Business Studies at Disneyland Paris 2018 & 2019 Information Pack by Newmarket Holidays

2018/2019

For AS/A Level and GCSE Students

Business Studies ® at Disneyland Paris Information Pack

December 2017 Edition

Business Studies Learning Objectives We cover key material from the most popular Business Studies examination specifications. Our aim is to bring classroom teaching alive through an exploration of the working practices at Disneyland® Paris.

Key Topics Business Practices Global businesses ●● Profit and loss ●●

Marketing ●● Marketing objectives ●● Brand values Marketing methods ●● The four Ps ●● SWOT analysis ●● Business advertising ●● Social media ●● Web and online services

Business Studies

Finance ●● Strategy planning ●● Factors affecting pricing, demographic impact, external shocks ●● Fixed and variable costs ●● Economies of scale ●● Gross profit and break even point ●● Annual and quarterly budgets and forecasting

for AS/A Level and GCSE students

The Business Studies Study Experience is a residential education programme based at Disneyland® Paris, a world-class entertainment and leisure business. The Resort is part of the massive Disney empire and leads the way in customer service, human resources, financial planning and marketing. It’s a must-visit case study for any Business Studies student seeking to improve their examination results.

Market Research Primary and secondary research ●● Guest profiling ●● Understanding and implementing client needs ●●

Human Resources Chain of command ●● Recruitment, selection and motivation ●● Human resource management ●● Motivation, team work and attitude ●●

Contents

This Study Experience provides you with everything you need to undertake a truly curriculum-led trip to Disneyland® Paris and is designed to meet clearly defined learning objectives.

Interactivity and student involvement are at the heart of the Study Experience and no other educational travel specialist offers such a rich educational experience and a real enhancement to the teaching of Business Studies.

It includes two Business Studies seminars, an expert-led interactive workshop, a number of specialist assignments and the chance to take part in the Study Experiences Student Challenge on your return to your school or college.

As a result of our exclusive access to Disneyland Paris’ senior management during the creation of the Study Experiences, members of the Disneyland® Paris management team and many other Disney backstage experts add their personal input to the seminars.

We also include entry to the Resort’s two theme parks, Disneyland® Park and Walt Disney Studios® Park, allowing your students the opportunity to have fun, and experience firsthand, the application of their subject in real-life environments.

This input is regularly updated through new video footage, filmed behind-the-scenes at the Resort and at Disney’s London offices by Study Experiences. This exclusive content is therefore only available to students and teachers attending the Study Experience.

Learning Objectives

Educational Content

Travel Choices

Dates and Prices

All content is mapped against the major English and Welsh AS/A Level and GCSE examination specifications, as well as the comparable Scottish National Qualifications N4 & N5. This includes:

Disneyland® Paris

6&7

Meals & Activities

• GCSE and AS/A Level Business Studies • GCSE and AS/A Level Applied Business Studies • GCSE Business & Communication Studies • BTEC Certificate & Diploma Business Studies

Booking Form

Support Information

Booking Conditions

Meeting exam board specifications

Edexcel

✓

AQA

✓

Examination Specifications OCR WJEC

✓

SQA

CCEA

✓

The Study Experience is also suitable for related diploma and vocational courses, as well as the International Baccalaureate.

Call: 020 8335 4455 Email: team@studyexperiences.co.uk

Educational Content The Business Studies Study Experience immerses students in the practical applications of business principles at this world-famous theme park resort in a number of different and engaging ways: ●● Through attending two Seminars hosted by facilitators with considerable experience of working with Disneyland Paris and featuring back-stage video interviews and footage filmed exclusively for Study Experiences ●● By taking part in our interactive Workshop which encourages the students to use their knowledge of business principles and practices ●● Completing subject-specific Assignments during their time in the Parks and at the Resort

Seminar One Selling the Dream The Business of Entertainment: We begin with a welcome and brief introduction to Disneyland Paris and its relationship to the global Disney organisation. Students will then be asked to consider whether the resort is making a profit or loss, followed by a look at the importance of brand values. Behind the Magic: An introduction to the work of the resort’s marketing team who take us through some of the core marketing principles. We begin with an investigation into how the 4 Ps apply to Disneyland Paris, and a brief analysis of the resort by considering its strengths, weaknesses, opportunities and threats (SWOT) and how the resort works in synergy with other companies and other parts of the Disney organisation. Marketing the Magic: We then evaluate a selection of marketing methods, including TV advertising, brochures, social media and target marketing. In addition, we will examine the Disney values of emotion, service and creativity, an essential aspect of everyone’s work at the resort and something that can be replicated in our own lives. Assignments relevant to Seminar One include: ●● ●●

Assignment 2, Disney branding and style Assignment 3, Product and company synergy

Interactive Workshop The Workshop provides a practical and fun opportunity for students to apply business knowledge to a real-life task – to increase visitor numbers to the resort. Working in teams of eight, students will use their knowledge to plan a new advertisement for Disneyland Paris. The advertisement can be in any format – poster, TV, radio, web, social media etc. Students will need to combine their understanding of business principles with the practicalities of promoting the resort and the Disney values. Particular emphasis will be given to working as a team, communicating and meeting a deadline. At the end of the Workshop teams will present their plans to a mock ‘Disney Management Panel’

comprising of the facilitator and participating teachers, who will ask questions and provide feedback to each team.

Seminar Two Business in Action With the help of the finance, customer service and human resource departments at the resort we will see how standard business studies principles play a crucial part in the day to day running of Disneyland Paris. Theme park finance: We begin by meeting the Disneyland Paris Strategy Team in the middle of a planning meeting. With their help we consider implications on changes in demand, the importance of a Unique Selling Point and the significance of realistic pricing strategies, including price elasticity. The team also considers factors affecting business including costs, interest rates and taxes, together with the significance of a PEST analysis, and economies of scale through being part of the wider Disney organisation. Market Research: Good customer service is essential for any business, and Disneyland Paris prides itself on offering the very best. We will find out how this is carried out in practice through guest profiling, primary and secondary research. We will also see how the results are implemented in order to address feedback received. Human Resources: The last part of our programme explores the selection, training and motivation of the resort’s 15,000 Cast Members, including some rather unusual recruitment techniques and the importance of relevant job descriptions and specifications. We close with a look at the importance of motivation, team work and attitude, together with some useful hints and tips on the world of work from Disneyland Paris Cast Members. Assignments relevant to Seminar Two include: ●●

●●

●● ●● ●●

Key Assignment 1a, Organisational structure and recruitment (based on a past GCSE exam paper) Key Assignment 1b, People in organisations, working for a global company (based on a past GCE exam paper) Assignment 4, Theme park finance, economies of scale Assignment 5, Financial planning, food and beverage costs Assignment 6, Guest profiling Assignment 7, Guest service Assignment 8, Job descriptions

Assignments The Student Workbook contains Business Studies assignments closely linked to the seminars and workshop as shown above. These are designed to be allocated by teachers/group leaders to students as part of their study programme, to be completed during their time in the parks. Assignments are directly relevant to their studies and a selection are based on past GCSE or GCE exam papers.

Study Experiences Key Benefits This highly interactive learning experience includes all of these educational activities:

Subject-Specific Seminars Groups will attend two forty-minute multimedia seminars, delivered to an audience of 100-200 students. Led by one of our team of Paris-based facilitators, with considerable experience of the Resort and its working methods, students will explore how Disneyland Paris uses many key examination topics to carry out its planning and day to day activities. Our facilitators will engage your students in thinking about how their subject is seen in action in the Resort.

Interactive Workshop For the workshop, students will initially be divided into groups of 30-40, then split into smaller teams of 8-10 and encouraged to participate in a fun, interactive learning experience with our professional facilitator. They will be treated as though they are Disney professionals and the facilitator will guide and inspire them to work as a team, meet a realistic deadline and communicate their ideas persuasively – as well as testing some core subject skills. It is highly recommended that teachers play an active part in the workshops by encouraging their students in their work and assisting the facilitator in providing feedback.

