CFOT CAMPAIGNS
CHILEAN QUAKES
12 1 1 LEAVING 7
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THE BROTHEL SUSTAINABILITY
NEW FRONTIER MAY 2014 Volume 32, Number 5
INSIDE this issue: Revolving Door
How can we better extend grace to criminals as 60-75 percent of people return to custody again within three years of release. OPINION PAGE 3
Renewed Sisterhood
One woman in the Central Territory is working to make women’s ministries more accessible to young, single women. SISTERHOOD PAGE 8
Belfast Gym
The Salvation Army in Northern Ireland has a new gym, built at the request of program residents. GYM PAGE 12
Sunbury Court
PAID
GLENDALE, CA PERMIT #654
NON PROFIT US POSTAGE
General André Cox reopened the historic Sunbury Court following renovations. SUNBURY PAGE 18
RUNNING IT What it takes to keep the Army’s technology going BY VIVIAN GATICA
E
very day, employees of The Salvation Army Western Territory use technology to complete their daily tasks—many unaware that more than 80 people work to keep it going at all hours. The Information Technology (IT) department is more than a help line. It is composed of three main services: support, infrastructure and project management, as well as training and software development. The support branch includes specialists and technicians who assist when a piece of technology is not working correctly. According to Director of Support Ken Mowery, 44 support services technicians are dispersed throughout the territory in areas where large concentrations of Army users work. Technicians manage issues through the service desk ticket system. “The idea is that most users contact support through the [online] service desk where they can manage their own ticket,” Mowery said. “Here they can submit a ticket, see the technician assigned to their issue and contact him or her directly.” Technicians are on duty weekdays from 7 a.m. to 9 p.m. to cover users from the mountain time zone to island time. Many are set up to answer calls from end users through the 1-877-7IT-HELP toll free phone line. This system is comprised of incident and service tickets, with IT completing an average of 250 tickets—prioritized by urgency and impact—per day. IT PAGE 4
The users in the Western Territory are used to a really wide range of very sophisticated tools.’
Archived Booth records to to be digitized Records function as a tool in reuniting families
The Booth Records
The Salvation Army
P.O. Box 22646 Long Beach, CA 90802-9998
have become a useful source of information.’
BY LOIS SELLARS
T
he Salvation Army Booth Memorial Homes and Hospitals opened in the late 1800s as places of refuge for unmarried pregnant women to receive prenatal care, counseling, and a safe place to be in a time of need. Until this March, Western Territorial Headquarters (THQ) stored many of the records for its Booth homes. Now, after all these years, the old and crumbling paper records will be sent to RECORDS PAGE 6
—DAVID BROWN
BRASS PROGRAM TO BE OFFERED AT KROC CENTERS It won’t be long until the sound of brass music fills The Salvation Army Western Territory’s Ray and Joan Kroc Corps Community Centers. The territory is implementing a brass teaching program—envisioned by Territorial Commander Commissioner James Knaggs—that will give youth the opportunity to learn to play a brass instrument at the centers. “The Salvation Army has a long tradition with [brass instruments], and music education at schools has been slashed...I think that there is a desire for The Salvation Army to fill that void,” said Lt. Colonel Edward Hill, territorial program secretary. “It’s something we have a history in doing. We’re just a good fit to meet that need.” BRASS PAGE 6