business
YOUR
FALL 2017 ISSUE
BROUGHT TO YOU BY THE NEWMARKET CHAMBER OF COMMERCE
sue bauer Gem health care services
the lowdown on
LOANS
#Chamber160
The Celebration Continues! YOUR BUSINESS | Fall 2017
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EMPLOYMENT SERVICES
Seneca’s Employment Consultants are available to assist you in finding employment and training opportunities – at no cost • Job Search Assistance and Workshops • Career Planning • Job Development Services • Second Career Program • Self-Employment Information • Apprenticeship Links and Resources
EMPLOYER SERVICES Seneca supports employers with hiring; connecting employers with qualified individuals who are eager and ready for work, accessing hiring incentives, support with job postings and hiring events - at no cost. • Job Posting Board and Website • Job Matching, Screening and Interview Support • Hiring Incentives • Organizing, Promoting and Hosting Job Fairs • Essential Skills Tools and Resources • Canada Ontario Job Grant www.workforceready.ca
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EMPLOYMENT SERVICES / NEWMARKET 16655 Yonge Street, Unit 3 NEWMARKET, ON, L3X1V6 905-898-6199
newmarketchamber.ca
business
YOUR
CONTENTS In This Issue 4
Debra’s Desk
5
Calendar of Events
6 Behind the Scenes
13
on the
pg
COVER
7 Learn News, Knowledge & Insights Celebrating 160 Hello Spain and Portugal! Manufacturing PeerGroup & More 11 Connect Bridging Business & Community Profile: Sue Bauer On the Trail with Tracy Member News Event Pics 19 Thrive Tips, Trends & Intel Considering a Loan? Economic Development Get in the Moment with Mindfulness 22 Members
Newmarket Chamber of Commerce Staff President & CEO: Debra Scott Business Development Manager: Tracy Walter Manager of Government Relations and Policy: Abdus Samad Office Manager: Lori Clayton Event Manager: Rosanne Antunes Member Services: Lauren Davie Program Coordinator: Tyler Nakeff Auditor: BDO Canada LLP Editor: Leslee Mason
Smart Commute Central York Staff Program Manager: Pat Lusink Program Services Coordinator: Jennifer Brien Program Services Coordinator: Andrea Stephenson
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470 Davis Drive (The Old Railway Station) Newmarket, ON L3Y 2P3 T: 905.898.5900 F: 905.853.7271 W: newmarketchamber.ca E: info@newmarketchamber.ca
Board of Directors Chair Dave Peters FFM Capital Inc.
1st Vice Chair Joshua Campbell Coldwell Banker The Real Estate Centre
Sue Bowe Wildfire Wisdom
Kyle Burgis LL.B. Minken Employment Lawyers
Secretary/Treasurer Pierre Bonhomme Chaggares & Bonhomme Chartered Professional Accountants
Ron Pickett RDM Management Group
Sabine Schleese Schleese Saddlery Service Ltd.
Bri-Ann Stuart Oxford Properties Group/ Upper Canada Mall
Leslie Yeates Your Business is published quarterly by the Newmarket Chamber of Commerce. To advertise: advertising@newmarketchamber.ca
Collins Barrow Durham Consultants Inc. YOUR BUSINESS | Fall 2017
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FROM DEBRA'S DESK
THE EDUCATION EDGE Workplace training benefits employees and employers
F
or many businesses, access to skilled labour is an ongoing challenge. Consider this: During the last half of 2016, 62 percent of Ontario Chamber of Commerce (OCC) members attempted to recruit employees. Of them, 82 percent expressed facing at least one challenge. The top issue cited? You guessed it—60 percent said it was finding someone with proper qualifications. When it comes to the skilled labour gap, there are a number of factors going on. These include the types of programs offered at the post-secondary level as well as student choices. But employers also have a part to play. We simply aren’t doing enough to keep workforce skills up-to-date. For some, it boils down to cost. Not every business has the financial means to invest in ongoing training. Thankfully, there are multiple ways to get workrelated training education—some are even included with your Chamber membership. Here are a few ideas:
Government funded training and employment grants
There are a number of funding grants available—and you probably haven’t heard of all of them. For example, the Canada-Ontario Job Grant helps offset the cost of third-party employee training. You’ll find info about business grants at Canada.ca and Ontario.ca. Mentorworks.ca is also worth checking out. Gale Courses
The Newmarket Public Library offers access to hundreds of free online courses via Gale Courses. Surprisingly thorough, the six-week certificate courses include accounting and finance, sales and marketing, business communication and more. If you don’t have a library card—and you’re a Chamber member—contact us for an access code. Professional Development through the Chamber
Our monthly workshops and seminars cover a variety of topics from avoiding online scams to creating business videos to claiming your Google space and more. Included with membership, the sessions also offer the chance to get one-on-one help for specific challenges. Coming this November, we’re also hosting the Business Thrives Conference, a resource-packed event created to help your business succeed. Visit newmarketchamber.ca and click “upcoming events” to see what we’ve got going on. Need ideas? Check out the Retain and Gain: Career Management for Small Business Playbook from the Education and Research Institute for Counselling (CERIC) in partnership with the Canadian Chamber of Commerce. The Playbook highlights more than 40 low-cost tips, activities and actions to attract, retain and develop talent. You can download it for free via ceric.ca.
