COLORADO INDEPENDENT AUTOMOBILE DEALERS ASSOCIATION
CIADA
POSSIBLY SAVE $1,000 OR MORE!
DALLAS, TEXAS Permit No. 2079
PAID
PRSRT Standard U.S. Postage S TAT E A F F I L I AT E
VISIT US AT W W W.CIADA.ORG
JULY/AUGUS T 2019
INSIDER
HIGHLIGHTS FROM A RECENT CIADA COMPLIANCE PAGE 6 CLASS
FRONT RANGE CLASSES |
INSIDE
JULY/AUGUST
2019
05............................................CIADA Charity Gala 06.................................. CIADA Compliance Class 08....Success Objectives & Social Media Metrics 10................................NIADA Government Report 12..........................Make It a Big Year With a Menu 16......................................Latest Safety Features
ADVERTISERS INDEX
CIADA
Lakewood, Colorado Education & Training Center 950 Wadsworth Blvd., Suite 101 Lakewood, CO 80214
www.ciada.org phone 303.239.8000
PRE-LICENSING CERTIFICATION
Colorado state statute requires anyone applying for a used motor vehicle dealer’s license or a used powersports dealer’s license be certified through a pre-licensing course. This seminar is also offered to salespeople to be able to pass the New Mastery Examination Test. Class is held at least once a week. Check our website for dates.
Call CIADA for information on these classes, or to get your forms and/or Dealer/Salespersons Bonds.
ACV Auctions ................................................... BC Alliance...............................................................12 AutoZone............................................................. 9 Dealers AA of the Rockies ...............................IFC Lobel Financial ................................................... 3 Loveland Auto Auction ....................................... 5 Manheim ............................................................. 11 NextGear Capital .............................................6-7 Protective ..........................................................15 vAuto................................................................ IBC Warrantech.........................................................13
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BASIC TITLE TRAINING CLASS
Join us to get updated information to learn the CORRECT way to fill out your paperwork at time of sale and other topics including title compliance, do’s and don’ts for titles and more. This class is held once a month for half a day.
All classes are subject to change without notice. Please check our website www.ciada.org for any changes.
WHAT’S NEW
NABD SUBPRIME CONFERENCE S AV E T H E DAT E : OCTOBER 7-9 Save the date for the 2019 NABD Fall Buy Here-Pay Here Subprime Conference! It will be held October 7-9 at the Marriott Marquis Chicago. Stay tuned for more details!
OFFICE
BOARD OF DIRECTORS OFFICERS President
John Lindberg Auto Warehouse 970-490-2886
For information on how to become a member of CIADA, please contact Todd O’Connell: 950 Wadsworth Blvd., Suite 101 • Lakewood, CO 80214 303.239.8000 • toddo@ciada.org
Vice-President
NIADA HEADQUARTERS NATIONAL INDEPENDENT AUTOMOBILE
Secretary
DEALERS ASSOCIATION WWW.NIADA.COM • WWW.NIADA.TV 2521 BROWN BLVD. • ARLINGTON, TX 76006-5203 PHONE (817) 640-3838
For advertising information contact: Troy Graff (800) 682-3837 or troy@niada.com. CIADA Insider is published bimonthly by the National Independent Automobile Dealers Association Services Corporation, 2521 Brown Blvd., Arlington, TX 76006-5203. Periodicals postage paid at Dallas, TX and at additional offices. POSTMASTER: Send address changes to NIADA State Publications, 2521 Brown Blvd., Arlington, TX 76006-5203. The statements and opinions expressed herein are those of the authors and do not necessarily represent the views of CIADA Insider or NIADA. Likewise, the appearance of advertisers, or their identification as members of NIADA, does not constitute an endorsement of the products or services featured. Copyright © 2019 by NIADA Services, Inc.
