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Meet the Team! SCS operations
Starting with just Sam back in 2014 this team has grown to 6 members with nearly 40 Newmarket years experience between them. Headed up by Wes this team are responsible for making sure SCS operate efficiently. The team works hard behind the scenes, processing cheques, managing the rota, analysing call statistics and being the link in communication between other teams at Newmarket; they have a lot of fingers in a lot of pies (they also love pie!).
Wes
Georgina
One of the most challenging roles I have undertaken in my 20 years in the travel industry (yes I’m old enough for that!) my main role in the team is data analysis and keeping the rest of the team in check. Fun fact, I once travelled to Cape Town to star in my very own TV advert that is still shown on ITV4.
Busy every day as the go to person for most customer service queries and complaints. My life long ambition is to own a Bulldog called Tinkerbell - the uglier the better! I am now on maternity leave for few months.
1½ Newmarket years
Sam
9 Newmarket years
Working in various positions within SCS, operations is the most exciting and varied position I have held. My main responsibilities are rota management and customer service call analysis. My biggest achievement is becoming a mummy to my gorgeous son.
Becky
1 Newmarket year
My main role is to look after customer service’s admin. This includes cancellations, sending out visa information, processing cheque payments and responding to customers queries sent to us by letter. Fun fact; I am certified in Reiki healing and have a identical twin sister. 4
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5 Newmarket years
Louise
13 Newmarket years
Starting as a customer service agent I worked my way up to management! Once I had my little girl I opted for a position in this team. My main role is to manage the everyday functioning of the SCS team, ensuring all team members are logged-in and ready to help our customers. Fun fact, I recently went to get a kitten for my daughters and came back with an English bull terrier called George!
Stacey
9 Newmarket years
I am becoming the new Georgina for 9 months, a role I am very excited to learn lots of new skills in! Outside of work I love spending time with my son Daniel, I love to socialise and I am on a strict get fit regime (and lose weight!). Fun fact I have a tongue tie, which I daren’t get cut in case it makes me talk more than I do already!
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TOUR MANAGERS DAY On the 15th & 16th March we held two Tour Manager Roadshows here at Newmarket HQ. Our goal for these days was to share with our Tour Managers the Company strategy for the next three years and to listen to their ideas and views. We had sixty of our Tour Managers visit us across the two dates. They must have really wanted to see us because they all came here at their own expense. A few real troopers were; Chrissy who travelled by overnight train from Cornwall, Janet flew here from Hamburg and Julie, after having just finished working on one of our USA tours came straight here from Heathrow. The day started with the strategy presentation from the board of directors and heads of department. After a short break we had presentations from Neil Bourne, Operations Team, Nick Turnbull, Sales and Customer Service Team and Claire Davies, representing Customer Relations. Many more people from Product and other teams came to meet and talk to the Tour Managers in the staff room at lunch time too. Over the two days the Tour Managers raised many excellent points and had lots of great ideas. For example:- Product suggestions, itinerary amendments and how they could help promote & sell our holidays for us.