A b i g t h a n k y o u t o o u r C o r p o r at e a n d C o m m u n i t y Pa r t n e r s 2017 CORPORATE PARTNERS
2017 COMMUNITY PARTNERS
Newmarket
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newmarketchamber.ca
CALENDAR OF EVENTS For a list of all events, information and registration, visit newmarketchamber.ca/events
SEPTEMBER SEPTEMBER 6 Smart Commute Month Begins (until October 11) | smartcommutecy.ca SEPTEMBER 7 LEARN Seminar: Target Acquired – Converting the Sale 9:00–11:00 am | NewMakeIt SEPTEMBER 12 Breakfast Networking 7:00–9:00 am | Silver Lakes Golf & Conference Centre SEPTEMBER 19 Chamber After Hours 5:30–7:30 pm | Cardinal RedCrest Golf Course SEPTEMBER 27 Tech Triage at the Chamber: Business Start-up Tech Needs and Steps 12:30–2:00 pm | Newmarket Chamber of Commerce
OCTOBER OCTOBER 19 Business Excellence Awards 5:30–9:30 pm | The Manor, Event Venue OCTOBER 25 Tech Triage at the Chamber: Problems Printing? Check Your Reservations 12:30–2:00 pm | Newmarket Chamber of Commerce OCTOBER 26 LEARN Seminar: Sales & Marketing Tips for the Digital World 9:00–11:00 am | Aurora Public Library
november NOVEMBER 14 Breakfast Networking 7:00–9:00 am | Silver Lakes Golf & Conference Centre NOVEMBER 16 LEARN Seminar: Give Yourself the Gift of New Customers This Holiday Season 9:00–11:00 am | Newmarket Public Library NOVEMBER 21 Business Thrives 8:30 am–1:00 pm | Cardinal Golf Club NOVEMBER 29 Tech Triage: A Year in Review – Top Tips 12:30–2:00 pm | Newmarket Chamber of Commerce NOVEMBER 30 Chamber Members’ Holiday Mix ‘n’ Mingle & AGM 5:30–7:30 pm | RedCrest Cardinal Golf Club
DECEMBER DECEMBER 12 Breakfast Networking 7:00–9:00 am | Newmarket Community Centre at Riverwalk Commons
ONGOING SEPTEMBER 28, OCTOBER 26, NOVEMBER 30 Member Orientations GRANT APPLICATION DEADLINES, 15TH OF EVERY MONTH Awesome Foundation Newmarket EVERY FRIDAY Entrepreneurs In Motion Networking Group THIRD TUESDAY OF THE MONTH Small Business PeerGroup
FEATURED EVENTS OCTOBER 19 Business Excellence Awards Join us for the Chamber’s Business Excellence Awards where we recognize businesses whose achievements or community involvement have made significant contributions to the economic and social well-being of the Town of Newmarket. Early bird pricing of $155 per person for Chamber members, available until September 19, 2017. Register: newmarketchamber.ca/Business-Awards
November 21 Business Thrives Conference Ignite your business at the 3rd annual Business Thrives Conference. We’ll hear from Steven Dengler, back from his C150 Global Odyssey, and Marc Saltzman whose work includes hosting Gear Guide on Cineplex movie screens across Canada. Plus: don’t miss our new Mastermind sessions, featuring top business experts. Early bird price of $65 per person available for Chamber members until October 31, 2017 Register: newmarketchamber.ca/bizthrives YOUR BUSINESS | Fall 2017
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BEHIND THE SCENES
Get To Know The Newmarket Chamber
BOARD
STAFF
VOLUNTEER
LESLIE YEATES, Board Director
PAT LUSINK, Smart Commute Central York Program Manager
LORNE COOPER, Newmarket Young Professionals Group
Q. What’s your job and what does it involve? A. I promote and support sustainable forms of transportation like carpooling, transit, walking, cycling and flex-work. This year, I’m celebrating 10 years with Smart Commute Central York (see inset)!
Q. What’s your day job and what does it involve? A. I’m a full-time Real Estate Sales Representative with Century 21 Heritage Group Ltd. I help my clients successfully navigate through the challenges of buying and selling real estate. For most people, this is a very big purchase and a decision that affects their entire family. I take this responsibility very seriously.
Q. What’s your day job and what does it involve? A. I am a business advisor with Collins Barrow Durham Consultants Inc. I work with my clients (private sector, not for profit and public sector) and their teams to eliminate their biggest headaches and make their operations more effective, efficient and profitable. Q. What’s one piece of advice you wish you had received early on in your career? A. I wish I had known that you really can do anything and that your career is not a straight path but a complicated journey of interesting phases that move you forward, back and sideways. Every phase is worth the experience. Q. Tell us one thing most people don’t know about you. A. I love to ski and each year take at least one trip to the mountains with a bunch of spirited women. I also teach skiing on weekends through the winter at a local private club.