STATE MAGAZINE MGR./SALES Troy Graff • troy@niada.com EDITORS Jacinda Timmerman • jacinda@niada.com Andy Friedlander • andy@niada.com MAGAZINE LAYOUT Jeffrey McQuirk • jeffrey@niada.com PRINTING Nieman Printing
4 CIADA JULY/AUGUST 2019 WWW.CIADA.ORG
Jim Bode J. Bode Used Cars 303-366-1535
Mark Weida Street Smart Auto Brokers 719-434-8443
Treasurer
Tim Gaylord Gaylord Leasing Company Inc. 303-667-6188
Chairman of the Board Dean Gunter Mile High Car Company 719-570-7800
DIRECTORS. Teshome Tesfaye Norfolk Motors 720-298-1796
Mike Whistance Country Truck and Auto 303-857-1281 Mike Widhalm Reds Auto and Truck 303-726-5520
Ajet Zalli Zalli Motors 970-797-2608
Brian Neeley Drive N-Motion 720-370-7331
Anson Damosso Cross Country Motors 970-669-3280
PAST PRESIDENT / DIRECTORS Jim Bahne Bahne, Inc 720-934-9806 Dan Berkenkotter Berkenkotter Motors 303-809-1618 Mike Bonicelli Nevada Auto Sales 719-635-2533 Dave Cardella Mountain States Auto Group 303-887-8977 Peppe DeMarco Highline Motors 970-206-9963 Roger Kirlin Roger Kirlin Auto Sales 303-526-7805
Stan Martin Stan’s Auto Sales 303-650-1011 Joe McCloskey McCloskey Motors 719-594-9400 Dean Strawn AutoTrek 303-934-5600
SAVE THE DATE
Gala
2019 CIADA CHARITY FUND
SATURDAY, NOVEMBER 16
Denver Marriott Tech Center Hotel CIADACharityFund.org
WWW.CIADA.ORG JULY/AUGUST 2019 CIADA 5
COMPLIANCE MATTERS
POSSIBLY SAVE $1,000 OR MORE!
HIGHLIGHTS
FROM
Below are outlined common discussion points, investigations and enforcement actions by the Auto Industry Division and Motor Vehicle Dealer Board.
SPOT DELIVERY •Y ou cannot keep any part of the down payment for usage fees or damage to the vehicle. If buyer will not pay, the option is civil action lawsuit. Retaining any portion of the down payment is an invitation for a consumer attorney lawsuit, with a very high probability you will lose. •W hen financing falls through, the Retail Installment Contract must be cancelled in writing. •B uyer must be notified within 10 days of contract date when financing has not been approved. •A nnual Percentage Rate of Interest on the “Disclosures Required as Part of a Motor Vehicle/Powersports Vehicle Sale (DR 2434)” form must match the APR on the Retail Installment Contract.
A
RECENT
CIADA
COMPLIANCE
MATERIAL PARTICULARS “Material Particulars” refers to details concerning a vehicle for sale essential or necessary for a reasonable prospective buyer to know prior to making the decision whether to buy a vehicle. Disclosure must be a written document noting all known “Material Particulars” and signed by both the buyer and seller with each party keeping a copy. Disclosure Process Prior to signing the contract, the seller shall produce a written document disclosing all known material particulars. Both the seller and buyer must sign the document. The document is deemed to be part of the contract. A signed copy of the contract and the disclosure document shall be provided to the buyer at the time of sale. The seller shall retain a copy of the contract and the disclosure document. Material particulars include but are not limited to the following: •T he motor vehicle is a “salvage vehicle” as that term is defined in the Colorado “Certificate of Title Act,” part 1 of article 6
CLASS
of title 42, C.R.S. 2. The motor vehicle has sustained damage, whether repaired or not repaired, of the following types: a) frame or unibody damage of any grade or type; b) flood, fire or hail damage; or c) accident or collision damage. •T he motor vehicle has been modified in a way that impacts warranty coverage. •T he motor vehicle had been declared a “total loss” by an insurance company. •T he motor vehicle had been stolen. •T he motor vehicle had been used as a police vehicle, vehicle for hire, rental vehicle, or a loaner or courtesy vehicle, if such use is clearly ascertainable from a title brand, from information obtained from a prior owner, from a Vehicle Identification Number (VIN), from a stateissued identification number, or from any other source. •T he motor vehicle had been put to a use or had been altered in such a way a reasonable person would consider unusual or extraordinary, such as use as a racing vehicle.
