The Dish | January 2022

The Dish A

P U B L I C A T I O N O F T H E N E W H A M P S H I R E L O D G I N G & R E S T A U R A N T A S S O C I A T I O N

Issue No. 1 •

January 2022

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Cover Photo: Vida Cantina

Craft Beverage Program

HR Compliance

Cleaning Up the Air

New sustainable craft beverage recognition program is launched.

DOJ answers questions about COVID-19 and the ADA.

How ActivePure Technology works.

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page 15

page 19

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Inside YOUR GUIDE TO ISSUE NO. 1

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Members Around Town

New additions to dining and generous donations

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New Hampshire Hospitality Relief Fund

Relief grants of up to $250 are available to hospitality employees

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Human Trafficking

5 ways to enhance efforts

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New Program Launched

NHDS and NHBA launch Sustainable Craft Beverage Recognition Program

Celebrating six years at The Beal House!

12 Building Your

Learn how to properly design incentive plans

13 Employee Training

Fundamentals of Hospitality with Carl Lindblade, CHA

15 HR Compliance

The DOJ answers questions about COVID-19 and the ADA

19 Clearing the Air

How can you protect a customer or employee from something you can’t see?

Business

Amy & Tessa, Inn at Valley Farm's Innkeepers

Cover photo of Vida Cantina in Portsmouth.

Firing up the smoker at Mr. Sippy's BBQ.

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2022 Chair of the Board

John Dunn Michael Timothy's Dining Group 2022 VIce Chair of Lodging

Molly Rice-Norby Woodstock Inn Station & Brewery 2022 Vice Chair of Restaurants

Nicole Barreira Great NH Restaurants NHLRA President and CEO

Mike Somers NHLRA Director of Education and Workforce Development

Amie Pariseau NHLRA Membership & Business Development Director

Samantha MacDonald NHLRA Social Media and Marketing Manager

Pamela Baker NHLRA Office and Events Manager

AubreyLynn Goodale 815 raised $728 for the FMAS Animal Shelter at their “Down for Dogs” yoga and brunch.

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NHLRA IN THE NEWS Life After Pandemic: What will life look like when the crisis is finally over?

From the January 22, 2022 edition of The New Hampshire Union Leader.

Hospitality industry seeks youth employment changes

From the January 13, 2022 edition of The New Hampshire Union Leader.

Report: Summer tourism drew record numbers

From the January 25, 2022 edition of The New Hampshire Union Leader.

UPCOMING EVENTS Do you employ tipped employees? Don't miss this webinar from our partners at the National Restaurant Association.

Living with the Department of Labor’s New Dual Jobs Final Rule While The Federal Courts Consider Its Validity Join Angelo Amador, executive director of the Restaurant Law Center, and Paul DeCamp and Kathleen Barrett from Epstein Becker Green, for a webinar on the Department of Labor’s new Dual Jobs final rule on Thursday, February 17, at 3 p.m. ET. Panelists will provide an overview of the regulation’s requirements, next steps in the litigation process, and compliance measures. A hearing on the Dual Jobs litigation has been rescheduled for February 9, 2022.

Thursday, February 17 3:00 p.m.

Register here.

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NHLRA

MEMBERS AROUND TOWN STREET TO OPEN A NEW LOCATION AT THE FORMER BLUE MOON SITE

estaurateur Jay McSharry R has purchased the building that housed Blue Moon Evolution restaurant at 8 Clifford Street in Exeter. He and Portsmouth STREET restaurant co-owner Patrick Ballentyne will open a second STREET in the space sometime in March or April.

RISE UP STAFFING, INC. RECEIVES $10,000 IN FUNDING FOR TRANSPORTATION NEEDS

eliable transportation is R an intricate piece of the puzzle and FEEDNH.org is proud to support Rise Up Staffing, Inc. with a $10,000 donation to purchase a used van to continue their mission.

CONCORD CRAFT BREWERY STARTS SERVING SIT-DOWN DINNERS

After five years, Concord Craft Brewery is

taking what might be considered the next step up the beer-making ladder, adding a full kitchen and sit-down dining with a menu ranging from flatbread pizzas to burgers. Concord Craft Brewery will have about 40 seats in the dining area for sitdown meals and another 25 to 30 in the bar on stools or small “high-top” tables. Its first session will be Wednesday, Jan. 12.

INN AT ELLIS RIVER INTRODUCES NEW TEA ROOM

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he Inn at Ellis River, located in Jackson, has opened a new Tea Room for Inn guests locals. They are serving tea and goodies Tuesdays and Wednesdays from noon until 3:00 p.m.

Their elegantly presented tea sandwiches may include a savory chicken salad with cranberries on home-style oat bread or a smoked turkey with cheddar cheese and slice of green apple on a croissant.

