£75 LOW DEPOSITS
EARLY BIRD PRICES BOOK BY 31 MARCH 2020
Your Lapland Santa
Experience Day Trips December 2020 | Adults from £529 | Children from £439
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20 Gold ★12 Silver ★4 Bronze
Where stories begin Flying direct to Pajala airport from
Belfast | Birmingham | Bournemouth | Cardiff | East Midlands | Exeter | Gatwick | Glasgow Humberside | Leeds/Bradford | Liverpool | Norwich
How to Book Priority Booking Line
0330 160 7800 Opening Hours: Monday-Friday: 9am-6pm, Saturday: 9am-4pm, Sunday: 10am-3pm
See your Local Travel Agent
Where stories begin A dream… perhaps long-held. As yet, unfulfilled.
A place, a sensation, an experience, read about, seen on a screen, described by friends... “Must do, must see.” Pick up a brochure – this brochure. Start to make that dream come true. Make your reservation and look ahead. And we’ll look after you – every step of the way. Sharing our wonderful world with you, bringing our award‑winning expertise to help your travel dreams come true. Whichever places visited, whatever sights, smells, tastes experienced, peoples encountered, fun and laughter had, rest and relaxation enjoyed, you’ll return enriched and rewarded, with a treasure-chest of memories to share with others. Tales to tell. The best travel stories – yours – begin when you choose Newmarket Holidays.
Experience stunning Lapland One Unforgettable Day!
Join Newmarket Holidays for the most exciting,
most magical and without doubt most unforgettable day ever. Fly direct from your local airport to a still, white wilderness high above the Arctic Circle, where amongst the snowy forests, in a land inhabited by the ancient Sami people, with their husky dogs and herds of reindeer, as children of all ages know, there also lives, hidden from view, a Very Special Person.
A Unique Lapland Santa Experience Full of activity from beginning to end, your Lapland Experience is an opportunity to enjoy a day like no other, full of wonder for children of all ages, played out in a truly authentic setting, as the friendly Lappish hosts welcome you to their pristine homeland, and you discover an entirely different snow-white world. Journey back to nature, as you take part in a host of wonderful adventures that will provide indelible, life-long memories. Enjoy a ride on a sleigh drawn by reindeer, drive a snowmobile on prepared tracks through the snow, experience the thrill of a husky-drawn sledge ‘safari’ and of course – the highlight of the day – journey through a ‘secret path’ to the isolated house that is home to Santa Claus himself! The wonders of the day are all the more enjoyable for the fact that this is an exclusive experience for Newmarket’s special guests, with the friendly Lapps going out of their way to preserve the authentic, magical nature of the visit to their beautiful corner of the world.
Your Lapland Day Trip price includes • Exclusive chartered return flights direct to Pajala, high above the Arctic circle, in Swedish Lapland • Return transfers from the airport to Santa’s village • In-flight catering • Warm and cosy thermal clothing including gloves and boots • Hot berry juice to drink • A ‘Search for Santa’ experience • A private family meeting with Santa • A token Christmas gift for every child • An exhilarating snowmobile ride • A traditional reindeer sleigh ride • Husky sledding through the snowy countryside • A two-course lunch of hot soup & Swedish meatballs
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Call us on: 0330 160 7800
To book please see your Local Travel Agent
Santa’s Grotto Taken by Pam White, Product Executive at Newmarket Holidays
Search for Santa Claus!
A Perfect Family Memory Your day begins with your exclusively chartered direct flight north to Newmarket’s dedicated Lapland airport in Pajala, 80 kilometres beyond the Arctic Circle and gateway to the heart of Swedish Lapland. Your flight will be the only ‘Santa’ flight to Pajala on this day and on arrival, you’ll be met by your Lappish hosts, dressed in traditional Sami dress, and will board a coach to make the 10-minute journey to Pajala’s purpose-built ‘Santa’s Village’, tucked away in the forest, and a place of magic and wonder for everyone. Wrapped up against the Arctic chill in the thermal garments that are supplied on arrival, in no time at all you’ll be heading out into the snow to start your adventures.
Husky Dog experience
Santa’s Grotto
Taken by Phil O’Sullivan, for Newmarket Holidays
Call us on: 0330 160 7800
Taken by John, York
All the activities take place at points a short walking distance from the central log cabin that houses the restaurant, separated from each other to ensure that each new thrill comes as a surprise to children and adults alike. As your day unfolds you’ll participate in each of the different, fun-filled activities, will have the chance to enjoy warming drinks at each activity ‘station’, and no doubt, between activities, will have ‘fun in the snow’, with toboggan rides, snowball fights and the chance to build a snowman. An included two-course lunch is served during the day.