Matters Generally Not Considered “Material Particulars” •N ormal wear and tear. •C ompleted or prior mechanical repair. •G eneral maintenance. •R epair or replacement of tires, wheels, glass, handlebars, moldings, radios, in dash audio equipment, or the like, provided the repair or replacement was completed in a manner reasonably comparable to manufacturer’s specifications and any repaired or replaced item is functioning at the time of sale in the manner a reasonable person would expect. •T ouch-up paint for minor scratches, dents, or dings. •C ompleted recall repair, provided the repair was done by a dealer authorized by the manufacturer to perform such repairs. In Colorado, a dealer is not required to “investigate” the background of every vehicle sold but must disclose what is known based on the above rules.
30 DAY TITLE DELIVERY The title must be delivered within 30 days, except when the dealer has taken every reasonable action necessary to deliver or facilitate the delivery of the certificate of title within 30 days. To qualify as having taken every reasonable action to deliver or facilitate the delivery of the certificate of title, the dealer must have, at a minimum:
•P rocessed and mailed any required loan payoffs in a reasonable amount of time. •C ontacted the prior lender and taken any actions necessary to obtain a certificate of title or duplicate certificate of title, either of which must be free of liens. •T aken any action necessary to obtain information or signatures from the prior owner necessary to have a new certificate of title issued for the motor vehicle. •S ubmitted all paperwork the dealer has obtained to the authorized agent and is necessary to have a new certificate of title issued for the motor vehicle. •C orrected any errors in any filings with the department in a reasonable amount of time.
TEMPORARY TAGS A dealer must only use department approved mounting boards for affixing temporary registration permits. A dealer may issue a second temporary registration number plate if the dealer: •H as issued a temporary plate to the owner when selling the motor vehicle to the owner; •H as not delivered or facilitated the delivery of the certificate of title to the purchaser or the holder of a chattel mortgage within 60 days after the motor vehicle was purchased; and •H as taken every reasonable action
necessary to deliver or facilitate the delivery of the certificate of title including making any required payoffs. The dealer can charge buyer the exact cost of what dealer pays for the mounting boards.
ACCEPTING CREDIT CARDS Dealers cannot charge a fee or pass on any Merchant Account fees to the buyer. BEST FOR LAST You can save a minimum fine of $1,000 by keeping your salesperson licenses current! Generally, every month the Auto Industry Division is investigating, and Motor Vehicle Dealer Board is approving, fines for at least several dealers who have inadvertently allowed a salesperson’s license to lapse. For example, at May’s board meeting three dealers were fined a total of $4,000 and three more dealers were charged with using “unlicensed salespeople.” Check your license display board today! Then set up a monthly process to make sure renewal paperwork is submitted on time for licenses that are expiring. When hiring a new salesperson or bringing back a previous employee, double check the status of the sales license. This is especially true when a salesperson transfers the license as there could be only a month or two left before the license expires.
SOCIAL MEDIA | By Kathi Kruse
TOP SUCCESS OBJECTIVES & SOCIAL MEDIA METRICS
OPTIMIZE
YOUR
ROI
One of the best things about social media marketing is that it’s measurable. I’m still caught off guard when I hear some dealers don’t track their social media metrics or review their data. But I do understand, because so many dealers truly aren’t sure what metrics to track or what the data might indicate. Defining the right social media metrics is key to meeting dealership business objectives and makes it so much easier to measure ROI (return on investment). Two factors weigh heavily in computing ROI: costs and metrics. Costs are the investments required to meet dealership objectives. Many dealers don’t measure and analyze each cost associated with social media marketing: •A ttention (there’s a reason it’s called “paying attention”) • Labor/Human Resources • Financial • Training • Organizational Development • Social Technology • Agencies and/or Consultants • Paid Media (i.e. Facebook ads) • Employee Engagement Metrics are how you measure the result of your investments. One accurate measurement is worth a thousand expert opinions. Tracking the right social media metrics to determine ROI is challenging. With real-time data providing cues to re-work certain tactics, it’s crucial to designate someone whose job is to track and analyze. Restructure of the dealership’s organizational framework may be required. A marketing team’s comfort in working with data and analytics is critical. Tracking the right metrics is important but so is knowing what to do once you have the data, especially when things aren’t going as planned. Measuring metrics and analyzing results is formidable and you should take careful consideration. Sometimes a social media audit is called for. Due to the unique nature of the data, and the social aspect of the medium, it’s essential to isolate issues and determine true success. Achieving dealership objectives with social media requires experiential knowledge to make metrics meaningful. If you need guidance, seek out trusted advisors who can help you accurately measure and analyze your results. Tracking and auditing results is most beneficial when you know the right metrics to measure. Here are the top five dealership business objectives we encounter at Kruse Control,