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newmarketchamber.ca
Q. Tell us one thing most people don’t know about you. A. My husband and I owned a Baskin-Robbins ice cream store for five years in Kingston. Q. How do you recharge? A. Right now, I’m addicted to my Fitbit and making sure I get my 10,000 steps in every day. I have four kids, a husband and a dog. Spending time with family is my best way to unwind. Q. You’re a comic book hero: what’s your super power? A. Flying. I used to dream quite often that I could fly and I absolutely love the sensation. It would be awesome to do it in real life.
Q. How are you involved with the Chamber? A. I was a Board Director for three years and I’m currently the Chair for the Newmarket Young Professionals Group (NYPG). If you haven’t been to one of our monthly events yet...why not?! They’re a lot of fun and actually a great way to meet similarminded people and get some business done in a very casual, social setting. Q. Tell us one thing most people don’t know about you. A. I was a professional musician and ran a successful music school for many years. If you look carefully you might see an old video of me on MTV, Much or CMT from my long hair “rock star” days.
LEARN
News, Knowledge & Insights
celebrating 160
W
e never shy away from great events at the Chamber and with our 160th anniversary happening this year, we’ve had plenty of reasons to celebrate. The biggest part of the festivities took place at the Chamber’s annual barbeque where we hosted an old-fashioned picnic lunch. But first, we kicked things off with a special ceremony featuring the dedication of a new elm tree. (Back in the early years as a community, a giant elm known as the Trading Tree served as the site of the first trading post in the area.) We were honoured to welcome a number of dignitaries to the event, including MP Kyle Peterson who brought with him a congratulatory letter from Prime Minister Justin Trudeau. MPP Chris Ballard and Mayor Tony Van Bynen were also on hand for the event. For more pics from the day, turn to page 17. In May, we also received a special honour during a Town Council meeting. In recognition of the 160th anniversary, the Town of Newmarket presented the Chamber with a framed “declaration” proclaiming that “2017 be recognized as the year of the ‘Newmarket Chamber of Commerce’ in the Town of Newmarket...”. It was a wonderful surprise and Debra Scott was thrilled to accept on behalf of the Board and Chamber members (see photo, right).
The Newmarket Chamber Board of Directors, from top (L to R): Sue Bowe and Ron Pickett. Second row: Bri-Ann Stuart, Sabine Schleese, Pierre Bonhomme and Joshua Campbell. First row: Leslie Yeates with Dave Peters and Kyle Burgis.
YOUR BUSINESS | Fall 2017
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LEARN
hello spain & portugal! Enjoy Europe in the spring when we travel to Spain and Portugal for a 10day tour beginning April 23, 2018 in Lisbon. Along with sightseeing in Portugal’s capital city, the group will also visit Seville and Granada where the stunning Alhambra Palace is located. Then it’s off to Spain for stops in Toledo
and Madrid, the country’s capital. Other highlights include a trip to the incredible Sagrada Família Basilica in Barcelona. Chamber members benefit from a special price of $3,490 per person. Add an additional $200 for non-members (based on double occupancy). For more information, visit newmarketchamber.ca/spainportugal
Alhambra Palace in Granada
Sagrada Família Basilica in Barcelona
Travel Professionals International ON Registration: 1576226 | Naqi Ahsan, CTC, 1131 Nottinghill Gate, #203, Oakville ON L6M 1K5 | Direct line: 905-853-5146 | Email: nahsan@tpi.ca
manufacturing peergroup
The manufacturing sector in Newmarket employs more than 5,000 people across a variety of companies, including food processing, aerospace, heating and cooling, flight simulation products, automotive parts and more. While seemingly different, the companies actually have plenty in common such as workforce attraction and retention issues, the rising cost of hydro, and challenges around lean manufacturing management. Those types of shared concerns are part of the discussion when the Newmarket 8
newmarketchamber.ca
Chamber’s Manufacturing PeerGroup meets each quarter. This past quarter, the group was focused on education and workforce development; raising awareness of careers in advanced manufacturing, helping educators and guidance staff to gain better understanding of career pathways and helping to facilitate experiential learning opportunities. Along with talking best practices, opportunities and challenges, the meetings also include tours of local facilities and sometimes guest speakers as well.
NEED A MEETING SPACE? How about the Chamber’s spacious, tech-ready boardroom? Available between 8:30 am and 4 pm Monday to Friday, the boardroom comes equipped with a 70inch HD screen with VGA connections, wifi, whiteboard and markers, extra chairs and facilities to support catering. Video conferencing capabilities are also available for a separate fee. Chamber members enjoy special low rates. Get the details at newmarketchamber.ca/rental
Proven digital solutions that engage local customers. Branded content, video, and geotargeting to reach local customers, right in their neighbourhood.
Metroland.com/digital
YOUR BUSINESS | Fall 2017
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LEARN
Better phone
etiquette
These days, it sometimes feels like a rarity to actually reach a business on the phone. But in an age where differentiators are sometimes subtle, providing great customer service on the phone is an easy way to create a positive experience for customers. Here are some ways to help make your next phone exchange a great one:
1. Strive to answer the phone within three to four rings, and open with a warm greeting that includes both your name and the company’s. 2. When answering a query, never make the caller feel rushed.
3. Ask and get agreement before putting someone on hold. (We’re looking at you doctors’ offices!) A simple “Can I put you on hold?” is all it takes.