A Private Meeting with a Very Special Person! The highlight of the day will come as you walk through the forest on a ‘secret’ path lit with twinkling lights, to the hut where Santa Claus himself is waiting to greet each child personally – it’s the most magical moment of all, as wide-eyed children’s dreams come true, and a smile – or a tear – is guaranteed on every adult’s face.
To book please see your Local Travel Agent
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Husky Dog experience
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Call us on: 0330 160 7800
To book please see your Local Travel Agent
Experience a fun-filled day in traditional unspoilt Lapland! There’s little doubt that your Lapland Santa Day Trip will be unforgettable from beginning to end, full of unique, once-in-a-lifetime experiences that children and adults alike will treasure forever!
Snowmobile ride Taken by Dean Stilwell, Product Manager at Newmarket Holidays
Our Lappish hosts will go out of their way to ensure that each wonderful activity you take part in during the day will be as equally enjoyable for every member of your family and party, with plenty of unexpected surprises to go with your Arctic adventures. With numbers strictly limited there’ll be time to experience all that the Pajala centre has to offer during your exclusive visit. There will also be plenty of time though to catch your breath and to enjoy a warming berry juice or two between each thrilling experience, and of course opportunities to take photographs of your stay and to buy a souvenir to ensure that you have plenty of mementoes to treasure from your day.
Thrilling Snowmobile Adventure!
Husky Dog experience
Enjoy the thrill of being at the helm of a high-powered snowmobile – on a specially prepared ‘circuit’ marked out in the snow close to the Activity Centre. Holders of full driving licences can take the controls, while for children under 15 there will be the chance to be pulled along in a sleigh. The snowmobile has revolutionised transportation in Lapland, and is a thrilling experience to boot!
Husky Dog Experience Very much the ‘work horses’ of the Sami people before the ‘skidoo’ came along, the teams of hardy, sure-footed huskies were vital for man’s survival in the inhospitable Arctic for centuries. Learn all about this wonderful breed and the ‘art’ of mushing, and enjoy an exhilarating ride over the frozen ground in a traditional sleigh drawn by the willing dogs.
Fun in the snow! Fun in the snow Taken by Monica Wells, Photographer for Newmarket Holidays
Take time to enjoy the family-fun of being in the snow for a day, perhaps helping to build a snowman, throwing a few well‑aimed snowballs, or enjoying a toboggan ride. Everyone’s a child for the memory-filled day at Pajala.
Magical Reindeer Sleigh Ride If anything sums up the magic and wonder of your Lapland Day Trip, then it’s the journey on a traditional sleigh pulled by some of Santa’s reindeer – though possibly not Rudolf and his friends, since flying sleighs aren’t approved by Lapland Elf and Safety! Sit back beneath a warm blanket and enjoy the moment, as you ‘jingle all the way’ through the forest – another highlight of a wonderful day!
Exclusive to Newmarket Holidays Your specially chartered flight will be the only ‘Santa’ flight to Pajala on this day, and numbers are strictly limited so that you have time to appreciate every magical moment.
Reindeer sleigh ride Taken by Liam Bennett
Call us on: 0330 160 7800
To book please see your Local Travel Agent
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Your stories & photos
We work with Reevoo so that you receive honest feedback from Newmarket Customers on all our holidays. Reevoo are an independent, third party company who send out questionnaires when our customers return from their holidays – and all the reviews and ratings are unedited and uncensored. You get real feedback direct from genuine travellers to help you decide on your holiday purchase.