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including the relevant social media metrics you’ll want to track. Retain Current Customers •R each. Reach is an important social metric for all business objectives. However, it’s far easier to sell to existing customers than it is to strangers. •E ngagement (comments, likes, shares, retweets, re-grams). Engagement is the kingpin of everything social. How are existing customers engaging with your content? •R eviews. Customers do not consume in silence. What common words or themes are customers saying? •R eturn visits from social media. How are you tracking visitors to your website? What tactics are you using to engage them on an ongoing basis? Engage New Potential Customers • I ncrease in likes and followers. Is there a specific plan to increase your audience? Which platform, by how much and by when? •C ontent. What types of content are getting most engagement? •N ew opt-ins from social media. Are you offering valuable information at no-charge in exchange for contact info? •C ustomer acquisition. How many, at what cost, over what period of time? •A udience demographics. Are the people you’re reaching actually your target customers? Improve Customer Satisfaction •R esponsiveness to messages and reviews. Everyone likes to be heard. Responsiveness gives prospective customers a glimpse of how you handle concerns, issues and questions. •R esponse time. Forty-two percent of social customers expect a response within 60 minutes. Is your store prepared to handle social media inquiries within the hour? •O nline reviews. What’s the company’s practice for building a successful review funnel? •N egative feedback (reviews, hide posts, unlike page, unfollows). How often is it happening? How is this handled within the organization? Establish Earned Authority and Trust •T raffic and time on your website from social media. “Social signals” let Google know your site is being talked about. Hopefully, there’s a live human managing your social channels to keep the engagement high. •L inks to your site from social media. When
social signals (traffic from social sites) turn into social shares, further value comes into play. People share good content and link to your site. Social media then becomes a huge win for SEO. •A mplification (shares by others). This is evidence your content resonates. Sharing provides “social proof,” which is a psychological phenomenon where people assume the actions of others in an attempt to reflect correct behavior for a given situation. We view a behavior as more correct in a given situation to the degree we see others performing it. •O pt-ins for “free helpful content.” One of the best ways to develop trust is to offer valuable tips/information at no charge in exchange for an email address. Have you explored this tactic? Have you considered a putting together a PDF with car buying tips? •V ideo views. How much time did people spend viewing your videos (such as walkaround or “how-to” videos)? How many watched each video all the way through? Increase Sales •F acebook ad spend vs results. Are you setting goals for Facebook ads? Does your vendor track these goals? How did each ad achieve its intended goal? •F acebook ad relevance. How did your offer resonate with the intended audience? •O rganic vs paid engagement. Are your posts resonating with your audience before you pay to promote them? •G rowth of audience who visited your website from social. Which campaigns brought the most visitors? •L eads. Are you tracking results using dedicated landing pages and lead forms? •C onversions. How many sales converted from Facebook ads? •R evenue generated. What is your monthly revenue earned from Facebook ads? Determining the costs and tracking the right social media metrics will provide the data to measure your actual return on investment. Use these recommendations to put optimal processes in place. Your marketing decisions will become better informed, your social media will be more successful and the puzzle pieces will finally fit together on social media ROI. Kathi Kruse is an automotive social media marketing expert, blogger, consultant, author, speaker and founder of Kruse Control Inc., which coaches, trains and delivers webinars focused on integrating social media and online reputation management into dealership operations. She can be reached at kathi@ krusecontrolinc.com.
AUCTION NEWS
KAR JOINS BLOCKCHAIN INITIATIVE
INDUSTRY LEADERS EXPLORING BLOCKCHAIN TECHNOLOGY KAR Auction Services Inc. recently announced its participation in the Mobility Open Blockchain Initiative (MOBI) Electric Vehicle Grid Integration (EVGI) working group alongside representatives from Accenture, GM and Honda. MOBI is a member-driven consortium of smart mobility industry leaders exploring blockchain technology for use in the digital mobility ecosystem. Its EVGI working group will research the potential value of using blockchain technology and the logistics necessary to pilot peer-topeer energy smart contracts, tokenized carbon credits, and vehicle-to-grid (V2G) energy storage and ancillary services. MOBI’s EVGI working group will explore smart contracts to help create a more transparent, conflict-free way to exchange money and property, research the use of blockchain digitized ledgers to track and manage carbon credits that off-set charging station setup costs and examine V2G energy storage solutions.
