Lapland Santa Experience Day Breaks 2016
Direct flights from Birmingham Bournemouth Cardiff Durham Tees Valley East Midlands Exeter Gatwick Humberside Liverpool Norwich
Flying direct to
Discover unspoilt Lapland – Exclusive to Newmarket Holidays!
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Santa’s Village Pajala
Experience “ ” stunning Lapland & search for Santa Claus! We all had a wonderful time, the children were so excited about meeting Santa, everything lived up to our expectations!
Jayne, Blandford Forum
Unique Lapland Santa Experience – One Unforgettable Day! Join Newmarket Holidays for the most exciting, most magical and without doubt most unforgettable day ever. Fly direct from your local airport to a still, white wilderness high above the Arctic Circle, where amongst the snowy forests, in a land inhabited by the ancient Sami people, with their husky dogs and herds of reindeer, as children of all ages know, there also lives, hidden from view, a Very Special Person. Full of activity from beginning to end, your Lapland Experience is an opportunity to enjoy a day like no other, full of wonder for children of all ages, played out in a truly authentic setting, as the friendly Lappish hosts welcome you to their pristine homeland, and you discover an entirely different snow-white world. Journey back to nature, as you take part in a host of wonderful adventures that will provide indelible, life-long memories. Enjoy a ride on a sleigh drawn by reindeer, drive a snowmobile on prepared tracks through the snow, experience the thrill of a husky-drawn sledge ‘safari’ and of course – the highlight of the day – journey through a ‘secret path’ to the isolated house that is home to Santa Claus himself! The wonders of the day are all the more enjoyable for the fact that this is an exclusive experience for Newmarket’s special guests, with the friendly Lapps going out of their way to preserve the authentic, magical nature of the visit to their beautiful corner of the world.
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Call us on 0330
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Meet the Sami of Lapland
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Your Lapland Day Break price includes:
Reindeer sleigh ride in Santa’s Village
A Perfect Family Memory Your day begins with your exclusively chartered direct flight north to Newmarket’s dedicated Lapland airport in Pajala, 80 kilometres beyond the Arctic Circle and gateway to the heart of Swedish Lapland. Your flight will be the only ‘Santa’ flight to Pajala on this day and on arrival, you’ll be met by your Lappish hosts, dressed in traditional Sami costume, and will board a coach to make the short journey to Pajala’s purpose-built ‘Santa’s Village’, tucked away in the forest, and a place of magic and wonder for everyone. Wrapped up against the Arctic chill in the thermal garments that are supplied on arrival, in no time at all you’ll be heading out into the snow to start your adventures.
All the activities take place at points a short walking distance from the central log cabin that houses the restaurant, separated from each other to ensure that each new thrill comes as a surprise to children and adults alike. As your day unfolds you’ll participate in each of the different, fun-filled activities, will have the chance to enjoy warming drinks at each activity ‘station’, and no doubt, between activities, will have ‘fun in the snow’, with toboggan rides, snowball fights and the chance to build a snowman. An included two-course lunch is served during the day.
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Return flights to Pajala in Swedish Lapland, North of the Arctic Circle Search for Santa experience Private Santa Meeting A token Children’s gift Snowmobile Adventure Reindeer Sleigh Ride Husky Dog Experience Tobogganing, ‘snowballing’ and snowman-making Thermal Clothing Lunch In-flight catering Return airport transfers to Santa’s Village
A Private Meeting with a Special Person! The highlight of the day will come as you walk through the forest on a ‘secret’ path lit with twinkling lights, to the hut where Santa Claus himself is waiting to greet each child personally – it’s the most magical moment of all, as wide-eyed children’s dreams come true, and a smile – or a tear – is guaranteed on every adult’s face.
Santa’s Grotto
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Exclusive to Newmarket Holidays Your specially chartered flight will be the only ‘Santa’ flight to Pajala on this day, and numbers are strictly limited so that you have time to appreciate every magical moment.
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Santa’s village, Pajala
Experience a fun-filled day in t Once-in-a-lifetime Experiences!