Newmarket Holidays’ overall rating:
Thank you Newmarket Holidays- we had an amazing time at Santa’s Winter Village yesterday. The trip was booked 12 months ago - as a family treat from my Mum to her 3 grandchildren (and us 2 parents). Unfortunately my Mum has recently passed away – unable to go on the trip with us. You enabled us to change her tickets into my sister and her husband’s names – creating a magical Christmas treat for us all in her memory. The last thing left to do on her bucket list was to have a husky ride – in deep snow! We managed it for her yesterday and all thoroughly enjoyed ourselves, It was an amazing magical day. Merry Christmas to you all. — Angela Healy
We have just returned from a day trip to Lapland, what a truly fantastic magical day. From checking in at Cardiff airport, meeting Pam our rep to returning back there. EVERYTHING was so well organised and planned out. The Newmarket reps and all the staff at Lapland were so cheerful, friendly and helpful. The whole day just went so smoothly with excellent organisation and planning, no long queues – the reindeer ride, huskies and snow mobiles were all amazing as was the walk through the forest to meet Santa in his log cabin! You have just got it all right Newmarket Holidays well done. — Anne
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I cannot give you enough praise for how the trip is executed. The village is a wonderful purpose built log cabin area brightly lit with lanterns in the trees and fairy lights, the staff could not have been more helpful to us, the food was excellent, nothing extra to pay for anything except a hot drink while waiting for our return airport run (on time) and all the rides are free and of a good distance. The provided clothing was of a good, clean quality and the thoughtful amusement pack on the plane outwards and festive carol singing was just right, and on the way home our endurance certificate of crossing the Arctic Circle completed a memorable experience. I cannot praise the adventure too highly. Nanny will remember it as well as her Grandchildren with pleasure. — Wendy Robbins
A 5 STAR trip that went above and beyond expectations. Well organised, this trip showed the beauty of Lapland and the magic of Santa in natural surroundings without any cross commercialism. An unforgettable experience. Thank you to all the Newmarket staff, both the reps on site, and the lovely ladies on the phone that answered our queries. The local people who worked at the Santa Village were so lovely and we found them so interesting. Santa was a delight, my 8 year old granddaughter has always been frightened of going to see Santa, and literally summoned up courage to go in, but he allayed any fears that she had, and seemed really interested in what she had to say. So thank you Santa, your lovely reindeer, and of course the huskies for a truly memorable day.
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— Anne Loveday
A very big thank you to absolutely everyone involved in our magical holiday. It was everything and more. Like being in a picture postcard. It was amazing. Everything was superbly organised and everyone on the plane and in Pajala were so friendly, helpful and wanting us to have a great time which we did. A fabulous experience not just for my daughter and grandson, but a dream come true for me. We had loads of snow and it started to snow when we arrived and we saw the northern lights from the plane on the way back. Thank you again to everyone. I will put my comments on Trip Advisor too. — Pamela Beaumont
Thank you for sharing your great photos! Here is just a small selection of the many photographs we’ve received over recent months from happy Newmarket Holidays’ customers.
A P, Haverfordwest B Matteo, Bedford C Maxine, Dudley
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D Angela, Gloucestershire E Christine, Glasgow F Lynsey, Cullompton
Call us on: 0330 160 7800
G Fiona, Dorking H Denise, Birmingham I Cassandra, Cardiff
To book please see your Local Travel Agent
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F
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I H
E
Call us on: 0330 160 7800
To book please see your Local Travel Agent
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2020 Departure Dates & Prices UK Airport
Departure Dates
Flight times
£75 LOW DEPOSITS
Prices per person
Outbound
Return
Adult
Child
Gatwick
Sat, 5 Dec
07:30/12:00
19:00/21:20
£559
£469
Birmingham
Sun, 6 Dec
07:00/11:05
19:00/21:40
£559
£469
Humberside
Fri, 11 Dec
07:00/10:50
18:30/20:45
£529
£439
Cardiff
Sat, 12 Dec
07:00/11:15
19:00/21:45
£559
£469
Bournemouth
Sun, 13 Dec
06:45/11:10
18:30/21:55
£579
£489
East Midlands
Wed, 16 Dec
07:00/11:10
19:00/21:25
£529
£439
Leeds Bradford
Thu, 17 Dec
07:00/11:05
19:00/20:50
£529
£439
Belfast
Fri, 18 Dec
07:00/11:00
19:00/20:55
£559
£469
Norwich
Sat, 19 Dec
07:30/11:50
19:00/21:10
£579
£489
Humberside
Sun, 20 Dec
07:00/10:50
18:30/20:45
£579
£489
Glasgow
Mon, 21 Dec
07:30/11:25
19:00/21:00
£559
£469
Lapland Village, Pajala
Liverpool
Tue, 22 Dec
07:00/10:55
19:00/21:20
£579
£489
Exeter
Wed, 23 Dec
08:00/12:35
19:20/21:45
£579
£489
Taken by Monica Wells, Photographer for Newmarket Holidays
Please note: All flight times are shown at local time, and are correct at the time of printing. The transfer time from the airport to Santa’s home is approximately fifteen minutes. Terms & Conditions: All prices are correct at time of brochure printing. All offers advertised are subject to availability and can be withdrawn at any time, please see our website for further details.
