2020
Passion Play Oberammergau
Choose from two Oberammergau Escorted Tours
O
nce every ten years, in accordance with a solemn oath sworn by their forefathers nearly four hundred years ago, some 1,500 residents of the Bavarian village of Oberammergau re-enact the last week of the Life of Christ. This, the world renowned ‘Passion Play’, incorporating a massed choir and orchestra, takes place each day on a vast open-air stage, accompanied by choir and orchestra, in front of a covered auditorium that can hold up to 5,000 spectators.
Oberammergau 2020 & the Austrian Tyrol – page 2
Oberammergau 2020 & delightful Lake Garda – page 4
Oberammergau 2020 & the Austrian Tyrol
8-day escorted holiday from
£1,749
Caption
Oberammergau Passion Play
The once-in-a decade, and once-in-a-lifetime experience of the famous Passion Play, and idyllic Austria combined. AVAILABLE: May to September 2020
TOUR HIGHLIGHTS AND INCLUSIONS: • Category 2 ticket for the Oberammergau 2020 Passion Play (see seating plan for reference) • Souvenir Passion Play textbook • Spend six nights in the idyllic Austrian Tyrol • Explore glorious Innsbruck, Imperial Tyrolean capital • Discover ‘Sound of Music’ city Salzburg • Visit to beautiful Lake Achensee • Six nights’ dinner, bed and breakfast accommodation in the four-star Sporthotel Sonnenuhr in Kramsach, Inn Valley, Tyrol • One night’s bed and breakfast accommodation in a three/ four-star guest house in Oberammergau or surrounding area • Evening meal during the play interval • Return flights • Comfortable, air-conditioned coach travel and transfers • Fully escorted by a friendly, experienced tour manager
Based in a four-star hotel in Austria’s sun-kissed Inn Valley, close to Innsbruck, this unforgettable holiday, in addition to the performance at Oberammergau and a night’s stay in the village or surrounding area, includes guided tours to the Tyrolean capital, to Mozart’s exquisite Salzburg and to idyllic Lake Achensee. With the services of our friendly, professional tour manger to help you enjoy your stay to the full, this will be a very special holiday to remember for many years to come. Day One Fly to Munich, meet your tour manager and make the scenic transfer by coach through southern Bavaria, into Austria and to your welcoming hotel. Settle into your wonderful surroundings and enjoy a first evening meal. Day Two Discover the Imperial city of Innsbruck, the capital of the Tyrol, on our first included tour. Beginning on the city’s outskirts, you’ll see the
imposing Wilten Monastery and the famous Olympic ski-jump, before entering through the historic triumphal arch to enjoy a guided tour of the city. With its historic old town, or Altstadt, and famous Maria-Theresien-Strasse, the elegant main street that faces the sheer rock face of the Nordkette, Innsbruck is a delight. Be sure to stop for ‘coffee and cake’ at one of the
Oberammergau
FLY DIRECT FROM: • Birmingham • Bristol • Edinburgh • Gatwick • Glasgow • Manchester • Stansted
OPTIONAL EXCURSION: • Neuschwanstein Castle (full day) – Day four – £85
Germany Oberammergau
Salzburg
Lake Achensee Innsbruck
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Book this holiday online: www.newmarketholidays.co.uk/15866
Austria
Lake Achensee
Mozart monument, Salzburg
Oberammergau Passion Play
Maria -Theresien-Strasse
YOUR TOURING HOTELS: countless cafés in the Old Town, before returning to Kramsach to enjoy the rest of the day. Day Three A second included tour is to the beautiful city of Salzburg, birthplace of Wolfgang Amadeus Mozart and forever associated with the movie ‘The Sound of Music’. Lying huddled beneath the imposing Hohensalzburg Castle, straddling the Salzach River, this treasure trove of Baroque architecture will be brought to life with a guided introduction, after which you can explore the city at your own pace. Connections with Mozart are everywhere – from the Mozartplatz with its famous Glockenspiel clock, to the composer’s birthplace and his family home, both of which can be visited during the wonderful day (entrances payable locally). Day Four Rest and relax at the hotel, enjoying the tranquil surroundings, or join today’s optional excursion, to ‘Mad’ King Ludwig’s extraordinary castle at Neuschwanstein. Built high on a rocky crag, and every bit as fantastical inside as out, with Gothic bedrooms and decorations inspired by Wagnerian opera, this is a more-Disney-thanDisney fantasy, best viewed from the Marienbrücke, which is a pleasant stroll through the woods surrounding the castle Day Five A last included excursion sees you journey through stunning scenery high above the Inn Valley to Lake Achensee, Austria’s largest body of water and a popular spot for bathing. Rest and relax, perhaps on one of the beaches that fringe its wooded shores, or take a cruise on a lake steamer (payable locally), enjoying snacks and refreshments on board as you take in the stunning views.