WWW.CIADA.ORG JULY/AUGUST 2019 CIADA 9
WASHINGTON UPDATE
NIADA GOVERNMENT UPDATE | By Shaun Petersen
LATEST
GOVERNMENT
ISSUES
AND
Sen. Marsha Blackburn
LEGISLATIVE Sen. Thom Tillis (R-N.C.) has introduced a bill to delay the new accounting standards for financial institutions – including Buy Here-Pay Here dealers – scheduled to take effect in 2020. The current expected credit loss (CECL) standard, which was issued by the Financial Accounting Standards Board in 2016, relies on an estimation of expected losses over the life of loans. The current standard, known as allowance for loan and lease losses, is based on losses already incurred. S.1564, which has six cosponsors, would stop implementation of the new standard while the Securities and Exchange Commission and other financial regulators study the potential impact of switching to CECL, including its effect on small financial institutions such as credit unions, the availability of credit and the risks to the U.S. economy. The proposal would also require a costbenefit study to determine the impact of CECL on nonfinancial institutions, insurers and government-sponsored enterprises. The Senate bill was introduced after a letter co-written by Rep. Roger Williams (R-Texas) and signed by a bipartisan group of 25 legislators – including Rep. Henry Cuellar (D-Texas) – was sent to the SEC expressing concerns that the new standard would adversely affect the availability and cost of credit. The bill was quickly endorsed by finance industry associations, including the American Bankers Association and the Credit Union National Association. REGULATORY CFPB proposes Debt Collection Rule: Debt collection, which has been on the Consumer Financial Protection Bureau regulatory radar for the past year, is now on center stage after the CFPB issued a notice of proposed rulemaking to update Fair Debt Collection Practices Act. The proposed rule is designed to account for recent advances in communications
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ACTIVITY
NIADA is your voice in Washington D.C., advocating for independent dealers, the used vehicle industry and small business. Here’s a look at the latest news and NIADA efforts regarding legislative, regulatory, PAC and grass roots activities.
Sen. Thom Tillis
technology that didn’t exist when the law was enacted in 1977, such as text messaging, email and voicemail. The bureau said the rule would set “clear, bright-line” limits on the number of calls debt collectors can make to consumers per week and clarify how debt collectors can communicate with consumers through various technologies – including allowing them to opt out of various methods. It also spells out disclosures collectors must make to consumers about their debt, limits lawsuits and threats to sue, and requires a debt collector to notify consumers before providing information about a debt to a consumer reporting agency. While the CFPB’s proposed rule would apply only to third-party collectors and would not affect independent dealers collecting their own debt, NIADA is seeking to avoid having this proposal set a precedent for future rulemaking governing first-party creditors servicing their own accounts. NIADA, working with the Buy Here-Pay Here Commission, is considering filing comments. FTC revises Safeguards Rule: The Federal Trade Commission has proposed amendments to revise its Safeguards Rule, which requires financial institutions to protect the security of their customers’ information. The revisions include significant changes, tightening the requirements to be included in the comprehensive information security program mandated by the rule and requiring encryption of all customer data as well as access controls and multifactor authentication to help prevent unauthorized users from accessing customer data. The proposed amendments are not without controversy, having been approved by the commission by a narrow 3-2 vote, and there has been talk about adding an exemption for small businesses. Commissioners Noah Phillips and Christine Wilson issued a dissenting statement, expressing concerns about, among other things, the “one size fits all” approach taken
by the proposed rules, noting the cost of implementing them and how that could disproportionately affect small businesses. The FTC is accepting public comment through August. NIADA is in the process of studying the amendments and their impact on independent dealers and plans to submit comments.
