2020 Passion Play Oberammergau
Once every ten years, in accordance with a
solemn oath sworn by their forefathers, nearly four hundred years ago…
...some 1,500 residents of the Bavarian village of Oberammergau re-enact the last week of the Life of Christ. This, the world-renowned ‘Passion Play’, incorporating a massed choir and orchestra, takes place each day on a vast open-air stage in front of some 5,000 spectators… it is a true once-in-a-lifetime experience.
Choose from two Oberammergau Escorted Tours
• Oberammergau 2020 09_2019 Ed2.indb 1
Oberammergau 2020 & the Austrian Tyrol
Oberammergau 2020 & delightful Lake Gada
– Page 2
– Page 4
11/10/2019 13:04
NEW for 2020
Oberammergau 2020 & the Austrian Tyrol The once-in-a decade, and once-in-a-lifetime experience of the famous Passion Play, and idyllic Austria combined.
Oberammergau Passion Play
Tour Highlights & Inclusions • Category 2 ticket for the Oberammergau 2020 Passion Play (see seating plan for reference) • Souvenir Passion Play textbook • Spend six nights in the idyllic Austrian Tyrol • Explore glorious Innsbruck, Imperial Tyrolean capital • Discover ‘Sound of Music’ city Salzburg • Visit to beautiful Lake Achensee • Six nights’ carefully chosen dinner, bed and breakfast accommodation at the four-star Sporthotel Sonnenuhr, Kramsach, Inn Valley, Tyrol • One night’s bed and breakfast accommodation in a three/four-star guest house in Oberammergau or the surrounding area • Evening meal during the play interval • Return flights to Germany • Coach travel and transfers throughout • Fully escorted by a friendly, experienced tour manager
From your base in a four-star hotel in Austria’s sun-kissed
Inn Valley, close to Innsbruck, enjoy an unforgettable holiday, that in addition to the performance at Oberammergau and a night’s stay in the village or surrounding area, includes guided tours to the Tyrolean capital, to Mozart’s exquisite Salzburg and to idyllic Lake Achensee. With our friendly, professional tour manager to help you enjoy your stay to the full, this will be a very special holiday to remember.
Day One – Fly from the UK and travel to the Tyrol Fly to Munich, meet your tour manager and make the scenic transfer by coach through southern Bavaria, into Austria and to your welcoming hotel. Settle into your wonderful surroundings and enjoy a first evening meal. Day Two – Included Innsbruck tour Discover the Imperial city of Innsbruck, the capital of the Tyrol, on our first included tour. Beginning on the city’s outskirts, you’ll see the imposing Wilten Monastery and the famous Olympic ski-jump, before entering through the historic triumphal arch to enjoy a guided tour of the city. With its historic old town, or Altstadt, and famous Maria-Theresien-Strasse, the elegant main street that faces the sheer rock face of the Nordkette, Innsbruck is a delight. Be sure to stop for ‘coffee and cake’ at one of the countless cafés in the Old Town, before returning to Kramsach to enjoy the rest of the day.
Available May to Sep 2020
Fly direct from • Birmingham • Edinburgh • Gatwick • Glasgow • Manchester • Stansted
Personalise your holiday • Neuschwanstein Castle (full day) Day Four – £85
Germany Oberammergau
Lake Achensee Innsbruck
8-day escorted holiday from £1,749
Salzburg
Austria
Day Three – Included Salzburg guided tour A second included tour is to the beautiful city of Salzburg, birthplace of Wolfgang Amadeus Mozart and forever associated with the movie ‘The Sound of Music’. Lying huddled beneath the imposing Hohensalzburg Castle, straddling the Salzach River, this treasure trove of Baroque architecture will be brought to life with a guided introduction, after which you can explore the city at your own pace. Connections with Mozart are everywhere – from the Mozartplatz with its famous Glockenspiel clock, to the composer’s birthplace and his family home,
Book this holiday online: www.newmarketholidays.co.uk/15866
• Oberammergau 2020 09_2019 Ed2.indb 2
11/10/2019 13:04
Oberammergau Passion Play 2020
Mozart monument, Salzburg
Lake Achensee
Oberammergau Passion Play
Oberammergau
both of which can be visited during the wonderful day (entrances payable locally). Day Four – At leisure, or optional excursion to Neuschwanstein Rest and relax at the hotel, enjoying the tranquil surroundings, or join today’s optional excursion, to ‘Mad’ King Ludwig’s extraordinary castle at Neuschwanstein. Built high on a rocky crag, and every bit as fantastical inside as out, with Gothic bedrooms and decorations inspired by Wagnerian opera, this is a moreDisney-than-Disney fantasy, best viewed from the Marienbrücke, which is a pleasant stroll through the woods surrounding the castle. Day Five – Included visit to Lake Achensee A last included excursion sees you journey through stunning scenery high above the Inn Valley to Lake Achensee, Austria’s largest body of water and a popular spot for bathing. Rest and relax, perhaps on one of the beaches that fringe its wooded shores, or take a cruise on a lake steamer (payable locally), enjoying snacks and refreshments on board as you take in the stunning views. Day Six – Day at leisure Today is free to rest and relax in Kramsach and its surroundings, perhaps visiting a local museum, taking a stroll in the countryside, or simply making the most of the hotel’s facilities. The choices – and the pleasures – are yours. Day Seven – Oberammergau 2020 Bid “Auf wiedersehen” to your Tyrolean hosts after breakfast and make the scenic twohour journey into the Bavarian Alps to the famous village of Oberammergau, where there’ll be the opportunity to perhaps visit the museum, which depicts the story of the Passion Play down the years. Early this afternoon, you’ll take your seat for the first half of the enactment, as the story of Christ’s Passion unfolds on the vast stage. Over 1,500 villagers are involved in the production, acting, singing or playing in the orchestra. While the auditorium is covered, the stage is open to the elements, adding to the authenticity of the performance. Such is the quality of the acoustics that no microphones are used, as the dialogue and music is carried to the furthest seats. The unfolding drama, of Old Testament scenes and the Passion, takes place over two acts, with an early evening interval, during which you will dine in a local restaurant and stretch your legs.
