and collect or just to make a last-minute dash for products. Mike Crees, Managing Director of T.Quality said: “We are delighted to be opening our newest depot in Portsmouth. This is a really exciting opportunity for T.Quality, the site
JJ Foodservice to Invest in Exceptional Customer Service in 2022 JJ Foodservice is investing in taking customer service to new heights with a raft of activities scheduled for the early part of the year.
“W
e’re obsessed with finding new ways to improve the customer experience, said Baris Kacar, Chief Sales Officer for JJ.
“From how we communicate to how quickly shoppers
can check-out.” JJ customers will soon be able to ‘Live Chat’ directly with customer services from the JJ website or app. New roles focusing on digital customer care will support the new Live Chat feature. 50
Fastfood Professional • February and March 2022
Meanwhile, payments are about to get easier with the introduction of Apple and Google Pay. “Great technology still needs the best people behind it,” said Baris. “That’s why internally we are bumping up training to be able to truly offer the next level of customer service. “We already have a fantastic team. Now we’re on track to kick off the New Year with our best service yet,” he added. February and March 2022 • Fastfood Professional
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