PAC NIADA met with freshman Sen. Marsha Blackburn (R-Tenn.) during her recent visit to Dallas to discuss issues affecting the used vehicle industry – notably the much-debated issue of open recalls. It was the association’s first meeting with Blackburn as a Senator. In November, the former eight-term U.S. Representative became the first woman elected to the U.S. Senate from Tennessee. She is a member of the Senate Committee on Commerce, Science and Transportation – a key committee that has jurisdiction over the recall issue. We look forward to more conversations with Sen. Blackburn in the future. GRASS ROOTS Bills have been introduced in both houses of New York’s state legislature that would ban the use of starter-interrupt devices by auto dealers. In response, NIADA and the New York IADA met with the sponsors of both bills – Assemblyman Michael DenDekker (D), author of Assembly Bill 3897, and Sen. Timothy Kennedy (D), who introduced SB 758 – to educate them on how the devices are used, what they can and cannot do, and their benefits to consumers and the subprime industry. Both legislators agreed to engage NIADA and NYIADA in additional conversations to further discuss best practices and potential model legislation. Shaun Petersen is NIADA’s senior vice president of legal and government affairs.
ACCELERATE |
By GWC Warranty
MAKE IT A BIG YEAR WITH A MENU
LAND
MORE
VSC
SALES
Selling more service contracts and higher quality F&I products all starts with how you present them to customers. If you do it right and do it often, you stand to make big gains in the F&I office. It’s been proven time and again that running through your menu of service contract options in a strategic way is the best way to land more VSC sales. Stick to the plan and you can look forward to a profitable uptick in F&I business. Consistency Is Key A menu sell is going to work if you do it every time with every customer. Anything less and it’s nothing more than a shot in the dark. You won’t land a VSC sale every time, but your chances only improve with each time you go through the full presentation – not to mention the practice you get along the way. Start From the Top Executing a masterful menu sell starts at the highest level of coverage you offer. Working your way backwards through the menu highlights the components and
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coverages that drop off as you decrease the coverage level. This points customers in the direction of making a decision on what certain components and coverage perks are worth to them. And when a customer makes the decision on their own they’re more likely to feel they bought something rather than being sold something. Ask the Right Questions It’s important to tell a story to help customers understand why they need a VSC. The best way to go about this is to ask questions to understand what matters to a customer. Are they looking for a commuter car? Or maybe it’s a customer who prioritizes style and image. Whatever it is, digging in to understand what customers find important about their
vehicles can shape your story. For the commuter, you can sell practicality and protecting their job. For the imageconscious buyer, a VSC helps protect their investment and get the vehicle back on the road quickly.
ASSOCIATION NEWS |
USED CAR DEALERS OF COLORADO CHARITY FUND ANNUAL SCHOLARSHIP PROGRAM
DEADLINE SEPTEMBER 9
Eligibility Criteria: You must • Be classified as a high school senior during the current 2019 school year, legally residing in Colorado or a current full-time college, university or approved trade school student. • Have maintained an outstanding academic achievement record as reflected by an official high school transcript or college or university records. (2019 fall transcript required prior to funding for 2020 spring semester.) • Demonstrate an aptitude for college work as measured by SAT or ACT scores. • Be a citizen of the United States of America. • Be a resident of Colorado for a minimum of the last three years. • Be pursuing a science, technology, engineering, arts or math degree from a college or university or attending an approved accredited trade school. The number and scholarship amount will be determined by how many qualified applications are submitted. (A minimum of 10 scholarships of at least $1,000 will be awarded). Scholarships are funded for 2020 spring semester.
Application Process:
Submit the completed application form with the required attachments in a 10’’ X 13’’ envelope, with adequate postage to: Scholarship Selection Committee Used Car Dealers of Colorado Charity Fund 950 Wadsworth Blvd. Suite 101 Lakewood, CO 80214
All information MUST be included with the original application. Additional information will not be accepted at a later date (except 2019 fall semester college or university transcript).