4. If you need to transfer a call, ask the caller first and skip the word “transfer” which can sometimes make people feel like they’re being passed off. Instead, try something friendlier such as “Can I connect you to...” 5. No one likes having to repeat themselves so, before passing along a call, fill your colleague in upfront. Not only does it save aggravation for the caller, but it’s a great way to make a person feel like they’ve been heard
and their issue is being taken seriously.
6. If you can’t solve a customer’s issue during a particular call, give them a sense of your next steps and let them know when they can expect your follow up call. 7. Before ending a call ask if there’s anything else you can help with. End each conversation by thanking the person for calling and wishing them a great day.
Celebrate the Season with us
CARDINAL GOLF CLUB 2740 Davis Drive West, King
Festive
LUNCH BUFFET
Wednesday, December 13 Friday, December 15 SEATINGS: 11:30 / 12:00 / 12:30 / 1:00 Call 905-841-7378 x223 for Cardinal Festive Lunch reservations
REDCREST 17700 Keele Street, King
Holiday
LUNCH BUFFET
Friday, December 8 Tuesday, December 19 SEATINGS: 11:30 / 12:00 / 12:30 / 1:00 Call 905-841-7378 x223 for reservations
Breakfast
WITH SANTA
Sunday, November 26 Saturday, December 2 SEATINGS: 10:00 Call 905-841-7378 x223 for reservations
We still have space available for private holiday parties for groups of 50-200 people FULL EVENT DETAILS, PRICING, & MENUS ONLINE: www.cardinalgolfclub.com 10 newmarketchamber.ca
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Bridging Business & Community
IN HER WORDS A Conversation with Sue Bauer from GEM Health Care Services
long with a sound business plan, being a business owner takes a whole lot of drive. Few people know that like Sue Bauer, President of Gem Health Care Services. A franchise based in Newmarket, (headquarters are in Ottawa), the company provides medical and non medical assistance to its clientele 24 hours a day, seven days a week. That means clients can pick up the phone in the middle of the night and reach someone. That someone—at least for the first two years of business—was Bauer. It was tough. Bauer didn’t come from a health background, and she was raising three kids. Still, she hit the ground running and hasn’t looked back. In the span of eight years the company has grown significantly, and today it employs 150 Personal Support Workers, Registered Practical Nurses and Registered Nurses. We recently spoke with Bauer on her skills
as an entrepreneur, those tough early days and more. Here’s part of that conversation.
business. The hardest part is if I make a mistake I’m the only one to blame!
MOVING INTO HEALTH CARE It was at a time in my life when I was looking to make a career change and wanted to positively impact those in need. I had sold my previous company (in a different sector) and wanted to combine my entrepreneurial skills with my passion to make a difference within my community. The health care field stood out to me as a large percentage of our population was aging (baby boomers), and would be in need of quality care.
GROWING PAINS When we opened our doors in 2009 we had less than a dozen employees. As we secured more contracts, we hired accordingly. At the beginning, it was a juggling act; when our clients moved to long term care or no longer needed support, we would have to wait or find a new client to keep our staff busy. It is still an ongoing challenge to find great employees and retain them. My eldest daughter, Kristina, came on board three years ago after finishing her undergraduate degree. Together, we make a great team, helping more of our local residents.
ON BEING A BOSS I’ve been my own boss since the late 1980s. It allows me to make decisions with regards to when and who to hire, what contracts I choose to pursue and how I grow the
BUILDING A BRAND In the health care field, I believe it is more about brand awareness. Often times,
YOUR BUSINESS | Fall 2017 11
CONNECT individuals within our community learn about us and the services we provide prior to needing care. Our potential clients have peace of mind knowing that we can provide the best care when the need arises. Most of our clients are referred by past or current clients or their family members. We advertise in local newspapers, magazines and in Southlake hospital. We also are active in the community at local events. ENTREPRENEURIAL EXPERTISE The key to being a successful entrepreneur is to understand the needs of your clients and always ensure their expectations are not only met, but exceeded. I’ve developed many skills over the years. For example, efficient time management (being able to find enough time in the day to accomplish my tasks), leadership (guiding my staff and being easily approachable to discuss any concerns they may have) and problemsolving (thinking of the best solution to any problem in a timely fashion).
OVERCOMING OBSTACLES Finding the balance between work, family, friends and individual time is always a challenge... especially in the early startup years! Successful business owners learn how to master this skill over time. In the beginning, there were many sleepless nights. I worried about not being able to pay back the money I borrowed to cover startup costs or when I would be able to draw a salary. There were a lot of initial costs before we started generating sales revenue which included leasing an office space, paying employees and marketing. I no longer have the same amount of financial stress as I did at the beginning, but I’ll always be attentive to our sales and operating expenses. THE BEST PART The services we provide allow our clients to stay in their homes longer, receiving the care they need while maintaining their independence. It is very rewarding to know we provide the best of care!
FIVE YEARS FROM NOW In five years, we will be right here where we belong. We’ll continue to provide the best of care for the residents of Newmarket and surrounding areas.
