http://www.kirklees.nhs.uk/fileadmin/documents/publications/LH2682_web

Your local NHS 1

Your local NHS Your guide to local health services

2008/09

Your local NHS 2 Staying healthy 6 Pointing you in 18 the right direction Useful contacts 31

2 Your local NHS

Welcome

NHS Kirklees – who are we?

Welcome to Your Guide to Local Health Services from NHS Kirklees.

NHS Kirklees is the NHS organisation responsible for all health services delivered in the local community across the whole of Kirklees.

This guide is packed with information about your local health services, including: • Contact details for local GPs and hospitals • How we can help you stay healthy • Having your say and getting involved • How to get the help you need if you or your loved ones are unwell.

More information can be found on our website -

www.kirklees.nhs.uk

Published by: NHS Kirklees, St Luke’s House, Blackmoorfoot Road, Crosland Moor, Huddersfield HD4 5RH

We are the custodians of the NHS in Kirklees and this is reflected in our name.

We are responsible for improving the health and well being of local people and making sure that NHS services are in place to meet their needs. We commission – that is plan and pay for – services from others, including GPs, dentists, pharmacists, opticians, voluntary organisations and local and specialist hospitals.

We are accountable for making sure these services are accessible, high quality and safe.

We serve a population of more than 400,000.

Our vision is “working together to achieve the best health and well being for all the people of Kirklees”.

We have the same boundaries as Kirklees Council and we both organise our work across the same seven localities. These are:

01484 466000

• The Valleys (Holmfirth, Meltham, Honley, Marsden and Slaithwaite)

Email communications@kirklees.nhs.uk

• Huddersfield South (Crosland Moor, Almondbury, Newsome and Dalton)

Your local NHS 3 • Huddersfield North (Marsh, Fartown and Deighton) • Denby Dale and Kirkburton (Shepley, Skelmanthorpe) • Dewsbury and Mirfield (Savile Town and Thornhill) • Spenborough (Cleckheaton, Liversedge)

Cleckheaton

Dewsbury Mirfield Ravensthorpe

• Batley, Birstall and Birkenshaw

How we prioritise services

Batley

Huddersfield

Slaithwaite We have a statutory duty to carry out a Marsden strategic needs Meltham assessment with the local authority. Working with Kirklees Council’s adult, children and young people’s services we use this assessment to develop our services and plan for the years ahead.

Kirkburton Honley Holmfirth

Denby Dale

How we spend YOUR money?

The NHS is funded by the taxes you pay. In 2008/09 NHS Kirklees had approximately £575 million to make sure every resident could get the healthcare they needed.

That’s approximately £1,413 per person. Almost £400 million of that grand total will be used to pay for hospital treatment for local people.

Full details of spending and planning can be found on our website, www.kirklees.nhs.uk

4 Your local NHS

A fair health check Like all trusts in England, NHS Kirklees is reviewed each year by the Healthcare Commission who look at how we are measuring up against a range of targets and core standards, including patient safety, cleanliness, and making sure patients are treated with dignity and respect.

In 2007/08 we fully met all the 24 core standards and were rated ‘fair’ for the quality of services provided and on how well the organisation’s finances are managed. The system uses a scale of poor, fair, good and excellent.

Detailed information on our performance can be found on the Healthcare Commission’s website –

www.healthcarecommission.org.uk

Your local NHS 5

Have your say or get involved As the local leader of the NHS, NHS Kirklees wants to make sure that all NHS services used by local people are of the best possible quality. You can help us improve local NHS services by letting us know what you think, so we can make changes that really count.

We already listen to your experiences of using the NHS and use that information to improve access to services, but we want to hear from you much more often, so we can really make a difference based on what we have been told.

There are many ways for you to have a say and help improve local health services for everyone. You could: • Find out about the Local Involvement Network (LINk) by contacting Cloverleaf Advocacy on 01924 438438

• Take part in a patient survey or a public consultation, which are designed to help find out what people want from health and social care provided in their community • Come along to a PCT Board meeting (call the Board Secretary on 01484 466007 or look in local press for dates) • Join a patient user group at your local hospital or GP practice • Join the Kirklees Readers’ Panel to help improve patient information leaflets • Pick up a ‘Have your say’ card or a ‘How I can get involved’ leaflet which are available at various community venues or download or fill in a card online at

www.kirklees.nhs.uk

Compliments and complaints We use your suggestions, compliments and complaints to help us understand what we’re getting right and what we can do better. If you have a suggestion or compliment, the Patient Advice and Liaison Service (PALS) at NHS Kirklees would be happy to hear from you on 01484 466172 or 01484 466214, email pals@kirklees.nhs.uk or text ‘KPALS’ to 64446.