Your Hotels
Sporthotel Sonnenuhr, Kramsach Half-Board
★★★★ nights 1-6
The family run, flower-decked Sonnenuhr has everything needed for a comfortable stay in idyllic surroundings, including a seasonal outdoor pool, a wellness centre with sauna, a terrace and garden, a tennis court and bike hire for the energetic. A restaurant serving Tyrolean fare and a bar, as well as comfortable well equipped rooms add to the pleasure. There is free Wi-Fi throughout the hotel.
Guest House, Oberammergau Bed & Breakfast night 7 You will stay in a local three- or four-star guest house allocated by the Passion Play organisers.
Passion Play Seating You will be allocated a Category 2 ticket for the Oberammergau 2020 Passion Play. We are unable to confirm the exact seat numbers in advance.
STAGE
At the end of this uniquely memorable experience, you’ll spend the night in a local guesthouse, allocated by the Passion Play organisers, and a delightful way to end your holiday. Day Eight – Return flight from Munich to the UK After breakfast this morning, make the scenic transfer back to Munich for your return flight to the UK.
See page 6 for departure dates and prices. • Oberammergau 2020 09_2019 Ed2.indb 3
Category 2
Call us on: 0330 160 7722
11/10/2019 13:04
NEW for 2020
Oberammergau 2020 & Delightful Lake Garda Experience the extraordinary wonder of the Passion Play, and all the pleasures of a delightful ‘lakes and mountains’ holiday.
Oberammergau Passion Play
Tour Highlights & Inclusions • Category 2 ticket for the Oberammergau 2020 Passion Play (see seating plan for reference) • Souvenir Passion Play textbook • Spend two nights in the idyllic Austrian Tyrol • Discover ‘Sound of Music’ city Salzburg • Explore glorious Innsbruck, Imperial Tyrolean capital • Cross the scenic Brenner Pass into Italy and visit a Dolomite village • Guided tour of Lake Garda • Half-day guided visit to Verona • Two nights’ carefully chosen dinner, bed and breakfast accommodation at the four-star Hotel Moserhof, Breitenwang, Reutte, Tyrol • One night’s bed and breakfast accommodation in a three/four-star guest house in Oberammergau or the surrounding area • Six nights’ carefully chosen dinner, bed and breakfast accommodation in a four-star hotel on the shores of Lake Garda • Evening meal during the play interval • Outbound flights to Germany, returning from Italy • Coach travel and transfers throughout • Fully escorted by a friendly, experienced tour manager
C
ombine an overnight visit to famous Oberammergau with a two-night stay in the idyllic Austrian Tyrol and six nights in a four-star hotel on Garda’s shores, on this wonderful 10-day holiday. In addition to the performance at Oberammergau and a stay in the famous village or surrounding area, you’ll enjoy visits to Mozart’s exquisite Salzburg, Tyrolean capital Innsbruck, a village high in the Dolomite mountains, a tour of Garda’s shores and a visit to Romeo and Juliet’s glorious Verona.
Day One – Fly to Germany and travel to the Tyrol Fly to Munich, meet your tour manager and make the scenic transfer by coach into the Tyrol and your hotel for the first two nights. Day Two – Included Salzburg guided tour A first included tour is to the beautiful city of Salzburg, birthplace of Wolfgang Amadeus Mozart and forever associated with the movie ‘The Sound of Music’. Lying huddled beneath the imposing Hohensalzburg Castle, straddling the Salzach River, this treasure trove of Baroque architecture will be brought to life with a guided introduction, after which you can explore the city at your own pace. Connections with Mozart are everywhere – from the Mozartplatz with its famous Glockenspiel clock, to the composer’s birthplace and his family home, both of which can be visited during the wonderful day (entrances payable locally).