Favourite book: The Story of My Life by Helen Keller Inspirational quote: “Alone we can do so little; together we can do so much.” - Helen Keller Must-have Technology: “As with so many, it’s my phone! It connects me with family, friends and my business no matter where I am.” Little-known fact: “I’m a handy person. I enjoy gardening, painting, art and tackling new DIY projects.”
BUSINESS
• • • •
Financial Statements & Reporting Bookkeeping Services Corporate Tax Returns Financial Planning & Budgeting
• • • •
Personal Income Tax Returns Family Tax & Life Event Planning Personal Budgeting Review of Wills & Insurance
INDIVIDUALS
www.hauleyaccounting.com
905-898-1421 jeff@hauleyaccounting.com 222 Chambers Crescent, Newmarket, ON L3X 1T1
Quality Personalized Service 12 newmarketchamber.ca
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on the trail with tracy
“
The time I spend walking is my time to really stop and be in the moment.
”
Why she loves walking to work
Y
ou may recognize Tracy Walter as the Business Development Manager for the Newmarket Chamber of Commerce. Over five years ago she traded in her three hour daily commute to work closer to home and she’s never looked back. Well sometimes, but only to admire the view on the trail! What made you decide to start walking to work? I love walking and this year I made a commitment to walk to work at least 2–3 times a week, weather permitting, from spring to fall. My 6-kilometre commute takes me just under an hour. What benefits have you gotten from walking to work? The views on the trail and sounds of the birds are beautiful and the walk helps me clear my head. It’s also amazing how quickly the pounds have melted off by walking two hours a day. My fitness is improving; I get faster each week. What advice would you give to someone who is thinking about walking to work? Invest in good quality walking shoes along with a knapsack, and pack light. Bring a water bottle and don’t forget your work shoes. Keep your phone handy; I take a photo of something along my route almost every day. Dress in layers; you warm up pretty quickly. What would you say to someone to inspire them to start walking to work? Walking gives you an incredible sense of your community. You notice things you wouldn’t if you were driving in your car. If it’s too far to walk the entire way, take public transit and hop off a few stops early. Do you have any cool stories? One morning, a deer jumped right out in front of me! He stopped and looked at me before running off. Once I got over the shock I felt truly lucky to have seen it.
Walking is free, it refreshes the mind, increases energy and is the perfect way to incorporate physical activity into your day. Discover your walking route at explore.smartcommute.ca Explore local trails at york.ca/trails
Smart Commute Month September 11–October 6 sccy.ca/smartcommutemonth
Smart Commute Central York is a program of Metrolinx.
YOUR BUSINESS | Fall 2017 13
CONNECT
HONOURING BUSINESS EXCELLENCE
Mina Bashta (left) from Skycare Pharmacy received the 2016 Young Professional of the Year Award. Seen here with Hans Bigler from H.J. Pfaff Audi (award sponsor).
It’s that time again! For the past 28 years, the Newmarket Chamber of Commerce Business Excellence Awards have been recognizing local companies whose business achievements or community involvement have made significant contributions to the economic and social well-being of the Town of Newmarket. Congratulations to the 2017 finalists (listed below). This year’s Awards Gala happens October 19th at The Manor by peterandpauls.com.
EMPLOYER OF THE YEAR CPG Aerospace NewRoads Automotive Group Treefrog Inc.
NOT FOR PROFIT OF THE YEAR Inn From the Cold Newmarket Food Pantry North Newmarket Lions Club
ENTREPRENEUR OF THE YEAR Brad Jones, Brad Jones Martial Arts & Fitness Richard Grisdale, Real Marketing Group Ltd. Robert Johnson, Treasure Mills Inc.
PROFESSIONAL SERVICES OF THE YEAR Chiropractic on Eagle Align Health Centre All-Med Health Clinic
INNOVATION OF THE YEAR Myostat Motion Control Inc. The Heart Collective Whatnot’s Gift Shop MANUFACTURER OF THE YEAR Bloomsbury Fine Cabinetry Descon Conveyor Systems & Consultants Inc. NEW BUSINESS OF THE YEAR Creative Solutions Dr. Jilan Koch ND Timeless Harmony Salon & Spa
SMALL BUSINESS OF THE YEAR ADM Design Inc. Canco ClimateCare Heating & Air Conditioning inTouch Hearing YOUNG PROFESSIONAL OF THE YEAR Chantal Chretien, CDA Dance Academy Inc. Constantino Kotsikas, Atlas Landscape Inc. Wasim Jarrah, Wasim Jarrah Real Estate Group
can’t make it to the awards?
You’ll find the full list of winners at newmarketchamber.ca/business-awards after the event.
Benson Kearley IFG Wins York Region Large Business Award
N
ewmarket’s Benson Kearley IFG has been named York Region Large Business of the Year. The announcement was made in mid-June at the Colossal Chamber Networking Event organized by the nine York Region Chambers of Commerce and Boards of Trade and in partnership with the Regional Municipality of York. Participating chambers each submitted two of their 2016 Business Excellence
Award winners for the region-wide honour. A panel of judges consisting of five Executive MBA Graduates from the Schulich School of Business, York University then reviewed the finalists and determined this year’s winners. Founded in 1969 by Bruce Benson, Benson Kearley IFG is an independent insurance brokerage offering all lines of personal, commercial and specialty insurance as well as financial services.