Some Questions Answered We truly believe that magical memories to cherish forever will be in plentiful supply throughout your Lapland Day Trip. But, as any parent knows, magic takes a lot of hard work, and we’ve gone out of our way to make your visit to Pajala in Sweden very special indeed. Our friendly Customer Services Team is on hand to help with any queries that you have, but in order to help you better prepare for your visit to ‘Santa’s Home’, the following may come in useful.
What can we expect to find on our Lapland Day Trip? Amongst the things that make up ‘the Newmarket Difference’ will be the special exclusively chartered flights from your chosen airport, with hot meals served in both directions, and the fact that your ‘Santa’s Home’ visit is exclusive to Newmarket guests – so no fleets of aircraft arriving in squadrons, dozens of coaches at a small cramped airport and queues everywhere! We want your special day in Pajala to be just that, with plenty of time for you to enjoy all the cherished moments! Upon arrival at Pajala’s airport, way beyond the Arctic Circle, you’ll meet your Lappish hosts and will board the coach to make the short journey into the wilderness and to ‘Santa’s Home’, where you will be equipped with warm thermal wear and be ready to start your adventures. All the activities take place in the surrounding forest, with hot drinks available throughout the day at every point, and lunch will be served in the central log cabin. Your Lappish hosts, together with your Newmarket representative, will make sure the day goes smoothly, and after a chance to buy a souvenir of your day, you’ll be aboard the coach for the short transfer back to the airport and the hassle-free flight home, no doubt spent dreaming of reindeer, fun in the snow and that Very Important Person.
What will visiting Santa in Pajala be like? The highlight of the fun-filled day, your organised visit to Santa’s Home, hidden in the forest, will involve a walk through the trees down a snowy path, where Father Christmas himself will wait to greet children and parents in a truly magical setting, ready with a small gift and no doubt a special word or two for ‘every girl and boy’. There’ll be the opportunity to take photographs of the moment that will live long in the memory.
Will it be cold and dark in Lapland? There’s no getting away from the fact that on occasions in December the temperature can fall as low as -35 degrees Celsius, which is – let’s face it – a little chilly! Expect something in the region of -7 to -20 degrees C as a rule. You will be supplied with thermal wear that includes hats, boots, gloves and a suit, but our best advice is to bring lots of layers – especially for the children, and if you have ski-wear, to bring that along too.
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Call us on: 0330 160 7800
There will be approximately three hours of ‘blue-light’ (wintertime daylight) during your visit, with some activities taking part beneath the light of fires or candles that add to the atmosphere of the magical forest. On some occasions the magic may even be augmented by the presence of the mysterious Northern Lights, the celestial phenomenon that has bewitched generations – we can’t promise that though!
Can I drive a snowmobile? Adults with car driving licences and appropriate insurance (see further note) will be able to drive a snowmobile during the activity. Each snowmobile or skidoo carries two adults, with children carried either also as a passenger, or drawn behind in a sleigh. Your Lappish hosts will be happy to teach you how to ‘mush’ a husky-dog sleigh, but as anyone knows, it’s only Santa himself or his special helpers that get to drive the reindeer!
Is it safe? The health and safety of all Newmarket guests is always our first priority, and every care will be taken to ensure that all activities take place in a safe and secure environment, with all appropriate checks and certification carried out in accordance with legal requirements. The Lapland wilderness however is a harsh environment, and all guests are requested to comply with the safety instructions and directions given by the on-site staff.
Is the trip suitable for an infant? Due to the extreme weather conditions in Lapland, we recommend that you do not take infants under the age of two on our inclusive day trips. This is because a great deal of time may be spent outside in extreme Arctic conditions.
Is the trip suitable for disabled or severely ill visitors? Since this programme was launched we have been taking visitors suffering from a range of severe disorders on our day trips to Lapland, and we know that a successful visit can be a dream come true. However, we cannot provide any special assistance or care and we do not have specially-made vehicles nor adapted sleighs etc to offer specialist facilities to those who need them. While our staff have always done their best to help, they do not have specialist training in care for the disabled, so we strongly recommend that specialist carers who are experienced in providing expert help (lifting, etc) accompany any disabled travellers. Please note that acceptance of your booking by us does not mean that your needs will be met.