Student Challenge Following on from the Seminars, Workshop and Assignments, students are able to take part in the Student Challenge on their return to the UK. The Challenge enables students to develop their specialist areas of interest.

Education Support Group leaders will receive a copy of the Teacher Education Guide complete with an introduction to the Study Experience, learning objectives and outcomes, a workshop briefing, background information and details of the Student Challenge. You will also receive copies of the Student Workbook. The Student Workbook includes space for note taking, including bulleted notes of the content; background information for the workshop task; assignments, some of which are directly based on past examination papers, to develop students’ subject knowledge further through their experiences in the Resort; details of the Student Challenge and a visit planner. There is also an education email “hotline” for group leaders to use should they have any queries on the content of the Seminars, Workshop, Assignments or Student Challenge.

Online: www.studyexperiences.co.uk Call: 020 8335 4455

Your Itinerary Choices Study Experiences offers a choice of itineraries to suit your requirements, all staying on-site at Disneyland® Paris, ensuring that for the duration of your tour, you are based within the secure environment of the Resort.

Seminar & Workshop Timings Your Group Size Our three and four day tours are available for groups of any size. For schools and colleges travelling by coach, if you have a group size of 40 or more students, then we will provide you with exclusive use of your own 48 or 49-seat coach. We can tailor your itinerary to suit your plans, for example arranging specific visits in Paris or an extra day’s admission to the Disney Parks. Groups of fewer than 40 students will be allocated a shared coach with another school or college for the journeys to and from Disneyland Paris to ensure that you do not have any coach under-occupancy costs to pay. Some teachers choose to combine with other departments to bring their student numbers up to 40 and therefore enjoy the added benefits and comforts of having exclusive use of their own coach. Study Experiences also hosts education programmes for Mathematics, Science, ICT and Computing, Media Studies, Performing Arts, Design & Technology, Health & Social Care, STEM and for Key Stage 3, our special “Discover the Magic” programme for 11-14 year olds. Our five day tour is only available to groups of 40 or more students.

Study Experiences’ Safety Management System At Study Experiences, the safety and wellbeing of you and your students is our absolute priority. We operate a detailed Safety Management System, with all suppliers chosen for the quality of their services, compliance with our safety management standards and experience in working with school and college students. Study Experiences is an Assured Member of The School Travel Forum, a group of leading school tour operators that promote good practice and safety in school travel. Study Experiences has been awarded the Learning Outside the Classroom Quality Badge, a recognisable and trusted Quality Badge for all types of Learning Outside the Classroom providers.

The seminars and workshops will take place during the course of your stay at the Resort. The timings of these will be available approximately four weeks prior to the event.

Three Day Tour by Coach Day One Your coach will collect you from your school or college early in the morning for the journey to the Channel port and your crossing to Calais. Once in France, the journey from Calais to Disneyland® Paris takes approximately five hours. On arrival at Disneyland Paris, you will be met by the Study Experiences resort team, who will assist you with check-in at your hotel. The resort team will also be on hand to answer any questions you may have throughout your stay. For dinner we recommend that you pre-book one of our meal deal options.

Day Two After breakfast, your students will enjoy unlimited access to both Disneyland® Park and Walt Disney Studios® Park, with their One-Day Hopper Ticket. To round off your day, we recommend once again booking one of our meal deal options.

Day Three During the morning, you will reboard your coach and begin the journey back to Calais for your return Channel crossing, arriving at your school or college during the evening.

Four Day Tour by Coach We offer the opportunity for you to stay an extra night at Disneyland Paris, with a choice of further full day in the Disney Parks or a visit to Paris.

Five Day Tour with crossings Hull-Zeebrugge Ideal for groups based in the north of England and Scotland.

Days One & Two You will be collected by coach from your school or college and take an overnight crossing on the ferry, with cabin berths included. On arrival in Zeebrugge, you will travel on to Disneyland® Paris, where there will be some time in the late afternoon to enjoy admission to Disneyland® Park and Walt Disney Studios® Park.

Day Three Enjoy a day’s admission to both Disneyland® Park and Walt Disney Studios® Park.

Days Four & Five This morning you have the opportunity of visiting Paris en-route to Zeebrugge in time for your overnight crossing back to Hull, once again with cabin berths included. On arrival in Hull you will complete your journey back to your school or college.

Eurostar Travel Option We are able to offer both the three and four day tours with return Eurostar travel from London St Pancras, Ebbsfleet or Ashford International Stations to Disneyland Paris. The Eurostar high-speed rail service brings you to the centre of Disneyland Paris from London in just over two and a half hours. As the Eurostar service arrives during the early afternoon and departs in the evening, we offer the option to pre-book additional days’ entry to the Disney Parks. Please note that you will need to make your own travel arrangements to St Pancras, Ebbsfleet or Ashford stations.

Flight Travel Option

If you choose to visit Paris, which will be on either the second or third day of your tour, your coach driver will provide a short tour of the main sights prior to dropping you off at a suitable central location. You will then have free time for sightseeing.

We are also able to offer both the three and four day tours with flights to Paris from your choice of Belfast, Birmingham, Bristol, Edinburgh, Glasgow, Leeds Bradford, Liverpool, London Luton, London Gatwick, Manchester and Newcastle airports.

Many groups choose to book a Bateaux Mouches Seine River Cruise or visit the observation deck at Tour Montparnasse 56, providing fabulous views of Paris. See page 8 for more details.

In France, we will then provide return coach transfers between the airport and Disneyland Paris, however please note that you will need to make your own travel arrangements to and from your chosen UK departure airport.

The Four Day Tour is an excellent option for all groups. We particularly recommend it for groups travelling from the west and north of England, Wales, Scotland and Northern Ireland.

On confirmation of your flight times, should timings permit, we will offer the opportunity to purchase additional days’ entry to the Disney Parks.

Call: 020 8335 4455 Email: team@studyexperiences.co.uk

Study Experiences Dates & Prices

Three Day Study Experience includes: ●●

Three Day Study Experience at Disney’s Hotel Cheyenne* Departure Date

Coach

Eurostar

Flight

Sequoia Lodge Supplement

Mon 19 Nov 2018

£209

£269

£349

£45

Mon 21 Jan 2019

£209

£269

£349

£45

Mon 28 Jan 2019

£209

£269

£349

£45

Wed 6 Feb 2019

£209

£329

£369

£45

●●

Two nights’ hotel accommodation

●●

Continental breakfasts

●●

One day Hopper Ticket to Disneyland® Park and Walt Disney Studios® Park

●●

Two curriculum-led seminars, hosted by Study Experiences facilitator

●●

Interactive workshop

●●

Teacher Education Guide

●●

Student Workbook, with subject-specific assignments

●●

Student Challenge

●●

Student ‘Certificate of Attendance’

●●

The services of the Study Experiences resort and education teams

●●

ne free teacher place for every O ten students

●●

Government taxes and service charges

Mon 11 Feb 2019

£239

£359

£399

£65

Mon 18 Feb 2019*

£239

£359

£399

n/a

Four Day Study Experience at Disney’s Hotel Cheyenne* Departure Date

Coach

Eurostar

Flight

Sequoia Lodge Supplement

Sun 18 Nov 2018

£295

£340

£415

£70

Sun 20 Jan 2019

£295

£340

£415

£70

Sun 27 Jan 2019

£295

£340

£415

£70

Tue 5 Feb 2019

£295

£400

£435

£70

Sun 10 Feb 2019

£340

£445

£480

£100

Sun 17 Feb 2019*

£340

£445

£480

n/a

Five Day Study Experience at Disney’s Hotel Cheyenne*

OR Return Eurostar travel from London or Ebbsfleet or Ashford to Disneyland Paris OR Return flights to Paris and return coach transfers between the airport and Disneyland Paris

Four Day Study Experience also includes:

Departure Date

Coach with overnight ferry crossings

Sequoia Lodge Supplement

Sun 18 Nov 2018

£295

£45

●●

One extra night’s accommodation

Sun 20 Jan 2019

£295

£45

●●

Continental breakfast

Sun 27 Jan 2019

£295

£45

●●

Tue 5 Feb 2019

£295

£45

Visit to Paris or second day’s admission to both Disneyland Park and Walt Disney Studios Park

Sun 10 Feb 2019

£340

£65

Sun 17 Feb 2019*

£340

n/a

Dates marked with * are based on accommodation at the B&B Hotel Disneyland Paris – see page 6.