THE DEADLINE IS SEPTEMBER 9, 2019. 14 CIADA JULY/AUGUST 2019 WWW.CIADA.ORG
INDUSTRY WATCH | By Auto Remarketing Staff
ASSOCIATION NEWS
LATEST SAFETY FEATURES PIQUING INTEREST
CIADA QUALITY DEALER NOMINATIONS OPEN
RECENT
SURVEY
BY
While your used inventory probably doesn’t have any self-driving cars – yet – your store already might have models containing the latest safety features a large number of consumers surveyed by CarGurus want. Along with gauging interest in vehicles having features such as a rear-view camera or blind-spot monitoring, the company’s newest automotive consumer research findings showed that over the past year there was a perception shift regarding selfdriving cars. CarGurus learned consumers expressed greater enthusiasm for self-driving car development overall, and also showed a stronger likelihood of owning a self-driving car in the next 10 years. Specifically, the survey found: •R espondents excited about the development of self-driving cars increased from 21 percent in 2018 to 32 percent in 2019, and the respondents concerned about them decreased from 47 percent to 37 percent. •2 8 percent of respondents specified they could own a self-driving car in the next 10 years, more than double the 13 percent from last year. “Consumer sentiment around self-driving cars is changing fast, with enthusiasm rapidly replacing skepticism,” said CarGurus director of customer insights Madison Gross. “These benchmarked results demonstrate that today’s consumers are becoming more comfortable with the idea of either owning an autonomous vehicle, or having them on the road, and it will be fascinating to continue to monitor this perception shift.” While dealers cannot yet go to the wholesale market and find self-driving vehicles heading down the lanes, managers can offer vehicles that have advanced safety features some owners already have or hope to get in their next vehicle. CarGurus’ survey delved into that topic, too: •R ear-view camera: 34 percent already own and 43 percent extremely interested. •B lind-spot monitor: 11 percent already own and 61 percent extremely interested.
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CARGURUS
•S urround-view camera: 4 percent already own and 51 percent extremely interested. •A utomatic emergency braking: 8 percent own and 45 percent extremely interested. •A daptive cruise control: 14 percent already own and 38 percent extremely interested. •L ane-keep assist: 8 percent already own and 41 percent extremely interested. •D river-attention monitor: 5 percent already own and 37 percent extremely interested. •A utomatic parking: 2 percent already own and 37 percent extremely interested. When looking into which companies consumers trust the most to develop selfdriving cars, the survey found Tesla remains atop the most trusted, and increased its lead over last year. The next-most-trusted companies to produce a self-driving car are Toyota and Waymo. Seventeen percent of respondents selected “None” for which company they trust, which is a shift from the 27 percent in last year’s survey. CarGurus’ research looked into which vehicle owners would consider buying a selfdriving car from their current brand, if it were available. Survey orchestrators found: •5 6 percent of Honda owners would consider buying a self-driving car from Honda. •5 1 percent of Toyota owners would consider buying a self-driving car from Toyota. •4 3 percent of Chevrolet owners would consider buying a self-driving car from Chevrolet. •4 1 percent of Ford owners would consider buying a self-driving car from Ford. CarGurus asked respondents whether they were ready to take a ride in self-driving cars provided by services such as Uber and Lyft. The survey showed: •3 5 percent of people who currently use ride hailing services are likely to take a ride from these services in a self-driving car. •O f those who currently use ride hailing services, 22 percent trust Uber the most to develop a self-driving car and 13 percent trust Lyft.
AWARD GUIDELINES Here are the basic qualifications for Quality Dealer of the Year, as recommended by the National Independent Automobile Dealers Association. SERVICE TO INDUSTRY Candidates should meet the following criteria: •S upport the CIADA and NIADA associations through their service. •D emonstrate a willingness to be helpful in performing association duties when asked. •W illingness to make a commitment to attend the annual national convention. •H ave the necessary credentials to compete at the national level since the winner represents CIADA for the national award. OUTSTANDING BUSINESS OPERATOR Dealer should be committed to offering exceptional service to customers, both during and after a sale. Dealer always maintains the highest standards as they relate to employee and business associate relations. Dealer should be highly respected and enjoy a good personal and business reputations within their local community. Candidates should meet the following criteria: •H ave a minimum of five years experience as a successful licensed independent dealer and member of CIADA and NIADA for a period of no less than three years. The candidate must be the “dealer principal” or listed as the president of the dealership corporation. •H ave a sanction fee record with the Colorado Dealer Licensing Board – have no outstanding or unanswered complaints with the Better Business Bureau or Consumer Affairs division of the Colorado state attorney general’s office. •C andidate’s dealership operation should reflect pride of ownership and offer an attractive appearance of facility, grounds and inventory. •C andidates should have an outstanding reputation of good customer relations and the handling of customer complaints in an expedient manner. •O perate their business in accordance with the CIADA Code of Ethics. •T heir dealership operation should be a credit to the independent dealer community and the used motor vehicle industry as a whole. •C andidates should furnish several customer and employee testimonial letters, as well as business and personal letters of recommendation. •E xtra thought should be given to those candidates who are NIADA “Certified Master Dealers.” COMMUNITY SERVICE – Affiliations and involvement in community affairs. Candidates should be involved in the affairs of their local community.