What currency should I take? Sterling is accepted as well as internationally recognised credit cards, although you should be aware that there is no ‘hole-in-the-wall’ facility at ‘Santa’s Home’.
To book please see your Local Travel Agent
What happens if my flight is delayed? Although Newmarket has been successfully operating specially chartered flights for over 25 years, occasionally adverse weather conditions or even technical problems can lead to delays, which on a day break like this can render the arrangements inoperable. It will be our policy, in the event of a delay of longer than three hours from the scheduled departure time, to make a full refund of all monies paid and to offer – if possible – an alternative date. Where the delay is less than three hours, since this is an exclusive-to-Newmarket arrangement, we will endeavour to delay the return flight and operate a delayed timetable. All activities are subject to the weather being suitable in Pajala, and occasionally the timetable of activities, or the activities themselves, may be altered for operational reasons.
What about insurance? All passengers should be adequately insured, even for a day trip excursion, and all participants in the activities should have adequate winter sports cover. To make things easy, we recommend the special policy shown on the enclosed leaflet.
Do I need a Passport? A full Ten-Year (Five-Year for children) EU Passport is required for travel on this day trip. Citizens of other countries should contact the Swedish Embassy to ascertain visa requirements. Newmarket Holidays can accept no responsibility for travel being refused for failure to comply with entry requirements.
Can I make special dietary requests? Due to the remoteness of the location, we are unable to fulfil any special dietary requirements, and therefore we recommend, that should you suffer from any allergies you bring your own supply of foodstuffs for the day. Due to airport security restrictions, any liquids must be purchased once you have passed through Passport Control. You may also like to bring treats for your children to snack on during the day.
Are the brochure photographs genuine? Yes! All the images which feature a caption were taken in Pajala by members of staff, our photographers and customers during the last few Lapland seasons.
Will it be snowy? In these days of global warming nothing can be predicted with any certainty, it is reasonable to expect that Pajala, 80 kilometres north of the Arctic Circle, will be snow-covered in December as usual. No guarantees can be made, and in the event of there being too little snow, alternative activities will be substituted. No refunds can be made in such circumstances.
Booking Conditions
Please read carefully. We want you to enjoy every minute of your break or longer holiday with us, and we’ll do our very best to try to ensure that it lives up to your expectations of it. We believe that our more than 35 years of tour operating experience, together with the reputation we have for quality and value, should give you the confidence to book with us. To give you further peace of mind, we accept your booking on the basis of our Terms and Conditions, which are designed to clarify the contractual obligations between us. Please spend some time reading them carefully, and please feel free to contact us should anything be unclear.
Your contract with us
1 Your Booking Your booking, once accepted and confirmed in writing to you, represents a contract between all persons named on the Booking, and/or on the Personal Details booking page, and/or on the Confirmation of Reservation, and Newmarket Holidays Limited (The Company). When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. The contract is based on the information given in the brochure and the terms laid out in the following Booking Conditions. This agreement is governed by English Law and jurisdiction is conferred on the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and claim governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply). We do not accept bookings from any unaccompanied passengers under the age of 18. 2 Your Payment Your Confirmation of Reservation includes an invoice showing the deposit paid and the final balance due. The outstanding amount must be paid by the due date. Should we not receive payment by this date we shall cancel your travel arrangements, in which case you could be liable to pay cancellation charges according to the scale set out in section 4 below. N.B. 1: The person making the booking with us does so in accordance with these Terms and Conditions and with the understanding that the information they provide is a requirement of the contract between us. He/she becomes directly responsible to the Company for the payment of the total holiday price and if applicable, and where appropriate, for the cancellation charges and disbursements of any funds. The person making the booking does so on behalf of all persons named on it, and is responsible for ensuring that all the Personal Data provided is accurate and for ensuring that all persons named on the booking are aware of these Terms and Conditions and that they consent to the person making the booking acting on their behalf in relation to this booking. 