Three & Four Day Tours Regional Coach Supplements Since the cost of coach hire is determined by the driving distance of your school or college from Disneyland® Paris, we have to charge a supplement per student for journeys which involve significantly extra mileage. ●●

eturn coach travel and Channel crossings R from your school or college to Disneyland® Paris

Scotland, Wales (except Cardiff, Newport, Torfaen, Caerphilly, Monmouthshire), Cornwall £10.00

●●

Northumberland, Cumbria, Tyne & Wear, Durham £9.00

●●

Lancashire, Yorkshire, Merseyside, Greater Manchester, Cheshire, Derbyshire, Nottinghamshire, Lincolnshire, Norfolk, Staffordshire, Shropshire £6.00

●●

evon, Cardiff, Newport, Torfaen, Caerphilly, D Monmouthshire £5.00

●●

All other counties No supplement

Free Teacher Places We provide one free teacher place for every ten students that you book. Teachers are accommodated on the basis of two sharing a room. For all teachers accommodated in single rooms a supplement of £60.00 for the Three Day Study Experience, £90.00 for the Four Day Study Experience and £120.00 for the Five Day Study Experience will apply. If you wish to bring more than one teacher for every ten students, the cost of each additional teacher corresponds to the student price.

Early Bird Prices Prices shown are valid for all bookings received from 16 December 2017 to 28 February 2018.

Five Day Study Experience also includes: ●●

Two night’s cabin accommodation on return overnight crossings

●●

Admission to both Disneyland Park and Walt Disney Studios Park on Day Three

●●

Option to visit Paris en-route to port on return journey

How To Book Secure your places on the Study Experience with a provisional booking by calling us on 020 8335 4455. Places will be held WITHOUT OBLIGATION, to allow you time to collect deposits. To confirm your students places on the Study Experience, please complete and return the Booking Form with a deposit of £30 per student if travelling by coach or £100 per student if booking Eurostar or flight travel. There’s nothing further to pay until the final balance due date, 12 weeks before your trip.

Online: www.studyexperiences.co.uk Call: 020 8335 4455

Your Choice of Hotel Accommodation For tour dates up to and including week commencing 10 February 2019, you can choose from one of two of Disneyland Paris’ uniquely themed hotels, Disney’s Hotel Cheyenne and Disney’s Sequoia Lodge: Like a scene from a Wild West movie, the 14 frontier style buildings of Disney’s Hotel Cheyenne are grouped around a main street of covered porches and wooden walkways. The Western styling runs right through to the bedrooms, which have one double bed and two single beds, bathroom, TV and telephone. Students are accommodated on the basis of three sharing a room at Disney’s Hotel Cheyenne. Named after the majestic American redwoodtrees, Disney’s Sequoia Lodge is reminiscent of the famous hunting retreats found in the U.S. National Parks. Accommodation is in the main building itself or in one of the five lodges. Bedrooms have two double beds, bathroom, TV and telephone. Hotel facilities include an indoor swimming pool. Students are accommodated on the basis of two sharing a room at Disney’s Sequoia Lodge. For tours departing week commencing 17 February 2019, your group will be accommodated at the B&B Hotel Disneyland Paris. This hotel is just a short drive away from the Disney Parks. The modern spacious bedrooms benefit from air-conditioning, free Wi-Fi and can sleep up to 4 students. Teachers are accommodated on the basis of two sharing a room. The hotel operates a free shuttle service to/from the Disney® Parks which can be used by all groups. Study Experiences does NOT charge any supplements for underoccupied student rooms where this is due to your breakdown of male or female students not fitting exactly into rooms of three at Disney’s Hotel Cheyenne, rooms of two at Disney’s Sequoia Lodge or rooms of four at the B&B Hotel. Breakfast is included in the price of the Study Experience. We offer a range of optional evening meals, bookable in advance – see page eight for prices and sample menus.

Study Experiences’ Seminar & Workshop Venue The Gaumont multi-screen cinema, where your seminars and workshop are held, is situated at the entrance to Disney Village, just a few minutes walk from Disneyland® Park and Walt Disney Studios® Park.

Disneyland® Paris A complete resort experience Disneyland® Paris is the perfect venue for students to enjoy the full benefits of learning outside the classroom. It offers a great standard of accommodation and, outside of the time devoted to the seminars and workshops, you are assured of non-stop fun and entertainment in Disneyland® Park, Walt Disney Studios® Park and Disney® Village! The price of your Study Experience includes admission to both Disneyland Park and Walt Disney Studios Park. Prepare to be amazed as you enter a world of magic and make-believe unlike no other, where five themed lands radiate from the classic Disney Main Street, U.S.A.® and fairytale Sleeping Beauty Castle. Whether its the forty or so thrilling rides and attractions, the chance to meet some of your favourite Disney Characters, the shops and stores crammed with Disney souvenirs, the wonderful restaurants or spectacular parades, Disneyland® Park captures the hearts of kids of all ages.

« Buzz Lightyear Laser Blast® – Zap the Evil Zurg in this ride inspired by the Disney•Pixar’s movie Toy Story 2 « Pirates of the Caribbean – A thrilling voyage with the meanest pirates of all! « it’s a small world – Fantasyland’s timeless musical cruise « Big Thunder Mountain – climb aboard Frontierland’s hair-raising runaway train!

« Star Wars Hyperspace Mountain – with a frenzy of red and green blaster fire, the wicked whirr of TIE fighters and a stunning Star Wars™ score, Star Wars Hyperspace Mountain is a jaw-dropping experience fit for the most fervent followers of the Force.

« Indiana JonesTM and the Temple of Peril – prepare yourself for a whip-cracking adventure as you enter the Temple of Peril and find yourself in a runaway wagon speeding through the ancient ruins. Tummyturning action!

« Star Tours – Say * # ¤ (Hi!) to R2D2 as you pass through a droid workshop. Then take a thrilling virtual reality ride to the Moon of Endor and on the way destroy the Empire’s headquarters on the Death Star. Fasten your seatbelts, it’s going to be a bumpy ride.

« Meet Mickey Mouse – Everybody’s favourite Mouse is taking time out! Meet him in the rehearsal room of his theatre in Fantasyland. Enjoy classic clips featuring Mickey and his friends before joining Mickey who will share some of his favourite props and costumes – and pose for a special photo souvenir with you!

Disney Village Set between Disneyland® Park and Walt Disney Studios® Park, Disney Village is the hub of entertainment at Disneyland® Paris. Themed bars, restaurants, an IMAX cinema, 15 multiplex screens, street artists, and a Games arcade add to the fun. The vast Disney Store and other themed outlets are open during the day for Disney souvenirs and merchandise.

Call: 020 8335 4455 Email: team@studyexperiences.co.uk

“This was our second year for Health & Social Care students at Disney, when last year’s students found out we were going again they came with deposit in hand and asked if we would take them back! We all had an excellent experience, can’t wait to take another group of students next year, and maybe some from previous years!” Chichester College

Enter through the Hollywood-style gates and begin to explore the wonders of television and movies, with fascinating tours, interactive shows, some of the Resort’s biggestthrill rides and the chance to meet yet more favourite Disney characters. It’s “Lights, camera... and lots of action!” all the way as you wander through the studio lots, finding yourself on set at Disney Studio 1, witnessing jaw-dropping stunts and awesome special effects, behind-the-scenes glimpses of the colourful world of Disney animation, and learning some of the secrets of TV and cinema production.