Day Seven Bid “Auf wiedersehen” to your Tyrolean hosts after breakfast and make the scenic two-hour journey into the Bavarian Alps to the famous village, where there’ll be the opportunity to perhaps visit the museum, which depicts the story of the Passion Play down the years. Early this afternoon, you’ll take your seat for the first half of the enactment, as the story of Christ’s Passion unfolds on the vast stage. Over 1500 villagers are involved in the production, acting, singing or playing in the orchestra. While the auditorium is covered, the stage is open to the elements, adding to the authenticity of the performance. Such is the quality of the acoustics that no microphones are used, as the dialogue and music is carried to the furthest seats. The unfolding drama, of Old Testament scenes and the Passion, takes place over two acts, with an early evening interval, during which you will dine in a local restaurant and stretch your legs. At the end of this uniquely memorable experience, you’ll spend the night in a local guesthouse, allocated by the Passion Play organisers, and a delightful way to end your holiday. Day Eight After breakfast this morning, make the scenic transfer back to Munich for your return flight to the UK.
Day Six Today is free to rest and relax in Kramsach and its surroundings, perhaps visiting a local museum, taking a stroll in the countryside, or simply making the most of the hotel’s facilities. The choices – and the pleasures – are yours.
See page 6 for departure dates & prices.
Sporthotel Sonnenuhr, Kramsach
nights 1-6
The family run, flower-decked Sonnenuhr has everything needed for a comfortable stay in idyllic surroundings, including a seasonal outdoor pool, a wellness centre with sauna, a terrace and garden, a tennis court and bike hire for the energetic. A restaurant serving Tyrolean fare and a bar, as well as comfortable well equipped rooms add to the pleasure. There is free Wi-Fi throughout the hotel..
Guest House, Oberammergau or surrounding area
night 7
You will stay in a local three- or four-star guest house allocated by the Passion Play organisers. Sporthotel Sonnenuhr
Sporthotel Sonnenuhr
YOUR PASSION PLAY SEATING CATEGORY: STAGE
Category 2 You will be allocated a Category 2 ticket for the Oberammergau 2020 Passion Play. We are unable to confirm the exact seat numbers in advance.
Call us on: 0330
160 7722
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Oberammergau 2020 & delightful Lake Garda
10-day escorted holiday from
£1,899
Oberammergau Passion Play
The extraordinary wonder of the Passion Play, and all the pleasures of a delightful ‘lakes and mountains’ holiday. AVAILABLE: May to October 2020
TOUR HIGHLIGHTS AND INCLUSIONS: • Category 2 ticket for the Oberammergau 2020 Passion Play (see seating plan for reference) • Souvenir Passion Play textbook • Spend two nights in the idyllic Austrian Tyrol • Discover ‘Sound of Music’ city Salzburg • Explore glorious Innsbruck, Imperial Tyrolean capital • Cross the Brenner Pass into Italy and visit a Dolomite village • Guided tour of Lake Garda • Half-day guided visit to Verona • Two nights’ dinner, bed and breakfast accommodation at the four-star Hotel Moserhof in Breitenwang, Reutte, Tyrol • One night’s bed and breakfast accommodation in a three/ four-star guest house in Oberammergau or surrounding area • Six nights’ dinner, bed and breakfast accommodation in a four-star hotel on the shores of Lake Garda • Evening meal during the play interval • Return flights • Comfortable, air-conditioned coach travel and transfers • Fully escorted by a friendly, experienced tour manager
Combine a visit to famous Oberammergau with a two-night stay in the idyllic Austrian Tyrol and six nights in a four-star hotel on Garda’s shores, on this wonderful ten-day holiday. In addition to the performance at Oberammergau and an overnight stay in the famous village or surrounding area, the holiday includes visits to Mozart’s exquisite Salzburg, Tyrolean capital Innsbruck, a village high in the Dolomite mountains, a tour of Garda’s shores and a visit to Romeo and Juliet’s glorious Verona. Day One Fly to Munich, meet your tour manager and make the scenic transfer by coach into the Tyrol and your hotel for the first two nights. Day Two A first included tour is to the beautiful city of Salzburg, birthplace of Wolfgang Amadeus Mozart and forever associated with the movie ‘The Sound of Music’. Lying huddled beneath the imposing Hohensalzburg
Germany Oberammergau Lake Achensee Innsbruck
FLY DIRECT FROM: • Birmingham • Bristol • Edinburgh • Gatwick • Luton • Manchester • Southamptom • Stansted
OPTIONAL EXCURSION: • Venice (full day) – Day eight – £58
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Book this holiday online: www.newmarketholidays.co.uk/20938