Germany Available May to Oct 2020
Fly direct from • Birmingham • Edinburgh • Gatwick • Luton • Manchester • Stansted
Oberammergau
Lake Achensee Innsbruck
Italy
Salzburg
Austria
Kramsbach
Lake Garda
Personalise your holiday • Venice (full day) Day Eight – £58
10-day escorted holiday from £1,899
Verona
Venice
Day Three – Oberammergau 2020 Make the short journey to famous, colourful Oberammergau, where there’ll be the opportunity to perhaps visit the museum, which depicts the story of the Passion Play down the years. In early afternoon, take your seat for the first half of the enactment, as the story of Christ’s Passion unfolds on the vast stage. Over 1,500 villagers are involved in the production, acting, singing or playing in the orchestra. While the auditorium is covered, the stage is open to the elements, adding to the authenticity of the performance. Such is the quality
Book this holiday online: www.newmarketholidays.co.uk/20938
• Oberammergau 2020 09_2019 Ed2.indb 4
11/10/2019 13:04
Verona
of the acoustics that no microphones are used, as the dialogue and music is carried to the furthest seats. The unfolding drama, of Old Testament scenes and the Passion, takes place over two acts, with an early evening interval, during which you will dine in a local restaurant and stretch your legs.
Your Hotels
Hotel Moserhof, Breitenwang Half-Board
Day Seven – Day at leisure Today is another on which to savour the delights of your hotel and its surroundings. Day Eight – At leisure, or optional tour of Venice Don’t miss today’s optional excursion, to incomparable Venice. Enjoy a walking tour of this simply breathtakingly beautiful place, with its gondolas and water taxis, Grand Canal, Accademia museum, Rialto Bridge and vast St Mark’s Square. See the cathedral, clock tower, famous Doges’ Palace and nearby famous ‘Bridge of Sighs’, wander the narrow streets or take a seat in a pavement café to watch the Venetian world go by.
★★★★ nights 1-2
This delightful hotel, just half a mile from the bustling town of Reutte, offers a traditional Tyrolean welcome, excellent accommodation and amenities that include a wellness centre with plunge pool, sauna and steam room, a terrace, welcoming lounge and restaurant serving regional specialities. Comfortable, wellappointed rooms offer flat screen TV and there is free Wi-Fi throughout the hotel. Hotel Moserhof
Guest House, Oberammergau Bed & Breakfast night 3 You will stay in a local three- or four-star guest house allocated by the Passion Play organisers.
Day Five – Day at leisure Rest and relax at the hotel, enjoying the lake’s surroundings. Stroll along the shore, and most likely enjoy a long leisurely lunch, enjoying Garda’s Mediterranean-like ambience. Day Six – Included Lake Garda Tour Today’s excursion introduces the lake, journeying by coach around the shore. Fringed by steep hillsides to the east, backed by the Dolomites craggy peaks to the north, and surrounded in the west by vineyards and olive groves, with a tree-lined southern shore, the lake is dotted with several attractive resorts.
Oberammergau Passion Play
Oberammergau
At the end of this uniquely memorable experience, you’ll spend the night in a local guesthouse, allocated by the Passion Play organisers. Day Four – Travel via Innsbruck to Italy After breakfast, board the coach for the journey south, pausing in Tyrolean capital Innsbruck, where there’ll be an opportunity to wander the historic old town, or Altstadt, and famous Maria-Theresien-Strasse, the elegant main street that faces the sheer rock face of the Nordkette, and perhaps time for ‘coffee and cake’, before you head up and over the famous Brenner Pass that connects Austria with Italy. En-route you’ll call at one of the delightful villages nestled in the Dolomite mountains, and by late afternoon will have arrived on the shores of Lake Garda, your home for the next six nights.
Oberammergau Passion Play 2020
Salzburg Castle
Various, Lake Garda Half-Board
Hotel Moserhof
★★★★ nights 4-9
You will enjoy six nights in a four-star hotel in one of a selection of wonderful shoreside locations, depending upon your departure date. Details will be confirmed prior to your departure.
Passion Play Seating
You will be allocated a Category 2 ticket for the Oberammergau 2020 Passion Play. We are unable to confirm the exact seat numbers in advance.
STAGE
Day Nine – Included Verona tour A last excursion sees you make the short journey to Verona. Amongst the outstanding sights is the best preserved Roman amphitheatre in Italy, famed for its summertime Opera Festival. The sweeping Piazza Bra is crowded with folk watching the world go by from a pavement cafés, ancient Piazza delle Erbe bustles with its colourful market, while nearby the maze of 13th-century streets is redolent with a sense of troubled history, chronicled in Shakespeare’s tale of star-crossed lovers, which was set amongst Verona’s brooding alleyways and hidden gardens Day 10 – Fly back to the UK Bid “Arrivederci” to your Italian hosts, and transfer to the airport for your return flight home.