Magical Reindeer Sleigh Ride
There’s little doubt that your Lapland Santa Day Break will be unforgettable from beginning to end, full of unique, oncein-a-lifetime experiences that children and adults alike will treasure forever!
If anything sums up the magic and wonder of your Lapland Day Break, then it’s the journey on a traditional sleigh pulled by some of Santa’s reindeer – though possibly not Rudolf and his friends, since flying sleighs aren’t approved by Lapland Elf and Safety! Sit back beneath a warm blanket and enjoy the moment, as you ‘jingle all the way’ through the forest – another highlight of a wonderful day!
Our Lappish hosts will go out of their way to ensure that each wonderful activity you take part in during the day will be as equally enjoyable for every member of your family and party, with plenty of unexpected surprises to go with your Arctic adventures. With numbers strictly limited there’ll be time to experience all that the Pajala centre has to offer during your exclusive visit. There will also be plenty of time though to catch your breath and to enjoy a warming drink or two between each thrilling experience, and of course opportunities to take photographs of your stay and to buy a souvenir to ensure that you have plenty of mementoes to treasure from your day.
Fun in the Snow! Take time to enjoy the family-fun of being in the snow for a day, perhaps helping to build a snowman, throwing a few well-aimed snowballs, or enjoying a toboggan ride. Everyone’s a child for the memory-filled day at Pajala.
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It was a most wonderful magical experience for all my family of 7, especially my ride on the pillion of the snowmobile speeding through a snow covered forest searching for Santa.
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Christina, North Kensington
Fun in the snow
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A very magical day and very well organised. Lots to do and we were very well looked after. Our trip to Lapland was superb!
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Husky Dog experience
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Claire, Swindon
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Husky Dog experience
n traditional unspoilt Lapland! Husky Dog Experience
Warm Drinks & Lunch Included
Very much the ‘work-horses’ of the Sami people before the ‘skidoo’ came along, the teams of hardy, sure-footed huskies were vital for man’s survival in the inhospitable Arctic for centuries. Learn all about this wonderful breed and the ‘art’ of mushing, and enjoy an exhilarating ride over the frozen ground in a traditional sleigh drawn by the willing dogs.
Your Lapland Day break includes a two-course traditional lunch, as well as warming hot drinks, which are available at several points adjacent to the various activity locations.
Thrilling Snowmobile Adventure! Enjoy the thrill of being at the helm of a highpowered snowmobile – on a specially prepared ‘circuit’ marked out in the snow close to the Activity Centre. Holders of full driving licences can take the controls, while for children under 15 there will be the chance to be pulled along in a sleigh. The snowmobile has revolutionised transportation in Lapland, and is a thrilling experience to boot!
All activities on these pages are included in the price! Snowmobile ride
Husky Dog experience
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ESSENTIAL INFORMATION
Departure Dates & Prices Departure Airport
Departure Dates
Flight times Outbound Return
Gatwick Bournemouth Norwich Exeter Liverpool Durham Tees Valley East Midlands Humberside Cardiff Birmingham
3 Dec 2016 4 Dec 2016 10 Dec 2016 11 Dec 2016 17 Dec 2016 18 Dec 2016 20 Dec 2016 21 Dec 2016 22 Dec 2016 23 Dec 2016
07:10/11:40 07:00/11:30 07:00/11:10 07:00/11:30 07:00/11:20 07:00/11:00 07:00/11:00 07:00/10:45 07:00/11:20 07:10/11:30
19:00/21:20 19:00/21:25 19:10/21:10 19:00/21:30 19:00/21:20 19:00/21:00 19:10/21:10 19:00/21:15 19:00/21:40 19:10/21:30
Prices per person Adult Child £529 £529 £529 £529 £529 £529 £529 £529 £529 £529
£499 £499 £499 £499 £499 £499 £499 £499 £499 £499
Please note: All flight times are shown at local time, and are correct at the time of printing. The transfer time from the airport to Santa’s home is approximately fifteen minutes. Deposit just £75 per person.
To qualify for the child price, the child must be travelling with one full paying adult. When one adult is travelling with two children, the first child pays £499 and the second child pays £529.