Castle, straddling the Salzach River, this treasure trove of Baroque architecture will be brought to life with a guided introduction, after which you can explore the city at your own pace. Connections with Mozart are everywhere – from the Mozartplatz with its famous Glockenspiel clock, to the composer’s birthplace and his family home, both of which can be visited
Oberammeragau
Austria Kramsbach
Lake Garda
Italy
Salzburg
Verona
Venice
Salzburg castle Lake Garda
Oberammergau Passion Play
Verona, Italy
YOUR TOURING HOTELS: during the wonderful day (entrances payable locally). Day Three Make the short journey to famous, colourful Oberammergau, where there’ll be the opportunity to perhaps visit the museum, which depicts the story of the Passion Play down the years. In early afternoon, you’ll take your seat for the first half of the enactment, as the story of Christ’s Passion unfolds on the vast stage. Over 1500 villagers are involved in the production, acting, singing or playing in the orchestra. While the auditorium is covered, the stage is open to the elements, adding to the authenticity of the performance. Such is the quality of the acoustics that no microphones are used, as the dialogue and music is carried to the furthest seats. The unfolding drama, of Old Testament scenes and the Passion, takes place over two acts, with an early evening interval, during which you will dine in a local restaurant and stretch your legs. At the end of this uniquely memorable experience, you’ll spend the night in a local guesthouse, allocated by the Passion Play organisers. Day Four After breakfast, board the coach for the journey south, pausing in Tyrolean capital Innsbruck, where there’ll be an opportunity to wander the historic old town, or Altstadt, and famous Maria-Theresien-Strasse, the elegant main street that faces the sheer rock face of the Nordkette, and perhaps time for ‘coffee and cake’, before you head up and over the famous Brenner Pass that connects Austria with Italy. En-route you’ll call at one of the delightful villages nestled in the Dolomite mountains. By late afternoon you will have arrived on the shores of Lake Garda, your home for the next six nights.
Day Six Today’s included tour introduces the lake, journeying by coach around the shore. Fringed by steep hillsides to the east, backed by the Dolomites craggy peaks to the north, and surrounded in the west by vineyards and olive groves, with a treelined southern shore, the lake is dotted with several attractive resorts.
Hotel Moserhof, Breitenwang
nights 1-2
This delightful hotel, just half a mile from the bustling town of Reutte, offers a traditional Tyrolean welcome, excellent accommodation and amenities that include a wellness centre with plunge pool, sauna and steam room, a terrace, welcoming lounge and restaurant serving regional specialities. Comfortable, well-appointed rooms offer flat screen TV and there is free Wi-Fi throughout the hotel.
Day Seven Today is another on which to savour the delights of your hotel and its surroundings.
Guest House, Oberammergau or surrounding area
Day Eight Don’t miss today’s optional excursion, to incomparable Venice. Enjoy a walking tour of this simply breathtakingly beautiful place, with its gondolas and water taxis, Grand Canal, Accademia museum, Rialto Bridge and vast St Mark’s Square. See the cathedral, clock tower, famous Doges’ Palace and nearby famous ‘Bridge of Sighs’, wander the narrow streets or take a seat in a pavement café to watch the Venetian world go by.
Various, Lake Garda
Day Nine A last included excursion sees you make the short journey to Verona. Amongst the outstanding sights is the best preserved Roman amphitheatre in Italy, famed for its summertime Opera Festival. The sweeping Piazza Bra is crowded with folk watching the world go by from a pavement cafés, ancient Piazza delle Erbe bustles with its colourful market, while nearby the maze of 13th-century streets is redolent with a sense of troubled history, chronicled in Shakespeare’s tale of star-crossed lovers, which was set amongst Verona’s brooding alleyways and hidden gardens
night 3
You will stay in a local three- or four-star guest house allocated by the Passion Play organisers.
nights 4-9
You will enjoy six nights in a four-star hotel in one of a selection of wonderful shore locations, depending upon your departure date. Details will be confirmed prior to your departure. Hotel Moserhof
YOUR PASSION PLAY SEATING CATEGORY: STAGE
Day Ten Bid “Arrivederci” to your Italian hosts, and transfer to the airport for your return flight to the UK.
Day Five Rest and relax at the hotel, enjoying the lake’s surroundings. Stroll along the shore, and most likely enjoy a long leisurely lunch, enjoying Garda’s Mediterranean-like ambience.
See page 6 for departure dates & prices.
Category 2 You will be allocated a Category 2 ticket for the Oberammergau 2020 Passion Play. We are unable to confirm the exact seat numbers in advance.