Quality Dealer of the Year Award Colorado Independent Automobile Dealer Association Official Nominating Form
Please complete this nomination form in as much detail and with as much documentation as possible. Submit all the information requested. Upon completion, return this form to the Executive Director of CIADA. Thank you for your support of this award. Name of sponsor if any: ___________________________________________________________________ Full name of nominee: ____________________________________________________________________ Name of Dealership:______________________________________________________________________ Title of Dealership:_______________________________________________________________________ Address of Dealership:____________________________________________________________________ Business telephone #:_________________________ Home telephone #: _______________________ Dealer’s home address:____________________________________________________________________ BIOGRAPHICAL INFORMATION (Please enclose photograph – 3”x5’ or larger, may be a family photograph) Dealer’s age:_______ Date & place of birth:__________________________________________________________________________ Educational history:_______________________________________________________________________________________________ _______________________________________________________________________________________________________________ _______________________________________________________________________________________________________________ Family: Married:_____ Widowed:______ Divorced:______ Single:______ Spouse’s Name: ______________________________________________________ Children (name & ages): _______________________________________________ ___________________________________________________________________ AUTOMOTIVE CAREER When, where, and how did you started in the automotive business: _________________________________________________________ _______________________________________________________________________________________________________________ _______________________________________________________________________________________________________________ _______________________________________________________________________________________________________________ Special facts of interest relating to your automotive career:________________________________________________________________ _______________________________________________________________________________________________________________ _______________________________________________________________________________________________________________ _______________________________________________________________________________________________________________ DEALERSHIP HISTORY (Please enclose photograph of lot – 3” x 5” or larger) Your dealership founded:___________________________________________________ History:________________________________________________________________________________________________________ _______________________________________________________________________________________________________________ _______________________________________________________________________________________________________________ Are you currently active in your dealership?_______ Full Time ______ Part time _____ If more than one dealership is involved, please attach same information for all dealerships. THE CANDIDATE AS A DEALER Number of used cars sold last year:__________________________________________________ Physical plant (include improvements): _______________________________________________________________________________ _______________________________________________________________________________________________________________ _______________________________________________________________________________________________________________
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Number of employees and record of service:___________________________________________________________________________ _______________________________________________________________________________________________________________ _______________________________________________________________________________________________________________ Nominee’s business philosophy:_____________________________________________________________________________________ _______________________________________________________________________________________________________________ _______________________________________________________________________________________________________________ DEALER ORGANIZATION MEMBERSHIP How long has nominee been a member of CIADA?______________________________ DEALER ASSOCIATION SERVICE (with dates, specific offices, committee assignments honors, etc.) CIADA Current: ________________________________________________________________________________________________ _______________________________________________________________________________________________________ Past (give dates): _________________________________________________________________________________________ _______________________________________________________________________________________________________ THE CANDIDATE AS A GOOD CITIZEN Civic and community organizations of which you are a member (list offices held or honors received and given dates): _______________________________________________________________________________________________________________ _______________________________________________________________________________________________________________ _______________________________________________________________________________________________________________ Political service and activities (elective or appointive office held, committee work):____________________________________________ _______________________________________________________________________________________________________________ _______________________________________________________________________________________________________________ _______________________________________________________________________________________________________________ Religious activities:_______________________________________________________________________________________________ _______________________________________________________________________________________________________________ _______________________________________________________________________________________________________________ _______________________________________________________________________________________________________________ Any other forms of service or contributions to benefit others:______________________________________________________________ _______________________________________________________________________________________________________________ _______________________________________________________________________________________________________________ _______________________________________________________________________________________________________________ NOTE TO QUALITY DEALER NOMINEE: Be sure to attach: *Photograph of your facility (or facilities) (3” x 5” or larger) *Photograph of you (may include family) (3’ x 5” or larger) *Employee and Customer Testimonials (if any) *Letters of Recommendation (if any) Return to CIADA for submission to Judges
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_________________________ Signature of Nominee _________________________ Date of submission