If you feel dissatisfied with the quality of our services, please contact the Complaints manager on 01484 466113 or write to: Complaints manager, NHS Kirklees, St Luke’s House, Blackmoorfoot Rd, Huddersfield, HD4 5RH. You can also send comments to the official NHS website by visiting www.nhs.uk If you would prefer to send comments to an independent (non-NHS) organisation, you can contact Patient Opinion on: 0845 113 0012 or at: www.patientopinion.org.uk

6 Staying healthy

Helping you to stay healthy As well as providing services to treat your medical needs we also want to prevent ill health by helping you to achieve the best health and well being. To help you to do this we have a number of healthy lifestyle and advice programmes.

Read on to find out more‌

Staying healthy 7

Sexual health

Chlamydia

If you are worried about your sexual health or just have some questions, talk to your doctor or make an appointment at your local contraception and sexual health (CASH) clinic. There are a number of clinics across Kirklees and they offer FREE and CONFIDENTIAL advice on contraception and sexual health. Anyone can attend and there are young person’s clinics, especially for people under 21.

Although most sexually transmitted infections have obvious symptoms, some don’t. Chlamydia is one.

Clinics are available at: • Dewsbury Health Centre • Batley Health Centre • Cleckheaton Health Centre • Chadwick Clinic (GUM clinic), Dewsbury and District Hospital • Princess Royal Community Health Centre, Huddersfield • Thornton Lodge Health Centre, Huddersfield • Chestnut Community Centre, Huddersfield • Mill Hill Health Centre, Huddersfield.

For help and advice about attending any of our clinics: For Dewsbury, Batley and Cleckheaton phone 01924 351550.

For Princess Royal, Thornton Lodge, Chestnut Centre and Mill Hill in Huddersfield phone 01484 344260.

For Chadwick Clinic at Dewsbury and District Hospital phone 01924 816120.

Chlamydia is the most common bacterial sexually transmitted disease in young people but most don’t know they have it because there are few symptoms. If left untreated it can lead to serious long-term complications.

The good news is that it is easily treated with antibiotics.

Free, confidential screening is offered in a variety of venues such as GP practices, health centres, colleges, Huddersfield University and sexual health clinics. All you have to do is ‘pee’ in a provided pot and the results are available a couple of weeks later either by phone, text or letter.

If you live in the north of Kirklees and want to find our more about Chlamydia screening sites and free screening kits, call 01977 665828 or go to www.bclear.org.uk If you live in Huddersfield and the south of the area call 01484 481030 or go to

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8 Staying healthy

Do you suffer from a long-term health condition?

Do you feel you would benefit from extra support and information about your condition?

If you answered YES to these questions, then you could benefit from seeing a health trainer.

Health trainers can help you to manage a long term condition better with tips on diet and exercise. They can also give you personal Kirklees Health support to help you stay independent.

For more information call: 01924 816176 if you live in Batley, Dewsbury or Spen or 01484 344349 if you live in Huddersfield.

A long-term condition is something that has lasted for longer than a year, that can’t be cured but can be controlled with medical help, e.g. arthritis, heart disease and diabetes.

You can now help yourself to better health at your local library. Thanks to an investment by NHS Kirklees, library and information centres across Kirklees are now fully stocked with more than 15,000 brand new health related books available for loan. Topics include food, keeping fit, growing up, parenting, keeping active in retirement and various long term conditions and illnesses.

Staying healthy 9

Expert Patients Programme Learn to manage your health and improve your well-being – join a free course: The Expert Patients Programme (EPP) course is an 8 - 10 week self management course for anyone with a chronic or longterm condition who wants to learn skills for managing and improving their health.

You can choose from the following: Expert Patients Programme Course A course for anyone with chronic or long term health condition(s) who wants to learn skills for managing and improving their health. Delivered in English or Urdu.

Expert Patients Programme Course – Asthma A course for people living with or caring for someone with asthma.

Expert Patients Programme Course – COPD A course for individuals living with chronic obstructive pulmonary disease (COPD).

Looking After Me Course (LAM) A course for adults who care for/look after someone living with a long term health condition or disability including mental health problems, someone who is ill, frail or elderly or someone with a drug or alcohol problem. Delivered in English or Urdu.

New Beginnings A course for individuals living with or in recovery from a mental health condition.

Future developments Supporting Parents Programme – A course for parents, guardians and carers of children who have long term and life limiting conditions.

Persistent Pain Programme – A course for people who live with day to day persistent pain.

Other courses in community languages to be developed and delivered across Kirklees.

For information call 01924 351600, email epp@kirklees.nhs.uk or visit our website, www.kirklees.nhs.uk

10 Staying healthy

Get physical Being physically active on a regular basis, especially the kind that raises your heart rate and helps build and maintain muscle is important to help maintain a healthy lifestyle. Adults should do 30 minutes of moderately intense exercise such as a brisk walk, at least five days a week. Young people should do moderate exercise for at least one hour each day.

The Active for Life pages of www.kirklees.gov.uk contain lots of information about activities happening in your local area including walking groups, clubs, voluntary groups, local gyms, swimming pools and sports centres.

Regular exercise can help your mind as well as your body.