« Toy Soldiers Parachute Drop1 – join the green soldiers for a simulated parachute drop

« Studio Tram Tour®: Behind the Magic – This innocent journey through Production Courtyard® takes a wrong turn!

« Armageddon Special Effects – Prepare to take cover in Backlot’s whirlwind tour

« Moteurs... Action! Stunt Show Spectacular® – Take your seats in the grandstand for a jawdropping, high-octane display now featuring Lightning McQueen from Disney•Pixar’s ‘Cars’

« Animagique – Join Mickey, Donald and friends as the wonderful world of animation is brought to life in this endearing Toon Studio show « Slinky Dog Zigzag Spin2 – Enjoy a madcap ride as Slinky® Dog chases his tail! « Ratatouille: The Adventure – This newlyopened, state-of-the-art dark ride combines technology, effects and storytelling as never before in a Disney attraction, including trackless ride vehicles and 3D projections

« The Twilight Zone Tower of Terror™3 – Faded Hollywood glamour and eerie goings-on before you plunge – literally – into The Twilight Zone™ « Rock ‘n’ Roller Coaster starring Aerosmith – This is the ultimate high-energy, adrenalinefuelled Roller coaster! « RC Racer4 – Squeeze into Andy’s speediest toy car and ride Toy Story Playland’s 25-metre-high half-pipe coaster

1) I nspired by Disney-Pixar movie Toy Story 2) Slinky® Dog is a registered trade mark of Poof-Slinky, Inc. All rights reserved. 3) Inspired by The Twilight Zone ® a registered trademark of CBS Inc. All rights reserved. 4) Hot Wheels® is a registered trademark of Mattel, Inc. Hot Wheels® Trademark and Track used with permission ©2009 Mattel, Inc All rights reserved.

“All our pupils, and staff, really enjoyed the experience and I would recommend this to any school to take part in. Looking forward to doing it all again in 2019.” Stewarton Academy “Disneyland Paris trip is an amazing experience for the pupils, as it gives them an opportunity to see Maths in action in a fun way. It has helped to develop our pupil’s social and independence skills too.” Priestnall School “Very pleased with how smoothly the trip went, the educational content of the seminars is very suitable for trainee engineers. Would definitely go again.” Truro College “The team at Study Experiences cannot do enough to ensure a good trip. Every interaction from initial booking to working with staff in resort is excellent. They definitely take care of you.” Balwearie High School

Meal Deals Study Experiences offers a range of optional meal packages in Disney Village, including the Earl of Sandwich, Planet Hollywood and King Ludwig’s Castle restaurant. We also provide you with the opportunity to book Buffalo Bill’s Wild West Show...with Mickey and Friends, a unique dinner-show that ends with a real ranch-style hoedown! See page eight for more information including meal prices.

“The students and staff thoroughly enjoy the enrichment of travelling abroad and the use of the park for the rides and seminars. The whole experience is an added bonus to their learning every year.” Weston College

Online: www.studyexperiences.co.uk Call: 020 8335 4455

Optional Meals, Activities and Travel Arrangements To ensure that you and your students are able to plan all your arrangements in advance and budget for your time away, Study Experiences offers a wide range of pre-bookable optional meals, activities and excursions. At Disneyland Paris, we can arrange meals, extra day Disney Park tickets, and evening entertainment with dinner at Buffalo Bill’s Wild West Show. Should you choose to book the Four or Five Day Study Experience and visit Paris, we can also arrange the excursions detailed below, which you can pre-book.

Buffalo Bill’s Wild West Show... with Mickey and Friends! £44 per student and £49.50 per teacher Available at 2130hrs on Sunday, Monday and Tuesday. What a premier! Mickey and his friends - Minnie, Goofy, and Chip & Dale, invite you to a whole new Wild, Wild West! Go back to the Old West and live a spectacular show starring Buffalo Bill, Sitting Bull, Annie Oakley and the Rough Riders. And what’s more, you’ll enjoy a Texan-style barbecue and receive a magnificent souvenir cowboy hat! N.B. As live animals are used during this Show and the cavalcades raise dust, it is not suitable for people suffering from asthma or other respiratory disorders.

Disney’s Hotel Cheyenne Buffet Meal £33 per person per meal The hotel offers an all-you-can-eat buffet meal. There is a large selection of starters, main courses and desserts and the price also includes 1 soft drink (33cl) or 1 mineral water (50cl). Sample menu: Starters: Pasta salad, rice salad, choice of soups, selection of French cheese. Main Courses: Chicken, sausages, spare ribs, roast pork, omelettes, pasta, rice, potatoes, vegetables, baked salmon, nuggets, pizza, French fries. Desserts: Fruit tart, crème caramel, chocolate mousse, jelly, fruit salad.

Three Day Tour - Second Day in the Disney Parks £39 per person Available for groups who book the 3-day tour, if either based south east of Birmingham with exclusive use of their own coach or travelling by Eurostar. We may be able to offer this option for groups on 3-day flightinclusive tour once flight timings are confirmed.

Bateaux Mouches Seine River Cruise £8.50 per person Available to all groups choosing to visit Paris on the 4-day Study Experience. Enjoy the very best views from the River Seine. Lasting for an hour and ten minutes, with English-language commentary, this is a popular way to experience some of the City of Light’s prestigious monuments and grand buildings from a unique vantage point.

Dinner at Planet Hollywood From £22.00 per person per meal Available every day. This famous restaurant chain, with its Hollywood memorabilia collection featuring props from blockbuster movies and classic TV shows, offers a choice of set menus. The restaurant is located in Disney Village. We will confirm your meal reservation time prior to travel. £22.00 per person Menu: Choice of burger or pasta + soda. £27.50 per person Menu: Choice of burger or pasta + ice cream or chocolate mousse + soda. (Please note: you will need to select your choice of burger/pasta and ice cream/chocolate mousse prior to travel.)

Earl of Sandwich Meal Deal £13.75 per person Earl of Sandwich offers great value hot sandwiches. Study Experiences’ exclusive meal deal includes a choice of sandwich (choose from Best BLT; Cannon Balls; Frenchy; Ham; Ultimate Grilled Cheese) or House Salad + Crisps + soda + cookie/brownie/piece of fruit. Highly recommended.

Dinner at King Ludwig’s Castle £20.00 per person per meal Available every day. Good-value set menu consisting of main course + icecream + soda. King Ludwig’s Castle Restaurant is located in Disney Village. We will confirm your meal reservation time prior to travel.

Four Day Tour - Third Day in the Disney Parks £39 per person Available for groups who book the 4-day tour, if either based south east of Birmingham with exclusive use of their own coach or travelling by Eurostar. We may be able to offer this option for groups on 4-day flightinclusive tour once flight timings are confirmed.

The Paris Observation Deck at Montparnasse 56 £9.50 per person Available to all groups choosing to visit Paris on the 4-day Study Experience. Take in the very best view of the Eiffel Tower and everything else Paris has to offer on the amazing 56th floor of the Montparnasse Tower. Fully interactive visit.

Exclusive use of your Coach for groups of less than 40 students

Three & Four Day Tour by Coach – Channel Crossing Arrangements

We appreciate that some schools and colleges may wish to have exclusive use of their coach, however are unable to organise a group of 40 or more students. We are able to provide these smaller groups with exclusive use of their own coach for a supplement related to their group size. 3-day Tour exclusive 4-day Tour exclusive 5-day Tour exclusive use of coach cost: use of coach cost: use of coach cost:

Your Channel crossing will either be by ferry from Dover to Calais, or by Eurotunnel from Folkestone to Calais, at our discretion. We will advise you of your method of crossing with your Travel Documentation.