Call us on: 0330
160 7722
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Departure Dates & Prices
Prices, Airport Selection & Departures Transfers to your chosen destination are always included in the price of Newmarket holidays. In order to offer our holidays at competitive prices, and to offer you as wide a choice of UK departure airports as possible, we sometimes need to combine transfers to and from your holiday destination, although we try to keep waiting times to a minimum. We thank you for your understanding of this situation, should it arise. All the flight–inclusive holidays in this brochure are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our Booking Conditions for further information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org/ATOLcertificate. The prices shown in the brochure were correct at time of print. Please check our website or call us for the most up to date prices.
Oberammergau 2020 & the Austrian Tyrol – page 2 UK Airport
Pricing
Birmingham Bristol Edinburgh Gatwick Glasgow Manchester Stansted Single Supplement
from – to £1,759 – £1,839 £1,779 – £1,859 £1,759 – £1,839 £1,749 – £1,819 £1,759 – £1,839 £1,759 – £1,839 £1,749 – £1,819 £290 - £428
Departures Available May – Sep 2020 May – Sep 2020 May – Sep 2020 May – Sep 2020 May – Sep 2020 May – Sep 2020 May – Sep 2020
Flight times Outbound 07:30/10:20 12:10/15:10 10:55/14:10 07:00/09:50 10:30/13:45 11:00/14:05 07:15/10:00
Oberammergau 2020 & delightful Lake Garda – page Destination Airport
UK Airport Birmingham Bristol Edinburgh Gatwick Luton Manchester Southamptom Stansted
Munich Munich Munich Munich Munich Munich Munich Munich
Return Airport
Pricing
Verona Venice Bergamo Verona Venice Venice Verona Bergamo Single Supplement
from – to £2,049 – £2,169 £2,069 – £2,189 £1,929 – £2,179 £1,899 – £2,149 £1,899 – £2,149 £1,919 – £2,159 £1,949 – £2,189 £1,899 – £2,149 £278 - £423
Return 16:05/17:05 15:50/16:50 14:40/16:00 10:20/11:20 08:30/09:50 14:40/15:50 10:30/11:25
Transfer times: The transfer time from the airport to your hotel is approximately two hours and fifteen minutes and from Oberammergau it will be approximately two hours.
4 Departures Available May – Oct 2020 May – Oct 2020 May – Oct 2020 May – Oct 2020 May – Oct 2020 May – Oct 2020 May – Oct 2020 May – Oct 2020
Flight times Outbound 07:30/10:20 06:30/09:30 14:00/17:15 06:20/09:10 18:15/21:10 13:25/16:30 08:25/11:10 13:15/16:00
Return 10:05/11:20 13:05/14:25 10:35/12:00 16:50/17:55 16:55/18:10 12:00/13:30 13:55/15:20 14:25/15:35
Transfer times: The transfer time from Munich airport on arrival to your hotel is approximately two hours. From your hotel in Italy, it will be one hour to Verona airport, two hours to Bergamo Airport and approximately three hours to Venice Airport.
Travel Insurance Peace of Mind
Travel insurance can play an essential part in ensuring you are able to enjoy every moment of your time on holiday, without worrying what might happen should bad luck befall you. Hence, we suggest that everyone travelling abroad with Newmarket has travel insurance. This must be either the Newmarket Travel Insurance policy underwritten by AWP P&C SA and administered in the UK by Allianz Global Assistance, or an alternative travel insurance policy. The Newmarket travel insurance policy is only available to UK, Channel Islands or Isle of Man residents and English law will apply.
The Cover –
Main Features; Limits/Excesses applicable The policy provides cover for:
• Overseas Emergency Medical and Associated Expenses – up to £5 million (less £70 excess) where applicable • Personal Accident – up to £15,000 • Cancellation or Curtailment Charges – up to the cost of the holiday (less maximum excess of £70) • Abandonment of the holiday – up to the cost of the holiday (less £70 excess) • Personal Possessions – up to £1,000 in total (less £70 excess) including up to £500 for valuables • Delayed Personal Possessions – up to £75 • Personal Money – up to £250 (less £70 excess) • Loss of Passport – up to £250 • Missed Departure – up to £800 • Personal Liability – up to £1 million • Legal Expenses – up to £10,000
The Cover –
Significant Health Exclusions; Health Declaration
The policy does not cover any claim arising from a medical condition for which, at the time of taking out the policy, an insured person: • Is being prescribed regular medication; or • Has received treatment for or had a consultation with a doctor or hospital specialist in the past 12 months; or • Is being referred to, treated by or under the care of a doctor or a hospital specialist; or • Is awaiting treatment or the results of any tests or investigations; or • Has been diagnosed with or treated for cancer in the last 5 years unless the condition(s) has (have) been declared, and accepted in writing.