Even a brisk walk around your local park or countryside is good exercise and it’s free!

Cycle or walk to the shops instead of driving or taking the bus. Enjoy social activity as a family, that way you all keep fit and spend time together.

Become more active and improve your health. Meet others and make new friends.

Contact PALS – Practice Activity and Leisure Scheme run by Kirklees Council on 01484 234095.

Staying healthy 11

Healthy eating tips • Choose lean cuts of meat and trim off any visible fat.

• Grill, bake, poach or steam rather than frying and roasting so you don’t need to add any extra fat.

• Choose high fibre foods i.e. granary/multigrain bread, potatoes cooked in their skins, whole-wheat pasta and brown rice.

• Limit the amount of fat added to food when cooking.

• Eat at least five portions of fruit and vegetables each day.

• Use monounsaturated or polyunsaturated oils in cooking, if necessary.

• Measure oil for cooking with tablespoons rather than pouring it straight from a container.

• Choose lower fat versions of dairy foods whenever you can. This means semi skimmed or skimmed milk, reduced fat butter/margarine, reduced fat yoghurt and low fat cheese.

• Instead of cream or soured cream try using yoghurt or fromage frais in recipes.

Remember healthy eating is about having a varied, balanced diet and enjoying lots of different foods. Try not to miss breakfast and drink plenty of water throughout the day. Junk food isn’t good fuel – nourishing, healthy ingredients give you more energy for life.

12 Staying healthy

Know your limits

Drugs – know the risks

Do you know how much you drink in a week? Alcohol can be a big part of our social lives, but the amount we drink can have an effect on our health as well as our family and work life.

Drugs are chemicals that change the way a person’s body works. It’s important to know how drugs can affect you and what the risks are if you take them. You can never tell how strong they are. An accidental overdose could lead to unconsciousness or even death. Mixing different drugs, or mixing drugs with alcohol, can be very dangerous.

The side effects of drinking too much alcohol include weight problems, headaches, upset stomach, anxiety, stress, depression, poor concentration, irregular sleep patterns and raised blood pressure. More serious effects include accidents and injuries, liver and heart disease, cancers of the mouth and throat, strokes, memory loss, dementia and relationship difficulties. Alcohol can also cause harm to unborn babies.

To reduce health risks from drinking, the NHS recommends that: MEN - Should not regularly drink more than 3-4 units a day (no more than 21 units per week).

WOMEN - Should not regularly drink more than 2-3 units a day (no more than 14 units per week).

One unit is 10ml of pure alcohol. This is roughly equivalent of: Half a pint of regular beer/lager 1 (284ml) 4% AbV (Alcohol by Volume) 1

Small glass of wine (125ml) 8% AbV 1

Single spirit shot (25ml) 40% AbV

Signs that someone close to you might be using drugs: • Mood swings and • Constantly tired depression • Keeping anti-social hours • Don’t want to eat

• New group of friends

• Not getting along with other people

• School work or work is suffering

• Can’t concentrate If you think you or anyone else has a problem with drugs it’s important to get help. Speak to a doctor, or find a support group.

Lifeline Kirklees – Way Ahead Drug and alcohol treatment service.

Open access that offers advice and information.

Dewsbury 01924 438383 • Huddersfield 01484 353333

Staying healthy 13

Smoke free living Need help to quit smoking?

Kirklees Stop Smoking Service is your local NHS support service for smokers wanting to stop.

We can offer: • Free confidential expert advice from dedicated NHS professionals • Choice of individual or group appointments, daytime or evening.

• Help in getting Nicotine Replacement Therapy or Zyban on prescription • An advisor who is fluent in Punjabi • Continued support from specialist staff • Advice on how you can stay stopped.

If you decide that now is the time for you to stop smoking, contact the Kirklees Stop Smoking Service on: 01924 351498 (Dewsbury, Batley and Spen residents) or 01484 344285 (Huddersfield residents)

14 Staying healthy

Keep your teeth for life People who learn to look after their teeth properly early in life are more likely to continue as they get older. Oral health teams work with health professionals, communities and schools encouraging children and their parents to develop good oral health practices.

Top tips: • Brush teeth and gums twice every day • Squeeze a pea size amount (smear for under three-yearolds) of family fluoride toothpaste onto a dry brush • Spit out toothpaste, but do not rinse after brushing • Children need help with brushing until they are seven years old • Sugary foods and drinks can damage teeth; keep these to mealtimes only • Sugars should not be consumed more than four times a day • In between meals have healthy snacks such as cheese, vegetables, fresh fruit and water or milk • Dental check-ups are important; visit your dentist as often as they recommend.

Staying healthy 15

Immunisations – protect yourself and your family Immunisations protect you from getting certain serious diseases. They come in the form of vaccines. It’s really important that babies are immunised from two months old.

You might need vaccines if you are travelling abroad. If you are 65 or over or have a long term health condition you can get a free flu jab every winter.