35 – 39 students £300 30 – 34 students £750 25 – 29 students £1200 20 – 24 students £1700

35 – 39 students £400 30 – 34 students £900 25 – 29 students £1400 20 – 24 students £2000

35 – 39 students £500 30 – 34 students £1000 25 – 29 students £1600 20 – 24 students £2300

Should you wish, we will book Eurotunnel crossings for groups of over 40 students and for smaller groups paying for exclusive use of their own coach. In addition, for groups of less than 40 students not wishing to pay the supplement for exclusive use of their own coach, we can still book Eurotunnel crossings for a supplement of £150.

For less than 20 students we cannot offer exclusive use of the coach.

Call: 020 8335 4455 Email: team@studyexperiences.co.uk

Booking Form Business Studies at Disneyland® Paris 2018/2019 Please return your completed Booking Form to: Study Experiences, Newmarket Holidays Ltd, Cantium House, Railway Approach, Wallington, Surrey SM6 0BP Telephone: 020 8335 4455 Facsimile: 020 8335 4477 PROVISIONAL BOOKING REF: (if known)

GROUP LEADER DETAILS (To whom all correspondence will be addressed) Have you travelled with Study Experiences before? YES/NO

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SURNAME:

INITIALS:

TITLE:

PLEASE BOOK PLACES FOR: (state number)

JOB TITLE:

Students:

SCHOOL/COLLEGE:

GROUP DETAILS

ADDRESS:

COURSE STUDIED: EXAMINATION LEVEL & BOARD:

POST CODE: TELEPHONE:

Teachers:

STUDENT AGE RANGE:

FAX:

YEAR GROUP:

EMAIL: ADDITIONAL DISNEY PARKS ENTRY: (Please tick choice if required. 3 & 4-day tour only)

OUT-OF-HOURS EMERGENCY CONTACT NUMBER:

q DAY OF ARRIVAL (Eurostar travel only) @ £39pp

CHOICE OF TOUR & TRAVEL DATE: (Please complete as appropriate)

q DAY OF DEPARTURE @ £39pp (Coach travel groups with exclusive use of their own coach and Eurostar travel only)

Business Studies Seminars & Workshop q 3-Day Tour. Travel date: q 4-Day Tour with visit to Paris. Travel date:

TRAVEL ARRANGEMENTS: (Please tick choice)

q 4-day tour with 2 days in Disney Parks. Travel date:

q COACH

q 5-day tour with visit to Paris on return journey. Travel date:

q EUROSTAR from:

NUMBER OF STUDENTS: BOYS:

HOTEL (SEE PAGE 5 & 6): GIRLS:

q Cheyenne

NUMBER OF TEACHER ROOMS REQUIRED:

q Sequoia lodge

TWIN ROOMS:

q B&B HOTEL

SINGLE ROOMS:

q FLIGHT from: If travelling by coach, please tick box q if you want exclusive use of the coach for the tour (Guaranteed for groups of 40 or more students, available for smaller groups paying coach under-occupancy supplement)

OPTIONAL MEALS AND VISITS: (Please tick choices and state dates and preferred times for meals)

q MONTPARNASSE 56 in PARIS

q KING LUDWIG’S CASTLE MEAL. DATE:

q BATEAUX MOUCHES RIVER CRUISE in PARIS q BUFFALO BILL’S WILD WEST SHOW. DATE: q CHEYENNE BUFFET MEAL. DATE:

q EARL OF SANDWICH. DATE: q PLANET HOLLYWOOD £22 Menu. DATE: q PLANET HOLLYWOOD £27.50 Menu. DATE:

deposits @ £30 (coach) or £100 (flight or Eurostar) per student

insurances @ £19 or £28 per person (age 16 & over)

insurances @ £9.50 or £14 per person (aged 15 & under)

insurance excess waiver @ £10 per person

£ TOTAL £

We also accept payment by BACS. If you wish to pay by BACS, please refer to SUPPORT INFORMATION for our account details. I understand that it is a condition of booking that all persons travelling are covered by comprehensive insurance. Any person not taking the insurance offered agrees to indemnify Newmarket Holidays Limited for any costs that arise which would otherwise have been met had this insurance been taken. I have read the booking conditions and accept for myself and on behalf of others travelling, the terms and information. December 2017 Edition

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I ENCLOSE PAYMENT AS FOLLOWS: Cheques payable to Newmarket Holidays Ltd

SIGNED: .............................................................................................................................................................................................................. DATE: .................................................................... This Study Experience is organised and operated by Newmarket Holidays Ltd. ABTA V7812

Online: www.studyexperiences.co.uk Call: 020 8335 4455

‘Responsibility and Accountability’ Declaration It is the group leader’s responsibility specifically to ensure that participants act in a responsible manner during the tour and do not behave in a way likely to cause damage to property or damage or offence to other people. It is also the group leader’s responsibility to ensure that no participant under 18 years of age consumes alcoholic drinks. No participant should consume alcohol to excess and all local laws relating to the consumption of alcohol are to be obeyed by the participants at all times. If the behaviour of any group member causes distress, damage, danger or annoyance to other persons or property, suppliers of accommodation and transport services reserve the right at all times to demand payment to cover damage caused, cancel arrangements immediately or to eject the person(s) responsible. In such circumstances, our responsibility will cease and we will not be obliged to cover expenses, which may be incurred on the part of the party. Similarly we will not consider or accept any claims for compensation.

I accept that if the behaviour of any group member causes distress, damage, danger or annoyance to other persons or property, suppliers of accommodation and transport services reserve the right at all times to charge the group for any damage caused, cancel arrangements immediately or to eject the person(s) responsible. I accept that the school/college will be held responsible for any charges incurred and that payment will be payable before departure.

Completing the Booking Form We require a completed rooming list from you detailing your teacher and student names, titles and ages (on date of departure). We will email you the “Study Experiences Rooming List Spreadsheet” for you to complete. Please therefore write your email address in the appropriate space overleaf.

If you are travelling by coach, we will pick your group up from the address you provided on the Booking Form overleaf. If your pick-up point is difficult to find, then please submit a local area map with your desired pick-up point clearly marked. If you wish to be picked up from an alternative address, please advise us in writing.

Advise for each member of the group whether they wish to take our travel insurance. NB: It is a condition of booking that all passengers are adequately covered. If group members have their own insurance, please provide details of cover. We regret we are unable to send out Travel Documentation unless we have been notified of the insurance details for each member of your group.

By signing the booking form you agree to the declaration of responsibility regarding your role as group leader and the conduct of your students. This will also act as your declaration of ‘Responsibility and Accountability’ that will be passed to Disneyland Paris’ security department.

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As group leader I have read the booking conditions and accept responsibility for the good conduct of all participants during the tour and warrant that at least one responsible adult will be on active duty at all times to ensure this.

If you are booking our flight travel option then you will need to submit specific passport information with your Booking Form and deposit payment in order for us to be able to book your airline seats. We will email you the “Study Experiences APIS Spreadsheet” for you to complete with all required information. All information provided must be accurate as once seats have been booked, any subsequent changes due to misspelt names etc will result in costs being charged to your booking. Our flight-inclusive tour price includes one piece of light hand luggage per person. Should you wish, you are able to add one suitcase (one piece of hold luggage) for a supplement of £40 to £50 per person, as charged to ourselves by the airline.

Support Information

FIVE DAY TOUR – RETURN FERRY CROSSING ARRANGEMENTS HULL–ZEEBRUGGE Your overnight crossings include cabin accommodation, based on 4 students sharing a cabin and 2 teachers sharing a cabin. Study Experiences does NOT charge any supplements for under-occupied student cabins where this is due to your breakdown of male or female students not fitting exactly into 4-sharing. You are welcome to pre-book the dinner and breakfast package for the crossings, the price is £19.50 per child and £34 per adult (aged 16 and over) for each overnight crossing. Both dinner and breakfast are hot, freshly cooked buffet meals. On receipt of your booking, we will send you the Cabin Sharing Chart to complete and also the Overnight Ferry Meal Package Booking Form.