Some Questions Answered We truly believe that magical memories to cherish forever will be in plentiful supply throughout your Lapland Daybreak. But, as any parent knows, magic takes a lot of hard work, and we’ve gone out of our way to make your visit to Pajala in Sweden very special indeed. Our friendly Customer Services Team is on hand to help with any queries that you have, but in order to help you better prepare for your visit to ‘Santa’s Home’, the following may come in useful.
What can we expect to find on our Lapland Day Break? Amongst the things that make up ‘the Newmarket Difference’ will be the special exclusively chartered flights from your chosen airport, with hot meals served in both directions, and the fact that your ‘Santa’s Home’ visit is exclusive to Newmarket guests – so no fleets of aircraft arriving in squadrons, dozens of coaches at a small cramped airport and queues everywhere! We want your special day in Pajala to be just that, with plenty of time for you to enjoy all the cherished moments! Upon arrival at Pajala’s airport, way beyond the Arctic Circle, you’ll meet your Lappish hosts and will board the coach to make the short journey into the wilderness and to ‘Santa’s Home’, where you will be equipped with warm thermal wear and be ready to start your adventures. All the activities take place in the surrounding forest, with hot drinks available throughout the day at every point, and lunch will be served in the central log cabin. Your Lappish hosts, together with your Newmarket representative, will make sure the day goes smoothly, and after a chance to buy a souvenir of your day, you’ll be aboard the coach for the short transfer back to the airport and the hassle-free flight home, no doubt spent dreaming of reindeer, fun in the snow and that Very Important Person.
What will visiting Santa in Pajala be like? The highlight of the fun-filled day, your organised visit to Santa’s Home, hidden in the forest, will involve a walk through the trees down a snowy path, where Father Christmas himself will wait to greet children and parents in a truly magical setting, ready with a small gift and no doubt a special word or two for ‘every girl and boy’. There’ll be the opportunity to take photographs of the moment that will live long in the memory.
Will it be cold and dark in Lapland? There’s no getting away from the fact that on occasions in December the temperature can fall
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The unspoilt landscape of Pajala
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as low as -35 degrees Celsius, which is – let’s face it – a little chilly! Expect something in the region of -7 to -20 degrees C as a rule. You will be supplied with thermal wear that includes hats, boots, gloves and a suit, but our best advice is to bring lots of layers – especially for the children, and if you have ski-wear, to bring that along too. There will be approximately three hours of ‘bluelight’ (wintertime daylight) during your visit, with some activities taking part beneath the light of fires or candles that add to the atmosphere of the magical forest. On some occasions the magic may even be augmented by the presence of the mysterious Northern Lights, the celestial phenomenon that has bewitched generations – we can’t promise that though!
Can I drive?
Adults with driving licences and appropriate insurance (see further note) will be able to drive a snowmobile during the activity. Each snowmobile or skidoo carries two adults, with children carried either also as a passenger, or drawn behind in a sleigh. Your Lappish hosts will be happy to teach you how to ‘mush’ a husky-dog sleigh, but as anyone knows, it’s only Santa himself or his special helpers that get to drive the reindeer!
Is it safe?
The health and safety of all Newmarket guests is always our first priority, and every care will be taken to ensure that all activities take place in a safe and secure environment, with all appropriate checks and certification carried out in accordance with legal requirements. The Lapland wilderness however is a harsh environment, and all guests are requested to comply with the safety instructions and directions given by the on-site staff.
Is the trip suitable for an infant?
Children in arms can be carried for a nominal fee on the aircraft, although there are no crèche or other baby-minding facilities in Pajala’s ‘Santa’s Home’.
Is the trip suitable for disabled or severely ill children?
Unfortunately there are no special care facilities at the Pajala centre and the transfer coaches do not have special wheelchair access. We would love to help make dreams come true for those who are less fortunate than us, but would ask that any severely disabled guests are accompanied by their qualified helpers.
What currency should I take?
Sterling is accepted as well as internationally recognised credit cards, although you should be aware that there is no ‘hole-in-the-wall’ facility at ‘Santa’s Home’.
What happens if my flight is delayed?