Of course, there will be cucumber sandwiches as well!

To finish a wonderful afternoon of treats, you can also enjoy an array of homemade sweets such as a minicheesecake topped with blueberries or a chocolate cupcake with raspberry cream cheese frosting. Reservations are required at least 48 hours in advance by phone or email.

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SERVING THOSE WHO SERVE US.

NEW HAMPSHIRE HOSPITALITY EMPLOYEE RELIEF FUND Helping over 800 hospitality employees and distributing over $200,000 in relief grants since 2020.

Voted "Most Significant Industry Resource"

Emergencies happen.

We're here to help.

Relief grants of up to $250 are available to hospitality employees experiencing a crisis like an illness or natural disaster. These grants cover housing, living, and medical expenses.

To apply, email Amie Pariseau at apariseau@nhlra.com. www.nhlra.com | 7

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New Hampshire Department of Environmental Services and the New Hampshire Brewers Association Launch New Sustainable Craft Beverage Recognition Program

by CJ Haines, Executive Director of the NH Brewers Association The New Hampshire Department of Environmental Services’ Pollution Prevention Program, with the help of the New Hampshire Brewers Association, has launched a new program to recognize environmental leaders in the craft beverage industry. The new Sustainable Craft Beverage Recognition Program expands on work the Pollution Prevention Program has been doing with the craft beverage industry to improve energy efficiency, conserve water, minimize waste and reduce the volume and strength of wastewater.

The program was created as a way to publicly recognize craft beverage producers who are making sustainable choices, preventing pollution and conserving resources, and also encourage other producers to implement sustainable practices. It is a voluntary program offered to environmental leaders in the craft beverage industry who go above and beyond to produce high-quality, eco-friendly craft beverages.

The program will promote environmental best practices and provide technical www.nhlra.com | 9

assistance toward sustainable and operational goals. Producers must meet certain sustainability requirements, provide information on an environmental initiative instituted at their business that reduced the amount of water, energy, waste, or greenhouse gas emissions generated, and submit applications to be considered for admission into the program. The program provides for rolling enrollment, which will need to be renewed yearly, and is based on the idea of continuous improvement and offers support through videos, webinars, guidance documents, and on-site visits to help producers continue to expand their sustainability efforts.

Membership includes state recognition, technical assistance, and networking opportunities. Recognition program members will be featured on the New Hampshire Brewers Association Beer Trail Map and shown on New Hampshire Sustainable Craft Beverage Program Member Map. The New Hampshire Sustainable Craft Beverage Recognition Program is open to all craft beverage producers in New Hampshire. For more information on the program or to apply, visit: The Sustainable Craft Beverage webpage or email nhppp@des.nh.gov.

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SPRING TUNE UP FUNDAMENTALS OF HOSPITALITY with Carl Lindblade, CHA

How would you answer these?

"I've been waiting 20 minutes for a lousy order of nachos."

"I won't be in today, I think my roommate's getting Covid."

"I want to speak to the Manager, NOW!" " All I use is Discover, and you don't take it." " You call this Mexican, I call it....."

"The room attendant never showed.

I want my money back."

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he NHLRA, in partnership with Granite State College, is pleased to announce the return of its popular Fundamentals of Hospitality Management course this March. Polish your career skills with this three-session workshop focused on the key areas of hospitality management.

In response to the seismic changes in the industry during the past few years, this seminar will provide critical guidance in leadership, effective communication, and conflict resolution. There's never been a more important time to refine these valuable workplace tools.

Participants will engage in highly interactive sessions led by widely-respected and veteran New Hampshire hospitality industry professional, Carl Lindblade, CHA. Carl began his career working summers at the Balsams Grand Resort Hotel and spent over 20 years as the General Manager of the Red Jacket Mountain View Resort in North Conway before becoming a hospitality instructor at the Paul College of Business and Economics at the University of New Hampshire.

He’s been recognized as Innkeeper of the Year, Travel Person of the Year, and Volunteer of the Year by the American Hotel and Lodging Association and is noted for an engaging teaching style.

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CLEARING THE AIR How can you protect a customer or employee from something you can’t see?

By Jeffrey Dean Brown, The Pure Experts "If bringing customers and employees back to their establishments is a priority, we tell our clients it might be time to think outside the box with ActivePure®."

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estaurants and hotels have lived through the worst two years in their history. Those that survived have done everything possible to combat this pandemic and keep their employees and customers safe and their businesses open. Is it enough? Is it working?

Most restaurants and hotels have invested heavily in HVAC systems with heavier filters, add-on

processes like BiPolar ionization, standalone air purification systems, UV lighting, and more. In this article, we will explain several types of passive and active air purification technology on the market so you can make your own decision as to how you can best protect yourself, your customers, and employees.