TRAVEL INSURANCE We believe that travel insurance is not only to be recommended, but is absolutely essential. Hence we insist that everyone travelling abroad with Study Experiences has travel insurance. However as many schools, teachers and students have their own annual cover we have not included a compulsory insurance charge in the price of the Study Experience. Our own travel insurance is underwritten by AWP P&C SA and administered in the UK by Allianz Global Assistance. Newmarket Holidays Limited are Appointed Representatives of Leisureworld (GB) Ltd who are authorised and regulated by the Financial Conduct Authority (Financial Services Register No. 749920) Newmarket Holidays Limited are registered in England & Wales No. 022383316. Registered office: Cantium House, Railway Approach, Wallington, SM6 0BP Leisureworld (GB) Ltd are registered in England & Wales No. 02663024. Registered office: 1422/24 London Road, Leigh On Sea, Essex, SS9 2UL. Per person premiums (including Insurance Premium Tax at 17.5%) are as follows: £9.50 (3 & 4-day programme) or £14.00 (5-day programme) for students aged 15 and under, £19.00 (3 & 4-day programme) or £28.00 (5-day programme) for teachers and students aged 16 and over at date of travel. The premium should be paid at the time you send the deposit, and those taking the policy will be covered from the moment we receive their premium payment. As with all insurance policies, an excess is deductible from some claims. If you take out the excess

waiver insurance, then for an extra premium of £10.00 per person, any successful claims will be paid in full to you, and no excess will be deducted. If group members have their own travel insurance, we require details of this cover.

OUR RESORT SERVICES TEAM Study Experiences’ resort services team is based at Disneyland Paris throughout your stay. On your arrival at the resort, they will meet you with your check-in pack, hotel room keys and Disney Parks entry tickets. They will assist you throughout your stay and are available whenever you need, day or night.

24 HOUR EMERGENCY OFFICE SUPPORT Study Experiences operates a 24-hour emergency paging system to provide complete security and peace of mind throughout your trip. Most problems can be dealt with quite satisfactorily by our resort services team and Disneyland Paris hoteliers, but it is reassuring to know that our office-based Operations Department is there to provide a friendly and professional service at whatever time of the day or night you might need them.

PASSPORTS AND VISAS Group leaders are entirely responsible for ensuring that all members of the group have the correct and valid documentation. We cannot accept responsibility for any failure to comply resulting in any costs or fines being incurred.

YOUR FINANCIAL PEACE OF MIND Study Experiences is the student travel division of the Newmarket Group, one of the UK’s leading group tour operators. In line with the EC Directive on package travel, all customers enjoy complete financial protection through our ABTA bond and ATOL licence, so all payments are safe.

PAYMENTS BY BACS We are pleased to accept payments by BACS. If you wish to make your deposit payment or final balance payment by BACS, please ensure that your Provisional Booking Reference or your Invoice Number is included on the remittance advice. Our bank account details for payment by BACS are: Newmarket Holidays Ltd, NatWest Bank, Sort code: 60-17-11, Account number 20391285

GROUPS OF FEWER THAN 10 STUDENTS Groups of fewer than 10 students may have to make their own way to another school, college or motorway service station to be picked up by their Study Experiences coach.

EUROSTAR AND FLIGHT SEATS BOOKINGS We are unable to hold Eurostar or flight seats on a Provisional Booking basis. If you wish to travel by Eurostar or fly to Paris, call us to discuss your plans, as seats are strictly subject to availability and we process bookings on a first-come first served basis. In the unlikely event that we are unable to secure

Eurostar seats, or flight seats from your chosen departure airport, at the budgeted cost, we reserve the right to increase the student price. If this is not acceptable to you, you may choose to travel by an alternative method, or have all monies paid to us returned to you in full. We therefore recommend that you make your confirmed booking as early as possible in order to secure availability for your chosen method of travel.

EUROSTAR TRAVEL ARRANGEMENTS Eurostar travel is based on the once-a-day direct service from the UK to Disneyland Paris. However as there is naturally limited availability on this service, we reserve the right to use the services that require a change of train in Lille. In this instance, we will advise you of these arrangements with your booking confirmation invoice. Please note that we cannot guarantee that seats will all be allocated together for groups travelling by Eurostar.

YOUR HOTEL ACCOMMODATION In certain circumstances we reserve the right to transfer bookings at Disney’s Hotel Cheyenne® to Disney’s Hotel Santa Fe® or the Explorers Hotel at Disneyland Paris or the Kyriad Hotel at Disneyland Paris or the B&B Hotel at Disneyland Paris. Should this change be necessary, you will be advised in your Travel Documentation.

ROOM OCCUPANCY Please note that should you choose to accommodate fewer than three students per room at the Hotel Cheyenne, four students per room at the B&B Hotel or two students per room at the Sequoia Lodge, supplements will apply to our prices.

DISNEY® VILLAGE Disney® Village is the hub of Resort entertainment. Located within walking distance of your hotel and the Disney Parks, it is open throughout the day and evening. It offers great shopping opportunities and has themed restaurants to suit a wide range of tastes and budgets, including Earl of Sandwich, Starbucks, McDonalds, King Ludwig’s Castle, Planet Hollywood, Rainforest Café and Annette’s Diner.

DISNEYLAND® PARIS Disneyland® Paris reserves the right to cancel and/or close certain shows, parades, shops, attractions and celebrations without notice.

LEARNING OBJECTIVES Study Experiences will show how Disneyland Paris selects and applies business techniques and methods in both their dayto-day delivery and their strategic planning. Please note that topic areas may be amended to reflect specification changes and developments at Disneyland Paris.

FINAL PAYMENT Final payment is due 12 weeks prior to travel.

Call: 020 8335 4455 Email: team@studyexperiences.co.uk

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TOUR PLANNING SUPPORT The Teacher Support section of our website provides valuable support and information for you when arranging your group’s booking. It contains our Learning Outside the Classroom Quality Badge Certificate, full details of our Safety Management System, our travel insurance policy, passport information, suggested letter to parents and the information you need to obtain from your students.

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Newmarket Holidays Ltd Booking Conditions PLEASE READ CAREFULLY

We want you to enjoy every minute of your break or longer holiday with us, and we’ll do our very best to try to ensure that it lives up to your expectations of it. We believe that our more than 30 years of tour operating experience, together with the reputation we have for quality and value, should give you the confidence to book with us. To give you further peace of mind, we accept your booking on the basis of our Terms and Conditions, which are designed to clarify the contractual obligations between us. Please spend some time reading them carefully, and please feel free to contact us should anything be unclear.

YOUR CONTRACT WITH US 1 YOUR BOOKING

Your booking, represents a contract between all persons named on the Booking, and/or on the Personal Details booking page, and/or on the Confirmation of Reservation, and Newmarket Holidays (The Company). The contract is based on the information given in the brochure and the terms laid out in the following Booking Conditions. This agreement is governed by English Law and jurisdiction is conferred on the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and claim governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply). We do not accept bookings from any unaccompanied passengers under the age of 18

2 YOUR PAYMENT Your Confirmation of Reservation includes an invoice showing the deposit paid and the final balance due. The outstanding amount must be paid by the due date. Should we not receive payment by this date we reserve the right to treat your booking as cancelled, in which case you could be liable to pay cancellation charges according to the scale set out in paragraph 4 below. N.B. 1: The person making the on-line booking does so on behalf of all persons named on it, and he/she becomes directly responsible to the Company for the payment of the total holiday price and if applicable, and where appropriate, for the cancellation charges and disbursements of any funds.