Talk to your health visitor or doctor about immunisations or visit www.immunisation.nhs.uk

Breastfeeding Breastfeeding your baby gives your child the best possible start in life and has many benefits for both mothers and babies.

As well as the help and guidance available from your midwife and health visitor, there is also a network of local mums who volunteer their time to support other mothers with breastfeeding.

If you are pregnant and want support or information about feeding your baby, or if you would just like to meet up with other breastfeeding mothers, you can drop into your local support group.

Contact our Patient Advice and Liaison Service (PALS) on 01484 466172 or 466214 to find your nearest group.

The Batley Baby Café at Staincliffe and Healey Children’s Centre, Chestnut Avenue, Batley, is open every Thursday 11.30 am to 1.30 pm.

The Huddersfield Baby Café at Woodhouse Children’s Centre, Chestnut Street, Deighton, Huddersfield, is open every Monday 1 pm to 3 pm.

16 Staying healthy

Caring for someone Many carers don’t see themselves as carers. They just think they are daughters, sons, parents or relatives. There’s lots of support and advice available – find out what you’re entitled to. Everyone needs time off once in a while so don’t forget about yourself. You need to stay fit and strong. Talking to other carers going through the same thing can really help.

A district nurse might be able to help with practical, everyday things.

Looking after me - A six week course for unpaid carers who want to make time to look after their own health needs.

For information call 01484 226050 or email carers.gateway@kirklees.gov.uk or

Kirklees Young Carers – service and counselling for young people on 01924 492183.

Staying healthy 17

Clean your hands and stay healthy It is important to wash your hands with soap and clear running water to reduce the spread of infection. It is important to wash all areas of your hands including palms, thumbs and fingers, including tips, and backs of hands. If you spend at least 30 seconds washing your hands this will help fight infection. Make sure you wash your hands: • After using the toilet / changing nappies • After touching animals or animal waste • After handling rubbish • Before and after preparing food and drinks • When hands look or feel dirty • Before visiting a friend or relative in hospital More information about hygiene in the home can be found on the NHS Choices website at www.nhs.uk

18 The right direction

Pointing you in the right direction There are lots of health services available across Kirklees so it’s important to know where to go when you or your loved ones are feeling unwell. To help you get the right treatment, at the right time and in the right place we have put together some guidance and contact details for your local health services.

NHS Choices -

Log onto the NHS Choices website – www.nhs.uk – to help you make choices about your health: from lifestyle decisions about things like smoking, drinking and exercise, to the practical aspects of finding and using NHS services when you need them. Did you know that you can also find information about your GP practice on NHS Choices, including its services and how it’s performing? Just click on the GP button and type in your postcode to look up your practice.

The right direction 19

Self-care -

A well-stocked medicines cabinet will help you treat many common ailments such as colds, coughs, cuts and bruises.

Local pharmacy - Your local pharmacist is

qualified to give free expert advice on a wide range of problems from coughs and colds to allergies, stomach upsets and headaches. You don’t need an appointment and there will always be a pharmacy open over holidays and weekends. You can find details of your nearest pharmacy by visiting www.nhs.uk

NHS Direct - NHS Direct is a 24-hour confidential

telephone service you can call for nurse advice if you are feeling ill and are unsure what to do. NHS Direct has two digital TV channels - on Teletext on Freeview Channel 100, and on Sky Interactive. For more information or to contact NHS Direct visit www.nhsdirect.nhs.uk or call 0845 46 47, calls are charged at local rates.

NHS Walk-in Centre -

For assessment and advice on minor injuries and illnesses or for emergency contraception visit the Kirklees Walk-in Centre at Dewsbury and District Hospital. No appointment necessary. Telephone

01924 816200/201.

Accident and Emergency A&E departments are open 24-hours a day, every day and are for critical and life threatening illnesses and injuries such as heart attacks, strokes, severe allergic reactions and broken bones.

Hospitals with an A&E department in Kirklees are: Huddersfield Royal Infirmary, Acre Street, Lindley, Huddersfield, HD3 3EA. Telephone 0844 8110101.

Dewsbury and District Hospital, Halifax Road, Dewsbury, WF13 4HS. Telephone 0844 811 8110.

When to call an ambulance Ambulances are used in life threatening situations and can mean life or death for the person who needs them, which is why it is important that you should only call an ambulance when absolutely necessary.

Some 999 calls are made because people think if they travel to A&E in an ambulance they will take priority over people who have travelled to hospital themselves.

However, patients are treated at hospital according to the urgency of their medical need, regardless of how they made their way to hospital.

20 The right direction

Why not have a medicines check-up?

Have you ever wondered: “What does my medicine do?

Why is it important that I take it? When and how should I take it? How long should I take it for?�

If you have, then a medicines check-up could help. This is a free consultation with a pharmacist to discuss how you are getting on with your medicines. In a private room where you cannot be overheard, the pharmacist will check you are taking your medicines appropriately and are getting the most benefit from them.

