Guide to Developing and Managing Syringe Access Programs by Harm Reduction Coalition

SA FE TY I S S UES The safety and security of staff, volunteers and participants must be of utmost concern. SAPs face unique safety issues for several reasons including: • The illegal and potentially violent culture associated with buying and selling drugs and obtaining money to buy drugs.

• Unpredictable behaviors sometimes exacerbated or caused by the use of drugs (including paranoia and potential delusions).

• The vulnerability of drug users to exploitation and abuse.

• The presence of sharp and potentially contaminated materials, including needles, syringes and other equipment.

Proper planning and protocols can help to minimize certain risks and potential threats.

Staff and volunteers should be encouraged, if not required, to work in pairs or groups. This will minimize vulnerability and allow workers to look out for each other, respond to any issues more effectively, and consult each other for guidance and support.

Staff and volunteers should be discouraged from wearing especially valuable jewelry or adornments to work. Staff and volunteers should also be provided with a designated area to lock up any personal belongings or valuables when they report to work. In addition, the SAP should secure any valuable items such as laptops/computers, money and electronics.

Should safety or security be compromised in any way, be sure to debrief with any staff and learn from the incident.

Consider necessary program measures to prevent a similar incident from happening again. Additional training and review of policies may be necessary if problems are ongoing or serious.

Dealing with Conflict If conflict occurs at an SAP, the safety and security of staff and participants must be the priority. However, the health and safety needs of those individuals involved in the conflict must also be taken into consideration. Setting clear expectations with participants will be essential, as well as outlining any consequences for disruptive or violent actions.

As a team, SAP staff should develop a strategy for dealing with conflict at the program. Establish a set of general policies that can be tailored to the individual circumstances of any single incident. When making decisions about appropriate responses, it is necessary for all staff involved to have their concerns heard and validated. Staff should understand and respect any policies and decisions that are implemented, back each other up, and respond consistently to conflict as a team.

Often, conflict will arise as a result of individuals experiencing increased levels of stress, desperation, anxiety or fear. Consider ways of setting appropriate boundaries and imposing consequences with participants involved in conflict that will not exclude them from services such as syringe access. Again it is likely that conflict will arise when participants are most in need of support and assistance. Finding ways to engage these participants about their actions, demonstrate unconditional care for their health and well-being, and encourage them to learn from their actions will likely be more helpful for everyone than simply denying all services to difficult participants.

SAP staff should discuss and take seriously decisions about when to call law enforcement for assistance. With little exception IDUs have not had positive interactions with law enforcement. While some situations may indeed warrant police involvement, bringing police to an SAP can have serious implications on trust and relationships with participants. Be sure to communicate clearly if and when police have been called. Give participants who are not -57-