Although Newmarket has been successfully operating specially chartered flights for over 25 years, occasionally adverse weather conditions or even technical problems can lead to delays, which on a day break like this can render the arrangements inoperable. It will be our policy, in the event of a delay of longer than three hours from the scheduled departure time, to make a full refund of all monies paid and to offer – if possible – an alternative date. Where the delay is less than three hours, since this is an exclusiveto-Newmarket arrangement, we will endeavour to delay the return flight and operate a delayed timetable. All activities are subject to the weather being suitable in Pajala, and occasionally the timetable of activities, or the activities themselves, may be altered for operational reasons.
What about insurance?
All passengers should be adequately insured, even for a Day Break excursion, and all participants in the activities should have adequate winter sports cover. To make things easy, we recommend the special policy shown on the enclosed leaflet.
Do I need a Passport?
A full Ten-Year (Five-Year for children) EU Passport is required for travel on this Day Break. Citizens of other countries should contact the Swedish Embassy to ascertain visa requirements. Newmarket Holidays can accept no responsibility for travel being refused for failure to comply with entry requirements.
Can I make special dietary requests?
Due to the remoteness of the location, we are unable to fulfil any special dietary requirements, and therefore we recommend, that should you suffer from any allergies you bring your own supply of foodstuffs for the day. Due to airport security restrictions, any liquids must be purchased once you have passed through Passport Control. You may also like to bring treats for your children to snack on during the day.
Are the brochure photographs genuine?
Yes! All the images shown (with the exception of the cover photo montage) were taken in Pajala during our 2013 & 2014 Lapland seasons.
Will it be snowy?
In these days of global warming nothing can be predicted with any certainty it is reasonable to expect that Pajala, 80 kilometres north of the Arctic Circle, will be snow-covered in December as usual. No guarantees can be made, and in the event of there being too little snow, alternative activities will be substituted. No refunds can be made in such circumstances.
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We want you to enjoy every minute of your break or longer holiday with us, and we’ll do our very best to try to ensure that it lives up to your expectations of it. We believe that our more than 30 years of tour operating experience, together with the reputation we have for quality and value, should give you the confidence to book with us. To give you further peace of mind, we accept your booking on the basis of our Terms and Conditions, which are designed to clarify the contractual obligations between us. Please spend some time reading them carefully, and please feel free contact us should anything be unclear.
Your contract with us 1 YOUR BOOKING Your booking, once accepted and confirmed in writing to you, represents a contract between all persons named on the Booking, and/or on the Personal Details booking page, and/or on the Confirmation of Reservation, and Newmarket Air Holidays (The Company). The contract is based on the information given at the time of booking, and the terms laid out in the following Booking Conditions. This agreement is governed by English Law and jurisdiction is conferred on the English courts but not exclusively, so if you live elsewhere in the UK, when the courts of Scotland and Northern Ireland also have jurisdiction. 2 YOUR PAYMENT Your Confirmation of Reservation includes an invoice showing the deposit paid and the final balance due. The outstanding amount must be paid by the due date. Should we not receive payment by this date we reserve the right to treat your booking as cancelled, in which case you could be liable to pay cancellation charges according to the scale set out in paragraph 4 below. Please note that a 2% per transaction charge will be made for any payments made by credit card. N.B. 1: The person making the on-line booking does so on behalf of all persons named on it, and he/she becomes directly responsible to the Company for the payment of the total holiday price and if applicable, and where appropriate, for the cancellation charges and disbursements of any funds. 3 YOUR ALTERATIONS If you want to change any of the details of your booking, we will always do our best to help. We will however make amendment charges reflecting both expense to Newmarket Holidays Ltd, destination and number of days to departure as follows. Change of name prior to balance due date £50 Change of name 7-4 weeks prior to departure £45 plus the fees imposed on The Company by suppliers Change of name fewer than 4 weeks prior to departure cancellation charge apply, new name must be treated as a new customer Transfer of holiday to another date prior to the balance due date £50 Transfer of holiday to another date after balance due date cancellation charges will apply as a transfer fee. Alterations for fly-cruise packages may differ from the above. Charges will apply from 84 days prior to departure. All amendments