Passive purifiers require that the air first pass through an internal

mechanism. Active purifiers reduce contaminants in the air without needing to first draw the air through their

mechanism; they go to the contaminants rather than waiting for contaminants to come to them.

Passive vs. Active: What you need to know. www.nhlra.com | 19

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HVAC (PASSIVE)

STANDALONE FILTERS (PASSIVE)

The most familiar type of passive system is your HVAC system. It can be costly if you're using upgraded filters that require more energy and frequent replacements.

This method is most frequently seen in hospitals. It's major drawback is that humans can’t be in the room while the process is taking place.

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UV LIGHT (PASSIVE)

These devices can't trap airborne pathogens and don't treat the air until after it's been drawn into the unit.

Expensive to install and maintain, UV lights need exposure time of 3 to 14 seconds to neutralize most pathogens including COVID-19.

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4 UV LIGHT (ACTIVE)

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BIPOLAR IONIZATION (ACTIVE)

BIPOLAR IONIZATION (ACTIVE)

The main disadvantage of ionization is that it does nothing for surfaces.

Ionization also does nothing to cleanse the air of VOCs or other gasses.

This technology's origins are in the Space Program and is branded as ActivePure®; the only air purification product to be inducted into the Space Technology Hall of Fame.

This short video explains how ActivePure works and what it can improve your indoor air quality.

TO LEARN MORE, CONTACT:

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JEFFREY DEAN BROWN Director of Sales, Pure Experts LLC (603) 866-1501 jbrown@thepureexperts.com

HOW ACTIVEPURE WORKS

By pulling microscopic amounts of humidity through the machine, it uses technology to create powerful oxidizers and dry hydrogen peroxide. These particles fill the air very rapidly, killing viruses and pathogens on contact by stripping them of their protein coating and puncturing their cell wall. Standalone units work 24/7/365, but it also can be installed in existing HVAC systems.

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HAVE A QUESTION OR CONCERN? Membership in the NHLRA means being a part of the only organization in the state dedicated to protecting, promoting, and educating our hospitality industry.

Contact us for questions or to share what issues are affecting your business. We're here for you.

GOVERNMENT AFFAIRS: Mike Somers msomers@nhlra.com MEMBERSHIP AND BUSINESS DEVELOPMENT: Samantha MacDonald smacdonald@nhlra.com EDUCATION AND WORKFORCE DEVELOPMENT: Amie Pariseau apariseau@nhlra.com SOCIAL MEDIA AND MARKETING: Pamela Baker pbaker@nhlra.com OFFICE AND EVENTS: AubreyLynn Goodale apaquette@nhlra.com

MEMBER SOLUTIONS Save time and money with the NHLRA's endorsed service providers.

MUSIC LICENSING Members save up to 20% off music licensing fees for BMI and 10% off SESAC. GROUP PURCHASING ORGANIZATION NHLRA members receive cash back on manufacturer rebates normally unavailable.

COMPLIANCE PORTAL Including risk management and safety tools, compliance support, and templates for training and safety manuals.

DENTAL & VISION INSURANCE Save up to 15% on dental and vision insurance rates through our group buying program.

401(k) PROGRAM Establish a 401(k) program with minimal overhead under a NHLRA umbrella plan.

CREDIT CARD PROCESSING Receive a discount of up to 10% off of processing fees.

LIQUOR LIABILITY INSURANCE Save up to 20% off your liquor liability insurance premium.

PROPERTY INSURANCE You may be eligible for a 5% discount on property insurance.

MUSIC LICENSING

NHLRA OFFICE: (603) 228 - 9585 info@nhlra.com

Members receive an exclusive 10% discount on the subscription price and a 30-day free trial.

LEGAL SERVICES 30 minutes of free legal advice per incident, issue, or matter.

Need to retain their services? Receive a discounted rate.

WORKERS' COMP INSURANCE Our self-funded, not-for-profit, worker's compensation trust returns dividends (on average) of 20-35%.

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JANUARY RENEWALS AND WINTER NEW MEMBERS Thank you to these renewing members!

Atlantic Grill Baker Commodities Cercle National Club Cookie's Café Dante's Pasta & Vino Giuseppe's Showtime Pizzeria Holiday Inn Concord

Inn at Pleasant Lake Josselyn's Getaway Cabins Liberty Lane Catering Luca's Mediterranean Cafe Magic Food Productions Catering Mainsail Motel & Cottages Margaritas Management Company

Old Ferry Landing Pizza Mia Red Parka Pub Salt Hill Pub Summit Supply

Welcome to these new members!

Italian in a Hurry New Hampshire Pizza Company The Buck Rub Pub & Lodge

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16 Centre Street Concord, NH 03301 | (603) 228 - 9585 | nhlra.com