AWESOME FOUNDATION NEWMARKET Each month, we award $1,000 to an awesome idea that benefits youth in Newmarket.
HAVE AN
AWESOME IDEA?
Learn more at: www.newmarketchamber.ca/awesome 14 newmarketchamber.ca
FOR BUSINESS OR LEISURE
Voyageur Place Hotel
17565 Yonge Street, Newmarket, ON, L3Y 5H6 info@newmarkethotel.com | NewmarketHotel.com Each Best Western® branded hotel is independently owned and operated. ©2015 Best Western International, Inc. All rights reserved.
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Events There’s always something going on at the Chamber! Check out these highlights from the last several months.
v Regional Chair’s Luncheon
v Chairman and CEO Wayne Emmerson, Regional Municipality of York, Tracy Walter (Newmarket Chamber), Kelly Strueby and Jonathan Wheatle (both Regional Municipality of York) and Dave Peters (Chair, Newmarket Chamber Board of Directors).
v Nature’s Emporium sponsored the speaker portion of the event. Seen here, Joe and Mary D’Addario.
Aaron Calder CIP
Integrity, Choice, Dependability Taking care of Business Insurance... EVERYDAY!
Professional Liability General Liability Property Profits Bonds Auto Key Person
And more... Office: (905) 830-9000 Cell: (416) 908-4397 aaron@icdinsurance.ca www.aaroncalder.ca
We Are
Not Your Average Call Centre What we offer: We have the technology & resources to partner with your business to create better customer sales & service and collections support results. Let’s work together to create your brand’s strategy for providing great customer communication experiences.
16635 Yonge St. Newmarket, ON L3X 1V6
+ 1 844 200-2467 billgosling.com
YOUR BUSINESS | Fall 2017 15
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Events v Colossal Chamber Networking Event
v Doug Lindeblom (Regional Municipality of York), Regional Councillor and Deputy Mayor John Taylor and Debra Scott (Newmarket Chamber).
16 newmarketchamber.ca
v Anne-Marie Million (Cardinal Golf Club) with Sean Stephens (Treefrog Inc.).
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Events v Annual Barbeque
v It’s not very often that we have this many Newmarket Chamber Chairs and Presidents, past and present, at the same event! L to R: Mayor Tony Van Bynen (Past President 1983-1984), Dave Peters (current Board Chair), Victor Woodhouse (President 1991-1992), Debra Scott (current President & CEO), Terry Carter (General Manager, 1996-2005), Barbara Bartlett (President, 2003-2007), and Kevin Murdoch (Chair, 2014-2015). Past Presidents Steve Hinder (2011-2013) and Rob Chaggares (2013-2014) were also in attendance.
v We were thrilled to have Terry Carter speak at this year’s annual barbeque. A local historian who has penned a number of books about Newmarket’s rich history, Terry (seen here with Debra Scott) was the Chamber’s General Manager from 1996–2005.
Taylor Funeral Home:
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Taylor Funeral Home Newmarket Chapel by Arbor Memorial
524 Davis Drive, Newmarket, ON Arbor Memorial Inc.
Family Owned. Proudly Canadian.
YOUR BUSINESS | Fall 2017 17
Date: July 14, 2017
PROOF #: 1 3.625” x 4.625”h, CLR Ad size:
CONNECT v Annual Barbeque
v Jennifer Walker and Nivalda Sa (both Carruthers Financial & Associates) with Lisa Karjala (Sigma Promotions Inc.).
v Bob Kyriakides (Digital Hero) and Rick Wagner (Saivian International).
C R AV I NG m o r e e v e nt p i cs ? v Richard Yagutilov (YouGottaLove - World Class Photo & Video) with Javed S. Khan (EMpression: A Marketing Services Company).
v A big thanks to vivaNext and BMO Bank of Montreal for sponsoring the event. Pictured here: Sophia Bittar and Sam Bugos from vivaNext.
Access our photo galleries by visiting newmarketchamber.ca and clicking the Flickr icon at the top right of the page.
Chris Ballard MPP Newmarket-Aurora
As a former business owner, I appreciate the dedication and commitment of the Newmarket Chamber of Commerce and small business owners of Newmarket-Aurora. Please contact my constituency office for any help in regards to your provincial matters.
Learn
more on a
FREE store
Constituency Office 238 Wellington Street East, Suite 203, Aurora, Ontario L4G 1J5 Tel 905-750-0019 | Fax 905-750-0050 cballard.mpp.co@liberal.ola.org | chrisballard.onmpp.ca b /Chris Ballard MPP | a @ChrisBallardMPP
18 newmarketchamber.ca
tour!
Newmarket: 16655 Yonge Street, L3X 1V6 • 905-898-1844 Vaughan: 2535 Major Mackenzie Dr. W, L6A 1C6 • 905-553-5527 Burlington: 2180 Itabashi Way, L7M 5A5 • 289-427-5075
THRIVE
Tips, Trends & Intel
CONSIDERING
A loan?
hether it’s to help fund an expansion plan or buy new equipment, a business loan can be a great way to give your company the boost it needs to get to the next level of success. But before heading to the bank to ask for one there are a few things you need to do. We spoke to Audrey Wach, Senior Account Manager Commercial Markets, York Supply Chain with Royal Bank of Canada for some tips.