3 YOUR ALTERATIONS If you want to change any of the details of your booking, we will always do our best to help. We will however make an amendment charge of £10 per person (maximum £40 per Personal Details booking page per amendment) as a contribution to our administrative expenses. If after the final balance has become due you wish to make an alteration, we reserve the right to make cancellation charges as detailed in paragraph 4 below. All amendments must be notified to us in writing, by telephone or by e-mail, by the person who made the original booking.N.B. 2: If an amendment involves a change of name, insurance premiums are not transferable. Where any change is made to a booking involving travel by air and/or rail, we reserve the right to make additional charges to cover in full any costs charged to us by our suppliers.

4 YOUR CANCELLATION You may cancel your booking or part of it once it has been confirmed but the cancellation will only be valid if made in writing direct to the Company or by telephone to our Customer Service team and having answered the security questions. If the cancellation results in a person travelling alone, a single room supplement is payable. The amount payable on cancellation depends upon when we receive your written instructions - the more notice you give, the less we will charge. The different periods before departure date within which written instructions are received by Newmarket Holidays Ltd. and the amounts of cancellation charge (shown as a percentage of the total holiday price excluding insurance premium which is not refundable) are as follows: Charge prior to “Balance Due” date* Deposit only “Balance Due” date - 42 days 50% or deposit if greater 41 - 15 days 65% or deposit if greater 14 - 5 days 80% 4 days or less before departure or after departure 100% N.B. 3: If the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges. * The “Balance Due” date is printed/shown on your “Confirmation of Reservation”.

5 YOUR COMPLAINTS In the unlikely event that you have problems whilst on holiday, you MUST report the matter to the hotel or our representative IMMEDIATELY during your holiday. If the matter is not then satisfactorily resolved, you must complete a written report (form available from our representative). You must then follow up any complaint in writing within fourteen days of your return, including a copy of the original report form. We operate a strict code of conduct which also conforms to European regulations on package travel and take any complaints received seriously. A failure to follow the procedure outlined will affect the outcome of the complaint and any possible compensation.

6 YOUR TRAVELLING CONDITIONS Where as part of the holiday you have booked your travel by air, land or sea, such travel will be subject to the terms and conditions of carriage of the airline, shipping, rail or coach company providing the transport. In most cases, the conditions will limit the carrier’s liability to you in accordance with international law. Should anyone be refused admission to the coach, ferry or flight, or to the destination country by the transport or government authority, then we are powerless to assist and cannot be held responsible. This includes any passenger who fails to advise us of any medical condition or disability. If you are prevented from travelling as a result, our responsibility for your holiday thereupon ceases. Full cancellation charges will apply and we will be under no obligation whatsoever for any refund, compensation or loss you may incur.

OUR CONTRACT WITH YOU 1 OUR CONFIRMATION OF RESERVATION When we have received your booking and deposit we will send you a Confirmation of Reservation which details exactly what is booked for you. From this moment Newmarket Holidays has accepted your booking on the terms set out in this Contract.

2 THE PRICE OF YOUR HOLIDAY Changes in transportation costs, including the cost of fuel, duties, taxes or fees chargeable for services and exchange rates, mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. The costs of your holiday have been converted into GBP using these exchange rates: EUR 1.1750; USD 1.3048; CAD 1.6901; NOK 10.9487.

(b)

(c)

SYSTEM ERRORS We try hard to ensure that advertised prices are up to date, and reflect the price you will pay when you book. However, prices can change and errors can occasionally occur. We reserve the right to change and correct advertised prices at any time before your booking is confirmed.

(d)

In the event of your Confirmation of Reservation showing an incorrect price for your holiday, the price that will prevail is the price shown in our offline reservation system. Accordingly you may not seek to rely on system errors with a view to obtaining a holiday at less than the correct price, and any contract entered into upon a mistake, such as a wrong costing due to system errors, is not valid or binding.

3 OUR ALTERATIONS It is unlikely that we will have to make any changes to your holiday but we do plan your holiday arrangements many months in advance. Occasionally changes may be made, which we reserve the right to do at any time. Most of these changes are minor (eg. cancellation of an optional excursion) and we will advise you at the earliest possible date. A major change is one that we make to your holiday arrangements before departure that involves, for example, changing your resort area, or time of departure or return by more than twelve hours, or offering accommodation with a lower official classification than that advertised (except the latter in the case of en route tour hotels). If a major change becomes necessary we will inform you as soon as is reasonably possible if there is time before your departure. When a major change occurs you will have the choice of either accepting the change of arrangements, purchasing another available holiday from us (we will refund any price difference if alternative is of lower value), or cancelling your holiday and receiving a full refund of all monies paid. When a major change occurs, provided it does not arise from circumstances amounting to force majeure (see below), we will pay compensation as detailed below, based on how far ahead of departure the change is advised: Charge 15 - 28 days £10 0 - 14 days £25 N.B. 4: We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport.

4 OUR CANCELLATIONS We reserve the right in any circumstances (including failure to reach sufficient numbers) to cancel your holiday and in this event we will return to you all money you have paid to us or will offer you an alternative, available holiday to purchase of comparable standard. In no case, except for reasons of war etc, (see N.B. 4 above) will your holiday be cancelled after the date when your final balance becomes due.

5 OUR COMPLAINTS PROCEDURE Newmarket Holidays Ltd is a Member of ABTA with membership number V7812. ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ Tel: 0901 201 5050 or www.abta.com.

OUR RESPONSIBILITY FOR YOUR HOLIDAY 1 OVERSEAS HOLIDAYS (a) Although we have no direct control over services provided to you by independent suppliers we accept responsibility for the reasonable standard of the holiday which you book. If any part is not provided as promised, we will pay you appropriate compensation if this has affected the enjoyment of your holiday, except where the failure is unforeseeable or unavoidable. We can normally agree an amicable settlement of the few complaints we receive. However, if we cannot agree, disputes arising out of, or in connection with this Contract may (if the customer so wishes) be referred to arbitration under a special Scheme which, though devised by arrangement with the Association of British Travel

Important Information

(e)

Agents, is administered independently by the Chartered Institute of Arbitrators. The Scheme (details of which will be supplied on request) provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. The Scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking. Neither does it apply to claims which are solely or mainly in respect of physical injury or illness or the consequences of such injury or illness. Redress under this Scheme requires written notice requesting arbitration to be made within nine months of scheduled date of return from the holiday. We accept responsibility if you or any person named on the booking suffers bodily injury, illness or death due to the negligent acts and/or omissions of: (i) our employees or agents; or (ii) our suppliers or sub-contractors, servants or agents whilst acting within the scope or in the course of their employment to provide any service or arrangement forming part of the holiday that you have booked with us save that we do not accept responsibility for any air or sea carriers whose liabilities are limited by the relevant International Conventions. Any such claims will be subject to and dealt with in accordance with English Law, and will be subject to the jurisdiction of the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and claim governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply). We shall give you assistance in the event that you suffer illness, personal injury or death during the period of your holiday overseas arising out of an activity which does not form part either of the holiday arrangement with us or an excursion offered through us. This assistance will include advice and guidance and, at our discretion and where appropriate, financial assistance subject to our spending a maximum amount in this regard on behalf of yourself and any other person named on the booking of £5,000 in total. In the event of a claim under this clause against us by you or any person named on the booking we reserve the right to claim in your place against the person or corporation responsible for the act, default or omission giving rise to the claim and you hereby agree to assign to us all your rights under this clause and we will be subrogated to those rights and you hereby agree to assist us fully in the event that we enforce the rights which have been assigned to us or to which we are subrogated. We take the safety and security of our clients extremely seriously. If the Foreign Office advises that people should not visit a particular country, then we would act on this. However, we are sure you appreciate from press and television coverage that the political, economic and social conditions in many countries are not as stable as we are used to. Sadly crimes against both people and their property are a fact of life the world over, and when in a foreign country it is very important to be extra vigilant and avoid drawing attention to yourself by wearing expensive jewellery, carrying expensive camera equipment etc. Travellers have the same responsibility for their personal safety and that of their possessions, as they do at home. As situations in countries can change rapidly, we would suggest you may wish to visit the Foreign Office Travel Advice website at www.gov.uk/foreign-travel-advice for up to date information and advice regarding safety BEFORE BOOKING YOUR HOLIDAY. Newmarket Holidays operate to many parts of the world, some of which do not conform to British health and safety standards. We request that all our hotels comply with the local regulations applicable in their country for health and safety but we cannot guarantee that these meet British standards.