The pharmacist might suggest changes to help you benefit more from your medicines or easier ways to take them. If you have any side effects, the pharmacist might suggest something that will help or another medicine which might

not cause the same problems. A medicines check-up is also a chance for you to ask questions about your medicines.

Your pharmacist might invite you for a medicines check-up or you can ask for one at the pharmacy where you regularly get your prescriptions. Your doctor or nurse might also suggest that a medicines check-up would be helpful. To benefit from a check-up you must normally take medication for a long-term condition such as high blood pressure, asthma, arthritis, diabetes or epilepsy and have been getting your prescriptions at the same pharmacy for three months or more.

For more information about where this service is available, contact your local pharmacy.

The right direction 21

Reduce medicine wastage

When you need a dentist

If you have a repeat prescription it is important to only order what you need. Medicines that have been dispensed cannot be recycled and have to be destroyed whether they have been used or not. If you have any unused medicines at home, that you are no longer taking, please return them to your local pharmacy for safe disposal.

If you have a regular dentist then it’s important that you keep up your appointments to maintain your dental health.

Wasted medicines means wasted money, which could be reinvested into other healthcare services locally.

If you do not have a dentist, call the NHS Kirklees dental line on 0800 5872417. The team works alongside local dentists to allocate patients to practices taking on patients.

Unwanted drugs in the home mean that you are not getting the benefit you could from your medicines and this also results in a considerable amount of waste.

Remember – • Do not stockpile medicines • Only order what you need

Two missed appointments or late cancellations (less than 24 hours notice) or not visiting your dentist for more than two and half years might mean you are removed from your dentist’s list.

What to do if you need emergency dental treatment If you have a regular dentist, you will have access to emergency dental treatment out of normal surgery hours. This service is only for urgent dental treatment that cannot wait until the next working day and can be accessed through Local Care Direct on 0845 1220221.

• If you have any unwanted medicines these should be returned to your local pharmacy where they will be disposed of safely

For emergency dental treatment in normal working hours, you should contact your own dental practice as early in the morning as possible.

• Take all prescription medicines with you if you are going to hospital.

If you do not have a regular dentist, or are away from home, ring Local Care Direct on 0845 1220221 for advice and an appointment if this is considered appropriate.

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22 The right direction

Opticians You can visit an optician any time, as you don’t need to be registered with one. It’s advisable to have your eyes tested about every two years and the optician will be able to tell you if you are entitled to free eye tests.

If you do need glasses or contact lenses you might also be eligible for help with the costs.

To find your nearest optician contact PALS on 01484 466172 or 01484 466124, or go to

www.nhs.uk

Maternity matters Expectant mothers have the right to make an informed choice about where to give birth. Your options are likely to be a consultant-led hospital unit, a midwife-led unit either in hospital or in the community, or a home birth.

You can find out what your choices are by speaking to your midwife or GP. You can also contact your local hospital trust directly. In Kirklees, your local acute providers are the Mid Yorkshire Hospitals NHS Trust and Calderdale and Huddersfield NHS Foundation Trust.

Information is also available from

www.midyorks.nhs.uk

or www.cht.nhs.uk

The right direction 23

Going to hospital - It’s your choice Patients across the district can now choose where they go for hospital treatment – be it closer to home, near to family and friends or where there’s a shorter waiting list.

When you are referred to hospital by your GP, you can now choose to go anywhere in England where care is funded by the NHS. You can still go to your local hospital as before, but you now have a greater choice, including NHS and many independent or private hospitals.

This means you can make a choice which suits you and your individual circumstances – giving you greater convenience and peace of mind. When choosing where you want hospital treatment, you can ask your GP or practice staff to help you get information, log on to the NHS Choices website at www.nhs.uk, speak to an advisor – once your GP has suggested a referral – free of charge on 08456 088 888 or visit your local library for information. Some libraries will also have staff who have been trained to help you access the information you need.

How long will you wait?

18 weeks will be the longest you will have to wait from referral to treatment for non emergencies from December 2008. This is the new Government target which will see patients being seen and treated quicker than ever before. Ask your doctor for more information.

24 The right direction

Improving access to your family doctor GPs, or family doctors, are a key part of the NHS family.

They are often the first point of contact you have with the NHS when you need health advice or treatment.

Nationally and locally, the NHS is now changing to provide world class healthcare that’s easy to access and meets the needs of each person, especially the most vulnerable and those in greatest need.

Improving access to primary care is really important – so you can see a health professional at the time and place of your choice, knowing that you are receiving the best care for you and your family’s needs.

A good example of this will be the opening, early next year, of an 8am to 8pm, all-year-round GP practice in Dewsbury, which any patient who lives or works in the Kirklees district can go to. Patients can drop in or make an appointment to be seen whether they are registered there or not.

We have listed all the district’s GP practices in postcode order to help you find doctors near to you and your family.

