Edinburgh
Kraków
Peace of Mind Pledge With nearly four decades’ experience operating tours, together with our excellent supplier and partnership relationships, you can rest assured that we are well-prepared to ensure your safety and wellbeing.
1. Flexible Booking Protection
5. Enhanced cleaning programmes
If you need to change your booking due to Covid-19, you can do at any point up until your departure.*
Regular sanitisation and extra cleaning steps are taken across all our partners.
2. Updated Covid-19 Cover Travel Insurance
Many countries are opening and travel to and from your favourite destinations is much simpler. However, we recognise that some customers feel a little uncertain, want to feel secure and understand your flexible booking options prior to booking and in advance of their departure.
We selected a new travel insurance partner, Holiday Extras to give you comprehensive support if the need arises to amend your booking due to a Covid-19-related event.
We will help you to understand any testing or entry requirements needed for your destination and returning home.
For your reassurance, we have an eight-point Peace of Mind Pledge. For the most updated version of our Peace of Mind Pledge, please see www.newmarketholidays.co.uk/wellbeing
Covid-19 Cover Travel Insurance Our recommended partner Holiday Extras provides travel insurance that insures you against aspects of your trip that have the potential to be disrupted by the Covid-19 pandemic, at no extra cost to the original insurance.
Key features of the policy include: • Cover if you have to cancel or cut short your trip in the event that the insured is quarantined before or during the tour • Cover if you have to cancel your trip owing to the serious illness of the insured, a travelling companion or close relative
3. Customer-focussed action Listening to, and responding to customer feedback on tours successfully and safely operated during the pandemic.
4. Health & safety guidelines for our tours Our tour managers and local guides will be supported 24/7 by our office and in-house specially trained operations team.
• Cover if you have to cut short your trip because you fall ill • Essential emergency medical treatment if the insured becomes unwell during the trip
Benefits include: • Cancel your holiday with a full refund up to the day of travel if you or any of your party are diagnosed with Covid-19 within 12 days of the start of your holiday • Amend or cancel with a full refund of your holiday, up to the day of departure if impacted by Covid-19 through a lockdown where you are not allowed to travel outside of your area during the dates that your holiday will be occurring.
6. Clear customer communication
7. Pre-tour health declaration We currently ask that all our customers are fully vaccinated (unless exempt). Our testing requirements page on our website is updated regularly.
8. Government guidance We will follow the UK government and destination government advice. If the rules change and we have to cancel, we will offer you a refund or credit note. No questions. *Providing you have taken the Holiday Extras travel insurance featured, at the point that your final balance is due (between 15-12 weeks before your departure date).
• Amend or cancel with a full refund of your holiday, up to the day of departure if we are unable to fulfil your holiday for any reason. • No administration fees applied for amends or cancellations as a result of Covid-19 • Compensation if your holiday itinerary is materially affected, after departure For for full terms and conditions, please see www.newmarketholidays.co.uk/wellbeing Where your refund is provided directly by Newmarket Holidays we will action within 14 days as per the Package Travel Regulations.
Call us on: 0330 160 7722
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