IDENTIFY YOUR NEEDS Loans are definitely not ‘one size fits all’. For example, if cash flow is tight (based on accounts receivable and inventory) an operating loan may be the way to go. Looking to purchase a piece of equipment? A term loan or a capital lease could be a better option. For leasehold improvements or if you’re a start-up, a Canada Small Business Loan might be in order. Another option, says Wach, is a Visa expense card which can be used to assist with day-to-day expenses and purchase inventory. “We strongly recommend the client sit with a commercial account manager to discuss their needs and various ways to improve their cash flow and reduce company expenses,” says Wach, who notes this type of conversation helps identify not just current needs but future ones too. MAKE SURE YOUR BUSINESS PLAN IS STRONG Your business plan helps lenders figure
out whether your business is a good risk. It should cover a number of areas, says Wach. For example: the product/service and industry; who your customers are and geographic area serviced; competitors; the strategic plan current/future to growing; how you market; management info, including professional backgrounds (resumes are great to include). GET YOUR FINANCES IN ORDER Lenders need a number of financial documents so make sure they’re in order ahead of time. For example, you’ll typically need to provide an interim balance and income statement and accounts receivable and payable listing. For ongoing businesses, Notice to Reader or Review Engagement financial statements prepared by an accredited accountant are also needed, says Wach. “We also require a pro-forma balance and income statement for the next 12 to 24 months showing future loan requirements.”
3 Things to WATCH 1. FAILING TO ACT Loans can feel like a giant leap but trying to fund expansion plans from your cash flow can place stress on both you and your business. 2. NOT Borrowing ENOUGH When it comes to debt, caution is a good thing. But underestimating your needs may mean you don’t have enough funds to draw on if unexpected expenses come up. 3. Focusing mainly on the interest rate Interest rates are important, but make sure you consider all parts of a loan before making a decision. For example, what’s the loan term and repayment flexibility? What about set-up fees and monthly fees?
Are you a good candidate in the eyes of a lender? There are a number of things lenders look at that help determine whether you’re a good candidate for a loan. For example, along with good financial statements and a strong business plan, a satisfactory credit bureau report and your personal net worth also come into play, says Wach. And don’t discount the value of being organized. Loan requests take time. To speed up the assessment process, Wach recommends having everything readily available for the bank. Got a question for Audrey Wach? You can email her at audrey.wach@rbc.com. YOUR BUSINESS | Fall 2017 19
THRIVE
URBANIZATION IN NEWMARKET: CREATING A COMPLETE COMMUNITY Town of Newmarket Economic Development Update
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ewmarket’s Economic Development Strategy is made up of three key pillars: collaboration, urbanization and innovation. In the second part of a three-part series exploring these themes, I’d like to talk about urbanization and the role it plays in creating a “complete community”. A complete community is made up of a mix of places to live, work, shop and dine. Urban friendly, walkable and well connected, complete communities are essential to our economic development and our future growth as a Town. As a designated urban growth centre, the Yonge Street and Davis Drive corridors will see 32,000 new jobs and welcome 33,000 new residents over the next 40 years. To meet the needs of our residents, businesses and investors, we are working within the Province’s Places to Grow legislation and the Town’s Secondary Plan guidelines to provide mixed-use commercial and residential buildings along our corridors. Interest in the Newmarket corridors is already intensifying and a number of new and exciting developments are in the works for this area. Take 212 Davis for example. This luxury, purpose built rental will offer modern accommodations, green features and access to the VivaNext Rapid Transit way to occupants later this year. The 15-storey building features 225 units for rent. Buildings such as 212 are vital for drawing young professionals to live and work in this new urban destination. Another important addition to the
corridor intensification is the Stratus Centre at 514 Davis Drive. The Stratus Centre, set to open in 2019, is a new construction combining retail and office space. The centre will be equipped with cutting-edge technology and socially responsible design elements and steps away from transit and local neighbourhood amenities. It is estimated that this development will provide 500 jobs in our community. In addition to these examples, work has already begun on the York Region Annex, which will bring 422,000 square feet of LEED Silver office, courts and clinic space to Yonge Street with plenty of parking for visitors. These buildings, and the many others under application for development, demonstrate the growing interest about doing business in Newmarket. In order to enhance the excitement
for the Yonge and Davis corridors we are about to embark on a marketing campaign demonstrating the unique features of Newmarket and specifically the growth areas for knowledge workers, employers and developers interested in creating unique and sustainable spaces. This campaign will showcase Newmarket’s many amenities including the downtown, bike trails, rapid transit and thriving health and business services sectors. By focusing on our corridors, we are ensuring that our planning, transportation, technology, and economic development needs are being met, all while preserving our existing neighbourhoods. Urbanization is a key component to our long-term success and we are well positioned to see many gains from our intensification efforts in the near future.
A rendering of 212 Davis, a 15-storey building set to open later this year.