We have also told you more about what you can expect from your practice and how to change if you want to move to a new practice. NHS Kirklees has the job of representing your health needs, making sure the best healthcare is available to you and signposting you to healthcare services.

The right direction 25

What you can expect from your family doctor There are 74 GP practices, or family doctors, plus some branch surgeries, in Kirklees, and all of them offer a slightly different range of services depending on the different needs of their patients.

Fast and easy access When you need to see a doctor quickly, you should be offered an appointment within two working days.

Getting an appointment – did you know?

• If you need to see a doctor urgently, you should be able to get an appointment on the day • If it’s not urgent, you should be able to see a doctor within two working days or a nurse within one day • You should also be able to make an appointment for longer in advance, if that’s what you want to do • You should be able to choose to see a specific doctor, if you’re happy to wait a bit longer • Many doctors in Kirklees are now offering services in an evening, early morning or on a Saturday • A doctor might be able to help you over the phone without you needing an appointment. Check with your practice to find out if they offer telephone consultations.

• Always remember to keep or cancel your appointment.

All GP surgeries should also allow you to book an appointment more than two days in advance.

Many surgeries are now open longer. Some are offering appointments early in the morning, in the evening or at weekends. Contact your GP surgery to ask about opening times.

26 The right direction

If you’re not happy with your GP – did you know?

• Many practices have a comments/suggestions box for ideas about improvements they could make. Please take a few minutes to let them know what your idea is. If they don’t have a comments box you can pass your idea on directly to the practice manager • You can get involved with the practice’s patient group, if they have one. These meet every so often to give the practice advice about what patients think of their services. Speak to the practice manager if you want to find out more about this • You can make a formal complaint about the practice, in writing, to the practice manager. You can expect a prompt response to your complaint. A practice cannot remove you from their list just because you complain • You can move to a new practice, as long as you live within their practice area and they are accepting new patients. You can do this very quickly and easily, and if you choose to do this, your medical records will move with you to the new practice.

For more information about how to move to a new practice contact the Patient Advice and Liaison Service (PALS) on: 01484 466172 / 466214.

Longer surgery hours More than 78% of GP practices in Kirklees are now opening their doors earlier in the morning or later at night to offer you more flexible appointment times.

Many practices across the district have started offering new extended hours in addition to their normal opening times. It’s good news as it means your local practice might be open some early mornings or evenings for mainly GP, but also nurse practitioner and practice nurse appointments. Some practices might also be open on Saturday mornings.

Your GP practice will have full details of their opening times in their practice leaflet. Contact your local practice to find out if it’s offering extended opening hours.

The right direction 27

Kirklees GP practices

Dr Gowa Dr Reddy

BD11 Dr Fowers & Partners

The Health Centre, Town Street, Birkenshaw

01274 682374

BD19 Dr Khan & Partners Dr Hassan & Partners Dr Sood Dr Prasad Dr Fox & Partners Dr Scrivings & Partners

St John’s House, Cross Church Street, Cleckheaton York House, 284a Oxford Road, Gomersal 284a Oxford Road, Gomersal 4 Greenside, Cleckheaton Cleckheaton Health Centre, Greenside, Cleckheaton Cleckheaton Health Centre, Greenside, Cleckheaton

0844 5769333

University Practice, The Health Centre, 12 Sand Street, Huddersfield Dr Butt & 8-10 Brook Street, Thornton Partners Lodge Dr Rehman 60 Thornton Lodge Road, Thornton Lodge Dr Aggarwal & Meltham Road Surgery, Partners 9 Meltham Road, Lockwood Dr Sharman & Lockwood Surgery, 3 Meltham Partners Road, Lockwood

01484 430386

01274 852985 01274 852995 01274 851355 01274 872200 01274 872650

HD1 Dr O’Leary & Partners

124 Trinity Street, Huddersfield 19 Greenhead Road, Huddersfield Dr Balendran & Marsh Surgery, 42 Westbourne Partners Road, Marsh Dr Bairstow & Westborne Surgery, Partners 11a St James Road, Marsh Speedwell Surgery, Paddock and 1 Speedwell Street, Paddock Longwood Family Practice Dr Miller & Whitehouse Centre, Partners 23a New North Parade, Huddersfield Dr Glencross 140 Fitzwilliam Street, Huddersfield Dr Wybrew & 15 Wentworth Street, Partners Huddersfield Dr Butt & Bradford Road Medical Centre, Partners 93 Bradford Road, Fartown

01484 535152 01484 539088 01484 426044 01484 531672 01484 531786

01484 301911

0844 8151022 01484 530834 08444 778602

HD2 08444 778603 0844 4774007 01484 432940 01484 421580

Dr Handa & Partners Dr Das & Partners Dr Anderson & Partners

Dr Handa’s Surgery, 34 Fartown Green Road, Fartown 71a Woodhouse Hill, Fartown

01484 534386

Keldregate Surgery, 268 Keldregate, Deighton

01484 548883

Dr Bhuyan

Fartown Health Centre, Fartown

01484 530358

01484 533833

28 The right direction The Health Centre, Spaines Road, Fartown Dr Anderson & The Grange Group Practice, Partners Fartown Grange, Spaines Road, Fartown Dr Singh & 37 Norwood Road, Birkby Partners