must be notified to us in writing, by telephone or by e-mail to info@ newmarketholidays.co.uk, by the person who made the original booking. Where any change is made to a booking involving travel by air we reserve the right to make additional charges to cover in full any costs charged to us by our suppliers. N.B. 2: If an amendment involves a change of name, insurance premiums are not transferable. Where any change is made to a booking involving travel by air, we reserve the right to make additional charges to cover in full any costs charged to us by our suppliers 4 YOUR CANCELLATION You may cancel your booking or part of it once it has been confirmed but the cancellation will only be valid if made in writing direct to the Company or by telephone to our Customer Service team and having answered the security questions. If the cancellation results in a person travelling alone, a single room supplement is payable. The amount payable on cancellation depends upon when we receive your written instructions - the more notice you give, the less we will charge. The different periods before departure date within which written instructions are received by Newmarket Air Holidays and the amounts of cancellation charge (shown as a percentage of the total holiday price excluding insurance premium which is not refundable) are as follows: Charge prior to “Balance Due” date* Deposit only “Balance Due” date* - 29 days 30% or deposit if greater 28 - 15 days 45% or deposit if greater 14 - 2 days 60% less than 48 hours in advance or after departure 100% N.B. 3: If the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges. *The “Balance Due” date is printed/shown on your “Confirmation of Booking & Invoice”. 5 YOUR COMPLAINTS In the unlikely event that you have problems whilst on holiday, you MUST report the matter to the hotel or our representative IMMEDIATELY during your holiday. If the matter is not then satisfactorily resolved, you must complete a written report (form available from our representative). You must then follow up any complaint in writing within fourteen days of your return, including a copy of the original report form. We operate a strict code of conduct which also conforms to European regulations on package travel and take any complaints received seriously. A failure to follow the procedure outlined will affect the outcome of the complaint and any possible compensation.
6 YOUR TRAVELLING CONDITIONS Where as part of the holiday you have booked your travel by air, land or sea, such travel will be subject to the terms and conditions of carriage of the airline, shipping, rail or coach company providing the transport. In most cases, the conditions will limit the carrier’s liability to you in accordance with international law. Should anyone be refused admission to the coach, ferry or flight, or to the destination country by the transport or government authority, then we are powerless to assist and cannot be held responsible. This includes any passenger who fails to advise us of any medical condition or disability. If you are prevented from travelling as a result, our responsibility for your holiday thereupon ceases. Full cancellation charges will apply and we will be under no obligation whatsoever for any refund, compensation or loss you may incur.
Our contract with you 1 OUR CONFIRMATION OF RESERVATION When we have received your booking and deposit we will send you a Confirmation of Reservation which details exactly what is booked for you. From this moment Newmarket Air Holidays has accepted your booking on the terms set out in this Contract. 2 THE PRICE OF YOUR HOLIDAY Changes in transportation costs, including the cost of fuel, duties, taxes or fees chargeable for services and exchange rates, mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. The price of your holiday was calculated using exchange rates quoted in the Financial Times Guide to World Currencies 31 December 2015. 3. SYSTEM ERRORS In the event of your Confirmation of Reservation showing an incorrect price for your holiday, the price that will prevail is the price shown in our offline reservation system. Accordingly you may not seek to rely on system errors with a view to obtaining a holiday at less than the correct price, and any contract entered into upon a mistake, such as a wrong costing due to system errors, is not valid or binding. 3 OUR ALTERATIONS It is unlikely that we will have to make any changes to your holiday but we do plan your holiday arrangements many months in advance. Occasionally changes may be made, which we reserve the right to do at any time. Most of these changes are minor (eg. cancellation of an optional excursion) and we will advise you at the earliest possible date. If a major change becomes necessary we will inform you as soon as is reasonably possible if there is time before your departure. A major change is one that we make to your holiday arrangements before departure that involves, for example, changing your resort area, or time of departure or return by more than twelve hours, or offering accommodation with a lower official classification than that advertised (except the latter in the case of en route tour hotels). When a major change occurs, you will have the choice of either accepting the change of arrangements, purchasing another available holiday