Thank you all for today. Found the presentations inspiring and everyone was so friendly and approachable. Makes me feel proud to work for NM. Thank you very much for inviting Jim & I to the Tour Managers Road show. It was very interesting to hear the future plans for the company. As well as meeting yourselves again, it was also very nice to meet other tour managers. It made us feel much more part of the company. Best Regards, Julie Gilmour & Jim Sinclair I enjoyed it immensely and thought it was such a warm welcome you all gave us. Best wishes, Neville Congratulations on producing an excellent Roadshow. It was very informative and well presented by all who took part and it was a pleasure to meet so many more of the staff, what a great Team, an excellent day, Thank You. Eddie Thanks to the team for holding a great day. It was great to see lots of people I’ve not seen for ages and to meet you and the staff. Best Wishes Jenny Smith
The Roadshow may be over but our work is far from done. The Tour Management team are following up all the points that were raised. And, we are continuing to think of and execute different ideas & incentives involving our Tour Managers and their on the road expertise. The Tour Management team are 1FT-ing all over the place! A huge thank you once again to everyone involved. We really are #oneteam
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T H IG L T O P S E H T IN S E E Y O L P EM
GABRIELA WLODARCZYK TCU Team
Where do you call home? West Norwood What do you do at Newmarket and how long have you done it for? TCU/ Tour Control Unit /Loading tours/cruises to our Taurus system, amendments to the price, hotels, flights, excursions, setting up Promo codes, offers and new clients and responding to any queries and requests from other department. Service: 9 years Top of your bucket list in 2016? After the Team America presentation I will put Deep South & Elvis on my bucket list but not for another few years. This year I would like to watch a classic movie with James Stewart or Audrey Hepburn in Somerset House open-air cinema. Favourite movie and music? Latest: The Hateful Eight / Tarantino & Ennio Morricone! Music: Rock’n’Roll! Recently seen Primal Scream at the London Palladium! Fantastic Experience! Favourite food and drink? I was about to write ‘curry’ but Ronda put me off with one of the articles in the Metro Newspaper so I’ve changed it to pasta & homemade pesto. Drink: Wine / Shiraz or Malbec Your hobbies are? Reading (my fav. Author/ Harlan Coben), listening to music, cooking Do you have a party trick? No...only embarrassing dancing! Do you have a pet hate? Drivers who don’t use their indicator, spam email, PPI and ‘Accident’ phone calls, adverts in between programmes… A fun fact about yourself? I like driving behind buses! Once I followed a bus to the bus garage! Your favourite thing about Newmarket? 7 Newmarket News - Ceeeeelebrate good times, come on! People!
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GORDON HODGSON Sales Team
Where do you call home? My cottage is right on the beautiful village green of Frampton-on-Severn in Gloucestershire What do you do at Newmarket and how long have you done it for? I manage several National Newspaper partners, including the Daily Mail which we have built from nothing to a £13m partner in 12 years. Service: 16 years Top of your bucket list in 2016? Hoping to get back onto Fair Isle this autumn, the most remote inhabited island in the British Isles and a rare bird magnet Favourite movie and music? Despite being on the wrong side of 50 I enjoy dance music and listen to Kiss FM. I recently enjoyed The Lady in the Van Favourite food and drink? Nothing compares to a Sunday Roast and I drink gallons of tea plus a few local pints of ale - Uley Bitter Your hobbies are? Birding! (that’s Birdwatching to non-birders) I have been obsessed with birds since I was seven, particularly migration and rare birds. Birding has taken me to many far flung countries, most recently to Georgia to watch migrating Birds of Prey! I also love my gardening. Do you have a party trick? I can identify every British bird if not all those in the Western Palearctic! Do you have a pet hate? Ironically it is a pet, cats! A fun fact about yourself? I used to be part of the local Amateur Dramatics society – ‘The Perryway Players’ and have been the Panto Dame on more than one occasion! Your favourite thing about Newmarket? The People! I don’t see you all that often but I am always made so very welcome, so thank you! 7
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I love having a garden and the kitchen seems the place to be, it’s an absolute social hub, people chatting and jumping in and out of conversations. Julie Reed, HR
I was so upset to leave McMillan (I never knew how attached I was), but when I walked into Cantium House, it was like realising your new boyfriend is so much better than your old boyfriend ever was. Claire Davis, Product
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It’s great arriving at a clean, fresh, smart and spacious place of work. The café round the corner is a fine replacement for Feedwells. Mark Summers, Sales
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I like the way we are all mixed together, I’ve seen and met more people in the last year in Cantium House than I meet in 7 years at McMillian. Lucy Power, SCS
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The organisation seems to be running and looking a lot more professional, I think this has to do with the building being modern and the new IT equipment and services. Imogene Spencer, SCS
Local Pool
Newmarket Going Green!
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Paper is now regarded as one of the world’s great sustainable products. It’s biodegradable, recyclable and made from renewable raw materials. In partnership with our print supply chain, our brochures are printed using carbon balanced FSC certified materials. In association with the Woodland Trust, Newmarket Holidays has planted over 7000sq meters of native woodland and in the process captured over 457 tonnes of C02 so far.
MA R
You may have noticed the little message below creeping onto many of our brochures recently, well we are proud to say Lindsey and Dani have built a print partnership with the Woodland Trust meaning they have been planting trees on our behalf to offset Newmarket Holidays carbon footprint from printing brochures. Well done guys!
P.S This wasn’t printed with Woodla nd Trust! NMN_July16_BOOK.indd 8
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