01484 533314 01484 428282

01484 519911

HD3 Dr Mason & Partners Dr Schembri & Partners Dr Hariharan & Partners Dr Boulton & Partners Paddock and Longwood Family Practice

Lindley Group Practice, 62 Acre Street, Lindley Lindley Village Surgery, Thomas Street, Lindley The Nook Surgery, 144 Moor Hill Road, Salendine Nook New Street Surgery, 21 New Street, Milnsbridge 101 Thornhill Road, Longwood, Huddersfield

Dr Hamid & Partners Dr Boulton & Partners

Dr Barnwell & Partners Dr Watts & Partners Dr Jenkinson & Partners Dr Reddy

01484 342191

0844 4773006

Dr Jabczynski & Partners Dr Nazareth & Partners

01484 651622

HD7

01484 651403

01484 653326

HD4 Dr Taylor & Partners

HD5

Crosland Moor Surgery, St 01484 642044 Luke’s Hospital, Blackmoorfoot Road, Crosland Moor Newsome Surgery, 01484 514118 1 Church Lane, Newsome The Surgery, 327 Meltham 01484 666050 Road, Netherton

Dr Hariharan & Partners Dr Faulkner & Partners Dr Shamsee & Partners Dr Woodhead & Partners Dr Deacon & Partners

Kirkheaton Surgery, 2 Heaton Moor Road, Kirkheaton The Junction Surgery, Birkhouse Lane, Moldgreen Dalton Surgery, 364a Wakefield Road, Dalton 584 Wakefield Road, Greenside, Huddersfield Almondbury Surgery, Longcroft, Almondbury The Waterloo Practice, Waterloo Health Centre, Wakefield Road, Waterloo

01484 420616

Clifton House, 1 Church Street, Golcar Fieldhead Surgery, Golcar

0844 4773003

Slaithwaite Health Centre, New Street, Slaithwaite Croft House, Manchester Road, Slaithwaite The Health Centre, Victoria Street, Marsden

01484 846674

Lepton Surgery, Highgate Lane, Lepton

01484 606161

08444 772421 01484 530068 01484 532456 0844 4773298 08444 778561

01484654504

01484 842652 01484 844332

HD8 Dr Barnwell & Partners

The right direction 29 Windsor Medical Centre, 2 William Street, Leeds Road, Dewsbury Earlsheaton Medical Centre, 252 Wakefield Road, Earlsheaton, Dewsbury

01924 465699

Dr Lynch & Partners

Chickenley Medical Centre, Walnut Lane, Chickenley

01924 452736

Dr Bhat

Savile Town Medical Centre, Scarborough Street, Savile Town, Dewsbury

01924 461124

Dr Asmal & Partners

The New Brewery Lane Surgery, Brewery Lane, Thornhill Lees, Dewsbury

01924 458787

0844 4771772

Dr Patel & Partners

140 Slaithwaite Road, Thornhill Lees, Dewsbury

01924 461369

01484 850638

Dr Pate & Partners

90 Savile Road, Savile Town, Dewsbury

01924 465725

01484 347620

Dr Asmal & Partners

37 Warren Street, Savile Town, Dewsbury

01924 468686

01484 303366

WF13 Dr Hicks & Partners

Eightlands Surgery, Dewsbury Health Centre, Wellington Road, Dewsbury

01924 351595

Dr Medley & Partners

Dewsbury Health Centre, Wellington Road, Dewsbury

01924 351599

Dr Priestman & Kirkburton Health Centre, Partners 5a Shelly Lane, Kirkburton

01484 602040

Dr Orme & Partners Skelmanthorpe Family Doctors Skelmanthorpe Family Doctors

The Health Centre, Fieldhead, Shepley 313 Wakefield Road, Denby Dale, Huddersfield Skelmanthorpe Family Doctors, Commercial Road, Skelmanthorpe Dearne Valley Health Centre, Wakefield Road, Scissett

01484 602001

Oaklands Health Centre, Huddersfield Road, Holmfirth Elmwood Health Centre, Huddersfield Road, Holmfirth Meltham Village Surgery, Parkin Lane, Meltham Meltham Group Practice, 1 The Cobbles, Meltham Honley Surgery, Marsh Gardens, Honley

01484 689111

Dr Seeley & Partners

01484 862239 01484 862239

WF12 Dr Thimmegowda & Partners Dr Robinson & Partners

Dr Rajpura & Partners

01484 862793

HD9 Dr Shamsee & Partners Dr Jennison & Partners Dr Pacynko & Partners Dr Mitchell & Partners Dr Lord & Partners