3 Your Alterations If you want to change any of the details of your booking, we will always do our best to help. We will however make amendment charges as follows: Change of name - £50 per person plus supplier costs Transfer to another departure date or package prior to balance due date - £75 per person Transfer to another departure date or package after balance due date - Cancellation charges will apply Part cancellations follow the standard Cancellation charges. See Your Cancellations section, below, for details. All amendments must be notified to us in writing, by telephone or by email to info@newmarketholidays.co.uk, by the person who made the original booking. N.B. 2: If an amendment involves a change of name, insurance premiums are not transferable. Where any change is made to a booking involving travel by air, we reserve the right to make additional charges to cover in full any costs charged to us by our suppliers. 4 Your Cancellation You may cancel your booking or part of it once it has been confirmed but the cancellation will only be valid if made in writing direct to the Company or by telephone to our Customer Service team and having answered the security questions. If the cancellation results in a person travelling alone, a single room supplement is payable. The amount payable on cancellation depends upon when we receive your instructions - the more notice you give, the less we will charge. The different periods before departure date within which instructions are received by the Company and the amounts of cancellation charge (shown as a percentage of the total holiday price excluding insurance premium which is not refundable) are as follows: Charge prior to Balance Due date* Deposit and any amendment fees incurred Balance Due date - 49 days 50% or deposit if greater 48 - 35 days 75% or deposit if greater 34 - 16 days 90% or deposit if greater 15 - 0 days before departure 100% N.B. 3: If the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges. You can cancel your booking without paying cancellation charges if the performance of your package, or the carriage of passengers to your destination, is significantly affected by unavoidable and extraordinary circumstances. In such circumstances, we will arrange for your booking to be terminated and for you to receive a full refund. We will observe advice provided by the UK Foreign & Commonwealth Office. *See Your Payment section. 5 Your Complaints In the unlikely event that you have problems whilst on holiday, you MUST report the matter to the hotel or our representative IMMEDIATELY during your holiday. If the matter is not then satisfactorily resolved, you must complete a written report (form available from our representative). You must then follow up any complaint in writing within twenty-eight days of your return, including a copy of the original report form. We operate a strict code of conduct which also conforms to European regulations on package travel and take any complaints received seriously. If you fail to follow the requirement to report your complaint in resort we will have been deprived of the opportunity to investigate and rectify it and this may affect your rights under this contract. 6 Your Travelling Conditions Where as part of the holiday you have booked your travel by air, land or sea, such travel will be subject to the terms and conditions of carriage of the airline, shipping, rail or coach company providing the transport. In most cases, the conditions will limit the carrier’s liability to you in accordance with international law. Should anyone be refused admission to the coach, ferry or flight, or to the destination country by the transport or government
Important Information
Booking It is extremely important that you provide clear, correct information when Booking, for it is from this information that we make your reservation and our contract with you. The person to whom all correspondence, invoices and joining instructions are to be sent, should be entered as the first name. It is also their address and telephone number(s) that should be given. Other names are required by airlines, insurance companies, hoteliers etc., so please be accurate. For foreign holidays it is essential that these names match those on the passports. If any member of your party e.g. newly weds, changes their name between booking this holiday and travelling, it is important to provide us with these details so that we can issue the tickets in the new name. If there is not time to amend the passport the marriage certificate should be carried in the passport. We need to know the number of children under 2, and those between the ages of 2 and 16 who qualify for the discount where a specific child price is not shown. We do not accept bookings from any unaccompanied passengers under the age of 18. Delays Occasionally flights and coaches may be delayed due to circumstances
authority, then we are powerless to assist and cannot be held responsible. This includes any passenger who fails to advise us of any medical condition or disability. If you are prevented from travelling as a result, our responsibility for your holiday thereupon ceases. Full cancellation charges will apply and we will be under no obligation whatsoever for any refund, compensation or loss you may incur.