Please call the confidential medical line on 0330 123 3702 if you need to declare a medical condition, if you develop a medical condition after the policy was issued, if your existing medical condition changes after the policy was issued or if you are unsure whether a medical condition needs to be declared or not. This helpline will be able to tell you whether or not cover can be provided for your medical condition(s). You do not have to declare minor ailments e.g. hay fever, colds/flu, ear infections, dental treatment if you have had no further problems since or if you have been advised by your doctor that it is safe to travel. An additional premium may be payable.
The Policy Document
This will be sent to you with your confirmation of reservation. It is the full terms and conditions of the policy.
Excess Waiver Insurance If an excess applies, you can avoid this being deducted from a successful claim by taking out optional Excess Waiver Insurance in addition to the policy.
The Premium
The cost of the policy is £9.50 for adults (2-3 days) £11.50 (4-9 days) for UK & NORTHERN IRELAND breaks; £28.00 (5-9 days), £36.00 (10-15 days), £56.00 (16-29 days) for EUROPEAN BREAKS; £72.00 (1-8 days), £95.00 (9-21 days) for USA, CANADA & WORLDWIDE BREAKS. The cost of Excess Waiver Insurance is £10.00 for each person aged 2 or over at the date of travel. All premiums are inclusive of Insurance Premium Tax at the current rate. You must pay all applicable premiums at the time of booking and cover starts from the moment we receive these monies. The cost of our travel insurance policy is slightly higher for customers aged 7079, and for those over 80. Please see online or call us for exact prices.
Cancellation Rights
If your cover does not meet your requirements, please return the documentation within 14 days of receipt and your premium will be refunded in full unless you have travelled made a claim or intend to make a claim.
Making a complaint
The policy contains a complaints procedure which tells you what steps you can take if you wish to make a complaint.
Government advice is to be adequately covered
According to a poll gathered by the Foreign and Commonwealth Office 24% of travellers are still going abroad without suitable travel insurance, risking thousands of pounds of expenses, 48% of people don’t realise that without travel insurance they’d be liable to pay for their own medical bills abroad.
Newmarket Holidays Limited are Appointed Representatives of Leisureworld (GB) Ltd who are authorised and regulated by the Financial Conduct Authority (Financial Services Register No. 749920) Newmarket Holidays Limited are registered in England & Wales No. 022383316. Registered office: Cantium House, Railway Approach, Wallington, SM6 0BP Leisureworld (GB) Ltd are registered in England & Wales No. 02663024. Registered office: 1422/24 London Road, Leigh On Sea, Essex, SS9 2UL.
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Visit us online: www.newmarketholidays.co.uk
Please read carefully
We want you to enjoy every minute of your break or longer holiday with us, and we’ll do our very best to try to ensure that it lives up to your expectations of it. We believe that our more than 30 years of tour operating experience, together with the reputation we have for quality and value, should give you the confidence to book with us. To give you further peace of mind, we accept your booking on the basis of our Terms and Conditions, which are designed to clarify the contractual obligations between us. Please spend some time reading them carefully, and please feel free contact us should anything be unclear.
Your contract with us 1 Your Booking
Your booking, once accepted and confirmed in writing to you, represents a contract between all persons named on the Booking, and/or on the Personal Details booking page, and/or on the Confirmation of Reservation, and Newmarket Holidays Ltd. (The Company). The contract is based on the information given in the brochure and the terms laid out in the following Booking Conditions. This agreement is governed by English Law and jurisdiction is conferred on the English courts but not exclusively, so if you live elsewhere in the UK, when the courts of Scotland and Northern Ireland also have jurisdiction.
2 Your Payment
Your Confirmation of Reservation includes an invoice showing the deposit paid and the final balance due. The outstanding amount must be paid by the due date. Should we not receive payment by this date we reserve the right to treat your booking as cancelled, in which case you could be liable to pay cancellation charges according to the scale set out in paragraph 4 below. N.B. 1: The person making the on-line booking does so on behalf of all persons named on it, and he/she becomes directly responsible to the Company for the payment of the total holiday price and if applicable, and where appropriate, for the cancellation charges and disbursements of any funds.
3 Your Alterations
If you want to change any of the details of your booking, we will always do our best to help. We will however make amendment charges reflecting both expense to Newmarket Holidays Ltd, destination and number of days to departure as follows.