See page 6 for departure dates and prices. • Oberammergau 2020 09_2019 Ed2.indb 5
Category 2
Call us on: 0330 160 7722
11/10/2019 13:04
Prices, Airport Selection & Departures Transfers to your chosen destination are always included in the price of Newmarket holidays. In order to offer our holidays at competitive prices, and to offer you as wide a choice of UK departure airports as possible, we sometimes need to combine transfers to and from your holiday destination, although we try to keep waiting times to a minimum. We thank you for your understanding of this situation, should it arise. All the flight–inclusive holidays in this brochure are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our Booking Conditions for further information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org/ATOLcertificate. The prices shown in the brochure were correct at time of print. Please check our website or call us for the most up to date prices.
Oberammergau 2020 & the Austrian Tyrol – page 2 UK Airport
Pricing
Birmingham Edinburgh Gatwick Glasgow Manchester Stansted Single Supplement
from – to £1,759 – £1,839 £1,759 – £1,839 £1,749 – £1,819 £1,759 – £1,839 £1,759 – £1,839 £1,749 – £1,819 £290 – £428
Departures Available May – Sep 2020 May – Sep 2020 May – Sep 2020 May – Sep 2020 May – Sep 2020 May – Sep 2020
Flight times Outbound 07:30/10:20 10:55/14:10 07:00/09:50 10:30/13:45 11:00/14:05 07:15/10:00
Return 16:05/17:05 14:40/16:00 10:20/11:20 08:30/09:50 14:40/15:50 10:30/11:25
Transfer times: The transfer time from the airport to your hotel is approximately two hours and fifteen minutes and from Oberammergau it will be approximately two hours.
Oberammergau 2020 & Delightful Lake Garda – page 4 UK Airport Birmingham Edinburgh Gatwick Luton Manchester Stansted
Destination Airport Munich Munich Munich Munich Munich Munich
Return Airport
Verona Bergamo Verona Venice Venice Bergamo Single Supplement
Pricing from – to £2,049 – £2,169 £1,929 – £2,179 £1,899 – £2,149 £1,899 – £2,149 £1,919 – £2,159 £1,899 – £2,149 £278 – £423
Departures Available May – Sep 2020 May – Oct 2020 May – Oct 2020 May – Oct 2020 May – Oct 2020 May – Oct 2020
Flight times Outbound 07:30/10:20 14:00/17:15 06:20/09:10 18:15/21:10 13:25/16:30 13:15/16:00
Return 10:05/11:20 10:35/12:00 16:50/17:55 16:55/18:10 12:00/13:30 14:25/15:35
Transfer times: The transfer time from Munich airport on arrival to your hotel is approximately two hours. From your hotel in Italy, it will be one hour to Verona airport, two hours to Bergamo Airport and approximately three hours to Venice Airport.
Travel Insurance
The Cover –
The Premium
Significant Health Exclusions; Health Declaration
Peace of Mind
The policy does not cover any claim arising from a medical condition for which, at the time of taking out the policy, an insured person:
The cost of the policy is £10 for adults (2-3 days) £12 (4-9 days) for UK & NORTHERN IRELAND breaks; £26 (5-9 days), £32 (10-15 days), £51 (16-29 days) for EUROPEAN BREAKS; £75 (1-8 days), £98 (9-21 days) for USA, CANADA & WORLDWIDE BREAKS. The cost of Excess Waiver Insurance is £10.00 for each person aged 2 or over at the date of travel. All premiums are inclusive of Insurance Premium Tax at the current rate. You must pay all applicable premiums at the time of booking and cover starts from the moment we receive these monies.
Travel insurance can play an essential part in ensuring you are able to enjoy every moment of your time on holiday, without worrying what might happen should bad luck befall you. Hence, we suggest that everyone travelling abroad with Newmarket has travel insurance. This must be either the Newmarket Travel Insurance policy underwritten by AWP P&C SA and administered in the UK by Allianz Global Assistance, or an alternative travel insurance policy. The Newmarket travel insurance policy is only available to UK, Channel Islands or Isle of Man residents and English law will apply.
The Cover – Main Features; Limits/Excesses applicable The policy provides cover for:
• Overseas Emergency Medical and Associated Expenses – up to £5 million (less £70 excess) where applicable • Personal Accident – up to £15,000 • Cancellation or Curtailment Charges – up to the cost of the holiday (less maximum excess of £70) • Abandonment of the holiday – up to the cost of the holiday (less £70 excess) • Personal Possessions – up to £1,000 in total (less £70 excess) including up to £500 for valuables • Delayed Personal Possessions – up to £75 • Personal Money – up to £250 (less £70 excess) • Loss of Passport – up to £250 • Missed Departure – up to £800 • Personal Liability – up to £1 million • Legal Expenses – up to £10,000
• Is being prescribed regular medication; or • Has received treatment for or had a consultation with a doctor or hospital specialist in the past 12 months; or • Is being referred to, treated by or under the care of a doctor or a hospital specialist; or • Is awaiting treatment or the results of any tests or investigations; or • Has been diagnosed with or treated for cancer in the last 5 years unless the condition(s) has (have) been declared, and accepted in writing. Please call the confidential medical line on 0330 123 3702 if you need to declare a medical condition, if you develop a medical condition after the policy was issued, if your existing medical condition changes after the policy was issued or if you are unsure whether a medical condition needs to be declared or not. This helpline will be able to tell you whether or not cover can be provided for your medical condition(s). You do not have to declare minor ailments e.g. hay fever, colds/flu, ear infections, dental treatment if you have had no further problems since or if you have been advised by your doctor that it is safe to travel. An additional premium may be payable.