Dr Mehrotra

Mountain Road Surgery, 0844 815 1466 111 Mountain Road, Thornhill, Dewsbury The Paddock Surgery, 01924 465343 Chapel Hill,Thornhill, Dewsbury

Victoria Dewsbury Health Centre, Medical Centre Wakefield Road, Dewsbury

01924 465511

01924 351660

30 The right direction Dr Albion Mount Medical Practice, Thimmegowda 47 Albion Street, Dewsbury & Partners Dr M Ahmad Ravensthorpe Health Centre, Netherfield Road, Dewsbury Dr Ravensthorpe Health Centre, Balasunderam Netherfield Road, Dewsbury & Partners Dr Ravensthorpe Health Centre, Unnikrishnan Netherfield Road, Dewsbury Dr Ghafoor & West Park Surgery, 20 West Partners Park Street, Dewsbury

0844 815 1466

Dr Sood 01924 351510 01924 351520

01924 351500 0844 4773433

WF14 Dr Bedford & Partners

The Health Centre, Doctor Lane, Mirfield

08444 773048

Liversedge Medical Centre, Valley Road, Liversedge Liversedge Health Centre, Valley Road, Liversedge

01924 407771

Brookroyd House, Cook Lane, Heckmondwike 10 Albion Street, Heckmondwike

01924 403061

WF15 Dr Ghafoor & Partners Dr Sarathy

01924 404900

WF16 Dr Youd & Partners Dr Ahmad & Partners

WF17

01924 402073

Dr Barker & Partners Dr Hassan & Partners Dr Gogna & Partners Dr Lynch & Partners Dr Rajpura & Partners Dr Lee & Partners Dr Barker & Partners Dr Houghton & Partners Dr Fowers & Partners

Cherry Tree Surgery, 132 Upper Commercial Street, Batley Wellington House, Henrietta Street, Batley The Health Centre, 130 Upper Commercial Street, Batley Broughton House Surgery, 20 New Way, Batley Grove House Surgery, Soothill Lane, Batley Mount Pleasant Medical Centre, 69 Purwell Lane, Batley Undercliffe Surgery, 273 Healey Lane, Batley 4 Bond Street, Market Place, Birstall, Batley 3 Kirkgate, Birstall, Batley

01924 473221

Blackburn Road Medical Centre, Blackburn Road, Birstall, Batley

01924 478265

0844 477 8987 01924 351540 01924 420244 01924 476363 01924 474499 01924 403406 0844 477 8987 01924 420242

Useful contacts 31

Useful contacts NHS Kirklees headquarters . . . . . . . . . . . . . 01484 466000

Kirklees Council. . . . . . . . . . . . . . . . . . . . . . 01484 221000

Calderdale and Huddersfield NHS Foundation Trust. . . . . . . . . . . . . . . . . 0844 8110101

Carers’ Gateway. . . . . . . . . . . . . . . . . . . . . 01484 226050

Mid Yorkshire Hospitals NHS Trust. . . . . . 0844 811 8110 South West Yorkshire Mental Health Trust.01924 327000 Contraception and Sexual Health Services Dewsbury, Batley & Spen . . . . . . . . . . . . 01924 351550 Huddersfield . . . . . . . . . . . . . . . . . . . . . . . 01484 344260 Stop Smoking Services Dewsbury, Batley & Spen. . . . . . . . . . . . . . 01924 351498 or Huddersfield. . . . . . . . . . . . . . . . . . . . . 01484 344285 NHS Direct. . . . . . . . . . . . . . . . . . . . . . . . . . . . 0845 46 47 Textphone number. . . . . . . . . . . . . . . . . . 0845 606 46 47

Young Carers’ Service. . . . . . . . . . . . . . . . . 01924 492183 Lifeline Kirklees - Way Ahead Dewsbury . . . . . . . . . . . . . . . . . . . . . . . . . 01924 438383 Huddersfield . . . . . . . . . . . . . . . . . . . . . . . 01484 353333 Citizens Advice Bureau. . . . . . . . . . . . . . . 0844 8487970 National Blood Service. . . . . . . . . . . . . . . 0845 77 11 711 Samaritans . . . . . . . . . . . . . . . . . . . . . . . . 0845 790 90 90 Victim Support . . . . . . . . . . . . . . . . . . . . . . 0845 3030900 West Yorkshire Police . . . . . . . . . . . . . . . . . . . . . . . . . 999 or for non-emergencies . . . . . . . . . . . . . . 0845 6060606

West Yorkshire Central Services Agency . . 01484 466000

Visit your local NHS on the web: www.kirklees.nhs.uk Your local library can help you to access the internet.

This guide can be made available in other formats including large print, braille and audio. We can also arrange for articles to be translated into community languages. Please ring 01484 466223 or write to NHS Kirklees, St Luke’s House, Blackmoorfoot Road, Huddersfield, HD4 5RH.

Reference: LH2682 Date of publication: Nov 08 © Kirklees Primary Care Trust

www.kirklees.nhs.uk