Destinations within Europe Change of name prior to balance due date - £50, Change of name 7-4 weeks prior to departure - £45 plus the fees imposed on The Company by suppliers, Change of name fewer than 4 weeks prior to departure - cancellation charge apply, new name must be treated as new customer, Transfer of holiday to another date prior the balance due date - £50, Transfer of holiday to another date after balance due date – cancellation charges will apply as transfer fee Destinations outside of Europe Change of name, departure date or holidays details prior to 57 days before departure - £120 per person, Change of name, departure date or holidays details within 56 days (inclusive – 8 weeks) before departure – cancellation charges for each change made (see Your Cancellations, below, for details of charges),Transfer of holiday to another date after balance due date – cancellation charges will apply as a transfer fee. Alterations for fly-cruise packages may differ from the above. Charges will apply from 84 days prior to departure. All amendments must be notified to us in writing, by telephone or by e-mail to info@newmarketholidays.co.uk, by the person who made the original booking. Where any change is made to a booking involving travel by air we reserve the right to make additional charges to cover in full any costs charged to us by our suppliers. N.B. 2: If an amendment involves a change of name, insurance premiums are not transferable. Where any change is made to a booking involving travel by air, we reserve the right to make additional charges to cover in full any costs charged to us by our suppliers.
4 Your Cancellation
You may cancel your booking or part of it once it has been confirmed but the cancellation will only be valid if made in writing direct to the Company or by telephone to our Customer Service team and having answered the security questions. If the cancellation results in a person travelling alone, a single room supplement is payable. The amount payable on cancellation depends upon when we receive your written instructions - the more notice you give, the less we will charge. The different periods before departure date within which written instructions are received by Newmarket Holidays Ltd. and the amounts of cancellation charge (shown as a percentage of the total holiday price excluding insurance premium which is not refundable) are as follows:
Charges for USA, Canada and long-haul holidays Charge prior to “Balance Due” date* Deposit only “Balance Due” date - 29 days 50% or deposit if greater 28 - 15 days 75% or deposit if greater 14 - 2 days 90% less than 48 hours in advance or after departure date 100% Charges for other holidays prior to “Balance Due” date* Deposit only “Balance Due” date - 29 days 30% or deposit if greater 28 - 15 days 45% or deposit if greater 14 - 2 days 60% less that 48 hours in advance or after departure date 100% Charges for European Fly-Cruises More than 91 days* Deposit only 90-42 days 45% 41-16 days 75% 15-5 days 90% 4-0 days 100% N.B. 3: If the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges. * The “Balance Due” date is printed/shown on your ‘Confirmation of Booking and Invoice’.
5 Your Complaints
In the unlikely event that you have problems whilst on holiday, you MUST report the matter to the hotel or our representative IMMEDIATELY during your holiday. If the matter is not then satisfactorily resolved, you must complete a written report (form available from our representative). You must then follow up any complaint in writing within fourteen days of your return, including a copy of the original report form. We operate a strict code of conduct which also conforms to European regulations on package travel and take any complaints received seriously. A failure to follow the procedure outlined will affect the outcome of the complaint and any possible compensation.
6 Your Travelling Conditions
Where as part of the holiday you have booked your travel by air, land or sea, such travel will be subject to the terms and conditions of carriage of the airline, shipping, rail or coach company providing the transport. In most cases, the conditions will limit the carrier’s liability to you in accordance with international law. Should anyone be refused admission to the coach, ferry or flight, or to the destination country by the transport or government authority, then we are powerless to assist and cannot be held responsible. This includes any passenger who fails to advise us of any medical condition or disability. If you are prevented from travelling as a result, our responsibility for your holiday thereupon ceases. Full cancellation charges will apply and we will be under no obligation whatsoever for any refund, compensation or loss you may incur.
Our contract with you
1 Our Confirmation of Reservation
When we have received your booking and deposit we will send you a Confirmation of Reservation which details exactly what is booked for you. From this moment Newmarket Holidays Ltd. has accepted your booking on the terms set out in this Contract.
2 The Price of Your Holiday
Changes in transportation costs, including the cost of fuel, duties, taxes or fees chargeable for services and exchange rates, mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. The costs of your holiday have been converted into GBP using these exchange rates: EUR 1.175.
System Errors In the event of your Confirmation of Reservation showing an incorrect price for your holiday, the price that will prevail is the price shown in our offline reservation system. Accordingly you may not seek to rely on system errors with a view to obtaining a holiday at less than the correct price, and any contract entered into upon a mistake, such as a wrong costing due to system errors, is not valid or binding.