Excess Waiver Insurance If an excess applies, you can avoid this being deducted from a successful claim by taking out optional Excess Waiver Insurance in addition to the policy.
The Policy Document This will be sent to you with your confirmation of reservation. It is the full terms and conditions of the policy.
The cost of our travel insurance policy is slightly higher for customers aged 70-79, and for those over 80. Please see online or call us for exact prices.
Cancellation Rights If your cover does not meet your requirements, please return the documentation within 14 days of receipt and your premium will be refunded in full unless you have travelled made a claim or intend to make a claim.
Making a complaint The policy contains a complaints procedure which tells you what steps you can take if you wish to make a complaint.
Government advice is to be adequately covered According to a poll gathered by the Foreign and Commonwealth Office 24% of travellers are still going abroad without suitable travel insurance, risking thousands of pounds of expenses, 48% of people don’t realise that without travel insurance they’d be liable to pay for their own medical bills abroad.
Stay protected when travel!
you
Newmarket Holidays Limited are Appointed Representatives of Leisureworld (GB) Ltd who are authorised and regulated by the Financial Conduct Authority (Financial Services Register No. 749920) Newmarket Holidays Limited are registered in England & Wales No. 022383316. Registered office: Cantium House, Railway Approach, Wallington, SM6 0BP Leisureworld (GB) Ltd are registered in England & Wales No. 02663024. Registered office: 1422/24 London Road, Leigh On Sea, Essex, SS9 2UL.
6
Call us on: 0330 160 7722
• Oberammergau 2020 09_2019 Ed2.indb 66
Visit us online: www.newmarketholiday.co.uk
11/10/2019 13:04
Booking Conditions Please read carefully
We want you to enjoy every minute of your break or longer holiday with us, and we’ll do our very best to try to ensure that it lives up to your expectations of it. We believe that our more than 35 years of tour operating experience, together with the reputation we have for quality and value, should give you the confidence to book with us. To give you further peace of mind, we accept your booking on the basis of our Terms and Conditions, which are designed to clarify the contractual obligations between us. Please spend some time reading them carefully, and please feel free to contact us should anything be unclear.
Your contract with us 1
Your Booking
Your booking, once accepted and confirmed in writing to you, represents a contract between all persons named on the Booking, and/or on the Personal Details booking page, and/or on the Confirmation of Reservation, and Newmarket Holidays Limited (The Company). When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. The contract is based on the information given in the brochure and the terms laid out in the following Booking Conditions. This agreement is governed by English Law and jurisdiction is conferred on the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and claim governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply). We do not accept bookings from any unaccompanied passengers under the age of 18.
2 Your Payment
Your Confirmation of Reservation includes an invoice showing the deposit paid and the final balance due. The outstanding amount must be paid by the due date. Should we not receive payment by this date we shall cancel your travel arrangements, in which case you could be liable to pay cancellation charges according to the scale set out in section 4 below. N.B. 1: The person making the booking with us does so in accordance with these Terms and Conditions and with the understanding that the information they provide is a requirement of the contract between us. He/she becomes directly responsible to the Company for the payment of the total holiday price and if applicable, and where appropriate, for the cancellation charges and disbursements of any funds. The person making the booking does so on behalf of all persons named on it, and is responsible for ensuring that all the Personal Data provided is accurate and for ensuring that all persons named on the booking are aware of these Terms and Conditions and that they consent to the person making the booking acting on their behalf in relation to this booking.
3 Your Alterations
If you want to change any of the details of your booking, we will always do our best to help. We will however make amendment charges as follows: Change of name - £50 per person plus supplier costs Transfer to another departure date or package prior to balance due date - £75 per person Transfer to another departure date or package after balance due date - Cancellation charges will apply Part cancellations follow the standard Cancellation charges. See Your Cancellations section, below, for details. All amendments must be notified to us in writing, by telephone or by email to info@newmarketholidays.co.uk, by the person who made the original booking. N.B. 2: If an amendment involves a change of name, insurance premiums are not transferable. Where any change is made to a booking involving travel by air, we reserve the right to make additional charges to cover in full any costs charged to us by our suppliers.
