KEY ACCOUNTS PROGRAM

About the Program

Originally started in 2015, the Key Accounts Program set out to intentionally touch base with the 25 top utility users in the City of Hamilton to better understand our customer’s operations and needs. Today, the program represents even more as it has helped create a personal connection with representatives of each of these account holders, provided valuable insight from our commercial and industrial customers and has even expanded past those original 25 customers.

Topics Covered At Program Meeting

An Annual Review of Utility Usage

Going into a Key Accounts meeting, our team reviews the last 12 to 36 months of utility usage looking for general usage trends and for any irregularities from prior years. This data is discussed with the customer and in some cases even leads to insights on potential opportunities for increased efficiencies for the customer. When appropriate, our team also prepares forward looking estimates of the customers utility costs to help them better understand what to expect over the next year.

Personalized Walkthroughs of Available Utility Programs

While not for everyone, programs like Budget Billing (available for most customers) and the Peak Shaving Program (available for select commercial/industrial customers) have benefits that some customers may not be aware of. Representatives talk through whether these programs make sense for their customers and their individual operations.

Other General Updates

Another advantage of being a community owned utility is that Key Accounts meetings can take a moment to zoom out and talk about other projects and events that may impact our customer. This might include upcoming road work, special events or even potential future development projects in the area of your business.

How To Request A Utility Review

If you are interested in being a participant in the key accounts program or want a review of your business’s utility usage do not hesitate to reach out to our customer service department. Call: 513-785-7100