2 UK HOLIDAYS We accept responsibility for ensuring that all component parts of this inclusive holiday are supplied to you as described in this brochure and to a reasonable standard. If any such part is not provided in the advertised manner, we will pay you appropriate compensation if this has affected your enjoyment of your holiday.

3 TRAVEL INSURANCE Because of the importance of having adequate insurance cover we make it a condition of booking on all foreign holidays that you are covered by an insurance policy. If you elect not to take our insurance, you agree to indemnify Newmarket Holidays for any costs that arise which would otherwise have been met had Newmarket Holidays insurance been taken. Please note, if you take out our insurance, certain claims will be subject to an excess charge and that your insurance premium will be dependent on your date of birth. We have no liability for any loss or damage to luggage inflight or in transit. Any claims of this nature should be referred directly to your insurer.

4 FINANCIAL PROTECTION & REPATRIATION Newmarket Holidays Ltd’s ATOL number is 2325. When you buy an ATOL protected flight inclusive holiday from us you will receive an ATOL Certificate. This lists the flight, accommodation, car hire and/or other services that are financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative).In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or to your credit card issuer where applicable).

THE BOOKING FORM

COACH PICK-UP POINTS AND TIMES

DELAYS

The impor tance of clear, correct information on the Booking Form is essential, for it is from this information that we make your reser vation and our contract with you. The person to whom all correspondence, invoices and travel documentation are to be sent, should be entered as the first name. It is also their address and telephone number(s) that should be shown and it must be they who sign the Booking Form. Other names are required by insurance companies, hoteliers etc., so please be accurate. We do not accept bookings for teams unaccompanied by supervising teachers/adults.

When completing the Booking Form you will have to specify your pick-up point if this is different to your school or club address. We will show this on our Confirmation Invoice. It is the group leader’s responsibility to ensure that all group members adhere to the timings given on your travel documentation. In the event that one or more members of your group are late to the pick-up point at any time during your trip, to the extent where the itinerary arrangements may be jeopardised, the coach driver is within his rights to leave at the appointed time and no additional arrangements need to be made for late arrivals. For the return journey you will be disembarked at your original pick-up point. Our driver will endeavour to give an estimated time of arrival at each point, prior to the last transit/comfort stop. This will enable you to telephone taxis or parents who may be meeting you. Our homebound drop-offs are scheduled in reverse order of the pick-ups. Because of the inconvenience and delays caused to other passengers we are unable to accept requests to be dropped off at additional points.

Occasionally flights, trains, ferries and coaches may be delayed due to circumstances beyond our control. In such cases we will do our utmost to help you and keep you fully informed. In the event of extended overnight delays, depending upon circumstances, we will endeavour to provide accommodation. In the case of a major delay to your homeward journey, we shall endeavour to delay the depar ture from your accommodation.

YOUR JOURNEY The coach companies we use have been selected to be relied upon to provide modern, comfortable coaches and careful, considerate drivers. In line with current regulations all UK coach companies supply coaches fitted with lapbelts at no extra cost. Smoking is prohibited on all our coaches. Regular comfort stops are made. Space is limited so please restrict yourselves to one suitcase per person, plus light hand luggage. If your school or club is not based on the mainland, the coach will collect you from where you arrive on the mainland. Please note that any travel arrangements to the mainland are not included in our package price.

TRAVEL DOCUMENTATION You will receive your final Itinerary and travel documentation three weeks prior to departure, provided all payments have been made.

SPECIAL REQUESTS There are of course only a limited number of front seats on coaches, low floor rooms in hotels etc. We cannot guarantee to meet all requests but will do our best to oblige.

PAYMENTS BY BACS We are pleased to accept payments by BACS. If you wish to make your deposit payment or final balance payment by BACS, please ensure that your Provisional Booking Reference or your Invoice Number is included on the remittance advice when making payment by BACS. If you do not know your Provisional Booking Reference or your Invoice Number, please call us on 020 8335 4455. Our bank account details for payment by BACS are: Newmarket Holidays Ltd NatWest Bank Sort code: 60-17-11 Account number: 20391285

FITNESS TO TRAVEL We strive to give all our customers full care and attention, but we do need to know at the time of booking if there are any special needs or requirements. It is particularly important that we are advised of any disabilities and also if you intend to bring any specialist equipment such as a wheelchair with you. Tailgate coaches can be provided at extra cost and are subject to availability. In the event that you need any special arrangements made for any members of your group, please ensure that you call us to discuss these requirements prior to making your booking and then send full details of them with your completed Booking Form. These will be acknowledged on your Confirmation of Reservation. If any passengers have suffered from a serious medical condition recently, then they should consult with their doctor about their fitness to travel.

ADDITIONAL EXTRAS NOT BOOKED WITH NEWMARKET We cannot be held responsible for compensation in respect of any extras which are booked (eg travel insurance, currency) with a third party, if we subsequently cancel your tour for whatever reason. If you book your travel insurance with us, you would receive a full refund in this circumstance.

Online: www.studyexperiences.co.uk Call: 020 8335 4455

2018/2019

Health & Social Care at Disneyland® Paris Information Pack

December 2017 Edition

For AS/A Level and GCSE Students

STEM Roller Coaster Experience at Disneyland® Paris

Design & Technology at Disneyland® Paris

Information Pack

December 2017 Edition

2018/2019

For AS/A Level and GCSE Students

December 2017 Edition

For AS/A Level and GCSE Students

ICT and Computing at Disneyland® Paris Information Pack

For GCSE Students

2018/2019

Our exclusive curriculum-led education programmes at Disneyland® Paris include subject-specific seminars and workshops, multimedia presentations, video interviews with subject experts, together with comprehensive education resource materials and student assignment projects.

2018/2019

For AS/A Level, GCSE and Diploma Students

2018/2019

Your Choice of Subject-Specific Education Programmes at Disneyland Paris

For Key Stage 3 Pupils

GCSE Science at Disneyland® Paris December 2017 Edition

Information Pack

December 2017 Edition

Information Pack

December 2017 Edition

Cross-curricular Learning Adventure with Creative Workshop, Research Assignments and fact-filled Presentation Pupils will focus on: • Mathematics • Science • ICT • Design & Technology • English • PLTS

GCSE Mathematics at Disneyland® Paris Information Pack

For AS/A Level and GCSE Students

Media Studies at Disneyland® Paris December 2017 Edition

Information Pack

2018/2019

For GCSE students

2018/2019

“Our examination results have improved significantly since we introduced our annual educational tour with Study Experiences. My experience of their service, the quality of their travel arrangements and the attention to detail of their educational content has been exceptional and the trips themselves have provided my students with the best experiences imaginable outside of the classroom.”

For AS/A Level and GCSE Students

2018/2019

Performing Arts at Disneyland® Paris December 2017 Edition

Information Pack

December 2017 Edition

STWA - December 2017 Edition

Jenny Heredge, The Weald School

Call: 020 8335 4455 Visit: www.studyexperiences.co.uk Study Experiences, The Newmarket Group, Cantium House, Railway Approach, Wallington, Surrey SM6 0BP

Keep in touch: @studyandsport 07985 622 149