4 Your Cancellation
You may cancel your booking or part of it once it has been confirmed but the cancellation will only be valid if made in writing direct to the Company or by telephone to our Customer Service team and having answered the security questions. If the cancellation results in a person travelling alone, a single room supplement is payable. The amount payable on cancellation depends upon when we receive your instructions - the more notice you give, the less we will charge. The different periods before departure date within which instructions are received by the Company and the amounts of cancellation charge (shown as a percentage of the total holiday price excluding insurance premium which is not refundable) are as follows: Charge prior to Balance Due date* Deposit and any amendment fees incurred Balance Due date - 49 days 50% or deposit if greater 48 - 35 days 75% or deposit if greater 34 - 16 days 90% or deposit if greater 15 - 0 days before departure 100% N.B. 3: If the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges. You can cancel your booking without paying cancellation charges if the performance of your package, or the carriage of passengers to your destination, is significantly affected by unavoidable and extraordinary circumstances. In such circumstances, we will arrange for your booking to be terminated and for you to receive a full refund. We will observe advice provided by the UK Foreign & Commonwealth Office. *See Your Payment section.
5 Your Complaints
In the unlikely event that you have problems whilst on holiday, you MUST report the matter to the hotel or our representative IMMEDIATELY during your holiday. If the matter is not then satisfactorily resolved, you must complete a written report (form available from our representative). You must then follow up any complaint in writing within twenty-eight days of your return, including a copy of the original report form. We operate a strict code of conduct which also conforms to European regulations on package travel and take any complaints received seriously. If you fail to follow the requirement to report your complaint in resort we will have been deprived of the opportunity to investigate and rectify it and this may affect your rights under this contract.
6 Your Travelling Conditions
Where as part of the holiday you have booked your travel by air, land or sea, such travel will be subject to the terms and conditions of carriage of the airline, shipping, rail or coach company providing the transport. In most cases, the conditions will limit the carrier’s liability to you in accordance with international law. Should anyone be refused admission to the coach, ferry or flight, or to the destination
Important Information It is extremely important that you provide clear, correct information when booking, for it is from this information that we make your reservation and our contract with you. The person to whom all correspondence, invoices and joining instructions are to be sent, should be entered as the first name. It is also their address and telephone number(s) that should be given. Other names are required by airlines, insurance companies, hoteliers etc., so please be accurate. For foreign holidays it is essential that these names match those on the passports. If any member of your party e.g. newly weds, changes their name between booking this holiday and travelling, it is important to provide us with these details so that we can issue the tickets in the new name. If there is not time to amend the passport the marriage certificate should be carried in the passport. We need to know the number of children under 2, and those between the ages of 2 and 16 who may qualify for a 10% discount if they are sharing a room with 2 adults where a specific child price is not shown. We do not accept bookings from any unaccompanied passengers under the age of 18.
Your Itinerary
You will receive your final Itinerary and Joining Instructions ten to fourteen days prior to departure, provided all payments have been made. We endeavour to operate the itinerary advertised in the brochure although there are occasions when due to circumstances out of our control, we may have to change the order in which the itinerary is operated, or our day by day activities. On the rare occasion this happens our tour managers will keep you fully informed, and where possible provide suitable alternatives. Should you have special requests such as adjoining rooms, or high or low floors, make your request at the time of booking. The hotel cannot guarantee to meet all requests but will at all times do their best to oblige. Please note that at the beginning and at the end of the summer season, certain facilities advertised at hotels may not be available. Items such as outdoor swimming pools, for example,
• Oberammergau 2020 09_2019 Ed2.indb 67
Our contract with you 1
Our Confirmation of Reservation
When we have received your booking and deposit we will send you a Confirmation of Reservation which details exactly what is booked for you. From this moment Newmarket Holidays has accepted your booking on the terms set out in this Contract.
2 The Price of Your Holiday
Once you have booked, we guarantee to not change the price of your holiday with us. System Errors We try hard to ensure that advertised prices are up to date, and reflect the price you will pay when you book. However, prices can change and errors can occasionally occur. We reserve the right to change and correct advertised prices at any time before your booking is confirmed. In the event of your Confirmation of Reservation showing an incorrect price for your holiday, the price that will prevail is the price shown in our offline reservation system. Accordingly you may not seek to rely on system errors with a view to obtaining a holiday at less than the correct price, and any contract entered into upon a mistake, such as wrong pricing due to system errors, is not valid or binding.
3 Data Protection
In order to confirm and process your booking, we need to collect Personal Data for all the people named on the booking. We reserve the right to process, store and share any and all of the information we collect with our suppliers as we deem necessary to fulfil the contract between us and to comply with national and international law. To find out more about how we use and protect your Personal Data, log on to www.newmarketholidays.co.uk/privacy
4 Our Alterations
It is unlikely that we will have to make any changes to your holiday but we do plan your holiday arrangements many months in advance. Occasionally changes may be made, which we reserve the right to do at any time. Most of these changes are insignificant and we will advise you at the earliest possible date. Examples of insignificant changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation/cabin to another of the same or higher standard, changes of carriers, cancellation of an optional excursion. A significant change is one that we make to your holiday arrangements before departure that involves, for example, changing your resort area, or time of departure or return by more than twelve hours, or offering accommodation with a lower official classification than that advertised (except the latter in the case of en route tour hotels). If a significant change becomes necessary we will inform you as soon as is reasonably possible if there is time before your departure. When a significant change occurs you will have the choice of either accepting the change of arrangements, purchasing another available holiday from us (we will refund any price difference if alternative is of lower value), or cancelling your holiday and receiving a full refund of all monies paid (we will also provide a full refund of your travel insurance premiums if you purchased insurance from us). When a significant change occurs, provided it does not arise from circumstances amounting to force majeure (see below), we will pay compensation as detailed below, based on how far ahead of departure the change is advised: Charge 28 - 15 days £10 14 - 0 days £25 N.B. 4: We will not pay you compensation where the significant change is due to unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport.
