Our People Survey 2017 Colleague Briefings 31st October & 6th November 2017
Background 2017 Survey built on learning from previous people surveys
Background New elements added to the survey
Values
Background Variant designed for the Depot
Main Survey hard copies for colleagues without regular IT access
Background Response rate based Anonymity retained
Background Survey launched 18th September
Survey closed 13th October
Response Rate Highest ever ! 100%
91% 90% 80% 70%
70%
64%
60% 50%
51%
2005
2007
55%
53%
2008
2011
66%
50% 40%
40% 30% 2002
2012
2013
2015
2017
Overall Result 8.7%
As compared with: • 2015 67.5%
14.6% • 2013 66.1%
76.7%
• 2012 66.5%
• 2011 60.7%
Positive Sentiment
Neutral Sentiment
Negative Sentiment
Improvement across all like for like categories 92.6%
83.1%
80.2%
77.1%
E&D
Working for NKDC
Mgmt & Leadership
Job Satisfaction
+9.6
+8.9
+8.1
+6.9
73.0%
68.4%
60.2 %
Communicati ons
Morale
Job & Wellbeing
+11.6
+10.5
+9.6
Key Findings - A positive picture - Anonymity concern - Improvements across the board but Job & Wellbeing relatively low score - Varying perceptions - Job satisfaction elements; most important and most in need of improvement
A Positive Picture(1) Overall Positive Sentiment 100%
62.1%, 172 respondents had an overall positive sentiment greater than the average for the survey
90%
Overall Satisfaction Score
Median positive sentiment 82.4% 80% 70%
73.6%, 204 respondents had an overall positive sentiment equal to or greater than the average for the 2015 survey
60% 50%
13.7%, 38 respondents had an overall positive sentiment of less than 50% 40% 30% 20%
3.2%, less than 10 respondents had an overall positive sentiment of 25% or less
10% 0% 0%
10%
20%
30%
40%
50%
60%
70%
Cumulative Colleague Percentage
80%
90%
100%
A Positive Picture(2) My Morale is Good : Positive Sentiment 2002 to 2017 80%
75% 70% 59%
60%
61%
58% 52%
50%
50%
46% 49%
40%
36%
30% 30% 25%
20%
23%
23%
22% 19% 11%
10%
2002
2005
2007
2011
Positive
2012
Negative
2013
2015
2017
Anonymity Survey is fully anonymous No attempt will be made to identify individuals from the information provided, yet, - Nearly 40% unwilling to state Division and / or Grade banding - Almost 30% unwilling to state Length of Service banding - 24% unwilling to state Gender
Work needed to understand and address this
Job & Wellbeing (1) Remains the lowest scoring category of questions, but, not a straightforward picture 77.9%
Q7. On an average day at work my general wellbeing is good
Q3. My workload is reasonable
72.3%
Q1. Involvement in decisions affecting my work
71.1%
14.5%
13.1%
14.6% 11.0%
17.9%
62.7%
YOUR JOB & WELLBEING OVERALL
7.6%
20.1%
17.2%
Q6. My stress levels are the same or lower than a year ago
56.5%
19.0%
24.5%
Q2. Satisfaction with pay & benefits
55.1%
20.1%
24.8%
Q4. My work does not cause me undue stress
54.6%
22.5%
51.9%
Q5. I don't worry about work outside working hours
4 biggest negative responses in the survey
0%
positive
20%
neutral
negative
13.2%
40%
60%
22.9% 34.9% 80%
100%
Job & Wellbeing (2) Satisfaction with Pay & Benefits: Sentiment 2002 to 2017 60% 55%
50%
49%
51%
52% 45% 40%
40% 40% 36%
30%
41% 36%
36%
28%
32% 28%
25%
20%
22%
10%
2002
2005
2007
2011
Positive
2012
Negative
2013
2015
2017
Job & Wellbeing (3) Workload & Stress 56.5%
Q6. My stress levels are the same or lower than a year ago
54.6%
Q4. My work does not cause me undue stress
51.9%
Q5. I don't worry about work outside working hours
positive
neutral
negative
0%
20%
19.0%
24.5%
22.5%
22.9%
13.2%
40%
60%
34.9% 80%
100%
-
New way in which these questions asked in 2017 Survey
-
Negative response has reduced by between 15% and 20% for each question as compared with previous surveys, however,
-
Remains an issue with 1/5 to 1/3 of colleagues with significant concerns
-
Needs to be incorporated within Action Plan
Perceptions 75% rate their own morale as good, 64% that colleague morale is good 94% agree they reflect the Council’s values, 79% that the Council reflects its values Significant variance in response to some questions by division, grade or length of service
Again work needed to understand and address potential areas of concern
Job Satisfaction Elements
NEED of IMPROVEMENT
HIGH
LOW
RIGHT TOOLS & RESOURCES TO DO JOB 32, 104
TOTAL REWARD PACKAGE 64, 105
OPPORTUNITY for PROMOTION / DEVELOPMENT 23, 79 GOOD PHYSICAL WORKING ENVIRONMENT 18, 61 ENCOURAGEMENT & SUPPORT TO LOOK AT OWN L&D 14,47 RECEIVING TRAINING TO DO YOUR JOB WELL 25, 44
HAVING A SAY IN WHAT YOU DO 37, 44
None identified as high importance and high need for improvement
None identified as high importance and medium need for improvement
AGILE WORKING 22,39 FLEXIBLE WORKING HOURS 76, 35
WORKING FOR A SUCCESSFUL ORGANISATION 33,5
LOW
MAKING A DIFFERENCE TO THE LOCAL COMMUNITY 70,21 WORK THAT MAKES GOOD USE OF YOUR SKILLS & ABILITIES 59,20 CONVENIENT LOCATION 51,12
IMPORTANCE
FRIENDLY WORKING ENVIRONMENT 124, 14 INTERESTING ENJOYABLE WORK 145,15
HIGH
Discussion
and the winners are‌
Next Steps More detailed briefings SMT, Managers’ Forum, DMTs, Team Meetings (November) Action Plan Development (November) Investors in People Review (January 2018) Implement Action Plan (January 2018 onwards) You said…we did Progress Updates (from April 2018)