3 Our Alterations
It is unlikely that we will have to make any changes to your holiday but we do plan your holiday arrangements many months in advance. Occasionally changes may be made, which we reserve the right to do at any time. Most of these changes are minor (eg. cancellation of an optional excursion) and we will advise you at the earliest possible date. If a major change becomes necessary we will inform you as soon as is reasonably possible if there is time before your departure. A major change is one that we make to your holiday arrangements before departure that involves, for example, changing your resort area, or time of departure or return by more than twelve hours, or offering accommodation with a lower official classification than that advertised (except the latter in the case of en route tour hotels). When a major change occurs, you will have the choice of either accepting the change of arrangements, purchasing another available holiday from us, (we will refund any price difference if alternative is of lower value) or cancelling your holiday and receiving a full refund of all monies paid, except where the major change arises due to force majeure (see below), we will pay compensation as detailed below: Charge 15 - 28 days £10 0 - 14 days £25 N.B. 4: We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport.
4 Our Cancellations
We reserve the right in any circumstances (including failure to reach sufficient numbers) to cancel your holiday and in this event we will return to you all money you have paid to us or will offer you an alternative, available holiday to purchase of comparable standard. In no case, except for reasons of war etc, (see N.B. 4 above) will your holiday be cancelled after the date when your final balance becomes due.
under a special Scheme which, though devised by arrangement with the Association of British Travel Agents, is administered quite independently by the Chartered Institute of Arbitrators. The Scheme (details of which will be supplied on request) provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. The Scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking. Neither does it apply to claims which are solely or mainly in respect of physical injury or illness or the consequences of such injury or illness. Redress under this Scheme requires written notice requesting arbitration to be made within nine months of scheduled date of return from the holiday.
Our Responsibility for Your Holiday 1 Overseas Holidays
(a) Although we have no direct control over services provided to you by independent suppliers we accept responsibility for the reasonable standard of the holiday which you book. If any part is not provided as promised, we will pay you appropriate compensation if this has affected the enjoyment of your holiday, except where the failure is unforeseeable or unavoidable. (b) We accept responsibility if you or any person named on the booking suffers bodily injury, illness or death due to the negligent acts and/ or omissions of: (i) our employees or agents; or (ii) our suppliers or sub-contractors, servants or agents whilst acting within the scope or in the course of their employment to provide any service or arrangement forming part of the holiday that you have booked with us save that we do not accept responsibility for any air or sea carriers whose liabilities are limited by the relevant International Conventions. Provided that any such claims will be subject to and dealt within accordance with English Law and will be subject to the exclusive jurisdiction of the English courts. (c) We shall give you assistance in the event that you suffer illness, personal injury or death during the period of your holiday overseas arising out of an activity which does not form part either of the holiday arrangement with us or an excursion offered through us. This assistance will include advice and guidance and, at our discretion and where appropriate, financial assistance subject to our spending a maximum amount in this regard on behalf of yourself and any other person named on the booking of £5,000 in total. (d) In the event of a claim under this clause six against us by you or any person named on the booking we reserve the right to claim in your place against the person or corporation responsible for the act, default or omission giving rise to the claim and you hereby agree to assign to us all your rights under this clause six and we will be subrogated to those rights and you hereby agree to assist us fully in the event that we enforce the rights which have been assigned to us or to which we are subrogated. (e) We take the safety and security of our clients extremely seriously. If a Foreign Office advises that people should not visit a particular country, then we would act on this. However, we are sure you appreciate from press and television coverage that the political, economic and social conditions in many countries are not as stable as we are used to. Sadly crimes against both people and their property are a fact of life the world over, and when in a foreign country it is very important to be extra vigilant and avoid drawing attention to yourself by wearing expensive jewellery, carrying expensive camera equipment etc. Travellers have the same responsibility for their personal safety and that of their possessions, as they do at home. As situations in countries can change rapidly, we would suggest you may wish to visit the Foreign Office Travel Advice website at www.gov.uk/foreign-travel-advice for up to date information and advice regarding safety BEFORE BOOKING YOUR HOLIDAY. Newmarket Holidays Ltd. operate to many parts of the world, some of which do not conform to British health and safety standards. We request that all our hotels comply with the local regulations applicable in their country for health and safety but we cannot guarantee that these meet British standards.
2 UK Holidays
We accept responsibility for ensuring that all component parts of this inclusive holiday are supplied to you as described in this brochure and to a reasonable standard. If any such part is not provided in the advertised manner, we will pay you appropriate compensation if this has affected your enjoyment of your holiday.
3 Travel Insurance
Because of the importance of having adequate insurance cover we make it a condition of booking on all foreign holidays that you are covered by an insurance policy. If you elect not to take our insurance, you agree to indemnify Newmarket Holidays Ltd. for any costs that arise which would otherwise have been met had Newmarket Holidays Ltd. insurance been taken. Please note, if you take out our insurance, certain claims will be subject to an excess charge and that your insurance premium will be dependent on your date of birth. We have no liability for any loss or damage to luggage inflight or in transit. Any claims of this nature should be referred directly to your insurer.