5 Our Cancellations
We reserve the right to cancel your holiday and in this event we will return to you all money you have paid to us or will offer you an alternative, available holiday to purchase of comparable standard. In no case, except for reasons of war etc, (see N.B. 4 above) will your holiday be cancelled after the date when your final balance becomes due.
6 Our Complaints Procedure
Newmarket Holidays Ltd is a Member of ABTA with membership number V7812. ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. We can normally agree an amicable settlement of the few complaints we receive. However, if we cannot agree, disputes arising out of, or in connection with this Contract may (if the customer so wishes) be referred to ABTA. Go to www. abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of notifying us of your complaint; it will not determine how your complaint should be resolved. Redress under this Scheme requires written notice requesting arbitration to be made within nine months of scheduled date of return from the holiday. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to a) The contractual terms of the companies that provide the travel services that make up your package. These terms are incorporated into this booking; and b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of and conditions under which compensation can be claimed for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is to be paid under these or any conventions. Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details will be publicised at EU airports and available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost are subject to weather conditions and it will be the decision of each individual hotelier as to when these facilities are available.
Booking
Accommodation
country by the transport or government authority, then we are powerless to assist and cannot be held responsible. This includes any passenger who fails to advise us of any medical condition or disability. If you are prevented from travelling as a result, our responsibility for your holiday thereupon ceases. Full cancellation charges will apply and we will be under no obligation whatsoever for any refund, compensation or loss you may incur.
Airport Development Charge
An Airport Development charge has been introduced at a few UK Airports. You will be required to pay a charge per passenger over 16 years old at the following airports prior to checking in for your flight: Durham Tees Valley; Newquay; Norwich. The amount varies from airport to airport, but is generally between £5 and £10 per person. Please visit the airport’s website for further information.
Special Requests
There are of course only a limited number of front seats on coaches, low floor rooms in hotels etc. Should you have special requests such as adjoining rooms, or for a high or low floor, make your request at the time of booking. We cannot guarantee to meet all requests but will do our best to oblige.
Delays
Occasionally flights and coaches may be delayed due to circumstances beyond our control. In such cases we will do our utmost to help you and keep you fully informed. In the event of extended overnight delays, depending upon circumstances, we will endeavour to provide accommodation. In the case of a major delay to your home ward journey, we shall endeavour to delay the departure from your hotel.
Optional Excursions
All our optional excursions are subject to a minimum number of participants. In the unlikely event that minimum numbers are not reached and the tour is cancelled, your payment will be returned in full. Cancellation often takes place whilst you are already on your holiday. This is because some people like to wait until they are in resort before booking their excursions and this often increases the numbers. If minimum numbers are still not met, your tour manager will inform you as soon as possible.
Important Note about Flight Timings
The flight information given is based upon schedules that were known at the time of printing, or upon expected airline schedules. Please note that timings may become subject to change at the airline’s discretion, and should any such
Visit us online: www.newmarketholiday.co.uk
from us. Your right to a refund and/or compensation from us is set out in these booking conditions. If any payments to you are due from us, any payment made to you by the airline or any other service provider will be deducted. If it is impossible to ensure your return as scheduled due to unavoidable and extraordinary circumstances, we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of three nights. The limit doesn’t apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notified us of these needs at least 48 hours before the start of your holiday. N.B. 5: This entire clause does not apply to any separate contracts that you may enter into for excursions or activities whilst on holiday.