from us, (we will refund any price difference if alternative is of lower value) or cancelling your holiday and receiving a full refund of all monies paid, except where the major change arises due to force majeure (see below), we will pay compensation as detailed below: 15 - 28 days £10 0 - 14 days £25 N.B. 4: We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport. 4 OUR CANCELLATIONS We reserve the right in any circumstances (including failure to reach sufficient numbers) to cancel your holiday and in this event we will return to you all money you have paid to us or will offer you an alternative, available holiday to purchase of comparable standard. In no case, except for reasons of war etc, (see N.B. 4 above) will your holiday be cancelled after the date when your final balance becomes due. 5 OUR COMPLAINTS PROCEDURE Newmarket Air Holidays Ltd is a Member of ABTA with membership number V7812. ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ Tel: 0901 201 5050 or www.abta.com. We can normally agree an amicable settlement of the few complaints we receive. However, if we cannot agree, disputes arising out of, or in connection with this Contract
may (if the customer so wishes) be referred to arbitration under a special Scheme which, though devised by arrangement with the Association of British Travel Agents, is administered quite independently by the Chartered Institute of Arbitrators. The Scheme (details of which will be supplied on request) provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. The Scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking. Neither does it apply to claims which are solely or mainly in respect of physical injury or illness or the consequences of such injury or illness. Redress under this Scheme requires written notice requesting arbitration to be made within nine months of scheduled date of return from the holiday. 6 OUR RESPONSIBILITY FOR YOUR HOLIDAY OVERSEAS HOLIDAYS (a)Although we have no direct control over services provided to you by independent suppliers we accept responsibility for the reasonable standard of the holiday which you book. If any part is not provided as promised, we will pay you appropriate compensation if this has affected the enjoyment of your holiday, except where the failure is unforeseeable or unavoidable. (b) We accept responsibility if you or any person named on the booking suffers bodily injury, illness or death due to the negligent acts and/or omissions of: (i) our employees or agents; or (ii) our suppliers or sub-contractors, servants or agents whilst acting within the scope or in the course of their employment to provide any service or arrangement forming part of the holiday that you have booked with us save that we do not accept responsibility for any air or sea carriers whose liabilities are limited by the relevant International Conventions. Provided that any such claims will be subject to and dealt within accordance with English Law and will be subject to the exclusive jurisdiction of the English courts. (c) We shall give you assistance in the event that you suffer illness, personal injury or death during the period of your holiday overseas arising out of an activity which does not form part either of the holiday arrangement with us or an excursion offered through us. This assistance will include advice and guidance and, at our discretion and where appropriate, financial assistance subject to our spending a maximum amount in this regard on behalf of yourself and any other person named on the booking of £5,000 in total. (d) In the event of a claim under this clause six against us by you or any person named on the booking we reserve the right to claim in your place against the person or corporation responsible for the act, default or omission giving rise to the claim and you hereby agree to assign to us all your rights under this clause six and we will be subrogated to those rights and you hereby agree to assist us fully in the event that we enforce the rights which have been assigned to us or to which we are subrogated. (e) We take the safety and security of our clients extremely seriously. If a Foreign Office advises that people should not visit a particular country, then we would act on this. However, we are sure you appreciate from press and television coverage that the political, economic and social conditions in many countries are not as stable as we are used to. Sadly crimes against both people and their property are a fact of life the world over, and when in a foreign country it is very important to be extra vigilant and avoid drawing attention to yourself by wearing expensive jewellery, carrying expensive camera equipment etc. Travellers have the same responsibility for their personal safety and that of their possessions, as they do at home. As situations in countries can change rapidly, we would suggest you may wish to contact the Foreign Office Travel Advice unit on 0845 850 2829 for up to date information and advice regarding safety BEFORE BOOKING YOUR HOLIDAY. Newmarket Air Holidays operate to many parts of the world, some of which do not conform to British health and safety standards. We request that all our hotels comply with the local regulations applicable in their country for health and safety but we cannot guarantee that these meet British standards.