4 Financial Protection & Repatriation
Newmarket Holidays Ltd. is a Member of ABTA with membership number V7812. ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ Tel: 0901 201 5050 or www.abta.com. We can normally agree an amicable settlement of the few complaints we receive. However, if we cannot agree, disputes arising out of, or in connection with this Contract may (if the customer so wishes) be referred to arbitration
When you buy an ATOL protected flight inclusive holiday from us you will receive an ATOL Certificate. This lists the flight, accommodation, car hire and/ or other services that are financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative).In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or to your credit card issuer where applicable).
Itinerary
Hotel Room Tax
5 Our Complaints Procedure
Important Information Booking
It is extremely important that you provide clear, correct information when Booking, for it is from this information that we make your reservation and our contract with you. The person to whom all correspondence, invoices and joining instructions are to be sent, should be entered as the first name. It is also their address and telephone number(s) that should be given. Other names are required by airlines, insurance companies, hoteliers etc., so please be accurate. For foreign holidays it is essential that these names match those on the pass ports. If any member of your party e.g. newly weds, changes their name between booking this holid ay and travelling, it is important to provide us with these details so that we can issue the tickets in the new name. If there is not time to amend the passport the marriage certificate should be carried in the passport. We need to know the number of children under 2, and those between the ages of 2 and 16 who may qualify for a 10% discount if they are sharing a room with 2 adults where a specific child price is not shown. We do not accept bookings from any unaccompanied passengers under the age of 18.
Delays
Occasionally flights may be delayed due to circumstances beyond our control. In such cases we will do our utmost to help you and keep you fully informed. In the event of extended overnight delays, depending upon circumstances, we will endeavour to provide accommodation. In the case of a major delay to your homeward journey, we shall endeavour to delay the departure from your hotel.
Special Requests
There are of course only a limited number of low floor rooms in hotels etc. We cannot guarantee to meet all requests but will do our best to oblige.
You will receive your final Itinerary and Journey Instructions ten to fourteen days prior to departure, provided all payments have been made.
Flight Information
All prices in this brochure are based on air travel in economy class. We reserve the right to substitute an alternative airline or aircraft type if required to do so for reasons beyond our control.
Important Note About Flight Timings
The flight information given is based upon schedules that were known at the time of printing, or upon expected airline schedules. Please note that timings may become subject to change at the airline’s discretion, and should any such alteration be significant, we will inform you. Final timings will otherwise be reconfirmed with your tickets and Joining Instructions, approximately ten days before departure. We thank you for your understanding in this matter.
Some regions of Italy have introduced a room tax of between €1.00 - €3.00 per person per night, payable directly by the guest to the hotel on check-out. You will be advised by your tour manager in resort if your particular hotel(s) is implementing this charge.
Holiday Extras Not Booked With Newmarket We cannot be held responsible for compensation in respect of any extras which are booked (eg travel insurance, currency, theatre tickets) with a third party, if we subsequently cancel your holiday for whatever reason. If you book your travel insurance with us, you would receive a full refund in this circumstance.
Brochure Details
All information in this brochure was correct at time of going to print and any errors are unintentional. The availability of some services, facilities and attractions may vary due to circumstances out of our control such Unless otherwise stated the price of the holiday applies to each of 2 people as poor weather conditions, lack of demand and breakdowns. We cannot sharing a room. The majority of rooms are twin-bedded, double beds can be predict these things in advance, and do not accept liability if things are not requested but not guaranteed. Most hotels have single rooms and a supplement open or available, although we will do our best to provide alternatives. is usually charged. The third and fourth bed in triple and four bedded rooms are Your Joining Instructions usually only suitable for children. It is standard practice for rooms to be vacated by 12 noon. Where your departure is later, it may be possible to keep the room Approximately one week before departure you will receive a set of longer - your tour manager will give you assistance and advice of any extra Joining Instructions and a final Itinerary in the post. These will include charge that would be made. Breakfast is included on most holidays - details are details of where you will be picked up and at what time, confirm your in the brochure. Continental style invariably means rolls/croissants, jam, tea or hotel and tell you anything else you need to know before you travel. coffee. If you have any special dietary needs, please let us know at the time
Accommodation
of booking. Not all hotel rooms especially in overseas hotels, have tea/coffee making facilities – seasoned travellers take mini water heaters with them.
Call us on: 0330
160 7722
7
Departure Dates & Prices
Newmarket Holidays Ltd. Booking Conditions
Award-winning Holidays and Tours brought to you by one of the UK’s largest independently-owned tour operators Crafted with care, and offering the best value, the most interesting itineraries and the highest standards of accommodation and travel arrangements, and including the services of friendly, experienced tour managers who will help you make the very most of your time with us.
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