Peace of Mind Pledge – Covid-19 Cover

Edinburgh

Kraków

Peace of Mind Pledge

With nearly four decades’ experience operating tours, together with our excellent supplier and partnership relationships, you can rest assured that we are well-prepared to ensure your safety and wellbeing.

Many countries are opening and travel to and from your favourite destinations is much simpler. However, we recognise that some customers feel a little uncertain, want to feel secure and understand your flexible booking options prior to booking and in advance of their departure. For your reassurance, we have an eight-point Peace of Mind Pledge. For the most updated version of our Peace of Mind Pledge, please see www.newmarketholidays.co.uk/wellbeing

1. Flexible Booking Protection

If you need to change your booking due to Covid-19, you can do at any point up until your departure.* 2. Updated Covid-19 Cover Travel Insurance

We selected a new travel insurance partner, Holiday Extras to give you comprehensive support if the need arises to amend your booking due to a Covid-19-related event. 3. Customer-focussed action

Listening to, and responding to customer feedback on tours successfully and safely operated during the pandemic. 4. Health & safety guidelines for our tours

Our tour managers and local guides will be supported 24/7 by our office and in-house specially trained operations team.

5. Enhanced cleaning programmes

Regular sanitisation and extra cleaning steps are taken across all our partners. 6. Clear customer communication

We will help you to understand any testing or entry requirements needed for your destination and returning home. 7. Pre-tour health declaration

We currently ask that all our customers are fully vaccinated (unless exempt). Our testing requirements page on our website is updated regularly. 8. Government guidance

We will follow the UK government and destination government advice. If the rules change and we have to cancel, we will offer you a refund or credit note. No questions.

*Providing you have taken the Holiday Extras travel insurance featured, at the point that your final balance is due (between 15-12 weeks before your departure date).

Covid-19 Cover Travel Insurance

Our recommended partner Holiday Extras provides travel insurance that insures you against aspects of your trip that have the potential to be disrupted by the Covid-19 pandemic, at no extra cost to the original insurance. Key features of the policy include:

• Cover if you have to cancel or cut short your trip in the event that the insured is quarantined before or during the tour • Cover if you have to cancel your trip owing to the serious illness of the insured, a travelling companion or close relative • Cover if you have to cut short your trip because you fall ill • Essential emergency medical treatment if the insured becomes unwell during the trip Benefits include:

• Cancel your holiday with a full refund up to the day of travel if you or any of your party are diagnosed with Covid-19 within 12 days of the start of your holiday • Amend or cancel with a full refund of your holiday, up to the day of departure if impacted by Covid-19 through a lockdown where you are not allowed to travel outside of your area during the dates that your holiday will be occurring. • Amend or cancel with a full refund of your holiday, up to the day of departure if we are unable to fulfil your holiday for any reason. • No administration fees applied for amends or cancellations as a result of Covid-19 • Compensation if your holiday itinerary is materially affected, after departure For for full terms and conditions, please see www.newmarketholidays.co.uk/wellbeing Where your refund is provided directly by Newmarket Holidays we will action within 14 days as per the Package Travel Regulations.