Our contract with you
1 Our Confirmation of Reservation When we have received your booking and deposit we will send you a Confirmation of Reservation which details exactly what is booked for you. From this moment Newmarket Holidays has accepted your booking on the terms set out in this Contract. 2 The Price of Your Holiday Once you have booked, we guarantee to not change the price of your holiday with us. System Errors We try hard to ensure that advertised prices are up to date, and reflect the price you will pay when you book. However, prices can change and errors can occasionally occur. We reserve the right to change and correct advertised prices at any time before your booking is confirmed. In the event of your Confirmation of Reservation showing an incorrect price for your holiday, the price that will prevail is the price shown in our offline reservation system. Accordingly you may not seek to rely on system errors with a view to obtaining a holiday at less than the correct price, and any contract entered into upon a mistake, such as wrong pricing due to system errors, is not valid or binding. 3 Data Protection In order to confirm and process your booking, we need to collect Personal Data for all the people named on the booking. We reserve the right to process, store and share any and all of the information we collect with our suppliers as we deem necessary to fulfil the contract between us and to comply with national and international law. To find out more about how we use and protect your Personal Data, log on to www.newmarketholidays. co.uk/privacy 4 Our Alterations It is unlikely that we will have to make any changes to your holiday but we do plan your holiday arrangements many months in advance. Occasionally changes may be made, which we reserve the right to do at any time. Most of these changes are insignificant and we will advise you at the earliest possible date. Examples of insignificant changes include alteration of your outward/ return flights by less than 12 hours, changes to aircraft type, change of accommodation/cabin to another of the same or higher standard, changes of carriers, cancellation of an optional excursion. A significant change is one that we make to your holiday arrangements before departure that involves, for example, changing your resort area, or time of departure or return by more than twelve hours, or offering accommodation with a lower official classification than that advertised (except the latter in the case of en route tour hotels). If a significant change becomes necessary we will inform you as soon as is reasonably possible if there is time before your departure. When a significant change occurs you will have the choice of either accepting the change of arrangements, purchasing another available holiday from us (we will refund any price difference if alternative is of lower value), or cancelling your holiday and receiving a full refund of all monies paid (we will also provide a full refund of your travel insurance premiums if you purchased insurance from us). When a significant change occurs, provided it does not arise from circumstances amounting to force majeure (see below), we will pay compensation as detailed below, based on how far ahead of departure the change is advised: Charge 28 - 15 days £10 14 - 0 days £25 N.B. 4: We will not pay you compensation where the significant change is due to unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport. 5 Our Cancellations We reserve the right to cancel your holiday and in this event we will return to you all money you have paid to us or will offer you an alternative, available holiday to purchase of comparable standard. In no case, except for reasons of war etc, (see N.B. 4 above) will your holiday be cancelled after the date when your final balance becomes due. 6 Our Complaints Procedure Newmarket Holidays Ltd is a Member of ABTA with membership number V7812. ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. We can normally agree an amicable settlement of the few complaints we receive. However, if we cannot agree, disputes arising out of, or in connection with this Contract may (if the customer so wishes) be referred to ABTA. Go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa. eu/consumers/odr/. This ODR platform is a means of notifying us of your complaint; it will not determine how your complaint should be resolved. Redress under this Scheme requires written notice requesting arbitration to be made within nine months of scheduled date of return from the holiday. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to a) The contractual terms of the companies that provide the travel services that make up your package. These terms are incorporated into this booking; and b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of and conditions under which compensation can be claimed for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is to be paid under these or any conventions. Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details will be publicised at EU airports and available from airlines. However reimbursement in such cases will not automatically entitle you to a refund beyond our control. In such cases we will do our utmost to help you and keep you fully informed. In the event of extended overnight delays, depend ing upon circumstances, we will endeavour to provide accommodation. Special Requests There are of course only a limited number of front seats on coaches, low floor rooms in hotels etc. We cannot guarantee to meet all requests but will do our best to oblige. Flight Information All prices in this brochure are based on air travel in economy class. We reserve the right to substitute an alternative airline or aircraft type if required to do so for reasons beyond our control. The aircraft used on our tours will include: Boeing 737, 747, 767, 777; Airbus A320, A300; DC-10, MD-11, MD-80, or any other aircraft types at the discretion of the relevant airlines. Important Note About Flight Timings The departure(*s) in this brochure is (*are) based upon flights which are specially arranged by Newmarket Holidays Ltd, and at the time of printing, the exact departure times have not been confirmed. Those shown are our best estimate based on current information. Final timings will be confirmed to you with your Joining Instructions approximately ten days prior to departure and you may rest assured that every endeavour will be made to
of your holiday cost from us. Your right to a refund and/or compensation from us is set out in these booking conditions. If any payments to you are due from us, any payment made to you by the airline or any other service provider will be deducted. If it is impossible to ensure your return as scheduled due to unavoidable and extraordinary circumstances, we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of three nights. The limit doesn’t apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notified us of these needs at least 48 hours before the start of your holiday. N.B. 5: This entire clause does not apply to any separate contracts that you may enter into for excursions or activities whilst on holiday.