Our Responsibility for Your Holiday 1
Overseas Holidays
(a) Although we have no direct control over services provided to you by independent suppliers we accept responsibility for the reasonable standard of the holiday which you book. If any part is not provided as promised, we will pay you appropriate compensation if this has affected the enjoyment of your holiday, except where the failure is unforeseeable or unavoidable. (b) We accept responsibility if you or any person named on the booking suffers bodily injury, illness or death due to the negligent acts and/or omissions of: (i) our employees or agents; or (ii) our suppliers or subcontractors, servants or agents whilst acting within the scope or in the course of their employment to provide any service or arrangement forming part of the holiday that you have booked with us save that we do not accept responsibility for any air or sea carriers whose liabilities are limited by the relevant International Conventions. Any such claims will be subject to and dealt with in accordance with English Law, and will be subject to the jurisdiction of the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and claim governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply). (c) We shall give you assistance in the event that you suffer illness, personal injury or death during the period of your holiday overseas arising out of an activity which does not form part either of the holiday arrangement with us or an excursion offered through us. This assistance will include advice and guidance and, at our discretion and where appropriate, financial assistance subject to our spending a maximum amount in this regard on behalf of yourself and any other person named on the booking of £5,000 in total. (d) In the event of a claim under this clause against us by you or any person named on the booking we reserve the right to claim in your place against the person or corporation responsible for the act, default or omission giving rise to the claim and you hereby agree to assign to us all your rights under this clause and we will be subrogated to those rights and you hereby agree to assist us fully in the event that we enforce the rights which have been assigned to us or to which we are subrogated. (e) We take the safety and security of our clients extremely seriously. If the Foreign Office advises that people should not visit a particular country, then we would act on this. However, we are sure you appreciate from press and television coverage that the political, economic and social conditions in many countries are not as stable as we are used to. Sadly crimes against both people and their property are a fact of life the world over, and when in a foreign country it is very important to be extra vigilant and avoid drawing attention to yourself by wearing expensive jewellery, carrying expensive camera equipment etc. Travellers have the same responsibility for their personal safety and that of their possessions, as they do at home. As situations in countries can change rapidly, we would suggest you may wish to visit the Foreign Office Travel Advice website at www. gov.uk/foreigntravel-advice for up to date information and advice regarding safety BEFORE BOOKING YOUR HOLIDAY. Newmarket Holidays operate to many parts of the world, some of which do not conform to British health and safety standards. We request that all our hotels comply with the local regulations applicable in their country for health and safety but we cannot guarantee that these meet British standards.
2 UK Holidays
We accept responsibility for ensuring that all component parts of this inclusive holiday are supplied to you as described in this brochure and to a reasonable standard. If any such part is not provided in the advertised manner, we will pay you appropriate compensation if this has affected your enjoyment of your holiday.
3 Travel Insurance
Because of the importance of having adequate insurance cover we strongly recommend on all foreign holidays that you are covered by an insurance policy. If you elect not to take our insurance, you agree to indemnify Newmarket Holidays for any costs that arise which would otherwise have been met had Newmarket Holidays insurance been taken. Please note, if you take out our insurance, certain claims will be subject to an excess charge and that your insurance premium will be dependent on your date of birth. We have no liability for any loss or damage to luggage inflight or in transit. Any claims of this nature should be referred directly to your insurer.
4 Financial Protection & Repatriation
Newmarket Holidays Ltd’s ATOL number is 2325. When you buy an ATOL protected flight inclusive holiday from us you will receive an ATOL Certificate. This lists the flight, accommodation, car hire and/or other services that are financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or to your credit card issuer where applicable).
5 Passport, Visa and Immigration Requirements
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. alteration be significant, we will inform you. Final timings will otherwise be reconfirmed with your tickets and Joining Instructions, approximately ten days before departure. We thank you for your understanding in this matter.
Flight Information
All prices are based on air travel in economy class. We reserve the right to substitute an alternative airline or aircraft type if required to do so for reasons beyond our control.
Fitness to Travel
We strive to give all our customers full care and attention, but we do need to know at the time of booking if there are any special needs or requirements. It is particularly important that we are advised of any disabilities and also if you intend to bring any specialist equipment such as a wheelchair with you. Please tell us any special information and this will be acknowledged on your Confirmation of Reservation. If you have suffered from a serious medical condition recently, then you should consult with your Doctor about your fitness to travel.
UK, Irish & European holidays
Unless otherwise stated the price of the holiday applies to each of 2 people sharing a room. The majority of rooms are twin-bedded. Double beds can be requested but are not guaranteed. Most hotels have single rooms and a supplement is usually charged. The third and fourth bed in triple and four bedded rooms are usually only suitable for children. It is standard practice for rooms to be vacated by 12 noon. Where your departure is later, it may be possible to keep the room longer - your tour manager will give you assistance and advise of any extra charge that would be made. Breakfast is included on most holidays - details are in the brochure. Continental style invariably means rolls/croissants, jam, tea or coffee. If you have any special dietary needs, please let us know at the time of booking. Not all hotel rooms especially in overseas hotels have tea/coffee making facilities – seasoned travellers take mini-water heaters with them.
Call costs
All calls to our 0330 telephone numbers are charged at standard local rate.
Call us on: 0330 160 7722
7
11/10/2019 13:04
Newmarket Holidays Where stories begin
Escorted Holidays Collection Ocean Cruise Collection All-Inclusive River Cruising Book online: www.newmarketholidays.co.uk Call us on: 0330 160 7722
To request a free brochure call 0330 160 7766 or visit www.newmarketholidays.co.uk/brochures
Newmarket Holidays | Cantium House | Railway Approach | Wallington SM6 0BP
• Oberammergau 2020 09_2019 Ed2.indb 68
F - Oberammergau 2nd Edition - September 2019
Also available from Newmarket Holidays
11/10/2019 13:05