Chris Kallio is the Economic Development Officer with the Town of Newmarket. He welcomes questions and comments on this article or overall economic development within Newmarket. He can be reached at 905-953-5131, ext. 2 or ckallio@newmarket.ca. 20 newmarketchamber.ca
THRIVE
get in the moment Mindfulness is having your full attention in the moment, on whatever you are doing, feeling, saying or hearing right now. The benefits of mindfulness at work include: • Improved mood and morale (increases positive emotions and reduces negative emotions) • Improved productivity (increases focus, changes brain regions linked to learning and memory) • Better teamwork (fosters compassion toward others, enhances relationships) • Reduced sick leave (boosts the immune system) • Reduced stress
Here’s a simple exercise to try. It’s called Pausing to Breathe. It takes just 2–3 minutes (which, for some, may be challenging at first). Begin by putting your pen or your device down and turning away from any screens. In a comfortable seated position, close your eyes and bring your attention to your breath. Next, take five deep breaths in and out, keeping your focus on the breath. Notice how it feels as the air passes through your nose and mouth, how it fills up your lungs, how it moves as you exhale, and the feeling of the breath passing your lips or nose on the way out. Use curiosity about the breath to keep your attention on it, and ignore distractions
for the full two minutes. If your mind wanders, as soon as you notice bring your attention back to the breath. Do this Pausing to Breathe practice several times a day and you’ll feel refreshed, centered and more focused.
Sue Bowe is an Intuitive Leadership Alchemist who helps business professionals create more energy and freedom by unleashing their latent potential so that they can lead in a more authentic and impactful way. Her coaching firm Wildfire Wisdom specializes in getting leaders unstuck and moving toward purposeful and meaningful success. Learn more at wildfirewisdom.com.
Chaggares & Bonhomme Chartered Professional Accountants is an established and reputable full service accounting firm. Whether you are a small or large size company, we offer financial guidance and solutions to achieve business success. Give us a call today for a consultation if you are ready to take your business to the next level.
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YOUR BUSINESS | Fall 2017 21
MEMBERS
MEMBERSHIP ANNIVERSARIES The following companies have reached milestones as members of the Newmarket Chamber. Thanks for being members!
15 YEARS
10 YEARS
Service First Mortgages Magna International Inc. Newmarket Lions Club Neighbourhood Network Personal Training With Katie Select Art Galleries Spoke O’ Motion Travel Professionals International (TPI)
Align Health Centre Brad Jones Martial Arts & Fitness CHATS – Community & Home Assistance to Seniors Digital Hero Dominion Lending Centres
Air Lift Inc. Amanda Wilson Insurance and Financial Services Inc. – State Farm Agent
All Pro Source for Sports Bridge Translations Microcel Corporation Neighbourhood Dominion Lending Centres Shawneeki Golf Club
5 YEARS
Brock Parker Isagenix Century 21 Heritage Group – Lorne Cooper Comfort Masters Ltd. FFM Capital Inc. Gabie’s Boutique Krown Newmarket Inc. Lifestyles Home Creations Inc. Qualicare Family Homecare Rizzi Plumbing Inc. SE Telecom Whitchurch Riding Academy & Summer Riding Camp XNL HR
ENJOY LOCAL amber of t Ch Co ke m ar
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You don’t have to travel far to find what you need—Newmarket has got it all. Here’s a snapshot of just some of its offerings. Check out our online directory at newmarketchamber.ca to view our full list of members, and details about the products and services they offer.
Wine Making Winexpert Newmarket Winexpert Newmarket delivers a quality winemaking experiences to both the on-premise and make-athome wine maker. With state of the art equipment, award winning wine kits and wine related gift ideas, it’s always a great vintage! Brewery Arch Brewing Company Inc. Taste beer. Learn about beer. Enjoy beer! An award-winning craft brewery, 22 newmarketchamber.ca
Arch Brewing features a retail bottle shop as well as a tasting room where guests can try a pint or taster flight before buying beer to enjoy at home. A Fun Night Out With Friends Bullseye Axe Throwing Looking for something different to try with friends? How about axe throwing? Bullseye Axe Throwing features a safe target range, real wood bullseyes and a crew of experienced coaches.
Music Heart-Strings Looking to add some ambience to your next event? Heart-Strings offers professional trios and quartets for weddings, anniversary parties, corporate functions, and other celebrations. Bird Feeders Wild Birds Unlimited Keep your feathery friends happy over the coming cold months. Wild Birds Unlimited features high quality birdfeeders, seed and unique nature gifts. Picture Framing Picture Frame Factory Warehouse From your favourite jerseys to needlepoints to memorabilia and photos, Picture Frame Factory Warehouse frames it.
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NewRoads Com
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NewRoads Lake
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NewRoads is dedicated to caring for our community through sponsorship and participation.
www.newroads.ca/community YOUR BUSINESS | Fall 2017 23
A Chambers Plan can help you keep and attract the best employees Today, employees expect group insurance benefits. By providing your employees with affordable, flexible insurance options, unbeatable guarantees, and value-added benefits, you can attract and keep the best employees. Join 30,000 Canadian companies enjoying the Plan’s financial strength, stable rates, and personal attention.
24 newmarketchamber.ca