Our Responsibility for Your Holiday
1 Overseas Holidays (a) Although we have no direct control over services provided to you by independent suppliers we accept responsibility for the reasonable standard of the holiday which you book. If any part is not provided as promised, we will pay you appropriate compensation if this has affected the enjoyment of your holiday, except where the failure is unforeseeable or unavoidable. (b) We accept responsibility if you or any person named on the booking suffers bodily injury, illness or death due to the negligent acts and/ or omissions of: (i) our employees or agents; or (ii) our suppliers or subcontractors, servants or agents whilst acting within the scope or in the course of their employment to provide any service or arrangement forming part of the holiday that you have booked with us save that we do not accept responsibility for any air or sea carriers whose liabilities are limited by the relevant International Conventions. Any such claims will be subject to and dealt with in accordance with English Law, and will be subject to the jurisdiction of the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and claim governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply). (c) We shall give you assistance in the event that you suffer illness, personal injury or death during the period of your holiday overseas arising out of an activity which does not form part either of the holiday arrangement with us or an excursion offered through us. This assistance will include advice and guidance and, at our discretion and where appropriate, financial assistance subject to our spending a maximum amount in this regard on behalf of yourself and any other person named on the booking of £5,000 in total. (d) In the event of a claim under this clause against us by you or any person named on the booking we reserve the right to claim in your place against the person or corporation responsible for the act, default or omission giving rise to the claim and you hereby agree to assign to us all your rights under this clause and we will be subrogated to those rights and you hereby agree to assist us fully in the event that we enforce the rights which have been assigned to us or to which we are subrogated. (e) We take the safety and security of our clients extremely seriously. If the Foreign Office advises that people should not visit a particular country, then we would act on this. However, we are sure you appreciate from press and television coverage that the political, economic and social conditions in many countries are not as stable as we are used to. Sadly crimes against both people and their property are a fact of life the world over, and when in a foreign country it is very important to be extra vigilant and avoid drawing attention to yourself by wearing expensive jewellery, carrying expensive camera equipment etc. Travellers have the same responsibility for their personal safety and that of their possessions, as they do at home. As situations in countries can change rapidly, we would suggest you may wish to visit the Foreign Office Travel Advice website at www.gov.uk/ foreigntravel-advice for up to date information and advice regarding safety BEFORE BOOKING YOUR HOLIDAY. Newmarket Holidays operate to many parts of the world, some of which do not conform to British health and safety standards. We request that all our hotels comply with the local regulations applicable in their country for health and safety but we cannot guarantee that these meet British standards. 2 UK Holidays We accept responsibility for ensuring that all component parts of this inclusive holiday are supplied to you as described in this brochure and to a reasonable standard. If any such part is not provided in the advertised manner, we will pay you appropriate compensation if this has affected your enjoyment of your holiday. 3 Travel Insurance Because of the importance of having adequate insurance cover we make it a condition of booking on all foreign holidays that you are covered by an insurance policy. If you elect not to take our insurance, you agree to indemnify Newmarket Holidays for any costs that arise which would otherwise have been met had Newmarket Holidays insurance been taken. Please note, if you take out our insurance, certain claims will be subject to an excess charge and that your insurance premium will be dependent on your date of birth. We have no liability for any loss or damage to luggage inflight or in transit. Any claims of this nature should be referred directly to your insurer. 4 Financial Protection & Repatriation Newmarket Holidays Ltd’s ATOL number is 2325. When you buy an ATOL protected flight inclusive holiday from us you will receive an ATOL Certificate. This lists the flight, accommodation, car hire and/or other services that are financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or to your credit card issuer where applicable). 5 Passport, Visa and Immigration Requirements Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
secure timings close to those indicated above. Occasionally the timings will differ from those indicated, although rarely will they do so dramatically. We thank you for your understanding in this matter. Fitness To Travel We strive to give all our customers full care and attention, but we do need to know at the time of booking if there are any special needs or requirements. It is particularly important that we are advised of any disabilities and also if you intend to bring any specialist equipment such as a wheelchair with you. Please make sure you provide full details when Booking. These will be acknowledged on your Confirmation of Reservation. If you have suffered from a serious medical condition recently, then you should consult with your Doctor about your fitness to travel. Itinerary You will receive your final travel documents ten days prior to departure, provided all payments have been made. Holiday Extras Not Booked With Newmarket We cannot be held responsible for compensation in respect of any extras which are booked (eg travel insurance, currency) with a third party, if we subsequently cancel your holiday for whatever reason. If you book your travel insurance with us, you would receive a full refund in this circumstance.
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Newmarket Holidays | Cantium House | Railway Approach | Wallington SM6 0BP
TA - 1st Edition - December 2019
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