BOOKING CONDITIONS
Booking Conditions
7 TRAVEL INSURANCE Because of the importance of having adequate insurance cover we make it a condition of booking on all foreign holidays that you are covered by an insurance policy. If you elect not to take our insurance, you agree to indemnify Newmarket Air Holidays for any costs that arise which would otherwise have been met had Newmarket Air Holidays insurance been taken. Travel insurance is pre-selected as standard in our online booking process, and will be added to your booking unless you de-select it for each passenger. You will have 14 days from the date of booking to contact us and have any insurances removed from your booking for no charge. Please note, if you take out our insurance, certain claims will be subject to an excess charge and that your insurance premium will be dependent on your date of birth. We have no liability for any loss or damage to luggage inflight or in transit. Any claims of this nature should be referred directly to your insurer. 8 FINANCIAL PROTECTION & REPATRIATION When you buy an ATOL protected flight inclusive holiday from us you will receive an ATOL Certificate. This lists the flight, accommodation, car hire and/or other services that are financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative).In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or to your credit card issuer where applicable).
Important Information BOOKING It is extremely important that you provide clear, correct information when Booking, for it is from this information that we make your reservation and our contract with you. The person to whom all correspondence, invoices and joining instructions are to be sent, should be entered as the first name. It is also their address and telephone number(s) that should be given. Other names are required by airlines, insurance companies, hoteliers etc., so please be accurate. For foreign holidays it is essential that these names match those on the passports. If any member of your party e.g. newly weds, changes their name between booking this holiday and travelling, it is important to provide us with these details so that we can issue the tickets in the new name. If there is not time to amend the passport the marriage certificate should be carried in the passport. We need to know the number of children under 2, and those between the ages of 2 and 16 who qualify for the discount where a specific child price is not shown. We do not accept bookings from any unaccompanied passengers under the age of 18. DELAYS Occasionally flights and coaches may be delayed due to circumstances beyond our control. In such cases we will do our utmost to help you and keep you fully informed. In the event of extended overnight delays, depending upon circumstances, we will endeavour to provide accommodation.
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SPECIAL REQUESTS There are of course only a limited number of front seats on coaches, low floor rooms in hotels etc. We cannot guarantee to meet all requests but will do our best to oblige FLIGHT INFORMATION All prices in this brochure are based on air travel in economy class. We reserve the right to substitute an alternative airline or aircraft type if required to do so for reasons beyond our control. The aircraft used on our tours will include: Boeing 737, 747, 767, 777; Airbus A320, A300; DC-10, MD-11, MD-80, or any other aircraft types at the discretion of the relevant airlines. IMPORTANT NOTE ABOUT FLIGHT TIMINGS The departure(*s) in this brochure is (*are) based upon flights which are specially arranged by Newmarket Air Holidays, and at the time of printing, the exact departure times have not been confirmed. Those shown are our best estimate based on current information. Final timings will be confirmed to you with your Joining Instructions approximately ten days prior to departure and you may rest assured that every endeavour will be made to secure timings close to those indicated above. Occasionally the timings will differ from those indicated, although rarely will they do so dramatically. We thank you for your understanding in this matter.
160 7800 – We’re here to help!
FITNESS TO TRAVEL We strive to give all our customers full care and attention, but we do need to know at the time of booking if there are any special needs or requirements. It is particularly important that we are advised of any disabilities and also if you intend to bring any specialist equipment such as a wheelchair with you. Please make sure you provide full details when Booking. These will be acknowledged on your Confirmation of Reservation. If you have suffered from a serious medical condition recently, then you should consult with your Doctor about your fitness to travel ITINERARY You will receive your final travel documents ten days prior to departure, provided all payments have been made. HOLIDAY EXTRAS NOT BOOKED WITH NEWMARKET We cannot be held responsible for compensation in respect of any extras which are booked (eg travel insurance, currency) with a third party, if we subsequently cancel your holiday for whatever reason. If you book your travel insurance with us, you would receive a full refund in this circumstance.
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Also available from Newmarket Holidays: No-Flying Cruise Collection European River Cruises Escorted Holidays Collection UK & European Coach Tours & Breaks
For your free copy of any of these brochures, please see your local Travel Agent or call 0330 160 7750
Call us on: 0330 160 7800
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Newmarket Holidays Cantium House Railway Approach Wallington SM6 0BP
TA - 2nd Edition - Mar 2016
To book see your local Travel Agent:
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